English
Value for money
Customer support 9.0 / 5.0
Ease to use 9.2 / 5.0
Credibility 9.8 / 5.0
Customer reviews 9.2 / 5.0
9.5 out of 10
Ranked #2 out of 5

Airhelp.com

Review was submitted Flight compensation by James Gallagher Updated at: 16th of August, 2023

Airhelp.com is a globally recognized and top-rated company that specialises in assisting passengers in receiving flight delay, cancellation or denied boarding compensation. They are dedicated to educating passengers about their air travel rights, especially EU passenger rights, and offer an easy-to-use online flight delay claim form on their website and app. In addition to their compensation services, AirHelp now offers a new prepaid flight delay service called AirHelp Plus.

Customer support
Ease to use
Credibility
Customer reviews

The alternatives to Airhelp.com


Summary

Overall rating & rank
9.5 / 10   (#2 out of 5)
Commission
25 %
Price range
$
Origin country
Supporting languages
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Established :
2013

About

Airhelp.com is a flight compensation company that was founded in 2013 and has since gained global recognition. It has grown rapidly and is now the largest flight claim company in the world with over 500 employees. AirHelp's primary goal is to promote awareness of air passenger rights and assist passengers in claiming refund for delayed, cancelled, or overbooked flights. This company is legit and registered as AirHelp Limited in Hong Kong, and it also operates under the AirHelp brand name in Germany through AirHelp Germany GmbH. It is important to note that AirHelp is not a scam and operates under EU Regulation 261/2004. The company works under the "no win, no fee" rule, meaning that you only pay fees if you win your case. The fee is a percentage (35%) of your compensation amount plus a 15% legal action fee if the case goes to court. You can find additional information about www.airhelp.com services in a review below. For those seeking an alternative to AirHelp, you may want to consider Skycop, Claimcompass, Compensair, or Flightright, which are all reputable flight claim companies with positive reviews.

Customer support

Airhelp.com offers high-quality customer support and has a fast response time for flight claims. Their customer service is available in 29 languages including English, German, French, Portuguese, Spanish, Italian, Greek, Norwegian, Finnish, Swedish, Danish, Dutch, Polish, Russian etc. AirHelp takes a personalised approach to customer service and ensures that each customer receives relevant feedback rather than an automated response. They offer support through their website and also through social media channels such as Facebook and Twitter. Customers can find a FAQ section, phone number, and email on the AirHelp website, and they can also contact customer support through the website's live chat feature and social media (Facebook, Twitter, Instagram or LinkedIn).

Usability

AirHelp provides a user-friendly online claim form that can be easily accessed through their website or app. Customers can select their flight from a list of flights with their numbers, making it very convenient to fill out the claim form. AirHelp also provides customers with the ability to log in and check the claim status online. In addition, the Airhelp.com website offers various tools such as annual best airlines rankings, a list of worst airlines, airport ratings, and information about airline passenger rights. However, some customers may find it inconvenient to register using an email address while filling out a flight claim form. In addition to their flight delay compensation service, AirHelp has recently added a prepaid flight delay service called AirHelp+. Customers can also use AirHelp to claim compensation for delayed, damaged, or lost baggage.

Credibility

AirHelp, the flight compensation company, ensures transparency by providing all activity details to the public. Their website, airhelp.com, encrypts customer data and complies with cookie and GDPR policies. In addition, AirHelp maintains an active presence on several social media platforms, including Facebook, Twitter, Instagram, YouTube, and LinkedIn. Customers can also find feedback and discussions about AirHelp on Reddit and TripAdvisor forums. According to Trustpilot, AirHelp has a rating of 4.6/5, indicating a high level of customer satisfaction. However, their Facebook rating is lower at 3.3/5.

Pros/Cons

ProsCons
Additional services: delayed, damaged, or lost baggage compensation and prepaid flight delay service AirHelpPlus Sign up and log in only with email
Support is provided in various languages 
Possibility to check claim status online 
It takes 4-10 weeks to get compensated 
24/7 personal support on the website chat 

Questions & Answers (10)

 

Related reviews (1)

Customer reviews (2993) Rate company

Daniel-Petru Niculin
1 year ago

UPDATE: I have solved the problem with the help of both my bank’s and Air Help’s support (which i must say was extremely nice and helpful!!!) and the transaction finally went through (i had not sent the SWIFT IBAN initially, my mistake). I gave the rating 4 out of 5 because i wasn’t contacted by Air Help when the transfer had not managed to went through initially, leaving me to wait more than necessary to contact them myself. Overall i had a nice experience with the company! ————————————– INITIAL OUTDATED STATEMENT: Hello! I was intending to give a higher rating but my compensation you claimed to have sent has not arrived in my bank account.

Oumy Ndaw
1 year ago

merci de votre aide Nous n’aurions certainement pas eu le même résultat si nous avions fait les démarches par nos propre moyen.

Moldovan Felician
1 year ago

Date of experience: March 21, 2023

francis Michon
1 year ago

J’ai saisi pour mon épouse Air-Help pour un retard de vol avec correspondance. Le vol est parti en retard et a raté la correspondance d’un vol de la même compagnie de peu. Il a fallu attendre sans assistance un autre vol et le retard a été de plus de 4h 1/2. Ce type de retard est prévu par le Règlement européen et Air-Help a dit que le dossier ouvrait droit à indemnisation, mais qu’il fallait patienter. Puis, brusquement, Air-Help m’a indiqué que mon dossier n’était pas éligible, au motif que la perturbation a été causée par de mauvaises conditions à l’aéroport, donc imprévisible, ce qui est absolument faux. Ma femme y était. A force d’insister, Air-Help a fini par reconnaître que le texte était clair, mais que le traitement d’un dossier est parfois plus difficile devant certains juridictions. En bref, Air-help considère que ce n’est pas rentable pour elle et classe unilatéralement le dossier, en inventant un motif. Ne faites donc pas confiance à ce genre d’organisme et surtout ne prenez pas d’abonnement !

Giuseppe Florio
1 year ago

Io vi ringrazio ma le tempistica per il rimborso sono tempi lunghi .

Jan O.K.
1 year ago

Today i finally got a response that i will get paid from my 6 hour delayed flight in 2018! It took no more then 5 YEARS for them to solve this case, and i only receive 100 euros insted of the 400 that they promised to begin with, which is also the standard for this delay.. do not use this company, do this yourself and save time and money and on top of all a ton of frustration due to the lack of response from this company..

Yvette Kendal
1 year ago

I would not have known where to start when it came to claiming compensation from the airline for delays so it was helpful to have someone else deal with the process!

Rodrigue Maheshe
1 year ago

I’ve received my money but less than what I was expecting.

Claudia Thielmann
1 year ago

Was schief gegangen ist, ist das kein Geld überwiesen wurde. Es wird lange an der Nase herum geführt mit falschen Versprechen und dann doch nicht überwiesen. Nach vielen Kontakt versuchen kommen sehr verzögerte „Lösungsansätze „ und schlussendlich geht keine Überweisung ein. Air Help ist reinlege. Vertrauen sie nicht.

Diego Bravo
1 year ago

This company is a complete scam! I had received an email by AirHelp claiming I could receive a compensation for the airline, then I reached them out again to know about my case and they say that now I would not receive anything. I tried to request them to talk again with the airline about my case since I was stuck in Toronto for 2 days against my will and spending money out of my budget and still do not receive a proper and professional answer by Air Help. I contacted them again today by chat and I asked for more information, the customer service told me they could not give me a compensation for the EUROPEAN LAWS!!!! and the funny thing is I took my flight from Asia to Canada in AirCanada Airline and they can only help with trips related for european trips or with european airlines and maybe but maybe they could give me some discount for a flight ticket in the case I would want to get another trip with AirCanda; so totally ridiculous!!! I thought that AirHelp was a serious company but realized it is just a scammer, please do not waste your time hiring this kind of service where they do not even know who they are offering the services to. Last but not least I also asked for an official document about my request being rejected by the airline and I was given just a paragraph written by some random guy.

JamZ
1 year ago

Ils vous donnent une estimation d’indemnisation, dont le montant chute considérablement apres tous les frais J’attendais une indemnisation pour 4h de retard de notre vol en 2019 (je ne peux meme pas saisir la vraie date tellement ca remonte…) Ref #1993181 Bahh… Je peux vous assurer que j’attends toujours.

Anna
1 year ago

AirHelp consigio, que linea area me devuelto el dinero por retraso mi avion.

S.c
1 year ago

J’aurai aimé donner une bonne note à cette entreprise mais hélas depuis 2017, j’attends mon indemnisation pour un retard de 5h d’un vol de Paris CDG vers hurghada avec Air Cairo. A part un e mail de rappel comme quoi les procédures sont en cours, toujours rien pourtant si j ai fais appel à cette entreprise, c est pour avoir plus d impact qu en fonctionnant seule grâce à l effet de masse si je puis dire.. En mai 2023, cela fera 6 ans que ma sœur et moi attendons une indemnisation… Nous commençons à ne plus y croire, ni à l’indemnisation, ni au sérieux de cette entreprise.

Iryna
1 year ago

Well done guys!been paid the compensation

Framboise Pitchoune
1 year ago

Je donne juste 1 parce que je n’ai pas réussi à mettre 0 , je n’ai pas eu le temps de mettre les CI et autres documents sur le vol qui a été annulé, vol pris via transavia qui nous a laissé en plan Espagne mes enfants et moi, nous devions rentrer le samedi soir, ok greve , mais transavia nous proposé de rentrer le mardi , donc le boulot pas possible, un hotel trouvé par le biais du net heureusement que nous avons réussi à en trouver un, nous avons atterri via Vueling à ChDG alors que notre voiture était à Orly etc etc mais bon visiblement c’était pas un souci car Airhelp nous annonce pas d’indemnités possible. Tout ça pour ça

Honorata
1 year ago

Sprawa zakończona pozytywnie, dostałam odszkodowanie po 7 miesiącach.

Patricia Druga
1 year ago

I have submitted a claim for a cancelled flight back in 2019 and they managed to solve and get a compensation.

Anonym geht auch
1 year ago

Ich hatte eine Verspätung mit Lufthansa von fast 4 Stunden inkl. fast einer Stunde, die es dauerte, bis mein Gepäck dann auf dem Band erschien. Lufthansa und auch andere Unternehmen, die man beauftragen kann sagten mir, es war “höhere Gewalt” und es gäbe keinen Anspruch auf Entschädigung. Obwohl es der vorherige, verspätete Flug dieser Maschine aus Frankfurt war und es dann keinen freien Slot auf Mallorca gab. Als ich nun vor ein paar Tagen die Nachricht bekam, dass mir meine Entschädigung überwiesen werden kann, habe ich erst gar nicht daran geglaubt. Umso mehr habe ich mich über das unerwartete Geld gefreut. AirHelp schien am Ball geblieben zu sein, ohne dass ich es wusste. Das Geld ist mittlerweile auf meinem Konto und ich sage DANKE! Die Gebühren dafür habe ich sehr gerne abgetreten!

Daniela Küper
1 year ago

Ich hatte mich für Airhelp entschieden, weil es auf vielen Plattformen empfohlen wurde. Leider kann ich dem nicht zustimmen. Es hat ewig lange gedauert, bis ich eine Nachricht bekam , dass die Airline bezahlt, jetzt warte ich schon seit Wochen auf meine 250,- Euro Entschädigung, die mir Zweifelsohne zustehen ! Man könnte glauben , Airhelp hat sich das Geld selber eingetrichtert. Seit Tagen warte ich auf eine Anwort , wo mein Geld bleibt ….null Reaktion. Sehr enttäuschend und werde ich nicht weiter empfehlen!

VINCENT ENU DARKO
1 year ago

This company forces and get what you are entitled to for you. I got delayed on the same flight with friends and family, they tried to make the claim themselves, but were told they were entitled to no compensation. I claimed through Air Help, and i got my compensation.

Prathyush Shetty
1 year ago

The whole experience was seamless and really smooth.

Johny Joseph
1 year ago

Date of experience: February 04, 2023

Jaume Farre
1 year ago

Buen servicio, aunque un poco lento y la comisión es demasiado alta.

Wioletta
1 year ago

Niestety, nie jestem zadowlona z usług firmy, ponieważ po zgłoszeniu sie do firmy z powodu odwołanego lotu, po prawie 2 miesiącach dostałam odpowiedź od AirHelp, że firma WizzAir zgodziła się na wypłatę odszkodowania, po upływie pół rokum kiedy skontaktowałam się z firmą AirHelp z zapytaniem kiedy otrzymam zwrot kosztu dostałam informację, że firma WizzAir odda jednak tylko cześć należnej mi kwoty. Do dania dzisiejszego nie otrzymałam odpowiedzi od firmy AirHelp, co jest wynikiem tych różnych odpowiedzi na temat mojego zwrotu kosztów. Szkoda. Niestety więcej nie skorzystam z usług firmy. Dodano dnia 21 marca. Szkoda, że firma AirHelp odpowiada na recenzje a nie odpowiada na maila… Kontaktowałam się z firmą mailowo, kilka razy, niestety nie dostałam odpowiedzi.

Yordan Yordanov
1 year ago

Absolutely never use this company,this what they did was a daytime robbery, firstly they said compensation could be up to€600,then confirmed is €400 from which they said i will get paid €260 after their charge and then they transfered me only €227.50 which is not the only they are claiming to charge.SHAME

Imran Raza
1 year ago

Great service very better co operation company

Saverio F.
1 year ago

Prima esperienza con Air Help, servizio molto smart… Sapevo che bisognava avere pazienza e dopo alcuni mesi mi hanno fatto avere il rimborso. Consiglio, abbiate pazienza e avrete i vostri soldi e qualcosa in più grazie a questa organizzazione.

Mihaela Madalina Perca
1 year ago

Very helpful for everything , thank you so much for all

Claudia Miron
1 year ago

Date of experience: March 04, 2023

Ljubomir Stanojevic
1 year ago

Lang gedauert, aber ende gut alles gut.

Helgi
1 year ago

I didnt have much hope but submitted the claim to Airhelp. Was sceptical from day one and could not believed when after 10 months the company informed me that they won the case and money from Wizzair UK ready for collection. I requested the money and got it within 10 minutes! Great job, guys! Thank you!

Flora
1 year ago

Après un an d’attente j’ai obtenu gain de cause alors qu’EasyJet refusé en bloc. Merci beaucoup

Andrea Pristovsek
1 year ago

Yes it was great and very gratefulll.Thank you for experience with you.

Aleksandar Krtov
1 year ago

In 4 months we receive the payment from Air Help, for our tickets to Paris, that we purchased from Wizz Air and flight was counseled. Air Help gave us a period of three months to compensate our loss and as you previously promised we receive the payment on 03/08/2023.

Danail Chernev
1 year ago

Date of experience: March 14, 2023

Garnier
1 year ago

J’ai utilisé AirHelp sur un vol retardé de 4 heures. Après environ 2 mois, Airhelp est revenu vers moi pour me dire que mon vol n’était pas éligible alors qu’étant du métier je sais que les arguments de la compagnie aérienne étaient faux. J’avais des amis sur le même vol lesquels ont également fait appel à Airhelp… et pour eux Airhelp a lancé une procédure au tribunal contre la compagnie… Procédure en cours. Impossible d’avoir le moindre contact direct chez Airhelp. En plus ils ont des tarifs bien supérieurs aux autres plate-formes.

Hesleer Estiben
1 year ago

Su respuesta fue exageradamente inmediata! Estoy muy contento.

Michał
1 year ago

System bardzo przyjazny dla użytkownika. Usługa mogłaby być nieco tańsza, jednak jej jakość jest wysoka.

Sarah Demers
1 year ago

My claim was a shot in the dark, was not expecting much success but had nothing to lose. Airhelp exceeded my expectations 10x over. Will be recommending to everyone I know! They take the headache out of the process. My only regret is not signing up for the yearly subscription prior to filing my claim.

Aurora Formoso Escariz
1 year ago

Date of experience: March 19, 2023

Miroslav Vrachaliyski
1 year ago

Thank you very much for your help.

Anderson Lima
1 year ago

Não gostei pois tive o gasto com hotel, por culpa da companhia aérea que nos mandou a Oslo com promessa de hotel e novo voo, que não aconteceu. E não fui reembolsado. Gostei da rapidez.

Petra Zanki
1 year ago

Easy process. Works well. Thank you.

Francesca Boni
1 year ago

Rapidi ed efficienti! Mi hanno restituito 160€ per un volo cancellato. Meno di quanto ho speso, ma comunque muovendomi da sola non avevo ottenuto nulla!

Hussain Al-Bulushi
1 year ago

They handled everything well and actually came through. To be honest I didn’t know about Air help before and I thought it’s just another one of those site that gathers marketing information! But I was pleasantly surprised with the result.. Thanks to the Air Help team

Tevhide Ozgu Aliveren
1 year ago

They have professional services. If you have long wait flight delay I strongly suggest to contact with them. Btw, I had no clue you entitle to get a compansation on flight delay till when Airhelp informed me after my 4 hours long houl flight delay.

ARVE H BLYSTAD
1 year ago

God og utfyllende informasjon undervegs. Rask tilbakebetaling

Maruska Luic Maric
1 year ago

Date of experience: March 19, 2023

Kerry
1 year ago

AirHelp made the process simple. Once improvised my information, they did ALL the work!

Me
1 year ago

Date of experience: August 15, 2022

Michele Pistillo
1 year ago

Servizio rapidissimo e chiaro. Mi affiderei ad Airhelp in futuro. Consigliato

Daniel Dodevski
1 year ago

Very quick response and job done in very small amount of time!

Vagn
1 year ago

Efter at være strandet i Frankfurt, overtog AirHelp opgaven med at få kompensation. Vi slap for skemaer på flere sprog mod at give afkald på 33% af erstatningen. Beløbet blev indsat sikkert og hurtigt på min konto.

Mirela Barbu
1 year ago

Foarte seriosi! Cu AirHelp am reusit sa recuperez banii pe un zbor anulat pentru care compania aeriana se justifica ca nu sunt eligibila. Recomand!

Amarda Kokomani
1 year ago

Clean website, good customer care, good email follow ups and swift payment.

Helio
1 year ago

Dislike: price of your service, too long time to recover the money

Mbateng
1 year ago

Je devais voyager à la compagnie airBruxelles, mon vol a été annulé le jour même à l’aéroport. J’ai envoyé un mail airhelp pour qu’il demande un remboursement à airBruxelles Ma demande a duré 7 mois au final j’ai eu un remboursement. Je recommande airhelp à tout le monde qui ont une annulation de vol ou en retard de vol.

Serge De Matos
1 year ago

Je suis très content de leur travail, car j’avoue je n’avais pas le temps de m’en occuper et eux ils le font pour vous! je recommande

Lidia
1 year ago

I think this service is a must when dot travel at least 2 times per year. It’s easy in operation and you feel updated all the time. I will use this for a long time for sure. Nowadays the international flights has almost always problems. Thank you this service!

WR
1 year ago

Simple and Pratic. I only had to share few details of my delayed flight, and 6 months later I got my refund.

En nöjd köpare
1 year ago

I liked that AirHelp itself contacted me first and remind me about that I have to get refund. And I liked the remind me regularly about the case and it’s advance but I disliked that it was a bit big percent they took it almost 30 % of the refund. Any way I was happy and thanks for the help .

Maria cristina Crinelli
1 year ago

Ottenuto rimborso per un ritardo di un volo Ancona Trapani nel 2016.

Juraj Biro
1 year ago

Take long process not to fast, and charging fee is too high. I waitting 5 months.

Mndy
1 year ago

Everything was straightforward

Václav Bažata
1 year ago

Usual assistance and fast transfer of remuneration to my account.

Tea Karchava
1 year ago

Trustful and helpful company. I was informed in every stage of the process. I had always sense that my rights as the customer would be defensed.

HL
1 year ago

We used airhelp twice and twice we got a compensation. They’re professional and thorough.

Marc Derks
1 year ago

Duidelijke procedure. Werden prima op de hoogte gehouden over de status. Uiteindelijk flink bedrag gestort gekregen. Tevreden klant!

Claudiu
1 year ago

Date of experience: March 19, 2023

Marek
1 year ago

Date of experience: March 19, 2023

Pedro Javier Martinez Oñate
1 year ago

Web muy intuitiva y facil de rellenar, salvo algún campo para opciones fuera de los especificos para la info para el tramite de devolución esclusiva por el vuelo

Kate
1 year ago

Paperwotk was followed up always and was notified via email.

Molly Alva Estelle Toftefors
1 year ago

I am really happy with Airhelp, very easy to apply for flight compensation. the process took a long time but I assume that’s how it is.

Raz
1 year ago

Really easy process, not quick, however it is thorough so what more can you expect. Money came into account quickly but amount was not as we calculated. Regardless, it is a good service.

Zofia Szmit
1 year ago

Bardzo sprawne i bezproblemowe ogarnięcie sprawy.

Anonym
1 year ago

Eigentlich alles top, außer der relativ lange Abwicklungszeitraum

Ricardo Almeida
1 year ago

AirHelp hat sich um alles gekümmert. Die Auszahlung erfolgte nach Entschädigungsbestätigung sehr schnell.

Nadzeya Gotti
1 year ago

Spoko, ale subskrypcja AirPlus jest nie oczawista i proponowało mi kupić ją 2 raz

Promthaisong Tun
1 year ago

Date of experience: March 19, 2023

Mahmoud Azhari
1 year ago

The company deducted a high commission fee, 32% without prior notice or well instructed information about the pricelist.

Cody Duan
1 year ago

It’s much easier to get compensation through the airline directly. All they do is complicate the process and then take a chunk of your reimbursement. Airlines happily reimburse you in full when required by law anyways if you just contact them. Airhelp does nothing to quicken the process: only makes it more complicated by adding a third party. 1. First, their website is designed very poorly and is buggy even in simple use. 2. Second, it’s very predatory. They shift their “service” depending on which stage of it you are in. In the beginning they say there’s only a flat fee of $25 if your claim wins, then after two weeks pass (after which you can’t cancel your claim), they tell you they also take a chunk of your reimbursement unless you pay more to be a “member”. I was notified that my “claim won” and that the $25 would be charged from my account, but the claim says it is still in progress on the website. When I tried to follow up with them they gave me 0 substance in their response and would not give any details (and also not refund the $25). Again, the claim is labeled as “in progress” on the website to this day. So obviously I tried to cancel my claim, but could not because they had trapped me in their agreement by then with their 14 days clause. Save yourself the hassle and don’t use AirHelp.

Alex
1 year ago

Cannot get answer on where money is. My claim was successful, I have a receipt that says the money was paid out to my bank in February. However I have received nothing. My bank confirmed the IBAN I provided etc was correct. I have tried contacting support several times and have not received a reply. What now?? Update: 8 march 2023. They sent an email about information they need. Which has already been provided to them. They have also obviously lied and sent me a fake receipt about the initial transfer, why would they need more information if it was sent weeks ago? Update: 20 mar 2023. Still nothing. But I got a response saying every time you send a message your case gets put at the bottom of the pile. So I shouldn’t message. What sort of customer service is this lol.

YANNICK
1 year ago

Vergoeding in orde. Regelmatig updates

Mirela Minculescu
1 year ago

I didn’t believe that I will get any reimbursement back in the beginning when I sent my request, but due to AirHelp’s team professionalism, I finally received something in exchange for enduring humiliation from the flight company we chose. Thank God we didn’t have any medical emergency and were only on vacation but others had kids and it was extremely unpleasant for them, I imagine.

Argyro
1 year ago

I got compensation for my cancelled flight with minimum effort. Air help did everything for me.

Ana Pereira
1 year ago

Aquando do envio dos dados bancários, o pagamento do reembolso foi rápido.

Nicolae Mircea Murgu
1 year ago

Our flight was canceled and Airhelp was sensational. I obtained compensation for 2 days of stress through the airport.

Marzenna Lesiak
1 year ago

Po zgłoszeniu roszczeń firma AirHelp zajęła się moją sprawą i otrzymałam odszkodowanie za niezrealizowany lot w terminie.

Bruno
1 year ago

Aucun suivi,je relance depuis bientôt 5 ans Je ne recommande pas et privilégie l autonomie. On est jamais aussi bien servi que par sois même. A éviter donc.

Kyle
1 year ago

Process was good, there was a time where it was a little bit hard to have everyone fill out all the necessary forms to move forward but other than that the process was very smooth and simple.

Arne Johansson
1 year ago

Date of experience: March 06, 2023

Elene Targamadze
1 year ago

Ich bin sehr zufrieden mit dem Service und dem Ergebnis und möchte mich bei ihnen bedanken. Ich wurde regelmäßig über jeden Vorgang informiert.

O F
1 year ago

I was not made aware that I had the option to pursue getting compensation by myself. Had I done this, I would have avoided the extortionate 35% fee charged by AirHelp! I believe this was too much to pay to AirHelp, when all they did was probably send emails to the airline. It was easy money for them. As I realised I could pursue this independently, once AirHelp reached out to WizzAir, this reduced even further the compensation I would have been paid out. This was due to the administrative costs associated with changing the payout receiver. I think they can do more to act in the Customer’s best interest.

Petru Gabriel
1 year ago

Date of experience: March 03, 2023

EvaP
1 year ago

Date of experience: March 08, 2023

Rafal
1 year ago

Troche czasu to trwało ale pomogli i sprawa załatwiona

Barbara Slusarczyk
1 year ago

Wszystko absolutnie na najwyższym poziomie polecam

Semen Litvinov
1 year ago

AirHelp helped me get a refund of my expenses and a bit of premium on top of it after my flight got cancelled. Quite a pleasant experience that required not much effort from my side.

Barbara Rut
1 year ago

Złożyłam wniosek, otrzymałam informację zwrotną, że sprawa może trochę potrwać, byłam na bieżąco informowana o przebiegu. Na koniec dostałam na swoje konto pieniądze. O nic nie musiałam się martwić.

revire
1 year ago

Super surprise, après un retard de plus de 4h de notre avion j’ai été contacté par airhelp qui m’a dit que pour le retard j’avais le droit à une compensation. J’ai envoyé les informations demandées (billet d’avion, rib) et au bout de quelques mois j’ai eu la surprise d’être remboursé de 325€ (500€-175 de commission d’airhelp) ce qui me convient car sans leur intervention je n’aurais jamais fait la démarche pour avoir un dédommagement

Urias Costa Martins
1 year ago

Una vez hecha la solicitud se tardaron más o menos 3 meses en finalizar todo. El precio que te cobran me parece un poco alto (un 35%), pero la verdad es que no tienes ninguna preocupación de estar llamándoles para nada, ya que se encargan de todo. Intenté pedir yo mismo la compensación directamente con la aerolínea antes y no me lo habían dado, y por medio de esta plataforma no más he tenido que subir los documentos que tenía y lograron conseguir.

Саша Короки
1 year ago

Great company. They helped me resolve my flight issues. They helped to return the money, polite staff, work quickly and efficiently. Thanks a lot to them.

Stéphane Batoux
1 year ago

Got my compensation back on clear terms . Can continue with a discount rate .

elena purcaru
1 year ago

Done the job. Took several months until I got the money back. The 35% fee needs to be expressed more clearly, not as a small side not. Overall good experience.

Mohammed Arif Ahmadi
1 year ago

Date of experience: March 12, 2023

Mohamed Abdulghani Hassan Daha
1 year ago

Everything was so smooth. I recommend it for everyone

Mike W
1 year ago

They contacted us via email after our family of 6 had a flight cancelled. I had never heard of the company, but decided to give them a try. They secured compensation for us and communicated consistently throughout the process. I highly recommend them.

Merja Siitari
1 year ago

Date of experience: March 18, 2023

Karo Grigoryan
1 year ago

Date of experience: March 19, 2023

Willy
1 year ago

Ze hebben me verrast. Ik had alle stukken opgestuurd maar kon niet mijn ei kwijt over meerdere aspecten die niet goed zijn gegaan (Schiphol, KLM, AF, ELAL). Dus ik had het opgegeven. Toch kreeg ik op een bepaald moment een vergoeding. Blijkbaar hebben ze standaard procedures irt luchtvaartmaatschappijen. Met Luchthavens zou ook mooi zijn.

Alexandra cretu
1 year ago

They did what thei supposed to do . Kept me in the loop. And it took about 5 months.

Ramine Sangdel
1 year ago

Everything is doing by Airhelp you just need to wait !

Leila Maisuradze
1 year ago

I like that your company helped me to get compensation from.wizzair but your service is to expensive, 50% of total compensation is too much

Mirjam Schiess
1 year ago

Sehr unkomplizierte Hilfe. Es wurde nicht richtig kommuniziert, daß so viel Geld dabei an AirHelp geht.

Michael Step
1 year ago

We received timely and convenient service from AirHelp. The carrier company refused to pay us compensation, but with the help of AirHelp we received it. Thanks a lot

Petrica Login
1 year ago

O firma foarte serioasa

Gutu Alina
1 year ago

I had no hope of finding justice in my delayed flight, but AirHelp helped me get a little bit of compensation. Thank you very much!

KKT
1 year ago

A perfect flawless product. From the original amount due back to me, all costs were disclosed and kept updated throughout the process. Funds in my bank account on the date mentioned earlier.

Manfred Hartl
1 year ago

Date of experience: March 17, 2023

Irina
1 year ago

O desempenho em tornar o reembolso possível.

