English
Customer support 8.4 / 5.0
Ease to use 8.8 / 5.0
Credibility 8.0 / 5.0
Customer reviews 9.4 / 5.0
9.2 out of 10
Ranked #3 out of 5

Claimcompass.eu

Review was submitted Flight compensation by James Gallagher Updated at: 16th of August, 2023

Claimcompass.eu is a flight claim company that was established in 2016 and operates from the United States. It assists air passengers in claiming compensation for flight delays, cancellations, or denied boarding when they are entitled to do so. This company has gained recognition as one of the best flight compensation companies in Europe and has been featured in prominent media outlets such as Forbes and Bloomberg Business. Recently, ClaimCompass launched a Service app to help passengers address issues they may encounter during delayed, cancelled, or overbooked flights.

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Summary

Overall rating & rank
9.2 / 10   (#3 out of 5)
Commission
25 %
Price range
$
Origin country
Supporting languages
enesfrelitptrutrbgro
Established :
2016

About

Claimcompass.eu is a flight claim company based in the United States that was established in 2016. They specialise in assisting air passengers in claiming compensation for delayed, cancelled or overbooked flights. The company offers a "no win, no fee" principle which means that clients only have to pay a service fee if the company wins the case against the airline. The service fee is 35% of the compensation amount, and if the claim goes to court, an additional 15% commission will apply. Claimcompass.eu has a user-friendly website where customers can easily fill out the necessary information for their flight delay claim, and the company's professionals will take care of the rest. Claimcompass.eu is a legit company and operates under EU Regulation (EC) No 261/2004. They have been recognized as one of the best flight compensation companies in Europe, featured in publications such as Forbes, Bloomberg Business, and VentureBeat. You may find more information about Claim Compass in the review below. If you are looking for an alternative to Claimcompass.eu, you can also check reviews for other flight claim companies such as AirHelp, Skycop, Compensair, or Flightright.

Customer support

Claimcompass.eu team consists of experienced professionals who specialise in claiming flight delay compensation from airlines, and work diligently to ensure that their clients receive the refund they are entitled to. The team includes aviation experts, lawyers, customer service representatives, and artificial intelligence engineers, among others, who strive to provide top-notch service and ensure customer satisfaction. However, it's important to note that customer support is not available 24/7. Customers can contact Claim Compass via email, social media networks, live chat or contact form on their website, although response times may vary. However, the website supports 10 languages, including English, French, Spanish, Portuguese, Italian, Greek, Russian, Turkish, Bulgarian, and Romanian. Visitors to the website can find quick answers to their questions in the comprehensive FAQ section.

Usability

Passengers can use the eligibility checker on the Claimcompass.eu website to determine if they are eligible for compensation due to delayed, cancelled, or overbooked flights. Once eligibility is confirmed, passengers must provide additional necessary information to submit their claim. The website is mobile compatible and user-friendly. According to EU law, passengers are entitled to receive up to £530/€600 in compensation for each passenger affected by the flight disruption. Customers can track the claim status online by logging into their personalised Claimcompass.eu account using their email or Google login. The user area is easy to use and customised to the customer's needs. Claim Compass has also recently launched a Service app, which provides assistance to passengers during flight delays, cancellations, denied boarding or missed connection.

Credibility

Flight compensation companies like Claimcompass.eu play an important role in helping air passengers receive the refund they are entitled to for flight disruptions. Despite efforts by these companies to inform passengers about their rights, many are still unaware of them. ClaimCompass takes measures to ensure customer data is encrypted and complies with GDPR policy. The company has a high rating on TrustPilot (4.7 out of 5) and Facebook (4.7 out of 5), indicating that their customers are generally satisfied with their service. However, the company is not active on social media channels like Facebook, Twitter, Instagram, and LinkedIn. Furthermore, there is limited feedback and discussion about Claimcompass.eu on forums such as Reddit and Tripadvisor.

Pros & Cons

ProsCons
Information on the website is provided in 10 languages 24/7 support is not provided for customers
Possibility to check the claim status online Possibility to sign in and log in only with Google or email
35% commission and 15% commission in case of legal actions

Questions & Answers (8)

Related reviews (1)

Customer reviews (1184) Rate company

Olivier Van den Bogaert
1 year ago

Great service and result! Thanks!

Daniel Barzegar
1 year ago

Fast money return, very easy process to apply for the late trip.

Theo Grenet
1 year ago

Un avion retardé m’avait fais louper mon escale, j’ai déclaré précisément ce qu’il c’etais passé à claim compass et j’ai reçu une indemnisation quelques mois plus tard, je recommande fortement

Jeff
1 year ago

I received my compensation from a delayed flight with the help of ClaimCompass. I filed out the application and it took about 6 months for the case to be settled. I didn’t have to do anything complicated.

patti benjamin
1 year ago

I filed a claim with this company in early January. I was dealing with Lilly, who was very kind and understanding and thoroughly explained everything to me. Once you find your documents and ticket numbers, they take over and you do absolutely nothing until you hear from them. Unfortunately my claim is not valid as there was a strike in Frankfurt the day I was to fly. But I do not have to pay any fee because I was not successful. I highly recommend going this route if you are struggling with the airlines. Thank you again!

Adrian Joca
1 year ago

Buna.Numele meu este Adrian Joca si vreau sa va multumesc pentru ajutorul si incredera acordata.Vreau in primul rind sa multumesc Mihaelei pentru că ea a comunicat mai mult cu mine.Multumesc de asemenea companiei care ma ajutat in recuperated banilor.

Eldar Komar
1 year ago

Hello, It was approved a compensation of EUR 260 for my claim. At the end I received EUR 239,90. I do not know where the rest of the money ( EUR 20) went. On the other hand, the process took too long as I published my claim in August 2022, and received my money in mid-March 2023.

Elena Dimitrova
1 year ago

Great team. Thank you so much.

Katya Elly
1 year ago

Very helpful services, professional and good communication. I really recommend to everyone who have problems with their cancelled flights to use this services.

Michael Brohoon
1 year ago

Made it easy to claim from a big company that would other wise just ignore you and fob you off ..thanknyou for all your help.

Christoforos Tylliros
1 year ago

The whole procedure was marked by professionalism. There was a continuous information about the developments of my case. I am very pleased. Thank you ClaimCompass team. A++

Anna
1 year ago

Tooks time, but their responde wery well

Andrea
1 year ago

I had no expectations when I submitted the case and it really worked out. Although I think the compensation money-wise was below conaidering all the trouble it caused and the money spent back in the days, but at least it was something and it shows there’s some hope for the travelers.

erwan vanhove
1 year ago

J’ai eu toute l’aide nécessaire et j’ai bien reçu l’argent de mon indemnité. Merci !

Alexis
1 year ago

This was a very easy process. Took a while but at NO fault of CC, just the airline (of course). They were able to get me the full amount I was rightfully owed for the delay on my flight. Couldn’t be happier and would 100% use again in the future! THANK YOU!

Marian Romaniv
1 year ago

Date of experience: March 13, 2023

Borqna Jeleva
1 year ago

Thank you for reaching an agreement with the airline and securing me a compensation! I had a terrible experience with them and this is a small victory for me! 🙂

Stefanos Athanasiadis
1 year ago

I have two negative experiences with this service. First time, it took for them more than 6 months to respond me that no reimbursement is applicable to my case. The second time, I had a strong case with serious disturbance by air provider’s overnight delay resulting to loss of income and expenses for food and water. I had kept and submitted all the receipts and documentation. Throughout the months that followed, I was provided with contradictory information regarding the date of submission of my claim. The compensation I received was minimal (only the standard) without any amount on my expenses due to the 7 hour delay. I was not even informed why my claim for those expenses was not approved. The 30% commission they receive for this low level of service is scandalous if you consider that the air companies are obliged by EU law to provide such compensations.

Raeoni Daly
1 year ago

We had a series of flight cancellations and delays on our trip to the US in June last year and when we got home we looked into options for claiming compensation for the 2 day loss to our holiday – I opted to go with claim compass as they said they would handle everything on our behalf for a no win no fee basis so we submitted our claim on 22nd June 2022 and received successful notification of our claim 13th March 2023. Whilst there is a number of months between submission and success, this was due to the airline themselves taking ages. The commission taken from them is fair for the work involved and for us not having to wrangle with the airlines legal team and I would recommend them to others in a similar situation. The only thing that we weren’t able to do was also claim for the additional flight cancellations we experienced at the end of our trip as well because those flights did not originate in the EU and we are having to deal with the airline directly for that issue.

Tatiana
1 year ago

In the past years I have travelled a lot but I didn’t know do I have rights and how I can claim when I had problems with delayed or cancelled flighs.I was happy to contact ClaimCompass and realize that I will receive support from them and get compensation for the inconvenience i sufferred.

Alex Sanislav
1 year ago

Good communication, great help, we got a compensation worth another city break!

Snezana Vukcevic
1 year ago

Professional, expeditive, reliable. I will recommend your service to anyone who faces some kind of inconvenience with an airline company. Thank you very much for the effort and great customer experience.

Mihaela Rebeca
1 year ago

Totul a fost minunat, va mulțumesc frumos pentru tot ajutorul acordat. Nu aveam nici-o speranța ca voi putea sa recuperez banii pierduți. Va mulțumesc enorm de mult! Va voi recomanda. U mult drag tuturor cunoștințelor mele.

customer
1 year ago

Wonderful experience that paid off in the end. We had a 24 hour delay leaving Amsterdam with KLM and this website came through! 10/10 would recommend!!

Dragisa
1 year ago

The support team is very kind and responsible. I received response every time I had some inquire. Much appreciated guys. Wish you all the best.

Cindy Ethel
1 year ago

Nice experience and i got my compensation. I’m usually skeptical about such things but i decided to give it a try and i just received a compensation for both my daughter and i, which is almost the same amount i paid for the flight. It took about 11 months but the team always gave me a prompt response whenever i sent them an email. Thank you Claim Compass

A B
1 year ago

I’ve received a compensation for delayed flight. Everything is great. Thank you!

Isabelle
1 year ago

Face à l’opacité des procédures pour tenter d’obtenir une indemnisation, je me suis adressée à ClaimCompass. Le service était top, toujours tenue au courant de l’avancement (ou non) de la procédure et, au final, une indemnité qui arrive en espèces sonantes et trébuchantes. Bravo et merci!

Chemi Chemi
1 year ago

Claimcompass fought for our refund for over two years, and know the airline we were dealing with, my hopes were zero. I was pleasantly shocked to receive notification that compensation would be sent to my account, and the transfer actually came through! Honesty, warrior spirit and wonderful communication, those are the attributes that define this company and its reps

Andrea Nagy
1 year ago

They always answear to my question, promtly. They are profesional.

C. Lopes
1 year ago

Date of experience: February 21, 2023

Birant
1 year ago

I received the compensation for my cancelled flight. ClaimCompass took the matter to the court on my behalf and always updated me on the progress.

Giuseppe Di Somma
1 year ago

Initially thought it was one of those scam ads (since there are so many nowadays) but I gave it a chance. They just need copy of your ticket, my flight was cancelled back in August 2022 and now a couple of days ago I’ve been contacted by them saying that my compensation was ready to be collected, gave them my IBAN and the day after I got it in my bank account!!! Their fee is reasonable, they took 90€ out of 250€ provided by the airline company (Wizzair), so I received 160€.

Zlatko Gvozdenovic
1 year ago

The said amount was supposed to be 325€, however after the transaction I received 304€. So in addition to the fee that Claimcompass takes off of you, they also charge you to transfer your money to your bank account. Ridiculous! But at least they pulled through…

Nadia Vasileva
1 year ago

The best! The best! I am super satisfied and if I had to I would use them again! Super correct and they do everything!

Yasmin Tahir
1 year ago

Great trustworthy people

Razvan Zota
1 year ago

Date of experience: February 20, 2023

Sevda Dimitrova
1 year ago

The company does his job excellent! I have already 3 times successful claim! Thank you!

Gerard Snel
1 year ago

Great service, swift and clear

Rodica
1 year ago

Date of experience: February 13, 2023

Inga Varlamov
1 year ago

Я получила свою компенсацию которую не могла получить полтора года, только указав свою информацию и они всё сделали, благодарю команду ClaimCompas

Dimitrije Bojer
1 year ago

It took me couple of minutes to upload few basic things that ClaimCompass needed from me, waited a while and got very nice amount of money back. Simple as that. People are not aware of their rights and how easy it is sometimes to claim them. Every recommendation!

RTzz oo
1 year ago

Date of experience: February 11, 2023

Channing
1 year ago

This is an amazing service that actually is legit and works. My claim took awhile , but i eventually got it. Something is better then nothing

Daniela Tokudo
1 year ago

Good service. Received my compensation in 3 months.

Alex
1 year ago

Excellent service! It took 3 months, but I did receive my compensation for the canceled flight exactly as described in their service. Highly recommended.

Jesse Kim
1 year ago

You do nothing, they take care of everything (for a fee) and a few months later, the settlement money is deposited into your account. Very simple and hassle-free process.

John Browne
1 year ago

Date of experience: September 21, 2022

lazar radivojevic
1 year ago

Took them half of the year to redound 60% of the amount

Dragan Nanev
1 year ago

Excellent service! I did received my compensation for the canceled flight exactly as described in their service. Highly recomended.

Serafin
1 year ago

Very professional. Thank you so much claimcompass.

Klāvs Smetana
1 year ago

Fast, reliable, and easy service. Recommended!

Caroline Keogh
1 year ago

It took a while…. 3 years but I didn’t have to do anything except give the flight details and the money was quickly transferred into my account.

Aneta Voycheva
1 year ago

Extremely accurate, very fast. Good communication and feedback. I received the money very quick. Highly recommend ClameCompass if you have such a problems with any airline.

Mihaela Ciochina
1 year ago

It is quite easy to register a complaint. It took about 6 months but in the end I’ve received the compensation. It is great that no fee was applied before. Thank you for your help!

Momchil Vassilev
1 year ago

Smooth and stress free process. Regular updates and communication on my case.

Crisan M.
1 year ago

A very serious company. I appreciate the promptness and professionalism they showed. Everything went easily and quickly. Thank you and I appreciate you!

Svetlana Terzieva
1 year ago

Great! I received the compensation, the team was very responsive throughout the whole process. Thanky you!

Nadav
1 year ago

Ease of process

Dimitаr Karabahchiev
1 year ago

Fast, straight forward and effective service. I would recommend!

Al
1 year ago

I started a claim for my wife and I a week ago, provided all the required information and documents, and since then I’m getting emails almost everyday, claiming that there’s some document missing or that I didn’t sign the permission (I did). Every link I get from them either leads to a “dashboard” that doesn’t say which document is missing, or to a everloading screen that goes nowhere. On the latest mail I was informed that if I don’t give my signature (again, we already did so for both of us when we filled the claim) I will not get any of the money that is rightfully ours!! This “simple process” is turning into a nightmare and they won’t answer to my mails asking for a solution for this spam, and now I may not even get a cent from them because their system doesn’t work. Stay AWAY from this company, there are many others that offer the same service (for similarly outrageous fees).

Damyan Stanchev
1 year ago

Здравейте на всички! В интерес на истината, с оглед на това в какъв свят живеем, имах малки надежди, че ще получа обезщетение. Всичко изисква време, за да се стигне до финала. Август пътувах със закъснение от 5часа, и на 27ми Януари 2о23та, видях реалният резултат от работата, на хората, които работят в Claimcompass. Благодаря ти Лили! Ако някои се колебае, и има някакъв проблем със Авиокомпаниите, и по специално, закъснение на полет, може да се обърне към тях! Ще свършат работата, която ще им възложите! Поздравления на целият екип на Claimcompass! Da M Yan ❤️

Margarita Edi Palazova
1 year ago

Date of experience: September 07, 2022

Alin
1 year ago

I’ve used ClaimCompass twice and on both occasions they’ve done a great job. I recommend them.

EMINI/AJAZ
1 year ago

Thank you for a great job you have done with my claim!

Jyoti
1 year ago

It was an easy procedure to follow and thank you for getting us back. I really appreciate for your help

Eugenee Pronina
1 year ago

It was a pleasant surprise! I received my compensation after 4 months. Thank you, Claim Compass, great service!

Gheorghe Florin Tatar
1 year ago

Date of experience: January 31, 2023

Shayaddur Rahman
1 year ago

Date of experience: January 31, 2023

Atanas Mishev
1 year ago

Great experience. Thank you!

Vasil Vasilev
1 year ago

I would like to thank Claim Compass for the great job on our case! Communication was fast and efficient and we got our compensation in couple of months!

Nika
1 year ago

Your company is the best. For 2 months I was trying to get compensation from wizzair because they just canceled my flight one day before. I couldn’t get anything, but with your help, I got more than, I was expecting. Thank you for your help.

Sophia
1 year ago

ClaimCompass was able to secure my compensation from the airline quickly and efficiently!

David Carter
1 year ago

They made the whole process faster. without them it could have been take years.

Lili Muraru
1 year ago

They offer all the support you need and they answer all the questions that you have quickly!

ralph barnett
1 year ago

Great service, easy to deal with agreat result. Highly recommended.

Andrei Visan
1 year ago

I received my money back thanks to them. I know it passed 6 months but in the end I got my money back so it’s all that matters

Gabriela Kutseva
1 year ago

Perfect communication and prompt and quick service! Never expected that I will actually get compensation when I applied for it but they kept me informed about all the procedures and in the end I was very surprised and happy. Thank you ClaimCompass!

Jakub Solčány
1 year ago

It took quite some time but I have received my compensation.

Aram Tsaturyan
1 year ago

It was easy and didn’t take much time from me to submit all the necessary information. After some time I got the compensation, as expected. Overall, a very positive experience.

Ciprian Daniel
1 year ago

Just got our 540eur compensation for a canceled flight. Thank you.

Juraj Cvajo
1 year ago

End to end management of the request, took only few moments to fill out and they take care of everything. Money received shortly after claim was resolved and no prepaid fees!

Younes Douiri
1 year ago

Date of experience: January 26, 2023

Gustavo Vizachri
1 year ago

We got the compensation! It took a long time but claim compass did everything we just waited.

Jasmine
1 year ago

Foarte profesioniști oamenii! Recomand cu încredere din toată inima să apelați la ei în cazul in care vreți sa faceți o contestație pentru ca se vor ocupa garantat. Datorită celor de la ClaimCompass Am primit despăgubiri considerabile pentru un zbor întârziat cu 4 ore de către compania Wizz iar eu nu am făcut decât sa completez o cerere online și sa atașez documentele doveditoare întârzierii. Deși eu am uitat de contestație, ClaimCompass nu a uitat și m-a înștiințat recent cu un email ca AU REUȘIT . Multumesc

Manu
1 year ago

Todos sabemos que en muchas ocasiones es dificil reclamar nuestros derechos ante las cias aéreas pero no por eso hay que abandonar. Con el apoyo de ClaimCompass se puede de manera real reclamar ante abusos que pudiesen cometer algunas compañias

Lawrence
1 year ago

Turnaround time was a little long, but i got the money so, in the end, i dont care lol. Thank you

Asen Rangelov
1 year ago

I received my money and everything was smooth

Cedric Dussler
1 year ago

It was a fairly easy process, and you pay themfor the simplicity and peace of mind of basically of not having to do anything. But their premium is pretty high (over 35% in my case ) and their pricing not very transparent on their site when you contact them, so I couldn’t tell you what their calculation is. But overall, I didn’t get ripped off, and got more than half of my refund, which, is alright I guess.

Gökhan S.
1 year ago

They managed to get a compensation from Turkish Airlines for me

Nayden Valchev
1 year ago

Great experience because you only need to contact claim compass, provide to them some relevant information and they are doing the rest of the magic. I can only recommend!

Ilo Dim
1 year ago

Много добра услуга! Бяха спазени всички условия описани в сайта на Claimcompass

Denislav Sabev
1 year ago

the company has done the exercises very well

Veronica Manu
1 year ago

Helpful and polite staff was a great pleasure working with them.Thank you for making everything work faster.

Lucas Franco
1 year ago

They were very responsive and super helpful. Got my compensation rather fast.

Carmen
1 year ago

My experience was great, i got my money back

Eric L.
1 year ago

All worked fine However they keep a high percentage of the refund. Wondering if I should have done it myself.

Stefanel Cernat
1 year ago

Super ok am primit compensație de întârziere zbor servicii de calitate

Fernando Venâncio Mitkiewicz
1 year ago

Recebi minha indenização conforme muito bem explicado pela ClaimCompass, o processo às vezes pode parecer demorado, pois é necessário aguardar o posicionamento da cia aérea, todavia depois de confirmado a indenização é rapidamente depositada em sua conta. Recomendo fortemente àqueles que pretendam reclamar a indenização que busquem meios de provar (fotos, passagem área,recibos) o ocorrido para facilitar o pleito.

Michelle
1 year ago

Nowhere along the claim journey (even when entering credit card information in) do they tell you how much they will deduct. Regardless of how great the service is, people need to know what they’ll be charged upfront. I realized this before hitting submit and am so glad I did as it was actually the same amount of effort through the airline’s website.

Milena
1 year ago

Thanks to ClaimCompass I got my compensation in 2 weeks after my flight was cancelled and payment in 1 day after I recieved the email stating the company agreed to compensate.

Rodrigo Sabatini
1 year ago

ClaimCompass is a reliable and helpful company, its really straight forward to start your claim and they do all the rest for you, I got 600 euros back for my delayed flight, ClaimCompass took their part, fair enough, it was definetely worth it. I would recommend them, thanks.

ЧСИ Росица Апостолова
1 year ago

EXCELLENT GREAT FAST SERVICE

Lubomir Ivanov Naydenov
1 year ago

Very profiessional and seamless service, highly reccommend.

Mayra Issa
1 year ago

Fast, easy and convenient

GRAZY
1 year ago

Je reçu mon indemnité très rapidement. Merci beaucoup ClaimCompass!

danna dannys
1 year ago

Thank you very much. I really did not expect to receive the money. Really good experience. Thank you from the bottom of my heart.

James Econs
1 year ago

Refund received quickly and hassle-free. Great service with regular updates.

OUALID B.
1 year ago

Scammers! Stay away! Claim 184511. I year and a half and no compensation at all. Everytime a different lie. On October, they had the audacity to send me an email saying that my claim was successful and that I will be getting my money in a couple of days and added a link so I pay their fees. After waiting for a month, no money and I kept getting an email asking for their service payment. A bunch of crooks! Im filing a complaint against you

Andrija Boskovic
1 year ago

Great service, trustworthy and money arrived.

Anu
1 year ago

It was surprise that you take so big amount of compensation for yourself. We try To get compensation straight from the air france allmost a year, but we cant get it, because I have made an application for you at first. It was a mistake, and nobody says that I cant have a full compensation because of you. I would be happy if someone have told the rules honestly, now I feel like a fool and cheated.

antonio. lukacevic
1 year ago

quick answers to questions, excellent way of communicating

Leland Olson
1 year ago

Happy I got compensated for my delayed inexperienced in AMS. After multiple plane issues, delays, no flight crew for the new flight, and having to miss half a day of plans in Berlin, they were able to settle my claim and I got compensated! I wish the US had this sort of law in place! Thank you ClaimCompass for settling this. Xx

Marija Silver
1 year ago

ClaimCompass won a claim that was first denied by WizzAir. They replied to each email the same day and answered my questions. The case took a while because they had to take it to court, but it finally paid out. Definitely recommend

Milda Kubiliunaite
1 year ago

everything great

Edina szegvári
1 year ago

It was a great job. Correct and reible company . Thank you.

Louis
1 year ago

Very happy with my experience. Excellent communication, clear and efficient process. It took a while to receive my compensation (several months), but I expected that, and it worked eventually. Thank you.

Marilena Barbu
1 year ago

Date of experience: January 04, 2023

Vilizar Hristov
1 year ago

It took months but at the End i am happy with the results! You did what you promised to do and everything is legit. Got the money in my account. Thank you!

Aila
1 year ago

Highly recommend ClaimCompass to handle issues with the flight delays and get compensation.

Girl
1 year ago

i received my compensation. Very good service

Tay Soto
1 year ago

I had a problem with my flight from Portugal and the team from ClaimCompass was able to process my claim successfully. It took around 8 weeks to get a result but I am really happy with the service I got.

Hanna
1 year ago

The whole experience of claiming the compensation was pretty easy and low effort and pretty quick too. The customer service was very attentive and helpful. Will definitely use the service if such situation happens again.

Georgiana Andreea
1 year ago

They were helpful to my case and always kept me informed about the status of the claim!

mevrouw M T
1 year ago

I used their services twice. First time it was great and very fast. The second time it took much longer because the airline was not responding. I had to contact ClaimCompass several times to ask for an update and to remind them to send another reminder. It is not clear what is the legal timeframe for the Airline to respond and I didn’t know what to expect in this case. It took about 6 months and then I received an email from the airlie confirming they processed the claim via ClaimCompass and closed it with a compensation. For further questions, the Airline said to contact ClaimCompass which I did and to my surprise they said that they did not receive a response. I had to share proof from the airline. Few hours later, ClaimCompass sent me an email confirming the compensation. In the end, I did most of the work. I thinki next time I will not use an agency for the claims but go directly as 35% commission is quite high plus the transaction fee you pay to have the 75% of money transferred to your bank account. The transaction fee is not mentioned anywhere in the FAQ

Luka Borkovič
1 year ago

1. Simplicity 2. Trust 3. Speed 4. Quality ClaimCompas helped me to reclaim ca. 160€ (after their provision) concerning a 11 hour delay with WizzAir, after they declined my request for the refund. WizzAir ticket cost 19,99€. It took about 4 months (meanwhile I completely forgot about the case) that they replied me with positive answer and transferred the funds onto my account in few days. I can only recommend!!!

Radoslav Mechev
1 year ago

The process was easy for me as a client and will recommend your services to others!

Radoslav Yoshinov
1 year ago

I had no problems since with all the forms, the process is user friendly and the company is reliable. I have used them 3 times now and it was always a positive experience and i got my compensation as fast as possible

RDW
1 year ago

I used ClaimCompass to collect compensation from a cancelled TAP flight from Lisbon to Marrakesh. I found the process with TAP too confusing. I began a claim with ClaimCompass, which was fairly easy although there are some automated messages, which can be confusing. Still, the claim was processed and approximately three months later the money was in my account minus a 25% fee, which seemed fair. I can honestly recommend their services.

Liz Lane
1 year ago

Date of experience: January 03, 2023

Johanna Mittermayer
1 year ago

You have been informing me well about the procedure that takes quite a while always kept me posted thanks!!

Adnan
1 year ago

In general, I had a very good experience with claim compass. The procedure to apply was easy and clear. All e-mails were replied quickly and professionally. The only issue I had is high fee. For me it was 35% which I found out in the end. I believe next time I will try with different agency only for this reason. Everything else was prefect.

Hamed Samadzai
1 year ago

After some months I wasn’t too sure if I’ll receive anything – but all of a sudden, we got 250€ per person. A great Christmas gift! Will absolutely use and recommend this service in the future, 5 stars!

Cédric
1 year ago

Not so much to do , except provide the documentation and wait for the fees. Good experience , I would recommend

Yuliia Kondratenko
1 year ago

I had a cancelled flight flying from Rome by Wizzair in September. In December I received my 160€ compensation. A bit long, but it is not a ClaimCompass fault. They kept me updated through the process and in general provided a good service.

David Stuller
1 year ago

Fast, reliable and helpful support. They managed to get my compensation. I would not have been able to go after the company by myself…

Vicky
1 year ago

Top Class Service & Follow-Up, Extremely recommended as i had very poor experience in the past from other companies.

Moni
1 year ago

Refund and compensation received for a cancelled flight!

Andon
1 year ago

Very easy the process and got around 3 months to get my compensation.

Ilya
1 year ago

I very quickly got my compensation. Can highly recommend the service

PureGo LTD
1 year ago

Although it took almost five months The job was surely done

Ivan Guentchev
1 year ago

Perfect, very good job and cooperation

Johnny
1 year ago

Good timing and fair on all procedures and to battle overall to get your claim from the airline; First time submitting a claim ever and I actually submitted the second one now! Pleasure to work with you!

Mzia Chitadze
1 year ago

Though it lasted almost 4 month, it’s is super easy to apply and the results always say its word

Ivan Ivanov
1 year ago

Very good service. Literally 10 15min work to upload tickets id and etc and 3 mounts later I recieved the money without doing nothing. Great service. Thanks! Last step was great. Basicly you recieved email to fill ur name and IBAN. I gave my revolut iban and these guys made instant sepa and transfer money for 1min. Lol

Giulia Gagliano
1 year ago

attenzione ai bisogni del passeggero, precisione nelle risposte e rimborso soddisfacente

Cosmin Coco
1 year ago

Sant foarte multumit de servicii, și sant serioși, am primit compensatia foarte repede, după ce am trmis contul în 10 min am primit bani,

Martin Ivanov
1 year ago

Pros: – The web app is informative and easy to use. I filed the claim in a minutes. Cons: – The time I waited for the compensation was around 5 months and nobody sent me any info what’s happening. When I asked I got an auto-generated email that I needed to wait (extremely informative :D) – Other people from the same flight used similar platforms and they got their money after less than a month. – I did my research afterwards, and their fee is higher than their competitors. Conclusion: – In the end they did the job, but I recommend you using other apps

Sabina
1 year ago

Really easy to submit forms and tell about my experience. Took only a few minutes and that was that. Pleased with how it went.

Florina
1 year ago

Date of experience: December 28, 2022

Cvetan Dontchev
1 year ago

Dear Customers, I am very happy,that I and my family will receive our claims in 1 or 2 days))) And the best,that I like In the people working at ClaimCompass is that only 2 times I needed some information from the company regarding our issue. I just write a email and they answered me immediately on the same day

Zygimantas Juska
1 year ago

Date of experience: December 22, 2022

Miguel Almeida
1 year ago

I wasn’t expecting to get any money back, but I did!

Cart Crawl
1 year ago

Comme d’habitude, excellent service!!

Radost Mazganova
1 year ago

This is my second experience with this company and in both cases it was successful for me.

Cláudia
1 year ago

Não pediram reembolso das despesas. Tendo em conta o custo do serviço, esperava que tudo fosse tratado

Christine
1 year ago

I didn’t have to do anything other than uploading the supporting documents. Received my compensation in about three weeks. Thank you!

Claudia
1 year ago

I heard about ClaimCompass at the airport and I said let’s try.We are really happy with the result.They are very serious in what they doing and we get our compensation.

Natalia Burno
1 year ago

the service worked, I uploaded papers, several weeks later received my compensation, thank you for the help

Stoyanova
1 year ago

The Claim compass team was great! The whole process was easy and smooth.We got our compensation in less than 2 months

Jov
1 year ago

This is second occasion successfully I used this company to make claim due to cancelation of my flight. All recomendations

Ski Jet
1 year ago

Foarte profesionisti. Reclamatia a fost facuta cu un an in urma dar nu a fost vina lor ca a durat atat. Recomand!

Greta Naiaretti
1 year ago

The team is very nice and friendly and inform you everytime there is an update regarding the case. They were very reassuring and empathic.

Peter Engelmann
1 year ago

Super easy to start your claim and then you just have to wait. WizzAir is a tough one, it took 5 months to squeeze the compensation out of them but finally CC succeded. If it took 5 months for them, imagine how long would it take for me or you to make an agreement with Wizz, if ever So yeah, worth it for sure, I’m satisfied!

meda meda
1 year ago

Everithing as agreed. Nice work

Grace Sugut
1 year ago

The timely responses and exceptionally efficient services

Christine
1 year ago

J’ai effectivement reçu l’indemnité que la compagnie aérienne ne voulait pas donner. Les interactions avec ClaimCompass ont toujours été fluides et simples.

Tomi
1 year ago

They did the job done, with just the tiniest effort from our side. On the other hand, the process lasted a bit longer than I thought so, and you don’t really get updates (unless you ask for them).

ionut spiridon
1 year ago

I used this company a few times and every time it was successful. Give them a try if you have had delays, flights cancelled etc etc.

Daniel Marin
1 year ago

As always, perfect service. Fast and reliable.

mister schwarz
1 year ago

After filing a complaint ClaimCompass took all the work, there was clear instructions on what documents and data needed to be submitted by my side and after that there was all on them. Also, by getting personal number of yor claim it is very easy to track progress of your claim so that’s good too. My case for acquiring money was actually fast in my opinion, it was month and a half.

Roman Marius
1 year ago

Recomand cu incredere, nu credeam ca as putea beneficia de compensatie dar totul a fost posibil cu ClaimCompass Multumesc mult

Philippe Marchal
1 year ago

Nous avons pu, suite à un surbooking sur notre vol retour de Crête, obtenir rapidement une indemnité, grâce à l’efficacité de ClaimCompass. Aucun soucis, la gestion du dossier exemplaire du début jusqu’à la fin.

Diana Kurteva
1 year ago

Perfect work! I received compensation!

Manmeet Saini
1 year ago

Claim Compass is best. Specially thank to Lilly who has handle my flight delayed claim.

Larry Lim
1 year ago

ClaimCompass (CC) was the only option for me because the airline website somehow didn’t allow international travellers to file on their website. It took about 4 months to claim and I only got one automated update during that period. And out of the EUR 500 compensation, I finally received only EUR 284 after deducting CC’s commission and bank transfer fees. All in all, CC’s service was easy to use but I wished there were more useful updates, and the commission and fees weren’t that high.

Mikael Tincu
1 year ago

Good Team, Fast Answer, Fair Fee.

Maider Echaniz
1 year ago

Ryanair cancelled my flight on the 1st of October. I got the refund straight away, however because I claimed the refund, somehow my booking ref desappeared from their system, and therefore I was unable to claim compensation via their EU261 form, as it was unable to find my booking in the system (very clever move from Ryanair). After more than 2-3 hours on the customer services chats, I gave up, so I contacted ClaimCompass. I submitted my claim via ClaimCompass on the 8th of October, and I got an email from Ryanair on the 29th of November saying a claim was being reviewed. On the 6th of December, I got another email from them saying a payment of £216.50 was authorised, and the next day it was in my bank account!! While waiting, I must say that Ryanair emailed me notifying that the claims submitted by myself were wrong and other type of bs. I am happy that I let CC to handle my claim because I personally dont have the time nor the patience to deal with dodgy customer services as Ryanair’s!!

ivo
1 year ago

Date of experience: December 04, 2022

Plamen Ivanov
1 year ago

Great communication and service. Thank you.

