Involuntary denied boarding
Knowing your air passenger rights is crucial, especially when the airline denies you boarding your flight even though you followed all the rules. Here are some steps to take if you experience being denied boarding to your flight.
Denied boarding on EU flights
If you are denied boarding or your flight is overbooked, you may be eligible for compensation under EU Regulation EC 261, ranging from £220/€250 to £530/€600. To preserve your right to compensation and refund, follow these steps:
- Don’t volunteer to give up your seat for vouchers or perks. By doing so, you may waive your right to additional compensation, but the airline’s offer might be tempting enough.
- Keep your boarding pass and any other travel documents with you. If you don’t have a boarding pass, you can use any flight document that has your booking reference number.
- Ask why you’re being denied boarding. Knowing the reason will be important when you file a claim.
- Request an alternate flight to your destination or a refund of your fare and a return flight to your original point of departure.
- Request denied boarding compensation, which the airline must pay immediately if you’re eligible.
- Request snacks and refreshments if you have to wait at the airport longer than planned.
- Request accommodation if you have to wait overnight for your alternative flight.
- Keep your receipts for additional expenses like pre-paid reservations, hotels, rental cars, or unexpected costs.
Check how much denied boarding compensation you may receive using Readnpick.com’s flight compensation calculator and start your claim choosing one of the best flight claim companies from our Top 5 agencies list.
Denied boarding on international flights
If you’re denied boarding on an international flight, you can claim a refund of your expenses by following these steps:
- Don’t volunteer to give up your seat for vouchers or perks.
- Keep your boarding pass and any travel documents handy.
- Find out why you’re being denied boarding.
- Request an alternate flight to your destination.
- Keep your receipts for any additional expenses you incur due to the boarding denial. You may be reimbursed for prepaid reservations, hotels, rental cars, or other unexpected costs.