Alvaro
1 year ago

Comunicación y demas todo bien pero 87€ de comisión por una indemnización de 250€ me parece excesivo

Jannigje
1 year ago

8 maanden bezig geweest met een claim van 3 uur vertraging. Allerlei documenten aangeleverd, juristen zijn er bij betrokken en ineens…. krijg ik een mail dat ze stoppen omdat ik iets niet zou hebben aangeleverd (wat ze 2 maanden daarvoor al hadden gehad). Mailen via helpdesk, of communiceren via de chat en vragen om uitleg levert niets op. De dame aan de andere kant snapte het ook niet. Ze ging het uitzoeken en dan kreeg ik via de mail antwoord. Nooit meer wat gehoor!

Rafael T.
1 year ago

I was waiting for 3 years and all the time I got no response to my mails.

C.R.
1 year ago

Gute und kompetente Unterstützung bei der Rückerstattung der Flugkosten.

Yardana Batya Berk
1 year ago

I wouldn’t have gotten any money back if you didn’t help me

Patricia Fernandez
1 year ago

Airhelp me ha ayudado con todo lo relativo a mi reclamación y han conseguido que la compañía me recomepense. Método cómodo y seguro.

Emmanuel
1 year ago

J’avais demandé l’indemnisation à laquelle nous avions droit directement à la compagnie aérienne mais celle-ci avait refusé sans donner d’autre explication que “la cause (sans la préciser) de l’annulation du vol ne les obligeait pas à indemniser”. Nous avons alors utilisé les services de AirHelp et grâce à eux nous avons été indemnisé.

Daniela
1 year ago

Soluționarea cazului in mod pozitiv!

Adrian Neaga
1 year ago

Date of experience: March 18, 2023

Muhammad Zafar
1 year ago

It Tooks quite long to get compensation. There fees is lot.

Adrian
1 year ago

After a flight delayed I gave them all the details. They said I am eligible for money back and after few months with no any other headache I received my money

Imane raida
1 year ago

Date of experience: March 15, 2023

Cristina- Andreea Pavelescu
1 year ago

Date of experience: February 28, 2023

Patrycjusz
1 year ago

Dramat , nie polecam !!!!!

Nikushaa Leex
1 year ago

Date of experience: March 17, 2023

Serghei Muntean
1 year ago

Date of experience: March 02, 2023

Jennifer Schirrschmidt
1 year ago

Date of experience: March 07, 2023

Danuta Breban
1 year ago

I waited far to long for the money to get into my bank account but I was kept informed by email about it by Airhelp staff. And at the beginning, I agreed about a different amount/sums of money that I will receive,I got less. But at least I got the money so thank you

Federico Russo
1 year ago

Ho ricevuto il rimborso massimo possibile in poco più di un mese dall’ apertura della pratica, comunicazione perfetta. A++

Alexandru Florin Basarab
1 year ago

Buying my ticket with Airhelp in advance was the wisest choice i made when booking the flight. Not only did i not pay any comission after submitting my request but they managed to obtain almost the maximum amount of money in a relatively short period of time taking into consideration all the workload.

Dani
1 year ago

The most unprofessional company. i have received and email to retreive my money but still didn’t get it. no one answers on their useless website so THEY GOT PAID FROM MY MONEY BUT DID NOT PAY ME, KEEPING MY MONEY AS WELL

Diana
1 year ago

very responsive, constant monitoring and positive results. Thanks to AirHelp for the help

Gustav Persson
1 year ago

Allt var bra!

Lucian Onofrei
1 year ago

They work very fast and very professional.Nice work. Thank you again.

danie
1 year ago

Je suis très loin d avoir obtenu l indemnité prévue ! Je devais percevoir 812 € et je n ai reçu que 162 €. Pour poursuivre ce dossier je dois retransmettre une fois de plus tous les documents !!

Madalina Ivascu
1 year ago

Am primit banii dupa 3 luni de zile de la data zborului/reclamatiei. In toata perioada am fost informata pe email cu raspunsuri complexe si detaliate.

Elena Holc
1 year ago

High level service, pleasantness, engagement, fast and successful.

Nicolae Silav
1 year ago

Date of experience: March 10, 2023

Roxy Bk
1 year ago

Poor communication and extremely delayed. They claimed 400 euros in my name and sent me 120 euros. Made the same claim for my husband with FlightRight, he got 240 euros 3 months before I got my compensation and the customer service was amazing.

Morgan Donaghy
1 year ago

10/10 service! I never would have gotten any money for my cancelled Delta flight. Thanks to this company I got €650 back. I was skeptical at first but they really sorted me out.

Matteo
1 year ago

Esperienza negativa. Prima mi dicono che ho diritto al risarcimento, poi che la compagnia ha accettato il risarcimento. Dopo l’invio dei miei dati personali e dei documenti mi dicono che il risarcimento non è possibile perché le cause del ritardo non sono compatibili. Scorretti.

George Daniel
1 year ago

They helped us get a refund for our flight delay and we were satisfied with the results

Warren Hollingsworth
1 year ago

PLEASE, PLEASE DO NOT TRUST THIS COMPANY. They’re scamming you without you even knowing it. Yes, they have good ratings but do not trust them. I would put in screen shots but there is no button for it. They sent me an email saying they had no luck with Lufthansa so they would take it to a court case (which of course they take more money) I thought it was strange that Lufthansa would deny paying because we were delayed by 12 hours and missed all of our connections. So I contacted Lufthansa immediately and they informed me that no body had been in touch about this. So I cancelled my case with AirHelp immediately. I then applied for compensation directly with Lufthansa and within a week I received all my compensation without having AirHelp take any. Always do these things yourself. I usually do but couldn’t be bothered with the process this time. But luckily it worked out fine for me.

Cinthya Alva Valer
1 year ago

Antes de darles nuestro caso, habíamos intentado reclamar directamente con la aerolínea y la agencia donde compramos el vuelo, pero no nos solucionaban el problema. Ya cuando dimos nuestro caso a Airhelp, la aerolínea se puso en contacto con nosotros para darnos una compensación y Airhelp nos comentó que podíamos aceptar tranquilamente, ya que ellos luchaban para el reembolso del pasaje perdido y tras menos de 6 meses lo lograron e inmediatamente nos mandaron el dinero. Estamos muy satisfechos con su servicio! Sin duda alguna ya sabemos a quiénes recurrir. El servicio y la comunicación han sido 5/5

Suphattra Chansopha
1 year ago

Schnelle unkomplizierte Erstattung. Ohne dass wir uns selbst informieren mussten, hatten Sie sehr schnell uns Ihre Hilfe angeboten. Dankeschön!

Natasha Feskova
1 year ago

Date of experience: February 28, 2023

Ida Kwapinska
1 year ago

My flight was cancelled in September and I still haven’t got the money back. I got loads of emails with updates but so far no money. I am only giving an extra star because I didn’t have to deal with the process myself but what is the benefit of using this company if you’re not gonna get the money? Knowing what I know now I probably wouldn’t go with them and try to get the money back myself.

Susana Moreno Morales
1 year ago

Súper bien, no me tuve que preocupar de nada.

Piotr
1 year ago

Started a claim process and not finished it. AirHelp decided to submit it anyway, causing legal fees for me. I cannot contact them in any way, wrote 3 emails during last month to no success. No phone number to be found either.

MONICA
1 year ago

Très bien. Je m attendait pas.. Même si ca était un peu trop long. Merci

GT
1 year ago

AirHelp non è assolutamente in grado di fare quello che promette neanche avendo tutta la documentazione disponibile in un caso di ritardo di oltre 48 ore. inoltre continuano ad aggiornare (mentendo) lo stato del reclamo per mostrare che qualcosa è successo nelle ultime settimane quando, in realtà, è sempre lo stesso evento che viene costantemente presentato più volte. Incapaci e falsi AirHelp is absolutely not able to do what it promises even with all the documentation available in a case of a delay of more than 48 hours. they also keep updating (falsely) the claim status to show that something has happened in the last few weeks when, in reality, it’s the same event that is constantly being brought up over and over again. Incompetent and fake A AirHelp não é absolutamente capaz de fazer o que promete mesmo com toda a documentação disponível em caso de atraso superior a 48 horas. eles também continuam atualizando (falsamente) o status da reivindicação para mostrar que algo aconteceu nas últimas semanas, quando, na realidade, é o mesmo evento que está sendo constantemente mencionado repetidamente. Incompetente e falso

Ines Alihodzic
1 year ago

The service was mostly alright except for the duration of the waiting period and the fact that the refund was significantly smaller than the one I was promised…

Dennis
1 year ago

Knowing that there is legislation to follow, one should not need AirHelp… but knowing what I know about (especially low cost) airlines, AirHelp is necessary to help getting your right. They do the job smoothly, report along the way and transfer of money is quick.

Andreea Oana Suteu
1 year ago

Thank you AirHelp. You are the best

Pramukh
1 year ago

Quick and easy air claim help with very few documentation and involvement.

Oscar Guinane
1 year ago

Great service, easy to use and helpful follow ups. All I had to do after the initial work was wait.

Radek
1 year ago

Strasznie długo to trwało. Gdyby nie moja interwencja na czacie, to sprawa toczyła by się miesiąca jeszcze.

Alexey
1 year ago

I basically didn’t have to do anything. 3 days after my flight Tripit informed me about Airhelp then i provided minimum info and three months later i just got the money!

Renato szescilo
1 year ago

They said my money was ready to collect on 14/12/2022 and i should received the money in 7 days . I did provided the banks details but Never received the money in my account . Costumer service is very bad, Ive been trying to chase money since December, they always send the enquire to payments department to check but they never get back to me or solve my problem . Easy way to steal money from people.

Robert Örnskog
1 year ago

Airhelp har långa handläggningstider och det verkar som de enbart går flygbolagens ärenden. Eller ännu värre, stoppar pengarna i egen ficka. Trots en sammanlagd försening på 15 timmar vilket medförde extra kostnader för mat, försenad bilhyra, försenat boende mm, fick vi avslag. Enligt AirHelp berodde det på ”operational problems” vid flygplatsen. När jag frågade om detaljerna vad dessa problem bestod av fick jag svaret att de hade inga mer detaljer (”restrictions at departure airport.”). Detta är otroligt med tanke på att det finns mängder med information om branschpraxis som säger att just ”operationals issues” inte ska räknas som extraordinära omständigheter: What are NOT extraordinary circumstances? • Technical issues and operational problems • Knock-on effect • Airline personnel strikes • Crew shortage or sickness • “Manageable bad weather” • Boarding denials due to overbooking Hade jag fått en rimligt detaljerad förklaring vad förseningen berodde på och om denna förklaring var i linje med gällande EU lagar och tolkningar därav, hade det inte varit ett problem. Nu var det tvärtom orimligt svamlande förklaring och raka motsatsen av branschpraxis. Övertygad om att de tar pengarna själva!

Alina Ene
1 year ago

a very pleasant experience with you

Cretu Adrian
1 year ago

A safe, efficient company. I received all the necessary details and kept up to date with the compensation recovery process at all times. I got the money spent after they delayed 1 day my flight with Wizzair. I strongly recommend Airhelp.

SabineABmann
1 year ago

Date of experience: February 27, 2023

Nicolas Sepe Sabini Fraga
1 year ago

Definitiv, man kan lita på Air Help, jag hade två positiva upplevelser med dem, och i båda situationer hjälpte mig på riktig och fick ersättning. Är seriös, bra kommunikation, dem hanterar ditt ärende på ett professionellt sätt, jag rekommenderar absolut.

Lois Craciun
1 year ago

AirHelp it is amazing it helped me to receive my compensation for a cancelled flight even if took a few months to get my compensation AirHelp in the end help me and through them I got my compensation!

Frau Morali
1 year ago

War zufrieden, war stets informiert, und es wurde relativ rasch bearbeitet. Ich hätte mehr Transparenz erwartet wegen die Gebühren die mir bei der Auszahlung entstanden sind

Corica Simona
1 year ago

Staff eccellente, disponibile e cortese. Ho avuto il rimborso dopo 6 mesi…giusto tempo. Spero di non averne bisogno in seguito, ma se necessario mi rapportero’ nuovamente con voi…grazie

Mariana Loredana Murgu
1 year ago

e stata una piacevole sorpresa,,,,non conoscevo airhelp tutto a funzionato alla perfezione compreso il rimborso che confermo e stato gia accreditato sul mio c/c…fantastico!!

Laura
1 year ago

Onbetrouwbaar bedrijf dat geld uit je zakken klopt. Onduidelijke informatie, slechte en trage communicatie. Zeker niet aan te raden. Je bent beter af je claim rechtstreeks met de vliegmaatschappij af te handelen.

Alessandro Freire
1 year ago

Que vc continue assim obrigado!

Rafael
1 year ago

Lento y con alta comisión pero merece la pena.

Aleksandar Todorovic
1 year ago

Date of experience: March 15, 2023

Amy
1 year ago

They handled everything. Just had to upload my trip informations. The fees can be moderate, but it is for peace of mind. Recommend

Franco Morelli
1 year ago

Inaffidabili hanno ricevuto i soldi dalla compagnia tre mesi fa e ancora non ho i soldi reclamo 3073957. Ho scritto dozzine di volte al servizio help desk che non fa altro che dare risposte interlocutorie. In sostanza la compagnia aerea rimborsa loro e loro non rimborsano voi. Aggiornamento 16/03 sono ancora in attesa di risposta, ogni volta che scrivi al help desk ottieni risposte interlocutorie. Un mio amico che aveva richiesto rimborso direttamente alla compagnia lo ha già ottenuto da tre mesi

Cami
1 year ago

The AirHelp contacted me immediately after the flight was delayed, they took care of all the paperwork and I received my money 3 months later without any additional calls or stress.

Mickael Ribeiro
1 year ago

Tes satisfait Je recommande

ugur gedik
1 year ago

Alles prima danke

Joe C.
1 year ago

This service did produce results and enabled compensation for our cancelled flights and delayed rebooking flying back to the US from Spain. I would recommend actively pursuing all options with the airlines directly and/or the applicable 3rd party booking services (if used) first, and use this service is a weapon of last resort. It does work, but know up front that you’ll be charged 35% service fee on whatever refund amount is provided.

Ilay Tayeb
1 year ago

good experience

André Ferreira
1 year ago

I recently had an experience with Airhelp (Claim #3004113) that was very disappointing. Despite waiting over 6 months and having to follow up multiple times via email, form, and chat, I received only half of the money owed to me (€162.50 out of €325). While I understand that this is the airline’s fault for only sending half the payment, I expected better follow-up and customer support from Airhelp. Unfortunately, this level of customer service falls short of expectations and doesn’t inspire confidence in the company’s ability to handle customer concerns in a timely and satisfactory manner. I hope that Airhelp can improve their communication and support in the future to avoid similar situations for their customers. It’s worth noting that I am still waiting for the remaining half of the money owed to me.

Jean Philippe Degeorges
1 year ago

après un retour catastrophique avec Wizz Air, compagnie aérienne que je déconseille très très fortement (2 annulations de vols sans raisons valable, refus d’indemniser, plus de 12h à poireauter dans un aéroport, une journée de travail perdue.) Du coup je me suis dit, pourquoi pas un service qui s’occuperait de ça pour moi, vu que moi personnellement je n’y arriverais jamais seul. Ca à pris des plombes parce que je pense que Wizz Air à tout fait pour ne pas rembourser mais enfin, aujourd’hui c’est fait. Alors certes il y a une commission retenue sur le remboursements, mais ça vaut quand même le coup, et ça fait du bien de se dire qu’il y a quand même une justice

Mat
1 year ago

Date of experience: March 15, 2023

Ana V.
1 year ago

I have just submitted my flight details and few months later my bank account number for the payout! AirHelp did all the rest – and that is really all. You just need to be patient as it takes some time for the process to be completed (dec – march next year in my case) – but that is all communicated to you by regular update emails. AirHelp charged their fee (which is clearly stated on the website) and the rest was transferred to my bank account. Really satisfied with AirHelp service as I would not even try to chase some compensation on my own. Thank you

Shaheedul Huq
1 year ago

Easy and simple Provide all info, they will take care

Angelo Alongi
1 year ago

Azienda molto professionale, veloce nel far ottenere il rimborso, la commissione e un po’ alta ( 35% ) comunque mi ritengo molto soddisfatto.

Maria Jimenez Valero
1 year ago

Ellos se han ocupado de todo para reclamar por cancelación de vuelo

Mariami Gogeliani
1 year ago

They took 6 months to finalize the case. When they already had reply from the airline in December, they still made me wait for a month to officially send an email.

Monika Molnar
1 year ago

We had a delayed flight with the Wizzair ( last year!) and they did not pay for us compensation despite that we had claimed for that. And a few month later I saw an ad which was the Airhelp. I remember I though that I had nothing to lose if I turn to them with my problem. And it takes a few more weeks or months but they helped us and we get a very satisfying compansation! So we are very happy and satisfied, really! And I think that the airline would never pay us! But Airhelp really helped us and we got what we deserved. Thank you Airhelp! I would reccomend for everybody!

Martine
1 year ago

Vol Lille-Ajaccio le 30/04/2022 sur Volotea retardé sans raisons plus de 3h. A tout hasard, j’ai rempli le dossier pour un dédommagement sur Airhelp et je viens de recevoir 325€ il y a quelques jours. Une bonne surprise !

Maria José Fernandez Schütt
1 year ago

Creo que fue perdida de tiempo, me hicieron llenar muchas preguntas y formularios y me dieron la esperanza de que iba a recibir una compensación, pero el dinero NUNCA llegó a mi cuenta.

F A
1 year ago

Fast response. Reasonable compensation

Tanmoy Patra
1 year ago

When I lost all hopes after a 14 hours flight delay and was left stranded at Airport without any relief. I raised a complaint on Airhelp and they helped me get relevant compensation. It takes a while since airlines are busy but don’t expect a response if you do it yourself. They get the job done and keep you updated.

Emir Popaja
1 year ago

Everthing was perfect,such as speed,always email about situation .

Wiesia
1 year ago

Odszkodowanie otrzymałam, występowałem w imieniu mojego syna. Firma solidna. Pomomo ze sprawa trwała kilka miesięcy to systematycznie byłam informowana o postępach. Polecam jej usługi.

Michael Lorenz
1 year ago

Unkompliziert, schnell und für mich wenig Aufwand. Vielen Dank für die Hilfe!

William Godfrey
1 year ago

They obtained compensation from Wizair on my behalf for a cancelled flight, hotel and taxi etc

David
1 year ago

Affidabilità e semplicità. Le tempistiche sono lunghe ma con mail puntuali che ti aggiornano sulla situazione ( e non inutili spam) risulta facile sapere a che punto si é.

Gillian Delport
1 year ago

Sending my bank confirmation letter was a better option than sending my banking details. Otherwise, thank you for making the efforts to refund

Mojca PT
1 year ago

AirHelp settled my dispute in less than a month.

Matteo Pozzi
1 year ago

Very professional, helpfull and winner! Everything absolutely perfect. Great!

Jolanta
1 year ago

Firma zajela sie roszczeniem odrzuconym przez przewoznika i udalo sie uzyskac czesciowa wyplate. Bez Airhelp nie dostalabym nic

NV
1 year ago

-Délais de traitement des demandes d’indemnisation (presque une année) -Les frais retenus par Airhelp ne sont pas clairement indiqués au début de la constitution du dossier. -Besoin de relancer pour être informé de l’avancement du dossier et pas de réponses à différents mails demandant des explications sur le dossier.

andrina
1 year ago

The process took quite some time (almost 6 months) but AirHelp was notifying me of status pretty often and finally managed to get my compensation! Will use again!

Rimmer
1 year ago

Te duur en moeilijker dan zelf aanvragen bij TAP

Mariana Nituica
1 year ago

Very professional and very prompt! Every thing happened as they said! Very satisfied!

Maria Chladna
1 year ago

Service was great and I have received my compensation. Communication from the side of AirHelp was great too and they have helped me a lot.

Alina Curca
1 year ago

E` stata una collaborazione davvero fantastica, la massima disponibilita` del team di Air Help, le comunicazioni chiare e rapide. Grazie al team di Air Help ho ricevuto il rimborso per il disservizio.

Mirela
1 year ago

Introducing data was simple. Took though a lot of time to recover costs.

Raminta Barzdžiukienė
1 year ago

Easy &clear how to fill in the claim. Vonstructive explanation when to expect money if the claim is satisfied. I was encouraged to hope for the successful end of the tiring trip from London to Vilnius, though I had to arrive to Palanga. I wrote several times enquiring about the process and I always received the answer quickly. Finally my claim was satisfied.

Olga Tymofiyeva
1 year ago

I didn’t expect to get such a sizable compensation! I really appreciated how the AirHelp Team kept me posted about the progress. Thank you! My previous attempt to get compensation from Lufthansa (a different case) were unsuccessful.

Irina Claudia Robu
1 year ago

Modul de colaborare excelent. Am beneficiat de promptitudine, corectitudine, respect. Servicii eficiente.

Margaret Evans
1 year ago

UPDATE My compensation is now being processed and I was aware they take a service fee of 35% but they also took 15% legal fee. If you read their terms the latter is ONLY taken if the company challenge the compensation, which they didn’t and it for to court, which it didn’t so they have taken 50% of my compensation which breaches their black and white terms of service. Absolutely shocking Somehow a pop up within Resolver led me to Airhelp and not only do they charge a fee they also withhold your company and the Airline can’t help as they have paid it to them. I have contacted Airhelp over 10 times and they say they haven’t had the money. I have spoken with Aer Lingus and they have settled my case with you so why are you saying something different. I am I. Desperate need of this money with cost of living crisis andme currently in mental health clinic. Why do I have to make fees you are tipping me over the edge as Resolver were the ones who passed it onto you and I have done all the work. Their response is below how do I escape you not refunding me. Dear Ms. Evans, Thank you for your response and we appreciate your patience with this issue. We were sorry to learn you were affected by the disruption to Aer Lingus flight EI155 on December 15, 2022. Please accept my apologies on behalf of Aer Lingus. We are very conscious of the importance of providing guests a reliable service. However, despite our best efforts, there are occasions when our customers’ travel plans are affected by unavoidable disruptions or cancellations to our flights. In accordance with your request, the following is the verdict of the claim made by your authorized claims body: Your Reference: AH3431293EK Aer Lingus Reference: 9780093 Customer Names: 1 2 3 Flight Number: EI 101 Flight Date: December 15, 2022 Route: DUB to EWR To Whom it May Concern, Your clients are entitled to EUR1800.00 (EUR600.00 per passenger) in accordance with Regulation EC 261/2004. I have authorised a bank transfer made payable to you on your clients’ authority, in full and final settlement of this claim. This bank transfer will be completed shortly. We hope despite the difficulties encountered on this occasion, your clients will afford us the opportunity to welcome them on board our services for a more enjoyable experience in the future. Please do not reply directly to this email as it will delay handling of your case. To send us a reply or to update your case please click here. Please include your case number, 9694750, on all correspondence. Thank you. Sincerely, Louelie Customer Service Agent Dear Ms. Evans, Thank you for your response and we appreciate your patience with this issue. We were sorry to learn you were affected by the disruption to Aer Lingus flight EI155 on December 15, 2022. Please accept my apologies on behalf of Aer Lingus. We are very conscious of the importance of providing guests a reliable service. However, despite our best efforts, there are occasions when our customers’ travel plans are affected by unavoidable disruptions or cancellations to our flights. Please be advised that we would be unable to issue another compensation for this case as it has been compensated by your authorized claims agency in full and final settlement of this claim. Please be advised that you need to contact them directly to claim the funds we have rebated. Please do not reply directly to this email as it will delay handling of your case. To send us a reply or to update your case please click here. Please include your case number, 9694750, on all correspondence. Thank you. Irrespective of what you say I still don’t have my refund Update today 15 March AirHelp have now said that my payment is ready for collection but it doesn’t appear on the dashboard. Strangely I wrote to their founder and all of a sudden they find my money. This has gone on for over a month and I’m the one in contact with Aer Lingus and they TAKE £500 in fees, absolutely disgusting and all you get is a generic ready made email response. Terrible business

Christian F
1 year ago

Airhelp is simply to be recommended. Very fast processing and 100 percent successful. My flight was delayed over 4 hours and Airhelp was able to get 600€ from the airline. This money was then transferred to my account. I will book Airhelp with every flight

Qassim Olaad
1 year ago

Bedenk u help

John
1 year ago

They were able to get me a decent amount of money after being delayed for more than 6 hours and missing my connecting flight home.

Agim Pllana
1 year ago

Det er det beste opplevelsen jeg har hatt.

LUCIAN
1 year ago

good service. helpful. reliable.

Irene Wagner
1 year ago

Die Firma AirHelp hat alle Forderungsschritte perfekt abgewickelt. Nach einmaliger Eingabe der Daten und Unterlagen wird man in regelmäßigen Abständen über die aktuelle Situation informiert. Ich bedanke mich sehr herzlich bei allen Mitarbeitern dieser Firma für ihre ausgezeichnete Arbeit.

Sara Badolato
1 year ago

Terribile esperienza. Ragazzi affidatevi a qualcun altro. La commissione prevista per il loro “lavoro” è altissima 35%!! In più danno una quota più bassa di quella che la compagnia rimborsa. A noi hanno fregato 50 euro a testa dicendo che la compagnia se li era ” trattenuti” . Ho contattato la compagnia ed ha negato. Ci rivolgeremo ad un legale.

ADAM LIPSKI
1 year ago

Date of experience: March 14, 2023

George S
1 year ago

Had my payment confirmation email over 2 weeks ago, still not had my payment. Got in touch with support, never heard back unfortunately. Please can I get some support? Thank you!

Iramar Paiva
1 year ago

I like about my money came into on my account, but We pay a lot of fee from AirHelp. I was to get 600euros, but I just got 390 euros, anyway, Thanks from AirHelp to help me, but the fee are to high.

Samara Prestes
1 year ago

Todo correcto, fácil comunicación y rápido! Lo recomiendo 100% .

Alejandro LP
1 year ago

Date of experience: February 27, 2023

Sasa Petrovic
1 year ago

The best thing about Airhelp was the simplicity of the whole process. I have left data of my case and they have sorted out the whole thing by themselves and at one point I got the refund without having to chase anybody in the meantime. Thanks

Nguyen
1 year ago

Die Erfahrung war gut, deshalb ist das Unternehmen automatisch gut.

Lenka vandakova
1 year ago

I never believed that I could get money back, but the dream came true even though it took a really long time

Béatrice Stellato
1 year ago

Via BudgetAir, j’ai contacté une assurance avec AirHelp pour annulation de vol et retard. Mon avion a eu 28h de retard !! J’ai rempli les dossiers, ils font traîner pour vous dégoûter. Ils me demandent des frais? Une arnaque.

abenaa
1 year ago

Service was direct and quick. There was communication at every step of the process. I recommend them very much, they were extremely helpful. I got a refund in my case.

Andreea Neculcia
1 year ago

I had a positive response from Airhelp. Everything went smoothly and I received my compensation with them in just 2 months. The airline company didn’t want to give any compensation for cancelling the flight and Airhelp was very helpful and the whole process was very easy. Would recommend!

Gabrijela Jaksic
1 year ago

Jättebra företag ärende lite drar tid men jag fick pengar.

Ovidiu
1 year ago

Good choice to claim the corect amount of money for your flight disruptions !!

bettina schwarz
1 year ago

Vielen lieben Dank,es hat alles Problemlos geklappt Die Dame am Telefon war sehr nett und hat mir dadurch geholfen.

Greta Barontini
1 year ago

Grazie a loro ho ricevuto il risarcimento per un volo cancellato.

Gonçalo Santos
1 year ago

Date of experience: March 02, 2023

Muhammad Qaswar
1 year ago

I would like to thank to airhelp for their help.

anouk massart
1 year ago

bonne communication sur le suivi du dossier. facilité de procédure

Aleksandra Wierzbicka
1 year ago

I am delighted with this company.Didn’t expect such a recompesation

Michał Dąbrowski
1 year ago

Szybko, sprawnie i skutecznie. Super komunikacja z firmą.

Maria Cecilia Ayalde Angel
1 year ago

AirHelp got me the refund for my delayed flight within the stipulated time. I filled the form (which took me a couple of mins) and they did the rest. Reliable service, I would use again!

Holger S.
1 year ago

Das ist ein Paradebeispiel wie Digitalisierung von Korrespondenz ablaufen sollte. Kurze und klare Informationen. Wenn Behörden so arbeiten würden, wäre das Leben leichter…

Patricia Goncalves
1 year ago

SErviço rápido e eficiente, processo simples e muito profissional.

Jerome DIDIA
1 year ago

Grâce au travail acharné de Airhelp j’ai fini par obtenir mon indemnisation pour 4 billets sur un vol long courrier. La compagnie aérienne était de mauvaise foi et je n’avais pas beaucoup d’espoir mais avec de la patience tout s’est bien fini. Merci Airhelp

Silvio Figeac-Galindo
1 year ago

La démarche prend du temps, mais on a obtenu un résultat favorable.

Milton
1 year ago

Very simple process, filled in details and all was taken care of by company

Mayko
1 year ago

Súper buena atención y gracias por la ayuda

Megan Elizabeth Freeman
1 year ago

Extremely efficient. The airline had falsely refused my claim and airhelp got me my refund with no fuss in less than a few weeks.