Francesca Nicora
1 year ago

Date of experience: December 04, 2022

YT
1 year ago

You managed the process end to end without much of my involvement, which I appreciate. You also did regular follow ups with me on the status and progress of my request. I finally received my compensation! Thank you, team!

William L
1 year ago

The process was clearly explained. It was easy to complete the forms and upload the documents. We were updated regularly and provided with a link to check on the status. The fee was fair. It would have been very difficult for me to complete this process without the help of ClaimCompass.

mahmoud shiri varamini
1 year ago

I’ve just submitted required information and documents. After around 4 months, they’ve mailed me that it’s done and asked me for my bank account. Then just after 2 days, I received the money. They’re professional on their area!

ioana senca
1 year ago

A durat ceva până la obținerea compensației , cel mai important este ca am primit compensația. Perioada de așteptare până am intrat în posesia compensației 29.06.2022-2.12.2022.

Boyanka Gugulyanova
1 year ago

Благодаря на екипа на ClaimCompass за съдействието, за улеснената професионална услуга и за успешно свършената работа!

Galina Shtereva
1 year ago

Здравейте! Да, получих обещетението си. Благодаря за съдействието и за положените грижи към мен! Желая на целият Ви екип щастливи празници, нека през Новата година се множат благодарните Ви клиенти! Бъдете здрави!

Maino Maria Luissa
1 year ago

i didnt expect to get my compensation back because the company didn’t respond anything to me. thanks to ClaimCompass, after 5 months i get me compensation back !

Ipp
1 year ago

Отлично обслужване, страхотна комуникация. Силно препоръчвам!

Dimitar
1 year ago

I am very happy that I was adequately compensated for the cancellation of my flight.After presenting the necessary documents to Prove my case, Claim compass helped me,and dealt with the airplane company.

William Nicolai
1 year ago

I was skeptical when United told us about the passenger protection plan… I applied, no real issues actually, but you do need boarding passes, itinerary, etc. so it is not a 5 minute process. In less than 45 days, I received notice that the application was approved – another less than 5 minute ordeal – we received our money. The fee is not insignificant, but given my history of travel, I am thrilled! Thanks.

Dave Truyens
1 year ago

Clear communication, friendly people

FA
1 year ago

Everything was perfect. Correct, fast and successful. They kept me informed continuously.

Vladislav Kostov
2 years ago

Although it took 7 months to have my compensation approved I’m thankful to ClaimCompass for successfully closing the case. Still, I’m giving 4 stars because there was no proactive communication in the meantime on how my case was progressing and at some point I almost gave up on it. Providing regular updates will improve customer experience.

Isidora
2 years ago

Je voudrais remercier sincèrement ClaimCompass pour avoir obtenir l’accord de la compagnie aérienne et pour avoir reçu ma compensation de WizzAir. Je n’ai envoyé que les informations nécessaires et tout ce que je devais faire est d’attendre le mail de ClaimCompass. Cette entreprise a économisé mon temps, et a satisfait toute mes attentes.

NIANG
2 years ago

Foarte mulțumit. Vă mulțumesc frumos

Paul Collins
2 years ago

Totally hassle-free and a good amount of compensation recovered, I would only use ClaimCompass in the future for similar compensation claims

John Dresselaers
2 years ago

Unbelievable! After originally contacting United about the cancellation of our flight and them not wanting to assure to us of any compensation. I contacted this company and in less than 60 days we were compensated 600 Euros each for our experience. Well done and Thank you for your service.

Nadia khalfan
2 years ago

Claimcompass are amazing. They done exactly what they said they will do. It did take long but it was all worth it in the end. They did not fail me. Thank you soo much!!

Alexis Pilanga
2 years ago

This company never gave up on getting what you deserve. It took 4 months for my compensation to get approved but it was all worth it. They keep on updating regarding the claim filed. This company is very reliable! Thank you so much! May your company stay long. Godbless!

Elena Saevska
2 years ago

All was clear what kind of documents needed be sent. The communication was good too.

S.
2 years ago

Amazing experience! It took a while, but it was worth the wait. I received compensation thanks to ClaimCompass and it was money that I never though I would see! 10/10

Kerri Rowan
2 years ago

ClaimCompass is superb – they addressed all the necessary details to process my lost luggage claim in a streamlined manner and they communicated with me throughout the process.

Erika Benk
2 years ago

Claim Compass was great! They solved my claim effectively.

Mihai Jipa
2 years ago

They delivered. It took a while but I guess it’s not their fault, that’s the flight company’s fault.

Yuliyan Nakov
2 years ago

Perfect company. I received compensation very quickly.

Clare Ramsden
2 years ago

When I failed to get an acceptable response from United Airlines, I turned to Claims Compass . Their process to log the claim was very straightforward and they immediately indicated that we should he due compensation. Although it took a couple of months I was delighted when Lily contacted me to say they had secured $600 compensation per person, it then only took 2 days for the money to be credited to my account. Although 35% is a hefty commission this was made clear at the outset and to me was worthwhile, I really was on the verge of giving up which is what I’m sure United Airlines wanted !

Rosen Stefanov
2 years ago

Its easy and good and its easy with the documents

Șerban Rebeca
2 years ago

They did a great job! If we would have tried ourselves I don’t think we would have made anything.

Naji Betinjaneh
2 years ago

Excellent Good service

Latyr
2 years ago

Quick response, transparent process and feedback provided every step of the way.

Kornelija
2 years ago

I highly recommend their services. After 3 months I received compensation. Thank you for your help! Also, claimcompass sent me follow up messages regarding status. Good services.

Emraga Abohamod
2 years ago

More faster for claim compensation decision with arrangement with airlines authorization

Zoe
2 years ago

10/10 Recommend! This was such an easy way to get my compensation back! Sure they take a hefty commission but we got over $1000 back and all we had to do was upload boarding passes and explain what happened. $1000 for an hour of my time was so worth it! Thanks Claim Compass!

Tu Pham
2 years ago

My flight on the 15th of June was delayed for more than 3 hours, departing from BGY (Bergamo Orio Al Serio, Bergamo, Italy) to Warsaw Chopin Airport, Poland. My compensation claim was submitted on the same day, and I got the news that my compensation had been successfully received on the 7th of November 2022. So it took a bit less than 5 months to get 65% of 250 Euro back. Before receiving that, I thought to myself that it probably wouldn’t work cus I’ve been waiting for quite sometime now, but it actually did. So if you experienced a terribly delayed flight, turn to these guys. They know what they are doing 🙂 you might need to be a lil patient tho.

marcl
2 years ago

ClaimCompass ensures a professional service and delivers excellent results. The website is easy to use even for a non american citizen. Communication through the website has been good with all necessary explanation about the claim process towards the airline company. ClaimCompass staff was very reactive. Fully satisfied by the service and the financial result. I strongly recommend.

Andrew Allen
2 years ago

Excellent service,straight forward forms no messing around and very efficient the customer service is first class and approachable and guides you through the process.

Lukas
2 years ago

Date of experience: November 08, 2022

Benjamin Niyonsaba
2 years ago

ClaimCompass is the best! when I was filing my first claim, I knew very little about them and I did not hope to get my claim handled this much fast. Lily@claimcompass was very helpful and excellent communicator. My claim was successfully solved in a few days, and I am super positive about the service provided. And yes… the deducted service fee was a bit of a shock but worth it! Thanks a lot for helping me out! With Kind regards!

Elena Tudoran
2 years ago

Bună ziua! Comunicarea cu compania a fost una ușoară, am primit feedback imediat ce am solicitat unul și am primit compensația intr-o luna și o săptămână de la sesizare. Sunt mulțumită de serviciile dvs. Mulțumesc!

Vlad Apostol
2 years ago

Great experience, professional people to work with

Laura Marusca
2 years ago

Date of experience: November 09, 2022

Mariana Góes
2 years ago

Easy, fast and got the money back! 🙂 I tried a couple of other companies before, but this one was the first one to be able to help.

Veneta Iorga
2 years ago

Everything was ok, just it took little loner than expected. Thank you!

Anita Ndiaye
2 years ago

Soddisfazione

Mi Ka
2 years ago

It has been months since I got ClaimCompass involved and there has not been any update or what so ever. I am forced to wrote their support every month and still get nothing but generic mail replies. They refuse to give details regarding the case. I could confirm with the airline that the payment has been confirmed more than 2 months ago but somehow ClaimCompass does not reach out to pay me my money. I think it’s their squeme of work to never actually pay back the people once the airline transfers them the money. They probably hire people to write them fake reviews here. DO NOT TRUST THEM

Marigona Jusufi
2 years ago

I am very happy that I came across this company, totally trustworthy and correct. Because of this, I got 260€ after my plane was canceled.

gal harel
2 years ago

No one told me it’s 30% payment !!!!…………………………………………

Dobbie
2 years ago

Claim Compass – Absolutely perfect.They make everything so quick and easy. Thanks a lot for your help. I really recommend them!!!

Juan Garcia
2 years ago

A few question and I was done, forgot about it and was reminded of this when the payment came through!!

Nicolas Spodak
2 years ago

Date of experience: November 04, 2022

Sara de Vries
2 years ago

I had no idea such a service existed till I was complaining that Transavia told me to get a hotel for a delayed flight and then refused to compensate the small amount for it. Went through Claim Compass and ended up getting more than double what I was originally asking for. They were able to transfer into my Australian account quickly and easily. I thought with the currency conversion I would lose a lot of $$, but that wasn’t the case. They were super easy to deal with too, no jargon, and great communication throughout the process. Took some weeks, but was worth it! Very happy. I wish I had known about them years ago.

danish
2 years ago

It was really easy to put claim onto thier website. In 3-4 weeks I recieved my payment. They charged 220€ their process fees and I received 380 out of 600€.

Н.ики Керанов
2 years ago

Totally worth it, just chill, make a profile and follow the instructions.

Jose
2 years ago

Il faut savoir être patient avant d’obtenir gain de cause. Les compagnies aériennes ne sont pas spécialement enclines à aider. Le résultat est là et merci à ClaimCompass pour le travail.

Alex
2 years ago

So smooth ! Quick and painless, I received the funds within 6 weeks, very little admin required.

Paula Azagra
2 years ago

My compensation was 300€ and I got 194 from claimcompass so yeah Very good! Got my money! Didn’t worry about anything! Took 7 weeks or so! But got it! Great experience would recommend.

Paolo
2 years ago

When airlines stop talking to you, ClaimCompass came to the rescue! The best part was being kept informed at every step of the claim. You guys are awesome!

Ed
2 years ago

Do NOT use his service. Use anyone else, or just do it yourself! It has been 7 months since I got ClaimCompass involved, and I have been told nothing and yet others I know in the situation I was in have been compensated months ago. Worst experience I’ve had with a company, completely unprofessional and not worth your time.

Peng Hoe Loo
2 years ago

Great service! The process was very easy, and I got the compensation of euro390.00 (after deducting the fee) within 5 weeks. In fact, this is my 2nd time claiming through “ClaimCompass” and I highly recommended to everyone!

เนตรชนก ไทยปาน
2 years ago

It’s very convenient claim. Within 2 months I receive the compensation 600 euro. Even though it was deducted 30 percent, it’s worthy.

Magre
2 years ago

The second leg of my flight with Qatar Airways was cancelled and the company rebooked me on another flight with a total delay of 12 hours. While at the Qatar airport I tried to file for a compensation at their service desk. But the employees just keep bouncing you off to another person somewhere in another wing of the airport, then at that other desk they say that you need to call somewhere but nobody there picks the phone etc. I realized that getting the compensation from the Qatar Airways on my own was a questionable endeavor so I decided to look for some company that could do it for me. I found ClaimCompass via search and submitted all the required documents online. I just took the picture of the boarding passes and the passport with my phone and uploaded them. The process was quite smooth. In the end I received my compensation but it took about 4 months. During the waiting period I was contacted by ClaimCompass twice via e-mail updating me on the status of my claim. Both times I was informed that the Qatar Airways has not issued a certain statement so that was the reason for the delay. The air company is clearly reluctant to issue compensations and drag their feet till the last moment allowed by the law. So not much can be done in this situation to accelerate the process I guess.

ana
2 years ago

everything worked out great. Just find it a bit pricey

Maisha Maimuna
2 years ago

I will recommend Claimcompass to everyone, thank you for helping me out! They actually worked on it and took it seriously, thank you again! 🙂

Philip Subhan
2 years ago

This was an easy seamless process. Great communication and support all the way through.

Camelia Meghes
2 years ago

Prompt responses, accurate emails with clear status information, documents requested.

Bob Tuleya
2 years ago

I was made aware of the European Law by a fellow passenger in Portugal. I found your company on the internet, made an application and received reimbursement within 3 months.

Don Juan
2 years ago

We received our compensation, thanks Claim compass

Agostinho Vieira
2 years ago

nice work and very fast to pay the reward

Carmen Romanof
2 years ago

Excellent service! Great company to work with. Very satisfied with claim results. We highly recommend ClaimCompass.

Veselin N Veselinov
2 years ago

Successful received compensation!

Mr Emil Siegmeth
2 years ago

Am apelat la ei in urma anularii zborului Ryanair din 21 octombrie 2022 din Malaga catre Treviso Italia! O doamna Mihaela mi-a spus ca sintem eligibili pentru despagubiri si ne-a indicat ce documente trebuie sa trimitem! Dupa citeva zile i-am transmis motivul anularii zborului, ei habar nu aveau de motiv pina ce nu i-am informat eu! M-au intrebat de unde stiu, le-am spus sa se uite pe internet! Dupa ce le-am transmis acest lucru, la doua zile dupa mi-au spus ca nu sintem eligibili pentruca asa cum le-am spus anularea cursei aeriene s-a facut din cauza grevei controlorilor de trafic aerian! Le-a trebuit aproape o saptamina sa se uite pe internet la motivul anularii, si dupa ce le-am spus eu! Problema este ca datorita acestei firme am pierdut si ocazia de a-mi recupera banii pentru calatorie de la Ryanair cel putin pentru intoarcere care nu a fost anulata! Feriti-va de ei, total neprofesionisti, ba mai mult te pun inainte de a recupera ceva sa le dai datele cardului tau bancar, inclusiv CVC-ul, fara sa faca nimic!

Daniel
2 years ago

cei mai buni, doar am incarcat actele care au fost cerute de catre aceasta companie si apoi la ceva timp am fost anuntat sa introduc datele cardului pentru ca o suma de bani este in asteptare in urma despagubirii

Kaan Akin
2 years ago

It was a great experience. I’m very glad that I’ve used ClaimCompass for my flight. The only downside is fee is roughly of the claim itself.

Zangua
2 years ago

Sono stato soddisfatto del servizio. La compilazione del modulo non è duranta tanto, ho dovuto aspettare qualche settimana ma appena mi è arriavta la mail, ho inserito i miei dati della Banca e mi è stato accreditato subito il rimborso.

Alex Saibt
2 years ago

Highly recommend this company. The process was extremely smooth and efficient, and compensation was secured in a matter of two weeks after submitting the requested documentation.

MVujeva
2 years ago

Our flight was cancelled 6 months ago and we contacted ClaimCompas and today I’ve got compensation 160 EUR. Thanks to the whole team for helping me! Full recommendations!

Dimitar Kazakov
2 years ago

WizzAir cancelled our flight last minute. ClaimCompass helped us get compensation, the process was easy, no hassles.

Emil Cheslerean
2 years ago

Date of experience: September 01, 2022

muhammad hazwan rahman
2 years ago

Just received the compensation. Thanks a lot for the quick response. Highly recommended.

Amanda Wingate
2 years ago

When I decided to try to claim for my delayed flight I tried to go through the airline but they were not helpful and the website was hard to negotiate. I found Claimcompass and it was really easy I put in details of my flight and they did all the rest

Venelin Angelov
2 years ago

I am very happy with the service provided by Claim Compass. I got my money relatively quick and the team was supporting all my questions

איליה יגורוב
2 years ago

The compensation I should have received was 250 euros. After five months you informed me that I did receive the compensation. I was asked to send my details. I sent them several times. After that you told me that I should get 162 euros which is also a bit, but ok. Only 138 euros entered my account. You took almost half. I will not recommend you.

Pablo Olivar
2 years ago

Obtuve mi indemnización a pesar de que la compañía me había dicho que no me correspondía. Aunque tardó 5 o 6 meses. En cualquier caso la gestión que hice fue mínima y se encargaron de todo. Satisfecho

Peter Karadenizov
2 years ago

Everything was done perfect.Thanks

Atanas Karamanliev
2 years ago

Date of experience: November 21, 2021

Keti Trifonova
2 years ago

I am satisfied with the positive resolution of my case. Everything was quick and easy. thanks

Georgi Kalaydzhiev
2 years ago

Great service! The overall process is fast and easy. You have to fill some standard forms. Later, no more than 2 or 3 emails were exchanged to provide some additional documents. The whole refund process took 3 weeks from the moment I submit the claim to the day I received the money back. For comparison Ryanair had to refund me for a cancelled Covid flight and it took them 2 years. One suggestion – the website’s login/signup process needs to be improved along with site navigation.

Ab
2 years ago

An absolute easy process. Submit your claim and requested documents. They handle the hassle and all the back and forth with airline. I recommend 100%.

Customer
2 years ago

Extremely convenient service. Well worth the percent they keep from the reimbursement. I just registered my flight delay and got my money once all the legal work was done, a few months later. Especially useful for flight operators that “don’t have it as a policy to pay reimbursements”.

Miryana Dorosieva
2 years ago

Thank you for supporting me in the process. I received my compensation.

Mike Yaacoub
2 years ago

Just absolutely impeccable service, I had a flight from Europe to the US, that flight got delayed a few hours and my layover in the US got delayed for many hours. Now since europe is involved I knew my rights were covered, so I just handed over everything to Claimcompass and they took care of everything! two months later, got my compensation.

Mantas Vaškelaitis
2 years ago

While some other organisations provided me that compensation cannot be claimed for the flight in question, ClaimCompass did the job and did it in a very satisfactory way

Stoyan Alov
2 years ago

Claimcompass helped me to get my compansation after the claim I lodged by myself was rejected by the airline. I can only say a huge “Thank you” because the company is very professional and informed me about every single step. Highly recommended to everybody in the future.

GG
2 years ago

I was a but skeptical at first, but ClaimCompass took care of everything. Sure, they took their cut, but I think it was well worth it.

Anne Mitchell
2 years ago

I tried another company first and was getting nowhere. I cancelled and started over with Claimcompass and in a few weeks received the money. Thanks so much.

Ambrose
2 years ago

According to the events of 27 July 2022 about Flight KLM 535, I am short of words for such level of sincerity, kindness and efficiency by Claimcompass and KLM airlines.

Flavia Bosire
2 years ago

My experience with claimcompass was amazing. I would definitely recommend. They kept me updated every step of the process through email. A big thank you to Lily who updated me via email

Maja
2 years ago

My flight Dubrovnik – Athens in April 2022 was cancelled. I haven’t received any information about it even today. The agency through which I bought the ticket, despite the flight cancellation, sent me emails that I could rent a car through them, find accommodation etc. (as everything was fine). I was able to get a refund for the plane ticket and thanks to ClaimCompass additional compensation. Thank you so much!!!

Boyka Dzhartazanova
2 years ago

ClaimCompas took care of everything related to my case and saw it through to completion.

Dupe Awofeso
2 years ago

Thank you so much for getting my compensation. This is an excellent experience for me. Thank once again. You’re the best.

Olena Konstantinova
2 years ago

This company knows what they are doing. Asked them to help me to get reimbursement for my unhappened flight from Paris to Luxembourg. It’s took them up to 1,5 month and once they have got the money they have send them to me. Grateful for help !

Filipe De Monteiro
2 years ago

They believed that we could get the agreement going, even without having all the recommended documents, and they did it! reached agreement for a compensation due to the airline didnt let us (4 persons) board the plain because of overbooking. We were stuck in Panama for 1 extra day, had to miss work, etc… Thanks ClaimCompass!

Davor Vranjes
2 years ago

Fast response, better ending 🙂

Alexandra Luiza
2 years ago

Date of experience: October 11, 2022

Naomi Crăciunesc
2 years ago

Foarte serioși

Jane Roehrig
2 years ago

Pretty amazing company. They got us $750 in cash for our delayed flight from Paris. I highly recommend them. Great and honest company.

Elena Dandu
2 years ago

Thank you !❤️ So much the best people ! It’s so very good!

Izabela Pavlova
2 years ago

Date of experience: June 10, 2022

Lito Karaolidou
2 years ago

Date of experience: October 06, 2022

Mr Petar Ryahov
2 years ago

Успяха да осъдят компанията за обезщетение. Препоръчвам

Vitalii
2 years ago

All good thank you very much. Kind regards Vitalii

Leslie Williams
2 years ago

I experienced a 6 hour delay and received compensation. This process was seamless, they keep you informed every step of the way. It took about 3 months and no headache of having to fight it out direct with the airline. I would recommend them to anyone seeking satisfaction from a delayed flight.

Johannes Friedrich
2 years ago

Works out perfectly! Got a refund without any hassle!

Dan Romanof
2 years ago

Thank you for helping me receive compensation for airline delays. The process was easy and straightforward.

Al Boulmer
2 years ago

Merci pour votre accompagnement et la facilité de la procédure.

Zsuzsa Momade
2 years ago

On my way to Ghana on 1st July my KLM flight from Budapest to Amsterdam was delayed so, that by the time it would have landed in Amsterdam, my connecting flight would have left. So I was rebooked for the following day, 2nd July to fly to Casablanca, Marocco by Air Maroc and then from there on 3rd July to Accra, Ghana. Eventually instead of 1st July I got to Accra on 3rd July. The overlay times were too long, the flights not as comfortable as KLM. Unfortunately I did not find any possibility to submit my claim for compensation directly to the airline (maybe it was my fault?). So when I found your service, I submitted my claim through you. (1) I think, you commission is too high, since I recieved 387.89 Euros out of the 600 Euro due to me. At least it is more than nothing though. (2) The e-mail informing me about the result and the receiving of the compensation did not get to me for some reason I don’t understand. It was not until I inquired about the process that I got another mail informing me about the outcome of the case. I think when there is no response to an e-mail, there should bee a follow up. I cannot imagine that someone would not answer to a mail informing him that his money is ready, provide your bank account info. This is why I gave 4 stars instead of 5 (if it matters at all). On the overall I say thank you for your work.

customer
2 years ago

A very serious company that did not disappoint me.

Esteban Ruiz salem
2 years ago

Muchas gracias por la eficacia de vuestro servicio. 100% recomendable

Amber Markus
2 years ago

Totally forgot about the claim and then 1 month later got the mail that it was excepted by the flight company!

Aisling
2 years ago

Amazing service, after 18 hour delay recieved €800 back! Definitely wouldn’t have had the time or patience to follow up myself.

Dariusz B.
2 years ago

Date of experience: September 29, 2022

Ivana
2 years ago

Happy to share my positive experience with ClaimCompass. Recently my flight got canceled 30min before departure with no reason given. After this I contacted ClaimCompass and thanks to the company, in two months, I got a compensation of around 300eu.

Gratiela Sabine
2 years ago

This is the second time i was helped by Claim Compass to get my flight compensation. They are quick and professional. I definitely recommend them and will use their services the next time my flight gets delayed!

Michael Sutcliffe
2 years ago

Super persistent even during immense Covid court backlog, thanks a lot for helping me get my compensation for a flight to Zagreb

Emanuela Elena Dusan
2 years ago

I am very satisfied with that company that managed to recover my money for the canceled flight. Thank you very much

Suman Banerjee
2 years ago

Excellent response and easy. Thanks

Sommerfeld Franccesca
2 years ago

took some months but got my compensation in an airline where i thought i wouldn’t get anything for their unfair treatment as they refused everything before so i am very happy with the service :).

Preeti Singh
2 years ago

I withdraw claim within 14days, still they processed my claim and deducted 35%. Completely unfair. Please return my money. Claim no. 212389

Rodrigo
2 years ago

Undoubtedly a great work!! Airline took a while to agree with compensation but ClaimCompass never gave up. Thanks a lot.

aris plexidas
2 years ago

Εξαιρετική εταιρεία με γρήγορη ανταπόκριση

RBN
2 years ago

De incredere, ne-am recuperat compensația asa cum s-a stabilit la început într-un termen de aproximativ 60 de zile.

Rayko Chakarov
2 years ago

Great job ! I really like you guys! I have never been think this will be possible ! Thanks a lot !

Tatjana
2 years ago

I really enjoy work with ClaimCompass. Excellent and efficient service.

Ivan Jankovic
2 years ago

Quick, and with good communication, recommended

Cristina Capetillo
2 years ago

Took a long time to get a response and I had to follow up for updates. Also the fee they charge is ridiculous. Would not recommend.

Lily
2 years ago

Thank you for the support and the help. Great job.

Urban Eriksson
2 years ago

I was happy easy and no problems. Good information from them what was happening.

Teodor Petrov
2 years ago

Everything was simple and clear from the beginning.Thank you for your professional work.

Mr Ivan Razvan
2 years ago

Everything was perfect! This company knows what is doing! Totally recommend! Thank youuuuuu!

Nicolas JALLET
2 years ago

Very good! Simple and efficient!

Gali Ben Mordechay
2 years ago

Excellent and quick work. The fee was a little high

Lucian
2 years ago

Good service, got our claim money in less than 3 months from the incident.

Gianni Ciccone
2 years ago

I have been really happy to appoint ClaimCompass to get the refund for my flight. They have been very professional, and they followed and to end the process. All was easy, all managed online. Really a good experience. Thank you !!!

Simon Clemmensen
2 years ago

Excellent service and communication. I received 200€ Four months after my flight was delayed +3 hours.

Reveca
2 years ago

Mi au rezolvat ce mi au promis am primit.recomand cu toată încrederea

Sanjid Alam
2 years ago

I used this company as I thought I’ll get my compensation asap but some friends of mine who were on the same flights got their compensation earlier without commission direct from the airline.

Luqman Khan
2 years ago

Great experience working with the team at claim compass

Steven Rice
2 years ago

Service was great. Easy and efficient. I recommend this to anyone seeking compensation.

Andreas Kontolemis
2 years ago

I am really happy that i trusted you. I was pretty sure that despite the whole mess at the day of my flight i wouldnt be able to claim something. But at the end i got what i was promissed from Claim Compas. Nice work to your team! Thanks again

Joseph
2 years ago

Service was good, quick and easy. The fee was a little more than I would have liked.

Maria Fernanda Silva Leite
2 years ago

It was a pleasure to work with them, after sending the documentations asked they did their work very independently and in some weeks they reached me with the solution and paid the value for me. I received 390 euros and as I do not have an european account they sent it via paypal.

Lily & Luis Varela
2 years ago

Date of experience: August 29, 2022

Deborah McCrimmon
2 years ago

You did what you said you would do! Thank you!

Nikola Vodenicharov
2 years ago

Date of experience: August 28, 2022

Nunzia
2 years ago

Il risultato è stato ottenuto con successo in tempi relativamente brevi.Migliorerei il sito,soprattutto la parte in cui vanno caricati i documenti, troppo macchinoso e poco intuitivo. Il costo del servizio forse un po’ eccessivo. Per il resto tutto ok. Ottimo lavoro. Grazie mille.

Emily Teitsworth
2 years ago

My sister and I visited Barcelona this summer and our flight home was not only delayed by 6 hours, but we also had to fly in to a different airport than we originally planned. It was an incredibly stressful day, so I took a chance with Claim Compass to try and get some of my money back. I was skeptical because airlines usually hate paying out. It took about a month, but Claim Compass ended up getting me about $770 dollars back. They were amazing and kept me updated and I’m very grateful for their help!

Alan Whittingham
2 years ago

Very easy to complete the claim and receive the compensation for delayed flights

Ann Cullinane
2 years ago

Easy claim process, excellent communication and claim settled faster than expected. I can definitely recommend ClaimCompass

PANAGIOTIS BIKAKIS
2 years ago

Very good service! Within a month I received compensation far greater than the value of the tickets from a canceled Whizz flight.

Margherita Terzi
2 years ago

Date of experience: August 25, 2022

Giordano Mastrocinque
2 years ago

It is a fire and forget process but rest assured ClaimCompass will be hunting for justice and compensate you for disrupted flight(s) better that anyone else could do. Respect to the ClaimCompass team for their perseverance and professionalism. Thank you for your great assistance and support!

MR A WHITTINGHAM
2 years ago

All good. Very prompt turn round on the claim.

Vlad
2 years ago

Very easy process and fast transfer of compensation!

Raluca Chihaia
2 years ago

I am really happy about the services, I received my claim after 2 months which I didn’t expected to happen so quickly, I definitely recommend ClaimCompass. Thank you

Myra
2 years ago

The amount they took was insane. In the end I received less than 1/4th of my ticket price and endured a 20 hour layover. Would not use claim compass again ever.

Catalin Diaconu
2 years ago

The comunication was fast and detailed and the resolution was also pretty fast

Anoop C Cletus
2 years ago

Yes , it was really good experience and I got the payment too. They respond as early as possible to our queries. Great work!

asd
2 years ago

I’ve received my compensation, 10x!

Вероника Паскалева
2 years ago

Здравейте! Обещетението вече е изплатено,всичко се случи много бързо и абсолютно неочаквано! Благодарим за добре свършената работа,екипът Ви е прекрасен! Продължавайте да бъдете така коректни! Успех!

Dimitrios Koukopoulos
2 years ago

Date of experience: August 13, 2022

Ivelina Stoyanova
2 years ago

Date of experience: August 13, 2022

Stratos Lek
2 years ago

It was a pleasure! They were successful in claiming the compensation for me, after such a tiring and frustrating experience I had with Wizz. This outcome certainly brought back my smile!

Mihael Georgiev
2 years ago

I would like to thank ClaimCompass for the excellent work and support!Keep up the good work!

Lina Peeva
2 years ago

When it comes to communication, the team was great. However, when I did some research it turns out ClaimCompass charges the most compared to its competitors. Either their service standard is best (which I cannot attest to, as I haven’t used a competitor’s service), or they are being a little greedy. 🙂

Roberto Mione
2 years ago

They asked me for compensation while I did all the procedures by myself, also I didn’t even sign the document to agree with them about starting the claim. Now they are asking me for money for a job they never did.

diana venelinova
2 years ago

Very pleased with communication and received my compensation for delayed flight. Thank you ClaimCompass!

Emily Clark
2 years ago

I would love to hear from anyone who manages to get a reply out of ClaimCompass. My claims have been ongoing and accepted since Feb 2022 but all I have received is being passed around agents, and now even outsourced to Skycop, who proceeded to ask me for all of my claim information again – had no direct communication with ClaimCompass, and needed me to facilitate the exchange. Please make it make sense. You claim to be quick and simple – but what I’ve seen so far from this. My claims are accepted, I’m entitled to compensation – how can we make this happen?

Luis Ramon Castillo Ochoa
2 years ago

The application is very easy to submit and the platform very user friendly. I was kept informed at all times about the process, which was actually a lot faster than I expected.

giorgi
2 years ago

the best team! got compensation very fast, less then one month.

Luka Xundadze
2 years ago

They are just perfect It need about 3 weeks to get compensation.

Kiril Momchev
2 years ago

Great Job! Very easy to fill up everything. Money received.

Kristiyan Nikolaev
2 years ago

Great work, if your flight got delayed or canceled, what nowadays happens very oft, don’t consider – just choose them and get the money back (not only for flight also an compensation)

Joe M
2 years ago

I would never know where to begin ti file a claim for our cancelled flights so I tried Claim compass. This is when it became realIt was super easy and surprisingly fast. When I received the email that they completed the claim and I had $782 waiting to be transferred to me. This is where it became real to me and now I researched then as well as I could. I gave them the banking info for a relatively inactive account and waited to see if/when I would receive payment. Well two days later I did.

Alexandru Dobrescu
2 years ago

Date of experience: July 30, 2022

adja cici
2 years ago

The service was quick and reliable. Will recommend it

Jetmira Kapllanaj
2 years ago

Date of experience: July 29, 2022

Nikol
2 years ago

I am really impressed with the Claim Compass service. They helped me in a very short time and made it possible for me to compensate for the expenses due to the canceled flight. That’s why I will continue to cooperate with them in the future. Excellent recommendation.

Gabor Simon
2 years ago

Easy to use service, the site is easily navigated. Cases are handled relatively quickly without any issues so far.

Nora Stefanova
2 years ago

Very satisfied with ClaimCompass services. They have achieved highest possible compensation for my issues with Austrian Airlines during the Summer 2022 flights hell. I just filled in the form, the rest was done by them and I had my compensation in 3 weeks after the flight itself

Enrico Luzi
2 years ago

With only a few minutes, I entered all the data on their website about a flight that had been delayed more than 3h, with RyanAir. The airline had failed to give a food voucher, gave no information, and by the end I arrived almost 6am home when it should have been 1am tops. Communication with ClaimCompass after I sent all info was done via a couple of emails to ensure they had everything necessary, they updated all the steps also on the website and the issue was solved in a couple of weeks. Super satisfied regardless of the positive result of the compensation, just a very good experience. Thanks and totally recommended!

Roberta Rusu
2 years ago

Date of experience: July 25, 2022

Kert Pjatkin
2 years ago

Great company, very convenient service, they managed to get compensation from Ryanair with no time at all. Well done!

A. Juretic
2 years ago

Date of experience: July 22, 2022

Jadranka Kalamadevska
2 years ago

Very fast and proffesional service. I recommended to every one to choice ClaimCompass.

Linas Tamašauskas
2 years ago

I received compensation, but everything took about two years.

Jesper
2 years ago

Just a quick report and claimcompass will take care of the rest, got my compensation after about 2-3weeks super smooth i recommend them for sure! Also great communication from their part!

Nora Stefanova
2 years ago

I authorized Claim Compass to deal with my claim for cancelled flights to and from Brussels during a quite heavy period of claims in the Summer 2022 huge strike, cancelled and delayed flights. The process on their website was very easy, then they didn’t bother me with anything besides feedback and three weeks after the claim was registered on their website I had a maximum compensation.

Joanna Jesus
2 years ago

É um grupo que se ocupa de tudo, não põe questões desnecessárias, é só fazer a queixa e esperar de receber o dinheiro. Parabéns a vocês

Hin Siebesma
2 years ago

Date of experience: July 15, 2022

Stacey Stringfellow
2 years ago

After having a good experience with this company a few years ago we immediately contacted them when we had 2 flights canceled without a reason given. They told us that it wasn’t the airlines fault but did not give a reason why it wasn’t. We asked for an explanation and did not receive a response. We will not use them in the future.

