Airlines sometimes sell more tickets than available seats on a flight, which can lead to overbooking. If flight attendants are asking for volunteers to take another plane, it is a sign – flight is overbooked. If all passengers attend the flight, some may be denied boarding or “bumped” off the flight. Airlines may offer travel vouchers to volunteers, but be aware that you may be entitled to more compensation under European Union (EU) Regulation EC 261.
You can receive flight overbooking compensation if:
Flight overbooking can result in passengers being denied boarding despite having a valid ticket. In such cases, you may be eligible for compensation up to £530/€600 under the European Union Regulation EC 261 if your flight departs from the EU or if it is operated by an EU-based airline and your destination is within the EU.
If your flight is overbooked, you should request an alternative flight to your destination, ask why you were denied boarding in writing, and request compensation for the inconvenience. It is also important to keep your boarding pass and any other travel documents with you, as well as any receipts for additional expenses incurred due to the overbooking. You may be entitled to reimbursement for expenses such as hotel, rental car, or other unexpected costs.
The amount of overbooked flight compensation depends on two factors: travel distance and if your flight is within the EU or not:
|Flights 1,500 km or less||£220/€250|
|Internal EU flights more than 1,500 km||£350/€400|
|Non-internal EU flights 1,500 km – 3,500 km||£350/€400|
|Non-internal EU flights more than 3,500 km||£530/€600|
You may check how much overbooked flight compensation you may be entitled to with our flight delay compensation calculator.
Airlines sometimes sell more tickets than there are seats on a plane, this is called overbooking. Why do airlines overbook flights? They do it because not all passengers show up at the airport. However, sometimes airlines get it wrong and passengers with valid tickets may be denied boarding. If you are denied boarding and it’s not your fault, you may receive compensation according to EU Regulation EC 261. If it is your fault, such as arriving too late or not having the right documents, you won’t be eligible for compensation.
If you agree to give up your seat for a refund or other benefits, you won’t be eligible for compensation under Regulation EC 261. This means that if you choose to volunteer to give up your seat, you cannot claim compensation for being denied boarding. Additionally, if you create any safety concerns or don’t have the proper documentation to board the plane, you will lose your right to receive compensation. Similarly, if you are late to board the flight, you will also not be eligible for compensation. It is important to note that only involuntary denied boarding is covered under the EU Regulation, and voluntary denied boarding is not.
If your flight departs from or arrives at an EU airport, including Iceland, Norway, Switzerland, and certain distant regions, you may be eligible for compensation for an overbooked flight. However, if the airline is based in the EU, flights outside the EU may also be eligible.
If you are denied boarding due to flight overbooking, you are entitled to receive compensation right away at the airport. The compensation includes being re-routed to your destination on an alternate flight. If you miss the opportunity to receive compensation at the airport, don’t worry. You can still make a claim through a flight claim company. Check out our list of Top 5 agencies for assistance with your claim.
You have the choice of the following options when you were denied boarding due to overbooked flight:
Transport between airports has to be arranged at the cost of the airline.
If you’ve been bumped from a flight due to overbooking, you have certain rights under Regulation EC 261. If the delay caused by the overbooking lasts more than 2 hours, the airline must provide food, drinks, and access to internet, telephone, or fax services. If you need to stay overnight, the airline must also provide you with hotel accommodation and transportation to and from the airport. If you weren’t able to claim compensation at the airport, you can still seek help from a flight claim company to get the compensation you’re owed.
You don’t have to pay additionally when you get a higher class seat on your alternative flight. When the alternative flight seat offered by the airline is the lower class you may get 30 – 75% reimbursement of your price you paid for the ticket.
For many passengers, claiming compensation for a denied boarding can be a hassle. That’s where Readnpick.com comes in. We make the process quick and easy. Just choose a flight claim company from our Top 5 list, fill in some details about your flight on their compensation form, and you’re on your way. You can even use our free flight delay compensation calculator to see how much you might be owed.