Rachelle Gillard
1 year ago

AMAZING CORRESPONDENCE AND GLAD I FOUND YOU

Marta Krzyzelewska
1 year ago

Bezproblemowe załatwienie roszczenia

Heike Jansen
1 year ago

Toll gelaufen! Es hat zwar knapp 3 Monate gedauert bis wir unsere Entschädigung von der Fluggesellschaft über Airhelp bekommen haben, aber Airhelp hatte diese lange Prozedur schon im Vorfeld angekündigt und uns immer per Mail auf dem Laufenden gehalten. Das hat die Wartezeit erklärt und die Vorgänge bei Airhelp nachvollziehen lassen. Jederzeit wieder, sollte uns eine Flugannullierung oder dergleichen erneut passieren. Können wir empfehlen.

Andriana
1 year ago

Excellent service, initial response to claim was immediate; follow ups on status and progress were regular and clearly worded; compensation funds received and paid to my account in a timely fashion. Thank you!

Lisbeth
1 year ago

Vår resa hem från Rom blev cancellerad av SAS. Flygbiljetten var bokad hos Ticket och vi fick ett mail av dom när vi kom hem att vi kunder kontakta Air Help för att få hjälp med ersättning. Tippar att Ticket har ett samarbete med Air Help. Air Help har mycket långa handläggningstider och tar även ut höga avgifter. Hade jag vetat detta hade jag vänt mig till SAS direkt för att få ersättning. Vi har väntat sedan i oktober 2022 på att få ersättning utbetald. SAS har godkänt ersättningen, det gjorde dom i januari. Tyvärr känner jag mig även vilseledd då Air Help inte hjälper till med de utgifter (extra natt på hotell m.m.) man haft på grund av förseningen. Dessa får man ta via flygbolaget och då kan lika gärna ta allt genom SAS som heller inte tar ut några avgifter av kunden.

Raluca Bontea
1 year ago

I was impressed that we really received help. It took long to receive the compensation but this was dependent of the flight company. All the rest went good. We’ve been guided step by step and at the end we’ve received the compensation.

Mr Dobrin Konstantinov
1 year ago

It is my second time to use AirHelp assistance and it is again perfect!

Pierre Samaan Kamshati
1 year ago

Date of experience: March 06, 2023

Stuart Norris
1 year ago

Date of experience: February 28, 2023

Anita
1 year ago

Firma porządna tylko trzeba uzbroić się w cierpliwość a końcowy efekt przyniesie pożądany sukces. Odszkodowanie wypłacone więc jestem zadowolona.

Hoe Choon Teo
1 year ago

Did not expect to win the case and get compensated. This is rare

Billsenior
1 year ago

Airhelp had a very easy process, fill in the request, give your details and 6 weeks later money was in our account

LTK
1 year ago

Every instruction was listed clearly, and I finally had my compensation. Although it took half a year, it is still ok and fast.

Volker Sandig
1 year ago

Der Prozess war sehr einfach. Anweisungen zum Einreichen von Dokumenten waren klar und eindeutig. Ich wurde über den Fortschritt gut auf dem Laufenden gehalten. Reisebüro und Fluglinie hatten sich gegenüber Forderungen sperrig gezeigt. Ich bin überzeugt, ich hätte sie ohne Hilfe nicht durchsetzen können.

Nadia
1 year ago

Mon vol avait été annulé sur easyjet sans avoir ni vol de substitution dans un délai raisonnable. J’avais envoyé un dossier de réclamation avec photos des billets rachetés sur une autre compagnie. Dossier refusé par easyjet. Air Help m’a permis d’être indemnisée en 1 semaine à hauteur de 65% de l’indemnisation (ils ont des frais de 35%) soit 335 euros pour des dépenses totales s’élevant à 200 euros (mes 2 vols de retour et frais annexes). Je suis donc très satisfaite. Dommage que le covid ne puisse toujours pas être remboursé (considéré comme cas de force majeure et des avoirs encore sur les bras..!). Merci en tout cas pour tout à l’équipe d’Air Help 🙂

Angela Gascon Ausina
1 year ago

Trámite correcto, comisión excesiva.

MONIKA
1 year ago

Great company. Just give them information and they will take action for you. It was my second experience with Airhelp and I am very happy for the results.

João Pedro Cambeiro Barrulas
1 year ago

Compartilhar de que houve pela AirHelp, qualidade garantia da satisfação, no acompanhamento; apoio; e esclarecimento, em relação a experiência da orientação da reclamação. Cordiais e sinceros cumprimentos.

Himakar Kota
1 year ago

They helped and followed up with Portugal airlines to get our money

Robert Kostanjcar
1 year ago

Honestly,you guys did your part. It took almost 4 months but in the end i got what i asked for.help

Max
1 year ago

Worth it if you’re traveling to/from the EU. And definitely worth it if you experienced one more lengthy delays traveling to/from the EU. Unless you want to handle the claim process by yourself, but you almost certainly have better things to do.

Michael Williams
1 year ago

They made it a reality and came through, I didn’t know if it would work and I’m grateful that it did! Thanks Airhelp!!

Daniela
1 year ago

Thank you for your help

Jorge
1 year ago

O processo foi relativamente simples, tive problemas com a parte da transferência pois não estavam a aceitar o meu IBAN apesar de estar correcto. A comunicação é um pouco lenta mas acabam sempre por responder e no meu caso acabaram por resolver o bug do sistema que estava do lado deles. Para quem não se importa de ceder uma parte da sua indemnização e não ter que se chatear muito com a situação, é um serviço muito útil.

Matti Fischer
1 year ago

Ich wollte meinen Fall bei AirHelp schließen. Leider antwortet AirHelp seit Monaten nicht auf meine Anfrage, den Fall zu schließen. Eine Telefonnummer ist nicht zu finden. Sämtliche Anfragen über das Kontaktformular bleiben unbeantwortet. Update: nach dieser 1-Sterne Rezension hat sich der Kundendienst innerhalb von 24h gemeldet und das Problem gelöst. Daher nun 3 Sterne. Top Support!

Anna Steynberg
1 year ago

No response to my email queries regarding payout for my claim C#3322640. Can someone from the Payout department contact me? I have been waiting since the beginning of February for someone to contact me after the last email stating that the Payout department will get in touch with me shortly. The payout was returned to AirHelp due to the issue with the recipient name in the middle of February but nobody from AirHelp contacted me to agree on further steps so I can finally receive my payout. There is no customer service once AirHelp gets the money from the airline and I am very disappointed. FEEDBACK: Hello David. I am not asking for regular updates. There was an issue with my payout and I have not received it up to now. My payout was reversed and someone from Payout Department was supposed to contact me so we can agree on the next steps so I can finally receive the payout. Despite the email confirmation received in February that they would contact me, nobody contacted me up to now – this is unacceptable. I managed to talk to one of your online chat team member earlier today so hopefully the issue will be resolved soon.

Luca
1 year ago

L’esperienza poteva essere migliore: il rimborso è al momento inferiore a quello dichiarato all’inizio e, inoltre, non è possibile trasferire il rimborso sul conto corrente di un parente. Non sono d’accordo con la risposta dell’azienda : chi sporge il reclamo non è obbligato ad avere un conto corrente. E se c’e’ un’espressa volontà di avere il rimborso tramite il conto corrente di un parente non vedo quale sia la legge violata.

Fr
1 year ago

Communication is poor (I’ve sent in questions through chat and email and never got an answer) but won my claim. Thank you!! Edit: I meant communication about additional questions. Not the updates on the claim.

Itay
1 year ago

good service but very expensive. after transfer of the money is to the bank account only so i had to pay for the transaction to the bank. at the total i paid 348 pound’s to get 592 pound’s..

Jeffrey Toledo
1 year ago

I just needed to give the information the rest was easy for me as user.

Alex
1 year ago

Amazing service, they handled everything for us, kept us updated throughout the whole process and everything happend the way they said it would, really happy!

Daniel
1 year ago

Air Help,unos profesionales muy amables que luchan por el interes de sus clientes,obteniendo buenos resultados! Gracias por solucionar mi problema y recibir la compensacion.

Maksym Dailiani
1 year ago

Szybko, sprawnie, rzetelnie podchodzą do każdej sprawy

Oleksander Karahod
1 year ago

Polecam firme AirHelp , znają się na swojej sprawie. Pomogli odzyskać pieniądze za przeniesiony łot na inną date.

Koudoussou Ayouba
1 year ago

Bonjour je suis vraiment satisfait pour le travail qui a été fait c’est la première fois mais je suis quand même fier j’espère de travailler encore avec vous

Oksana Yavorska
1 year ago

Я дуже вдячна за професійну допомогу зі скаргою.Тут справжні професіонали! Рекомендую!

Sorin
1 year ago

Date of experience: March 09, 2023

unicum
1 year ago

I didn’t know I had the right to claim compensation for the cancellation of my flight, because I got a nice hotel room paid by the airline. I filled out the form and after about 4 months I received a confirmation from Airhelp that my case was coming to an positive end. As promised 65% of 250 EUR landed on my account soon after. I recommended their services to my friends too because their request was immediately refused by Wizz Air lying that the cancellation was due to extraordinary circumstances.

Laura Gabriela Lopez Torres
1 year ago

siempre me atendieron en momento y me daban la correcta explicación del proceso

Lucas Ratton
1 year ago

Incrível!!!! Envie os documentos necessários e em menos de um mês recebi a indenização. Perfeito!!!! Muito simples de usar. Recomendo a todos que tiveram voos cancelados ou atrasados!!!!

Bogdan C.
1 year ago

Airhelp really took care of everything and managed to retrieve almost the full amount from the carrier. I didn’t have to do almost anything for this to happen.

Lena Olsson
1 year ago

Date of experience: March 12, 2023

Colm Magee
1 year ago

The service was clearly communicated, relatively speedy, courteous and accurate

Carina
1 year ago

I didn’t get any help or explanation from AirHelp why I did not get any kind of compensation after waiting in three month. It is impossble to get in contact with them by phone or mail. My flight from Stockholm to Frankfurt was cancelled due to ”change in schuedule”. That meant for me that I missed all the rest of the flights to Ushuaia where I should board a polarship to Antarctica. I had to bye a whole new ticket so I could reach Ushuaia in time. No help from Lufthansa. I thought I at least should have any kind of help because I belive I am entitled for a minimum of 600 euro for compensate the cancelled flight from Lufthansa. My advice, don’t pay for AirHelp you don’t get any help or compensation.

Mohammad Omar Zmaraiwal
1 year ago

Nice people with nice help

Valeria verrastro
1 year ago

Tutto perfetto! Bisogna solo avere pazienza e avrete la vostra ricompensa

Jolanta Capar
1 year ago

Firma szybko zajęła się moją sprawą. Jednak opłaty za prowadzenie zbyt wygórowane.

adrianasamson
1 year ago

Date of experience: September 08, 2022

Cristina Maftei
1 year ago

I got reimbursed for a canceled flight with their help. It was an overall smooth and great experience.

Mihai Simionescu
1 year ago

I dis not receive my money for my file- 3085665

Enxhi
1 year ago

Consiglio a tutti, ottimo servizio, operatori gentilissimi e veloci a rispondere. Abbiamo ottenuto il risarcimento in breve tempo.

Annamaria Cuzzo
1 year ago

Ho ricevuto i miei soldi in tempi non biblici.molto soddisfatta

customer
1 year ago

Sunt foarte mulțumită de serviciul prestat la început am fost sceptica nu credeam ca așa ceva e posibil dar bravo echipei m-au ținut la curent cu fiecare etapa a întregului proces. Mulțumesc frumos.

CARMEN FLORENTINA OBRETIN
1 year ago

It was a beautiul experiencee, in the way AirHelp made the recivery of part from the costs of canceling my flight from Tel Aviv-Bucharest possible. I will recomand them to everyone that has problems with their flights

Rebeka
1 year ago

The whole process of getting a compensation for my flight was very easy for me as a client and the communication with Airhelp was great. Would recommend.

Vanja
1 year ago

I got the money in the time promised but out of 260 EUR I ended up with 100.

Aron Florin Nicoara
1 year ago

Yes, I had a pleasant surprise because I managed to recover my money on the ticket in amount of 162 euros, before I requested your services I tried with another company who said that I would not benefit of no compensation, so I can say that the AirHelp team did their job very well in all respects.

Marie-Jose Koole
1 year ago

Snelle reactie na verschillende misverstanden met andere organisaties.

Izabel Matos
1 year ago

A AirHelp é eficiente, mas cobra uma taxa muito alta dos clientes, 35% acho que poderia ser uma taxa mais simpática. Eu costumo viajar de avião, mas foi a primeira vez que não voei devido a um cancelamento em cima da hora. Fazer assinatura anual, neste momento não acho vantajoso.

Sorin Leibovici
1 year ago

Date of experience: March 12, 2023

Sartorius Florentina Roxana
1 year ago

Es war super einfach,hätte nie gedacht das es auch klappt !ihr seit die beste !

Shunmugalakshmanan Jagathesan
1 year ago

Very systematic and professional service.

Vera Nikitina
1 year ago

Thanks Airhelp for sorting out my claim with an airline. Was pleased to know that I was paid a compensation for my cancelled flight just few months after applying!

Irakleidia Christou
1 year ago

Finally I got the money back for a flight delayed over 3 hours.

Orlaith Barrett
1 year ago

Very helpful would definitely recommend using air help !!

Guillaume A
1 year ago

Date of experience: March 12, 2023

Georgiana Dumitrache
1 year ago

The process was simple and intuitive

LEONA
1 year ago

Easy, direct, successful refund.

Sylwia Poplawska
1 year ago

Za pierwszy lot odwołany dostałam pieniądze po miesiącu za drugi minęły dwa miesiace i dalej nic ani odpowiedzi od airhelp

Arijana Koric
1 year ago

Date of experience: April 19, 2022

Georgios Papastavrou
1 year ago

i am very satisfied how the handled my case and was succeed also immediate response to my questions is excellent choice when you travelling

Sjoerd Canninga
1 year ago

Airhelp supported me in the background and is transparent and clear. It provided me an advantage, I would have missed.

George de Oliveira Marques
1 year ago

Quick reply and objective resolution of problems

Miguel Montenegro
1 year ago

Date of experience: March 13, 2023

Maurycy Krajka
1 year ago

Długi czas oczekiwania, bardzo duża prowizja o ktorej nie bylo informacji na poczatku

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1 year ago

Malgré la complexité du dossier qui partait à priori voué à obtenir une issue défavorable, Airhelp a réussi à me faire obtenir satisfaction.

Iuliana Larisa Cojocariu Handr
1 year ago

Was a very fast process and all the information were provided clearly and quickly.

Chiara
1 year ago

Facile da usare, intuitivo, rapido. Rimborso ottenuto!

Jean Paul Matar
1 year ago

The experience was good cause at the end i got a refund, after 10months tho

Alex. K
1 year ago

Immer auf den laufenden gehalten. Gebühren könnten ein einig besser sein. Ansonsten Top Service

Razvan Moldovan
1 year ago

Very professional , clear Information about each step of thr procedure.

Anna Wach
1 year ago

6 miesiecy czekalam .ale w końcu pieniądze na kącie

Alena Mistric
1 year ago

Att jag fick snabbt kontakt med företaget och att det gick bra och snabb…

Gloria Rincón
1 year ago

Excelente servicio para acompañar el proceso de reclamación a compañias áreas. El servicio fue rápido y efectivo.

John White
1 year ago

Thank you, refund paid.

thiago silva
1 year ago

I got over£300 compensation after 3 months since i applied. i recommend it:)

Viktoria B
1 year ago

The service was great. They are reliable and trustworthy. I took 3 months to get my compensation as they promised. Well done AirHelp!

Marian
1 year ago

AirHelp contacted me after a severely delayed flight. With minimal effort on my side, I eventually received a nice compensation from the airline. I wasn’t expecting anything and I received several hundred pounds. Nice.

Maria De Monserrat Riofrio Vera
1 year ago

He reclamado dos vuelos cancelados y me han devuelto el dinero, excelente servicio

Mirian Schroder
1 year ago

To be honest I didn’t have much hope that the AirHelp team would be able to help me get the airline to take care of a flight cancellation without prior notice. The reason was because I had already tried everything with the airline’s “customer service”. But I must say that not only is the application easy to use, but you also receive periodic status emails. Needless to say, I have received compensation from the airline, thanks to AirHelp. Thank you very much AirHelp team !!!!

Giorgia Mandelli
1 year ago

Rimborso ottenuto e molto cospicuo, ma le tasse sono elevate e i tempi di attesa lunghi, ma penso sia normale non avendo fatto l’abbonamento premium. Consigliato!

Maciej Tatol
1 year ago

Wszystko szybko i skutecznie. Polecam!

Marius Dan Fitero
1 year ago

Date of experience: March 09, 2023

Kjell Fredriksen
1 year ago

AirHelp jobber systematisk for at vi skal få våre rettigheter. Det tar sin tid men til slutt kommer penger på konto.

danlun
1 year ago

Great work this time too. And now it took TAP only 14 days to pay out. Amazing work! Last time with TAP it was like 6-7 months…..

David
1 year ago

Se pusieron en contacto conmigo y todo fue rápido y fluido.

Lidia Nowicka
1 year ago

Bardzo rzetelna firma pomimo że nie przesłałam wszystkich wymaganych dokumentów bo je po prostu wyrzuciłam to otrzymałam częściowe odszkodowanie i bardzo się cieszę. Polecam tę firmę że względu na jej skuteczność

Ferenc Kopácsi
1 year ago

It came unexpectedly and was a pleasant surprise! Thank you!

Nurif Mujakovic
1 year ago

Perfect customer support! AirHelp keeps the customers always updated and helped us to get back our money!

Jonathan Fain
1 year ago

I recently used AirHelp to claim compensation for a delayed flight during Covid time and was impressed with the service they provided, as I recently got my compensation. The platform was easy to use, and the process was straightforward. I simply provided my flight details, and AirHelp handled the rest. I was slightly disappointed to learn that AirHelp was unable to help me with my Ryanair flights, I would have appreciated if they would provide more information on why certain flights were not eligible for compensation. It would be helpful if the platform could provide more detailed information on alternative recourse options in such cases. The fees charged by AirHelp may seem steep, but I believe they are worth it for the convenience and time saved. Overall, I would recommend AirHelp to anyone looking for a hassle-free way to claim compensation for flight disruptions.

Ann Tsereteli
1 year ago

Thank you so much, I asked several companies for help, but you were the one who really helped.

sandrina lopes
1 year ago

Super rápidos.

Wioletta Gawron
1 year ago

Szybka reakcja i wyplata pieniedzy . Mila obsluga

Samadhi
1 year ago

Mon expérience avec Air Help a été très bonne. Au début je n’y croyais pas trop, puis finalement j’ai sauté le pas. L’équipe a été très réactive et compréhensive. Lorsque la compagnie aérienne a accepté la demande, j’ai reçu le virement très rapidement. Un grand merci à toute l’équipe.

Tetyana Starynska
1 year ago

The experience of submitting the claim was quite simple and fast. I was so happy that I got my compensation, though I didn’t even hope for that. I will recommend this service to my friends. Thank you.

Mila Savicevic
1 year ago

Everything was smooth, I was notified on the progress and eventually managed to get refund.

Artur Abolyanin
1 year ago

Sembrava uffa e invece no, molto professionali

Anca Aldea
1 year ago

Got our claim very fast and with not headache. Airhelp offers a very intuitive Web page to document your claim and to keep track and monitor the entire journey till reimbursement. They are really good at it. We were reimbursed in less than a month.

Hannes Gröller
1 year ago

As usual, everything was great. I used AirHelp already a few times in the past years and it always was easy and fast to submit the claim. Within a couple of days I had the money on my bank account, after I got informed that the claim went through. I can highly recommend AirHelp.

Silvia Stefania Astelean
1 year ago

The best, move fast

Torunn Eliassen
1 year ago

Slapp å stresse med flyselskapet. Det var godt å overlate.den prosessen.til erfarne folk. Tok litt tid, men tror det hadde tatt lenger tid om jeg skulle gjort dette selv. Fikk også oppgradering på prosessen under veis. Tusen takk for god hjelp. Anbefales.

Claudiu
1 year ago

I’m glad that I used AirHelp to get my compensation for my cancelled flight. I’ve been told that is going to take up to 3 months to have my money but in the end was nearly 5 months, probably because in that period were much more complaints than usual. I’m happy that finally I got my money. I recommend AirHelp to anyone who wants to get compensation for their delayed/cancelled flight !

Donato Menchise
1 year ago

Servizio impeccabile. Complimenti

Stanciu Claudiu
1 year ago

They helped me get the compensation for my delayed flight. It took 4-5 month to solve the case but in the end the send me the money in 2-3 working days.

Hector Ayllon Santiago
1 year ago

Fue muy rápido, con éxito, lo único es el porcentaje que recobran como precio, un 35% quizás es un poco elevado

Abdinasir Jeilani
1 year ago

Date of experience: March 13, 2023

HR
1 year ago

Fast and efficient- have been able to help me several times when you are seemingly a silent sufferer of all the air traffic delays.

Ragnar G
1 year ago

Easy because you understand if you can get compensated or not Once you’ve filled in your details just relax, you’ll be updated along the procedure Good experience with 4 disrupted or cancelled flights

Kamila Fido
1 year ago

Date of experience: March 03, 2023

Debora
1 year ago

Tempi lunghi (più di 6 mesi), ma non credo sia dovuto a loro, spiegazioni chiare, e da quando hanno approvato il risarcimento il bonifico è arrivato il giorno dopo.

George
1 year ago

Successfully got me compensation for my cancelled flight. All I had to do was fill out a 5 minute form and airhelp took care of the rest!

Julien
1 year ago

Rien à dire, à peine un mois de délai entre le moment où j’ai donné le mandat à Air Help et le paiement…Oui ils prennent 35%, mais sans eux j’aurai récupéré 0euros, donc ça reste une excellente affaire. Simple et efficace.

Cyka Blyat
1 year ago

It was easy and I didn’t have to walk and talk with the airlines. Thank you very much.

Iryna Osipova-Shimundich
1 year ago

At first we didn’t believe there’s a chance to get any compensation, but thanks to AirHelp we got it.

Rattana
1 year ago

God info.hyggelig, rask behandling.veldig fornøyd

Cristina Maican
1 year ago

The waiting period was long, but the emd was great. And meanwhile, I had follow up emails all the time.

Katarina Holmgren
1 year ago

Riktigt bra hjälp! Trodde aldrig att jag skulle få kompensation men det fick jag tack vare er! Stort tack!

Ilona
1 year ago

Constantly updated about my case and at the end I got back my refund:) recommend this service!!

Liliya Pleskach
1 year ago

Wizzair refused compensation for my cancelled flight, when I’ve submitted a direct quotation. Air help managed to get refund quickly and smoothly.

Malgorzata Szarejko
1 year ago

Skuteczność 100 % nawet kiedy linia odmówiła wypłaty odszkodowania!

Miriam Fahn
1 year ago

your help was very good but i did not receive the payment

Daria Omelchenko
1 year ago

Thank you so much for your help in processing with claim compensation.

Agnesa Jönsson
1 year ago

Det har tagit nästan 1 år innan kom beslutet. Behövde skriva massa mail.

MegaBasmen
1 year ago

Firma bardzo solidna.Zawsze informuje o postępach w trakcie realizacji odszkodowania.

Ulricka
1 year ago

L’expérience était très bien car l’accompagnement s’est fait du début à la fin. A chaque étape du processus de remboursement, j’étais tenue au courant. Très professionnel. Merci encore

Angela Martins
1 year ago

Depois de um atraso longo num voo duma companhia aérea, contatei a AirHelp para que tomasse as medidas necessárias à fim de pedir uma indemnização a que teria direito, conforme previsto na lei. Enviei todos os dados necessários, comecei de imediato a receber mais regularmente informando sobre a situação e, ao fim de pouco tempo, recebi a indemnização, sem ter qualquer trabalho.

Soniel Shkembi
1 year ago

Έκανε ότι είχα διαβάσει ότι μπορεί να κάνει. Ασχολήθηκε με το αίτημα εξ αρχής και εγώ αποζημιώθηκα. Ευχαριστω για την υπομονή και τι δουλειά που κάνετε

Azra Isic
1 year ago

A great experience

Zandra Laverack
1 year ago

Är så tacksam för det jobb Airhelp lagt ned på mitt ärende. De var proffsiga och behövdes verkligen.

Daria
1 year ago

Thanks, good job!

Anna Marika
1 year ago

The whole process was fast, I was able able to get the money transferred fast, minimum paperwork I will use them again if it’s going to be needed

Monika Lesniewska
1 year ago

Choć proces uzyskania odszkodowania trafił do sądu i był długotrwały, zakończył się sukcesem – otrzymaliśmy najwyższe odszkodowanie. Dziękuję

Constantin Mitrofan
1 year ago

Foarte febrili ai atenți

Robert
1 year ago

Date of experience: March 13, 2023

Ventsislav Pavlov
1 year ago

Date of experience: March 12, 2023

Grażyna Książk
1 year ago

Udało się uzyskać odszkodowanie od Wizzair.

Katarzyna
1 year ago

Date of experience: March 12, 2023

Arie
1 year ago

Ze hebben exact gedaan wat ze beloofd hebben.

Oana
1 year ago

Indeed very professional and the best thing is that they keep you updated so no need for follow-up.

Mária Erika Mihalkó
1 year ago

I am grateful for the quick help. Thank you very much . I will recommend Airhelp to everyone.

Daniela C
1 year ago

Date of experience: March 05, 2023

Cristina Elena
1 year ago

Thank you for your help! Very professional. The money recovery process was easy and transparent. We received periodic information about the status of our request. We appreciate your help.

Vasile Leonard Berca
1 year ago

Best team! Thanks for help.

Mattias Per Åke Tonning
1 year ago

Great support and the fact that you NEVER give up. Also appreciate the continuous feedback you give.

Kliencie
1 year ago

Ogólnie sprawa zalatwiona profesjonalnie i bez większych przeszkód, polecam:)

Ana-Maria Balan-Cocheci
1 year ago

It was all very smooth. We appreciate all the help. As a suggestion, the commission fee is a little bit too high. In rest everything good. Thank you, guys!

Mitch
1 year ago

3+ uur vertraging gehad. AIRHELP heeft dit heel netjes opgepakt en afgehandeld. Erg blij mee.

William Boyde
1 year ago

Performed as advertised, customer service was responsive. Received the money within a reasonable time frame.

Vanessa Colangelo
1 year ago

Date of experience: March 12, 2023

Loren Shih
1 year ago

Date of experience: March 03, 2023

Customer
1 year ago

Although my claim took a little while to get sorted, when it did, I was completely satisfied with the result. I will not hesitate to use their service again in the future if I find myself in need.

Hermann Hoel
1 year ago

Meget bra. Hadde egentlig ingen tro på noen erstatning. Airhelp tok jobben og erstatningen kom inn på konto etter kort tid.

Irakli Psuturi
1 year ago

They did evrything as promised and always been on contact. great company

Ani
1 year ago

Great service! Worth every penny! Got my compensation back for the 30+ hr delayed flight.

Vinay Kanhye
1 year ago

The service and timely settlement of our claim was amazing

kjell aasheim
1 year ago

Good job, couldnt done it myself

Nandor Zoltan Juhasz
1 year ago

he does fast and high quality work.

Raul Reci
1 year ago

Great experience, easy to work with them.

Mari Chkhikvishvili
1 year ago

They handle my claim good. But It takes 4 month.

Mladen Milanovic
1 year ago

Un robo , no lo recomiendo a nadie…

Daniel
1 year ago

Fantastic, got my money 682e for my trip to Belgrade in september, got my money 2023 mars , Easy and pretty fast. thank u

Ibrahim khankhara
1 year ago

Honestly the smoothest experience ever!! They were very easy to work with and always kept me updated. Would recommend to everyone who

Edmond
1 year ago

Thank you very much AirHelp you are the best .

Marius Merlusca
1 year ago

A fost ok sa se ocupe echipa de la airhelp de recuperarea banilor .

Agron
1 year ago

Jag fått jätte bra hjälp. Tack för allt.

Peter
1 year ago

Airhelp gjorde hvad de lover, nemlig at kæmpe for kompensation fra flyselskabet og det leverede de til fulde på

Juxhin Decka
1 year ago

Airhelp follows correctly every step and informs you .

Manel Garcia Salmoral
1 year ago

Date of experience: March 04, 2023

Jan
1 year ago

Väldigt enkelt och väldigt lättsamt att få tbx pengarna med er hjälp Stort tack

Per Träff
1 year ago

AirHelp hanterade hela ärendet och jag fick ersättning som jag förmodligen inte fått annars. AirHelp bistod alltså med kunskap och process som jag saknar.

Chrysoula
1 year ago

You have to be patient as it might take some time but it is worth it. Arriving at the airport to find my flight delayed for 4 hours, and later also overbooked… Thank you for getting my money back for that annoyance.

Justyna
1 year ago

Great company, fast payment.

Adrianna
1 year ago

Odszkodowanie wypłacone wszystko ze strony airhelp szybko załatwione. Dobry kontakt na chacie. Jedyna zwłoka była z wizzair z odpowiedziami ale w końcu się udało:) mam nadzieje ze już więcej problemów z lotem nie będę miała ale jeśli tak to wtedy tylko z airhelp. Polecam

Sandu Balica
1 year ago

Danke , sehr zuverlaessig

Jolanta Maj
1 year ago

Sprawnie przeprowadzona sprawa, nie spodziewałam się że można jeszcze tyle uzyskać! Polecam

Mirko Spurnik
1 year ago

AirHelp did an amazing job, we are extremely pleased how things have turned out and will definitely contact AirHelp again, if we have any issues with flight delays. Keep up the good work!