Gustav Kafka
2 years ago

As at a previous occasion the procedure for receipt of my compensation went quite smoothly. This time I received the amount in the record time of 16 days. My respect to the team.

Lukito
2 years ago

Submitted the claims (2 adult and 2 children) for the 3 hours flight delay via Claimcompass with the prove of documents needed (e.g.tickets) and they would handled the whole claim process with airlines. When the claims were approved by airlines, ClaimCompass informed me that I could get my compensation. It was EUR 300 from airlines minus 35% commission for Claimcompass, so the net compensation that I received was EUR 195/pax. The transferring of the money to my bank account was smooth via SWIFT. They also can transfer the money by IBAN. The whole claim process from submitting the claim until I got the money to my bank account was about 4 weeks. Thank you, Claimcompass.

Valued CustomerJosie
2 years ago

I received it thank you so much and the process was fast. I got the money right away, 1 day after I claimed ny compensation.

Tátrai Péter
2 years ago

Perfect service! Easy to use, good communication. I received the compensation quickly. In my opinion the commission is too high (35%), but I didn’t regret it. Thanks.

Sorin Tomasian
2 years ago

A few years ago I asked Lilly to help me getting some compensation for an airplane trip with big delay. First the company tried to offer me a voucher for another trip which was useless for me and I thought that was all and didn’t hope for more, but last days I receive a mail from Lilly to get my compensation and that’s it! Finally ClaimCompass succeeded in getting the compensation… Better later than never! Thank you!

Rickey Williams
2 years ago

Flawless, would recommend

Hristo Yanakiev
2 years ago

Many thanks to all of you!It was easy, fast and strong professional attitude!

Daniela
2 years ago

I received the money claimed. Thank you for your help!

Subghh
2 years ago

ClaimCompass has the best services. I requested compensation after the flight delay. I was sceptical about whether I would get the compensation but ClaimCompass was confident that they would be able to get to the finish line with the desired outcome. And they finally delivered it. I am very happy with their services. Thank you so much ClaimCompass team.

Alexander Monev
2 years ago

I received compensation for a flight from Russia to EU via Serbia that got cancelled on short notice during the beginning of the Ukrainian crisis. The request was rejected by the airline at first but in the end I received the compensation. Thanks to Claimcompass!

Ricardo Medrano Treviño
2 years ago

Smooth and transparent. It took time but I was always updated on the progress and in the end I got my compensation. Recommended.

Maja Vukan
2 years ago

I submitted compensation claim in 5 minutes and get compesation within just 10 days, but fee is a little bit too big.

andreea carder
2 years ago

I know the duration of this process was much delayed by the airline company and I thank for the close follow up and finalization.

colmenares
2 years ago

They take about 20 days to have my compensation and they took about 35%. So if yo want to recover the remaining 65% is a good choice. I consider is a good trade.

Andras Bakonyi
2 years ago

Date of experience: June 24, 2022

athanassios.kapetanis
2 years ago

Even if the COVID impacted the timings and things lasted longer, the ClaimCompass did their job in a reliable way. Thank you

Trevor
2 years ago

Excellent service i will use claim compass again if i am delayed . Recommended without a doubt.. Many thanks

Yordanova Marina
2 years ago

Claim Compass’ team in Bulgaria are perfect. After 5 years of waiting they did the impossible and I received my compensation. Thank you sincerely!

Valeriya Yordanova
2 years ago

Thanks to a lot for the effort you put in to get my compensation. Unfortunately, it seems to me that it took you a long time. My flight was in 2019, and now we are in the middle of 2022. I don’t know what exactly was the problem with my compensation, but just to let you know: the colleague with whom I traveled claimed and received compensation from your company in much shorter time and she forgot about it. According to me 3 years for compensation is not normal. Thank you again and I wish you all the best in the future!

Satisfied_Customer
2 years ago

In spite of a sketchy-looking website which did not look promising at all when I first accessed it, ClaimCompass actually helped me get my compensation. The main reason why I decided to use ClaimCompass’ services is because airline declined my (otherwise absolutely valid) request, characterising it as “invalid due to extraordinary circumstances”. It took nine calendar days from the moment I submitted the claim to ClaimCompass until money was transferred to my bank account. The whole process was smooth, simple and efficient, with every update being clearly communicated. At one point I was a bit concerned about personal data I will have to share with Claim Compass but it ended up being the bare minimum they needed to file the claim with the relevant airline, which in turn made me pretty happy. Thank you ClaimCompass – if it was not for you, I would have gotten a big round “potato” from the airline. : )

Nikola Kolev
2 years ago

The process if filling a claim was easy and straight forward, additional work from my side (ex. giving additional info) was minimal and the result was more than satisfying.

Yamir
2 years ago

Todo el proceso muy bien. Muchas gracias

Tim Maloshtan
2 years ago

My connection flight left early without me, and I could only reach my destination the next day. Claim Compass helped me to get compensated. The communication was a bit slow toward the end of the case. Other than that, Claim Compass was helpful.

Belito Xavier
2 years ago

Tbh never expected this to work, just did it because i was mad at the airline(cof cof TAP) and now im receiving the email to get my money back. It takes time but its hella worthy it. Thank You

subramanyam guru
2 years ago

Date of experience: May 29, 2022

Arkbom Hailu
2 years ago

It was worthwhile to apply to ClaimCompass’s service. The finest feeling I have is not just having money, but also having my right.

Rebeca Eriksen
2 years ago

Date of experience: May 13, 2022

edvinas zabulenas
2 years ago

Date of experience: May 13, 2022

M. Duizendstra
2 years ago

Date of experience: May 13, 2022

Dom
2 years ago

Was pleased to get money back for flights that were cancelled (and then the alternative was delayed…) Even got compensation for a baby (whose didn’t have a seat). Not sure how this compares to other services (or doing it myself), perhaps could have got more elsewhere, but it was pretty low hassle, and getting the cost of the flights back was more than enough to make this a satisfying experience.

James Christie
2 years ago

Submitting a claim via ClaimCompass was a very easy and pleasant experience. Communication throughout the entire process was straightforward, prompt and informative. We’ve all experienced challenges when traveling and when you do, I would vehemently recommend anyone to use ClaimCompass. No longer do I have to endure dreadfully long wait times on the phone with airlines, instead ClaimCompass is there to do the work for you. To be honest, I was able to submit my claim to ClaimCompass from my phone after waiting hours at the airport to finally find out all flights were cancelled for that day. I was able to easily submit my claim and all relevant information before I even left the airport.

Tomas Stening
2 years ago

Yes i received it. What i would like to know how you decided the amount that i received. I could get €250, and received €160.

Andreea Barbulescu
2 years ago

Fast, amiable and professional!

Ana Marija Koloper
2 years ago

Instead of 600 euros ypu will receive aroun

Richmond Segbefia
2 years ago

At first, I thought it wasn’t real but I decided to get it a try. All I did was to fill up the form and leave the rest for them to take care of. Lo and behold, I got my compensation as promised and right on time. I highly recommend this service.

jorg beckers
2 years ago

Nice and easy way to claim your compensation. All good.

Anna Bergonzini
2 years ago

ClaimCompass has conducted my claim in a very professional way, keeping me posted throughout the entire process, difficiulties and delays due to unwillingness of the ailine company to provide a refund. Eventually, I have gotten a refund… and more than expected!!! Very much recommended!

Dana
2 years ago

It took several months to get a reimbursement, but I got about $200 back in the end. Communication was great with the Claim Compass team. I will certainly use them again!

Wayne Perrang
2 years ago

Date of experience: April 27, 2022

Daria Stefanova
2 years ago

Many thanks for the recovered claim! You are true professionals!

Adnan Rıza
2 years ago

Excellent service, I received my compensation back from the stubborn Ryanair after 3 years. Their fee schedule should have been clearer.

David
2 years ago

Extra ! C’est la seconde fois que je fais appel à Claimcompass pour des vols retardés. Et je tiens tout simplement à vous remercier ! En tant que particulier, on ne connaît pas toutes les démarches/combines pour se faire indemniser et on finit généralement par laisser tomber, avec vous on ne s’occupe de rien et on a plus qu’à attendre, généralement rapide en plus ( délai de 1 mois ).. encore un grand merci ! Je recommande vivement vos prestations.

ilja burcevs
2 years ago

out of 400 eur compensation, claimcompass took 240 as a comission. 3 months waiting time. Avoid at all costs

Sandra Perez
2 years ago

I am very satisfied with ClaimCompass services. Very easy to file my claim, they took care of everything.

Lisa Lopez
2 years ago

Efficient and quick. No need to worry about anything – the service is really worth it!

Tayeb Bennegueouch
2 years ago

Date of experience: April 22, 2022

Sr
2 years ago

Experience was good but the cost was too high. They charged almost 40% of the compensation money. The charge could have been lesser

Anonymous
2 years ago

Company was able to successfully obtain compensation for a delayed flight from several years ago and addressed queries I had.

Dahir Yusuf
2 years ago

Yes, I received my compensation through ClaimCompass. They are really very experienced and solved my case perfectly! Thanks again.

Ross Pringle
2 years ago

Excellent service. The airline denied my claim until I got claim compass on the case

Adela Jileckova
2 years ago

UNFAIR COMMERCIAL PRACTICES – when I wanted to claim the compensation by the airline, the ClaimCompass link appeard as I would have to use it. It simply looked as there is no other way. To my big shock, the ClaimCompass is taking 35% comission! Sorry but this is simply stealing money from people, it is scandalous to be allowed having business like this.

Patricia Fernandez
2 years ago

Great job at processing my claim, and the process was flexible enough that I could upload and find the right materials needed on my own time. Once the claim was granted I received my compensation promptly, and the cut that they take out is less than other leading claim-processing services.

Jim
2 years ago

Date of experience: April 03, 2022

Karen
2 years ago

Amazing prompt and informative service. Would use them again for sure.

Dusica Max
2 years ago

It took only 20 days from filing my complaint to money on my account. Time invested by me-5 minutes. Thanks!

Megan Lehe
2 years ago

Top notch service! Lilly was really helpful and always responded if we had questions. Thank you for your great help!

Oprea Catalin
2 years ago

Almost perfect. I started the claim for 2 persons and ended up with only one claim. The second one was “missed” so I had to start over again.

Joe Ndana
2 years ago

very easy and effective process. Thank you so much

Audrey Hanin
2 years ago

Je me inscrite sans trop de conviction pour être honnête , et finalement je n’ai pas été déçu du tout ! Vraiment très contente. Tout a été pris en charge , je n’ai eu qu’à fournir les documents. Cela a pris un mois , et j’ai eu le remboursement un jour après. Le top !

Andy B
2 years ago

Super easy. Thanks!

David
2 years ago

Very happy to have received compensation.

Bilel Trabelsi
2 years ago

I had a flight delayed 3 hours. Upon my return, I submitted my request to ClaimCompass. It took 3 months to receive my compensation but they did all the legal work. I highly recommend.

Lee Walton
2 years ago

Flight was cancelled, airline refused to pay out so went through yourselfs and ended up with a nice compensation claim. Was well informed of any developments during this process and the airline did pay out. Thank you

Juan Vivanco
2 years ago

Got my compensation! Great service

Thomas Van Weyenbergh
2 years ago

After 4 years they managed to secure the compensation from Iberia. Thanks!! Good customer service!

Natia Kapanadze
2 years ago

Date of experience: March 10, 2022

Adil Khan
2 years ago

Date of experience: March 10, 2022

Marina Chaleva
2 years ago

Excellent service! So quick and easy, that I was amazed – both the automated electronic filing and chatbot and the personal e-mail support and understanding of my particular case development and situation. I recommend the service and thank for the very professional and prompt attitude and client service!

Ricardo
2 years ago

Wow very nice to recive the payment, thanks.

Sabina Buzdugan
2 years ago

Very helpfully for me, they did a great job.

hajimalang hippargi
2 years ago

Date of experience: March 05, 2022

Stéphanie Cong
2 years ago

Painless experience with ClaimCompass ! Their team help me to claim a compensation, I just had to provide them some info and documents. In my opinion, it’s worth paying their fees for the peace of mind.

Izaro
2 years ago

So easy I can’t believe it even, I thought my claim was gone as the airline hasn’t even replied to my emails, but then I received yours and I couldn’t even believe it. I received the money in one day.

Joseph C
2 years ago

The airline had already given me a voucher on the same day and a full refund 5 days later. This company only filed a claim afterwards but tried to claim that they did the work and are charging me fees even though they did not get any additional compensation for my cancelled flight. I will never use this service again.

Jeena Earthiva
2 years ago

I had a brilliant experience. I had just sent all the relevant documents online and Claim Compass secured the compensation for me. I would definitely recommend to others.

kelly brenda
2 years ago

Lily was really so helpful. She kept me on the loop at every step. Top service i must say

Емил Чолаков
2 years ago

Everything was ok. It took more than I expected but in the end my compensation is received and the job is done. Thank you for your service!

Giulio Aceto
2 years ago

I took a long time to receive the compensation (3 years). That’s the only reason why I don’t give 5 stars. But the money arrived and it was a good amount. I am glad I did this, it was simple and not too demanding.

Stefan Csoregi
2 years ago

It took more than two years to solve my case, during this period, I was periodically informed about the status, some documents were requested to be renewed also, which I did when requested. At the end I got a 400Eur refund from which ClaimCompass took 100Eur, which I think is more than acceptable, considering the long period it took to settle this case.

Kyle Edwards
2 years ago

Amazing. I didn’t believe this was legit. They got me 1200 euro. Definitely will remember and recommend.

Slavi Mitov
2 years ago

Благодаря Ви за положените усилия. Страхотни сте!

Paduraru Dragos
2 years ago

Date of experience: February 16, 2022

Tayo Ogbe
2 years ago

I am very pleased with Claimcompass from beginning to end of my claim. No stress at all. Everything was done nice and easy. I will definitely recommend them to friends and family. My claim came when I actually needed it most so am super excited. Thank you so much. Vincent Robins

Adrus
2 years ago

Service impeccable, après 1 an d’attente j’ai eu l’heureuse surprise de recevoir mon indemnité. Je n’ai eu aucune action à faire, claimcompass c’est occupé de tout. Sans leur service, je n’aurai jamais eu gain de cause.

Karmen Escobar
2 years ago

Ha sido la primera vez que he usado está compañía que me recomendó un amigo. Estoy muy contenta! Me han depositado en cuenta la devolución de mi ticket de avión por un retraso. Es verdad q la comisión es alta. Pero sin ellos no hubiese tenido nada. La recomiendo

Daniil Gurgurov
2 years ago

Thanks! Super friendly and helpful people

Javier Diez
2 years ago

No es un proceso rapido pero si muy efectivo, funciona perfectamente muchisimas gracias

Bill
2 years ago

I was Leary at first but I can’t complain. My money was retrieved in a expeditiously and deposited into my checking account as promised. Good job!

Daniela Ivanova-Uzunoff
2 years ago

Very helpful staff, clear procedure, professionally communicated all the time, kept transparent. I strongly recommend it!

Zorana Erakovic
2 years ago

Very smooth, stress-free, and at the end very effective service! After my airline company refused to give any reimbursement for the canceled flight and chaos they caused, I did not expect to get anything. However, ClaimCompass proved to me I was wrong. They were constantly updating me on the progress and in the end, I received the fantastic news that my air ticket was refunded!!! 🙂

Vladislav
2 years ago

Very fast and efficient service.

costel ranga
2 years ago

Si recibí mi compensación… Todo perfecto Gracias ClaimCompass

Richard Azoulay
2 years ago

Merci pour travail efficace. Il est évident que vous ferais de la publicité si j’en ai l’occasion.

danfranko nacinovic
2 years ago

Everthing went smoothly ! I got my funds ! Higly Recomended !

Mr M Dima
2 years ago

I just received the money after 4 years. I just totally forgot about this claim and received the email and told me the airline offered compensation. Everyone who have problems should use this company. Very happy with them.

Evanthi
2 years ago

They were all really helpful and manage to receive my compensation from the airline even if the airline at first place was rejecting my claim. I wouldn’t be able to get my money if it wasn’t ClaimCompass! For sure will use their services again! Many thanks

Mariya Gekov
2 years ago

After unpleasant disruption to my travel arrangements by Air Serbia, a fellow traveler from the same flight suggested that I contact Claim compass and file for compensation. From the moment I signed up to the very last step of the way , Claim compass kept in touch with me, and Kelly me informed about the progress of my Claim. My flight was delayed over 3 hours without out any explanation. Food vouchers never provided despite the flight being rescheduled for the next day. The only thing that I had to do, is to provide Claim compass with my flight info. They followed up, and I was FULLY compensated for my travel. Highly recommend Claim compass for your traveling troubles assistance

Jaroslav Liker
2 years ago

Everything went smoothly and we got our compensation in 2 months…

Clara Pinti
2 years ago

El proceso tardo un año y medio pero finalmente salió a mi favor. En el medio una pandemia mundial. Muy buen servicio. Cumplieron con lo pactado.

jean-emile BROSSARD
2 years ago

Très heureux d’avoir travaillé avec claim compass Le succès au rdv avec un remboursement d’indemnités sur un retard de vol Merci de votre aide efficace Cordialement Moni Brossard

Tiberiu
2 years ago

I’m happy that after a long period I received the compensation for my flight. I have one more case in process with Blueair via your company. The reasen that made me to offer 4 stars it that I felt the need to receive status updates in this long period.

Yianna Andreou
2 years ago

I had a flight disruption 3 yrs ago and I claimed compensation through ClaimCompass. I had professional service and today received my money claimed! Trust them they are professionals I

Polina
2 years ago

Date of experience: January 29, 2022

Andrew Winter
2 years ago

ClaimCompass is a no-brainer for anyone who travels a lot and hates dealing with airlines to receive compensation for itinerary disruptions.

Anya Silagadze
2 years ago

Blueair was refusing to pay and insisted that we have been informed that flight was changed on 1 day earlier. Whereas we found out about it only 1 week before ourselves. This company went via the court and in 2 years won our case! Thank you for not giving up!

Emil Tsanov
2 years ago

It was a pleasure to work with you. Quick responses to my questions. Some emails were lost, but in the end, everything was fine. Keep up the good work.

Usman
2 years ago

I had wonderful experience. Claimcompass really did a great job to solve my issue.

Sathishkumar
2 years ago

I submitted my documents, The entire process taken care by claim compass. Today i got my 450 EUROs refund from Airlines. Thank you so much claim compass team.

Angela Creasy
2 years ago

A very easy process with a truly helpful team. They walked us through all the steps and then did all the work. A few weeks later, we were told about our compensation. Amazing.

Ara Jafarzadeh
2 years ago

One of the BEST services I have ever got. They really know their stuff and do their best to cash your compensation, even when every other company said I am not entitled to it.

Vie
2 years ago

Dopo aver provato sia in autonomia che con altre società a recuperare il mio credito senza risultato ero molto titubante anche riguardo Claim Compass… E invece, hanno vinto dove tutti gli altri hanno fallito! La fee ovviamente non è bassa ma ritengo che sia giusto così dato il servizio più che eccellente che offrono, in poco più di 3 mesi hanno recuperato il mio credito con una compagnia mezza sconosciuta e non proprio onesta.

Jelena Rudinski
2 years ago

I have received compensation, it was very quickly! Thank you very much

Bijo Varghese
2 years ago

It took a while to get the compensation, but i got it in the end. It was a smooth process with all touch points digital.

Wilson Abei
2 years ago

Worked like magic!!! i had already given up hope after 3 months… just for me to get an email that funds have been wired to my account….Great Service!!!!

Krasi Petrov
2 years ago

It was very easy and clear procedure for me. I recommend ClaimCompass to everyone in case they will ask for compensation. Thank you!

Secareanu Florin
2 years ago

I fill the form and I send them what they ask and after 2o days I receive the money in my account

Eric Schaechter
2 years ago

I have used claim compass twice and can recommend them as quick, easy to use and efficient. However, Claim Compass takes a very hefty 40% of the compensation one is entitled to. Since they also took away the burden of fighting for this compensation on my own, I am happy with the outcome. Still, if I should find a company that will give me the same service for a smaller piece of the pie, I will not hesitate to go with them

Rade
2 years ago

Super, they did everything.

Dorcas
2 years ago

the service of compassion spoke very well with me, they help me to get that money , thank you.

victor
2 years ago

Date of experience: January 13, 2022

Chris Cole
2 years ago

Works just as advertised, worth every penny.

Bozhidarka Yordanova
2 years ago

Прекрасен екип, лесен и ясен достъп, чудесна комуникация! Получих обезщетението без усилие. Благодаря!!!

Antonio Luis Dias de Figueired
2 years ago

J’avais déjà perdu espoir, mais ClaimCompass s’est battu jusqu’au bout. Cela valait la peine d’attendre tout ce temps. Si vous avez un problème avec une compagnie aérienne, n’hésitez pas à demander de l’aide à ClaimCompass, vous serez entre de bonnes mains. Merci beaucoup ClaimCompass.

Rebecca R
2 years ago

Our flight was canceled Oct 31. The next week I submitted to ClaimCompass, and had money in the bank on Dec 30! I couldn’t believe the whole procedure took less than 8 weeks, with about 5 minutes of my time invested. ClaimCompass did the rest and I sent their link to other passengers we met during our very long delay.

Naseer
2 years ago

This company is so unprofessional, I have handed over my damaged luggage claim to them. Initially, they were responsive, after some time, they stopped responding to me. I have contacted the airline and they confirmed to me that they have been in contact with claimcompass but claimcompass refused to accept it. It means, in my opinion, they might get paid from the airline but never inform the client, otherwise, why would they stop responding to the client.

Zornitsa Stoyanova
2 years ago

Благодаря за помощта и за коректното обслужване

Александър Александров
2 years ago

Изключително съм доволен – това е третият път, в който получавам обезщетение , при това в немалък размер 🙂 . Благодаря !

Moath Alzubidi
2 years ago

It was great experience and I got my rights within less than a 3 month.

Khalid Saif
2 years ago

The process was smooth and went very nice, thank you so much

Andrey Fedorov
2 years ago

Ждал долго, но оно того стоило, задержка рейса была на 24 часа, 2 человека, по итогу вернули 300 евро за двоих человек, это достаточно большая сумма. Спасибо компании за опыт и поддержку

JEAN Olivier
2 years ago

Apres une demande faite en 2019, une procuration signée pour demander le remboursement, aucune nouvelle en 2021. Je dois relancer. Il m’est communiqué que le retard du vol Eva Airlines était en fait “excusable” à cause d’une navigation modifiée (survol du Pakistan). On m’informe que j’ai de la chance que rien ne me soit facturé, en quelque sorte…. …en quelque sorte, j’ai signé une procuration , et rien ne me garanti que ClaimCompass n’a pas encaissé quoi que ce soit. J’ai juste une feuille de route de navigation comme justificatif. Temps perdu….je déconseille.

GraceFlow I
2 years ago

Fast and super service! Successful claim of 250€ !!!

Ina Vladimirovs
2 years ago

Полета ми закъсня с 3 часа. Благодаря на Claim Compas за това,че задвижи процедурата по моето обезпечение и успя да постигне споразумение с авиокомпанията.Сърдечно Ви благодаря

Cátia Perdigão
2 years ago

Recebi compensação. Top

Alex
2 years ago

Fast and efficient. Noteworthy that air help rejected my claim and you got the cash.

Azita
2 years ago

My first experience was my best experience. They were the most professional and fastest company that could take my compensation. I ‘m so happy to choose them and recommend to everyone who need to take their compensation from any airlines.

Tomas Struk
2 years ago

Excellent job, great communication. Totally worth it

Eva Dourampei
2 years ago

Date of experience: December 06, 2021

Thomas BELBENOIT
2 years ago

Merci à l’équipe ClaimCompass. La commission payée n’est pas négligeable mais le résultat est au rendez-vous.

Ani Tkachova
2 years ago

Very nice work, quick service.

HAMZA JARI
2 years ago

What a lack of customer support! Very bad customer experience. Not even able to get your money while using simple forms on the company website. Disappointing!

KAAINJO J.
3 years ago

My flight was delayed from 8:40 pm to 2 am. I filled my claim through claimCompass and got my compensation after their long legal battle with the airline! It is actually the second time claimCompass secured such compensation for me. I am grateful to the team.

Sten Ekholm
3 years ago

Concerning the money refund I am very pleased with the amount although it took a long time before the airline company finally agreed to pay out.

Krystyn Elek
3 years ago

Service got me a travel voucher. The only problem was: They initiated a claim automatically for which I already had a $156 travel credit. They succeeded in getting me a $200 travel credit, and charged me their $70 success fee. So, I effectively lost $26 by their automatic intervention.

Roger Bowman
3 years ago

I like this service and recommend it to my friends.

Adrian Stir
3 years ago

Am avut un zobor întârzâiat 7 ore de la Qatar Airways pe relația Istambul – Doha. Am apelat la Claimcompass, am completat datele zborului întârzâiat și după câteva luni am primit o compensație de 390 de euro, direct în cont. Sunt foarte mulțumit de modul de colaborare cu Claimcompass și o să mai apelez la ei și în viitor, dacă o să fie cazul.

Rakesh Biyani
3 years ago

Thank you for following up with Airline. Took almost 14 months for the compensation, but would not have had been possible without your effort.

Alis Aksel
3 years ago

Très bien merci

Цветелин Василев
3 years ago

Отлична услуга като цяло – бърз и лесен процес! Благодаря Ви за помощта, ClaimCompass! Препоръчвам!

Markus Allard
3 years ago

Great service! Easy to use and a simple portal. Would use again!

Luana Pagumgue
3 years ago

Eu tive um voo cancelado pela companhia poucos dias antes da minha viagem. No momento como não queríamos perder a viagem compramos outro voo noutra companhia aérea onde tivemos que ir 2 dias antes do previsto (gastos extra com hotel, mais novo voo e outras despesas adicionais) . Quando contactei diretamente a companhia Vueling, nada foi feito e disseram que não teríamos direito a nada. Vi então um anúncio da ClaimCompass a explicar tudo detalhadamente como funcionava o serviço de “intermediários” para entrarem com pedido de indemnização e eu confiei, demorou um pouco (acredito que pelo pandemia) e hoje consegui a minha indemnização. Obrigada

Yana Stancheva
3 years ago

Бърз и лесен процес, добра комуникация, отлична услуга като цяло! Благодаря Ви отново, ClaimCompass! Страхотни сте!

Ami K.
3 years ago

Great service, very efficient and responsive support team!

Mincho Petkov
3 years ago

I am grateful to the entire team of ClaimCompass.eu for helping me to get compensation for my delayed flight with Wizz Air, August, this year 2021. The waiting period in my case was two months. In my opinion, it is important to look after your rights and I trust ClaimCompass.eu.

Katinka Bronswijk
3 years ago

Did a claim 1.5 yrs ago for a delayed flight; was ultimately rejected by another company because “it was too long ago” (took them 1.5 years to figure stuff out). Then went to ClaimCompass and got my money back within 2 months! Amazing! Thank you so much!

penko chomukliev
3 years ago

It take a time but they really help me to make a claim

Gergana Popgavrilova
3 years ago

Date of experience: October 19, 2021

Marta Lagoueyte
3 years ago

With very little effort, I have received a compensation I was not counting on

Veselina
3 years ago

You provide me an excellent service and great support! Thank you very much! Please, keep doing your job on the same way!

Lynne D
3 years ago

Yes they take a %, but frankly they did all the work. I just had to submit documentation, so I consider it ‘free money’. Lily was very responsive in updating me and answering my questions. All in all it took about a month

Owen Vinson
3 years ago

I’m very satisfied with their service. Simply enter your flight details and ClaimCompass will take care of the rest.

Irena Georgieva
3 years ago

I recommend them. Correct and reliable company!

Nina V
3 years ago

I’ve been trusting already a few claims to ClaimCompass and every time they manage to save me time and additional efforts. They are a great team of experiened proffessionals who deliver best quality services to their clients. I do recommend them to anybody.

Alex
3 years ago

Its my second time that I use this companies service! The service above than expected! Quick Respond Care and lovely team! I will recommend to my friend and defiantly will use your service again without thinking twice!

Todorka Gavrilova
3 years ago

Date of experience: October 10, 2021

Zizet Mmango
3 years ago

Took more than a month for a simple hotel refund .

Ricardo Peon
3 years ago

Muito bom, mas demorado

Lindsay Jones
3 years ago

They consistently get refunds and credits for me that I would never take the time to pursue myself! Thank you Service!

Paul Dalalau
3 years ago

very professional help ! Fast and efficient !

david sherpa
3 years ago

Date of experience: October 07, 2021

Gergana Nencheva
3 years ago

Благодаря на ClaimCompass, които успешно се пребориха за моето обещетение. На всичко мои приятели съм разказала колко лесно и без усилие от моя страна получих обешетение от закъснял полет. Пожелавам успех на екипа! Благодаря Ви.

Irina
3 years ago

I claimed a flight with a Bulgarian airline and even though it was two years ago still claim went smoothly and the money I received was very decent. I truly doubt that claiming directly to the airline would lead to me receiving a respectful compensation so even more I was amazed with the service by ClaimCompass.

Adrien Tuzi
3 years ago

Apres une demande faite en novembre 2019, en Juin 2021 mon rib est enfin demander et un délais d´un mois m ´est donné.Nous sommes en Octobre apres plusieurs relançes aucunes réponses.

Liliya Йорданова
3 years ago

Wonderful service, very professional attitide and communication throughout the entire process. I highly recommend Claim Compass!

Milena Krasimirova Kichukova-S
3 years ago

Date of experience: October 03, 2021

Gabriel Evtimov
3 years ago

Date of experience: October 01, 2021

Catalin Trita
3 years ago

Their service it’s amazing! After initiating the claim, the process was completed in 3 months. I will recommend ClaimCompass!

Aleksandar Aleksandrov
3 years ago

Great professionalism and quick response. I recommend

MARIA
3 years ago

Outstanding service! Highly recommended! The process took a bit of time, but the end result was satisfactory

Irena Fortunova
3 years ago

Highly recommend the company. My claim was refuse by 10 companies. They were the only ones that managed to do the work and I recieved 300 euro compensation. Thanks to the team of claimcompass.

Zaiton
3 years ago

Thank you Lily Compass and the team, your team have done an amazing job. Finally we received our compensation, worth the waiting. Thank you again❤️

Philippe
3 years ago

Indemnisation rapide. J’ai reçu mon indemnisation moins d’un mois après avoir constitué mon dossier. Merci

Alexandrine JOUAN
3 years ago

Merci à toute l equipe de Claimcompass, nous avons bien reçu notre indemnité. Je recommande fortement ce service. Je n ai absolument rien déboursé. Avec le surbooking cela marche bien. Il faut être patient mais cela vaut le coup. Encore un grand merci Alexandrine JOUAN

Andrey Detochenko
3 years ago

Thank you a lot! I received a compensation from Ukrainian International Airlines (МАУ) thanks to ClaimCompass after 2 years. Usually Ukrainian International Airlines doesn’t provide any compensation, so ClaimCompass definetely knows what to do!

Rebaz Najm
3 years ago

when you got your money the next day in your bank account, just can’t believe it. amazing experience with claim compass. recommend highly

Ruben B
3 years ago

Excellent service, merci énormément pour votre collaboration et aide.

SOMESEKHAR
3 years ago

Date of experience: August 28, 2021

Miki
3 years ago

I paid for the frequent flyer plan which was around $50. Have already received two Southwest vouchers for $150 each. Very happy. Only problem is that they are still working on the hotel app and my hotel bookings are not going in. I sent email asking if I could add manually and was told they are working very hard on getting it updated. Can’t complain too much though!

Nenad Grujovic
3 years ago

The ClaimCompass team represents among the highest levels of customer service I have experienced. A fantastic organisation! Excellent customer support from beginning to end of the process. I would recommend ClaimCompass unreservedly.

Jessica
3 years ago

Lilly and Stilyan were very helpful! Thank you for your fast assistance!

Namita
3 years ago

Excellent Service! Superb happy

Vojcho
3 years ago

Very responsive team. I received the compensation on my bank account after 5 weeks from filling the request, which is pretty decent. However, the fees are not communicated transparently. A fee of 35% is fairly big amount; should be smaller.

Valentin Frant
3 years ago

Doresc sa aduc mulțumiri întregii echipe ClaimCompass pentru implicarea in soluționarea cu brio a cazului meu, cu pași înceți dar sigur au reușit și într-un final am primit recompensa pentru introzierra zborului. Respect din partea mea și va doresc succese in continuare!!!!

Andrey S.
3 years ago

Well, I started from googling claim services. Found this one… Rate was 4.8… But I stopped for a while. I tried to contact AirFrance myself, but they answered that my case wouldn’t be compensated. Then I finished my registration and file with Claimcompass. And, OMG, they could do this. Of cause not for free, but my flight was fully compensated. So, I am more than happy. Perfect service. 100% recommend and will use it next time. It is better to just give my docs to them and let them do the rest than do all this (including worries) myself. So, the formula is: file -> forget -> feel happy with the answer -> click once to get the compensation.

Serafim Carmen
3 years ago

My claim was submitted on December 2019. I received the compensation on 06 August 2021. It was worth to wait. Thank you ClaimCompass team!

Stella
3 years ago

Great assistance and very quick reaction! I received my compensation in a very short term!

Bogdan Tinteanu
3 years ago

The issue with the aerian company was solved by ClaimCompass in record time (~2 weeks). I received the maximum amount of compensation.

safwan ilyas
3 years ago

Don’t bother with this company as they take high fees and your left with nothing

matt cole
3 years ago

Was very easy to deal with this case as I basically didn’t have to do anything, everything was taken care of for me and I received the compensation they promised

Zsozso
3 years ago

Very bad experience. I waiting for .y money 2 years ago.3 month’s ago asked my bank details for the payment, but still nothing Absolutely useless company.No answers 2 month’s ago.

Zuzana Horníková
3 years ago

I was very happy with the services apart from one thing. It was not clear at all that you will have to pay them (or that part of your compensations will be theirs).

