Why Britain’s National Air Traffic Service (NATS) has technical problems?

Last updated on August 31, 2023

Britain’s National Air Traffic Service (NATS) is the sole provider of air traffic control services for the United Kingdom and its offshore islands. It is responsible for facilitating the safe and efficient flow of air traffic over British airspace. However, increasing demands on the service, combined with an increasing number of commercial and recreational flights, means that NATS has recently experienced technical problems. The resulting flight delays and cancellations have been of great frustration to passengers, and this article will explore why NATS has experienced technical issues, and how passengers can claim compensation for flight delays.

What Are the Causes of Technical Problems for NATS?

NATS has been subject to a number of technical problems over recent years, including outages of their IT systems and infrastructure breakdowns. These breakdowns can occur due to a variety of reasons, including operator errors, extreme weather conditions, environmental disturbances and ageing equipment. In addition, NATS’ airspace is one of the busiest in the world, and its air traffic controllers face a challenging task in navigating an ever-increasing number of aircraft. Such complexity has resulted in an increased demand on its technical teams, with NATS admitting to frequently having to do “more with less”.

What Are the Consequences of Technical Issues?

Technical issues for NATS can have serious consequences for air passengers. Flight delays and cancellations are a common result of NATS’ technical problems, causing much inconvenience and inconvenience for passengers. Furthermore, delays of over three hours may entitle passengers to claim compensation from airlines, with the amount of compensation depending on the type of ticket purchased and the length of the delay.


Technical problems at NATS have been a source of major disruption for air passengers. These technical problems can be caused by several factors, including operator error, extreme weather conditions, environmental disturbances and ageing equipment. The resulting flight delays and cancellations can lead to significant inconvenience for passengers, but they may be entitled to claim compensation from their airline.

Flight compensation is the financial reimbursement that you may be eligible to receive from the airline if your flight is delayed, cancelled, or you’re denied boarding. We’ve handpicked the Top 5 flight claim companies to assist you in securing the compensation you deserve. Select one now and take the first step towards your claim.