Daisy El Ghalbouny
1 year ago

Very professional company! Great communication and service. In two months, I received the compensation money on my bank account. Very helpful! Thank u Airhelp!

Matus Bacinsky
1 year ago

Thank you, very helpful!

Tomasz Lewandowski
1 year ago

Wszystkim się zajęli. Od A do Z. I na bieżąco wysyłali informacji o statusie sprawy. Zdali egzamin na piątkę.

Cathy s
1 year ago

Thank you so much for your help in getting us compensation for missing flights due to flight delay and we had to pay for an extra flight. We appreciate your help.

Alejandro
1 year ago

Muy recomendable. gracias

Tassilo Rodlauer
1 year ago

Erst schickt man alle Unterlagen ein, dann wird einem eine mögliche Entschädigung von 600 Euro pro Ticket für die enorme Verspätung vorgegaukelt. Sagen die „Experten“ nach Sichtung der Unterlagen. Bei mir ging es um zwei Tickets = also 1.200 Euro. Das hat alles sehr lange gedauert. Am Ende kommt eine Nachricht, die Airline habe die Vergütung um 50% gekürzt, weil sie das Recht dazu hätte. Auf meine Frage an den so gut wie unerreichbaren Support, wie das möglich ist wenn die „Experten“ das doch geprüft hätten – keine Antwort. Also bekommen wir nicht 1.200 Euro minus Bearbeitungsgebühr sondern Schlappe 390 Euro. Keinerlei Garantie oder Information, was die Airline wirklich bezahlt hat = alles sehr intransparent und wirklich nicht zufriedenstellend. Mach ich nicht mehr. Die Antwort der Firma ist weiterhin nicht transparent. Warum erklärt man mir 1. nicht die Gründe für die Reduktion und 2. nicht warum dass die sogenannten Experten nicht erkannten??

netsolutions
1 year ago

Airhelp is a scam ,The Airline paid them for my claim but they did not pay me even after 2 months. This is 6 months of waiting and still no help. I contacted 2 times after i added the review but no help from customer service. Waste of valuable time. Still no payment or check.

Sarah
1 year ago

After months of emails, attempted phonecalls and complaints seeking a refund from an airline, I decided to give Airhelp a try. I’m happy to report that they were able to deliver a substantial refund, communication was very good throughout the process and the payment was prompt once the settlement came through from the airline.

- Bruno António
1 year ago

Empresa séria e cumpridora! Ajudaram na perfeição em processo de reclamação contra a companhia. Toda a informação prestada, foi clara e objetiva, cumprindo e informando cada passo. Objetivo conseguido. Processo simplificado para o cliente. Parabéns! Recomendo

Ana Perovic
1 year ago

Great experience! Very professional and to the point. Upload required documents, wait, provide your bank account, receive your money. Done.

Anna Cenkner
1 year ago

Mimo czasu sprawa przebiegla pozytywnie,polecam

mp
1 year ago

Foi rápida e eficaz na resolução.

Mateusz Mazanek
1 year ago

Jestem bardzo zadowolona. Bezproblemowo.

Sasho Stojkovski
1 year ago

Very professional company, highly recomended. As they told me the case will takes about three months. In three months I got the compensation money on my bank account. Great comunication and service. Thank you Airhelp!

Antonella Fino
1 year ago

Ho ricevuto il mio risarcimento dopo aver mandato la documentazione richiesta… tempi un po’ lunghi ma il risultato è stato raggiunto

customer
1 year ago

Got my tweet on that precise moment, and did all the job, until recovering the money. Impressed on their service!

Neacsu Carmen-silvia
1 year ago

Very helpful!!! The best!!!

Oscar Palmquist
1 year ago

Nice job, here some suggestions on how to improve: You were not clear about how much I would have to pay you (service fee). Also, I think you should mention based on what law or rule you would fill my claim, so I would feel more comfortable.

Vesna
1 year ago

Very positive experience, I m so grateful for your help! Thank you!!!

Ioana
1 year ago

I am excited to say that Air Help offers 100% reliable service to their customers, they very thorough in investigating your case and will keep you up to date every step of the way until the end of the process. I found them online by myself(not recommended by anyone) and I am so happy I went ahead with them. Air Help got my money back and If anything happens again I will definitely ask for their help again. I am recommending them to everyone I know.

...
1 year ago

The company provided support beyond necessary, was very fast in securing the refund. Also very patient and helpful in communication for the finds to reach my bank account. Very positive feedback for them.

Jan Wasilewski
1 year ago

Pomoc firmy i zaangażowanie w załatwianiu wielu formalności na ,które osobiście nie miałbym czasu ani wiedzy jak tego dokonać.Śmiało mogę ją polecić wszystkim którzy znaleźli się lub znajdą w podobnej sytuacji do mojej.

Borko
1 year ago

AirHelp provided for me efficient and intuitive support. Please keep up with good work!

Mykola Mazuryk
1 year ago

Really great service. Highly recommend.

Amira Tozo
1 year ago

Bra och okomplicerat! Tack! Rekommenderar Air Help!

Gema
1 year ago

Han sido una experiencia muy satisfactoria. Solo he tenido que firmar algún documento, mandar documentación y sin hacer nada más he recibido la compensación económica que me dijeron. Me han estado informando en todo momento. Espero no volver a tener problemas pero en caso de tenerlos, repetiría sin dudarlo

Elvis Barrantes
1 year ago

Fue excelente servicio me contactaron rápidamente y fue bien fluido el procedimiento, quede muy satisfecho con el resultado final.

Jan R
1 year ago

Our delayed flight was on 28th March 2022 and I receive confirmation from the airline on 12th April 2022 that compensation was due. It then took 47 weeks for the money to arrive and only after I raised a separate claim with the Airline Dispute Resolution service, so I am not actually sure that AirHelp achieved anything to assist my claim.

MedDoc
1 year ago

Finger weg – absolute Unverschämtheit! AirHelp holt sich durch irgendwelche, miesen Tricks eine angebliche Unterschrift, die meinerseits nie geleistet wurde sondern lediglich eine Anfrage meinerseits, ob eine Entschädigung durch die Fluggesellschaft überhaupt in Frage kommt. Daraufhin habe ich zwar eine Auszahlung erhalten allerdings mit knapp 40% Provision, die ich mir hätte sparen können und die ich so nicht unterschrieben habe! Dazu kommt, dass die durch die Flugstornierung entstandenen Zusatzkosten in Höhe von mehreren 100 Euro durch AirHelp weder vertreten noch ausgezahlt wurden. Also Finger weg von dieser Organisation – sie nimmt unfassbar hohe Gebühren ohne irgendeine Arbeit zu leisten und ohne einem die Möglichkeit für eine überlegte Entscheidung zu geben, ob man durch die Organisation vertreten werden will oder nicht!

customer
1 year ago

When it comes to dealing with the Airlines, it’s like David vs. Goliath. Passenger rights are very often violated and no one to turn to. Air help had our backs and held the airlines accountable. Thank you!!

customer
1 year ago

Super easy and super fast! I got the refund before I even noticed that

Karin Weirauch
1 year ago

Dass die Forderung noch einmal aufgenommen wurde, nachdem ich schon eine Ablehnung hatte und nicht mehr damit gerechnet habe

Gabriela
1 year ago

When I applied to AirHelp to obtain compensation for a canceled flight, I was very skeptical that I would get a positive result. But AirHelp was very prompt in responding to all the messages sent, starting with the initial request. They regularly informed me about the steps taken. The result was that in a little over 4 months after the initial request, I received the compensation for a canceled flight. A direct discussion with the company did not lead to any results. I am very satisfied with AirHelp, it offers a professional service. Thank you AirHelp!

Otilio Pinto Vaz
1 year ago

Solo decir que estoy muy agradecido a AirHelp por el servicio prestado, yo solo no hubiera llegado a ninguna parte!

Khanda Mohammed
1 year ago

Hei! Jeg synes det at AirHelp jobber hard med kundene som de har kravet fra flysselskapene. Kunder er veldig fornøyd med deres støter. Mvh Kamaran Karim

Andreea Ursu
1 year ago

I always received an update about the status of the problem until it was resolved. Very grateful that I get the help from you guys! Thank you so musch!

Armando Finocchiaro
1 year ago

Veramente bravi ho provato anche su altri siti ma solo loro mi hanno a soddisfatto a pieno

Ioana B
1 year ago

Sono molto bravi e già la seconda volta che ottengo il rimborso per un volo con loro .

Mia Cvjetković
1 year ago

It took altogether 11 months to get 30% of the incurred cost due to my flight cancellation, but I guess something is better than nothing or close to nothing (what the airline offered was a joke). Once I got the e-mail that the claim has been succesfully resolved it took another 5 months to get the money on my account.

Valter Navoni
1 year ago

Date of experience: March 11, 2023

Mario
1 year ago

Geld wel teruggekregen, maar ze berekenen gewoon superveel geld voor de dienst. 140€ van 400€ hebben ze behouden.

Grzegorz
1 year ago

Kolega mi polecił ten serwis. Akurat mój lot się opóźnił i po raz pierwszy skorzystałem w przypadku opóźnienia z serwisu zewnetrznego zajmującego się odszkodowaniami. Udało się. Polecam i pozdrawiam cały zespół.

Roger Bartram
1 year ago

AirHelp was recommended by fellow travellers who shared our experience with WizzAir. We made contact on our return from holiday, they agreed we had availd claim & left them to it. They kept us well updated with progress & informed us of their success less than 6 months after claim was submitted. The agreed compensation is now in our bank, we couldn’t be more gratefull & highly recommend AirHelp.

Nils Guillermin
1 year ago

Easy and convenient. Barely had to interact with the service for them to render aid to me.

Fahad Iqbal
1 year ago

It was good experience. Although it took almost 3 months to get the compensation.

Marina Kondyli
1 year ago

Everything was easy and comprehensible. I liked that there was a regular update about what was going on. Of course, I was happy with the final result.

LELIEVRE
1 year ago

Traitement rapide de la demande. Messages réguliers pour informer de l’avancée du dossier.

Laetitia Guillaud
1 year ago

La compagnie m’avais déjà répondu en me disant que aucun dédommagement ne pourrais être fait. Air Help m’as aider et en 4 mois j’ai pu recevoir un dédommagement! Super travail

Lutfi Tafilaj
1 year ago

Die Mitarbeiter waren freundlich und bei Fragen waren sie immer da.

Alessandro Fuentes
1 year ago

Vengo contattato da AirHelp in seguito alla cancellazione di un volo i primi giorni di gennaio.. non ne ero minimamente a conoscenza. Risultato? Procedura facile e comoda da compilare, esborso ottenuto dopo due mesi! ❤️

Demetrio Polimeno
1 year ago

Il rimborso avvenuto in tempi minimi Consigliato.

Radu Dana Marilena
1 year ago

compared to other recovery companies that have lower commissions, airhelp almost completed the recovery of our compensation, I say this because they only recovered the money for one person out of 2. they are very prompt when you have any questions, they answer anything question to understand. I will call on them again if we have any more problems. Thank you!

Martyna
1 year ago

I have been waiting for the money since June last year. Only recently they told me that my case requires special lawyers and they will charge me twice as much and they need more paperwork. Still waiting for money. I am not impressed with them at all.

Koenraad Eeckhaut
1 year ago

Je goed op de hoogte gehouden van de stand van zaken en hoe ver ze ermee zaten met het dossier

Mihai Pascal
1 year ago

So I had this flight between two European cities canceled just a few hours before it was supposed to take off. I was simply notified via SMS; no particular reasons were specified. As expected, it was a major inconvenience, especially since I had another reservation at the destination. All in all and to spare you the details, me having to forcefully extend my vacation cost me a considerable amount. First, I tried to settle this with the air company, politely demanding the money they rightfully owed me because of the short-notice cancellation that completely ruined my short-term plans. To absolutely no avail. Besides being almost impossible to get in touch with, I would always get the same automatic message telling me that the cancellation was caused by sudden, unexpected and/or extreme circumstances (hence, they don’t owe me anything), though I knew pretty much for sure that it wasn’t the case. This made me FURIOUS. Meanwhile, the site where I got the tickets from kept emailing me about the cancelled flight and recommending me that I acted via AirHelp. Seeing that I can’t do it on my own, I did some research and decided to give them a chance, though I didn’t expect much of them, to be honest. So I completed the form on their site, telling them everything in great detail, they reached out to me via email and I supplied them with PROOF FOR EVERYTHING I stated, armed myself with patience and waited (I knew at this point that it can sometimes take over 6 months for them to settle the case). The communication with AirHelp was nice and smooth. They constructed the case and let me know about it within a few days. And to my surprise, after two or three weeks they told me that the air company was now willing to pay me the compensation. I was really amazed. After that, it took an additional three months (for various formalities, I imagine), but two weeks ago they reached out to me again asking for my IBAN so they could provide me with my compensation (minus a 35% cut for them). I gladly obliged and after a single working day, the specified sum was now on my credit card. So yeah, a really pleasant surprise, I’m really glad I turned to them and I recommend AirHelp to anyone who has the right to a compensation for a delayed/cancelled flight and has a hard time getting it from the air company.

Nikola Vrlazic
1 year ago

Agents had big gap in their process. They have forgot to ackmowledge submitted documents which resulted in prolonging our case with complaint related to cancel flight. After this, we needed to pursue status Of complaint multiple times Because agents were telling us different updates. After 8 months Of talking we were able to get the our refund. I would expect this to be faster. When I Had same case with cancelled flight where ticket has been directly bought at airplane company refund was completed in 4 weeks. Please speed up the process.

Piotr Szczesniak
1 year ago

It was good experience, transparent and satisfying

Roberto Mendoza
1 year ago

Rápida atención

Ann Hustis
1 year ago

I cannot say enough good things about AirHelp! They were successful in getting money back on 4 of my last 5 disrupted flights. They communicate with me with the correct level of detail and at a good frequency. I will continue to use AirHelp. Thank you team; keep up the great work.

Alexander Seletsky
1 year ago

I had a seamless experience with Airhelp, as everything went smoothly and I received a refund from Wizzair within 3.5 months of my trip. I am not only pleased to have received the money, but also satisfied that justice has been served, as airlines often seek to deceive and overcharge their customers.

Natalia Onyszczak
1 year ago

Date of experience: March 04, 2023

Timofei Stratanenco
1 year ago

Great work, responsive! Good service, something that no-one else provides. Very quick money transfer, had to be with in a week, but came in within 15h.

Inga Milverton
1 year ago

Good company, good communication, i am happy

ElkoC
1 year ago

Very high fee, but ok…

Hasna Marouani
1 year ago

Cette expérience très bien pour la remboursement très rapide merci

Satisfied client - T
1 year ago

No fuss, left them to it and the desired result was reached. Compensation cases with airlines can be tricky/take a significant amount of time, don’t expect swiftness. As far as I’m concerned, a 5 month + wait is nothing when your getting double the money lost returned.

Ivonne Emile De La Torre Jaure
1 year ago

Airhelp logro que me regresaran el dinero, solo seguí sus instrucciones y ellos fueron los que hicieron el trabajo. Muchas gracias

Bogdan Condr
1 year ago

I am shocked, I thought i wouldn’t have gotten my money back. You guys are the best company which helped me get my money from my lost flight. I recommend you to all my friends and family. The best!!!

Sergiu Dan
1 year ago

Date of experience: March 04, 2023

mariasole montera
1 year ago

Non avrei mai ottenuto il mio risarcimento se non fosse stato per airhelp. Basta avere pazienza (ci sono voluti 8 mesi, ma che soddisfazione poi!) e fiducia. Grazie mille

Maria
1 year ago

No information on how the compensation was calculated. Ended up with much less than originally expected. Poor communication in response to emails and queries.

Diana Silva
1 year ago

Serviço de acordo com as expetativas. Diligência e sucesso do tratamento da reclamação e consequente indemnização.

Ionut
1 year ago

Am fost despagubit.

Elizabeth
1 year ago

Quick and transparent. I shudder to think what Ryan Air would have done if I’d gone at it myself, seeing the problems with those that did that on twitter

Janis Kozlovskis
1 year ago

You shouldnt do anything. Just give a details and thats it!!

Filip Pachucki
1 year ago

This was beyond my expectations! I honestly didn’t think this was even possible. Within a couple of weeks I got reimbursed for my flight that was delayed over 5 hours. Amazing!

Armando
1 year ago

Espectacular, quando eu fui mal atendido pela TAP Portugal o meu voo foi 10 horas depois é ninguém me informou de nada nem sequer falaram comigo desprezara-me. A AirHelp.com sempre muito atenciosa ao meu caso, sempre me puseram a par de toda a situação do processo e no final veio a minha compensação, demorou um pouco mas veio a demora faz parte do processo. Obrigado AirHelp.com pela sinceridade e pela atenção 5 estrelas.

Marius Vasile Vasiu
1 year ago

Date of experience: March 04, 2023

Vittoria Torsello
1 year ago

Efficienti e puntuali

Asdrubal
1 year ago

Nuestro caso fue manejado de manera muy profesional. A cada paso del proceso me informaron de lo que debia hacer y lo que deberia esperar. Todo funcionó tal y como me informaron.

Heidi
1 year ago

AIRHELP TOK KONTAKT, ORDNET HELE PROSESSEN FOR MEG. HOLDT MEG ORIENTERT UNDERVEIS, OG OVERFØRTE PENGER SOM LOVET. DE TAR NOE GEBYR, MEN ABSOLUTT VERDT DET!

Carol O'Beirne
1 year ago

I found these to be very good apart from trying to contact when there was an issue with entering bank details. Took a long time for them to get back to me but when they did they had fixed the issue with no problem at all.

VéRONIQUE CARPIN
1 year ago

Remboursement inattendue Merci beaucoup pour votre perseverance

Frau Ilse Koppe
1 year ago

war sehr zufrieden

Dhruv P
1 year ago

Straightforward, easy and quick!

Liesbeth Wouters
1 year ago

Date of experience: March 11, 2023

Omar Najdawi
1 year ago

Without you i would not have received the compensation. Great service!!

Igor Sabljic
1 year ago

Best company ever. They do everything for you. And they are always avaible to tell you kn what step you are. I recommend this to everyone.

Piotr Szymanski
1 year ago

Łatwy proces, nie wymagał mojego zaangażowania. Otrzymałem odszkodowanie zgodnie z obietnicą. Polecam.

Gabriela Bungardi
1 year ago

Date of experience: March 04, 2023

IT
1 year ago

Good communication and get what AirHelp promised.

Corina Silaghi
1 year ago

Absolute brilliant! Got my money back as compensation. Highly recommend AirHelp!!!!

Odd Terje Heimen
1 year ago

Kjapp og god kommunikasjon. Takk for hjelpen! Hadde gått glipp av disse pengene om dere ikke hjalp til.

Carolina TL
1 year ago

Great experience, not a lot of waiing time for payment, very reliable service.

Gail Wang
1 year ago

We received our money 7 months after the flight. Unfortunately Wizz Air kept some ( the most) and the fees for Air Help, so we received a much lower amount. Worth it if there are no other avenues for compensation

Valérie H
1 year ago

Simple relativement rapide (moins d un mois) J ai été remboursé, biensur pas de l intégralité AirHelp à pris sa commission. Mais en effectuant mes démarches seule j etais partie pour ne rien avoir du tout ! Donc oui je suis satisfaite. Au départ je croyais encore à une arnaque mais quand j ai lu les avis, j ai fait ma recherche etc j etais rassurée et le pompon quand j ai eu les sous sur mon compte j étais convaincue.

Valentin
1 year ago

Bin definitiv zufrieden und überrascht, da ich nicht gedacht hätte, dass es klappt. Besser gesagt, AirHelp ist auf mich zugekommen und ich wusste zunächst nicht, ob ich mich darauf einlassen soll, aber es hat sich ausgezahlt.

Burak Eliacik
1 year ago

Un suivi excellent de mon dossier, un travail très efficace. J’ai été remboursé au bout de quelque mois. Je recommande fortement.

Zejna Grahovic
1 year ago

Ze zijn heel goed. Ze helpen mensen goed die hun geld niet terugkrijgen van de vliegcompanies. Dat ze die wel terug krijgen

Mihaela Rotari
1 year ago

Sunt foarte mulțumită de rezultatul lucrarii dumneavoastra.

Jakub Černý
1 year ago

Helpful and straightforward. Thanks.

Jose Esteban Pérez Roldan
1 year ago

Gracias de nuevo por su colaboración y gran ayuda!! Es para mi un excelente trabajo por que siempre respondiendo muy amablemente a mis inquietudes y preocupaciones, estando al pendiente de mi situación y sobre todo resolviendo el problema por mi. Muchísimas gracias!

Gill Benjamin
1 year ago

After deciding not to go through trying to retrieve my payout from Wizzair, to my delight the airhelp team did not give up and I received most of my money.

Ayuk Justin
1 year ago

A straight forward process.

Kushtrim Berisha
1 year ago

Grazie a questa azienda ho ricevuto risarcimento di 3 voli , grazie Air Help siete fantastici, complimenti per il vostro lavoro , Grazie.

HW
1 year ago

Super Service, In Anbetracht, dass die Fluglinie uns nichts zugestehen wollte, sind die Kosten voll in Ordnung.

AnneS
1 year ago

J’ai connu air Help grâce à une amie. Je suis ravie de leur efficacité suite à l’annulation d’un vol pour ma fille. J”ai perçu un dédommagement de la compagnie que je n’ aurai pas obtenu sans eux. Merci

Maisoon Shabaan
1 year ago

Amazing job, I got my refund very fast

Jose Manuel
1 year ago

Monte informan de la comisión que se cobran por la gestión hasta una vez contratado y es una exageración por una gestion simple y con garantía de resultado

linimal
1 year ago

Date of experience: March 11, 2023

Angelina Temel
1 year ago

Thank you guys for help, it’s a pleasure to work with you!

Christelle Lacroix
1 year ago

Très satisfaite de la somme obtenue. Air Help est très compétent car avec volotea c’est impossible en tant que client de se faire rembourser alors être indemnisé, je n’y croyais plus.

Jürgen Edelmann
1 year ago

Schnelle Hilfe, gute und klare Kommunikation. Insgesamt super Service. Nur zu empfehlen.

WizzShittyServicesEver
1 year ago

I got indeed the money back from wizzair however make sure you read Airhelp rates.

Borana Metaj
1 year ago

Efficacité, suivi du dossier et communication régulière pendant le traitement de celui.ci!

Alex Voronov
1 year ago

Date of experience: March 11, 2023

Marie-france Bertel
1 year ago

Indemnisation suite à problème sur un vol, en avril 2022. Seule, cela aurait été difficile, et probablement sans succès, car il a fallu 11 mois pour obtenir le dédommagement. Air Help a effectué toutes les démarches et le virement vient d’être crédité sur mon compte.

Stefan S
1 year ago

Hebben ervoor gezorgd dat ik geld heb terug gerecupereerd na vertraging van 4u. Enkel wat gegevens van vertraging moeten opgeven en de rest hebben zij voor mij gedaan. Ook geregeld update gekregen van hoever ze stonden met mijn zaak.

Dagmara Mróz
1 year ago

Date of experience: March 04, 2023

Roberto
1 year ago

Arrabbiato per le 4 ore di ritardo subite ma consapevole che oper avere i rimborsi teorici fossero necessarie energie e tempo non disponibili, ho trovato questo sito che ha mantenuto tutte le promesse fatte. Allegando un po’ di documenti hanno pensato a fare tutto loro e ho ricevuto pochi giorni fa il bonifico della cifra che mi avevano prospettato inizialmente senza problemi.

Ari
1 year ago

They are awesome, very clear from the begining with everything! Theyhelped me with my request and I got the money refunded without any problem!

Viktória Eszter Sänger
1 year ago

Date of experience: March 04, 2023

Lucano 71
1 year ago

Excellent service. Effective in delivery and very efficient in keeping informed about progress

Arianna Floriani
1 year ago

Io ci ho provato.. ero titubante ma non avevo nulla da perdere…. E’ stata un po lunga ..ma dopo 7 mesi ho ricevuto il mio rimborso… Air help ha rimborsato tutta la cifra che mi aveva promesso….grazie

Inha Baraniuk
1 year ago

Merci l’équipe, vous êtes super vite,

Giorgia Augeri
1 year ago

Dopo primo tentativo di rimborso direttamente dalla compagnia, respinto, mi sono rivolto a loro ed ho ottenuto il rimborso con facilità

Amjad Pervaiz
1 year ago

It was a very smooth experience. My case was handled professionally and I received my compensation in a very short period of time

Johnny
1 year ago

Sehr gute Abwicklung, gerne wieder

Ana-Maria Balaita
1 year ago

Easy to apply, good feedback, claim resolved

Akoussir Mohamed
1 year ago

Good service good company thanks

Charlotte Flanding
1 year ago

De fik pengene ud af flyselskabet, trods en masse krumspring fra flyselskabets side

Denise Tan Ai Jee
1 year ago

They got me the money I needed. Thanks

Yüksel Özdemir
1 year ago

Dickes Lob an das Team. Tolle Unterstützung. Entschädigung erhalten.

Frantisek Ginovsky
1 year ago

They helped me to get money back of my missed fly. Good job. Thank you

Noor
1 year ago

Hat zwar etwas gedauert aber echt zuverlässig und würde ordentlich entschädigt. Vielen Dank!!!

Ioana Ghinescu
1 year ago

Everything worked as communicated, hassle-free experience. I have got reimbursement, which would have likely cost me much more if i had tried it on my own

Roberto Richetti
1 year ago

Si sono occupati di tutto, loro ed in un tempo assolutamente ragionevole mi è arrivato il rimborso

customer
1 year ago

Date of experience: March 05, 2023

customer KB
1 year ago

You are very helpful and honest!! Thank you so much!!

Przemysław Rzepniewski
1 year ago

Date of experience: March 04, 2023

Rita
1 year ago

Vi fick tillbaka pengar för ett inställt flyg.

Vito Salerno
1 year ago

Servizio eccellente, tempi ragionevoli, impensabile che da solo avrei potuto ottenere un risarcimento

Janique Giraud
1 year ago

Date of experience: March 11, 2023

Thomas P
1 year ago

Date of experience: March 11, 2023

Magdalena Albinska
1 year ago

You really took care about my case. I knew each step going on. Well explained. And last but not least, you made it – I have my compensation. Thank you!

Francis
1 year ago

Apres une année de negociation AirHelp a obtenu un remboursement aupres easyjet

Paulina
1 year ago

Nie polecam, największe prowizje na rynku!! Przypadkiem kliknęłam ofertę i już nie mogłam z niej zrezygnować! Długi czas oczekiwania na zwrot.

Thierry Durepaire
1 year ago

Pas facile d’avoir des nouvelles concernant l’avancer des démarches. 10 mois pour avoir le remboursement c’est long surtout que vous vous vanter quand passant par vous les démarches sont rapide et d’avoir des avocats pour faire pression sur les compagnies. Manque un numéro de téléphone pour vous joindre. Pour s’incrire c’est simple âpre c’est beaucoup plus compliquer de plus si l’on vous pose pas des questions vous nous laisser sans information 10 mois c’est long pour un droit. Cordialement

Iroland Tabaku
1 year ago

Thnx for all. Thnx

Tata Batsankalashvili
1 year ago

Airhelp was great help in getting my compensation for delayed flight

Sara
1 year ago

Very easy process and the company keeps you updated all the time.

Angel Garcia del Pozo
1 year ago

Me consiguieron la reclamacion por una comision por exito. Muchas gracias.

Daniel Michel Bühler
1 year ago

Einziger Makel, dass die ganze Kommunikation zeitweise ins englische wechselt, obwohl ich meine Angaben alle in Deutsch eingegeben habe (ich spreche kein englisch) . Aber ansonsten sehr zufrieden. Ich hoffe, dass wir das Geld vom Jahr 2021 auch noch bekommen. Der Fall ist immer noch nicht abgeschlossen.

Adrian Macsim
1 year ago

Seriously and very good service. Thanks for everything! I’m highly recommended

Ann-Marie
1 year ago

Hatte schon mit nichts mehr gerechnet & dann kam einfach die Mail von Airhelp! Absolute Empfehlung, ich musste mich um nichts kümmern!

Sergiu-alin Bufnila
1 year ago

Date of experience: March 11, 2023

Loris Mannino
1 year ago

Grazie al vostro intervento ho ricevuto un rimborso da Wizzair per un volo cancellato. Non ho dato 5 stelle solo per il fatto che comunque il vostro intervento non è gratuito, come pubblicizzato,ma,trattenete il vostro compenso dal rimborso. Va benissimo, alla fine è grazie a voi se ho ottenuto un risarcimento, ma avrei preferito che lo specificaste solo per una maggior chiarezza. Grazie comunque. Rimborso ricevuto in 8 mesi.

Marcin Wrzesniak
1 year ago

Date of experience: March 04, 2023

Stephane Montagne
1 year ago

Rapide et efficace Frais très élevés

Tinatin Khizaneishvili
1 year ago

I got 260€ of compensation, when the airway company refused to pay it! thanks to this site!

Mr Ahmad Cheraghi
1 year ago

Super Service! Ohne Komplikationen und Bürokratie nach mehreren Monaten einfach 195€ für die vier Stündige Verspätung eines Fluges erhalten. Wenn ich Airhelp vorher kannte, hätte ich es immer verwendet. Echt empfehlenswert! Danke an das Team!