Tsoots Matt
3 years ago

Super easy! Everything went smooth and fast! Would reccomment 5/5

BoNo
3 years ago

Bulgaria Air MAD-SOF flight delay 3-4 hours. Very helpful staff with the claim. Although with some wrong documents sent by junior staff, everything was solved by the seniors. Compensation received in less then 4 months even the company refused payment initially. I found out about the company by the MyRewards agreement. Absolutely recommended – everything was done electronically (e-mail) and hassle-free.

Vaijanath Mokashi
3 years ago

Amazing service. Thanks

Angelique D.
3 years ago

Problème de vol en février 2020 (retard) j’ai contacté ClaimCompass qui ont pris mon dossier en main, malgré la situation actuelle ils ont toujours suivi de près mon dossier et envoie des mails avec une réponse très rapide ! 1an et 4mois je viens de recevoir mon indemnités, certes il faut être patient mais sans eux nous n’auront rien eu !! Encore merci de votre travail !

Krassimir Koukourin
3 years ago

Кое ни хареса в обслужването на ClaimCompass? На мен и съпругата ми ни хареса бързата реакция на фирмата и това, че без никакви усилия от наша страна имаме положителен резултат – платено обещетение от авиокомпанията. Кое не ми хареса? Останахме с едно изключително неприятно чуство, че сме подведени. В първите два имейла, които получихме от фирмата, беше упомената цена на услугата 25% от полагащото се обещетение. Без да се задълбочаваме в условията за ползване на услугата, ние решихме, че тази цена ни удолетворява и се съгласихме фирмата да ни представлява. С голямо учудване след това установихме, че цената на услугата е 35%. Писахме на фирмата, за подвеждащите имейли, при което те просто се извиниха. Да, но не се прави така. Красимир и Диана.

Nathan
3 years ago

Don’t bother wasting your time. Try and claim your self (or find a company in your country of residence). I don’t even know how long its been going on (2 yrs plus) – i was told my claim was successful, after giving passport details and my bank details for payment to be made – And signing papers…..nothing received. I was then told it was with the Spanish court as there were delays for covid. Have now been told no compensation, case closed as its too expensive to go to court ???

Marina
3 years ago

I am very satisfied of communication with Claim Compass support and how my case ended. Highly recommend.

Сара Огнянова
3 years ago

Чух за компанията ви от случаен човек на летището и съм безкрайно доволна,за което!Благодаря ви за професионализма и бързината,с която работихте по моето обещетение!Ще ви препоръчвам с две ръце!!!

Veni Malyakova
3 years ago

I am very happy with the service of ClaimCompass because they walked me through all the steps. The ClaimCompass agents were always very responsive, explaining me the actions they have taken in details and they always kept me updated. My compensation request got resolved very quickly, much more quickly than expected.

Jessica Stewart
3 years ago

Excellent service. They followed our case for 2 years and got us our money. Never would have bothered to follow through if not for them. Highly recommend.

Roman
3 years ago

Great service. Maximum is redeemed to my account from airline for 6 hours delay. I will recommend it to my colleagues.

Shuvadip Das
3 years ago

Thank you claim compass for your support and claiming process. Without any doubt you can go for it. Your money will be safe and they worked hard on your behalf. Keep up the good work.

Les escargot en vradouille
3 years ago

Content de leur service. Sans eux nous aurions jamais pris le temps de faire une réclamation. Certes a la fin il prenne un beau butin mais c’est mérité. Merci

DouDou
3 years ago

Les conditions n’étaient pas optimums, mais Claimcompass a fait le boulot ! Merci à eux.

Ivona Solcic
3 years ago

Very reliable, fast and great service! Will make sure to recommend them to all my friends.

Maria Drozdova
3 years ago

Received my part of compensation very fast after applying. The flight was years ago so I didn’t really believe to get anything, but all worked and I got the money. Wow! Great job, thanks!

Alex
3 years ago

I couldn’t come to an agreement with the airline company about the delayed flight so I reached out to Claim Compass and in a matter of weeks everything was settled and I got my refund.

Ezra Karunia Murijanto
3 years ago

The perfect thing to do when you are stuck waiting at the airport. Instead of thinking hard what to do while waiting for the flight, I find it a relief to just take pictures of all the documents needed to make the claim. CC has been very professional thus far as well. I’m satisfied

Kieran McAndrew
3 years ago

This was a very complicated case that took years to get sorted normally I would of done it myself but claim compass really helped me out to sort it

Bogdan Sokolowski
3 years ago

Professional and honest service to my full satisfaction. Even it took over one year (COVID!!), finally my claim/compensation has been successfully received.

Daniel
3 years ago

Gracias por su gestión. Gracias por su paciencia. Gracias por ayudarme a lograr que este problema haya podido ser solucionado. Altamente recomendable!!!!!!

Aleksandar Davidov
3 years ago

These guys are absolute professionals. They resolved our claim very, very fast and today we received the money. Thanks once again, and good luck. Recommend Claim Compass.

Eilon Yahalom
3 years ago

Awesome communication, got the job done!

Ema
3 years ago

Dear ClaimCompass Team Thank you for your help! I have received the compensation, when I expected less. You made a wonderful job ! You made me feel good, not only because I got money back, but because I felt justice was done. All the best !

Rafaela Aprahamyan
3 years ago

Great and incredibly fast service. Very easy to navigate through the compensation form. Thank you guys 🙂

Liridon Ahmeti
3 years ago

Date of experience: June 24, 2021

Sasa
3 years ago

ClamCompass team was very efficient. I got my compensation in very short time, and with minimal effort on my end. Overall, very pleasant experience!

Julie
3 years ago

L´equipe est très réactive et très professionnelle. Je suis satisfaite de mon expérience. Bien que les délais aient été longs j’ai été informée à chaque moment de la procédure ce qui m’a réellement mis en confiance ! Je recommande !

Paul Lungu
3 years ago

Great experience thru the process. I would recommend Claim Compass to everyone.

Ints Vovers
3 years ago

Very satisfied, Claimcompass took care of everything and processing of the claim and transfer of compensation took faster than expected.

angie
3 years ago

Une equipe qui fait tout pour avoir gain de cause aussi vite que possible. 100% satisfaite

Teodora Virovska
3 years ago

Благодаря на екипа на Claim Compass, че успяха да договорят обезщетение, за което бях изгубила надежда с давност от 2019 година. Бърза реакция и в превода на сумата. Препоръчвам на всички около мен!

Yasmine Schrey
3 years ago

Consistent and polite communication across a long time period concerning delayed flight compensation. They were patient and professional and I am impressed that they managed to get a result. Thank you very much for your work.

Devin Wiesner
3 years ago

My experience was great with Claim Compass. I worked with Lilly who did a wonderful job ensuring she explained everything clearly and helped me with any questions I had. Overall great experience even though the claim took a year and a half to get through.

Nhân Nguyễn
3 years ago

I was received my compensation! Thanks for your help!

Luis Monge
3 years ago

It was great experience, the airline delayed the payment but claimcompass did a great job to do the claim, after almost 6 months I have received my compensation

Anita Sokolowa
3 years ago

The airline company refused an out-of-court settlement and the agency took legal actions. It took a long time, but with a happy ending.

Marios
3 years ago

I arrived to my country the next day with 24 hours delay due to the delay of the first aircraft. ClaimCompass helped me a lot to get my compensation

Gema Carrion
3 years ago

Muchas gracias por todo!!! Aunque ha sido un proceso largo, no lo habríamos logrado sin vosotros.

Baka
3 years ago

Very helpful easy to deal with. Thank you.

Rosely Chamma
3 years ago

I had an awful situation last year when I arrived at the Lufthansa’s flight with the destination was Frankfurt, because all passengers were waiting inside the plane for almost three hours when finally, we received a message that the fly was cancelled due something were broken. This three hours with no food was very uncomfortable and annoying. The passengers had to took out their luggages, entered into a bus and waited stund up to check in at a very distant hotel, where they served cold sandwiches and juice. In the day after, once again we carried our luggages, did check-in once again for another fly. That’s caused a lot of troubles, because I lost the transfer at Stockholm, where was my final destination and an important business appointment. I claimed to the flight company without return, so I report everything to this office and I finally received a satisfactory money compensation. I’m very glad!

Adam Chaffey
3 years ago

Great service. Even with global air travel challenges during the pandemic year, claimcompass staff kept on until rightful compensation was received. Highly recommend this group.

Amira nada
3 years ago

ClaimCompass helped me gain my claim against the flight company after a delay of 24h of my flight. I am really thankfull.

Shaun
3 years ago

After Ryanair refused to pay EU261 compensation and would also no longer respond to me I was left with no choice but to seek assistance with my claim. I used ClaimCompass, the process was easy, gave them all the details they required and then just had to wait while they persued my claim. Ryanair then paid the compensation in full

Tsang Given
3 years ago

sucess!!!! ok

David L
3 years ago

The claimcompass team was very helpful. They answered fast, was very friendly and I would use their service again without any hesitation. Thanks guys

natou
3 years ago

Je recommande vivement Claimcompass. J’ai bénéficié d’un suivi régulier de mon dossier par leurs agents. J’ai obtenu mon indemnité !!!!

Tomas Tran
3 years ago

Great experience. Had a flight cancelation from eurowings. Tried to claim myself but eurowings keep saying it was due to bad weather. Was not true as it was sunny day and no other airlines had a cancelation. I didnt wanted to give up and tried Claim Compas. They keep me always up to date and now I get the money. Very satisfied! Thank U.

a ghal
3 years ago

Tres bonne réactivité du personnel, je vais réutiliser ce site chaque fois qu’une campagnie aerienne ne respecte ses engagements.

Eugene Tsypkin
3 years ago

Great experience, received my compensation in two weeks time

חנה לביא
3 years ago

Owr flight to Barcelona was canceled and we stayed in Athens one more night. With your aide we we succeeded to get our compensation. Thank you Lavi Hana

Josip Blazevic
3 years ago

Everything in good order, comp. rcvd

Molnár Viktor
3 years ago

Great service!!!! Thank You

Radostin
3 years ago

I was very pleased with the help from the team.

Rafal Arel
3 years ago

Very fast and well-done job! Thanks a lot! Superb service!

Peng Xue
3 years ago

They are very effective and professional.

mohammed el amin kouache
3 years ago

Thank you so much for you’re help, you’re doing amazing job.

Alecsandra Si
3 years ago

Компенсацию получили, чему честно говоря были очень удивлены, потому что прошёл почти год и надежда была уже утеряна. Спасибо Вам что боритесь за права своих клиентов до конца!

Bruno Oliveira
3 years ago

Excelent work. Congratulations!

Gbenga Okelola
3 years ago

Trustworthy and good team work with easy system. Keeping client informed.

Jan
3 years ago

After my flight was cancelled and the airlines customer center did not reply to my complaint, I thought my money was lost, especially with all the “Corona chaos” in the airline industry right now. However, thanks to ClaimCompass I got a generous refund. The process was very simple and efficient, after I filled out a simple form, they took care of everything and updated my regularly through email on the status of my complaint. Overall, I financially even benefited from my cancelled flight.

Mila
3 years ago

I am wholeheartedly recommending this service. Accurate, quick and quality based! I got my compensation much earlier than planned.

Polina Kostova
3 years ago

I can recommend ClaimCompass services for any issues you might have related to your flight. They are super nice, real professionals, and have very good customer service. I had my claim resolved and a refund back from my delayed flight even a year later.

Mihaela Mihaleva
3 years ago

Achieved success and paid compensation with minimal effort by the user!

violeta mitsova
3 years ago

ClaimCompass did the impossible to get my compensation from probably the worst airline in the world. After 2 years of back and forth between myself and the airline since 2018 (yes, I did try it myself with emails, calls, an official EU complaints body and all as I was so determined to punish the airline for making my trip with a 2 year old a real horror!), I assigned the case to CliamCompass and after another year of hustling and with persistence they managed to get the compensation for me and my child today 🙂 Well worth the wait and a really great customer service support along the way. Highly recommended and thanks again

Salman Khan
3 years ago

claimcompass really makes impossible into possible. Even though Airline was not cooperating but they really made it possible. I got my full refund as they promised.

Abbie LeWarn
3 years ago

Took a little while cause of COVID but claim compass was able to get me back a lot of money for a horrific flight I took! I was a little nervous at first to submit this paper work and stuff but it was definitely worth it. Thank you claim compass!

Barb Allm
3 years ago

Am not sure this works as have not received any acknowledgement.

Todor
3 years ago

I get less than 50 percent from thw promised money.

Айсяр Мустафова
3 years ago

Date of experience: April 27, 2021

Stefanos
3 years ago

The process was long due to covid19 but the wait was worth it! Thank you again Lilly!!

Plam Dimova
3 years ago

Екип от професионалисти. Усърдни и последователни.

Slavuta Zak
3 years ago

Happy that already twice I’ve received reimbursement with help of Claim Compass! I can advise this service.

Ivan J.
3 years ago

I’ve registered on ClaimCompass platform actually expecting nothing and just thought that I’ve got nothing to lose if I try. It took some time (well thanks to the Covid19 crisis mostly), but couple of days ago I’ve received a very pleasant email that my claim has been successful. 5 out of 5 stars, and one extra for the communication (Thank you Lilly for keeping me informed about my case).

Gonzalo Mendoza
3 years ago

Gracias por conseguir la compensación! Tardó muchísimo pero seguro por demora de la aerolínea. La comunicación y presencia de Claim Compass siempre estuvo presente y eso es valorable!

Nasko Jordanov
3 years ago

My flight got delayed. Claim Compass helped me get my claim from the airlines. Hustle free. I just had to file my claim through the CC website and patiently wait until CC went through all the steps (including legal actions) to get my money. Thank you Claim Compass for your very professional job. Appreciate it.

jaime sanchis
3 years ago

Una empresa de transporte aéreo cancelo el vuelo de Sevilla a Santiago de Compostela, una vez que estábamos arriba del avión, (aparentemente por un problema gremial con la tripulación), y me ofrecía realizar el retorno vía Dublín, pero haciendo noche en Dublin, y llegando a destino casi dos días posteriores. Como me negue a esto, me dijeron que podía hacer el trayecto que fuera más conveniente para mi que ellos lo rembolsarían. Por lo que cogi un tren desde Sevilla a Madrid, y un autobús de Madrid a Santiago. Una vez que realice los trámites con la aerolínea para que me rembolsaran el dinero, dijeron que no lo iban a hacer, que sólo rembolsarían el billete aéreo que no fue utilizado. Por eso hice el reclamo del mismo por esta compañía.-

Kole S
3 years ago

Thanks a lot, it took some time it was worth it.

Filipe R C Mendes
3 years ago

Surpresa completa! Quando pensava que tinham desistido e o assunto estria encerrado, eis que recebo um email, com a informação, que chegaram a entendimento com a companhia! e, o mais surpreendente, 1 ano e mio depois…. Não posso deixar de manifestar o meu agrado!!

anabaas
3 years ago

The process was very long but the wait was worth it!

Morgan Elliott
3 years ago

Claimed for a delayed flight just on the chance that it would be successful, it took over a year and I had almost forgotten about it but today I received an email saying my claim had been successful – just put the claim through, if it doesn’t work it doesn’t work, no harm in trying!

Camille Robino
3 years ago

Après presque 3 ans à attendre, Claim Compass à réussi à débloquer le remboursement de mes billets d’avion ! Quelle bonne surprise en recevant le mail de confirmation de compensation !

Yash
3 years ago

Great service. If it wasn’t for claim compass I wouldn’t have been able to manoevre my compensation with the airline. It took more than a year to get the compensation but claim compass was very professional and helpful during the entirety of the process.

Druvis Atars
3 years ago

Date of experience: March 28, 2021

Ivo Stoychev
3 years ago

Honestly,claimcompass is probably the best thing that can happen to someone who had trouble with flight disruption.At first i was sceptical about filing a claim but as time went by everyone in the team was super helpful and trustworthy.In the end i successfully recieved my compensation and i strongly recommended using their services Ivo

Inna Erotskaia
3 years ago

Great service ! Thank you

Benjamin Kaiser
3 years ago

They helped me very efficiently ! I was really glad to see the positive result. It took a little bit of time (especially with the covid situation) but I finally got compensated. Also they reacted faster that other companies that had hire fees

Sigrid
3 years ago

Claimcompass did a great job getting us reimbursed for delayed and missed flights. Due to Covid, the process took some time, but once they informed me that we will recieve compensation, we had the amount in our account within 24 hours. Thank you again for a job well done!

Marina
3 years ago

Claim Compass helped me receive my compensation from one European airline that I wasn’t even hoping to get. The process took around a year but we got there! Thank you Claim Compass. I travel a lot for work (well, used to) and will keep you on ‘speed dial’

Kurt
3 years ago

Great service! I was a bit apprehensive in trying the service. However the great communication between client is assuring that your claim is being professionally handled. Thank you so much

Mohamed Bah
3 years ago

Date of experience: March 19, 2021

Steve C
3 years ago

My claim was a long running claim, probably due to covid 19 and claiming for 2 people. But in the end I received the full amount I was due for myself and my son. Staff very helpful and will respond to your email within a couple of days.

sebastian
3 years ago

In general, I find the service very good. The only thing I would improve upon is to avoid long periods without any update, even if there is no real progress to comment (due to the complaints depending on the airlines as well), if too much time passes without any update, it seems as if you wouldn’t care that much. However, this does not mean a lot of emails every week, just try to find the right balance.

Soti Lazarov
3 years ago

Благодаря за оказаната помощ. В един момент си помислих, че не сте сериозни и съм си изгубил времето. За щастие не се оказах прав и обещетението е преведено по моята сметка. БЛАГОДАРЯ ВИ! На вас може да се разчита!

Rumi
3 years ago

When i submitted my case , my partner applied to another company and heard nothing back from them. ClaimCompass took the case to court and won, i finally got the compensation. The whole process took 14 months so don’t expect to get it super fast. Thank you for never backing down.

Paul and Mindy Bockewitz
3 years ago

Excellent communication and response times. Received some compensation that they actually had to take the airline to court over….and we won!

Virginie
3 years ago

I was a bit skeptical, as my claims had been rejected a few times by the airline company when I introduced them myself through the website. But, thanks to Claimcompass services, I finally got my money back. It takes time, but it is working! Thanks again for your help.

alwin shajan
3 years ago

Its been almost a year .. but still i didnt thought Claim compass could make it.. it became late because of the airlines… they didn’t gave any reply to them and claim compass team took the matter to the court .. and finally they gave my compensation.. Im so happy about their work .. i hope this feedback helps someone.. ( it took time i know that .. i think its because of airlines..)

Surya Garikipati
3 years ago

The overall timeline isn’t something they can control but they sure do get the job done. Took us 1.5 years to get the refund due to delays from the airline plus potential COVID-forced delays.

Allan Weetgy Joassin
3 years ago

Très bonne expérience avec l’équipe qui a été à mon écoute pendant tout le procès !

Alytė Laurutėnienė
3 years ago

Hello, I want to thank you for your honest work. It was a pleasure to contact you. My girlfriend didn’t believe I could get compensation, and I believed and got compensation. Thank you very much. I want to continue to work like this. Many people are not even aware that such compensation is available. Good luck to you.

Consumer
3 years ago

Merci à vous pour votre aide. Grâce à vous, j ‘ai pu être indemnisée pour le retard de mon vol. Malgré la crise sanitaire, vous n’avez jamais laissé tomber. Encore merci

MAX
3 years ago

Excellent service, Everything is online. Great service! I recommend!

M. Nova
3 years ago

They really do their job excellent! I’m very happy with the service. Thank you!

Ivan Sivkov
3 years ago

I’m a very frequent and experienced flier and I had the chance to evaluate claimcompass against other similar companies. In this particular case I had a cancelled flight whereby the airline was extremely non-collaborative – the airline has been notorious for sabotaging / ignoring all sorts of attempts and inquiries that pertain to enforcement of EU regulation 261/2004. Before I came across claimcompass I had other cases with that same airline which were handled by competitors of claimcompass – these companies simply gave up after a while putting up with the airline. My experience with claimcompass on the other hand was a different story – their turnarounds were very fast and they were very persistent. They went the extra mile and eventually closed my case with success – I’ve just received my compensation! I highly recommend the company.

Marie
3 years ago

I am glad I got in touch with ClaimCompass for my claim. They have relentlessly followed up on my claim even when I delayed providing some required documents. They kept me updated throughout the process.

Alex
3 years ago

Good job! So far, I have had two claims. The first was an easy one, the second went to court and took over an year. Both successfull. Total sum of 760 euro paid back to me. I can only recommend ClaimCompass’s service

Saurabh Malhotra
3 years ago

Was good unfortunately COVID delayed it however Claim Compass kept the ownership.

Laura Urbonaite
3 years ago

Perfect yob very good peoples work in this company

Greta Mak
3 years ago

The process was long, but finally, they did their job flawlessly and got the compensation!

Rimantas Šeinauskas
3 years ago

Everything went smoothly. Just need to patient

Mindaugas Mikutavičius
3 years ago

Nice personal of yours, kind and fast response

Iván Salgado López
3 years ago

Tuve que hacer lo mínimo y conseguí el 75% del dinero que me correspondía. Se lo recomiendo a todo el mundo.

Veronika Jankoska
3 years ago

I got my money back! I didn’t even know it is possible to be so easy. ClaimCompass did everything, I just sent them the emails with the reservations and printed and signed the documents they needed to represent me. There was a bit of wait but it happened! Thank you ClaimCompass for opening my eyes about my rights as a customer.

Pavelas
3 years ago

Общение было приятным и главное результативным, рекомендую.

M'ric Mld
3 years ago

Date of experience: February 10, 2021

Jeff
3 years ago

My girlfriend and I each got back €450 from a delayed flight – Lisbon to Dakar. It took about a year of waiting, but it worked! and we hardly did anything other than submit an email or two. If you’re not in a rush, I’d recommend this service 100%.

chehchy
3 years ago

Въпреки голямото забавяне, получих обезщетението си! С достатъчно търпение ще получите парите които ви се полагат.

Consumer
3 years ago

Thanks everyone is

Jady Nekena Ramanandray
3 years ago

They were really professional, I highly recommend people to claim their rights through them! We received our compensation despite the pandemic we all face right now.

Abbosbek Yulchiev
3 years ago

Very hard working staff and pro at their field.

Take Cristi
3 years ago

Well done to the team, they won what they promised. Excellent Communication with Mihaela. Thank you !

Pilar Guyot
3 years ago

Great team. Great service. Thanks a lot!

sanja karl
3 years ago

Even it took a long time to ‘reach the goal’ (it was expected in whole this covid life) I am very thankful to your profesional team. Best regards

Caroline Nerbas
3 years ago

Great service from ClaimCompass. Had to provide all the information needed and after about a year between first contact and receiving the compensation. All worth as the team was always helpful and answered all the inquires promptly. Strongly recommended!

Тодор Вълканов
3 years ago

Date of experience: February 01, 2021

Hamza SEBNET
3 years ago

Malgré que le processus a pris du temps, j’ai récupéré mon indemnité. Je les recommande

Léa Pilo
3 years ago

Tip top. Je me suis fais indemnisée d’un vol datant d’il y a 2 ans qui avait 4 heures de retard. Claicompass est vraiment un organisme investi et très réactif. Je recommande ! 🙂

LC
3 years ago

ClaimCompass really came through. Though it took a long time (not their fault, I know that’s how the legal world works), but they were exceptionally helpful and great communication! Thank you.

Dibya Mukherjee
3 years ago

Me and my wife were made to wait for 5 hours in the Orly airport in Paris by Vueling airlines. I heard about Claimcompass from a friend and decided to write to them. They were kind enough to accept my case and after digitally signing a few documents, took the airlines to court. There were of course a lot of delays (some attributable to the pandemic), but eventually, after almost 8-9 months, I received 375 euros of compensation for 2 people! Literally all I had to do was send 4-5 emails for the whole process. I wish the process to be a bit faster, but I guess this is something that Claimcompass cannot control. I fully endorse Claimcompass to anyone facing a predicament similar to mine.

ANn
3 years ago

They managed to get a high compensation for a flight that was delayed ++

Zdravka Boudinova
3 years ago

After almost 3 years of fighting with the Air China company, ClaimCompass help us successful with our occasion. We’ve received our compensation of almost 450 euro per person and we still can’t believe it! We are very thankful to all team and people who helped us till the end!

Diana Henriquez
3 years ago

En septembre 2019 j’ai eu un vol Paris-Vénice en retard. J’ai contacté ClaimCompass pour gérer le cas et en janvier 2021 j’ai reçu l’indemnité pour 3 personnes!! C’est vraiment super parce que l’argent tombe bien dans n’importe quel moment. Si on est patient et positif on peut avoir des belles surprises quand on l’attend le moins! Merci beaucoup ClaimCompass!!

Kinan Leslie Nangblo
3 years ago

Bonsoir à tous, j’ai bien reçu mon indemnisation, ça a pris du temps mais au final ça a été, l’équipe a toujours été disponible pour toutes mes questions et préoccupations. Merci à vous je suis très satisfaite.

Peggy
3 years ago

Claim Compass est une agence tres serieuse qui assure le suivi de bout en bout du dossier de leur client. La relation clientele est rapide et continue. Notre dossier etait tres complexe avec une compagnie aerienne tres recalcitrante a l indemnisation . Le dossier a ete pousse jusqu au pays d origine de la compagnie et suivi par Claim Compass. Aujourd hui apres deux ans de procedure , nous venons d obtenir la plus grande compensation possible dans ce type dossier . Un grand merci a l equipe. Nous reviendrions vers vous avec confiance si nous avions a gerer des problemes similaires dans l avenir . Bonne continuation a toute l equipe

IGNACIO POLLICE
3 years ago

Excellent Service, thank you!!!

Felix Martinsson
3 years ago

Great communication, and they did what they promised to do!

Cathy
3 years ago

took 3 years but you got the money for me and my friend. thanks for everything Lillian

heidy moncada
3 years ago

Très efficace. Je pensais qu’en période de pandémie, les compagnies aériennes ne réagissaient pas et finalement cela s’est prononcé en notre faveur. Je vous remercie

Danny
3 years ago

Very happy to have received payment for a successful claim processed by claim compass one out of two flights submitted for consideration during same trip. Process was lengthy and time consuming with all of the information requested having to be resubmitted over multiple years. After being told over a year ago that the first claim was rejected we assumed the second would also be fruitless however after taking the case to court we were informed that a settlement had been received with claimcompass taking a 25% commission but in the end they worked hard to eventually get us a payment over 2 years after starting the process. A lot of email exchanges and submissions of information made the process tedious but in the end we`re happy and surprised that they eventually came through after we had all but given up on the process with funds transferred directly into our back account which made us a little uneasy to divulge our banking information through the net. So far our account has remained intact and we thank claimcompass for their persistance.

W. Hiscock
3 years ago

Our flight in August 2019 from Florence to Seville was delayed leaving and we missed our connection in Barcelona. My travel party are North Americans who were unaware of EU compensation. While the airline readily provided us food vouchers and hotel stay there was no mention of our rights. Later heard about our rights and my research led me to Claim Compass. Our file ended in court and was delayed due to the Spanish courts reduced services due to COVID. ClaimsCompass kept us well informed throughout and it took just one day from time notified of success until the money was transferred to my bank account. Very thankful.

Asdis Viðarsdottir
3 years ago

Im really happy with this company, they got compensation for me and my family !! I recommend them 100%

Ashok
3 years ago

Great company and team. We had a overnight delay at Heathrow airport while we are on the way to Phoenix. I reached out to airlines and they have denied my case and later I approached Claimcompass and they worked on behalf of me and get the compensation from the airlines. I worked with Lilly and she took care of my case from start to end.

Anaid
3 years ago

Very satisfied with the services provided, I received compensation for a delayed flight. Professionalism and trust.

Vera Yankova
3 years ago

We were happy with the service that we got from ClaimCompass as well as the refund that we received for our cancled flight.

Vidishaa Prakaash
3 years ago

Pretty great. I was able to get compensation for both my delayed flights and I’m waiting on a third one. Will definitely recommend!

taylor thomas
3 years ago

It took about a year and a half to get compensation through ClaimCompass but I ended up receiving $545 for my delayed flight!!!

MD
3 years ago

I was pleasantly surprised with their service. They charged 30% and saved me all the work and trouble. If you know how to do it yourself you might save the fee. But I would rather have 70% and do none of the work than 100% and do all of the work. The communication was good and the payment was quick. No complaints.

Sehi
3 years ago

Merci Claimcombas, grâce à vous, j’ai eu 600 euros de dédommagement. Merci très bon suivi et accompagnement, vous êtes super.

Mina R
3 years ago

I waited 1.5 years to get the compensation but it was completely worth it!! I’m so grateful that claimcompass were able to make up most of my refund for the horrible flight experience (48 hour travel time for a 4 hour trip) Since it took so long I was a bit afraid they forgot about it but was happy to see they didn’t and it was probably the flight company delaying the process (I tried sending them several emails first and they didn’t reply once..)

Sonia Rogacheva
3 years ago

Thank you for the support provided to obtain the compensation from TK.

Franklind Jesku
3 years ago

It’s the second time I got satisfied by Claim Compass service! Great team

Anna
3 years ago

It took a little while for our case to clear but we received considerably more compensation than if we’d filed on our own. Lilly provided excellent customer service throughout all stages of the process. I’d highly recommend!

ALMA HEL
3 years ago

Date of experience: January 13, 2021

Enerjeta Aliaj
3 years ago

Amazing company and really to help. Thank you so much

Patrycja Włodarek
3 years ago

Really friendly service. Company handled the case very fast. There was absolutely no issues. Great communication from day 1 🙂

IIshidaa Rafaa
3 years ago

Tive um atraso de voo de Roma ao Brasil. Contatei a claimcompass e sempre fui mto bem atendida, ágil, e rápido. Confesso que não acreditava muito que ia dar certo, mas fui surpreendida pela resposta positiva a indenização! Mto obrigada a equipe!

Mr Lee
3 years ago

It took a while to get compensation but in the end I received more than I expected.

Horatiu Groza
3 years ago

We were 6 guys in the same flight. The other 5 applyed for the compensation with AirClaim and they received not olny a bigger compensation but also much faster, over a year earlier than the compensation obtained by ClaimCompass.

Marc Brebber
3 years ago

It was a long process due to the airline, the team at Claimcompass was persistent and I got my claim in the end.

Istvan
3 years ago

Seriozitate, comunicare eficienta, experiența buna

Tom A
3 years ago

I googled around and read many reviews before I chose ClaimCompass. They may not be the cheapest, but they’re also not expensive for what they really do; the reviews were good, especially about how successful they are in getting the claim paid. Registration was easy and the customer-care follow-up was good; concise and friendly. Initially, the airline rejected the claim, so it had to go court; again, the court-papers process was easy and they won. Pay-out registration was also straight forward (despite a hitch on the web-page). It took 15 months, from start to finish, but that’s not ClaimCompass’s fault and in the end, their persistence meant that I got my money.

Stefan Milanov
3 years ago

Excellent!Very happy with the service provided by ClaimCompass

Andrei
3 years ago

Service was easy to manage. I only fille the form and all the rest did Claim Compass team. It took a few weeks to confirm that i will get compensation. Money was on my account already next day after confirmation.

Ionut
3 years ago

Perfect, 100% trust!

Ivaylo Ignatov
3 years ago

Compensation received with little hassle.

Venelin Petkov
3 years ago

Great service! My case was very difficult but Claim Compass managed to win it after three years of fighting with the airline company. Thank you very much.

Hristo
3 years ago

Exelente . Recomendado. Gracias!!!

Danciu Cristian
3 years ago

After 6 months, I will receive my short claim in 10 business days from now, but what i don t understand it s that i have to send half of them to you, you should have take it all and thats it ‍♂️

Rajendra Singh Rathore
3 years ago

I get my compensation after a year very slow

Ana Maria
3 years ago

I’m the kind of person who doesn’t give up but the airline just said I couldn’t have anything when I complained so I went to Claim Compass. They ignored their claim as well so they were taken to court, then Covid happened and after one year I received my compensation! They take a share only if you win and they completely deserve it!

Kamen Hristov
3 years ago

Well I got my compensation. Job well done ClaimCompass.

Gonzalo Rodriguez
3 years ago

Clear communication on how the claim is going and how to proceed with next steps. So far I’ve presented to claims: one successful and one rejected. The information and reasons provided by ClaimCompass were very clear. Strongly recommend using their service.

Aleksandra R
3 years ago

The best service ,very professional! I was using several times , high recommend .

ROSITSA DYANKOVA
3 years ago

I am really amazed by the excellent work they have done after almost 1 year and a half they managed to win the case against the company I was travelling with. My flight arrived with almost 4 hours delay. ClaimCompass already won my trust the first time i had a similar problem. Such a great experience! Thank you so much!

customer
3 years ago

Fairly good, i understand legal procedures takes a bit longer,but you kept updating me with every engagement regarding the application and I think it’s excellent, thank you for your service.

Ulisses Frare
3 years ago

Muito útil o serviço. A equipe é muito atenciosa e nos informa de todos os estados do processo. De fato o meu processo demorou em ser resolvido, mas por conta da justiça, fui muito Bem assessorado, recomendo muito!

Ivaylo Ivanov
3 years ago

Wonderful attitude and high professionalism. They deserve to be trusted.

Tomi Pesjak
3 years ago

The company really organized everything and we got compensation as expected. Good job done.

The-Teodora Ivova
3 years ago

За втори път ползвам услугите на Claim Compass и съм очарована от професионалното им отношение, пунктуалността и разбирането. Два успешни иска, сами по себе си говорят за качеството на тяхната работа. Благодаря отново!

Радослав Ценин
3 years ago

Благодаря ви ClaimCompass! Отлична услуга, лесна комуникация и всичко е прозрачно! Препоръчвам на всеки, който е имал проблеми по полет и не знае, къде да потърси помощ.

Brian
3 years ago

It is a long journey to make it settled, thanks a lot for the continuous working to acheive it.

Kenza Khamlichi
3 years ago

Bonjour, j’ai été agréablement surprise par vos efforts et suivi de mon dossier. et j’ai pris la peine aussi de vous recommander à tous mes contacts. Merci infiniment

Александр Крайний
3 years ago

Спасибо специалистам Вашей компании, временами закрадывались мысли, что все мол бесполезно какие могут быть компенсации еще и COVID-19. Приятно удивлен) буду рекомендовать и рекомендую. Спасибо всем за работу, как говориться по мужски сказал и сделал!!!

