English
Includes free plan
Customer support / 5.0
Ease to use / 5.0
Credibility / 5.0
Customer reviews 9.3 / 5.0
8.0 out of 10
Ranked #4 out of 4

Draw.io

Review was submitted BPMN Modelling Software by Angela Mcdermott Updated at: 28th of April, 2023

Draw.io is an online diagramming tool that allows users to create a wide variety of diagrams and flowcharts. It is a web-based application, which means that users can access it from any computer with an internet connection, and it doesn’t require any installation or software downloads. Draw.io offers a variety of diagram types, including flowcharts, network diagrams, organizational charts, wireframes, UML diagrams, and more.

Draw.io offers a simple drag-and-drop interface that allows users to create diagrams quickly and easily. It also offers a wide range of customization options, including the ability to change colours, fonts, and line styles. Users can import and export diagrams in a variety of formats, including PDF, PNG, and SVG.

Draw.io is popular among individuals and businesses who need to create diagrams and flowcharts for various purposes, such as project management, software development, data visualisation, and more.

The alternatives to Draw.io


Summary

Overall rating & rank
8.0 / 10   (#4 out of 4)
Price
Free
Price range
Origin country
Supporting languages
en

About

Draw.io is a web-based diagramming software developed by JGraph Ltd. It allows users to create and edit diagrams, flowcharts, mind maps, and other types of visual representations.


Draw.io offers a wide range of features, including shape libraries, collaboration tools, and integration with various platforms such as Google Drive, Microsoft OneDrive, and GitHub.


Moreover, Draw.io supports swim lane process flow. It is a type of process flow diagram that shows the steps in a process and the parties or departments responsible for each step. The software is suitable for individuals, teams, and businesses. Draw.io can be used for various use cases: software design, project management, and data visualization.

Customer support

Draw.io provides support to its users through several channels:

 Documentation: Extensive documentation, including tutorials, FAQs, and step-by-step guides, is available to help users get the most out of the software.

 Community Forum: A community forum is available for users to ask questions, share tips and advice, and connect with other Draw.io users.

 Email Support: Users can submit support requests via email and receive a response from the Draw.io support team.

 Paid Support: Draw.io offers paid support options for businesses and organizations (priority email support, access to a dedicated support team, and demo calls for the commercial draw.io Atlassian apps (Confluence Cloud, Confluence Server, and Confluence Data Center)).

 Feedback and Feature Requests: Users can provide feedback and make feature requests directly through the software or via the Draw.io website.

Usability

Draw.io offers a variety of shapes, templates, and integrations with other tools like Google Drive, Dropbox, and Microsoft OneDrive.

The platform helps users to create professional-looking diagrams, including a wide range of formatting options, automatic layout options, and real-time collaboration. With Draw.io you are able to import and export diagrams in different formats, including PDF, SVG, and PNG.

However, some users of Draw.io have noted that the platform can be slow to load, especially when working with larger diagrams, and that there can be occasional bugs or glitches.

Credibility

In terms of credibility, Draw.io has a good reputation in the market, with many users relying on it for their diagramming needs. However, the software has pretty average ratings. The most followed social media is LinkedIn – 3,248 followers. On Facebook they don’t have a lot of followers – 328. The same about Instagram – the number of followers is 283.

Pros/Cons

ProsCons
Free trial Interface is not very good looking
Pre-made templates It is not always speedy in processing
Files cannot be exported into Word

Questions & Answers (13)

Customer reviews (3) Rate company

Gadg Etman
1 year ago

Great product – incredible. Great support – especially by Marija.

Donia Moonas
3 years ago

Creating diagrams became the funniest activity of the day at work. Thx

Layadi
5 years ago

this app is simply “PERFECT”.I recommend it to everyone who knows how to use a mouse and a keyboard.

Gadg Etman
1 year ago

Great product – incredible. Great support – especially by Marija.

Donia Moonas
3 years ago

Creating diagrams became the funniest activity of the day at work. Thx

Layadi
5 years ago

this app is simply “PERFECT”.I recommend it to everyone who knows how to use a mouse and a keyboard.