Anton Mohi
1 year ago

Date of experience: October 15, 2022

Sandy Goh
1 year ago

Quick reimbursement but the fee was too high

eli
1 year ago

es war sehr hilfreich

Amer Totic
1 year ago

Sehr kompetent und schnell, super Leistung! Alles war übersichtlich und transparent.

Alexandra
1 year ago

Great company, thank you for your help.

Coscodan Pavel
1 year ago

Bravo companiei air help

Crisan Claudia Camelia
1 year ago

Thank you for your help and professionalism! The whole experience and communication was awesome and easy! We tried at first to get our compensation directly from the flight company and they refused to pay us although it was more than 12 hours delay. Airhelp was able to obtain our compensation for us which is amazing!

Sara
1 year ago

Processo non velocissimo ma efficace. Sono stata rimborsata del triplo rispetto al prezzo pagato.

Yildiz Beyleroglu
1 year ago

Date of experience: March 12, 2023

Veselka Goranova-harbova
1 year ago

Thank you that you helped us with this.

Sanda Casian
1 year ago

Got the money back. That was good because wizz said no. 1/3 amount was the fee. It is not small amount, I guess. But finnally I am satisfied to recover a part of it.

May Kuechemann
1 year ago

Unkomplizierte Abwicklung, genau erklärte Prozess and relative schnell und positives Ergebnis. Vielen Dank nochmal.

Stephane Legendre
1 year ago

Airhelp helped me to get a refund with compensation following a cancelled flight without notice. It took months but the company which refused all refund finally paid me, thanks to Airhelp who supported me.

Alex
1 year ago

They got me the money for a Wizz flight that was at the 3hr delay limit.

Daniel
1 year ago

Szybką i skuteczna pomoc

Petrisor
1 year ago

Took a bit to long (3 months) but grateful to recover my money from these bunch of scammers called air line providers. They do whatever they want with their customers, changing flights or cancellations. Thanks AirHelp

Irena Garbacz
1 year ago

Profesjonalizm

Lediana Lala
1 year ago

It wAs easy and quick

Zoltan Pall
1 year ago

Good job , very helpful .

Vasco Brito
1 year ago

,……….

Elena Madalina Rusu
1 year ago

Recomand. Sincera sa fiu, nu ma așteptam să primesc vreun ban. Sunteți cei mai tari! Tot respectul!

Elisabeta
1 year ago

Promise kept and my compensation had been paid. It took 3 months albeit it was worthwhile.

Terje Stroem
1 year ago

Veldig effektiv. Holdt hva de lovte.

Sahar Rotem
1 year ago

Easy to apply, status update, quick resolution.

Arif Islami
1 year ago

At i har hjulpet mig korrekt. Og mange tak for hjælpen

B P
1 year ago

Kiedy moja ubezpieczalnia rozłożyła ręce i stwierdziła, że nie należy nam się żadne odszkodowanie za opóźniony lot – AirHelp wyegzekwowało satysfakcjonujące odszkodowanie. Na pewno skorzystam ponownie

Chris
1 year ago

Date of experience: March 10, 2023

Larissa-Noemi Holhos
1 year ago

I was trying to get my money back by myself but nothing worked. It was the best decision I’ve made to contact this company. I’m beyond thankful.

Karol Burdik
1 year ago

Great experience

Rolakhalili Hassouna
1 year ago

Date of experience: March 01, 2023

Gisèle Lamarle
1 year ago

Je suis ravie de cette expérience. Mon dossier a bien été réalisé jusqu’au bout, équipe très réactive et donne énormément d’informations sur l’avancement du dossier.

gil larza
1 year ago

they do all the work,and send my many. very good job.

Diana Ramona Achim
1 year ago

Date of experience: March 10, 2023

Bettina Bernards
1 year ago

Schnelle, direkte, unproblematische Abwicklung!

Mr Gregory Barber
1 year ago

Seamless – as soon as I had my delay, Airhelp were on the case and they kept me informed of the progress of the claim throughout. First class service.

LuizFernando Martha
1 year ago

The service was carried out successfully.

Daniel Tecuta
1 year ago

Nice to work out with them and take my money back plus some extra after 4 hours delay. I will definitely recommend and use it again if need it

Ratiu Szende Anita
1 year ago

Muchas gracias me han devuelto el dinero de la compensación del vuelo Wizz aire que tenía . Súper contenta si me hará falta repetiré seguro con el Air Help !

Elena Al-obaidi
1 year ago

Great comunication , form easy to fill and great results as always .Many thanks

Dominique Eggers-Lura
1 year ago

Jeg har vundet en retssag med hjælp fra airhelp for snart 1 år siden, men har ikke set skyggen af pengene. Når jeg efterspørger og kontakter dem, bliver de ved med at sige at de undersøger sagen og svarer ikke konkret på mine spørgsmål. Deres kundeservice synes at være utilgængelig, og jeg har forsat ikke fået udbetalt min kompensation.

Laura Hanecakova
1 year ago

I haven’t heard about company before. About your company told me one girl on airport when my flight was cancelled. I’m really grateful, you helped me a lot.

Zsolt Schandl
1 year ago

Got the promised refund after ny plane was cancelled.

Andreea
1 year ago

I recived my compensation really quickly

Adrian
1 year ago

Recomand cu încredere dupa 8 luni am recuperat bani dea wizz air. Nu credeam ca o sa m-ai recuperez paguba produsă de wizz air. Mulțumesc air help

Karolina Maslowska
1 year ago

Sprawa trwała długo ale Airhelp pozostawali ze mną w kontakcie, zapewniając swoje działania, na które wyniki warto było czekać 🙂 dziękuję serdecznie i bardzo polecam korzystanie z usług Airhelp

Catalin
1 year ago

Dupa 5 luni AirHelp a obtinut banii de la compania aeriana!!!Super profesionisti!!!

Alexei Lipceanu
1 year ago

The status of my complaint has been “airline transfers the money” for more than 3 months now, funniest thing is that I applied for reimbursement for another flight myself 2 months after I used airhelp and got a refund… As of now I am still waiting to get the money, even though the process started in November.

Alina Negrei
1 year ago

Profesional, fast problem solvers,very good overall

Yelyzaveta
1 year ago

Thanks to you I was able to receive at least some of the money I’d lost. Keep in mind that it could take quite some time, so be patient.

Turcu Petrica
1 year ago

Date of experience: March 11, 2023

Ulisses Silva
1 year ago

Without air help I couldn’t get my deserved compensation! Thank you

Ammar Al-zouheiri
1 year ago

Excellent company, works really hard to compensate people who were unfortunate due to an airline mistake. Always keeps you posted on the progress made and most importantly end of the road competition you were waiting for. I wish AirHelp all the best

Eduardo Ostrowski Bergonsi
1 year ago

Fácil contato , pessoal super atencioso , prestativo e cumprem o que vendem .

Anton Kuznetsov
1 year ago

I recently used AirHelp to claim compensation for a delayed flight, and I couldn’t be happier with the service they provided. The process was incredibly easy – all I had to do was provide my flight details and some basic information, and AirHelp took care of the rest. Within a few weeks, I received a payout of 520 euro, which was more than I expected. Overall, I would highly recommend AirHelp to anyone who has experienced flight delays or cancellations. Their service is fast, efficient, and hassle-free, and I’m grateful for the support they provided during a stressful situation.

Alexandra Elena Croitoru
1 year ago

AirHelp helped us get compensation when the airline gave us no hope. We are very grateful for the dedication and commitment they have shown. Thank you AirHelp for the compensation, you have done a fantastic job!

Alikhan Mekhmanov
1 year ago

Date of experience: March 10, 2023

Riann Caban
1 year ago

Working with AirHelp reduced a tremendous amount of stress. They sent timely updates regarding the claim process and did all the leg work to receiving a reimbursement for my delayed flight. While the total process, flight to reimbursement, took about 5 months, it was well worth the wait knowing AirHelp was handling everything.

Alisa Oganezova
1 year ago

Clear and easy procedure of claim registration. Very detailed and transparent communication, quick resolve. Thank you

Tera
1 year ago

Hello, thanks again for helping me get my compensation from my cancelled flight! I doubt I’d ever see my money if I hadn’t connected with you. It took a few months, but I completely understand and I appreciate your communication. I hope I’ll never get into this kind of trouble again, but if I do, I will not hesitate reaching to AirHelp.

Beatriz Yunes Guarita
1 year ago

Date of experience: March 04, 2023

Ionela Adriana Leparda
1 year ago

Desi nu mai aveam nicio speranta ca ne vom recupera banii, compania aeriana nebagandu-ne in seama in vreun fel, cei de la AirHelp au fost extrem de profesionisti, ne-au tinut permanent la curent cu mersul procedurilor, ne-au castigat o compensatie mai mult decat generoasă. Totul a fost transparent si a durat in jur de 6 luni.

Danijela
1 year ago

I waited for more than six hours at airport, I was late to work, had to buy roaming from my mobile network and got no support from airline company. I heard about AirHelp from social network I follow and being able to be compensated for all the trouble that day is so helpful and a big relief. Thank you!

Francis Cecot
1 year ago

Rapide et efficace. J’ai pu être indemnisé grâce à AirHelp alors que j’avais auparavant fait la réclamation par mail auprès d’Air France qui avait refusé. Merci

Zakaria Bechichi
1 year ago

Apart from the fee which a bit high in my opinion, everything was good.

Kostas Eleftheriou
1 year ago

I found the company’s fee quite a lot they claimed

Petruta Macovei
1 year ago

Very helpful!! Thank you for your help

Eddieore
1 year ago

Date of experience: March 11, 2023

Monique
1 year ago

Het was heel makkelijk. Ik heb gegevens per mail moeten sturen verder heeft Airhelp alles gedaan voor mij. Het heeft wat lang geduurd maar het resultaat was er.

Armin
1 year ago

Überraschend einfach, um für eine problematische weil verspätete Flugreise Entschädigung zu erhalten. Die Gebühren sind angemessen, man sollte aber mit bis zu 9 Monaten bis zum Erhalt der Entschädigungssumme rechnen. Alles in Allem aber Top!

Juliana Pereira
1 year ago

A AirHelp é muito prestativa ao longo de todo o processo de resolução do problema com a companhia aérea.

Mohammed Fawzy
1 year ago

First of all, It was an honor dealing with your company They were very supportive and they follow up periodically with mails It was great and successful experience

Sabrina
1 year ago

Nice experience

Emilio Triunfo
1 year ago

Efficient and very helpful to apply the law-rights of European passengers! Can’t give the 5th star because of no support on other topics, as the covid cancellation and silly requirements from airlines.

Eros Berni
1 year ago

pessimo servizio, dopo quasi un anno chiudono il mio reclamo (si parla di un volo di luglio 2022 per 6 persone) perchè mi chiedono per l’ ennesima volta i documenti di identità gia inoltrati a suo tempo. Mi han tenuto in ballo per un anno, a saperlo mi rivolgevo ad aziende più serie e competenti.. tranquilli non vi ricontatterò sicuro

Mariana
1 year ago

Professional, fast

Lia Izabel Almeida - Herberto
1 year ago

Minha experiência com a AirHelp foi surpreendente. Em menos de um mês recebi minha indemnização sem burocracias. Só tenho a agradecer-lhes

Vincze Szabo
1 year ago

Helpfull. Did what they promised.

Kresimir Vukojevic
1 year ago

Everything was super easy. No millions of e-mails, just gave infos about my flight and AirHelp did everything else. I absolutely recommend.

Andreea Ioana Vagrin
1 year ago

They take care of everything and just inform me the stage og the process, they also moved wuicly

Alexandru Borsa
1 year ago

I like the fact that i got some money for my trouble, I like the fact that I completed only 1 form and everything happened

Maddy
1 year ago

Date of experience: March 10, 2023

Sebastian Graczyk
1 year ago

Szybka i skuteczna pomoc!

Jadwiga Twardoch
1 year ago

Super firma wysyla sie zgloszenie I po paru miesiacach pieniazki sa na koncie

Maria José Caldeira Ramos Ramo
1 year ago

Date of experience: March 11, 2023

Gustavo Nalin Zagato
1 year ago

Best service out there, super fast payment and communication very spot on!

MM
1 year ago

Meli jsme zpozdeny let vice jak tri hodiny. Uz jsem neverila, ze dostaneme penize zpet, ale nakonec se to podarilo. Cekani se vyplatilo. Dekujeme

Marcela Toma
1 year ago

I didnt have great expectations, because of the company that i was against, but AirHelp surprised me in a positive way. Thank you!

Radosław Mrówczyński
1 year ago

Date of experience: March 03, 2023

Jurgen Cornette
1 year ago

Goed geholpen , telkens op de hoogte gebracht bij elke vooruitgang , snel uitbetaald

Adrian
1 year ago

Zajęli się wszystkim praktycznie bez żadnego zaangażowania z mojej strony. Wywalczyli odszkodowanie w pełnej kwocie. Bardzo szybki przelew na konto. Jedyne do czego można się przyczepić to wysoki procent za ich usługę ale coś za coś. Polecam!

T G Griffin
1 year ago

Avoid. I regret using this ‘service.’ I heard nothing from them except that they were on the case. I contacted the airline directly and they offered full compensation – but as Airhelp had made a claim three weeks after that offer the airline said the case was closed as agent was dealing with it. Eventually ended up with a little over a half of the compensation I would have got from airline direct. Not pleased.

Ramankumar
1 year ago

Service is good. For me I was lost my money otherwise. Thanks air help for existing.

Belecciu Simona Ionela
1 year ago

Date of experience: March 03, 2023

Timea Gergely
1 year ago

Suntem ft mulțumiți de ajutorul primit. Chiar nu ne-am gândit că o să mai primim ceva şi uite că cu ajutorul lui Air help am primit despăgubirea mult meritată. Mulțumim frumos pt ajutor.

Daniel
1 year ago

A indenização foi paga em um prazo muito bom, cerca de seis meses.

Maria Do Céu Ribeiro
1 year ago

Bom dia foi uma experiência ótima, rapidez na resolução da minha situação, muito obrigada fiquei fã daAirHep.com

Vasile -Ionut
1 year ago

Date of experience: March 04, 2023

Vasile Dorin Musat
1 year ago

I’m pleased with the service

Michael Lindberg
1 year ago

Virkelig god service. Airhelp gør det nemt for forbrugeren, at opnå sine krav.

Adi
1 year ago

I made a claim myself but the flight company rejected it. I was surprised to see that Air Help managed to pressure them to accept the claim. Will definitely recommend it to my friends. Thanks

Bertrand
1 year ago

Je me suis occupé de rien et j’ai eu rapidement mon remboursement. Je recommande.

Valerij Karnesov
1 year ago

Super super super

Anton T
1 year ago

I had an experience with compensation for a cancelled flight in June 2022 that was handled by Airhelp. I have received the money in about 9 months after the flight. During which i have barely received any notifications of the progress during the last 6 months. Fortunately, i have finally received the money, but the wait was ridiculously long, especially for the commission fee that Airhelp charged

Kathrin Markwardt
1 year ago

Airhelp….alles super gelaufen…ohne das ich mich um etwas kümmern musste…also jederzeit wieder…das Geld kam und selbst die Gebühren sind für die tolle Arbeit gerechtfertigt…

Svilen
1 year ago

Date of experience: March 03, 2023

Janette Gould Martin
1 year ago

Fees are excessive. This company seems to accept only easy cases. If this happens again, I will try to work with the airline first–in all instances save TAP violations. With TAP, every customer needs support like Airhelp.

Dan
1 year ago

They resolved my issue quickly, more than happy that I contacted them. Will recommend them to anyone.

Anisoara Berlinschi
1 year ago

Airhelp, they do what the name is saying. They help you. The process is very easy. Just put your flight details on their website. Five months later the money owned by the airline company will be into your bank account. Airhelp will keep you updated during the process. I will definitely recommend Airhelp to everyone.

Ionut Anania Apopei
1 year ago

Sincer ma gandeam ca e o companie doar de publicitate, e adevarat timpul e cam lung de asteptare, dar totusi sunteti minunati ati reusit sa scoateti bani pentru experienta neconfortabila sa pierzi avionul in ziua respectiva, cei care ati pierdut avionul in ultima perioada contactati AIRHELP chiar sunt buni oameni

Mr Lee Preston
1 year ago

Still not received funds from airhelp for my compensation claim

Miia Heikkilä
1 year ago

Thank you!! Well handeled.

Evelyn Penafiel
1 year ago

Absolutely brilliant! Great communication, always kept me updated. Very professional. I’ve got the membership with them now. Any delays or cancellations I will contact AirHelp immediately.

Anca Andreescu
1 year ago

I was informed constantly about the steps and what s going on in that point. Very satisfied, thank you!

Lela Sulaberidze
1 year ago

Date of experience: March 10, 2023

Massimo
1 year ago

Servizio ottimo e stupefacente. Livello top assoluto.ottimo anche il rapporto è la comunicazione. Bravi vi seguirò per ogni volo.

Fabian Nastase
1 year ago

A fost ceva la care nu ma asteptam. Sa obtin ceva de la wizz air pentru anularea zborului chiar a fost o surpriza placuta.

Lukasz Sobczak
1 year ago

Szybko sprawnie

Plamen Kutsarov
1 year ago

Date of experience: March 10, 2023

Daniel Adam
1 year ago

Szybkość realizacji i pełen profesjonalizm.

Ivana Maretic
1 year ago

AirHelp provides amazing service. You just provide flight and personal info and they take care of the rest. If I did’t know about AirHelp and had not decided to try their service I would let multiple hundreds of Euro in compensation pass me by. They make sure you get rightfully compensated for your flight disruption,lost luggage, etc.

Pedro Jesus Brito Rodriguez
1 year ago

Nefasto servicio, he enviado la reclamación por dos personas y solo se ha resuelto por 1 la compensación de pérdida de vuelo, sin recibir ni los pagos y gastos de más que ocasionó tener que pagar otro vuelo para regresar, nunca más con airhelp.

Nathalie L.
1 year ago

Cela a pris un peu de temps mais ce n’était pas un problème pour moi. Je suis très reconnaissante envers AirHelp car j’ai pu avoir une indemnisation sans me perdre dans de lourdes procédures administratives ! Merci AirHelp

Alexander Tabler
1 year ago

Schnell und unkompliziert, nur die Provision halte ich für zu hoch, ansonsten Top

Dan
1 year ago

The company kept updating me and delivered what promised.

Svetla Laskova
1 year ago

Einfach und problemlos.

VICA-CIPRIANA LACATUS
1 year ago

A fost minunat ajutorul acordat de d-voastră, mulțumesc mult pentru tot efortul depus de staful d-voastră

Aleksandar Kireziev
1 year ago

Airhelp did their job perfectly. I just submitted my delayed flights and they did the rest of the job. In the end I received the compensation.

Anestis Charalampidis
1 year ago

They did what they promise, no hidings, no misinformation and kept me updated.

Tsvetelina G
1 year ago

They helped me get refunded for a flight with Wizz air that was 4 hours late. I’m so grateful to them! This is legit

Ralisa-Corina Muresan
1 year ago

In about two months we get financial compensation for our delayed flight. Good job done by Air help.

Yoram Bechory
1 year ago

מלאתי טפסים ודויווחתי שהיה עיקוב של יותר משעתיים וקיבלתי פיצוי

Sandra Swiderek
1 year ago

Danke Super Arbeit geleistet

Anca
1 year ago

Took quite a lot to get only half the compensation. Still waiting for the other half, hopefully will get it. Overall satisfied even if the process was a bit lengthy. Would suggest to have an option for a chat within the actual claim. Would be easier to respond to some of the automatic messages received.

Simon
1 year ago

They took care of every part of the claim, and kept me informed of progress.

Mr Rusu Catalin gabriel
1 year ago

Date of experience: March 11, 2023

customer
1 year ago

Le mulțumesc echipei care sa ocupat de problema mea ,au fost foarte amabili și sunt foarte mulțumit de ajutorul acordat

Janaina Klepac Vieira
1 year ago

The process was all straight forward. And in despite of quite a delay in the process the refund came as promised.

Aldi Celi
1 year ago

Was done what was said. Thank you. Recommended

Simona Neamtu
1 year ago

Sunt omeni de cuvânt și le mulțumesc pentru tot ce au făcut pentru mine multumesc

Alex Tanasa
1 year ago

good. took 8 months, but ok. keeping 1/3 of the money is kinda a lot of money as a fee + the subscription. better than nothing i guess

Constantin-Catalin Loghinas
1 year ago

a good experience. thank you air help

ML
1 year ago

Eine sehr gute Erfahrung, danke, ML

Mihai Chiscoci
1 year ago

Date of experience: March 04, 2023

Andreea-Gabriela Avdei
1 year ago

Airhelp a fost foarte util. Usor de utilizat si explicat ce s-a intamplat. Intrebarile sunt usor de inteles si te ajuta sa trimiti tot ce e nevoie. Te tin la curent pe mail cu update-uri legat de solicitarea ta. Banii i-am primit cam dupa 3 luni

Ecaterina Andreea Axinte
1 year ago

Transparenta de care am avut nevoie. Am stiut tot timpul ce se întâmplă in cazul biletelor mele.

SYLVIE GUILLAUMIN
1 year ago

Parfaitement géré et très rapide… je vous remercie

Paolo
1 year ago

Grazie di cuore per il vostro aiuto, purtroppo dopo il ritardo abbiamo perso un giorno a New York.. ma grazie a voi almeno ho recuperato un po’ di soldi

Charlotte Troi
1 year ago

Date of experience: March 10, 2023

Marius Zaharescu
1 year ago

Thanks for your help

Ofir Uzan
1 year ago

Date of experience: March 10, 2023

Mustafa
1 year ago

Fort och smidigt. Pengar på konto inom 24 t. Tack

Bas Manders
1 year ago

Goede communicatie en updates

Diana Genova
1 year ago

It was well done but it could be faster.

Mei Sharko
1 year ago

A wonderful experience was all the help i got from the team. A very sophisticated and helpful experience. I would highly recommend this for all people who find themselves in trouble with flight delays or cancellations.

yuriy sadovskyy
1 year ago

Easy communication, fast reply, perfect service!

Georgia Cakes
1 year ago

La verdad que han cumplido con creces mis espectativas, en un viaje nos cancelaron el vuelo de vuelta justo 20 min antes de la embarque y la compañía no nos dio ninguna otra alternativa urgente . Confiamos en manos de AirHelp y después de meses negociando recibimos el reembolso del billete más las molestias. Merece la pena pagar la cuota al año si viajas porque te dan solución a todo .

Corpodean Dorina- Liana
1 year ago

Date of experience: March 10, 2023

customer
1 year ago

Strongly recommend this company They were professionally trained, working hard and efficient, managed to get my claim done above my expectations Will be 1st option to contact when my flight is delayed

Senad Tela
1 year ago

Date of experience: March 10, 2023

Monika.
1 year ago

Jestem bardzo zadowolona z pomocy firmy AirHelp. Firma pomogła mi uzyskać zwrot pieniędzy za opóźniony lot w kwocie w pełni zadawalajacej. Polecam usługi tej firmy.

Ki Yeol Bae
1 year ago

Date of experience: February 28, 2023

Maria Odete Simoes
1 year ago

Fui ressarcida de uma valor que era meu por direito

Jaquelina Milagres
1 year ago

A experiência foi sem dúvida gratificante.Eu não estava a contar de que iria receber o que quer que fosse. Mas fiquei contentíssima quando recebi o email a dizer que iria receber o montante. De coração cheio ,agradeço muito a AirHelp pelo vosso apoio e de dedicação. O meu mt obrigado.

Alessandro Guarducci
1 year ago

Air Help mi ha aiutato con grande efficacia a recuperare un rimborso a seguito di una cancellazione di un volo comunicata senza motivo solo poche ore prima dell’imbarco. Massima puntualità nell’erogazione della somma una volta riscossa.

Raminta Domarkiene
1 year ago

Thank you for the refund for delayed and canceled flight

Anca Mihu
1 year ago

We get The money four our trouble! Was great

Yasmine Subhie
1 year ago

Det har hjulpet mig med at få god erstatning i god tid.

Anca
1 year ago

Date of experience: March 07, 2023

Gaby
1 year ago

ich habe keine Ersatzleistung erwartet und war deswegen um so mehr erfreut. Vielen Dank

Goran
1 year ago

After confirming that the airline had accepted my claim back in Nov ’22 after more than three months, I had to chase my money multiple times and finally managed to on-line chat with their customer service. They told me that the money was only partially recovered, and their policy was not to transfer partial recoveries. After a few more escalations, they finally transferred partial recovery after deducting their fee. Due to their mistake in handling the claim (this is the only logical solution as the airline agreed to compensate me in total), instead of transferring my part of the claim in full as they recovered it from the airline a long time ago and then going after WizzAir for the rest to cover their fees they opened a new case. I will have to wait again until the rest is recovered. Moreover, they mentioned they might have to go to court and that this is complicated, and unfortunately, I don’t trust them at all. Overall, very poor customer experience, not being on top of things, service agents lying or not being adequately briefed, and what is worse, keeping recovered money and stalling to make payments to customers who are already frustrated and waiting for a long time to receive compensation.

Achilleas Makoulis
1 year ago

Very good service it needs some time but we finally took the compensation.

Marisa Rückert
1 year ago

Date of experience: March 10, 2023

Lea
1 year ago

Achtung Abzocke! AirHelp behält extrem hohe Gebühren ein – und trickst einen zu Beginn mit einem Formular, wodurch man sozusagen mit wenigen Klicks alle Rechte an AirHelp abgetreten hat. Ich wollte lediglich eine Anfrage stellen, um zu sehen, ob ich überhaupt mit einer Entschädigung rechnen kann oder nicht und wie viel für mich dabei übrig bleiben müsste. Da sich die Fluggesellschaft in der Zwischenzeut bereits ohne die Hilfe von AirHelp gemeldet hatte habe ich mich dagegen entschieden durch AurHelp vertreten zu werden und das zeitnah betont. AurHelp sagte mir, dass ein Rückzug nicht mehr möglich ist, da ich angeblich ein Abtretungsformular unterschrieben habe. Ich weiss bis heute nicht wann ich dieses Formular unterschrieben haben soll und ich vermute AirHelp ist auch hier wieder einen nicht ganz legalen Weg gegangen! Mir stehen jetzt von meiner eigentlichen Entschädigung von 600€ nur noch 380€ zu, sprich AirHelp hat mir 210€ abgezogen. Noch dazu sind mir durch die Flugstornierung Kosten in Höhe von fast 500€ durch verpasste Anschlussflüge im Zielland entstanden, wodurch sich AirHelp natürlich dann nicht kümmert! Passt bloss auf – mit nur wenigen Klicks tricksen die euch aus und ihr seid fast die Hälfte eures Geldes los!!!!! Nie wieder!!!!

Jakup Pauli Joensen
1 year ago

Great experience. If you have your ticket and bording pass it takes a few minutes and your on the way to get your claim. Even if the money takes a few months to arrive it is still well worth the trouble. Will for sure use it next time my flight is delayd.

Răzvan Balica
1 year ago

Awful experience. I’ve submitted my claim 6 months ago and they haven’t solved it yet. They’re very slow to respond and every time I’m asked for “more patience”. I would avoid at all costs. Airhelp is probably the worst company from this industry.

Katia Scicolone
1 year ago

Veramente semplice e chiaro in ogni passaggio

heer Hartmann
1 year ago

Ik vond de service heel goed je bleef goed op de hoogte en heel vriendelijk als je iets wilde weten een woord super ga zeker reclame maken voor air help

Bianca
1 year ago

AirHelp did an amazing job and got me the refund I deserved!

Maja Steinlin
1 year ago

es lief alles ok, aber viel zu teuer!

Doru Stefan Papafir
1 year ago

Date of experience: March 03, 2023

Dalia Smitiene
1 year ago

Date of experience: February 28, 2023

Szilvia Vodicska
1 year ago

Easy to use, got the job done. I got my refund within a couple of months.

Lau Siu Mui Lily
1 year ago

Prompt and promising. Always response to client and the communication is effective. I have recommended to over 20 friends in one month. Just want to know if my membership of air help plus is valid till November 2023. Pls reply me by email

Daniel Coremans
1 year ago

Goede service, snelle communicatie en updates over de status van de case. Airhelp is zeker aan te raden bij een vertraagde vlucht. In minder dan 3 maanden was de claim overgemaakt op mijn rekening. TOP!

Miguel Vasconcelos
1 year ago

Apenas o processo de fornecer dados bancários poderia funcionar melhor. Porém tive um apoio excelente para realizarem a transferência.

Bernard Wadding
1 year ago

Absolutely ridiculous company. They dont do anything at all that you can’t do yourself. They wrote to the airline I had the claim with and then waited 4 months for a response. After that they closed my claim and stated that they couldn’t get the compensation as some airlines were more difficult to deal with than others. No lawyers used as promised. I couldn’t cancel my claim with them until they cancelled it. They basically want money for nothing. 35% of €2000 worth of compo for writing a letter?? Scam scam scam scam scam scam

Pranvera Zymberi
1 year ago

it made a great experience, very good service, THANK YOU SO MUCH FOR HELPING ME TO GET THE COMPENSATION

Emra Music
1 year ago

Date of experience: February 28, 2023

Ujjawal Sharma
1 year ago

Very reliable and trusted source of air claim. Easy and simple steps. Detailed and timely updates on progress.