Zine
3 years ago

Took time but i got my compensation. Great service

Jules Letreguilly
3 years ago

Mon dossier a été bien géré. J’ai eu à faire très peu d’actions de mon côté. Et j’ai eu la bonne surprise de découvrir l’indemnité deux ans plus tard !

Невяна Коруджиева
3 years ago

ClaimCompass did a wonderful job! Thank you!

Anna
3 years ago

Claimcompass got the highest compensation possible for me. Totally recommend working with them 🙂

Kiran Kajal
3 years ago

What a surprise!! Just when I thought I lost $600, Lilly from ClaimCompass came through with the refund! So thankful! Happy Holidays!

Dalbagh Multani
3 years ago

Good work all team claim compass and little slow work but it’s OK. I am faithful claim compass team gives me good compensation. Thank you. Dalbagh Multani.

Tran Ngoc
3 years ago

Date of experience: December 12, 2020

Teodora Ivanova
3 years ago

Very correct company. I have not used the services of such a company so far and I was a little skeptical. But I was very pleasantly surprised when I received a message that would receive the compensation. I recommend it.

Anita
3 years ago

After my repeated requests to the airline company for compensation of a heavily delayed flight, I turned to ClaimCompass for help. Communication was very clear and polite, I was always answered if I had questions, in short: they did an amazing job in taking my case to court and they managed to get the compensation to which I was entitled in the beginning. Juridical processes take very long, also in this case (about 1 year), one just has to be patience. I believe that the speed of juridical processes is beyond ClaimCompass power. I therefore think that ClaimCompass did a wonderful job and I would defitnitely recommend to contact them if you have a severely delayed flight with an airline company that refuses to give you your compensation.

Bom Khatri
3 years ago

Date of experience: December 08, 2020

Jukka
3 years ago

Hi, I must say I am really happy how this whole process went! It took a long time, more than a year, but it was also partly my fault. I know this was a difficult thing, but I just got my compensation. I got many messages from you so I knew what is happening and that you didn’t forget me. I will definitely use your help in the future too if I have problems with my flights! Thank you again Lilly and your team! Merry Christmas! Best Regards, Jukka Nieminen

Tzvetanka Mitrova
3 years ago

Отлично свършена работа с чудесен краен резултат. Професионално отношение и непрекъснат ъпдейт за развитието на случая.

Steve Lambourne
3 years ago

Iberia are notorious for attempting to dodge payment of compensation for late flights, so I needed to hand the whole thing to a 3rd-party to progress. ClaimCompass kept plugging away and eventually forced them to pay up! It took about 2 years but they got there in the end. Communication was good and the process was painless. I will use them again if I have another compensation claim.

Rad P
3 years ago

It actually works. It’s not fast, you have to submit a lot of documents but one you’ve submitted them you just wait. Occasionally they ask for further documents but overall it did not feel like a hassle. Most importantly it’s not something I could have done by myself so I’m thankful that solutions like that exist.

Boyan C. Petkov
3 years ago

They are the true example of perseverance and dedication!

Martin Sirakov
3 years ago

ClaimCompass were easy to work with. Very responsive and quick to obtain compensation from one of the most difficult and non-responsive airlines (in my opinion). Would highly recommend them and would definitely use them in the future.

Kjda
3 years ago

satisfaction even though it took 8-10 months overall, mostly because of flying company and maybe covid. the communication was good and they did accomplish what i asked for. Overall good experience. Hopefully, i will not need them anymore but in case i do I’ll be back! thanks

Levie S. Escaño, Jr.
3 years ago

I requested for cash refund for my canceled flight in CEBU PACIFIC. They instructed me of the procedure, I complied all the necessary steps, yet they kept me running around in circles. I don’t think they are sincere the way they serve their clients. I am looking forward that CLAIM COMPASS can help me regarding this matter.

Paulína Mísařová
3 years ago

I expected the process to take long, nevertheless the girls from ClaimCompass were updating me regularly. I have always received a response to my email within 2 days. Thank you!

Olsi
3 years ago

Took over 2 years but ClaimCompass did it. It was a complicated case as I did not have the Boarding Pass. After going to Court we won the case and €250 from Vueling airline

Aline
3 years ago

Date of experience: November 30, 2020

Kirsten
3 years ago

Took a LONG time as they had to take it to court but I got my compensation minus a €49 charge. I’d had a 4.5 hour delay and had to pay for an airport hotel and new train ticket home but the airline (Vueling) had refused to acknowledge my claim so outside help was the only way to go. Communication was good the whole way through.

Scott
4 years ago

After a long delay in a multi-stop trip I was entitled to €600 compensation. I was a member of the airline alliance and tried to claim directly through multiple channels (directly with the booking airline, with the operating airline, and contacting the alliance) but was rejected by all. I filed with ClaimCompass a year after the flight, and one year later I received my compensation! I never had to do any other work than filing the claim and ClaimCompass took care of everything else. Receiving the funds was incredibly fast and easy from ClaimCompass and I’ve never have got anything without them, so their fee was well worth it!

S.Panja
4 years ago

Hello everybody, I received my compensation for my delayed flight from ClaimCompass. So please contact them if your EU flight gets delayed in future.

Prateek Bhasin
4 years ago

It took really long to have my claim compensated near about 8 months. Also at the time of sign-up I was under the impression that the commission fee is 25% which seems to have increased to 35%

Iryna
4 years ago

The claim for done and the compensation had quickly arrived after successful job ! I really recommend !thank you

Gary Sears
4 years ago

SAS scheduled flight departure 10:15am, actually departed 11:45PM. Original flight was NOT cancelled, but the departure time kept being moved later all day. No one at SAS counter could say why, only that flight would definitely depart. Thirteen and a half hour delay without explanation by SAS. Filed claim to SAS for delayed flight compensation, which was denied without comment. Saw good reviews for Claim Compass and gave them a try. Excellent communication by Claim Compass throughout the entire year-and-a-half process, and SUCCESS at the end! Received the max compensation entitled (less commission). Thank you Claim Compass!

Marianne
4 years ago

I had given up hope. Veuling had flat out refused a compensation not even bothering to give a reason. I then turned to trustpilot and although I had to wait 1.5 years, I GOT IT! Minus the fees. I am very happy!

Andrei Matveiakin
4 years ago

Overall experience was good and I did get my compensation (thanks!), but I wish I could have more information in the process. The proceedings took so long that at some point I thought ClaimCompass simply forgot about me. It would be nice if I could open the website and see a brief status description: what is the current step, how long it is expected to take, what are the next steps, etc.

Pratidhwani Biswal
4 years ago

I would like to thank ClaimCompass for their help in getting the compensation for my flight disruption. Initially I thought its just some fake site, but when I received the compensation in my bank account I was really surprised. I highly recommend using ClaimCompass to get your compensations for the flight disruptions.

Yvette Torres
4 years ago

Honestly I was very hesitant to submit a claim through ClaimCompass. It seemed too good to be true. However, they worked hard on getting us compensation for a super delated flight. I thought we were not going to receive anything since this happened over a year ago and then the pandemic came, but I am so happy with what we received. Do not think twice! They are a very trust worthy team! Thank you!

Charlie
4 years ago

Absolutely fabulous service, I have received my compensation via claim compass while other instances were not able to find a consensus with the airline. I am truly impressed.

Untanu
4 years ago

Date of experience: November 20, 2020

Anna P.
4 years ago

It was Vueling company (Barcelona-Mallorca flight). We bought our tickets 3 months before departure. One or two days before departuring date, when we had decided to check-in via web-site of Vueling we found that our flight was replaced without any notification or suggestion to us of alternative options, our new time of departing was more than 2 hours later than planned time. They just cancelled our flight and “transfered” us to another one! We did not receive any preliminary e-mail or SMS from the airline. In addition, the flight, which was “given” to us instead of ours, was delayed by 2.5 hours. As a result, the difference in the arrival time for our scheduled flight was 4.5 hours! I wrote a letter for compensation directly to Vueling company, they refused it. Then I tried 2 other companies to get help from them and they also refused it. Only Claim Compass has got money from Vueling! It took about 1.5 years all the process with Claim Compass (they was needed to use the help of additional legal team) but the result is good – I have received money (250 euros per person minus compensation for the Claim Compass)! It is our common victory! Thank you Claim Compass!

NENAD JANKOVIC
4 years ago

Perfect and really kind connection with claimcompas personnel. I strongly recommend claimcompas.

Анелия Димитрова
4 years ago

Здравейте, искам да изкажа искрените си благодарности към ClaimCompass за коректното отношение. Те са професионалисти. Обърнах се към тях, във връзка с неприятности при самолетен полет. Защитиха правата ми, за което им благодаря.

Anna Fields
4 years ago

Great clear communicatino to top it off. Highly recommended

Antonio Charrua
4 years ago

Flawless execution of what was committed which reinforces the trust

Rostyslav
4 years ago

They helped me to return the compensation via court. Thanks a lot!

Antonie van Niekrk
4 years ago

Thank you very much. I did almost nothing. Just sent them everything and forgot about it.

amit
4 years ago

very professional! rapidly responding. it was pleasure and efficiant. i was regularly updated during this long but successful process! i recomand to everyone with no doubt!

Elena
4 years ago

It took a year, but eventually claim compass got my compensation back from awful Vueling! They had to take them to court and I think covid delayed the whole process

Metodi Zarchev
4 years ago

Very professional and clear communication through direct emails with the same person from start till end of the claim process. I was made aware the process is likely to take a long time and I after a few months I received an update that the claim has been successful and I received my compensation the very same day! Yes, they charge 30% commission, but I tried submitting a claim myself with the Airline and got nowhere, so definitely worthy!!! Extremely pleased with the service

Audrey
4 years ago

Sa met un du temps à être traité Mais l’indemnité arrive vite une fois la procédure lancer.

jlb
4 years ago

I’m ecstatic to finally get a claim a year and a half after the event of missing our flight. Some of my frustration was constantly providing what seemed to me the same information multiple times. Your communication was good but not great.

Jonathan Dickson
4 years ago

Claims compass got my compensation from Iberia, Spanish airline. It took over a year and a half, but that is due to the painfully slow Spanish legal system. I must say I would not have been able to deal with all the Spanish legal documents and processes myself, so do not begrudge Claims Compass their commission. When I started I thought 25% seemed like a high commission rate, but not so much now having seen what had to be dealt with.

James O'Neil
4 years ago

Tried Claim Compass after being recommended. They did not disappoint. Their website made it effortless to upload documentation, they provided timely updates and at the end of it all they delivered.

Jozef
4 years ago

It took some time but compensation is well received! Thank you!

Radostin Kanev
4 years ago

I got my claim in about 6 months so thank you very much!

Julie Jourdain
4 years ago

good and fast customer service. I had my compensation in 3 weeks. very happy with claim compass. thank you again!

Lubo Donchev
4 years ago

After a long battle with Bulgaria Air (more than one year), ClaimCompass succeeded and we are very happy to receive the compansation. My thoughts were it wont happen, but ClaimCompass didn’t gave up 🙂 I say BIG “Thank you” for the whole team!

vasiliy bakharev
4 years ago

Great service and usability. After 2 years I have received compensation from Air Bulgaria. Thanks ClaimCompass, Lilly and Monika.

Margaret
4 years ago

Hace cuatro años tuve una experiencia muy negativa con Vueling. Llegué a mi destino con 10 horas de atraso y sin mi equipaje. Fue imposible lograr que Vueling me contestara el reclamo. Luego una amiga me recomendó ClaimCompass y me ha parecido excelente el servicio. Se encargan de todo, te envían periódicamente actualizaciones sobre el estado del reclamo y solo cobran cuando han logrado tu compensación. Excelente servicio. Muy agradecida.

Phoebe
4 years ago

I’m very surprises by my experience with ClaimCompass. It took a while to get the compensation, but I didn’t have to worry about anything. I just had to submit the case and ClaimCompass took care of it. It’s easy, convenient and truly a service. Thank you!

kirmally
4 years ago

Super client-oriented. ClaimCompass and their partners network fights for you by all means and even if it takes lots of time, you can be sure that you’re in a good hands! Much kudos to the whole team and everything they’re doing!

Jordan Petrov
4 years ago

My flight was delayed for 5 hours and ClaimCompass helped me successfully get my compensation. Highly recommended.

Ivan
4 years ago

Отправям специални благодарности за перфектно свършената работа!! Сумата е получена по банковата ми сметка. Иван

Kostas
4 years ago

Very positive experience. i managed to get what i wanted with less effort and time. i recommend the Service.

Barry-John Daly
4 years ago

Took 2 years to receive compensation, had to continuously follow up with agent to ensure my case was pursued- spent a lot of time doing this when this is what they are taking their commission for- would not use the same company again.

Boyan
4 years ago

I would like to thank ClaimCompass for everything they did. We have been waiting for a compensation for more than a year, but eventually we have received and all the credit goes to this excellent team of hardworking people. I definitely recommend them. All the best!

Customer
4 years ago

ClaimCompass assisted my in getting a compensation the airline didn’t want to pay.

Kiril Yurukov
4 years ago

Trustworthy and professional! Highly recommend!

Katarina Bogataj
4 years ago

Due to the ClaimCompass’ team persistance, after more than a year, I received my compensation.

Polina Harizanova
4 years ago

Date of experience: October 27, 2020

Emine Değirmenci
4 years ago

I am very satisfied with the ClaimCompass service I received. With minimum effort from my side, they managed to get the refund for the cancelled flight. Highly recommended.

franck thirouard
4 years ago

It took 2 years but I got nearly 200€ back, possibly more than what I paid for the ticket. Once they had my input and consent, ClaimCompass ran with it and did not drop the ball. Good communication throughout and happy end.

Oliver Dominick
4 years ago

Long struggle with our Flight with Air Cairo from Kopenhagen to Egypt. Our flight had 9 hours delay. It took nearly two years to get our reimbursement, but thanks to Claim Compass we got it !

Daniela Melo
4 years ago

I am really happy because the claim was successful, I need to admit that at the beginning I thought it would not work since the first answer I received was negative and actually my claim was rejected, so I needed to make another claim and ask until my request was accepted since they told me that my situation probably would be not accepted as a reason for the compensation, but afterward, I got a really good assessor who was Lilly, she was totally aware of what what was happening and she made everything so much smoother and possible. I also have to say that it took longer than I thought, actually 1 year since I traveled. However, thank you for the consideration and I am happy with the result.

Jelena
4 years ago

Sincerely, I’ve almost forgot about this compensation! I would like to say thanks to the professional people from Claim Compass who did great job so I received this money back. Also, my recommendations to the others who are in doubt whether to apply for compensation through this company.

Ayman R
4 years ago

J’ai juste eu à donner les infos et à patienter. Claimcompass s’est occupé d’absolument tout et m’en ont tenu informé. Seul point négatif le délai, il a fallu 8 mois afin d’avoir la bonne nouvelle, mais j’imagine que c’est en partie les compagnies aériennes qui sont lentes.

Miroslav
4 years ago

The company works very slow but efficiently. It took 2 years. If you need help make sure you keep all documents, tickets etc. because they will want them eventually.

Vladimir
4 years ago

Great support from ClaimCompass. I was skeptical about possible claim but finally it went well.

Conor
4 years ago

Date of experience: October 20, 2020

Marina Iliadi
4 years ago

It’s real!!! They give you money back!!! The communication is fast and reliable… !!! Just go for it !!!!

Нелла Шишкова
4 years ago

Благодаря на ClaimCompass за усърдната работа. Те не се отказаха въпреки трудностите и защитиха правата ми.

Kristiana Hadzhilarska
4 years ago

A very smooth process of compensation.Lilly supported me throughout and gave me updates and details in a timely manner!

Jörg Schneider
4 years ago

Super. Very reliable company which I can highly recommend.

Nicholas Elefante
4 years ago

Great experience using this company to get compensated for a last minute flight cancellation on a flight from Barcelona to the US. Lilly from ClaimCompass and the other associates there were helpful along the way and got me the full amount possible by law. Even during the Covid-19 pandemic, ClaimCompass was helpful, quick to respond, and (presumably) efficient in their advocacy. P.S. DO NOT FLY NORWEGIAN AIRLINES. This is my second terrible experience with them canceling a flight last minute and offering no alternatives nor compensation.

Georgi Nikolof
4 years ago

Even though it took some time, ClaimCompass managed to get me my compensation for a delayed Bulgarian Airs flight successfully!

Aneliya
4 years ago

It took 3 years, because The air company didn’t want to pay. But ClaimCompass succeeded! No we get our compensation and we are extremely happy 🙂

Jade Hartland
4 years ago

Very efficient. Took a while, but during Covid it was expected. Great service.

daniel fontoura
4 years ago

Date of experience: October 17, 2020

Emilia Milusheva
4 years ago

The service is very good! The replies are very quick, to the point, very helpful and informative. The company doesn’t spam you with a million emails, you get a notification any time something new happens with your claim. It saves you time along with a feeling of security that there is a team protecting you and your rights. I would trust them fully again if I ever have troubles in the future. 🙂

Tixhe Ademi
4 years ago

We received our compensation and We are very thankfull! It was quick and accurate

Stefan Angelov
4 years ago

Despite difficult flight company it was done without tedious time waste and paperwork

Simona Simeonova
4 years ago

Thanks for your well done work.My case took a long time to resolve ,but the most inportant is the positive result and we finally received justice ! I will definitely recommend you !

Ellie
4 years ago

The process of getting the compensation wasn’t easy. One had to often send documents, but that’s normal. In the end I received a compensation for having my flight canceled and delayed by ryanair. Thanks a lot to the claim compass team! 🙂

maroun matar
4 years ago

It was a pleasure working with u and thanks a lot . It took time but finally i received my compensation

Borislavka Levova
4 years ago

Добър екип, професионално и качествено свършена работа.

Dmytro Mykhailishen
4 years ago

I got my reimbursement thanks to claimCompass. ClaimCompass filed a lawsuit against the carrier and won the case.

Peter Baulch
4 years ago

Our Qantas flight in Feb 2020 from London to Melbourne via Singapore with change of planes was delayed leaving Heathrow and was too late into Singapore to meet the connecting flight to Melbourne. Qantas provided us with $50 vouchers for dinner that night, plus breakfast and lunch next day before we could take the next available flight to Melbourne. Naturally $50 was never going to cover 3 meals, so on return to Melbourne we claimed reimbursement for additional meal costs and submitted receipts (approx $200). Our Claim was denied by Qantas. We then learned of Claim Compass so we submitted our claim. The process is a bit time consuming, but ultimately our claim was accepted and Qantas paid out the sum specified under EU rules (600 euro per person = approx $960 per person). Claim Compass deducted their well-earned commission and forwarded the balance to us. We received about $1300 through this process which compared with our original claim to Qantas $200 is a fantastic outcome. We would have no hesitation in strongly recommending Claim Compass to all travellers.

Todor Jivkov
4 years ago

After a long wait, I have already received my fair compensation. Thanks to your efforts and hard work this happened.

Islam Abdukhalilov
4 years ago

Although the fee is high, the process went smooth and efficient. Claim was accepted and settled in no time.

Milos Hyravy
4 years ago

For me to finish the claim successfully is to file it to companies like these, sign Power of Attorney, get notified on progress with my legs on the table and as soon as money blink on my account I pay the fee. This is definitívny NOT what these guys are doing! Outside of the fact that I got the compensation after 8 months of struggle with Claim Compass and Turkish Airlines that might or might not be due to current covid situation – I have serious doubts about customer communication capabilities and policies in Claim Compass. My story short: 2020-02: Claimed for the flight with Turkish airlines BUD-IST/IST-CAI and back the same way which was delayed when flying back from Cairo. 2020-03: Decided to go with Claim Compass. Even though I have signed the Power of Attorney – they used my email address for raising a support case with Turkish online support. It literally flooded my mailbox each other day as they tried to appeal on behalf of me instead of appealing directly to airlines as company representing my case. This was not only annoying to forward all their communication back to them with me acting like post man. 2020-06: After numerous unsuccessful attempts to make airlines compensate based on EU regulations with money they finally brought the matter to National Enforcement Body which took another months. After that process was finally successful only after I pushed Claim Compass to provide status on their efforts and what they achieved so far it seemed like somebody awaken and completed the job. Straight after I received compensation check from Turkish Airlines that however could not be paid again due to travelling restrictions in person at airlines desk. To send the money to my account it took another couple of months of communication with Turkish Airlines directly in which process Claim Compass did not participated at all. They just happily sat there waiting until I do their job. 2020-09: Money received after leaving negative feedback on Google Maps !!! to Turkish Airline office I have asked for help with check payment even though they were very helpful – there is no other way to point finger on the airlines not acting properly. 2020-10: To this day it is mystery to me how Claim Compass managed to know when I finally got paid so they can happily ask for their fee. This is not the service you are willing to pay for at all. Not a good job at all and it just seemed like there is plenty of lazy ass employees in Claim Compass not doing what they should do otherwise they would be pretty transparent about what are they doing and what is the status. One could seriously finish a law school during the time of waiting for Claim Compass to do their work. Even the company scheme seems little suspicious but that is another story that somebody else should be looking into.

חלי מנטקה
4 years ago

ClaimCompass you are amazing, thank you very much!! Heli

Georgi Tsoniovski
4 years ago

Thank you for your help! Your work was excellent! It took a bit long but at the end was all fine.

SIMONE DEPALMAS
4 years ago

ottimo servizio. tutto chiaro fin dall ‘inizio,persone molto competenti

Maurice Kelly
4 years ago

It was a good service but does take a lot of time to get your compensation I waited over a year

Tsvetelina Stoykova
4 years ago

The service and the advices they provide are adequate and accurate. The sign of any documents is digitalized and easier. Fast customer service in case if any queries. Good update of the status of the update. Recommended.

Kiz
4 years ago

Helpful staff and very professional service with such an easy experience.

Robin Hardy
4 years ago

We were very pleased with the Claim Compass company’s persistence in gaining our compensation. The whole process took nearly ten months, but Claim Compass, and particularly Lilia, kept us fully informed that our claim was being processed. Their instructions were clear, obtainable, and well communicated if we had any questions.

Ramu Siva
4 years ago

This site is not helping us to raise a complaint against flight cancelled refund in Covid-19

elise
4 years ago

Date of experience: October 03, 2020

MARINA KUDREVATYKH
4 years ago

Sincerely grateful! Great job!

Alex Valentin
4 years ago

The best. Highly recommend 100% trustable.

Panikos Demetriou
4 years ago

Today, the compensation money from the delayed flight we had was credited to my account. The speed of your actions and your consistency in what you promised us is incredible. You did a very good job and it deserves a very big applause and a big thank you.

Solomon Ceesay
4 years ago

Claim Compass is the best i just got my 450 euros after my flight got delayed for like 20 hours!

Steph Rakotondrasoa Hogrel
4 years ago

Excellent service. Très accessibles par mail. Très bonne réactivité de l équipe et bon suivi du dossier. Après 2 ans de démarches auprès d une compagnie aerienne qui ne voulait rien savoir, je viens d obtenir enfin mon indemnisation. Je n’aurais jamais eu gain de cause sans être passée pat ClaimCompass. Merci à eux. Je recommande ce prestataire à tous ceux qui souhaitent voir leurs démarches entendues et abouties.

Preeti Jnu
4 years ago

It was nice experience that due to such thought times, I got compensation with the help of you guys. Kudos

A.C
4 years ago

Just need to be patient if you entitled for the compensation. It took almost a year to complete the process as the airline doesn’t want to pay as principle and also it needs to be done step by step to escalate the case. For me, it was worth to let the team deal with the complication and legal stuff as they knew the best on what they are doing. I did try claiming the compensation myself and it went no where. Paid 25% of compensation is reasonable in my opinion as that is save my time and don’t stress out with whatever the airline will come up with. You just need to sign a piece of paper that allow them to deal with the airline for you and just keep forwarding the email from the airline that sent to you directly to the team. I have received my compensation as agreed within 3 days after the team has confirmed the success of the case. I do recommend you to contact them if you are willing to pay out, I am really happy with my case. Patient is the key as I mentioned before.

ppartsi Partsi
4 years ago

The compensation procedure was great. The customer service continously provided information for every step. I have to say that before ClaimCompass I talked with Turkish Airlines and they offered 16000 miles for compensation which I refused. Then, I also tried another known claim service that does an automatic check if you can get compensation and the result was negative. So, I totally recommend ClaimCompass because they did the job. Don’t let the airlines make your journey miserable and then give you nothing. My only negative comment is that I believe I should get further compensated because the airline didn’t offer hotel or any type of place to sleep even though they made us land at 1:00 AM and the next flight was at 8:00 in the morning. We should have been furher compensated for that. We got 300 Euros for each passenger and ClaimCompass got 100 but they worth it.

S Mrisho
4 years ago

Very quick response. I would recommend anyone in the future to use your service.

Jasmina Milovanovic
4 years ago

Hi, I had flight delayed in December 2019. Someone suggested that I should contact ClaimCompass.eu, so I did it. From there on everything went on smoothly, with some additional information requested. Even do there was pandemic situation around the world, I received the information that my claim went through and I’ve got my compensation straight into my account. So THANK YOU ClaimCompass.eu for it. Special thanks to Lilly, she guided me through process, Jasmina

Ma Ja
4 years ago

I have really received my compensation today as a repercussion of delayed flights. Although I was sceptical at the begining, it was successfully finalised. Thank you so much, I’m super satisfied.

goran latif
4 years ago

Experts on the job knows what they doing. Fast in action , mine done within three months.

Owen Taylor
4 years ago

I kind of got the result that I was looking for but had a few hiccups along the way: – sent me the wrong claim to sign (giving me access to a stranger’s claim). – sent me the right claim but included the wrong surname. – suggested compensation may be significantly more than the final amount. Still, i would use them again.

Hrvoje Bajo
4 years ago

Took 8 months, but everything was Ok

Dov Kaplan
4 years ago

I’m very pleased with ClaimCompass. I was close to giving up when BA rejected my claim. Then I turned to CC and they took care of everything. Be patient, it could take time, but they came through with flying colors. We just received our compensation from BA into our account. Thank you ClaimCompass.

Marthie De Kock
4 years ago

In September 2019 we had to fly from Lamesia Terme in Italy via Rome and Lisbon to Faro Airport in Portugal. It just happened that all our flights got delayed with the result that we only reached Faro after12:00 that night. A friend in Singapore suggested contacting ClaimCompass to claim our money back for the delays. What a surprise when even with COVID 19, ClaimCompass still helped us with a fair sum of money being paid back into our bank accounts!

Mo Til
4 years ago

Efficient, professional. Hassle free and got me a nice check. Love it, now I know I will always keep it near me while I do my travels. Thank u again claimcompass.

Heusamu Haokip
4 years ago

definitely 5 star if it proceed successfully

Valerie Noora
4 years ago

I received my refund for my plane ticket 2 days after my application was review .The Update and feedback on the process of my application was very helpful. l will use ClaimCompass again. Thank you .

Kurt Stein
4 years ago

Fighting back against the airlines just got a whole lot easier. My flight from LAX to London sat on the tarmac for 4 HOURS!! No explanation, no apology, no accountability….. Claim Compass did all the hard work and I recently received payment for my claim straight into my PayPal account… Fight back and get the money you are owed.

Marzaki samia
4 years ago

Merci infiniment pour tout, vous avez été génial. Merci beaucoup. Toujours tenu informé. Je le ferais savoir à tout mon entourage. Encore MERCI.

Michael Hatzigrigoriou
4 years ago

I didn’t expect to get my compensation, especially after having the trip back in November 2019 (trip cancellation was from Verona to Rome). I had completely forgotten about this. Though today, I received the money through bank transfer (1 day after I received the compensation approval email!). Highly recommended, no stress service.

Alan Griffiths
4 years ago

Date of experience: September 17, 2020

Maria Kalojanov
4 years ago

Everything was very ok 🙂 Thank you!!

Milena Dineva
4 years ago

Very satisfied with the service I received.The team is highly competent and reliable.

Dwaipayan Roy
4 years ago

I made a claim through ClaimCompass early this year. Frankly speaking, I forgot about that in the pandemic situation. After around six month, I received the compensation of Euro 225. My travel was from Dusseldorf to New Delhi via Moscow. I was rescheduled to a later flight (8hours deferred) without my consent. Thanks a lot.

Abinet Berhanu
4 years ago

Got the money I was owed with hardly any trouble on my end.

Izabela Pop
4 years ago

Va multumesc pentru ajutorul acordat. Chiar nu ma mai asteptam sa obtin compensatia dupa aproape doi ani de la data zborului. Sunt foarte multumita de colaborarea cu dumneavoastra!

Vladislavt Denevski
4 years ago

Easy and successful! Everything was executed through few emails and few signed documents. Highly recommended!

Abdul-Alim Anibaba
4 years ago

My experience is awesome. I sincerely appreciate your kind assistance. Abdul Alim Anibaba.

Zlatka Gumus
4 years ago

ClaimCompass did a great job. They inform us on every step of the process till the end – the success. Thank you for the support!

Ivailo Andonov
4 years ago

I didn’t know initially that the airline should pay 600EUR and thought it should be only 400EUR. Thanks to the ClaimCompass I’ve got 450EUR

ZZZ ZZZ
4 years ago

I would recommend trying to get compensation on your own before you use ClaimCompass because often you can just ask them for it and they will give it to you. But otherwise, their 35% is a reasonable fee.

Ronald Braden
4 years ago

Claim Compass is a great company and Lilia is amazing at keeping you informed and updated! Keep up the great job!

DIMITRIOS PAPADATOS
4 years ago

Simple steps! Excellent job!

Tijana Pejnovic
4 years ago

ClaimCompas team completely took care of the whole process, while keeping me updated all the time on the progress. Trustworthy, efficient and professional. Thank you!

Alaa Nsier
4 years ago

I asked for claim when my flight was late and they give me back 600€

Eleonora
4 years ago

The team at ClaimCompass did an amazing job with helping me through the process of getting a refund from the airline. They made sure I was kept in the loop for every step/update there was and regardless of how long everything took, they kept on working on my case. I would for sure go to them, should I have any issues with claiming flight refunds in the future. Thanks!

Peter
4 years ago

The people at ClaimCompass promised a positive resolution to my case and delivered on the promise. At no point did I get any impression that they wouldn’t be able to get the correct outcome and they never failed to update me on the progress which made for a great experience because the case itself had to go all the way to court and took a long time to be concluded. I can honestly recommend ClaimCompass and I can say I was not 100% sure it would work before I decided to engage with them but once we got going it quickly appeared to me that I made the right choice, out of so many competitors. In short- me and my family had a rightful claim, as per European directives, against the airline company, we provided the evidence required and from that moment on there has been little to no engagement needed from our side, everything was handled perfectly by ClaimCompass themselves.

Tamta Dokvadze
4 years ago

thank tou very much

Jan Holtman
4 years ago

It took a while to get my claim for the quite delayed flight from Aeroflot, But in the end it worked out. I must say the claim process was fairly painless, I had to submit all the information and that was it One more question to get some more information. Without ClaimCompass I don’t think I would have ever seen any money. Aeroflot was not exactly very cooperative when I approached them myself.

Daniel
4 years ago

This was very good, it takes a while as any other proces like this but they keep you up to date and we got an amazing resolution, I totally recommend claimcompass

Bagryana Koleva
4 years ago

Highly recommend ClaimCompass services! It took some time until you get some news, but all the time was worth it! Very professional and kind service! Thank you!

Jure Zubak
4 years ago

The case was handled nicely, I would only prefer to get updates more often, even if there is no news, just to know that the situation is still under control. Another minus is that 25% fee might be a bit too high, 15-20% would be understandable, but that’s just my opinion.

Ana Boshnyakova
4 years ago

ClaimCompass are the best. It took 3,5 years for us to get our compensation but they managed to arrange it and it was even bigger than expected as they reached an out-of-court agreement with the airline! Thank you so much! I truly recommend their services. You simply should not give up and have patience.

Jad Tom
4 years ago

its not the first time I worked with claim compass. amazing experience, very professional and they get the job done ! highly recommended.

Anna
4 years ago

Date of experience: August 21, 2020

Brian
4 years ago

Had 6 hours wait in Istanbul and ClaimCompass helped me to get 450€ back. Thanks

Fa-mille Pontet
4 years ago

Après un retard de plus 3h sur un vol retour Madrid Lyon le 31.08.19 claimcompass m’a proposé de s’occuper du dossier pr récupérer une indemnité de retard d’à peu près 250e/pers. Franchement je l’ai fait sans trop d’espoir et je remercie ajdhui claim compass le virement vient d’être effectué sur mon compte. Bravo. Certains râlent sur la commission, moi pas : je n’ai pas fait grand chose si ce n’est scanner des docs et envoyer des mails pr récupérer près de 1000e sur un voyage effectué mais avec un retard, donc merci claimcompass.

Maxma
4 years ago

There wes not easy visible the percentage of the company fee. From the reply here, isee its 35% of what you claim, if you claim anything (i personally think its a lot), so they ll strive to get you a compensation, which is good. They managed everything for me and tyey were quick too, so im more happy than sad.

Nick Cloke
4 years ago

I would highly recommend giving ClaimCompass a go. Even though my claim was unsuccessful due to confirmation of extreme weather conditions, it certainly wasn’t for the want of trying, on their behalf, to help me out. And remember, No win, No Fee.! Give them a go…

Dmitriya Yaneva
4 years ago

Dear ClaimCompass, Thank you for your support and hard work! Regards, Dmitriya

Z
4 years ago

Благодаря за издействането на обезщетението! Бих искала да ви попитам някои неща по процеса ви и дам малко обратна връзка. Няколко пъти по време на процеса ми искахте лични данни и банкови детайли и всеки път беше като за пръв път. Това беше съпътствано от технически проблеми – не се виждат вече качените документи и данни от мен в профила, при опит да ви ги предоставя отново нещо не работи, при въпроси какво не е наред различни ваши представители ми казват различно. Развивате страхотна идея и очевидно се справяте, но частта с комуникация с клиентите ви и управление на сенситивните данни определено създава впечатление за ненадеждност. Защо беше необходимо на финала отново да си въвеждам банкова сметка, след като вече веднъж го направих? Преди време ме чакахте няколко месеца за това, твърдейки, че без банковата ми сметка не можете да продължите делото. Което звучи абсурдно и така и не ми дадохте обяснение защо е необходимо на онзи етап. Така и не ми обяснихте как съхранявате и защитавате данните ми, а само че го правите. Накрая процесът пак трябваше да спре докато не ви дам банкова сметка, а и ЕГН неясно защо отново. Защо след като следва да ги имате, няколко пъти качвани в профила ми, или пращани по мейл? Накрая трябваше да ги кача пак, и то през интерфейс, който не работи. От същата страница писах за съпорт на изскочилия web чат. Където вместо да ми отговорят адекватно какъв е техническия проблем, ми отговориха първо да подам иск за обезщетение… Очакването е, че като си създадеш профил на платформата ви, и оттам се качват документи, те ще са там и ще се виждат както от собственика на профила, така и от вас. А не непрекъснато да се води някаква несвързана кореспонденция, да се искат непрекъснато някакви данни, всеки път с различни хора или бот, който никога не е наясно с предисторията, линковете и страниците за подаване на информация да са различни, и въобще по този хаотичен начин да се размятат данни и да се бави процеса. Така се създава усещане за неефективност и ненадеждност, а и вие самите си бавите процеса и възможността по-бързо да получите своята част от комисионната. Желая ви подобрение и успех, но аз навярно следващия път ще пробвам с друг ваш конкурент, може услугата им да е по-добра.

