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Etihad Airways, being a reputable airline, is known for its punctuality and efficiency. However, irrespective of the airline, unexpected flight delays can occur for a variety of reasons such as adverse weather conditions, technical issues or other unforeseen circumstances. In such situations, passengers have a right to claim compensation. Etihad Airways provides financial compensation to the passengers whose flights have been delayed for more than 3 hours. The amount of delayed flight compensation varies depending on the distance of the journey, ranging from €250 for short flights to €600 for long distance flights, in accordance with the European flight compensation regulation EC 261/2004. Moreover, Etihad Airways also takes care of the passengers during the long delays by providing meals and refreshments, and if necessary, accommodation and communication facilities.
Etihad Airways Compensation for Flight Cancellation
Flight cancellations can cause significant inconvenience to passengers. Etihad follows a strong policy in such instances by offering two options to their passengers who experience a canceled flight compensation; a full refund or an alternative flight, also known as re-routing. If the passengers choose re-routing, it will be in the next available flight to the destination or at a later date at the passenger’s convenience. If the flight is canceled within 14 days before departure, Etihad Airways provides compensation, the amount of which can reach up to €600, similar to the flight delay compensation. This rule also falls under the EC 261/2004 regulation. It is crucial to note that this compensation is not provided if the cancellation is caused by extraordinary circumstances, such as extreme weather conditions or security issues.
About Etihad Airways
Established in 2003, Etihad Airways is the national airline of the United Arab Emirates, with its hub at Abu Dhabi. The airline has garnered a strong reputation for its commitment to high-quality service and safety. Etihad Airways, being the second largest airline in the UAE after Emirates, operates over 1,000 flights per week to over 120 passenger and cargo destinations across the Middle East, Africa, Europe, Asia, Australia, and North America. In terms of its policies on delay and cancellation, Etihad Airways mirrors a similar standard to other leading airlines like Qatar Airways, emphasizing passenger rights and adherence to international norms and regulations. With their strong commitment to customer satisfaction, passengers can rest assured that their rights will be protected, and that any disruption to their journey, such as delayed or canceled flights, will be addressed in a fair and considerate manner.
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