Adam Malkhassian
1 year ago

Initiative to contact me. Regular follow-up. got me my money

Marialisa Bosi
1 year ago

Ottimo servizio, per mesi mi hanno tenuta aggiornata e rassicurata sull’andamento della mia causa e alla fine il rimborso è arrivato quindi non posso che non parlarne bene! Grazie!

Radu Constantin
1 year ago

Date of experience: March 07, 2023

Cristina Almasan
1 year ago

Excelent!!!! I recomand this!!!

Ju Kra
1 year ago

It was easy to apply, quick money on you account. I recommend it very much.

Marco
1 year ago

Date of experience: March 01, 2023

Cristina Serea
1 year ago

Resolution time quite long. The fee quite high. We paid 1400 eur for a flight with another company due to cancelation and recovered 680 eur with air help.

Markéta
1 year ago

ich wurde super beraten, und habe das Geld erhalten.

Nagib Fetahi
1 year ago

Date of experience: March 07, 2023

Anna
1 year ago

Prosty proces, Od momentu wyslania formularza, nic nie musialam wiecej robic. Zajelo to troche czasu ale po 5 msc pieniadze wplynely na moje konto. Polecam

um3av#?$
1 year ago

Alle Unterlagen abgeben alles Online und das wars

E Sh
1 year ago

Messa al corrente per tutto il procedimento.

Fred Saueressig
1 year ago

Date of experience: March 08, 2023

Anders Bornmyr
1 year ago

AirHelp was a good support when dealing with the airlines regarding replacement for very late arrivals due to flight problems

Parvin Guliyeva
1 year ago

Positive experience. This was my first claim and AirHelp Team was supportive, honest with timelines, reply quick on mails and the result was as promised by team. Thank you

Justyna Grygorczyk
1 year ago

Od podstaw odszkodowanie załatwione tylko na podstawie przesłanych dokumentów. Polecam

Agnes B
1 year ago

I really liked how the process was handled and how they inform you about everything you need to know.

Tiziana De Grandis
1 year ago

tutto molto facile e molto professionale . rimborso ottenuto in tempi brevi . grazie già consigliato qs sito ad altri 4 amici

Margaret perkins
1 year ago

I have t been paid the promised the approx £500 they owe me!!!!!! They wrote to say my bank account would get it but it hasnt

Daniela Ramba
1 year ago

Date of experience: March 08, 2023

Huseyin Calikci
1 year ago

AirHelp heeft mijn claims zo snel in orde gemaakt dank aan ze heb ik mijn kosten ontvang.

Pau Torres Hurtado
1 year ago

Date of experience: March 01, 2023

Luca Ahmed
1 year ago

sempre trasparenti

WILLIAM
1 year ago

Remboursement au bout de 8 mois donc plutôt long mais effectué.

Gio
1 year ago

Ottima esperienza , abbiamo ottenuto il rimborso parziale dei biglietti in breve tempo

Cornelis
1 year ago

Ik ben verbaasd dat het goed is gegaan ik had dat niet verwacht. Ik dank jullie wel. Gr kees.

Johan Meijer
1 year ago

Otroligt bra! Tydligt och fick mycket mer ersättning än vad vi förväntade oss. Rekommenderas!!!

Alex L.
1 year ago

Einfach und hoch effizient, genau wie man sich Hilfe vorstellt. Nach einer siebenstündigen Verspätung des Abflugs und der damit verbundenen zusätzlichen Übernachtung erhielten wir ohne großen Aufwand den uns zustehenden Schadenersatz. Absolute Empfehlung für Airhelp

Dariusz Sukiennik
1 year ago

Świetnie, szybko i rzetelnie ! Polecam

Flo
1 year ago

Date of experience: March 09, 2023

Zapodean Stefan
1 year ago

Date of experience: March 06, 2023

caroline Le Tortorec
1 year ago

Date of experience: March 08, 2023

Bogdan Popescu
1 year ago

Good job, thank you!

Gustavo Silva
1 year ago

Date of experience: March 09, 2023

Linus Larsson
1 year ago

Pågrund av strejkerna sommaren 2022 blev vår hemresa avbokad och det var svindyrt att boka nya biljetter. Jag blev nekad ersättning av flygbolaget och mitt försäkringsbolag. Då skickade jag in underlagen till Airhelp och blev ersatt med hela beloppet som jag krävde minus deras avgift. Det tog nästan 6 månader men jag är otroligt nöjd då detta var pengar jag aldrig hade kunnat få på något annat vis.

raynaud
1 year ago

Prise en charge de a à z ! Efficace rapide ! J ai été remboursé sous un mois. Vraiment bien

Efthymia Tepetidou
1 year ago

Date of experience: March 01, 2023

FRANCISCO SAAVEDRA MUÑOZ
1 year ago

Superprofesionales. Si teneis cualquier problema con vuestro vuelo os recomiendo esta empresa . Te tienen informado del proceso en todo momento y en cuanto resuelven el caso te ingresan el dinero al momento.

Violeta Brodovskaja
1 year ago

I am very happy with the help and results of the claims. Great service!

Florence Eloy
1 year ago

Tres bonne surprise car les vols en Europe sont compliques avec de nombreuses correspondances et peu d’informations communiquées par les compagnies aériennes en cas de retard ou d’annulation de vol. Merci AirHelp pour votre support. Jean-Marc

Ylva Dalsenius
1 year ago

Skönt att slippa sköta allt själv. Kontinuerlig uppdatering och hjälp

Branko Vukelic
1 year ago

All done according the prediction and agreement. Money was on my account after two month ( I was told it takes up to three month ). I liked the fact that I was timely notified about the status of my complain. All recomendation for AirHelp.

Goran Turopoljac
1 year ago

Date of experience: March 01, 2023

Enrico
1 year ago

Semplicità e chiarezza

Vague
1 year ago

Date of experience: March 08, 2023

Pirouz Nia
1 year ago

Ich habe versucht bei einem Airline über verschiedene Kanäle wie z.B. EU Konsumentenschutz usw. für einen über drei Stunden verspäteten Flug Geld zurückzubekommen und war leider erfolglos. Danke Airhelp schnell und unkompliziert entschädigt worden.

Shlomo Peled
1 year ago

Your professional attitude and your patience.

Valentin Angelov
1 year ago

Satisfied with the service. The commission deducted makes sense since I only submitted the documents requested and 3 months later received the compensation via a bank transfer.

viajante
1 year ago

Date of experience: December 07, 2022

Zoran Nikolov
1 year ago

They are killing it! Keeping the word!

Emma
1 year ago

Det tog på tok för lång tid för AirHelp att hantera mitt ärende. Hade jag inte själv legat på, hade jag troligtvis inte fått de pengar för försening som vi hade rätt till efter vår resa. Däremot har jag inte fått någon ersättning för utlägg för hotellövernattning till följd av omfattande försening. Chatfunktionen fungerade däremot bra.

Antonino Chisari
1 year ago

invece di ricevere il rimborso di 250 euro ho ricevuto solamente 130 euro. Aggiungo che altri amici che avevano il mio stesso volo hanno ricevuto l’intera somma di 250 euro rivolgendosi ad altri operatori. Mai più lo sconsiglio vivamente.

Avraham Yaakovi
1 year ago

Where is my money? How can I reply to your feedback? I already asked my bank account, and the answer was that there is no transfer money, and I need to reach you for payment confirmation. Please advise soon

Carina
1 year ago

The airline refused paying compensation and AirHelp helped me. Everything went smoothly and I can recommend. Why not 5 stars? I had additional expenses due to the flight cancellation. When submitting my claim with AirHelp, I made them aware of those and added receipts. While the claim was processed (which took a few months), I contacted them twice to make sure that they were also trying to get compensation for those expenses. They never replied to those messages (only with standard emails updating me about the claim process). Although I did receive my compensation, I still do not know what to do about those additional expenses that occurred due to the flight cancellation. Customer Service seems to be non existent, which is bad considering I paid 200€ for their service.

Enoh Dirnu
1 year ago

The best ! ,recommended!

Kevin Alliot
1 year ago

Rien eu à faire, Air help s’est chargé de tout. Et à la fin, je n’ai eu qu’à encaisser le virement. Génial !!

El
1 year ago

Date of experience: February 27, 2023

Alexander Kim
1 year ago

All went smooth and communication was clear.

Diego Diaz-camacho
1 year ago

It was easy and successful. The company wizzair didn’t want to refund but with the help of AirHelp they did it ! Thank you!

Andra-Nicola Turcu
1 year ago

I got back a part of my money from Wizz Air, thing that would have never happened if I would have contacted them by myself.

Peter A.
1 year ago

Very easy to submit a claim; fast turnaround; got a nice refund for my delayed flight; the fees are a little bit too high in my opinion though

Corvus
1 year ago

Trabajan bastante rapido y son muy efectivos. Sin palabras!

Qishen Xu
1 year ago

Reliable service. I will recommend.

Simona Patschova
1 year ago

All great, thanks

Meri
1 year ago

La mia esperienza é piuttosto negativa in quanto il mio risarcimento é stato decurtato notevolmente oltre i tempi lunghissimi che da novembre mi era stato segnalato che il rimborso sarebbe avvenuto al massimo entro due mesi in realtà il bonifico l’ho ricevuto da qualche giorno inoltre segnalo che in fase della della mia richiesta pratica non ho avuto informazioni dei costi elevati del 35%con ulteriori 50 euro a passeggero (tre passeggeri ) e a tutte le numerose email inviate non ho avuto riscontro da parte vostra quindi consiglio di essere chiari fin da subito appena si inoltra la richiesta

julie pfluger
1 year ago

My flight from Germany was delayed. I wasn’t even aware I could get compensation until AirHelp contacted me. While they did take a large chunk of the money I got back (I got $1400 back and my share was $800), I wouldn’t have gotten any back had it not been for them.

Dakota Mackenzie
1 year ago

Didn’t take as long as expected and was well fair enough in the reimbursement

Violeta Nistor
1 year ago

Date of experience: March 07, 2023

Purra
1 year ago

Bra. Gikk greit

Emilie Laval
1 year ago

Date of experience: February 28, 2023

Marko G
1 year ago

Submitted claim in Sept 2022 just to get a response from them in FEB 2023 saying “The disruption was caused by bad conditions at the airport” so I am not entitled for a refund. No further explanation given. They just decided after 6 months they wont be processing it. Flight was AUG17th, perfect calm summer day. I was delayed to my destination for a ONE FULL DAY. So, poor service and poor communication from AIRHELP.

Poppymay
1 year ago

I would recommended this service provider if you are considering to claim for cancelled or delayed flights. Hassle free.

Ornella Mininni
1 year ago

Avevo quasi dimenticato la richiesta di rimborso. É passato un pò di tempo ma devo dire che hanno lavorato bene sulla mia richiesta . Grazie!

Eduardo polo
1 year ago

Recibí compensación Se demoro pero llego

Duane Allmark
1 year ago

They contacted me about compensation for a cancelled flight, and about 5 months later the claim was successful. The email contact was OK up until that point, when nothing was paid forward I contacted them but got no reply. Some time later I chatted with someone online who told me payment didn’t go through but couldn’t answer as to why nobody bothered emailing about it or trying again. They promised to escalate it and 5 days later I was paid my percentage of the claim. They were successful with the claim but not so in passing it on, hence the loss of two stars.

Samuele Della Rocca
1 year ago

You get your money back, it s awesome

Andrea Bellemo
1 year ago

Alla fine ho comunque ottenuto un risarcimento per un volo ritardato di più di 4 ore… Promesso rimborso di 250 euro a persona per un totale di 1.500 euro (6 biglietti). Accreditati, dopo 7 mesi, 780 euro al netto di una commissione (indecente) del 35% e di un “non previsto” ulteriore e non specificato importo di 300 euro sottratto senza alcun titolo… Tra l’altro avvisato soltanto qualche giorno prima dell’accredito senza poter opporre contestazione

Lica Alexandru
1 year ago

They helped me to get my money back!!! I realy apreciate it

Gaëlle
1 year ago

Réponses rapides et informations claires. Nous avons pu avoir un remboursement assez conséquent pour un vol annulé et pour lequel la compagnie aérienne ne voulait pas entrer en matière.

Ema Markesic
1 year ago

Very smooth process – Got my compensation very fast as promised.

Edith Del Carmen Cruz Valenzue
1 year ago

Además de haber tenido excelentes resultados, el trámite fue fácil Gracias a la asesoría tan clara y puntual

Silvia Pérez
1 year ago

Muy buena comunicación en todo momento, la compañía aérea cobró un dinero por la gestión y no me lo descontaron.

Maruja Dela Rosa
1 year ago

Date of experience: February 28, 2023

Piotr Domaradzki
1 year ago

Date of experience: February 27, 2023

Roxana Moise
1 year ago

Our collaboration was perfect. Thank you for your help!

Josiane Garcez
1 year ago

Gostei muito do serviço foi muito rápido obrigada AirHelp

Lavy
1 year ago

Multumim pentru ajutor. Plingerea mea s a rezolvat. Multumim. Recomandam la toti prietenii sa faca abonament ca sa primeasca ajutor in rezolvarea problemelor.

Agathe
1 year ago

L’avion a eu des problèmes s’arrêter en bout de piste. Heureusement tout s’est bien passé. Nous avons été hébergé dans un hôtel de Entebbe le temps d’attendre le vol suivant 24 h après. Toute l’organisation du retour en France a du être revue et il a fallu prendre en charge pas mal de problèmes. De retour en France AirHelp a tout de suite été contacté et a apporté, très rapidement, le soutien logistique souhaité et obtention d’une compensation financière qui a été la bienvenue.

Tatiana Verpa Bruder
1 year ago

Fantastico. No esperaba recibir nada, y ellos lo han logrado.

Alina Iacob
1 year ago

it was smooth

Angelica Garcia
1 year ago

La verdad me sorprendió. Es la primera vez que utilizo AirHelp y fue totalmente satisfactorio. Desde el inicio, la atención, el seguimiento y hasta que lograron la compensación Muy recomendable!

Brânza Nelu Alexandru
1 year ago

Got what promised

Lelia Ivan
1 year ago

Super Très professionnel et j’ai reçu le remboursement selon la réglementation internationale

Armin Kunic
1 year ago

Date of experience: February 28, 2023

Sorin Alexandru
1 year ago

Experienta a fost f ok. Totul s-a desfasurat exact asa cum am spus.

Sonja Lezaja
1 year ago

People from Air Help did everything they promised

Olafia Palmarsdottir
1 year ago

In fact i did not belive that this would work, many thanks for you great work

Ignacio Aymat Navarro
1 year ago

Date of experience: February 28, 2023

Nikolett Barna
1 year ago

Our Wizzair flight was late 3 hours in September. I wanted a refund. I sent all the details about our flight and the boarding pass to Airhelp. It took months, but they finally succeeded and this month €260 was refunded.

Krzysztof Kopicki
1 year ago

Troszkę dużo czasu to zajęło ale ogólnie zadowolony

Sandrine Ruty
1 year ago

Le top ! merci Air Help pour le règlement de la situation. Impossible de faire une réclamation en direct sur le site de la Tap, donc même si certains trouvent que la commission d’Air Help est élevée, cela permet tout de même d’être à minima indemnisé. Le règlement a été effectué en moins de 3 moins à compter de la prise en charge du dossier donc EFFICACITE ! MERCI beaucoup

Andreea D
1 year ago

They helped solve an issue which Tap Air refused. They were fast, professional and hassle free! I recommend

InMe
1 year ago

Una sicurezza, contattati e hanno gestito in maniera professionale e veloce la mia procedura, mi hanno tenuto aggiornato in ogni fase, mi hanno fatto sentire sicuro di ciò che stavo facendo. Per quanto riguarda il pagamento appena arrivata la e-mail che il risarcimento era proto, i soldi una volta dato i dati della carta/Iban mi sono stati accreditati velocemente. È la seconda volta che mi affido a loro lo rifarei nuovamente anche in futuro senza problemi, posso dire con certezza che sono un loro cliente soddisfatto.

Didier Joly
1 year ago

Date of experience: March 08, 2023

Mari Gvetadze
1 year ago

Date of experience: March 07, 2023

Andrzej
1 year ago

With AirHelp, it was a simple, easy-to-follow process, that ultimately allowed to sweeten up a little an unpleasant situation with a flight cancellation. Clear instructions, good communication, and a timely step-by-step process.

Dan Pop
1 year ago

Fiind prima data când apelez la așa ceva, am avut dubii in privința soluționării despăgubirii cuvenite însă s-a dovedit ca a meritat sa am încredere in AirHelp. Am fost despăgubit la începutul lunii Martie pentru un zbor anulat din luna Decembrie. Pe tot parcursul procesului am fost ținut la curent prin mail legat de statusul cererii mele și a meritat așteptarea. Recomand AirHelp cu încredere!

France Lamy
1 year ago

J’ai enfin été remboursée grâce à Airhelp

Dorotea M
1 year ago

Thanks to Air help i got my compensation for cancelled flight!

Claudia Antonescu
1 year ago

I found out about Airhelp via google search and decided to give it a try. All i had to do is write down my situation and they took care of everything else and after about 3 months i received my flight delay compensation. They do charge a very big commission of 35% but i was aware of it from the beginning, they were very clear about it and also about the waiting time. I wish i could give 5 stars, i loved that i got updates along the way and how things were handled, but the commission is way too high. Nonetheless, thanks for your help!

Zhulieta Georgieva
1 year ago

It was all good . I really appreciate it! Thank you

Saskia Mia Peinow
1 year ago

Date of experience: February 28, 2023

Dominik Kantor
1 year ago

Wszystko przebiegło bardzo sprawnie, zero problemów z wypłata odszkodowania itd.

Ionut Pop
1 year ago

The best company !!!

Girenas
1 year ago

Don’t use calculations! Once calculated they immediately open claim and there is no way back. They take 35% fee which is hard to find in the first place. Bad communication. I received email every 2 months stating that still waiting. It took 10 months to get partial compensation and after writing many times. Extremely poor service and takes 35% for doing nothing!

Edira Baptista
1 year ago

Adorei a experiência. Nota máxima. Recebi um feedback rápido e em todas as fases do processo fui informada sobre a situação da queixa.

Loredana Gheorghiu
1 year ago

Ottima esperienza, seguita passo per passo, rimborso ricevuto nonostante il tentativo della compania aerea di giustificare la perdita del volo. Grazie.

Teona Davitashvili
1 year ago

I wasn’t expected my case to be solved so quickly. Basically in less than 2 months I had the response and money back on my account

Emilia Komusinska
1 year ago

Jestem bardzo zadowolona. Wszystko poszło sprawnie. Bardzo dobra komunikacja. Polecam!

RB
1 year ago

Pagato 70 euro su 200 totali di rimborso. Prezzo esagerato. Ci sono comoagnie che offrono lo stesso servizio gratuitamente.

Nicoletta Metta
1 year ago

Fantastico, facile e veloce!!

David Ricardo Barberi
1 year ago

Cumplieron con el reembolso tal cual como fue prometido!

Carla
1 year ago

AirHelp managed to get my reinbursement, even though initially the claim got rejected.

Glenn Marinus Hendrik Teunisse
1 year ago

Date of experience: March 07, 2023

Amela Me
1 year ago

Airhelp was very helpful and the whole process was very easy and with minimum effort needed from my side.

Karen
1 year ago

Não tive trabalho e recebi o valor proposto em alguns meses. O único inconveniente foi ter que enviar o formulário do meu marido duas vezes. Tirando isso, não tenho o que reclamar. Aprovado!

Monica Elisabeta Sinkulak
1 year ago

very good, they kept me informed and posted on all the steps. Payment received and i am a happy customer

Florina-alina
1 year ago

Ma bucur foarte mult ca am apelat la aceasta companie, nu ma asteptam sa mai primesc ceva si eu m au ajutat!va multumesc!

Inga G
1 year ago

Dziękuję za obsługę mojego odszkodowania. Pieniądze otrzymałam do pół roku po zgłoszeniu. Naprawdę nie musiałam ruszyć palcem w sprawie. Oczywiście prowizja spora, ale ktoś za mnie to zrobił a za darmo nic się nie dostaje. Dziękuję i polecam.

JULIA LACEY BROOKE
1 year ago

I wasn’t expecting any compensation at all, and was prepared to cut my losses. Well worth the percentage to have Airhelp do all the negotiating, and although the process took a long time, there was some compensation in the end. Very pleased.

Appiagyei Nti-karikari
1 year ago

Date of experience: February 28, 2023

jan
1 year ago

Ondanks tegenwerking van de luchtvaartmaatschappij een positief resultaat.

Adrian Bulboaca
1 year ago

It only took me a couple of minutes to offer all the information. I was very well guided during the entire process.

Jana Feketova
1 year ago

Že som nemusela nič riešiť a dostala som vyplatené peniaze

Luisalberto Aguilarbazan
1 year ago

Ottima l’impegno per il cliente; dando priorità al risarcimento di eventuali problemi con le compagnie aeree.

Ove Bjerg
1 year ago

Date of experience: February 28, 2023

Filippo
1 year ago

Andato a buon fine

Ile
1 year ago

The process was simple, I was getting helpful e-mails and quick responses throughout the whole procedure. Perfect experience

Marko
1 year ago

Flugverspätet – Fluggesellschaft wollte keine Entschädigung zahlen – AirHelp kontaktiert – 5 Monate später (Flugges. ließ lange für die Antworten warten) – alles bekommen. Sehr professionell, eine tolle Erfahrung, eine tolle Kooperation! AirHelp hat sich praktisch um alles gekümmert. Erforderliche Daten abgeben und dann heisst es nur noch warten. Bestens Zufrieden!

Antonio Mangini
1 year ago

Date of experience: February 28, 2023

Naouel Yasmine Hafsi
1 year ago

Thanks for the compensation. Very good service.

Caro
1 year ago

Effectief 400 euro per persoon teruggestort door enkele uren vertraging, geweldig!

Fivos Papacostas
1 year ago

Im disappointed that the company took 70 euros from the whole amount that i was entitled

Francesco Arcidiacono
1 year ago

Tempistiche per il rimborso lente (parlando con loro non è dipeso da loro). Spese di commissione altissime. Ho testato il loro servizio in quanto era uno dei più sponsorizzati con adwords ma le fee sono elevate rispetto a molti altri concorrenti che propongono lo stesso servizio con commissioni sui rimborsi molto più vantaggiosi

Elisa Ristiniemi
1 year ago

It was easy to apply for compensation and communicate with the company. It took some time to get the reimbursement (8 months), but this was due to the airline. When the decision came, the money was in my account within a couple of days. Highly recommend!

Louis
1 year ago

Rien à redire : service rapide et de qualité.

Charly Beneteau
1 year ago

J’ai été remboursé et même dédommagé pour tous les retards et désagréments causés.

Christopher Halleur
1 year ago

Réactif, bonne communication

Pamela
1 year ago

Très satisfaite du retour de Air HELP car ils ont tout pris en charge. Les documents sont facile à remplir et les retours sont rapides. En revanche, le remboursement est un peu long, remboursé fin février pour un voyage en août.

Johanna Stangl
1 year ago

Airhelp hat sich gut für eine Entschädigung eingesetzt und dafür auch nicht lange gebraucht. Ich bin sehr zufrieden

Camilla
1 year ago

Visste inte ens om att AirHelp fanns – de kontaktade mig. Har fått jättefin hjälp med uppdateringar om processens gång hela vägen och en oväntad återbetalning som jag inte alls räknat med. Stort tack!

Ewa Kamila Chlopecka
1 year ago

Mi sono affidata all’AirHelp su consiglio di un mio amico, che precedentemente è stato aiutato dalla compagnia in modo risolutivo e in breve tempo. Anche la mia esperienza è stata molto soddisfacente, sono stata assistita in modo efficiente e trasparente fino alla ricompensa per il disagio subito di un volo ritardato di 24 ore.

Muriella
1 year ago

Unkompliziert, schnell. Sehr zu empfehlen!

Ana Maria Vancea
1 year ago

Foarte profesionisti!Recomand cu toata increderea!

Cleber Sant'Anna
1 year ago

Ho avuto una buona esperienza di servizio con AirHelp

Vlad-Viorel Butiu
1 year ago

I strongly recommend AirHelp. Be patient and trust AirHelp, it may take a while, depending on the airline company, but eventually you will get your deserved compensation.

Piotr Michalowski
1 year ago

Date of experience: March 07, 2023

Christelle
1 year ago

Easy and fast help to get compensation from airline with regular status up-date from AirHelp!

Sebastian
1 year ago

I got some of my money back. It’s better than nothing.

Angelika Monika Lehmann-roper
1 year ago

Airhelp took over my case. I was kept informed throughout the process. A positive outcome for me. I was not told about the fee involved till the end.

Veronique Moeyersons
1 year ago

Om op zijn minst kleine compensatie terug te krijgen..dank je

Vasilica-adriana Sechel
1 year ago

Ich habe mich nicht erwartet dass die airhelp wirklich helfen kann aber hat es geschafft. Ausgezeichnet.

Evelyne Beurriand
1 year ago

AirHelp s’est occupé de tout …..Le dossier est très facile à remplir..cela prend 5 min… Au fur et à mesure de l’avancée du dossier on reçoit un mail….L’indemnisation est sans mauvaise surprise.Dès lors que l’on peut accéder au virement de l’indemnité c’est quasi immédiat.. il faut quand même le tmps à l’instruction de se faire….mais pour ma part ce faut assez rapide..5mois.. Go job.

Joāo Inácio Correia
1 year ago

Recomendado al 100%. Gracias por lograr darme mi recompensa de mi vuelo atrasado.

Adam Romer
1 year ago

Poszło zaskakująco szybko i sprawnie, choć mogło by być nieco taniej.

Kevin SPAIN
1 year ago

2da reclamación que me hacen llegar. Solo que la comisión es el 35 %

Ken Fabio
1 year ago

Date of experience: February 28, 2023

Galina Manolova
1 year ago

Got compensated, even after being rejected by the air company- Wizz air.

Maria Do Carmo Matias Dimas
1 year ago

A Airhelp, fez justiça perante um atraso no meu voo. Foram sempre atenciosos para comigo, muito acessíveis e rápidos na resolução da situação. Ainda fui indemnizada pela companhia aérea. Muito obrigada Airhelp. Espero contar convosco, caso haja novamente atrasos ou outra situação que careça da vossa intervenção. Foram Recomendo

Jaromir Ryszkiewicz
1 year ago

Bardzo szybka i skuteczna pomoc. Polecam.

Yngve larsson
1 year ago

Date of experience: February 28, 2023

Karolina
1 year ago

Det var väldigt lätt att skriva in sitt ärende och väldigt bra respons och snabb handläggningstid . Jag fick 4300sek.

Danckert Mellbye
1 year ago

I was happy with an efficient digital support – and a accurate reimbursement.

Josko
1 year ago

PURE SCAM::::::::::::First of all I bought AirHelp services trought Iati seguros. When I tried to claim my canceled flight they send me a link I couldn´t acces because my mail was not the same as when I bought their coverage???????I wrote few times to the company and finally they sent me other link and finaly they came with excuse that they have bad experience with the company and they can´t process my claim. And my claim was very clean…flight from madrid to La Habana chenged at last moment….BE AWARE when you pay to this scamers….you probably trow your money in the toilet

MARCO
1 year ago

Date of experience: February 27, 2023

Carmela
1 year ago

Date of experience: February 27, 2023

Lipp
1 year ago

Date of experience: March 06, 2023

Pavol Kacer
1 year ago

I got the result. I was compensated. That is the main thing

Maria Gabriela Tudorache
1 year ago

I am very surprised by the efficiency of AirHelp. They did a great job,I got my money back easy and without much stress. For sure I will work with them in future because I now I trust them and have faith that they will help me when I get played by flying companies. Thank you very much,AirHelp!

Paulina Drwal
1 year ago

Firma pomogła odzyskać mi odszkodowanie za opóźniony lot pomimo, że przewoźnik odrzucił mój wniosek. Jestem bardzo zadowolona z efektu obsługi.

Yesika Enriquez
1 year ago

Merci AirHelp pour le traitement immédiat et rapide, remboursement effectué en moins de 2 semaines. Vraiment une simplification de la demande car j’avais essayé directement près de la compagnie aérienne sans succès.

Go
1 year ago

sometimes slow I understand the procedure may vary, but action by Airhelp should at least be done according to what it says. Some of the update were not given in accordance with the explanation, like “upto 2 months”. if there were follow-ups from Airhelp after expiry of mentioned time-frame, i would never felt being left behind like this. And right after I send message via chat, process moved forward again. this could be just a coincidence, but made me feel my process was left behind furthermore. Anyway, the outcome from service is not bad and I appreciate for securing compensation for me.

Florin
1 year ago

They’ve approved the claim, I’ve introduced my payment data and they confirmed that the money “is on its way” (see bellow). Nothing came through though. Fine, it must be a glitch and surely customer support will sort it out, right? It turns out nobody replies to my messages. Very disappointing. A friend had a similar issue. She eventually got the money but it took time and effort. I’d choose a different company. For reference, here’s Airhelp’s message: “All set! Your €227.50 is on its way. We have sent an email confirmation and you should expect your payout soon. In the meantime, think of all the ways you can spend it. You deserve something nice.”

Maria Socorro Pereira Da Silva
1 year ago

Péssimo atendimento. Informaram que foi feito depósito no dia 07/02/23 e até hoje dia 23/02/23 o dinheiro não entrou na conta e eu já reclamei várias vezes através do chat, solicitei comprovante de depósito e até agora nada. Atualização em 08/03/23. Já se passou um mês da data que informaram que dou feito o depósito de até o momento nada do dinheiro na conta e nem envio de um simples comprovante de depósito para que eu possa questionar o meu banco. Se o depósito foi feito a um mês atrás pq é tão difícil de enviar um simples comprovante? Absurdo!!!!

