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Missed connecting flights can be very frustrating. When the original flight itinerary includes two or more booked flights, the airline has an obligation to the passenger to ensure arrival at the destination on time. If a passenger’s connecting flight is missed due to reasons within the airline’s control, airlines must compensate passengers under rules outlined by European Union Regulation EC 261 (2004).
What Is Covered Under EC 261?
EC 261 applies to flight delays, cancellations, and denied boarding from any EU or non-EU airlines operating in the EU. The regulation defines “flight” as a single flight operated with a single ticket, which includes all connecting flights on the same ticket. Airlines must inform passengers of their rights under EC 261 if a flight is delayed, canceled or overbooked. Airlines are also responsible for re-routing a passenger who missed a connection. If arriving at the destination is not possible within 24 hours, or if passengers are not satisfied with the re-routing, they can claim additional compensation.
Compensation Amounts
Under EC 261, passengers are eligible for monetary compensation of €125 to €600 depending on flight length and delay amount. For flights that are delayed 3 hours or more, passengers are entitled to compensation up to €600. For flights that are cancelled between 14 and 7 days prior to departure, passengers are eligible for reduced compensation of 50% of the full amount. If cancellation occurs within 7 days of the flight, the airline must provide either compensation or a full refund.
What to Do in Case of Missed Connection?
If the connection is missed, the first step is to contact the airline to alert them of the inconvenience. Airlines are obligated to inform passengers of their rights under EC 261 and should provide information on how to make a claim for compensation. Additional steps include capturing evidence of the missed flight, such as screenshots of the booked flights, an airport official’s notes, and other related documents. Making a claim for compensation can help alleviate the financial burden of a missed connection and cover costs related to the delay. In conclusion, if a passenger’s connection is missed due to the airline’s fault or circumstances outside the airline’s control, the passenger is eligible for monetary compensation under EC 261. Airline representatives should provide all necessary information to the passengers, and bills, receipts and other evidence must be kept to support a claim for compensation should the passenger choose to do so.
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