Review was submitted Best cheap VPN by ReadnPick.com Updated at: 22nd of September, 2020
Do you want to have the best cheap VPN in 2020? Then Windscribe should be among your top possibilities. Windscribe has been working in the last years so as to offer high-quality VPN services to users.
This firm is helping users browse the web privately. The company protects you from attacks that could affect your data and information in a very efficient way. The company allows users to download their services on a wide range of devices. This is one of the reasons why this can be one of the best VPN Services for Android smartphones.
Although this is not a Free VPN for Andorid or a Free VPN for iPhone it will be a great solution to protect you wherever you are and at any time of the day. One of the best things about Windscribe is that it is offering services that suit all your needs.
I will not say that Windscribe is not a good VPN that works effectively with excellent security and so on. This was the first VPN that even allowed me to override my GPS location in my developer options. I did not even know this before, and I truly loved it and even boasted about it.
But things changed when I had to first write them about issues and when I had to to change my password. I found it disgusting when I saw the animation of Will Smith that shows when I was going to the process to reset my password that I have forgotten. Will Smith is cool ( my actor and thing) but what is portrayed by the actor is not a joke and speaks volume about the company culture in dealing with customer.
So this rating is based on their customer service.When I compare email correspondence with other companies Windscribe is worst. Their email look like a text from a phone made by someone who is on the move. The heading, salutation, body, the complimentary close and and the signature. Compared an email correspondence for e.g., a company like Bitdefender and you will get the idea.
Windscribe doesn’t seem to get the picture that quality needs to be shown in everything they do and not just the product.Every thing you they do represents the company.
I had an issue which was mostly my fault ( I must admit) and I contacted them and I was shocked with the form and substance of their communication. At one point I even picked up a tone of disgust. ( I have all the email correspondence to prove this)
Seriously? And based on the nature of the problem and the back and forth between us via email. Just an email that asked “Did you get through ok” would make you feel as if I am a valued customer ( and the fact that I did not get through made me even feel worst). But they were happy for “he can go for there are others who will come” was Windscribe attitude. I get the feeling I was a bother and for that reason I decided Not to re-subscribe after I have canceled the product before my former subscription was over. I ended up signing up with Surfshark and wow, what a breathe of fresh air regarding Support.
It is how you make people feel Mr. Windscribe; that is what generates loyalty. You will never please everyone for there are people with serious issues. Bu they are also well thinking individuals who is willing to provide some loyalty if you make them feel as if they count.
In this arena of VPN all over the place begging for subscription, It is for this reason some companies come from behind and take over a large market share of subscriber because not only they provide a good product ( as would Windscribe) but they have a way to wow and keep loyal customers.
Bottom line: Windscribe structure of communication is very poor even by just looking at the structure of their emails. There is just something that turns me off.
But all the best to them