Manjul Abhishek
1 year ago

Unbelievable support and service. Didn’t know they existed

Mel Bekri
1 year ago

I done all the chasing back and forth with Wizzair and then airhelp swoops in and takes 30% for what I’m not sure! And I’m not convinced if they were not in the equation my claim would have been paid out in full to myself without having to cut them in when I was the one doing all the chasing and back and forth with the company!

Rosenna Cordero Carpio
1 year ago

Agents were helpful whenever we had questions. They quickly responded.

Asoltanei Stefania Madalina
1 year ago

Date of experience: February 27, 2023

Vesna Tait
1 year ago

I used AirHelp to get compensation from Wizz Air following the very late cancellation of my flight in September 2022. They explained to me how the process would work, and they kept me informed till I received the compensation. I am certain that this would be almost impossible if I did it myself. Thank you AirHelp!

AICHA YABRE
1 year ago

Date of experience: February 27, 2023

Elena Diaconita
1 year ago

I am happy that has been done justice,is good that it is a company like you to help people that deserve a refund .I recomand you to other people hwo need help specially when a fly is cancelled.Thank you!

Lienkie
1 year ago

We were in Paris, France. Our last day we go to bed after making sure our flight was set for when it was. Woke up to 30 text messages, the last one stating that our flight has been canceled and there are no flights for two days to our home. After a LOT of phone calls, tears and worry, everything g was settled but we were out additional expenses, that were not a part of the plan. I genuinely thought even trying to get some type of compensation from the airline would be impossible. Paperwork collection, time, emails, documents. Who has the time. In swoops AirHelp to the rescue! We submitted our evidence and they did the rest. Even provided updates to where the process was! We received compensation and it is worth it. I definitely recommend AirHelp. Yes, they get a portion. Yes, likely we could’ve done it ourselves, but time, hassle, phone calls, chats, emails – so not worth it for us. Keep it simple. Use AirHelp!!!

Raymond Fiechter
1 year ago

Immer gute Kommunikation und gute Aufklärung

Tina Arab
1 year ago

The constant follow up made me feel in trusted hands and that my claim is not neglected.

adriana kaplewska
1 year ago

Pomoc w odzyskaniu pieniędzy nie trwała zbyt długo,dlatego jesteśmy zadowoleni.Jednak na pytania nas nurtujące do dziś nie dostaliśmy odpowiedzi i za to wielki minus

Maria Zarkova
1 year ago

Date of experience: March 05, 2023

Anya
1 year ago

AirHelp company was a really great experience working with, and a real help and support. I would recommend them to anyone for their excellent work provided.

Cristina Pascalau
1 year ago

Date of experience: February 27, 2023

Mirela Situm
1 year ago

I got my compesation for delayed flight. Thank you AirHelp.

Carmen Paz Alvarez
1 year ago

He enviado varios correos a AirHelp señalando que mi banco no recibió el dinero de la compensación debido a un error en la información, enviándoles también un certificado emitido por mi banco pero a la fecha no contestan mis mensajes.

WILLIE HANSON ADDAI
1 year ago

I would have given more stars if there were, simply outstanding. Thank you, guys!!

Cristina Florea
1 year ago

You are super supportive, fast and professional

Rudolf Poeschmann
1 year ago

Wij zijn door airhelp fantastisch geholpen om compensatie te krijgen voor een vlucht die gecancelled werd.

Asta
1 year ago

Service efficace mais un peu cher quand y’a gain de cause.

Alejandro Jose Castellanos
1 year ago

bien mais trop cher

Sylvia Valentine
1 year ago

AirHelp is super efficient! The process is hassle-free. Recommend it 100% !! Thank you, AirHelp! – Sylvia

Piotr Kunda
1 year ago

Odzyskałem pieniądze od trudnej linii lotniczej, jaką jest Wizzair. Szybko i bez problemów, wszystko udało się załatwić online.

Sonja
1 year ago

Man slapp göra så mycket, man bara skickade in info så skötte de resten. Kändes bra och smidigt.

Hesham
1 year ago

Date of experience: February 27, 2023

David A.
1 year ago

Date of experience: March 06, 2023

Riko
1 year ago

4 hours delay of a 200$ flight, received full refund!!!

Zhiqiang Xu
1 year ago

The service is great! Even I didn’t provide boarding passes and totally forgot it after submitting. I would said thank you guys. The fee a bit high but peace of mind.

Ariel David Gonzalez
1 year ago

Sin complicaciones, solo envié la documentación necesaria y se hicieron cargo de todo y en poco tiempo tenia mi dinero en la cuenta

Petruta Aurelia Luca
1 year ago

Questa azienda ha sotisfato le mie richieste. Sono stati molto precisi e attenti alla richiesta dei documenti.mi hanno aiutato a ricuperare i danni prodotti della compagnia di aereo con quale ho viaggiato

ilaria
1 year ago

Ho trovato un po’ lungo il tempo d’attesa, ma ho apprezzato la serietà del servizio offerto

Reynald Tripier
1 year ago

Bonjour, Le support internet est long à remplir et fastidieux. Les frais de dossier sont exorbitants. Sinon le remboursement est rapide.

Ana-Maria Minea
1 year ago

Excellent service , they’ve got me compensation even when I lost my hope because of the airline. Top notch !Thank you

Magdalena
1 year ago

Informowanie o procesie. Rzetelność. Doprowadzili sprawę do końca.

Athene Thomas
1 year ago

During my claim period I was kept informed of the progression it was making. This way I felt assured that there would be a solution without me worrying about being forgotten. Top makes for this.

Kyle K.
1 year ago

It was pretty straightforward and didn’t require that much effort on my part really. I didn’t spend days uploading receipts and documents. And AirHelp got the claim processed quickly and I got the money within weeks! Although that’s probably because my situation was an easy one. Delta clearly owed me money!

Alpha Domil
1 year ago

Merci pour vous aide, pour le remboursement. Mais juste ça fait trop le frais.

Pedro Feitor
1 year ago

Date of experience: March 04, 2023

Schmid Alain
1 year ago

Date of experience: March 06, 2023

Florin Toma
1 year ago

Ajutor profesionist. Nota 10 pentru echipa airhelp.

Lydia
1 year ago

I got my compensation so there’s nothing to complain. The only reason I give them only 4 stars is because the whole process took almost 9 months. The compensation was £220 they took £75 fee from the price which is normal. In general very happy with this company.

Liubov Golubeva
1 year ago

Good and clear communication for money return

Massimiliano Poletto
1 year ago

rimborso ottenuto x un ritardo aereo di 12 ore , ricevuto in conto dopo 30 giorni , complimenti molto bravi

Patricia T.
1 year ago

Well done. Ot did take time but they stuck with it and got an winning outcome for me in the end!

Karine Le Breton
1 year ago

Démarches réalisées dans que je m’en préoccupe. Grosse satisfaction du résultat.

Eman Raljevic
1 year ago

Date of experience: March 06, 2023

Claudio Menezes
1 year ago

a AirHelp recebeu todas as informações pelo site e realizou todo o processo a partir desses dados. Recebi diversos emails informando o andamento da reclamação. Tive um problema apenas no momento do pagamento, pois o formulario não aceitou os dados da conta bancaria brasileira. Tive que utilizar uma conta internacional.

Itai Golan
1 year ago

easy process. mail updates every several weeks.

Tran Dang Quang Le
1 year ago

Date of experience: February 27, 2023

Pauline Pilato
1 year ago

Long procedure (maybe because airlines don’t like to pay their clients back) but worth it ! Thank you so much airhelp as a student I do not have the money to pay for a flight I didn’t even took because of the airline company

Sandu Zagorodnii
1 year ago

I forgot about my claim and was surprised 2 times that it went through.

Gabriela Bortolotti Cortés
1 year ago

AÚN NO RECIBO LA TRANSFERENCIA DE LA COMPENSACIÓN

Rahul Gulati
1 year ago

Useful and simple and helped us get compensated which airline refused to do when reached directly.

Janet Lim
1 year ago

I was first time using AirHelp for the claim which is very helpful and save my time to coordinate with the flight company.

Mihaela
1 year ago

I had a good experience with Airhelp.

B Mitchell
1 year ago

Anyone having trouble getting delayed flight compensation use Air help. They kept informed regularly and finally got me my compensation. The payment was made swiftly and secure.

Stefanija Lekoska
1 year ago

Date of experience: February 27, 2023

Hussein Sharif
1 year ago

Date of experience: February 27, 2023

Dioselina
1 year ago

Sono stati di parola . Hanno fatto tutto. Grazie

Florian Guille
1 year ago

Suite à un retard puis une annulation de mon vol, 6h d attente pour pouvoir rentrer chez soi… Suite à une demande d indemnisation, au lieu d attendre environ 6 mois(durée annoncée par les agences de conciliation) j ai fais appel à Air help… Je trouve exorbitant de prendre 35 % de frais sur le montant de l indemnisation… Sinon, le point positif est que ça a pris 1 semaine !

Szabolcs Ferenc Bolonyi
1 year ago

The initial confirmed value was reduced with 60%, so I received just 40% of the value from Airhelp.

Paweł Zamachowski
1 year ago

Wszystko przebiegło sprawnie

Adejoke Lawal
1 year ago

The company is very good. I received my compensation. I was so happy .I recommend it to my friends. I really appreciate it Thanks.

Sanja Stosic
1 year ago

Date of experience: February 27, 2023

Elena
1 year ago

Date of experience: March 07, 2023

Dennys
1 year ago

They really helped me

Dmitry
1 year ago

Airhelp did great job, I received the compensation for delayed flight without any headache

Anca
1 year ago

AirHelp was very professional and gave us details about every step that was taken to recover our money for air tickets.

Alexandru
1 year ago

Date of experience: February 27, 2023

Milan Baranyi
1 year ago

The money what I got made that trip great.

Anastasiia Pavlenko
1 year ago

It took almost a year to get compensation and the %of commission is high, BUT it was worth it! Thanks again! It could be nothing w/o your support

Ilona Kushch
1 year ago

Date of experience: February 23, 2023

Tamar Gagnidze
1 year ago

thank you for your team; very professional aand detailed oriented ; ai will share your services to all my friends;

Rickard Sunna
1 year ago

Extremly simple and recived compensation without my involvement. Definitely worth the fee that is reduced to Airhelp

IH
1 year ago

AirHelp was super helpful with getting the compensation from the airline. I could easily check how the process was going, and the money was refunded very quickly. It made the process a whole lot easier. I recommend getting the plus membership though, especially if you know you will get a high compensation since AirHelp takes 35% of the compensation you receive. In the end, it would have been smarter for me to get the plus membership so I would be able to get the full compensation.

Niki Papapanagiotaki
1 year ago

Date of experience: February 27, 2023

Luciana Anghelache
1 year ago

Date of experience: February 27, 2023

Suncica Vukcevic
1 year ago

Everything went so smooth! It took me 10-15 minutes to file the complaint, and everything else was left to AirHelp and done great! I would definitely use their service again, and recommend it 100%!

Panagiotis Topoglou
1 year ago

That air help finally did the job!

Per Andersson
1 year ago

Date of experience: March 06, 2023

SOPHIE HULPIAUX
1 year ago

Alors je n’ai jamais demandé d’être affilié ! Par mégarde j’ai dû appuyer sur qqc et du coup on m’a retiré 20€! J’ai posé une question et je n’ai jamais reçu la réponse !

Ola
1 year ago

Communication wasn’t great and the whole process seems deceptive . I thought they were partners with the airline

Thijs
1 year ago

Date of experience: February 27, 2023

Elena C
1 year ago

Come prima esperienza con loro e come prima esperienza in assoluto di un volo cancellato il giorno prima della partenza con conseguente riprotezione su altro volo che ci ha fatto perdere mezza giornata di vacanza devo dire che sono soddisfatta. E’ vero che chiedono tanti documenti a supporto e probabilmente il fatto che non li chiedano tutti insieme ma un po’ alla volta può fare spazientire ma alla fine i soldi arrivano quindi assolutamente mi ritengo soddisfatta!

Henrietta Papp
1 year ago

Thank you everything help us! Very good and helpful. Thank you very much!

Daniel Razvan Faragau Plesa
1 year ago

Se encargan de todo, sin complicaciones.

Marine Waeles
1 year ago

Très contente de Air Help! En quelques semaines, j’ai été indemnisée. Ils me tenaient régulièrement au courant de l’avancement de mon dossier et tout a été super rapide! Merci!

Evan Collin
1 year ago

Assez rapide, efficace et clair à propos des frais

Ewa Skolimowska
1 year ago

Bardzo pozytywne doświadczenie ,firma okazała wielkie zainteresowanie moją sprawą. O każdym “kroku” dotyczącym sprawy informowała na bieżąco. Bardzo jestem wdzięczna. Pozdrawiam serdecznie I DZIEKUJE

Ismael González
1 year ago

Got 390 eur compensation for a delayed flight. They take 35% of the compensation so just be aware of that – but that’s worse than nothing. I tried doing the process on my own and didn’t work

Pia Fiorella Farfan Ampuero
1 year ago

De enige maatschappij die me heb geholpen

Katerina Katsiki
1 year ago

Fast results

Dear Mr Liner
1 year ago

Great service, took a while but at the end the result was there

Karolina
1 year ago

Date of experience: March 06, 2023

Jan Gottemeier-michel
1 year ago

Einfacher Prozess und schnelle Bearbeitung

Michail Kokkinos
1 year ago

Thank you very very much for your help,I took my money back from wizz. I will use you again.

A Swift
1 year ago

Overall only received back half of what we were entitled to by law. Airhelp commission is relatively high and we knew that going in, but we were not made aware that when dealing with agencies like this the airline would apply a further deduction which airhelp did not challenge. Delays in payment by the airline were also not pro-actively challenged by Airhelp.

Lukasz Kubala
1 year ago

Dobry kontakt z klientem, odpisywali tylko z konkretnymi zapytaniami oraz informacjami, a nie zapychali skrzynkę jakimiś reklamami czy zbędnymi wiadomościami

Saša Alex Jović
1 year ago

Hat funktioniert. Gar nicht schlecht, aber die Gebühren sind etwas zu hoch.

Edoardo Leone
1 year ago

Ha pensato a tutto AirHelp! Dopo aver dato i dati iniziali non mi sono dovuto occupare più di nulla! Mi hanno ricontattato chiedendomi l’Iran perché tutto si era concluso con esito positivo.Tempo 5h ed i soldi erano sul conto! Bravi, bravi, bravi!!

Christos Ginius
1 year ago

Very good company. I took my money very fast !!

Mike Hillenaar
1 year ago

Date of experience: March 06, 2023

Zorica
1 year ago

AirHelp took all the things in their hands and they just finished the process without any problems and without my incorporation. They were very helpful to me in getting my money back.

Elisa
1 year ago

Tenían dos reclamaciones iguales para el mismo vuelo y sólo han conseguido una de las dos. No ha sido muy útil si ayuda y la comunicación era bastante mala, tenía que tirar yo de ellos y no al revés Edito para responder al comentario. Por dos reclamaciones iguales me refiero a dos pasajeros del mismo vuelo(y por tanto mismo retraso), uno de los pasajeros ha sido indemnizado y el otro no. Para más exactitud los dos viajeros reclamamos de forma conjunta bajo una misma solicitud de Airhelp. La comunicación entre la agencia y la aerolínea no la tengo pero llama la atención que indemnicen un asiento y no el contiguo.

Juhász Kíra Vanessza
1 year ago

Date of experience: March 06, 2023

Gregory Radek
1 year ago

Date of experience: February 27, 2023

Rotem Mantsur
1 year ago

Basically it took too long to receive the compensation but I’m pretty sure it was the airline who “took their time” so Airhelp are not the one to blame. The process was easy to do and I know I wouldn’t do it by myself as I know how frustrating birocracy could be dealing with airlines and such. This is my second time using Airhelp. First time we fail but this time we manage to get it. Hopefully I won’t need this type of service again but should I will, Airhelp will be my choice. Thanks !

Aravind
1 year ago

I had no idea that I could get compensated for a delayed flight, until I came upon AirHelp. My flight was delayed for 1 day due to technical reasons and i am grateful to airhelp for doing all the necessary procedures. All I did was enter the details of the flight, and airhelp did the rest. Got the compensation last week. Kudos to the AirHelp Team.

Banu Cinkaya Cinar
1 year ago

Alles super gelaufen! Danke

Mihaela Furdui
1 year ago

Date of experience: March 07, 2023

Emilia Matusiak
1 year ago

Bardzo sprawna obsługa, jeszcze szybszą wypłatą środków. Polecam

Kerim Kurtagic
1 year ago

Date of experience: February 27, 2023

Kund
1 year ago

This took a substantial period of time, but yes I got the money eventually. The fees are very high but they inform you of this in advance. A friend traveling on the same flight did a claim directly with the airline, and got the money a number of months before me using this method.

Nataliia Domanska
1 year ago

Thanks for taking care of the request!

Alejandro
1 year ago

Mucha paciencia pero la espera es recompensada. Todo un acierto confiar en ellos. En 4 meses el dinero estaba en mi cuenta. Fácil escaneo de documentos para justificar la compensación. GRACIAS AIRHELP

Soroush
1 year ago

They charged 50 EURO extra without any reason or valid document. I will NOT really recommend this service to anybody else

Iulia Serbaniuc
1 year ago

Date of experience: February 27, 2023

Jacqueline Simonnot
1 year ago

Date of experience: February 27, 2023

Valerica Marin
1 year ago

Date of experience: February 27, 2023

Kunal Khanna
1 year ago

Great work by team . They help me to get money back from airlines and handelled all my documents .

vanessa segura soto
1 year ago

La verdad es que pensé que la reclamación no llegaría a ningún lado y me sorprendido gratamente,un servicio excelente .

Henrik Wilhelm Jørgensen
1 year ago

Airhelp gav en nem, effektiv og hurtig behandling af min sag. Det var meget begrænset, hvad jeg selv skulle bidrage med i processen, før kompensationen for forsinket fly landede på min bankkonto.

Bojan Džunić
1 year ago

You stole 35% of my money, thieves! I got the money partially back 5 months later, when I contacted wizz air myself. And I am still fighting for the rest of my money.

Coati Tiziano
1 year ago

Date of experience: February 27, 2023

Karla Erauzkin Ezkerra
1 year ago

Buen trato y muy resolutivo

Zdenka Vajdova
1 year ago

People in the company are very friendly and really helpful

Nicole Oldacre
1 year ago

Quick, easy, trustworthy! Love this service and highly recommend!

Daniel
1 year ago

der gik lidt lang tid før man fik en kompensation men god service med update at man ikke var glemt.

Saraza
1 year ago

Gute Information, erfolgreiche Verhandlung

Linda Findeis
1 year ago

Snelle hulp, ging vlot

Soleman Soedan
1 year ago

Hej! Tack så mycket för att ni hjälpte mig. Mvh

Velizar
1 year ago

They do the job

Dieter S.
1 year ago

Gute Leistung, hat aber mit 7 Monaten etwas länger gedauert.

Wojciech Piotr Mrowiec
1 year ago

Pomoc bez problemu! Zadoeolenie po pozytywnym rozpatrzeniu reklamacji! Dobra robota!

Pogorelschi
1 year ago

Die Fluggesellscahft hat auf meine Beschwerden und Rückforderungen nicht reagiert, obwohl schon länger als 6 Monaten verstrichen waren. Deswegen habe ich mich an AirHelp gewendet, hat zwar was abgezogen, aber mein Verlust war abgedeckt, also Pech für Wizzair, weil ich ursprünglich NUR das Geld für meine Flugkarte haben wollte.

Samuel Agyei-mensah
1 year ago

I write to confirm the receipt of the money. Initially, I thought it was a scam but when the money hit my account, I then realised it was genuine business. I will not hesitate to recommend your company to friends who find themselves in similar situations.

Valentina Fuentes Cea
1 year ago

Själva avbokning upplevelsen var väldigt traumatiserande för mig och ställde till enormt mycket men faktumet att jag fick en någorlunda ersättning gjorde saken lite bättre till slut..

Ania
1 year ago

Sprawa zakończona sukcesem, łatwy proces składania wniosku, wypłata odszkodowania szybka, troche za wysoka prowizja ( 35%)

Elena-alexandra Ghetu
1 year ago

Date of experience: February 28, 2023

Stefano De Rosa
1 year ago

Date of experience: February 27, 2023

Krishna Kalyan Kotikalapudi
1 year ago

Airhelp has delivered on what they set as expectation.

Sara Torba
1 year ago

The best assistance, very quick

Liliana Popa
1 year ago

The whole process went smoothly, at every step I was kept up to date with what was resolved and what was to happen. Thank you.

PS
1 year ago

Everything went smoothly and efficiently. I got the money, for which I am beyond happy. I didn’t have time and energy to pursue this myself, so I am thankful. Although I understand they have costs to cover and profits to make, I just wish the service fee wasn’t that high.

Florentina Maria Banici
1 year ago

A durat cateva luni dar mi-au rezolvat cazul si am primit despagubirea. Recomand tuturor sa apeleze cu incredere si sa aiba rabdare. Multumesc echipe pentru ajutor.

Polina Koretska
1 year ago

It took 8 months !!! And we received only part of compensation… still waiting another compensation part

Krzysztof Borowik
1 year ago

Dzięki Airhelp otrzymał 780 RUR odszkodowania. Wszystko trochę trwało ale zakończyło się sukcesem. Byłem na bieżąco informowany o sprawie.

Grecu Nicolae Remus
1 year ago

Nu credeam ca ma puteti ajuta, am fost placut surprinsa sa vad ca totul este real si banii au fost livrati in cont , multumesc !!!!

Katarzyna Kaczmarek
1 year ago

Date of experience: March 05, 2023

alessandro falbo
1 year ago

Sono stati bravi…ci hanno messo qualche mese ma il rimborso è arrivato!!

Mohamed Bnh
1 year ago

Excellent company for supporting you against airlines. Very fast, helpful and easy to understand I highly recommend their services. Thanks again AirHelp. (Used them against #AF)

STEFANIA
1 year ago

Efficenti negli aggiornamenti della pratica; immediate le risposte a quesiti posti.

Daliborka Trpchevska
1 year ago

Very gratefull for your help. You are the best. You did your job very fast and successful.

D Murphy
1 year ago

After trying myself to get a refund. And getting nowhere.. I used air help..,,they took over and I received regular updates and the refund with no hassle.

Victor Prado
1 year ago

Date of experience: February 28, 2023

Raluca Iftime
1 year ago

I was absolutely hopeless as I firstly tried to get a compensation from the flight company, but they rudely said that they apparently followed the EU regulations.. So they didn’t. Last week I got my compensation for my delayed flight in my bank account. I’m very happy with the whole process.

Roxy reid
1 year ago

I have been waiting for a refund since July 2022, there seems to be no signs of progress. Other people who contacted the airline directly received compensation within weeks. Now I’m stuck because I signed over control of the matter to them when I initially used the service. absolute waste of my time and I don’t think I will ever receive compensation.

Adelina Mandita Tiganus
1 year ago

Highly recommend to use Air Help if you have any type of issues.

Enrique Rodriguez Perales
1 year ago

Porque me ayudaron a hacer mi reclamación y la respuesta fue positiva, Con la información que me solicitaron y presenté fue suficiente, y todo el proceso me estuvieron comunicando los pasos que seguían hasta terminar con la entrega de la reclamación.

Viktor Diak
1 year ago

Date of experience: March 05, 2023

Jose Luis Müller
1 year ago

Muy rápidamente confirmaron el reembolso

Michal Grézl
1 year ago

I was very happ, AirHelp helped me with fixing the problem with delayied flight by Lufthansa and arranged the all the papers to get back fees – compensations because of the all the troubles assotiated with the flight delay.

Elsa Paola Montenegro Olivera
1 year ago

Rapidez y sobre todo diligencia. Pensé que no funcionaria

Frank Bartley
1 year ago

I have to say that Air Help were persistent in getting my claim settled and very helpful. Thanks

Didi AnandaKaostubha
1 year ago

Thank you for being very honest and kind. I will give this money for some charity work.

Milivoj Kostic
1 year ago

the problem was successfully solved.

Jarmila Jutt
1 year ago

Air help was very professional in helping me to solve problem I will use them every time I have problem with air lines Thank you one more time

Franca Covini
1 year ago

Note negative: molti mesi di attesa, il rimborso molto ridotto rispetto alla spesa senza spiegazioni, nonostante la prenotazione con kiwi.com, che teoricamente è il partner di Air Help (da Kiwi.com si rimanda automaticamente ad Air Help quando si inizia la pratica di rimborso), e nonostante sul contratto sia indicato che le prenotazioni fatte attraverso di loro non subiranno trattenute. Così non è e va chiarito da subito, altrimenti è una truffa. Spiace soprattutto notare il silenzio assoluto da luglio 2022 a febbraio 2023. Solo dopo una protesta e un sollecito mi viene fatto sapere che il mio rimborso è in arrivo. Passano ancora 7 giorni e finalmente i soldi sono accreditati sul c.c. Evidentemente la pratica era già chiusa, e si sperava solo che dimenticassi, come suppongo avvenga in molti casi. Inoltre, mi è stato rimborsato solo il prezzo della prima tratta del volo, e non la successiva tratta, la cui coincidenza è stata persa per l’annullamento improvviso del primo. Nessun rimborso per le 12 ore passate in aeroporto senza assistenza della compagnia responsabile dell’annullamento (Wizz air). Nessun rimborso per il secondo volo intera tratta (Easyjet), molto piu’ caro del primo. Il massimale dichiarato di rimborso è 250 euro, li ho spesi e provati tutti (130 il primo volo e 180 il secondo) e mi sono stati rimborsati solamente 130. Non parlo del disagio di attendere senza assistenza in aereoporto, ricercare da sola un volo alternativo, riorganizzare il mio arrivo a destinazione ore e ore dopo. Nessuna giustificazione per la riduzione. Così non va.

Flori
1 year ago

I had a cancelled flight for which I received a refund from the flying company but airhelp help me to obtain some more for the inconvenience of Not flying at that moment. It was a flight on July and I received the money on March. I was really surprised because I didn’t expect extra money than those on the ticket and with a minimum of effort: just answered to some questions and uploaded some documents. Thank you, AirHelp!

Janice
1 year ago

It did take time for my claim to go through but I would not of been able to of got the money back so it was so worth using this Company They even had to send the money via my bank as I had changed credit card and they responded to all my emails

Adéla Krejčí
1 year ago

Airhelp was very helpful in my case! I wouldn´t even know I had a right for a compansation without them. Thank you!

Renato Carlos Dos Santos Balie
1 year ago

Como siempre, un fantástico trabajo por parte de los abogados de AirHelp.

Adnan Mustabasic
1 year ago

Simple, fast, reliable

Vincent Hughes
1 year ago

Terrible company ripping people off for an unecessary service. It was far quicker, and easier to go direct to the airline.

Bernd Aurich
1 year ago

Stort tack! Hade inte klarat/orkat att driva detta på egen hand.

Dariusz F.
1 year ago

Good Job !!! Quick and Easy !!!

Benoit H.
1 year ago

Merci à Airhelp d’avoir géré rapidement et obtenu l’indeminité de retard auprès de la compagnie aérienne.

Katarina Pavlovic
1 year ago

Highly professional and punctual. Well done.

Martina Palermiti
1 year ago

RIMBORSO DI DUE VOLI WIZZ AIR OTTENUTO CON SUCCESSO

Anna Robak
1 year ago

Dobrze że są firmy zajmujące się takimi sprawami. Dziękuję, pozdrawiam

Pedro
1 year ago

Sem dúvida uma plataforma muito eficiente, com todo o conhecimento necessário para tratar dos nossos problemas com voos. Recomendo!

PASCAL BERTON
1 year ago

Intervention rapide . Très satisfait de la conclusion.

Hannes Klose
1 year ago

Sehr zu empfehlen. Mit nur ein paar Minuten Aufwand knapp 390€ nach Verspätung zurückerstattet bekommen.

DIXNEUF
1 year ago

nous avons apprécier que votre entreprise s’occupe de cette transaction, on n’aurais pas su par quoi commencer merci pour votre intervention

Leila Shemirani
1 year ago

Did what it promised to do . Reliable. Thumbs up

Biagio Marco Liccardo
1 year ago

Aprendo un ticket sul sito della compagnia aerea per un altro volo in ritardo ho ottenuto un rimborso di 250€ (che è quello che solitamente spetta per quel tipo di ritardo). Con Airhelp ho ottenuto solo 130€ commissioni ridicolmente alte per un servizio che potevo gestire in autonomia. Mai piu

customer
1 year ago

took nine months to get the 65% of the compensation. Originally I thought this was worthwhile as I thought the airline would be obstructive if I went directly to them. However my daughter, also on the same delayed flight, went straight to the airline and got full compensation in 1 month.

Alden Ramović
1 year ago

Date of experience: February 24, 2023

Elena Cristina Szekely
1 year ago

Das Unternehmen macht alles perfekt. Vielen Dank!

Inajara Barros de Almeida
1 year ago

Date of experience: March 05, 2023

Raphael Rudolf Messerli
1 year ago

Alles gut und schnell erledigt, vom Schadensfall bis zur Auszahlung vergingen weniger als 3 Monate. Ich würde sofort wieder mit AirHelp meine Rechte einfordern.