Teddy
4 years ago

Отличен професионализъм и отговорни служители.

Merxhivan
4 years ago

The only remark is that it took three years to get the compensation for the delayed flight that was requested since November 2017. Otherwise the company was quite careful and professional on informing as the money were approved to get the account and the money was sent within the days in accordance with the transfer rules.

Ito Nugroho
4 years ago

I receive the compensation money and it was enough for me and my family, we would like to thank you for your help. I did recommended your service to my friend whom already submit his documents also. PS: I did made first contact from February 2020 and I just follow every instruction given. I almost forget about the complain until the good news coming on late July 2020. So just be patient is the key. Thank you

Iza
4 years ago

I have to say that I was sceptical at first , but even if it took exactly one year (with my father passing since then ..) you have done a great job for me ! Thx

Igar Gubarevich
4 years ago

I claimed compensation for the delayed flight via ClaimCompass after the airline had denied it. I received prompt and courteous service. It took a while but I got my compensation. I’m very happy with using ClaimCompass’ service. Their commission was fully earned.

Irina
4 years ago

It took a very long time to get my compensation near 1 year 2 month. But it was airline problem, they delayed the process. Also would recommend claim compass to send updates more frequent even if nothing is changed. You can tryst the company it does what it sais

Marian Cosma
4 years ago

The whole process took more than one year. All comunication with ClaimCompass was dont thru email. I strongly recommend this team!

Monica
4 years ago

Thank you for working on my behalf to get the compensation from a horrible flying experience. After a series of flight delays ultimately leading to a cancellation right before Christmas, this compensation helps make up for the experience I went through. Thankful I didn’t have to go through the headache of claiming it myself and that companies like you exist!

Shashwath R Rao
4 years ago

After a number of failed attempts with multiple companies, ClaimCompass got our matter settled – Infact loved the entire process followed by ClaimCompass team including the swift responses and the proactive updates Thanks a ton, ClaimCompass team!

Eun-Joo Park
4 years ago

It took more than one year to get the compensation after I filed the claim through the Claim Compass for the canceled flight last summer. Although it took so long, Claim Compass has patiently processed and finally solved the issue. Today, I got my compensation and I am very happy to say Thank you to the Claim Compass! If you are in the middle of the claim process through the Claim Compass, then you will get it done although it might take longer than you expect.

Rohit Bhaskar
4 years ago

I came across this website on internet and saved it for future use. Soon enough, my flight was delayed by 12 hrs, hence I registered my case against the airlines with claim-compass. I must say, I had no problems with filing the complain and attaching the documents. Shortly, I received confirmations of my case being processed. Now, this process took a bit longer for me as I understand COVID-19 complicated the situation a bit. Eventually, I did receive the full compensation what was predicted when I first registered with my complain.

Sam Randall
4 years ago

Got back over 300 quid from a delayed flight from Athens to London Gatwick with ClaimCompass. Took them a while to sort things out, but it was definitely worth it, as there was no out of pocket investment on my end.

Lorina Chawla
4 years ago

Dear Claim Compass Team, I am so happy with your team. I received my money in my account. Thank you so much for your efforts. Excellent Experience. Keep it up.

Petar Nikolov Dodev
4 years ago

Back in late 2017 I spent a night in an airport after a delayed flight. It was uncomfortable and due to my late arrival I missed the official part of my friend’s wedding. It was a Bulgaria Air flight and they are notorious for their sluggish internal processes. ClaimCompass helped me in this regard. They persistently kept Bulgaria Air on their toes and got them to pay the required compensation. During that time they kept my updated with the latest developments on my claim via email. Today I go my compensation. The process could have been faster if I didn’t miss an email from ClaimCompass last year. I would like to thank the entire team for their work. Great job!

Claude Pangou
4 years ago

Merci pour tout Franchement rapidité incroyable

Veselin Penkov
4 years ago

Payment was received minutes after the notification. The complete process was as seamless as possible.

Desislava Mihaylova
4 years ago

Date of experience: August 10, 2020

Boštjan Ravnikar
4 years ago

Date of experience: August 10, 2020

Elina
4 years ago

Easy communication, great service.

Gaston Grenier
4 years ago

Excellent travail de la part de ClaimCompass. Nous sommes très satisfaits de leurs services et nous n’hésiterons pas à les recommander à d’autres personnes. Poursuivez votre excellent travail.

Shortcut Shortcutter
4 years ago

Fantástico! Demorou quase 2 anos, mas recebi a compensação de 400€ onde 25% foi pago á claimcompass por tratar do assunto. Obrigado.

Will Pepperell
4 years ago

I used ClaimCompass on a whim for a flight that was delayed by 24 hours back in 2017 (I had been informed by the airline at the time that there was no grounds for compensation). Filling in the details was quick and easy, and the staff were efficient at letting me know what further information and signatures were needed. I did this a few weeks ago and thought nothing else of it. Today I am receiving my full compensation less the win fee (which is completely reasonable for compensation I had lost all hope of receiving over 3 years ago!). Would recommend filing for compensation even if you believe there’s no chance of winning it. They don’t spam your inbox with any unnecessary mail and only contact you for important matters. First I’d heard from them in weeks was to let me know they’d got the money! Thanks guys, really appreciate your help!

Raluca Alexandru
4 years ago

I had a flight delay and the ones from ClaimCompass helped me receive a part of the money back. They are very professional and handled the situation properly. I am very thankful for their help. I also recommend them for those who had problems with their flights.

Jonna Laurén
4 years ago

Good and helpful service! Perfect, I’d recommend for sure!

Doroteja Emersic
4 years ago

I traveled from Lisbon to Zagreb over Frankfurt. Latest flight was cancelled and I waited for information of new fligt. Because there was no such information I was scared and I bought another card. When I came to Frankfurt I searched the information of recompensation of this flight. They told me I must search it by myself. I found your agency but I didn’t believe you could help me. It took time but now I am satisfied anf grateful. Thank you!

Ahmed Kassem
4 years ago

overall experience was great,, the point is about the time,, for me i waited for 3 years to get compensated,, i know the team was doing all they can do to get my money back and i appreciate it totally i recommend claim compass for anyone who wants to get his money back from any airline because of flight cancellation,etc…

Adelina Chernaeva-Yolova
4 years ago

Bulgaria Air can be a tough company to work with, however ClaimCompass managed to get my compensation for delayed flight even if it took two years to do so. I had already given up, but they didn’t!

Ralph Roden
4 years ago

it took several months, but well worth the wait. the guys at claim compass where also good communicators and always provided an update when ever i requested, on top of their updates. The commission seemed fair/acceptable also. I would happily recommend them, and would use them again if required.

Nikolay Hristov
4 years ago

I think ClaimCompass is a reliable partner. It took around 1 year from beginning till the end of the procedure which happily was in my favor. Thank you!

Elena Nikolaeva
4 years ago

There was a real huge surprise for me – such a professional help in my issue! The team was very friendly, easy to communicate, I also was informed about all the steps they made with my claim. Great service! Thanks a lot!

Nataliya Trufeva
4 years ago

Great service. Thanks ClaimCompass

Customer
4 years ago

I made my claim at claim compass and they filed for it January 4th. Confirmation that my claim was successful came January 31. A couple of emails more came in February to April congratulating me and reminding me to pay the fee of 25% of the amount. The only problem being I had not gotten any money from the travel company. I told them I didn’t get payed and pretty much gave up an forgot about it all. Now, 1st of august, I see to my surprise that the travel company have made a transfer to my account. So they were successful but the communication wasn’t the best. I guess much of their coms are automated.

Peter
4 years ago

It has taken a while to get this claim processed and finalized, with a positive outcome, but I want to say that it was worth the wait! ClaimCompass did an excellent job keeping me informed along the way of what they did to process this. I was a bit skeptical about a successful outcome, but given that I wasn’t going to lose either way, I decided to try! I would definitely recommend this service if you feel an airline owes you compensation for a delayed or cancelled flight based on the European law. The process is very simple, it’s all online and easy to do, you only need a bit of patience as it may take some time. Either way, thank you ClaimCompass!

sindbad123
4 years ago

Very Good… Thanks ClaimCompass…

Wonkyung Lee
4 years ago

Date of experience: July 31, 2020

Miguel Macedo
4 years ago

It took a little over half a year to get the compensation from my cancelled flight but I always got replies from the good people at CC. Just be patient and you’ll be fine.

Steve
4 years ago

I’m amazed this company is still operating. They don’t pay out! I know at least three people that have been duped into claiming for flight delays via these guys and none where ever paid out despite receiving emails from the airline to indicate payment had been agreed and compensation had been paid. My understanding is they replace your bank details with their own so the airline are unaware that compensation is not going to the claimant. I made a claim for two flights and 500 euros was paid nearly 18 months ago. Still have not received a penny. DON’T DO IT!

Paula Santos
4 years ago

I placed a claim on August 7, 2019, for my family of four (4 passengers on same booking). I received compensation for 2 of the 4 but am still waiting on compensation for the other 2! Almost 12 months and our claim is still not settled.

Branko Slivar
4 years ago

The plane was delayed and so I got home 24 hours later. I asked ClaimCompass for help with a claim for reimbursement due to a plane delay. They responded immediately and took my case. The airline initially refused to reimburse the compensation for the delay and the case was referred to the court. CC nevertheless continued the process and succeeded. They were kind and encouraging throughout my collaboration with them. They were also in constant contact with me and kept me informed. Congratulations! I recommend them.

Alyssa
4 years ago

Seamless experience, and very user friendly. Hate that our flight was delayed but Lilly and Claim Compass were both superb

Janet Mulshine
4 years ago

Our airline cancelled our US-Europe flight the morning of departure, incorrectly blaming the airport. When I tried to get compensation for just the lost lodging cost, they refused. I then tried a claims company, but they eventually said they couldn’t handle it. ClaimCompass was my third option and they delivered efficiently and completely.

Joao Delgado
4 years ago

Very good service. Even though it was a long process I had follow up emails guaranteeing you were working on it. Thank you,

Zara Alaverdyan
4 years ago

Claimcompass has been very helpful and autonomous. A very simple registering for the claim and updates on my case. I had to do almost nothing and got a vrey nice compensation thanks to Claim Compass. Thank you very much!

Alex
4 years ago

Got the maximum compensation for a delayed flight. Will work with ClaimCompass again.

Karin Jürisalu
4 years ago

Quick, smooth, clear and more importantly truly simple! I recommend 1000% 😉

Mariya Temnyalova
4 years ago

Свъразах се с ClaimCompass, за да ми помогнат да получа обещтенение за закъснял полет на BulgariaAir, тъй като не стигнахме до извънсъдебно споразумение с авиокомпанията се наложи да заведем иск. След близо година по-късно получих обещетението си, благодарение на ClaimCompass. По-добре късно, отколкото никога. 🙂

Zakhar
4 years ago

Произошла задержка трансатлантического рейса более чем на 5 часов. Благодаря ClaimCompass удалось получить компенсацию в размере 600€ на человека за минусом комиссии. Отличный сервис, а главное результат! Всем советую обращаться в ClaimCompass и выполнять все требования компании с целью получения компенсации!

Nil
4 years ago

My flight from Frankfurt to India got a delay and because of that, I am not able to catch my next flight so I claim for getting money back. After 6 months my claim got passed and I got 70% money-back of my entire flight price. I am very much happy. Thank you ClaimCompass for amazing service. I have not paid any money to ClaimCompass.

Fotini Kantzia
4 years ago

Very professional! This is the second or third time that I have used their services successfully. I definitely recommend ClaimCompass if you had recently face any flight delays e.t.c

Adrealina Macarenco
4 years ago

Great job! I got my compensation.

Ольга Кельчевская
4 years ago

I am very grateful to the ClaimCompass workers! With the help of ClaimCompass for just two hours delay of my flight I received the compensation of 400€, and the charge was 25%. I think it is fair payment. Thank you!

gwenaele jegou
4 years ago

Fantastic Thanks you so much for all your team Good job

Denis Dragnev
4 years ago

It took us almost an year to get compensation because of the delayed flight but ClaimCompass proved that their services are good and we can get some “justice”. Thanks.

Lyubomir Kolev
4 years ago

nice service. Thanks!

Vladimir Derendiajev
4 years ago

Got my compensation without doing much,good service,will use it again for sure!!!

Myrsini
4 years ago

I received my money with a very little effort.

Anastasia
4 years ago

Hello. I didn’t get the compensation. How may i get my money?

Tiago Ferreira
4 years ago

After two years of claiming a bad flight experience I was finaly compensated with the very good help of Claimcompass. It took way longer then I expected, but still it was resolved. Thank you ClaimCompass!

Mariya D
4 years ago

Благодаря ви, ClaimCompass! Получих превода по обезщетението си без да се налага да отделям време, усилия и т.н. благодарение на отличната ви работа! С удоволствие ще ви препоръчам на приятелите си и на всеки познат, който има или е имал проблем с полета си. Продължавайте да усмихвате хората, успех!

Clarisa
4 years ago

Thanks for your work. We receive the compensation OK.

Dusan
4 years ago

Some bad experience with aircompany turned into good one with help and support of Claim Compass and their employees. Recomendation

Вероника Николова
4 years ago

Благодаря, супер сте!

MR
4 years ago

Date of experience: July 10, 2020

Binta Ball
4 years ago

Merci infiniment pour tout vous avez été génial Merci encore infiniment

Aj Uzokwe
4 years ago

Brilliant service…..took a little bit longer but did come through…great service…great job

Sabrina Alsalim
4 years ago

Very bad experience . it took 7 months to get compensation. I got emails from several employees at the airline and it was confusing. the staff does not read the e-mails unless they respond as a data. i chose qatar for a reason but would never choose them again

Spencer McCormick
4 years ago

I’m American. Had a Norwegian flight that was cancelled. Received compensation via the ACH bank transfer 10 months later. Compensation was greater than the ticket cost – almost feel bad for Norwegian!

Kate
4 years ago

excellent service, easy to use site, quick to reply, efficient. received my compensation thanks to claimcompass even though the airline was being difficult and refusing to recognise any claim. would definitely recommend!

Mihaela Boghiu
4 years ago

10 points!!!! Very quick answer, a successful experience. Thank you!

Liliya Garkova
4 years ago

It took time, but was a nice surprise to hear from you, especially with the news that my case was resolved. Thanks a lot! Good service! I recommended your firm already before and now will keep doing it!

Claire
4 years ago

Date of experience: June 29, 2020

João Andrade
4 years ago

ClaimCompass was incredible. They took care of everything, even when the airline did not reply. Completely worth it.

Smitty
4 years ago

CCompletely exceeded expectations, super professional, most importantly easy to get in touch with and even easier to work with

Adriana Aguero Mora
4 years ago

Along the whole process the Claimcompass staff have been in contact with me, sending info and updating the case. Very professional

Branka
4 years ago

I reccomend ClaimCompass

John Watt
4 years ago

Did not get any compensation, but that was not the fault of Claim Compass. Their service was excellent and would recommend them.

Cristu Rares
4 years ago

Good service! It’s a long way btw but is worthy. I get my money back for my flight. Thank you claim compass. In my case the claim fulfilled in about 7 months but still get my money back.

Andriy Paustovskiy
4 years ago

Easy and safe way to get your compensation

Siva Kumar Allampally
4 years ago

I just received an email that the compensation is secured. I have provided necessary details to transfer the compensation to me. Very positive experience. I recommend it to my friends. One thing ClaimCompass has not explained why it is less amount shown than they actually informed. The confirmed compensation per email is €1350 but when I click on the link provided in the email, I was asked to select the currency. I have selected €. Then the claim amount shown was almost 10€ lesser. I don’t consider it as fair and you have deducted your success based commission. So why 10€ less?

Dragan Kesic
4 years ago

I accidentally heard about your agency and though – why not!? I fulfilled the e-forms, uploaded the boarding passes and sent it away. Frankly, I almost forgot about it when I was suddenly contacted to pass on the bank info… and a few days later I received the compensation, as promised from you from the beginning. All I can tell you at the end – thank you guys, it is good to know that you exist!

Megi Bakiasi
4 years ago

Date of experience: June 21, 2020

Борил Заднепровски
4 years ago

Благодаря на екипа на Claim Compas, свършиха отлична работа, превода с обезщетението беше получен успешно!

Miglena Todorova
4 years ago

I want to tanks Claimcompass for their high professional assistance regarding solving my case! Strongly recommend Claimcompass servise! I’ll definitely use them again in the future!

Olly
4 years ago

This is a second time to use Claim Compass service. This time it took awhile to get refund, but thanks to Claim Compass, I got my compensation.Definitely recommend.

Daniela Lazarova
4 years ago

It was my first time submitting a claim for a delayed flight and for sure I would search for support your company in future if needed! Thank you very much!

Arvit Gramshi
4 years ago

Very friendly and helpfull Thank you.

Huet Nicole
4 years ago

Très satisfaite du service informer de l’évolution du dossier beau travail de votre part

Anand Sundaram
4 years ago

Highy recommended. Regular updates from the team.. though it took longer than expected, the Claim compass team continued to strive to compensate. Thank you guys.

Vasileios
4 years ago

Your fees are very high

Delcheva
4 years ago

I’ve just received my claim. Great job, thank you!

Nassim SNANE
4 years ago

La prise en charge fut très agréable‚ claire avec des notifications sur l’état de la reclamation‚ le support répond très rapidement. Je remercie calimcompass pour leur efficacité

Samantha
4 years ago

Suite à un retard de vol j’ai contacté cette plateforme sans grande conviction dans un 1er temps puis après avoir été relancé plusieurs fois par leurs services pour être indemnisé j’ai pu obtenir ma compensation

Joseph Adomako
4 years ago

I have received my compensation through airclaim and it was very fast and real Contact them if u have a flight delayed ilor cancelled Thank u

Oleksandr Slushnyy
4 years ago

Merci ce gentil de votre part. Je reçu ma compensation…

Bikram Singh
4 years ago

Cutting straight to point. It works and in my case ClaimCompass took 25% cut (on the received claim). I had a problem with Serbian airlines as my flight delayed for more than 24 hrs in 2019 summer, I first registered complaint with them, they did not bother, so I pursued with ClaimCompass (it just showed on facebook ads), gave a try, now I received my claim.

Joe Randazzo
4 years ago

I learned about Claimcompass from an acquaintance I met who, like me, was delayed overnight at Madrid airport last October. She had used Claimcompass previously & told me it was good. I quickly filed a claim with Claimcompass. I was told to expect 6 months or so for the completion of the process; my claim came through in 7 months. I filed for the full €600 (€450 for me & €150 for Claimcompass). I received the full amount I applied for, €450, which converted into $505. The only problem I had with Claimcompass was the filing process to get the money deposited into my checking account. It took 8 tries before I finally got through, Other than that everything was fantastic.

Anjana Jose
4 years ago

Date of experience: June 12, 2020

DrBernard Davis Spangenberg
4 years ago

My claim was confirmed and my waiting was rewarded by these professionals thank you and God bless

venci k
4 years ago

Impressed with the amazing customer service, timely professional responses and actions taken by the team supporting our claim. Althoguh an exceptional and more challenging case which took months – they were persistent and made it through for us, working with me, providing regular updates. Resulting in our compensations paid out! Thank you!

Vasi
4 years ago

Date of experience: June 10, 2020

Yehia Younis
4 years ago

The service so fast , and all is amazing . I recommend everyone to work with this company

Iman Koundi
4 years ago

Date of experience: June 10, 2020

Taoufik Jaafari
4 years ago

At first, I was sceptical about your services because we keep receiving such offers and we never get any real feedback. Then, I know some friends who benefited from your services and who received their claims and they assured me that you were honest in what you do. Even when it was delayed due to some reasons, which were given by one of your colleague whose name is Lilia, I think, I was sure that my claim was in good hands. I would like to congratulate on the good job and on your perseverance to get your clients reimbursed. Thanks a lot for everything.

joe sleiman
4 years ago

It was an easy process. The required documents were very clear and easy to get. The support was great and whenever I had a question, I got an answer within 24 hours.

Bassel Kassem
4 years ago

They really impressed me i received the money only because there efforts .very good service

Tiago
4 years ago

awful service, my wife was in the same flight (that we missed in the stopover), we stayed in the same hotel, but she used Airhelp and got 400 eur after one month. I used ClaimCompass stupidly and got 300 eur after ~2years. I believe ClaimCompass pushed to steal the lawyer extra fee from me. I will never use it again.

Wille J
4 years ago

Warmly recommed the service provided. Minimum hassle, clear and transparent communication throughout the process. Good stuff.

J Karelins
4 years ago

Thank you ClaimCompass. Effective, fast & trustable compensation provider. I enjoyed your service!

Georgi Manolov
4 years ago

ClaimCompass did their job professionally on the case. Claim was delivered on time and quickly transferred to my bank. Whole process was straightforward and I am glad they worked out all the details.

Borislav Stefanov
4 years ago

I just received my claim. I was able to go through the entire process online. I recommend it.

Vibhuti
4 years ago

It has been a pleasure working with Claim Compass. Thanks to their commitment I’ve been able to receive my claim. I’m highly grateful to them.

Hakou Bousnane
4 years ago

Even me i lost hope to get my money back but not ClaimCompass . Thank you for the great job you doing .

denisa
4 years ago

Honest! Amazing. Received the compensation. Would recommend any time.

Tamás Kecskés
4 years ago

Thanks for the great job on my claim!

Pousse
4 years ago

Site à recommander. – Toujours tenu informé de l’évolution de la situation – Sérieux dans la demande d’informations – Je le ferais savoir aux amis en cas de besoin – Entièrement satisfait

seemoney
4 years ago

Hi the hole team of Claimcompass, i am so happy i trusted you guys and i can’t thank you enough. it took a long time as you said it would but you deliver as you promised… thank you once again and may God bless your generous work.

Elia SN
4 years ago

Después de dos años consiguieron que United Airlines me compensara por un retraso de 9 horas en un vuelo. Ya ni me acordaba, toda una alegría!

luis maola
4 years ago

Je suis très heureux et satisfait vous avais pu résoudre le problème. Cela a duré longtemps mais vous avais arrive a la fin du problème.

Sergei P.
4 years ago

Top service. Very professional. The compensation is claimed in full in few months.

Stephen Harris
4 years ago

Great service, great communication, and a good result – happy client!

Lauren Brady
4 years ago

You are better off doing it yourself, they were so unhelpful. Only gave generic and automated messages. Finally closed my case after nearly a year trying to sort it out. Would not recommend to ANYONE!

Demetris Papadopoulos
4 years ago

Always responded on time,very supportive and at the end managed to win the case and sent me the compensation!i fully reccomend.

mevrouw Ceuppens
4 years ago

Date of experience: May 31, 2020

Axel Chikly
4 years ago

Réclamation réussites !! Beau travail

Stephen Martin Harris
4 years ago

Excellent service and outcome. Very pleased and would highly recommend this company!

Giorgia Lo Grasso
4 years ago

Fidatevi ed abbiate sopratutto mooooolta pazienza. Il risarcimento è arrivato dopo circa 6 mesi dalla richiesta. Cosa che mi era già stata preannunciata dal team di claimcompass. Professionali, gentili e disponibili in qualsiasi momento. Affidarsi a loro è una garanzia. Grazie davvero!

Hillary Zio
4 years ago

The website was easy and the people were very responsive. Although it took a while to receive my compensation, it was very worth it.

Nadiya Vinyarska
4 years ago

I’m received money and very happy with this company. Thank you.

Deyan Shkodrov
4 years ago

We got our compensation after long eating but at least it arrived.

Anett Heinam
4 years ago

Date of experience: May 26, 2020

Dorina Nicolau
4 years ago

Very good company.

Private
4 years ago

Does only solve easy cases. They won’t bring the airline to court, they will tell you the airline was right.

Мария
4 years ago

Я не довольна работой компании ClaimCompass, моя компенсация за задержку рейса составляла 250 евро, из этой суммы вычитается комиссия и я должна получить 187,50 евро, но компания ClaimCompass отправили мне только 160 евро. Я совершенно не довольна работой данной компании, авиа компания Wizz air приняла иск за задержку рейса в декабре, но компенсацию я получила в конце апреля. Весь этот период я писала письма с вопросами о продвижении дела в компанию ClaimCompass, но не получала ответы, коммуникации со своим клиентом нет, получить информацию о продвижении дела было сложно.

zmaj
4 years ago

Great job from ClaimCompass side, very professional.

Viktor
4 years ago

Date of experience: May 19, 2020

guillaume Auvray
4 years ago

Très bonne prestation. Nous avons douté du fait de la longueur de la procédure mais la persévérance de vos services nous permet de dire que nous avons eu tors ! À ce jour nous avons perçu la somme sur notre compte et nous vous remercions pour votre professionnalisme et votre patience. Merci Bien cordialement Guillaume Auvray

Ramon Mira
4 years ago

consiguieron la justa reclamacion. gracias

Nathaniel Zhu
4 years ago

Thank you all for your hardwork and continued support throughout the process. This was the first time I had to do something like this. Lilly and Lilia were very good at giving needed information from beginning to end and I don’t think I would have been able to get the compensation had they not responded to all my emails and everything. I found this company through a Facebook ad actually, and I think it may be useful if important information was included in the landing page such as needing a physical boarding pass for every leg of the trip for the lawyers. I have a habit of keeping boarding passes for journals so I had easy access to them but other people might not. Overall, very satisfied and would come again if I need more EC 261 help !

Tommy Williams
4 years ago

The fee is lower than other similar businesses, and although it is a high percentage the amount of effort, time, and energy saved was well worth it. Our claim ran in to issues from the airline and ClaimCompass were able to deal with local authorities in order to get our claim pushed through to success! Very happy with the work done and the follow up’s that ClaimCompass offered us throughout the few months it took.

Taylor LaBruzzo
4 years ago

I had no idea I could be compensated by the airline for cancelled flights, but ClaimCompass made it so easy! Thrilled to have a little extra cash in my pocket thanks to them.

Cristian Alecu
4 years ago

Date of experience: May 16, 2020

somatt31
4 years ago

Malgré le fait que j’ai du attendre une année pour être remboursé, je les recommande car si j’étais passé par la compagnie directement je pense que j’attendrais encore.

Maja Merdović
4 years ago

Date of experience: May 15, 2020

Edin
4 years ago

Very quick replay and have done a great job for me.

Ivan
4 years ago

Lilly was amazing! She was sending me emails with the updates all the time, so we know what’s going on. Lilly and the whole company get 5+stars from us! Thank you a lot one more time!! Lilly made our day!

Cassandre
4 years ago

Il aura fallu attendre 1 ans avant d’être remboursé mais l’équipe est très réactive et répond rapidement au mail.

Weria Barzingi
4 years ago

The process went quite smoothly and professionally. Thank you very much!

Denis Mauko
4 years ago

Service was definetly great! Thank you

Irena
4 years ago

I couldn’t recommend ClaimCompass more. They did everything for me, my only job was to wait.

Pratik Chheda
4 years ago

Got my compensation, but took around 9 months to get it

tomas illescas
4 years ago

The estimated time was quite accurate, but the amount of the money was much less than expected

Leslie
4 years ago

Réponses rapide à toutes les questions .. j’ai été ravie de choisir claimcompass

Tina Zucko
4 years ago

Great job, got the compensation, which most probably would not happen if I went directly to the carrier. Highly recommend

Andrej Andelic
4 years ago

Worryless, easy and simple!

Alexandru Orlando
4 years ago

Date of experience: May 04, 2020

Jaroslav
4 years ago

Very good cooperation with ClaimCompass

Stephs
4 years ago

Very reliable and communicative

Fazlur Rahman
4 years ago

The process is easy and the team is really helpful

Lyuben Sinadinski
4 years ago

Date of experience: April 30, 2020

Alex Broekzitter
4 years ago

Put in a 2 claims with a total value of 800 euro. Communication is very bad, messages of “your claim was succesful” followed by “There was a problem but this doesnt mean we give up!”. It doesnt make any sense. Questions asked are barely answered, or in a very general way that doesnt answer a question at all. According to ClaimCompass my claims shouldve been paid out, but theyre not, months after they said its being paid out. What they ARE very good at, is sending payment reminders. Like i am going to pay for a service that isnt delivered. Never again, if i ever need to claim again i will do it myself – it can never be more of a hassle than trying to deal with ClaimCompass. Edit: Their below excuse about “Coronavirus situation” is just that – an excuse. And not a good one at that, as this situation was already ongoing before that.

Marinel
4 years ago

I am very happy with the help that you give me. I get my compensation! I couldn’t believe that! You guys are incredible!

Milena Bogavac
4 years ago

I am generally happy with the service since the outcome is positive: I got the compensation. However, the Support service could be improved. Two times I have received template email scheduled to be sent even though Support should have reviewed the application prior to sending those reminders. Seems the process was disrupted: I added some docs but no one got the alert to revisit the application…

Ema Iordanova
4 years ago

Thank you for your professional service and successfully closing this claim with a compensation!

Noel Buttigieg Scicluna
4 years ago

A most efficient team. Hard working . Gets results. Impressed. Will definitely recommend to all my friends who would find themselves in my situation of a cancelled flight ( by AirFrance) without notice and without the decency to inform their passengers and without any support given to them.

Tomi Meriläinen
4 years ago

Date of experience: April 28, 2020

Candis
4 years ago

Very easy process. The only thing I’d change would be communication. The process took several months, which is fine, but I never knew what was actually happening. You can log into the website, but the status just said “Submitted” the whole time. That said, it was seamless and who doesn’t love free money!

kevin bot
4 years ago

It took some time but we got what we were entitled to; 1,5-2 months after filing our request we got reimbursed from the airline. Thanks to ClaimCompass because without m we would never been reimbursed. ClaimCompass is clear in their communication and chase the airlines for you. @ClaimCompass: Hope we won’t need your services again but if we do we’ll come and knock on your door!

Zsofia Buttel
4 years ago

I’m really happy with the service of ClaimCompass. It took about two months to reach an agreement with the airline, but I had very little work with it and we got a very decent compensation. I can warmly recommend using ClaimCopmass.

Gabriela Urmanova
4 years ago

Amazing service! Quick and correct!

Boccara
4 years ago

1 an après avoir pris contact avec eux je n’ai jamais reçu aucun dédommagement. 6 mois après ils m’ont demandé de leur payer leur commission car l’argent allait arriver sur mon compte (spoil: je n’ai jamais reçu l’argent!) et maintenant que je leur demande de me rembourser la commission que j’ai payée pour leur aide inutile, ils me prennent pour un idiot.

Theo
4 years ago

Date of experience: April 22, 2020

Manfred
4 years ago

Last summer, Vueling canceled our flight from Paris to Barcelona without even telling us when we checked in. We noticed only as we double checked the gate on the board that they had given us boarding passes for the a later flight which in turn made us miss the connecting flight (and where not reunited with all of our baggage for several days). Vueling was totally unhelpful. So we searched the web and came across ClaimCompass. We were doubtful but decided to go ahead as the process was simple and we had nothing to lose (no success, no fee). We were told that — based on their experience — the only way to get compensation from Vueling was to sue them in a Spanish court, and that therefore it could take several months. But as US citiziens we had no realistic alternative, so we signed a few more papers — still doubtful — going ahead. And, much to our surprise we heard good news some nine months later. ClaimCompass had secured the compensation (according to EU rules) for us and within three days the money (minus their success fee, of course) was credited to our US checking account. It took a while, but we had to do very little, a small investment of our time was all. Thank you, ClaimCompass.

Léa
4 years ago

Merci beaucoup pour votre aide ! Service fiable, simple et réactif.

sak saad
4 years ago

Merci pour votre aide

ZS
4 years ago

It was easy, straight forward and successful! Communication was great. It took a while to get my compensation, but that’s just the system. I was a bit worried at first, since is never used a service like this before, but I got my compensation so I’d say it was a success!

Brahmesh
4 years ago

Claim took an year but finally got it..thanks for following up and made it happened

Karlis Grinvalds
4 years ago

The last claim took a few months but thanks fro doing all the hard work! Appreciate it.

Lydie Dibi
4 years ago

Je vous remercie pour votre efficacité. En moins de trois (3) mois j’ai eu gain de cause suite à mon vol annulé. Merci que Dieu vous bénisse abondamment

Mike Veeckmans
4 years ago

At first all went well, filing the claim was not an issue, only afterwards the problems started… No follow up, lost track of the payments, … I had to connect to the airline myself to set everything straight for ClaimCompass, had to remind them several times and kept on pushing until they finally took action and got the payment done…

sa
4 years ago

thank you for trying so hard to get my compensation. it was a long journey but ur guys always informed me the information timely manner.

Jean
4 years ago

Even though it took some time, ClaimCompass gets you the compensation!

Xiaolong Wang
4 years ago

Date of experience: April 16, 2020

Pllugi x
4 years ago

Very legit took a bit of time but still got the compensation

Nino
4 years ago

I used ClaimCompass services twice and both times they were efficient and professional. They managed to get compensation for me from the flight company even in a case in which another company assisting stranded passengers had failed.

한현경
4 years ago

Thank you for your help and i received a compensation 🙂

Georgiana Darie
4 years ago

I was happy with they’re service and I’ll use it again if needed.

Ružica Rosie Duvnjak
4 years ago

The process was very quick and compensation came very fast. I would do it again. Great service!

Johanna
4 years ago

#141607 never got my compensation €187.5 I would like to know WHY?

Roy
4 years ago

Reliable and great!

