Air Passenger Rights Regulations in Mexico

Air passenger rights in Mexico are governed by the Civil Aviation Law and the Federal Consumer Protection Law which were significantly reformed in 2017 to increase protection for passengers. These laws are overseen and enforced by the Mexican Civil Aeronautic Authority (DGAC) and the Federal Consumer Protection Agency (PROFECO). Passengers flying to, from, or within Mexico have certain rights and protections if they experience issues like flight delays, cancellations, overbooking, or lost luggage. Such rights go beyond the packages offered by airlines themselves, and knowing them may come in handy in unexpected situations.

Key Protections for Passengers

Under the Mexican Air Passenger Rights, travelers are entitled to specific protections. If a flight is delayed for more than two hours due to actions within the airline’s control, passengers are entitled to compensation. This includes loss or damage of baggage, for which airlines are liable to pay approximately $140 per kilogram of checked baggage. In case of flight cancellation attributed to the airline, passengers are entitled to a refund or rerouting at no additional cost, as well as meals and accommodation if the rerouted flight is on the next day. Overbooked flights should offer passengers who volunteer to change their flight compensation negotiated directly between the passenger and the airline, and priority for the next available flight. If there are not enough volunteers, the airline has to compensate passengers who are denied boarding involuntarily, prioritizing people with disabilities, unaccompanied minors, and the elderly.

What Travelers Should Know when traveling in Mexico

While the air passenger rights regulations in Mexico may appear comprehensive, travelers should still be proactive to protect their rights. For example, always keep a copy of your boarding pass and any other travel documents, as they may be needed to claim compensation for flight delays or cancellities. It’s also advisable to create a record of events such as pictures or notes if your flight is overly delayed, cancelled, or if your baggage gets lost, damaged, or delayed. In general, make sure to read the fine prints when booking a flight to understand what you’re entitled to in case of unpredicted inconveniences. Lastly, know that PROFECO and DGAC are there to advise and help if you need to make a complaint about a Mexican airline. Mexico, having one of Latin America’s most advanced consumer rights legislation, places its passengers’ rights relatively high, hence ensuring better travel experiences throughout the country.

Ultimately, when you are familiar with air passenger rights and believe you may be entitled to delayed or cancelled flight compensation, find out which best flight compensation companies can help you. You may also fill out the claim form and one of the agencies will check your flight and take your case.