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Airlines often use “extraordinary circumstances” as an excuse to avoid paying out compensation to passengers for instances of flight disruptions or cancellations. But what exactly are “extraordinary circumstances”? And what can you do if your claim is denied due to such circumstances? In this article, we’ll explore what constitutes an extraordinary circumstance and offer advice on how to seek recourse for your claim.
What are Extraordinary Circumstances?
Extraordinary circumstances are extraordinary events or occurrences that are beyond the control of the airline. Common examples of extraordinary circumstances include extreme weather conditions, labor strikes, political unrest, or security risks (e.g. a terror attack). When an extraordinary circumstance occurs, the responsibility for a flight delay or cancellation ultimately rests with the airline. For instance, if a flight is canceled due to bad weather, the airline is responsible for providing information and assistance to passengers (e.g. hotel accommodations/meal etc.).
What to do if your Claim is Denied?
If your claim is denied due to an extraordinary circumstance, your first step should be to contact the airline and communicate your concerns. If that does not work, the next steps depend on the country of origin or the location of the airline. Every country has different regulations when it comes to passenger rights and you may be able to appeal or dispute the airline’s decision. For example, in the United States, the Department of Transportation requires airlines to provide detailed information regarding denied claims, including a description of the extraordinary circumstances and how they led to flight disruption. Additionally, you can also contact a consumer protection or legal rights organization in your country for assistance.
The Bottom Line
Extraordinary circumstances are unfortunate events or occurrences that are beyond the airline’s control. If your claim is denied due to extraordinary circumstances, you should first contact the airline and then contact your country’s legal rights organization for assistance. It is important to remember that every country has different rules and regulations and it is wise to understand them before taking any legal recourse.
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