Julio Roblizo
4 years ago

I had to wait a lot of time but at the end I got it!!! Thank you very much for your attention. You are the best.

Rana
4 years ago

They help me a lot Thank you so much for this wonderful help

Roudier
4 years ago

Date of experience: April 10, 2020

RAM KUMAR
4 years ago

ClaimCompass team has done the best job in-order to get my compensation within a period of 6 months i have approached them since then.They really care for their customers and provide a timely update so that we can be calm and relaxed considering rest will be taken take by them. Kudos to the team again 🙂 Keep doing the good work..!!!

Bogdana Angelova
4 years ago

Thanks to the whole ClaimCompass team for the quick and smooth resolution of my claim during COVID-19 situation. I wouldn’t have managed to collect it on my own as this airline did not have a user friendly claim process nor their contact centre was answering the phone. I’m using ClaimCompass services for the second time and I do recommend it. Five Stars!

Memento m
4 years ago

Excellent, thanks alot

Antti L Ketola
4 years ago

The process was clear, communication was clear. Claimcompass will find if your case is eligible for compensation, and then you will cash out 3/4. It may take quite long, as the airlines are hesitant to pay and it takes some time before national enforcement bodies make decisions. Recommendable!

Steven Shaw
4 years ago

Excellent service, highly recommended

Angelina Petrova
4 years ago

It was slow but at the end you got it! Thank you!

Jonas
4 years ago

Денги получили с опазданием но получили, спасибо вам

Jonas Kuodis
4 years ago

Пишу уже второй отзыв, на мои вопросы неотвичают, выслал им уже несколко банковских счёта и нечего неполучил, комуникация ужасная, можеть быть обратитса в другую фирму незнаю что делать уже (нр искв #16679)

Mohamed
4 years ago

Je suis très satisfaite. La constitution du dossier a été simple et rapide. Un peu long 9 mois de procédure mais je pense que c’est du à la compagnie aérienne. Même mon bébé à eu le droit à des indemnités. Je recommande!

Zehra-Astrid Merdzanic
4 years ago

The best!! It takes a while, but nevertheless these hardworking people really deserve a praise! Thank you!

Uli Kaiser
4 years ago

thanks took almost 2 years

Giuseppe Dicorato
4 years ago

Great service!

Up to the Sky
4 years ago

Unfortunately even though I am pretty sure our flight was delayed more than 3h, data shows something different and I cannot fight with that. Claim compass was very helpful and professional with this claim and I appreciate their work, even if we did not manage to get the refund.

Angelova
4 years ago

Good job! Received my compensation in a week!

Tao Li
4 years ago

Excellent service!

Leo
4 years ago

Great and prompt service Definitely will recommend the company to others

Ivica Grguric
4 years ago

It took a while to receive compensation but ClaimCompass managed to do while AirHelp stated that I was not entitled for compensation for the same flight.

Mihail Ivanov Hristov
4 years ago

It took some time, but I finally got my compensation. I highly recommend ClaimCompass services.

Mike Chu
4 years ago

Originally I thought that my claim against the airline would be unsuccessful due to the time limit. But when I approached Claimcompass. Not only the staff is helpful and communicated with me promptly, but also made the claim successful for me. I’m very impressed by the attitude and efficiency of the staff. I would recommend anyone to use ClaimCompass to help them if they encounter airline delay.

Andy Prendergast
4 years ago

Excellent service from ClaimCompass. Clear and responsive from the very start. No need to chase up; they handled our claim efficiently and took away all the stress. A rare example of a perfect service and I would recommend to everyone. If I ever have the misfortune of a cancelled flight that attracts compensation, I wouldn’t hesitate in ClaimCompass again.

Kristiyana Yaneva
4 years ago

It took time, but I’m very satisfied with the result

Viliam Senaj
4 years ago

Claim compass pretended to not be able to reimburse me because of missing information but I found that they have received my 750 Euros (delayed flight of 3 passengers on one booking) more than 5 months ago. I contacted EasyJet and they confirmed sending of my 750 Euros some 2 weeks after their claim. After proof of the reimbursement it took another month to get my money – reduced by their commission of almost 200 Euros. I can be still happy because I saw reviews of other customers with payment delay of up to 2 years. There is either lack of honesty or competence in this company… In any case they do not merit 25% commission for their poor job!!! Another claim I did directly with EasyJet took 2 weeks to get money to my account!! Never more Claim Compass!!! You can check status of your claim (with EasyJet) directly on the easyjet page: – help – delayed and cancelled flight – follow my claim – you enter your booking number and your e-mail address and you will learn where you are. Good luck.

Marcel Mihai
4 years ago

very fast, very responsive, i recomand this company

Fürstin Jade
4 years ago

yes !!! got the money on my account after 2 short months. The claim compass team was very easy to communicate with and timely in their promisses. So happy that we still have some companies we can count on the net ! I surely recommend their services.

Laura Anton
4 years ago

Very good colaboration. It was reimburesd to us as initially estimated. Very good communication also. I recommend ClaimCompass. Thank you, guyz!

Jasna Mitrovic
4 years ago

Date of experience: March 24, 2020

Babette Verhoeven
4 years ago

I wasn’t expecting success with my claim, but ClaimCompass hung on in there and fought on my behalf. They kept me updated and eventually (almost a year to the date), they had won the claim for me. I would certainly use ClaimCompass again, should I ever be in a situation where I needed to make a claim against an airline.

Calin
4 years ago

Hi, I was a bit skeptical at first especially since the ongoing answer was that the airline was not cooperating in this matter. However, the magic happened and the compensation was a success. Thank you!

Trocaru Bebe
4 years ago

Date of experience: March 24, 2020

I. Radu
4 years ago

Quick and convenient. Took less than a month to receive payment. Some say that the 35% fee is high, but if you don’t want to do all the work yourself, I say it’s worth it. Thanks ClaimCompass!

Snjezana .Tadic
4 years ago

Very helpful and friendly, and they Invest a lot of effort.

Leonardo Silva
4 years ago

Easy, got my compensation in less than one month with zero necessity of interation

Richa Chawla
4 years ago

It was a long process for obvious reasons however Lilly from Claim Compass made sure I was aware of each step and status of the complete process. It was great to finally receive the claim I deserved.

Anonymous
4 years ago

Super quick, efficient and straightforward. Definitely recommend.

Roman
4 years ago

Уважаемые Дамы/Господа! Спасибо за Вашу оперативную помощь. Получил компенсацию с вычетом оплаты Ваших комиссионных за два билета. Большое спасибо за оперативную и профессиональную помощь. Осталось еще одну заявку подать. С уважением, Роман

Diana
4 years ago

О ClaimCompass узнала случайно, на Facebook была реклама. Стало интересно, так как недавно мой рейс выдался не очень удачным, летела с ребёнком, море негативных впечатлений о работе авиакомпании. Было куча нарушений со стороны авиакомпании, замене билетов с опозданием в 2 дня, стыковочный рейс подобрали с 7-часовой разницей между вылетами, при этом я с ребёнком должна была бродить по аэропорту эти 7 часов, так как даже в отдельный зал ожидания нас не пустили… Решила подать иск, возможно добиться справедливости. Мой иск длился больше полу года, постоянно обновляли статус в личном кабинете. Оставалось только ждать. После чего в личном кабинете отобразился статут. Ваш иск одобрен, получите компенсацию! Я не могла поверить, но спустя 10 дней, деньги были зачислены, на предоставленный мной счёт. Компенсацию получила на себя и на ребёнка! Спасибо ClaimCompass за помощь в защите прав, и восторжествовании справедливости.

Dimitar
4 years ago

ClaimCompass managed to claim a compensation with one of the toughest to negotiate with airlines! Thank you, thumbs up!

Jack Michalak
4 years ago

BE AWARE OF THEIR COMMISSION!!! EVEN IF YOU GET YOUR COMPENSATION AND THEY SEND YOU A LINK TO COLLECT AND TRANSFER YOUR MONEY THEY WILL DO RIDICULOUS EXCHANGE AND DEDUCT PAYMENT FOR TRANSFER FROM YOUR SIDE NOT THEIR FEE!!! SO IT’S MORE LIKELY 37%!!! DO THE DIRECT LETTER TO THE AIRLINE WITH REQUEST AND ALL THE DETAILS YOU WILL KEEP A LOT OF MONEY IN YOUR POCKET!!! HORRIBLE, SLOW AND DISMISSIVE CUSTOMER SERVICE!!! THEY WILL MAKE THREATS AND MAKE UP LIES IF YOU TRY TO TERMINATE THEIR SERVICE!!! BE AWARE AND READ 5 TIMES THEIR TERMS AND CONDITIONS!!!

Vladimir Yordanov
4 years ago

I had a 24 hour trip from New York to Sofia, which should have been a 10 hour flight. I made a complaint in 5 other platforms, none of them accepted it, saying it was force major circumstances. Only ClaimCompass took my claim and fought it well. 6 months later they won and I am very happy. Thank you ClaimCompass, I will recommend you to others in need!

Hardeep Kaur
4 years ago

Excellent service finally i got my compensation after 4 months

Ezra
4 years ago

Very good service, I got the money with ClaimCompass even though I tried contacting the airline company and they declined my claim. ClaimCompass was able to get my money back. Thank you all.

Chiara
4 years ago

Awesome experience ! 5 star service that helped me get a compensation for a delayed flight. The website manages everything; you just need to send the compulsory documents and that’s all. Thank you for your great job !

Dani
4 years ago

Very helpful service that succeed in concluding my claim.

Cristina Guijarro
4 years ago

Fantastic, very pleased with their work. They always keep you updated and never give up!

Maria Laura
4 years ago

Very satisfied! Highly recommend!

Alfredo
4 years ago

Received 300 euros compensation for a flight delay I’ve incurred on multiple previous occasions! One would be wise to always try this out!

Sebastian Espinosa Bernal
4 years ago

Super fast. Recommend it 100%

Rasa M.
4 years ago

Nice job! Recommended.

Luca Moretti
4 years ago

Very determined, and good in following up and answering

Belinda Steele
4 years ago

I had no idea how to go about claiming this compensation, coming from Australia where our airlines won’t pay anything if they can it was all new to me. Compass handled the process quickly and efficiently

Nadya German
4 years ago

Well worth following through with this easy-to-use online process to obtain compensation for flight disruption through a third party. It requires filling in a form, uploading some ID, and evidence of flight booking (electronic ticket no) and then you wait. Money if successful comes through within 2 – 3 weeks and is credited within a few days. Excellent communication from the team to keep you updated via email. The commission they take is roughly 35% – I would highly recommend this process if you have already unsuccessfully tried the airline (where you would receive 100%).

Shine
4 years ago

I paid the fee but until now i have not receive my compensation. I emailed the airline since one of claim compass staff told me that the airline should be the one to transfer the money on my account but they said claim compass would be the one to reimburse my compensation. I’ve been sending email to claim compass but no response from the 3 of their staff. I also had an experience with other third party but i receive the money in 3 days eventhough they said it may take 7days. I dont know whats wrong with claim compass, this is just my experience and im very disappointed.

Subodh Singh
4 years ago

Excellent service!

Anita Jordan
4 years ago

Great service with continuous update. User-friendly website, simple process. Thank you!

A.
4 years ago

My flight was cancelled and I submitted the claim to ClaimCompass. Their website did not work and I was not able to upload the documents. I contacted them via email and sent them documents via email. No response. In two days I received a very unclear email from ClaimCompass where they rejected to work on my case because “After thorough examination of all details surrounding your claim, we have been able to validate that the disruption of your flight was caused by a security threat.”. Why even I was not able to get information about this security threat? And what does exactly mean it is also not clear for me.

Todd
4 years ago

Very easy process with great communication along the way. Thanks!!

Marko Kazimirovic
4 years ago

Lilly was just great! Thank you for everything you have done for us!

Krishnadas Ramakrishnan
4 years ago

I had received the compensation amount for my delayed flight. The wonderful thing is, I got the money with in your SLA period. you were updating the proper information/status about the claim perfectly in the portal and via mail. I would recommend claim compass to my friends and colleagues.

Jennie Rosthal
4 years ago

We got our money back without having to argue with the airline. Given how long it took even for professionals I don’t think we would have gotten in on our own.

Stoyan Iliev
4 years ago

I got my compensation in my bank account as expected.

Tihomir Georgiev
4 years ago

Very correct and accurate Company.Highly recommend for travel problems.

Rupinder Singh
4 years ago

I am really happy with their service and got refund for my flight delay in timely manner. Thank you claim compass

Fernando Ramos
4 years ago

Pretty easy all the process, the only bad part of it was that my reclaim was made on 2018 and until now I received the money.

Joseph Hayek
4 years ago

Very useful and kind service. Effective, as I got abut 3 thirds of my flight costs back.

KAI ADAMONIENE
4 years ago

I lost my hope to get some compensation for my delied flight. Thank you

Geneviève Bois
4 years ago

I started a claim with Claim Compass and never filed it, since I found I could do it easily directly with SAS. I then got an email saying my claim was filed! Although I never finished it. I asked to delete the claim and account. I was then told “I hereby confirm that we’ve deleted your account and all the information you’ve provided and we’re no longer working on your claim” but then received an email saying they reached an agreement with the airline! I asked again how this could be since I never submitted the claim and my account was meant to be cancelled. I never got a reply. SAS then told me they paid Claim Compass already! And sent me the Power of Attorney letter Claim Compass sent to them on my behalf! Now Claim Compass does not answer my emails, there is no number to contact them, they got paid and not me, did not follow basic rules and submitting things on my behalf without my consent, lied to me saying things were cancelled when they weren’t, and now got money “for” me but not to me…

Niamh Power
4 years ago

Excellent communications and swift response to any queries.

Marija Vugrinec
4 years ago

Date of experience: March 10, 2020

John Flood
4 years ago

Lodged 2 different claims, one for a delay due to an aircraft maintenance problem, and another for a cancellation due to striking air traffic controllers. The first was successful and the refund for 4 of us came through within about 3 weeks of logging the claim, minus the ClaimCompass fee (which was made clear before I started the process). The second wasn’t successful, but with no win no fee there was no risk on my end. Definitely recommend. Communication was good. The emails were a little delayed compared to logging into the website, but the mails came through.

victoria lbm
4 years ago

My journey with ClaimCompass was long. I have filed my claim in 2017 and honestly throughout the time I wasn’t getting my hopes up that I was going to receive any compensation. The process was very long and I had updates every 4 to 6 months. But finally, march of 2020 I received the final email that confirmed the airline paid the compensation. Honestly I didn’t believe until I saw the money in my bank account. The wait was very long but it was worth it. The flight cost me twice as little as the compensation I received for it. I didn’t think this will work but it sure did. My experience with ClaimCompass was honestly a roller coaster but I strongly recommend their services 🙂

Jeff
1 year ago

I received my compensation from a delayed flight with the help of ClaimCompass. I filed out the application and it took about 6 months for the case to be settled. I didn’t have to do anything complicated.

Theo Grenet
1 year ago

Un avion retardé m’avait fais louper mon escale, j’ai déclaré précisément ce qu’il c’etais passé à claim compass et j’ai reçu une indemnisation quelques mois plus tard, je recommande fortement

Daniel Barzegar
1 year ago

Fast money return, very easy process to apply for the late trip.

Olivier Van den Bogaert
1 year ago

Great service and result! Thanks!

patti benjamin
1 year ago

I filed a claim with this company in early January. I was dealing with Lilly, who was very kind and understanding and thoroughly explained everything to me. Once you find your documents and ticket numbers, they take over and you do absolutely nothing until you hear from them. Unfortunately my claim is not valid as there was a strike in Frankfurt the day I was to fly. But I do not have to pay any fee because I was not successful. I highly recommend going this route if you are struggling with the airlines. Thank you again!

Adrian Joca
1 year ago

Buna.Numele meu este Adrian Joca si vreau sa va multumesc pentru ajutorul si incredera acordata.Vreau in primul rind sa multumesc Mihaelei pentru că ea a comunicat mai mult cu mine.Multumesc de asemenea companiei care ma ajutat in recuperated banilor.

Eldar Komar
1 year ago

Hello, It was approved a compensation of EUR 260 for my claim. At the end I received EUR 239,90. I do not know where the rest of the money ( EUR 20) went. On the other hand, the process took too long as I published my claim in August 2022, and received my money in mid-March 2023.

Elena Dimitrova
1 year ago

Great team. Thank you so much.

Katya Elly
1 year ago

Very helpful services, professional and good communication. I really recommend to everyone who have problems with their cancelled flights to use this services.

Anna
1 year ago

Tooks time, but their responde wery well

Christoforos Tylliros
1 year ago

The whole procedure was marked by professionalism. There was a continuous information about the developments of my case. I am very pleased. Thank you ClaimCompass team. A++

Michael Brohoon
1 year ago

Made it easy to claim from a big company that would other wise just ignore you and fob you off ..thanknyou for all your help.

Raeoni Daly
1 year ago

We had a series of flight cancellations and delays on our trip to the US in June last year and when we got home we looked into options for claiming compensation for the 2 day loss to our holiday – I opted to go with claim compass as they said they would handle everything on our behalf for a no win no fee basis so we submitted our claim on 22nd June 2022 and received successful notification of our claim 13th March 2023. Whilst there is a number of months between submission and success, this was due to the airline themselves taking ages. The commission taken from them is fair for the work involved and for us not having to wrangle with the airlines legal team and I would recommend them to others in a similar situation. The only thing that we weren’t able to do was also claim for the additional flight cancellations we experienced at the end of our trip as well because those flights did not originate in the EU and we are having to deal with the airline directly for that issue.

Stefanos Athanasiadis
1 year ago

I have two negative experiences with this service. First time, it took for them more than 6 months to respond me that no reimbursement is applicable to my case. The second time, I had a strong case with serious disturbance by air provider’s overnight delay resulting to loss of income and expenses for food and water. I had kept and submitted all the receipts and documentation. Throughout the months that followed, I was provided with contradictory information regarding the date of submission of my claim. The compensation I received was minimal (only the standard) without any amount on my expenses due to the 7 hour delay. I was not even informed why my claim for those expenses was not approved. The 30% commission they receive for this low level of service is scandalous if you consider that the air companies are obliged by EU law to provide such compensations.

Borqna Jeleva
1 year ago

Thank you for reaching an agreement with the airline and securing me a compensation! I had a terrible experience with them and this is a small victory for me! 🙂

Marian Romaniv
1 year ago

Date of experience: March 13, 2023

Alexis
1 year ago

This was a very easy process. Took a while but at NO fault of CC, just the airline (of course). They were able to get me the full amount I was rightfully owed for the delay on my flight. Couldn’t be happier and would 100% use again in the future! THANK YOU!

erwan vanhove
1 year ago

J’ai eu toute l’aide nécessaire et j’ai bien reçu l’argent de mon indemnité. Merci !

Andrea
1 year ago

I had no expectations when I submitted the case and it really worked out. Although I think the compensation money-wise was below conaidering all the trouble it caused and the money spent back in the days, but at least it was something and it shows there’s some hope for the travelers.

Tatiana
1 year ago

In the past years I have travelled a lot but I didn’t know do I have rights and how I can claim when I had problems with delayed or cancelled flighs.I was happy to contact ClaimCompass and realize that I will receive support from them and get compensation for the inconvenience i sufferred.

Alex Sanislav
1 year ago

Good communication, great help, we got a compensation worth another city break!

Snezana Vukcevic
1 year ago

Professional, expeditive, reliable. I will recommend your service to anyone who faces some kind of inconvenience with an airline company. Thank you very much for the effort and great customer experience.

customer
1 year ago

Wonderful experience that paid off in the end. We had a 24 hour delay leaving Amsterdam with KLM and this website came through! 10/10 would recommend!!

Mihaela Rebeca
1 year ago

Totul a fost minunat, va mulțumesc frumos pentru tot ajutorul acordat. Nu aveam nici-o speranța ca voi putea sa recuperez banii pierduți. Va mulțumesc enorm de mult! Va voi recomanda. U mult drag tuturor cunoștințelor mele.

Dragisa
1 year ago

The support team is very kind and responsible. I received response every time I had some inquire. Much appreciated guys. Wish you all the best.

A B
1 year ago

I’ve received a compensation for delayed flight. Everything is great. Thank you!

Cindy Ethel
1 year ago

Nice experience and i got my compensation. I’m usually skeptical about such things but i decided to give it a try and i just received a compensation for both my daughter and i, which is almost the same amount i paid for the flight. It took about 11 months but the team always gave me a prompt response whenever i sent them an email. Thank you Claim Compass

Isabelle
1 year ago

Face à l’opacité des procédures pour tenter d’obtenir une indemnisation, je me suis adressée à ClaimCompass. Le service était top, toujours tenue au courant de l’avancement (ou non) de la procédure et, au final, une indemnité qui arrive en espèces sonantes et trébuchantes. Bravo et merci!

Chemi Chemi
1 year ago

Claimcompass fought for our refund for over two years, and know the airline we were dealing with, my hopes were zero. I was pleasantly shocked to receive notification that compensation would be sent to my account, and the transfer actually came through! Honesty, warrior spirit and wonderful communication, those are the attributes that define this company and its reps

C. Lopes
1 year ago

Date of experience: February 21, 2023

Andrea Nagy
1 year ago

They always answear to my question, promtly. They are profesional.

Giuseppe Di Somma
1 year ago

Initially thought it was one of those scam ads (since there are so many nowadays) but I gave it a chance. They just need copy of your ticket, my flight was cancelled back in August 2022 and now a couple of days ago I’ve been contacted by them saying that my compensation was ready to be collected, gave them my IBAN and the day after I got it in my bank account!!! Their fee is reasonable, they took 90€ out of 250€ provided by the airline company (Wizzair), so I received 160€.

Birant
1 year ago

I received the compensation for my cancelled flight. ClaimCompass took the matter to the court on my behalf and always updated me on the progress.

Zlatko Gvozdenovic
1 year ago

The said amount was supposed to be 325€, however after the transaction I received 304€. So in addition to the fee that Claimcompass takes off of you, they also charge you to transfer your money to your bank account. Ridiculous! But at least they pulled through…

Nadia Vasileva
1 year ago

The best! The best! I am super satisfied and if I had to I would use them again! Super correct and they do everything!

Sevda Dimitrova
1 year ago

The company does his job excellent! I have already 3 times successful claim! Thank you!

Razvan Zota
1 year ago

Date of experience: February 20, 2023

Yasmin Tahir
1 year ago

Great trustworthy people

Rodica
1 year ago

Date of experience: February 13, 2023

Gerard Snel
1 year ago

Great service, swift and clear

Dimitrije Bojer
1 year ago

It took me couple of minutes to upload few basic things that ClaimCompass needed from me, waited a while and got very nice amount of money back. Simple as that. People are not aware of their rights and how easy it is sometimes to claim them. Every recommendation!

Inga Varlamov
1 year ago

Я получила свою компенсацию которую не могла получить полтора года, только указав свою информацию и они всё сделали, благодарю команду ClaimCompas

Channing
1 year ago

This is an amazing service that actually is legit and works. My claim took awhile , but i eventually got it. Something is better then nothing

RTzz oo
1 year ago

Date of experience: February 11, 2023

Daniela Tokudo
1 year ago

Good service. Received my compensation in 3 months.

Alex
1 year ago

Excellent service! It took 3 months, but I did receive my compensation for the canceled flight exactly as described in their service. Highly recommended.

Jesse Kim
1 year ago

You do nothing, they take care of everything (for a fee) and a few months later, the settlement money is deposited into your account. Very simple and hassle-free process.

Serafin
1 year ago

Very professional. Thank you so much claimcompass.

Dragan Nanev
1 year ago

Excellent service! I did received my compensation for the canceled flight exactly as described in their service. Highly recomended.

lazar radivojevic
1 year ago

Took them half of the year to redound 60% of the amount

John Browne
1 year ago

Date of experience: September 21, 2022

Klāvs Smetana
1 year ago

Fast, reliable, and easy service. Recommended!

Caroline Keogh
1 year ago

It took a while…. 3 years but I didn’t have to do anything except give the flight details and the money was quickly transferred into my account.

Aneta Voycheva
1 year ago

Extremely accurate, very fast. Good communication and feedback. I received the money very quick. Highly recommend ClameCompass if you have such a problems with any airline.

Crisan M.
1 year ago

A very serious company. I appreciate the promptness and professionalism they showed. Everything went easily and quickly. Thank you and I appreciate you!

Momchil Vassilev
1 year ago

Smooth and stress free process. Regular updates and communication on my case.

Mihaela Ciochina
1 year ago

It is quite easy to register a complaint. It took about 6 months but in the end I’ve received the compensation. It is great that no fee was applied before. Thank you for your help!

Dimitаr Karabahchiev
1 year ago

Fast, straight forward and effective service. I would recommend!

Nadav
1 year ago

Ease of process

Svetlana Terzieva
1 year ago

Great! I received the compensation, the team was very responsive throughout the whole process. Thanky you!

Al
1 year ago

I started a claim for my wife and I a week ago, provided all the required information and documents, and since then I’m getting emails almost everyday, claiming that there’s some document missing or that I didn’t sign the permission (I did). Every link I get from them either leads to a “dashboard” that doesn’t say which document is missing, or to a everloading screen that goes nowhere. On the latest mail I was informed that if I don’t give my signature (again, we already did so for both of us when we filled the claim) I will not get any of the money that is rightfully ours!! This “simple process” is turning into a nightmare and they won’t answer to my mails asking for a solution for this spam, and now I may not even get a cent from them because their system doesn’t work. Stay AWAY from this company, there are many others that offer the same service (for similarly outrageous fees).

EMINI/AJAZ
1 year ago

Thank you for a great job you have done with my claim!

Alin
1 year ago

I’ve used ClaimCompass twice and on both occasions they’ve done a great job. I recommend them.

Margarita Edi Palazova
1 year ago

Date of experience: September 07, 2022

Damyan Stanchev
1 year ago

Здравейте на всички! В интерес на истината, с оглед на това в какъв свят живеем, имах малки надежди, че ще получа обезщетение. Всичко изисква време, за да се стигне до финала. Август пътувах със закъснение от 5часа, и на 27ми Януари 2о23та, видях реалният резултат от работата, на хората, които работят в Claimcompass. Благодаря ти Лили! Ако някои се колебае, и има някакъв проблем със Авиокомпаниите, и по специално, закъснение на полет, може да се обърне към тях! Ще свършат работата, която ще им възложите! Поздравления на целият екип на Claimcompass! Da M Yan ❤️

Nika
1 year ago

Your company is the best. For 2 months I was trying to get compensation from wizzair because they just canceled my flight one day before. I couldn’t get anything, but with your help, I got more than, I was expecting. Thank you for your help.

Vasil Vasilev
1 year ago

I would like to thank Claim Compass for the great job on our case! Communication was fast and efficient and we got our compensation in couple of months!

Atanas Mishev
1 year ago

Great experience. Thank you!

Shayaddur Rahman
1 year ago

Date of experience: January 31, 2023

Gheorghe Florin Tatar
1 year ago

Date of experience: January 31, 2023

Eugenee Pronina
1 year ago

It was a pleasant surprise! I received my compensation after 4 months. Thank you, Claim Compass, great service!

Jyoti
1 year ago

It was an easy procedure to follow and thank you for getting us back. I really appreciate for your help

Gabriela Kutseva
1 year ago

Perfect communication and prompt and quick service! Never expected that I will actually get compensation when I applied for it but they kept me informed about all the procedures and in the end I was very surprised and happy. Thank you ClaimCompass!

Andrei Visan
1 year ago

I received my money back thanks to them. I know it passed 6 months but in the end I got my money back so it’s all that matters

ralph barnett
1 year ago

Great service, easy to deal with agreat result. Highly recommended.

Lili Muraru
1 year ago

They offer all the support you need and they answer all the questions that you have quickly!

David Carter
1 year ago

They made the whole process faster. without them it could have been take years.

Sophia
1 year ago

ClaimCompass was able to secure my compensation from the airline quickly and efficiently!

Jakub Solčány
1 year ago

It took quite some time but I have received my compensation.

Aram Tsaturyan
1 year ago

It was easy and didn’t take much time from me to submit all the necessary information. After some time I got the compensation, as expected. Overall, a very positive experience.

Younes Douiri
1 year ago

Date of experience: January 26, 2023

Juraj Cvajo
1 year ago

End to end management of the request, took only few moments to fill out and they take care of everything. Money received shortly after claim was resolved and no prepaid fees!

Ciprian Daniel
1 year ago

Just got our 540eur compensation for a canceled flight. Thank you.

Gustavo Vizachri
1 year ago

We got the compensation! It took a long time but claim compass did everything we just waited.

Manu
1 year ago

Todos sabemos que en muchas ocasiones es dificil reclamar nuestros derechos ante las cias aéreas pero no por eso hay que abandonar. Con el apoyo de ClaimCompass se puede de manera real reclamar ante abusos que pudiesen cometer algunas compañias

Jasmine
1 year ago

Foarte profesioniști oamenii! Recomand cu încredere din toată inima să apelați la ei în cazul in care vreți sa faceți o contestație pentru ca se vor ocupa garantat. Datorită celor de la ClaimCompass Am primit despăgubiri considerabile pentru un zbor întârziat cu 4 ore de către compania Wizz iar eu nu am făcut decât sa completez o cerere online și sa atașez documentele doveditoare întârzierii. Deși eu am uitat de contestație, ClaimCompass nu a uitat și m-a înștiințat recent cu un email ca AU REUȘIT . Multumesc

Denislav Sabev
1 year ago

the company has done the exercises very well

Ilo Dim
1 year ago

Много добра услуга! Бяха спазени всички условия описани в сайта на Claimcompass

Nayden Valchev
1 year ago

Great experience because you only need to contact claim compass, provide to them some relevant information and they are doing the rest of the magic. I can only recommend!

Gökhan S.
1 year ago

They managed to get a compensation from Turkish Airlines for me

Cedric Dussler
1 year ago

It was a fairly easy process, and you pay themfor the simplicity and peace of mind of basically of not having to do anything. But their premium is pretty high (over 35% in my case ) and their pricing not very transparent on their site when you contact them, so I couldn’t tell you what their calculation is. But overall, I didn’t get ripped off, and got more than half of my refund, which, is alright I guess.

Asen Rangelov
1 year ago

I received my money and everything was smooth

Lawrence
1 year ago

Turnaround time was a little long, but i got the money so, in the end, i dont care lol. Thank you

Lucas Franco
1 year ago

They were very responsive and super helpful. Got my compensation rather fast.

Veronica Manu
1 year ago

Helpful and polite staff was a great pleasure working with them.Thank you for making everything work faster.

Carmen
1 year ago

My experience was great, i got my money back

Stefanel Cernat
1 year ago

Super ok am primit compensație de întârziere zbor servicii de calitate

Eric L.
1 year ago

All worked fine However they keep a high percentage of the refund. Wondering if I should have done it myself.

Fernando Venâncio Mitkiewicz
1 year ago

Recebi minha indenização conforme muito bem explicado pela ClaimCompass, o processo às vezes pode parecer demorado, pois é necessário aguardar o posicionamento da cia aérea, todavia depois de confirmado a indenização é rapidamente depositada em sua conta. Recomendo fortemente àqueles que pretendam reclamar a indenização que busquem meios de provar (fotos, passagem área,recibos) o ocorrido para facilitar o pleito.

Lubomir Ivanov Naydenov
1 year ago

Very profiessional and seamless service, highly reccommend.

ЧСИ Росица Апостолова
1 year ago

EXCELLENT GREAT FAST SERVICE

Rodrigo Sabatini
1 year ago

ClaimCompass is a reliable and helpful company, its really straight forward to start your claim and they do all the rest for you, I got 600 euros back for my delayed flight, ClaimCompass took their part, fair enough, it was definetely worth it. I would recommend them, thanks.

Milena
1 year ago

Thanks to ClaimCompass I got my compensation in 2 weeks after my flight was cancelled and payment in 1 day after I recieved the email stating the company agreed to compensate.

Michelle
1 year ago

Nowhere along the claim journey (even when entering credit card information in) do they tell you how much they will deduct. Regardless of how great the service is, people need to know what they’ll be charged upfront. I realized this before hitting submit and am so glad I did as it was actually the same amount of effort through the airline’s website.

James Econs
1 year ago

Refund received quickly and hassle-free. Great service with regular updates.

danna dannys
1 year ago

Thank you very much. I really did not expect to receive the money. Really good experience. Thank you from the bottom of my heart.

GRAZY
1 year ago

Je reçu mon indemnité très rapidement. Merci beaucoup ClaimCompass!

Mayra Issa
1 year ago

Fast, easy and convenient

Anu
1 year ago

It was surprise that you take so big amount of compensation for yourself. We try To get compensation straight from the air france allmost a year, but we cant get it, because I have made an application for you at first. It was a mistake, and nobody says that I cant have a full compensation because of you. I would be happy if someone have told the rules honestly, now I feel like a fool and cheated.

Andrija Boskovic
1 year ago

Great service, trustworthy and money arrived.

OUALID B.
1 year ago

Scammers! Stay away! Claim 184511. I year and a half and no compensation at all. Everytime a different lie. On October, they had the audacity to send me an email saying that my claim was successful and that I will be getting my money in a couple of days and added a link so I pay their fees. After waiting for a month, no money and I kept getting an email asking for their service payment. A bunch of crooks! Im filing a complaint against you

antonio. lukacevic
1 year ago

quick answers to questions, excellent way of communicating

Leland Olson
1 year ago

Happy I got compensated for my delayed inexperienced in AMS. After multiple plane issues, delays, no flight crew for the new flight, and having to miss half a day of plans in Berlin, they were able to settle my claim and I got compensated! I wish the US had this sort of law in place! Thank you ClaimCompass for settling this. Xx

Milda Kubiliunaite
1 year ago

everything great

Marija Silver
1 year ago

ClaimCompass won a claim that was first denied by WizzAir. They replied to each email the same day and answered my questions. The case took a while because they had to take it to court, but it finally paid out. Definitely recommend

Edina szegvári
1 year ago

It was a great job. Correct and reible company . Thank you.

Vilizar Hristov
1 year ago

It took months but at the End i am happy with the results! You did what you promised to do and everything is legit. Got the money in my account. Thank you!

Marilena Barbu
1 year ago

Date of experience: January 04, 2023

Louis
1 year ago

Very happy with my experience. Excellent communication, clear and efficient process. It took a while to receive my compensation (several months), but I expected that, and it worked eventually. Thank you.

Aila
1 year ago

Highly recommend ClaimCompass to handle issues with the flight delays and get compensation.

Hanna
1 year ago

The whole experience of claiming the compensation was pretty easy and low effort and pretty quick too. The customer service was very attentive and helpful. Will definitely use the service if such situation happens again.

Tay Soto
1 year ago

I had a problem with my flight from Portugal and the team from ClaimCompass was able to process my claim successfully. It took around 8 weeks to get a result but I am really happy with the service I got.

Girl
1 year ago

i received my compensation. Very good service

Luka Borkovič
1 year ago

1. Simplicity 2. Trust 3. Speed 4. Quality ClaimCompas helped me to reclaim ca. 160€ (after their provision) concerning a 11 hour delay with WizzAir, after they declined my request for the refund. WizzAir ticket cost 19,99€. It took about 4 months (meanwhile I completely forgot about the case) that they replied me with positive answer and transferred the funds onto my account in few days. I can only recommend!!!

mevrouw M T
1 year ago

I used their services twice. First time it was great and very fast. The second time it took much longer because the airline was not responding. I had to contact ClaimCompass several times to ask for an update and to remind them to send another reminder. It is not clear what is the legal timeframe for the Airline to respond and I didn’t know what to expect in this case. It took about 6 months and then I received an email from the airlie confirming they processed the claim via ClaimCompass and closed it with a compensation. For further questions, the Airline said to contact ClaimCompass which I did and to my surprise they said that they did not receive a response. I had to share proof from the airline. Few hours later, ClaimCompass sent me an email confirming the compensation. In the end, I did most of the work. I thinki next time I will not use an agency for the claims but go directly as 35% commission is quite high plus the transaction fee you pay to have the 75% of money transferred to your bank account. The transaction fee is not mentioned anywhere in the FAQ

Georgiana Andreea
1 year ago

They were helpful to my case and always kept me informed about the status of the claim!

Radoslav Mechev
1 year ago

The process was easy for me as a client and will recommend your services to others!

RDW
1 year ago

I used ClaimCompass to collect compensation from a cancelled TAP flight from Lisbon to Marrakesh. I found the process with TAP too confusing. I began a claim with ClaimCompass, which was fairly easy although there are some automated messages, which can be confusing. Still, the claim was processed and approximately three months later the money was in my account minus a 25% fee, which seemed fair. I can honestly recommend their services.

Radoslav Yoshinov
1 year ago

I had no problems since with all the forms, the process is user friendly and the company is reliable. I have used them 3 times now and it was always a positive experience and i got my compensation as fast as possible

David Stuller
1 year ago

Fast, reliable and helpful support. They managed to get my compensation. I would not have been able to go after the company by myself…

Yuliia Kondratenko
1 year ago

I had a cancelled flight flying from Rome by Wizzair in September. In December I received my 160€ compensation. A bit long, but it is not a ClaimCompass fault. They kept me updated through the process and in general provided a good service.

Cédric
1 year ago

Not so much to do , except provide the documentation and wait for the fees. Good experience , I would recommend

Hamed Samadzai
1 year ago

After some months I wasn’t too sure if I’ll receive anything – but all of a sudden, we got 250€ per person. A great Christmas gift! Will absolutely use and recommend this service in the future, 5 stars!

Adnan
1 year ago

In general, I had a very good experience with claim compass. The procedure to apply was easy and clear. All e-mails were replied quickly and professionally. The only issue I had is high fee. For me it was 35% which I found out in the end. I believe next time I will try with different agency only for this reason. Everything else was prefect.

Johanna Mittermayer
1 year ago

You have been informing me well about the procedure that takes quite a while always kept me posted thanks!!

Liz Lane
1 year ago

Date of experience: January 03, 2023

Andon
1 year ago

Very easy the process and got around 3 months to get my compensation.

Moni
1 year ago

Refund and compensation received for a cancelled flight!

Vicky
1 year ago

Top Class Service & Follow-Up, Extremely recommended as i had very poor experience in the past from other companies.

Ilya
1 year ago

I very quickly got my compensation. Can highly recommend the service

Ivan Guentchev
1 year ago

Perfect, very good job and cooperation

PureGo LTD
1 year ago

Although it took almost five months The job was surely done

Sabina
1 year ago

Really easy to submit forms and tell about my experience. Took only a few minutes and that was that. Pleased with how it went.

Martin Ivanov
1 year ago

Pros: – The web app is informative and easy to use. I filed the claim in a minutes. Cons: – The time I waited for the compensation was around 5 months and nobody sent me any info what’s happening. When I asked I got an auto-generated email that I needed to wait (extremely informative :D) – Other people from the same flight used similar platforms and they got their money after less than a month. – I did my research afterwards, and their fee is higher than their competitors. Conclusion: – In the end they did the job, but I recommend you using other apps

Cosmin Coco
1 year ago

Sant foarte multumit de servicii, și sant serioși, am primit compensatia foarte repede, după ce am trmis contul în 10 min am primit bani,

Giulia Gagliano
1 year ago

attenzione ai bisogni del passeggero, precisione nelle risposte e rimborso soddisfacente

Ivan Ivanov
1 year ago

Very good service. Literally 10 15min work to upload tickets id and etc and 3 mounts later I recieved the money without doing nothing. Great service. Thanks! Last step was great. Basicly you recieved email to fill ur name and IBAN. I gave my revolut iban and these guys made instant sepa and transfer money for 1min. Lol

Mzia Chitadze
1 year ago

Though it lasted almost 4 month, it’s is super easy to apply and the results always say its word

Johnny
1 year ago

Good timing and fair on all procedures and to battle overall to get your claim from the airline; First time submitting a claim ever and I actually submitted the second one now! Pleasure to work with you!

Cvetan Dontchev
1 year ago

Dear Customers, I am very happy,that I and my family will receive our claims in 1 or 2 days))) And the best,that I like In the people working at ClaimCompass is that only 2 times I needed some information from the company regarding our issue. I just write a email and they answered me immediately on the same day

Florina
1 year ago

Date of experience: December 28, 2022

Cart Crawl
1 year ago

Comme d’habitude, excellent service!!

Miguel Almeida
1 year ago

I wasn’t expecting to get any money back, but I did!

Zygimantas Juska
1 year ago

Date of experience: December 22, 2022

Radost Mazganova
1 year ago

This is my second experience with this company and in both cases it was successful for me.

Natalia Burno
1 year ago

the service worked, I uploaded papers, several weeks later received my compensation, thank you for the help

Claudia
1 year ago

I heard about ClaimCompass at the airport and I said let’s try.We are really happy with the result.They are very serious in what they doing and we get our compensation.

Christine
1 year ago

I didn’t have to do anything other than uploading the supporting documents. Received my compensation in about three weeks. Thank you!

Cláudia
1 year ago

Não pediram reembolso das despesas. Tendo em conta o custo do serviço, esperava que tudo fosse tratado

Ski Jet
1 year ago

Foarte profesionisti. Reclamatia a fost facuta cu un an in urma dar nu a fost vina lor ca a durat atat. Recomand!

Jov
1 year ago

This is second occasion successfully I used this company to make claim due to cancelation of my flight. All recomendations

Stoyanova
1 year ago

The Claim compass team was great! The whole process was easy and smooth.We got our compensation in less than 2 months

Peter Engelmann
1 year ago

Super easy to start your claim and then you just have to wait. WizzAir is a tough one, it took 5 months to squeeze the compensation out of them but finally CC succeded. If it took 5 months for them, imagine how long would it take for me or you to make an agreement with Wizz, if ever So yeah, worth it for sure, I’m satisfied!

Greta Naiaretti
1 year ago

The team is very nice and friendly and inform you everytime there is an update regarding the case. They were very reassuring and empathic.

meda meda
1 year ago

Everithing as agreed. Nice work

Grace Sugut
1 year ago

The timely responses and exceptionally efficient services

Roman Marius
1 year ago

Recomand cu incredere, nu credeam ca as putea beneficia de compensatie dar totul a fost posibil cu ClaimCompass Multumesc mult

mister schwarz
1 year ago

After filing a complaint ClaimCompass took all the work, there was clear instructions on what documents and data needed to be submitted by my side and after that there was all on them. Also, by getting personal number of yor claim it is very easy to track progress of your claim so that’s good too. My case for acquiring money was actually fast in my opinion, it was month and a half.

Daniel Marin
1 year ago

As always, perfect service. Fast and reliable.

ionut spiridon
1 year ago

I used this company a few times and every time it was successful. Give them a try if you have had delays, flights cancelled etc etc.

Tomi
1 year ago

They did the job done, with just the tiniest effort from our side. On the other hand, the process lasted a bit longer than I thought so, and you don’t really get updates (unless you ask for them).

Christine
1 year ago

J’ai effectivement reçu l’indemnité que la compagnie aérienne ne voulait pas donner. Les interactions avec ClaimCompass ont toujours été fluides et simples.

Diana Kurteva
1 year ago

Perfect work! I received compensation!

Philippe Marchal
1 year ago

Nous avons pu, suite à un surbooking sur notre vol retour de Crête, obtenir rapidement une indemnité, grâce à l’efficacité de ClaimCompass. Aucun soucis, la gestion du dossier exemplaire du début jusqu’à la fin.

Manmeet Saini
1 year ago

Claim Compass is best. Specially thank to Lilly who has handle my flight delayed claim.

Larry Lim
1 year ago

ClaimCompass (CC) was the only option for me because the airline website somehow didn’t allow international travellers to file on their website. It took about 4 months to claim and I only got one automated update during that period. And out of the EUR 500 compensation, I finally received only EUR 284 after deducting CC’s commission and bank transfer fees. All in all, CC’s service was easy to use but I wished there were more useful updates, and the commission and fees weren’t that high.

Mikael Tincu
1 year ago

Good Team, Fast Answer, Fair Fee.

Maider Echaniz
1 year ago

Ryanair cancelled my flight on the 1st of October. I got the refund straight away, however because I claimed the refund, somehow my booking ref desappeared from their system, and therefore I was unable to claim compensation via their EU261 form, as it was unable to find my booking in the system (very clever move from Ryanair). After more than 2-3 hours on the customer services chats, I gave up, so I contacted ClaimCompass. I submitted my claim via ClaimCompass on the 8th of October, and I got an email from Ryanair on the 29th of November saying a claim was being reviewed. On the 6th of December, I got another email from them saying a payment of £216.50 was authorised, and the next day it was in my bank account!! While waiting, I must say that Ryanair emailed me notifying that the claims submitted by myself were wrong and other type of bs. I am happy that I let CC to handle my claim because I personally dont have the time nor the patience to deal with dodgy customer services as Ryanair’s!!

ivo
1 year ago

Date of experience: December 04, 2022

YT
1 year ago

You managed the process end to end without much of my involvement, which I appreciate. You also did regular follow ups with me on the status and progress of my request. I finally received my compensation! Thank you, team!

Francesca Nicora
1 year ago

Date of experience: December 04, 2022

Plamen Ivanov
1 year ago

Great communication and service. Thank you.

ioana senca
1 year ago

A durat ceva până la obținerea compensației , cel mai important este ca am primit compensația. Perioada de așteptare până am intrat în posesia compensației 29.06.2022-2.12.2022.

mahmoud shiri varamini
1 year ago

I’ve just submitted required information and documents. After around 4 months, they’ve mailed me that it’s done and asked me for my bank account. Then just after 2 days, I received the money. They’re professional on their area!

William L
1 year ago

The process was clearly explained. It was easy to complete the forms and upload the documents. We were updated regularly and provided with a link to check on the status. The fee was fair. It would have been very difficult for me to complete this process without the help of ClaimCompass.

Galina Shtereva
1 year ago

Здравейте! Да, получих обещетението си. Благодаря за съдействието и за положените грижи към мен! Желая на целият Ви екип щастливи празници, нека през Новата година се множат благодарните Ви клиенти! Бъдете здрави!

Boyanka Gugulyanova
1 year ago

Благодаря на екипа на ClaimCompass за съдействието, за улеснената професионална услуга и за успешно свършената работа!

Dimitar
1 year ago

I am very happy that I was adequately compensated for the cancellation of my flight.After presenting the necessary documents to Prove my case, Claim compass helped me,and dealt with the airplane company.

Ipp
1 year ago

Отлично обслужване, страхотна комуникация. Силно препоръчвам!

Maino Maria Luissa
1 year ago

i didnt expect to get my compensation back because the company didn’t respond anything to me. thanks to ClaimCompass, after 5 months i get me compensation back !

William Nicolai
1 year ago

I was skeptical when United told us about the passenger protection plan… I applied, no real issues actually, but you do need boarding passes, itinerary, etc. so it is not a 5 minute process. In less than 45 days, I received notice that the application was approved – another less than 5 minute ordeal – we received our money. The fee is not insignificant, but given my history of travel, I am thrilled! Thanks.

FA
1 year ago

Everything was perfect. Correct, fast and successful. They kept me informed continuously.

Dave Truyens
1 year ago

Clear communication, friendly people

John Dresselaers
2 years ago

Unbelievable! After originally contacting United about the cancellation of our flight and them not wanting to assure to us of any compensation. I contacted this company and in less than 60 days we were compensated 600 Euros each for our experience. Well done and Thank you for your service.

Paul Collins
2 years ago

Totally hassle-free and a good amount of compensation recovered, I would only use ClaimCompass in the future for similar compensation claims

NIANG
2 years ago

Foarte mulțumit. Vă mulțumesc frumos

Isidora
2 years ago

Je voudrais remercier sincèrement ClaimCompass pour avoir obtenir l’accord de la compagnie aérienne et pour avoir reçu ma compensation de WizzAir. Je n’ai envoyé que les informations nécessaires et tout ce que je devais faire est d’attendre le mail de ClaimCompass. Cette entreprise a économisé mon temps, et a satisfait toute mes attentes.

Vladislav Kostov
2 years ago

Although it took 7 months to have my compensation approved I’m thankful to ClaimCompass for successfully closing the case. Still, I’m giving 4 stars because there was no proactive communication in the meantime on how my case was progressing and at some point I almost gave up on it. Providing regular updates will improve customer experience.

Alexis Pilanga
2 years ago

This company never gave up on getting what you deserve. It took 4 months for my compensation to get approved but it was all worth it. They keep on updating regarding the claim filed. This company is very reliable! Thank you so much! May your company stay long. Godbless!

Nadia khalfan
2 years ago

Claimcompass are amazing. They done exactly what they said they will do. It did take long but it was all worth it in the end. They did not fail me. Thank you soo much!!

Elena Saevska
2 years ago

All was clear what kind of documents needed be sent. The communication was good too.

S.
2 years ago

Amazing experience! It took a while, but it was worth the wait. I received compensation thanks to ClaimCompass and it was money that I never though I would see! 10/10

Kerri Rowan
2 years ago

ClaimCompass is superb – they addressed all the necessary details to process my lost luggage claim in a streamlined manner and they communicated with me throughout the process.

Erika Benk
2 years ago

Claim Compass was great! They solved my claim effectively.

Mihai Jipa
2 years ago

They delivered. It took a while but I guess it’s not their fault, that’s the flight company’s fault.

Yuliyan Nakov
2 years ago

Perfect company. I received compensation very quickly.

Clare Ramsden
2 years ago

When I failed to get an acceptable response from United Airlines, I turned to Claims Compass . Their process to log the claim was very straightforward and they immediately indicated that we should he due compensation. Although it took a couple of months I was delighted when Lily contacted me to say they had secured $600 compensation per person, it then only took 2 days for the money to be credited to my account. Although 35% is a hefty commission this was made clear at the outset and to me was worthwhile, I really was on the verge of giving up which is what I’m sure United Airlines wanted !

Rosen Stefanov
2 years ago

Its easy and good and its easy with the documents

Latyr
2 years ago

Quick response, transparent process and feedback provided every step of the way.

Naji Betinjaneh
2 years ago

Excellent Good service

Șerban Rebeca
2 years ago

They did a great job! If we would have tried ourselves I don’t think we would have made anything.

Kornelija
2 years ago

I highly recommend their services. After 3 months I received compensation. Thank you for your help! Also, claimcompass sent me follow up messages regarding status. Good services.

Zoe
2 years ago

10/10 Recommend! This was such an easy way to get my compensation back! Sure they take a hefty commission but we got over $1000 back and all we had to do was upload boarding passes and explain what happened. $1000 for an hour of my time was so worth it! Thanks Claim Compass!

Emraga Abohamod
2 years ago

More faster for claim compensation decision with arrangement with airlines authorization

Lukas
2 years ago

Date of experience: November 08, 2022

Andrew Allen
2 years ago

Excellent service,straight forward forms no messing around and very efficient the customer service is first class and approachable and guides you through the process.

marcl
2 years ago

ClaimCompass ensures a professional service and delivers excellent results. The website is easy to use even for a non american citizen. Communication through the website has been good with all necessary explanation about the claim process towards the airline company. ClaimCompass staff was very reactive. Fully satisfied by the service and the financial result. I strongly recommend.

Tu Pham
2 years ago

My flight on the 15th of June was delayed for more than 3 hours, departing from BGY (Bergamo Orio Al Serio, Bergamo, Italy) to Warsaw Chopin Airport, Poland. My compensation claim was submitted on the same day, and I got the news that my compensation had been successfully received on the 7th of November 2022. So it took a bit less than 5 months to get 65% of 250 Euro back. Before receiving that, I thought to myself that it probably wouldn’t work cus I’ve been waiting for quite sometime now, but it actually did. So if you experienced a terribly delayed flight, turn to these guys. They know what they are doing 🙂 you might need to be a lil patient tho.

Benjamin Niyonsaba
2 years ago

ClaimCompass is the best! when I was filing my first claim, I knew very little about them and I did not hope to get my claim handled this much fast. Lily@claimcompass was very helpful and excellent communicator. My claim was successfully solved in a few days, and I am super positive about the service provided. And yes… the deducted service fee was a bit of a shock but worth it! Thanks a lot for helping me out! With Kind regards!

Vlad Apostol
2 years ago

Great experience, professional people to work with

Elena Tudoran
2 years ago

Bună ziua! Comunicarea cu compania a fost una ușoară, am primit feedback imediat ce am solicitat unul și am primit compensația intr-o luna și o săptămână de la sesizare. Sunt mulțumită de serviciile dvs. Mulțumesc!

Veneta Iorga
2 years ago

Everything was ok, just it took little loner than expected. Thank you!

Mariana Góes
2 years ago

Easy, fast and got the money back! 🙂 I tried a couple of other companies before, but this one was the first one to be able to help.

Laura Marusca
2 years ago

Date of experience: November 09, 2022

Mi Ka
2 years ago

It has been months since I got ClaimCompass involved and there has not been any update or what so ever. I am forced to wrote their support every month and still get nothing but generic mail replies. They refuse to give details regarding the case. I could confirm with the airline that the payment has been confirmed more than 2 months ago but somehow ClaimCompass does not reach out to pay me my money. I think it’s their squeme of work to never actually pay back the people once the airline transfers them the money. They probably hire people to write them fake reviews here. DO NOT TRUST THEM

Anita Ndiaye
2 years ago

Soddisfazione

Dobbie
2 years ago

Claim Compass – Absolutely perfect.They make everything so quick and easy. Thanks a lot for your help. I really recommend them!!!

gal harel
2 years ago

No one told me it’s 30% payment !!!!…………………………………………

Marigona Jusufi
2 years ago

I am very happy that I came across this company, totally trustworthy and correct. Because of this, I got 260€ after my plane was canceled.

Nicolas Spodak
2 years ago

Date of experience: November 04, 2022

Juan Garcia
2 years ago

A few question and I was done, forgot about it and was reminded of this when the payment came through!!

Н.ики Керанов
2 years ago

Totally worth it, just chill, make a profile and follow the instructions.

danish
2 years ago

It was really easy to put claim onto thier website. In 3-4 weeks I recieved my payment. They charged 220€ their process fees and I received 380 out of 600€.

Sara de Vries
2 years ago

I had no idea such a service existed till I was complaining that Transavia told me to get a hotel for a delayed flight and then refused to compensate the small amount for it. Went through Claim Compass and ended up getting more than double what I was originally asking for. They were able to transfer into my Australian account quickly and easily. I thought with the currency conversion I would lose a lot of $$, but that wasn’t the case. They were super easy to deal with too, no jargon, and great communication throughout the process. Took some weeks, but was worth it! Very happy. I wish I had known about them years ago.

Paula Azagra
2 years ago

My compensation was 300€ and I got 194 from claimcompass so yeah Very good! Got my money! Didn’t worry about anything! Took 7 weeks or so! But got it! Great experience would recommend.

Alex
2 years ago

So smooth ! Quick and painless, I received the funds within 6 weeks, very little admin required.

Jose
2 years ago

Il faut savoir être patient avant d’obtenir gain de cause. Les compagnies aériennes ne sont pas spécialement enclines à aider. Le résultat est là et merci à ClaimCompass pour le travail.

เนตรชนก ไทยปาน
2 years ago

It’s very convenient claim. Within 2 months I receive the compensation 600 euro. Even though it was deducted 30 percent, it’s worthy.

Peng Hoe Loo
2 years ago

Great service! The process was very easy, and I got the compensation of euro390.00 (after deducting the fee) within 5 weeks. In fact, this is my 2nd time claiming through “ClaimCompass” and I highly recommended to everyone!

Ed
2 years ago

Do NOT use his service. Use anyone else, or just do it yourself! It has been 7 months since I got ClaimCompass involved, and I have been told nothing and yet others I know in the situation I was in have been compensated months ago. Worst experience I’ve had with a company, completely unprofessional and not worth your time.

Paolo
2 years ago

When airlines stop talking to you, ClaimCompass came to the rescue! The best part was being kept informed at every step of the claim. You guys are awesome!

Bob Tuleya
2 years ago

I was made aware of the European Law by a fellow passenger in Portugal. I found your company on the internet, made an application and received reimbursement within 3 months.

Camelia Meghes
2 years ago

Prompt responses, accurate emails with clear status information, documents requested.

Philip Subhan
2 years ago

This was an easy seamless process. Great communication and support all the way through.

Maisha Maimuna
2 years ago

I will recommend Claimcompass to everyone, thank you for helping me out! They actually worked on it and took it seriously, thank you again! 🙂

ana
2 years ago

everything worked out great. Just find it a bit pricey

Magre
2 years ago

The second leg of my flight with Qatar Airways was cancelled and the company rebooked me on another flight with a total delay of 12 hours. While at the Qatar airport I tried to file for a compensation at their service desk. But the employees just keep bouncing you off to another person somewhere in another wing of the airport, then at that other desk they say that you need to call somewhere but nobody there picks the phone etc. I realized that getting the compensation from the Qatar Airways on my own was a questionable endeavor so I decided to look for some company that could do it for me. I found ClaimCompass via search and submitted all the required documents online. I just took the picture of the boarding passes and the passport with my phone and uploaded them. The process was quite smooth. In the end I received my compensation but it took about 4 months. During the waiting period I was contacted by ClaimCompass twice via e-mail updating me on the status of my claim. Both times I was informed that the Qatar Airways has not issued a certain statement so that was the reason for the delay. The air company is clearly reluctant to issue compensations and drag their feet till the last moment allowed by the law. So not much can be done in this situation to accelerate the process I guess.

Don Juan
2 years ago

We received our compensation, thanks Claim compass

Agostinho Vieira
2 years ago

nice work and very fast to pay the reward

Veselin N Veselinov
2 years ago

Successful received compensation!

Carmen Romanof
2 years ago

Excellent service! Great company to work with. Very satisfied with claim results. We highly recommend ClaimCompass.

Kaan Akin
2 years ago

It was a great experience. I’m very glad that I’ve used ClaimCompass for my flight. The only downside is fee is roughly of the claim itself.

Daniel
2 years ago

cei mai buni, doar am incarcat actele care au fost cerute de catre aceasta companie si apoi la ceva timp am fost anuntat sa introduc datele cardului pentru ca o suma de bani este in asteptare in urma despagubirii

Mr Emil Siegmeth
2 years ago

Am apelat la ei in urma anularii zborului Ryanair din 21 octombrie 2022 din Malaga catre Treviso Italia! O doamna Mihaela mi-a spus ca sintem eligibili pentru despagubiri si ne-a indicat ce documente trebuie sa trimitem! Dupa citeva zile i-am transmis motivul anularii zborului, ei habar nu aveau de motiv pina ce nu i-am informat eu! M-au intrebat de unde stiu, le-am spus sa se uite pe internet! Dupa ce le-am transmis acest lucru, la doua zile dupa mi-au spus ca nu sintem eligibili pentruca asa cum le-am spus anularea cursei aeriene s-a facut din cauza grevei controlorilor de trafic aerian! Le-a trebuit aproape o saptamina sa se uite pe internet la motivul anularii, si dupa ce le-am spus eu! Problema este ca datorita acestei firme am pierdut si ocazia de a-mi recupera banii pentru calatorie de la Ryanair cel putin pentru intoarcere care nu a fost anulata! Feriti-va de ei, total neprofesionisti, ba mai mult te pun inainte de a recupera ceva sa le dai datele cardului tau bancar, inclusiv CVC-ul, fara sa faca nimic!

Dimitar Kazakov
2 years ago

WizzAir cancelled our flight last minute. ClaimCompass helped us get compensation, the process was easy, no hassles.

MVujeva
2 years ago

Our flight was cancelled 6 months ago and we contacted ClaimCompas and today I’ve got compensation 160 EUR. Thanks to the whole team for helping me! Full recommendations!

Alex Saibt
2 years ago

Highly recommend this company. The process was extremely smooth and efficient, and compensation was secured in a matter of two weeks after submitting the requested documentation.

Zangua
2 years ago

Sono stato soddisfatto del servizio. La compilazione del modulo non è duranta tanto, ho dovuto aspettare qualche settimana ma appena mi è arriavta la mail, ho inserito i miei dati della Banca e mi è stato accreditato subito il rimborso.

Amanda Wingate
2 years ago

When I decided to try to claim for my delayed flight I tried to go through the airline but they were not helpful and the website was hard to negotiate. I found Claimcompass and it was really easy I put in details of my flight and they did all the rest

muhammad hazwan rahman
2 years ago

Just received the compensation. Thanks a lot for the quick response. Highly recommended.

Emil Cheslerean
2 years ago

Date of experience: September 01, 2022

Venelin Angelov
2 years ago

I am very happy with the service provided by Claim Compass. I got my money relatively quick and the team was supporting all my questions

Peter Karadenizov
2 years ago

Everything was done perfect.Thanks

Pablo Olivar
2 years ago

Obtuve mi indemnización a pesar de que la compañía me había dicho que no me correspondía. Aunque tardó 5 o 6 meses. En cualquier caso la gestión que hice fue mínima y se encargaron de todo. Satisfecho

איליה יגורוב
2 years ago

The compensation I should have received was 250 euros. After five months you informed me that I did receive the compensation. I was asked to send my details. I sent them several times. After that you told me that I should get 162 euros which is also a bit, but ok. Only 138 euros entered my account. You took almost half. I will not recommend you.

Georgi Kalaydzhiev
2 years ago

Great service! The overall process is fast and easy. You have to fill some standard forms. Later, no more than 2 or 3 emails were exchanged to provide some additional documents. The whole refund process took 3 weeks from the moment I submit the claim to the day I received the money back. For comparison Ryanair had to refund me for a cancelled Covid flight and it took them 2 years. One suggestion – the website’s login/signup process needs to be improved along with site navigation.

Keti Trifonova
2 years ago

I am satisfied with the positive resolution of my case. Everything was quick and easy. thanks

Atanas Karamanliev
2 years ago

Date of experience: November 21, 2021

Customer
2 years ago

Extremely convenient service. Well worth the percent they keep from the reimbursement. I just registered my flight delay and got my money once all the legal work was done, a few months later. Especially useful for flight operators that “don’t have it as a policy to pay reimbursements”.

Ab
2 years ago

An absolute easy process. Submit your claim and requested documents. They handle the hassle and all the back and forth with airline. I recommend 100%.

Miryana Dorosieva
2 years ago

Thank you for supporting me in the process. I received my compensation.

Mike Yaacoub
2 years ago

Just absolutely impeccable service, I had a flight from Europe to the US, that flight got delayed a few hours and my layover in the US got delayed for many hours. Now since europe is involved I knew my rights were covered, so I just handed over everything to Claimcompass and they took care of everything! two months later, got my compensation.

Ambrose
2 years ago

According to the events of 27 July 2022 about Flight KLM 535, I am short of words for such level of sincerity, kindness and efficiency by Claimcompass and KLM airlines.

Anne Mitchell
2 years ago

I tried another company first and was getting nowhere. I cancelled and started over with Claimcompass and in a few weeks received the money. Thanks so much.

GG
2 years ago

I was a but skeptical at first, but ClaimCompass took care of everything. Sure, they took their cut, but I think it was well worth it.

Stoyan Alov
2 years ago

Claimcompass helped me to get my compansation after the claim I lodged by myself was rejected by the airline. I can only say a huge “Thank you” because the company is very professional and informed me about every single step. Highly recommended to everybody in the future.

Mantas Vaškelaitis
2 years ago

While some other organisations provided me that compensation cannot be claimed for the flight in question, ClaimCompass did the job and did it in a very satisfactory way

Maja
2 years ago

My flight Dubrovnik – Athens in April 2022 was cancelled. I haven’t received any information about it even today. The agency through which I bought the ticket, despite the flight cancellation, sent me emails that I could rent a car through them, find accommodation etc. (as everything was fine). I was able to get a refund for the plane ticket and thanks to ClaimCompass additional compensation. Thank you so much!!!

Flavia Bosire
2 years ago

My experience with claimcompass was amazing. I would definitely recommend. They kept me updated every step of the process through email. A big thank you to Lily who updated me via email

Boyka Dzhartazanova
2 years ago

ClaimCompas took care of everything related to my case and saw it through to completion.

Olena Konstantinova
2 years ago

This company knows what they are doing. Asked them to help me to get reimbursement for my unhappened flight from Paris to Luxembourg. It’s took them up to 1,5 month and once they have got the money they have send them to me. Grateful for help !

Dupe Awofeso
2 years ago

Thank you so much for getting my compensation. This is an excellent experience for me. Thank once again. You’re the best.

Filipe De Monteiro
2 years ago

They believed that we could get the agreement going, even without having all the recommended documents, and they did it! reached agreement for a compensation due to the airline didnt let us (4 persons) board the plain because of overbooking. We were stuck in Panama for 1 extra day, had to miss work, etc… Thanks ClaimCompass!

Naomi Crăciunesc
2 years ago

Foarte serioși

Alexandra Luiza
2 years ago

Date of experience: October 11, 2022

Davor Vranjes
2 years ago

Fast response, better ending 🙂

Jane Roehrig
2 years ago

Pretty amazing company. They got us $750 in cash for our delayed flight from Paris. I highly recommend them. Great and honest company.

Elena Dandu
2 years ago

Thank you !❤️ So much the best people ! It’s so very good!

Mr Petar Ryahov
2 years ago

Успяха да осъдят компанията за обезщетение. Препоръчвам

Lito Karaolidou
2 years ago

Date of experience: October 06, 2022

Izabela Pavlova
2 years ago

Date of experience: June 10, 2022

Vitalii
2 years ago

All good thank you very much. Kind regards Vitalii

Al Boulmer
2 years ago

Merci pour votre accompagnement et la facilité de la procédure.

Dan Romanof
2 years ago

Thank you for helping me receive compensation for airline delays. The process was easy and straightforward.

Johannes Friedrich
2 years ago

Works out perfectly! Got a refund without any hassle!

Leslie Williams
2 years ago

I experienced a 6 hour delay and received compensation. This process was seamless, they keep you informed every step of the way. It took about 3 months and no headache of having to fight it out direct with the airline. I would recommend them to anyone seeking satisfaction from a delayed flight.

Aisling
2 years ago

Amazing service, after 18 hour delay recieved €800 back! Definitely wouldn’t have had the time or patience to follow up myself.

Amber Markus
2 years ago

Totally forgot about the claim and then 1 month later got the mail that it was excepted by the flight company!

Esteban Ruiz salem
2 years ago

Muchas gracias por la eficacia de vuestro servicio. 100% recomendable

customer
2 years ago

A very serious company that did not disappoint me.

Zsuzsa Momade
2 years ago

On my way to Ghana on 1st July my KLM flight from Budapest to Amsterdam was delayed so, that by the time it would have landed in Amsterdam, my connecting flight would have left. So I was rebooked for the following day, 2nd July to fly to Casablanca, Marocco by Air Maroc and then from there on 3rd July to Accra, Ghana. Eventually instead of 1st July I got to Accra on 3rd July. The overlay times were too long, the flights not as comfortable as KLM. Unfortunately I did not find any possibility to submit my claim for compensation directly to the airline (maybe it was my fault?). So when I found your service, I submitted my claim through you. (1) I think, you commission is too high, since I recieved 387.89 Euros out of the 600 Euro due to me. At least it is more than nothing though. (2) The e-mail informing me about the result and the receiving of the compensation did not get to me for some reason I don’t understand. It was not until I inquired about the process that I got another mail informing me about the outcome of the case. I think when there is no response to an e-mail, there should bee a follow up. I cannot imagine that someone would not answer to a mail informing him that his money is ready, provide your bank account info. This is why I gave 4 stars instead of 5 (if it matters at all). On the overall I say thank you for your work.

Dariusz B.
2 years ago

Date of experience: September 29, 2022

Ivana
2 years ago

Happy to share my positive experience with ClaimCompass. Recently my flight got canceled 30min before departure with no reason given. After this I contacted ClaimCompass and thanks to the company, in two months, I got a compensation of around 300eu.

Michael Sutcliffe
2 years ago

Super persistent even during immense Covid court backlog, thanks a lot for helping me get my compensation for a flight to Zagreb

Gratiela Sabine
2 years ago

This is the second time i was helped by Claim Compass to get my flight compensation. They are quick and professional. I definitely recommend them and will use their services the next time my flight gets delayed!

Sommerfeld Franccesca
2 years ago

took some months but got my compensation in an airline where i thought i wouldn’t get anything for their unfair treatment as they refused everything before so i am very happy with the service :).

Suman Banerjee
2 years ago

Excellent response and easy. Thanks

Emanuela Elena Dusan
2 years ago

I am very satisfied with that company that managed to recover my money for the canceled flight. Thank you very much

Preeti Singh
2 years ago