Sylvie Fox
1 year ago

It took a long time, but they were able to get us some money back which was sooo appreciated

Valerie
1 year ago

Service d’excellente qualité

Winnie Dao
1 year ago

AirHelp is professionally and sysmatic

Sofie Kolstad Claussen
1 year ago

Super easy to deal with AirHelp, and the transaction went through very fast when everything was in place.

Alina Luca
1 year ago

it was my first experience, and it was great, i didn’t hope to receive my money back, but i received it! Thank you AirHelpTeam! i bought an anual abonament 🙂

Besnik Agolli
1 year ago

Second time I received my money. Super fast and accurate

L D
1 year ago

Easy to handle the entire process, not much of my time needed, received frequent updates on the status, the claim was eventually successful. Very good service.

Joana Fernandes
1 year ago

A experiencia foi ótima. Processo de reclamação foi super simples, e passado uns meses recebemos a indemnização na conta, sem fazer mais nada. A Air help trata de tudo, e mantém-nos informados durante o processo. Muito recomendado e tenho recomendado a toda gente.

B€
1 year ago

Alles ok . Sehr gut erfahrung . Gutes personal . Immer schnellste antwort .super.

Alexandra Coman-amariei
1 year ago

Am apelat la AirHelp pt despagubirea unui zbor intarziat si am primit despagubirea cu ajutorul AirHelp. Foarte multumita!

Chantal De Witte
1 year ago

Jullie waren zeer behulpzaam en we kregen regelmatig opdates

Nancy Vanhoutvin
1 year ago

Heel goed geholpen en onze compensatie gekregen. Kregen op tijd en stond een update en als ik vragen had, kon ik die gewoon stellen via de chat. Eens alles rond was, stonden de centen snel op onze rekening. Topervaring!

Customer
1 year ago

Nie sadzilem że otrzymam jakiekolwiek pieniadze za odwołany lot. Airhelp napisał ze środki otrzymam do 3 miesiecy i dotrzymał slowa. Nie miałem żadnych problemów z Airfelp, wypelnilem aplikacje, dostalem powiadomienie o korzystnym rozstrzygnieciu sprawy, potem juz bardzo prosto podalem dane do przelewu i na drugi dzien byly środki. Drżyjcie linie lotnicze 🙂

Katrine Skou
1 year ago

Vi har fået den bedste hjælp til at få kompensation for vores forsinket fly. Kan varmt anbefale AirHelp.com

Tove Johanna Fagertun
1 year ago

Hi! I am satisfied. A bit too long processing time.

Lukasz
1 year ago

With AirHelp I got the compensation for a cancelled flight I had no idea I was entitled too. I never used or heard about AirHelp before my company’s travel agency contacted me about it. Will definitely recommend to anybody who thinks about applying for compensation – the fee was 35% of the compensation, but only if the notion is successful, which was perfect for me.

Lene Espensen
1 year ago

La démarche était très simple et j’ai reçu un remboursement inattendu.

Zoran Veljanovski
1 year ago

Date of experience: March 06, 2023

John Wick
1 year ago

I’m happy I didn’t have to fight the airline to get my money back.

KM
1 year ago

Mycket bra service, proffsigt bemötande och en superenkel process.

Mohammed Yassine Sefiane
1 year ago

Merci beaucoup

Stein Anders Rusten
1 year ago

Meget god service Meget enkelt og bruke Raskt svar

Piotr
1 year ago

Otrzymałem 325 Euro za opóźniony o dwa dni lot z Rrzymu do Warszawy. Od momentu złożenia wniosku do momentu pojawienia się odszkodowania na koncie minęło około pół roku. Jestem zadowolony z finału sprawy, polecam.

Judith Z.
1 year ago

AirHelp est une structure sérieuse et honnête. Elle accompagne les voyageurs lésés dans leurs démarches auprès de la compagnie pour être instaurer dans leur droit. Ces démarches aboutissent à une indemnisation si le voyageur fournit toutes les informations correctes. Aussi AirHelp reste en communication avec le voyageur et lui tient au courant de l’évolution du dossier jusqu’à son aboutissement. Je le recommande.

Eliza
1 year ago

Date of experience: March 06, 2023

Mihai Deneanu
1 year ago

Date of experience: February 23, 2023

Mireille Monique Geraldine Vig
1 year ago

Contente de me retourner vers help, merci à vous. Car 2 nuits à Lisbonne bloqué c’est beaucoup trop. Heureuse de vous avoir connu et merci encore.

Marek R
1 year ago

Skuteczność. Krótszy, niż 180 dni czas załatwienia sprawy. Rzeczowe pytania dotyczące sprawy i prosty sposób odpowiedzi na nie.

Vasilica Iordan
1 year ago

Am avut experienta foarte placuta cu Airhelp. Au fost prompti si corecti in rezolvarea problemei noastre.

Susanne
1 year ago

Date of experience: March 05, 2023

Florin Zaborila
1 year ago

A durat un pic dar pot spune cu siguranță ca sunt serioși. Recomand

Maka Michal Bartlomiej
1 year ago

Wszystko było zrobione bezobsługowo i wzorowo, moim jedynym zadaniem było zgłoszenie opóźnienia będąc na lotnisku i dosłanie internetowo dokumentów, a kilka miesięcy później pieniądze trafiły na konto.

Samuel Denis
1 year ago

Vol annulé par Air France, une fois à l’aéroport. La raison évoquée : Panne technique. Contact pour remboursement : Dossier traité & remboursement effectué.

Kujtim Ndoj
1 year ago

Das Geld war nach wenigen Tagen auf meinem Konto. Bin sehr zufrieden

Barbara Elzbieta Wodnicka
1 year ago

Bardzo zetelna firma . Udało się im uzyskać odszkodowanie . Dobry kontakt wszystko dokładnie zostało wyjaśnione. Super podejście do człowieka. Napweno będę polecać firmę.

Анна Приходько
1 year ago

Дякую. Мені повернули гроші за скасований рейс( навіть не надіялася) за,що безмежно вдячна. Буду рекомендувати друзям і знайомим. Процес зайняв 6 місяців

Anita Schuller
1 year ago

Everything went well. The waiting time was a bit long, but that’s natural, I know it’s not up to the company. I liked the fact that I received a constant flow of feedback on the status of the process.

Bogdan Sandor
1 year ago

Thanks for helping me out and getting the compensation.

Riccardo Barbieri
1 year ago

Comodo ed efficiente perché non ho dovuto fare altro che inviare i documenti in mio possesso. Commissione un po’ alta ma per il tempo che ho risparmiato ne vale la pena. Grazie mille

Ramon Salvador Vitorica Murgui
1 year ago

Date of experience: March 05, 2023

Crystal R
1 year ago

AirHelp kept up informed with each step of the process. Once I filled in the details of the flight, AirHelp did all the rest. The process could not be easier.

Filippo Campana
1 year ago

Tutto ottimo, si sono occupati di tutto; la richiesta di documentazione è stata precisa e dettagliata. I tempi di attesa abbastanza lunghi, ma, da quanto ho capito, a causa delle linee aeree.

JAMES PHELPS
1 year ago

Super simple process with Airhelp doing all the legwork apart from taking a few details at the beginning.

Mahshid Nadi
1 year ago

Date of experience: March 05, 2023

Pintilei Luca
1 year ago

Airhelp did a great job

Erik Vincent Georg Langer
1 year ago

Schnell und einfach. Kein großer Schriftverkehr mit der Airline. Kein Stress.

Rusu Ioana-Dana
1 year ago

My experience with AirHelp was amazing! They helped me a lot until I get my money back. Thank you!

Harianto Bin Saleh
1 year ago

Trusted! Thanks for helping me get my compensation

Elisa
1 year ago

Tempistiche troppo lunghe per un volo a settembre 2022 presa in carico la domanda dopo 3 giorni del disservizio , soldi arrivati ma nel mese di marzo 2023 Praticamente dopo 6 mesi

Samantha Bernasconi
1 year ago

In pochi giorni ho ottenuto il rimborso, anche maggiore di quello che mi aspettavo.

Daniela Kastrati
1 year ago

Very professional and very pro active on following the claim steps.

Annalisa
1 year ago

Date of experience: March 04, 2023

Savino Tessarin
1 year ago

Ho ricevuto il rimborso non solo per me ma anche di tutta la mia famiglia che viaggiava con me. Grazie

Bilibou
1 year ago

Juste exceptionnel l’aide et la réactivité de vos personnels Nous vous remercions énormément pour tout.

Manfred
1 year ago

Wir sind auf keinen Mehrkosten (zusätzlich notwendige Parkgebühren) durch den Flugausfall (wg. Streik) und früheren Ersatzflug sitzengeblieben und mussten uns um nichts kümmern (außer unseren Informationen).

Yuliby Vazquez
1 year ago

Date of experience: March 05, 2023

Klaudia
1 year ago

Tydzień po złożeniu wniosku, odszkodowanie było już na moim koncie bankowym 🙂 wszystko sprawnie i bezproblemowo, polecam serdecznie

Dinkar Nalawade
1 year ago

thanks for your support. only i have not convinced, that you have taken quite big amount as service fees, its 1/3 of my total claim amount 210euro.

Chaligne
1 year ago

Airhelp a pu obtenir une compensation alors que la compagnie me l’a refusé en passant directement par eux. Cela est très pratique on a rien à gérer

Vahe Gabrielyan
1 year ago

Good help, excessive charges proportionally.

Nana Yaa K Boateng
1 year ago

Very efficient, work well done am grateful and l will recommend to anyone. Keep up the good work. Thanks

Natalia Adam
1 year ago

Very proffessional help! I loved that the entire process is automated and easy to follow! Thanks!

Danijela Catibovic
1 year ago

They fixed my problem with wizz air

Marin Ruskov
1 year ago

It was easy to file a claim . Got correct information along the process and ultimately received a refund for my flight delay

Foto K
1 year ago

Warto zgłosić problem z lotami

Monika Brejchová
1 year ago

I am very happy now. I have got money back to my acount. I have got money for my fly on this year. Company Airhelp and company Wizz air are very good. Thank you very much for your work.

Kris Narsee
1 year ago

I was notified every step of the way. Great service

Dominik Kangler
1 year ago

Date of experience: February 28, 2023

Henrik Friis
1 year ago

De svarer hurtigt og løste min opgaven til min fulde tilfredshed, og pengene kom til min konto som lovet.

Pascal MAURIN
1 year ago

Quelle belle surprise de la prise en compte de la démarche de ce dédommagement que je n’aurais pas réaliser tout seul. merci.

Ahmed Tajar
1 year ago

The best online service to become money from canceled or delayed flights.

Laura Segal
1 year ago

Did not receive PayPal funds promised and they never returned my emails.

Jukka Lipponen
1 year ago

Airhelp steals your money. You could easily claim the money from airlines by yourself, without any costs. There is a form you have to fill up and send to the airlines. Just google it. That’s easier and faster than using airhelp. You dont have to wait for airhelp to slowly process your documents and data before sending it to airlines. Airhelp does nothing but steals big part of your money and slowly pays you the money when they have got it from the airlines. I’ve used airhelp but won’t use it never again, when realised the big picture. It was very simple to claim money by myself. And without airhelp I got the whole refund which I deserved!

Janusz Lipkowski
1 year ago

successful application and quick transfer of compensation

Lilywhite
1 year ago

It took 8 months to get my reimbursement instead of 2-3 as indicated on the website. No assistance with the procedure, only standard automatic replies whenever asking for an update. For a service that costs so much, I consider it a waste of time, I could have done everything by myself and gotten all the money back, instead of losing part of it for nothing.

cliente
1 year ago

Solicito la información, la procesó y consiguieron la reposición de los valores reclamados. Nos mantuvieron informados, Gracias

Maite Campos Collins
1 year ago

Debido a que depositaron la plata acordada lo malo es que tardo un poco pero eso

Dániel Lóránd Keszy-harmath
1 year ago

.. ……. ………. …….

Mallentjer
1 year ago

Dossier 3231192 Airhelp me réclame des honoraires alors que c’est la compagnie aérienne Brussels Airlines qui m’a directement indemnisée sur mon compte. J’ai fait appel à Brussels Airlines avant de faire appel à Airhelp. Mais ils sont arrivés trop tard, Airhelp n est pas a l origine de cet indemnisation, pourtant ils me réclament des honoraires. De bonne foi, je leur ai envoyé un mail pour demander de m envoyer la preuve du contraire, de justifier leurs honoraires mais aucune réponse, pire, ils me harcèlent en m envoyant leur facture toutes les 48 h. Je ne conseille pas Airhelp et je ne ferai plus appel a eux sauf s ils annulent leur facture ou m apportent une preuve pour justifier leurs honoraires qui ne peuvent pas être de 35% car la compagnie m a indemnisée directement. Ma RÉPONSE à votre retour : il est anormal que je vous doive 35 % d’honoraires alors que c’est la compagnie aérienne qui m’a indemnisée directement. Cette indemnisation n’est pas de votre fait. Il serait normal que je paie des frais d’ouverture de dossier, mais pas 35% car vous n’avez pas dû négocier avec eux puisqu’ils m’ont indemnisée directement. C’est ce que j’appelle de l’arnaque. Vos services ne sont pas disponibles car je vous ai relancé deux fois par mail pour vous demander une preuve de votre négociation avec la compagnie aérienne afin de justifier vos frais. Je n’ai eu à ce jour aucune réponse de votre part. Donc vous réclamez 35 % sans avoir dû négocier avec eux. C’est scandaleux.

MANACH JEAN FRANCOIS
1 year ago

des plaisantins de la pire espece. je leur donne un dossier pour une arrivée à destination avec 24H00 de retard et on me reponds que je n’ai droit à rien car leurs “experts” (sic) ont détectés que j’avais moins de 3 heures de retard….. Pas sérieux. J’ai perdu mon temps à leurs monter un dossier béton. Ne faites pas comme moi, allez voir direct ailleurs. Dossier C#3520498

Maya Lakova
1 year ago

Service très bien, mais la commission déduite est énorme – 35 %. Je n’ai jamais eu une commission si élevée peu importe le service et peu importe dans quel secteur. Le 02 mars 2023 vous avez apporté cette réponse à mon avis publié ci dessus : “Réponse : AirHelp.com ll y a 4 jours Nous travaillons en accordance avec la législation européenne EC261, notre but étant d’effectuer toutes vos démarches d’indemnisation jusqu’à son obtention. Nous retirons 35% de frais de service pour le travail effectué, uniquement si nous parvenons à obtenir votre indemnisation, sans y parvenir aucun frais ne vous est demandé. L’équipe d’AirHelp” Ma réponse est : Il n’aurait manqué plus que ça, de retirer les frais de service même sans obtenir l’indemnisation. Je n’ai jamais dit que les frais sont déduits sans que le travail soit effectué et terminé avec succès de votre côté, je dis juste que les frais sont très très élevés et que des frais pareils n’existent pas ailleurs, peu importe le service et peu importe dans quel secteur.

Camelia
1 year ago

Service was okay, abouth 6 months for retribution and 30% fee

Bruno
1 year ago

Je n’ai rien eu à faire. Et j’ai été indemnisé en 6 mois. Bon il faut accepter de perdre 35% de l’indemnité.ce qui n’est pas rien avouons le. Ça a quand même remboursé une partie du vol de remplacement

Catalin Constantin Iacob
1 year ago

Date of experience: March 03, 2023

Andrew
1 year ago

Took about 6 months (probably mostly due to airline), but did get the full refund with Airhelp plus

Engjelushe Oboku
1 year ago

Date of experience: March 04, 2023

Damian Korczowski
1 year ago

I just created my request and wait. No additional action neede from my after that.

Stefan Stoia
1 year ago

Honestly,i didn’t believe that i will have any money back.it was a surprise for me.

Marzenna Okuniewska
1 year ago

Polecam AirHelp trochę to trwało od października, ale się opłacało polecam

Jan Křenek
1 year ago

You are the best! Thanks for your service.

Dionis T
1 year ago

Date of experience: March 04, 2023

Georges Nehme
1 year ago

Date of experience: February 25, 2023

Dorota Milkowski
1 year ago

Date of experience: March 05, 2023

Nicu Andrei
1 year ago

Ho ricevuto il risarcimento in un breve tempo. Complimenti. Consiglio AirHelp.

Abdul Saboor Nejrabi
1 year ago

I really appreciate you to get back my money. You did a great work and I’m happy to get in touch with you regarding this matter.

Adraman Keita
1 year ago

It’s was very helpful am glad I finally get my compensation.

Bianca-andreea Cozma
1 year ago

The wait was literally worth it.

Murtaza Hussain
1 year ago

Excellent service. They have kept me updated at all times. Professional service, little high on commission but they do everything for you.

Olivier Lambert
1 year ago

Ça a pris qq mois, mais au final j’ai obtenu mon dû, la Cie. Aérienne n’était pas très réactive lors de ma plainte en direct. Merci airhelp !

Yuliya Shefer
1 year ago

We want to say a huge thank you for the good and fast service you gave us, even though we no longer had hope that we would receive any compensation for this flight, but you surprised us with a simple and lovely service, thank you very much, we recommend you to all our friends and to everyone.

Kroy
1 year ago

Airhelp submitted a claim to AirFrance on behalf of us for our delayed flight which caused us severe inconvenience and extra cost. The process was easy, fast and successful I don’t think we could do this ourselves without external help at all. They took 35% of the refund but they claimed the maximum possible amount so this abundantly covered our extra costs. The only thing I would note that they used terrible exchange rate for converting the money from EUR to our local currency. But on all in all we are impressed and very grateful! Thank You!!

Laszlo Sarosi-Marton
1 year ago

Professional team They apply for my money and they give me Thanks

Hossein Baniamam
1 year ago

Date of experience: March 04, 2023

Iulia Gabriela Nawaz
1 year ago

5 star ! I didn’t believe in the beginning, but I am truly happy that I choose to trust them ! I received my money so I hope more person will choose them if they have problem with their flight! All the best☺️

Mostafa Attia
1 year ago

Great service, The compensation was deposited into my bank in less than 1 month after I created my case on AirHelp

Lorincz Istvan
1 year ago

Date of experience: March 04, 2023

herma
1 year ago

Good service! Satisfied ☺️

Jozef Hewelt
1 year ago

Firma super , dzieki za szybkie pozytywne zalatwienie sprawy

Emma Alexandra Ziel
1 year ago

It was easy. They did all the leg work. I just had to provide them with what happened.

Alex Hudorovich
1 year ago

Top mi sono trovato benissimo

Francesco Santaera
1 year ago

Unico problema troppo tempo di attesa

Vlad Buraga
1 year ago

Date of experience: March 03, 2023

Poul Nielsen
1 year ago

Det lykkes at få kompensation fra SAS efter mit fly blev aflyst dagen før afrejse. Det tog noget tid, men det hele kørte i baggrunden uden nævneværdig arbejde fra min side.

Razvan Zamfirescu
1 year ago

Got the money , and all i had to do is wait.. thank you

Henri Breton
1 year ago

Sem atuação desta empresa teria dificuldade receber a parte que obtive do reembolso da passagem.

Hrant Aram Margosyan
1 year ago

Hej jag blev mycket nöjd och tacksam och ni har mycket bra service men bara en sak det dröjde några månader men iallafall jag är nöjd. Mvh Hrant

Serafim Ceban
1 year ago

Good work! Nice experience

Andronic Ionela
1 year ago

Date of experience: February 24, 2023

Fatoumata Bari
1 year ago

Je n’ai jamais été mise au courant que Air help prenait 50% des 600. Je trouve que j’aurais du être informé de cette manière de faire.je trouve cela mal honnête. Tout de même Air help répond super rapidement au message et notre demande est traitée super vite.

Nuria Crystal Vargas Renteria
1 year ago

Recibí ka compensación que imaginaba no podría obtener AIRHELP se encargo de todo y recibí el monto Muchas gracias por su servicio .

Joanna
1 year ago

Polecam! Szybka i konkretna komunikacja, proces zakończony sukcesem, dostałam pieniądze za 5 godzinne opóźnienie lotu.

Nolwenn Watteyne
1 year ago

Dossier complet traité en un mois alors que la compagnie m’avait refusé l’indemnisation en direct. Efficacité, service, honnêteté.

Apollon Kalamenios
1 year ago

Easy access and procedure. Step by step guidance

Alexandra Chinces
1 year ago

Abbiamo ricevuto i soldi molto velocemente una volta che wizzair ci ha accettato la causa l’azienda ha provveduto immediatamente a chiedere il conto Iban e il giorno dopo avevo già i soldi nel mio conto!

Taskir Qureshi
1 year ago

Date of experience: March 04, 2023

Jack Lymer
1 year ago

Took too long, lied about when they received money, took huge commission

Renata Puliti
1 year ago

Buona esperienza anche se ci sono voluti anni per essere risarcito

Mirabela Cretu
1 year ago

They’ve helped us a lot! We have now 130 euro more. We are very thankful.

Ovidiu Cristian Jeder
1 year ago

Date of experience: March 04, 2023

Evinka
1 year ago

Really helpfull, fast and without complications. I recomend Airhelp.

Tudor
1 year ago

Filled in a form, got 260 euros 8 months later. Easiest money for 15 minutes of work in my life. They took 40% of the compensation as a fee, but I didn’t have to go through the hassle of talking to the flight company, so in my eyes that is worth it. It also took a lot of time (8 months) to finally get compensated, but I didn’t have to do anything in the meantime, just wait. Will use them again in the future if I have a delayed flight.

Eugene Och
1 year ago

Many thanks for the help. It was really great to have such a support and all the paperwork’s done by your company. Already subscribed for the full membership, however I hope would not have trip troubles in the future. Thanks a lot one more time Best Regards Yevgen

Baptiste Monchicourt
1 year ago

AirHelp m’a directement proposé de prendre en charge ma plainte suite à un retard important de mon vol d’avion. Leur communication est excellente, j’étais régulièrement tenu au courant de l’avancée de leur demande auprès de la compagnie aérienne jusqu’au remboursement. Je ne peux que les féliciter et les remercier.

AP
1 year ago

Very fast and uncomplicated procedure. Every step is clear and refunds from the airlines arrive very fast.

Stefan Ratiu Daniel
1 year ago

Great because I don’t do almost nothing ,they take care and I received the money…… simple and effective

Lukasz Synoradzki
1 year ago

Dlugo to trwalo ale udalo sie dostac odszkodowanie

Miss Karolina Kruszona
1 year ago

Good service, all I had to do is provide all the details of my case, airhelp dealt with everything else. If I had any questions customer service was easy to contact with and replied in timely manner. Would recommended them!!

Xhemile Leskaj
1 year ago

Molto bravi!

ruth norma osadebay
1 year ago

efficient . easy . to use

Madalina
1 year ago

Even though it took some time they’ve sorted my claim.

Irmgard Ullrich
1 year ago

die Abwicklung war einfach und schnell

Anita Zaremska - Trzaska
1 year ago

Minimum formalności, intuicyjny krótki formularz zgłoszenia problemu i skuteczność (pomimo braku boarding pass który w aplikacji przewoźnika zdążył zniknąć) to atuty airhelp. Polecam

Ion Marian Nastase
1 year ago

Date of experience: March 04, 2023

Dario Markovic
1 year ago

35% sind ein Anteil den man leichter abgibt wenn es so abläuft wie bei mir, alle Daten angegeben ab und zu Zwischenberichte erhalten und ohne das ich sonst etwas erledigen musste war das Geld nach einigen Monaten auch wieder auf meinem Konto. Super Job gemacht

Madalin Rusu
1 year ago

Date of experience: March 03, 2023

Mm
1 year ago

I like that once I sent you all necessary documents, you did get me my compensation although it took 6 months while it took only 2 months for a friend of mine (same flight)

Blerina Alfasih
1 year ago

Very helpful

Caroline
1 year ago

Pour être sûr d’être indemnisé lors d’un retard conséquent surtout sur des compagnies où l’administration est difficile

Corneliu Anghi
1 year ago

I was a very helpful! They represent me and win!

Kushniruk
1 year ago

Merci Airhelp pour votre aide, vous êtes les meilleurs

Antonio D'avanzo
1 year ago

Seppur dopo quasi sette mesi, ho ottenuto il rimborso per il ritardo di un volo che ha coinvolto me e la mia famiglia. Su 1000€ me ne sono stati accreditati 650€ come previsto dalle condizioni contrattuali. Credo che sia prevista una trattenuta eccessiva. Per il resto, sono soddisfatto del servizio.

Karolis
1 year ago

The compensation payment was done very quickly and without an issues

Valentina Aliani
1 year ago

Chat sempre attiva e risposte esaurienti.

Ciprian Mancas
1 year ago

I didn’t belive we will get anything back after our flight been delayed for four hours but I was wrong air help gote us back exact amount what they said we entailed Thanks again

ADRIAN
1 year ago

Very good service! I totally recommend this AirHelp!

Iva Durkovic
1 year ago

Very helpful, answered all my questions and really efficient!

Louise Harte
1 year ago

Very simple process. Did not give up and emailed any progress.

Olga Kosiuk
1 year ago

Dziękuje bardzo za pomoc! Udało się wypłacie 250 euro za odwołany lot przez Wizzair. Składałam do nich formularzy bezpośrednio, ale 2 razy dostałam odpowiedzi ze nie należy mi odszkodowanie. Ale jednak! Po 2 miesiącach dostałam przelew na konto od AirHelp. Polecam, Olga Kosiuk.

Bettinanielsen
1 year ago

God service , selvom det tognsin tid.

Rodica Lucica Pascan
1 year ago

Date of experience: March 04, 2023

Patricia Doyle
1 year ago

Really good outcome. The claim was from 3 years ago, delay with the claim was down to the airline. Air help resubmitted the claim and delighted with the outcome.

Małgorzata
1 year ago

Polecam AirHelp pozyskało dla mnie odszkodowanie od Wizzair za odwołany na 30 minut przed wylotem przelot WA1340 Bari-Wwa dn. 27-09-2022. W dn 28-02-2023 otrzymałam przelew z odszkodowaniem.

Anastasia
1 year ago

Thanks for helping me to get my compensation.

Andras Kiss
1 year ago

Very slow, but got what was promised. It took 7 months..

Anthony Ghilarducci
1 year ago

With a little patience you always get your compensation with AirHelp!

Stinga Florin
1 year ago

În ziua zborului pe aeroport înainte de îmbarcare în aeronava am fost anunțat că s-a anulat zborul din motive necunoscute

Malgorzata Pekala
1 year ago

Super proffsigt och snabb service! Snabb hjälp med pengar tillbaka. Jag är mer än nöjd med all hjälp som jag fått av er. Tack så mycket!

Andra Irina Paculea
1 year ago

I m thankful to your company cause you helped me solve my issue.

Vasile Petre
1 year ago

Muy profesionales, tardaron 6 meses para resolver mis retrasos! Gracias Air halp!

hashtag
1 year ago

They really send the money, u can trust.

Marilena Sklatinioti
1 year ago

Smidigt process och det är lätt att använda deras platform och följa upp ärende. Jag fick kompensation med Airhelp 3 gånger.

Eugen Gucaj
1 year ago

Date of experience: March 04, 2023

Andrei Vlasa
1 year ago

Everything was good and I been very happy with this experience The best option

Alessandro Epifani
1 year ago

Ho ottenuto un rimborso insperato, complimenti siete davvero professionali

Nadege Nana Tibouo
1 year ago

Bonjour, j’ai vraiment été ravis de l’aide que vous avez apporté, sur le fait que recevais des de me rassurent que ma procédure avançait,merci de l’aide.j’ai pas donné 5 étoiles juste pour que vous faites encore mieux

Emmanuelle Chevallier
1 year ago

c est tres standardise aucun suivi correcte une fois une indemnisation bidon obtenue, tout est arrete aucun respect de l’application de la reglementation europeenne besoin de rien, demande a airhelp

Andru
1 year ago

Date of experience: February 25, 2023

Hazir Basha
1 year ago

I’m well pleased with the service, I would recommend to anyone.

Anonymous
1 year ago

It took some time to get the compensation but the procesa was very easy and smooth. 🙂

Theo Deif
1 year ago

Date of experience: February 28, 2023

Hassan M
1 year ago

Second time using airhelp..second time I get my money from the airline. It takes time..but it works.

Amber
1 year ago

They sort everything out well and give you the whole compensation (if you get the small add on when you book with kiwi) but it takes forever (5 months)

Francis Armand
1 year ago

Sérieux et efficace.

Grigore Dranga
1 year ago

Ați reacționat neașteptat de repede și rezultatele au fost surprinzător de bune. De ajutor a fost și faptul că am comunicat în limba română

Antonio Osan
1 year ago

Very helpful and an easy process

Ana Popa
1 year ago

Easy and simple. It did take some time, we had our flight in June and we got the compensation in March :), but the process itself was easy. Absolutely worth the time! Thanks AirHelp!

Viorica Aftene
1 year ago

Air help helped me recover my moral compensation from the airline company.

Md Shafi
1 year ago

Pros: I got compensated as AirHelp promised. AirHelp emailed me occasionally to inform what is going on. Cons: It took about six months to resolve the case. I am not sure why it needs to be so long.

Sven
1 year ago

It was ok but it took nearly 6 months to get the compensation

Frederico Cardona
1 year ago

Very handy, helping the travelers

Diana Edith Gomez Hernandez
1 year ago

Hatte WizzAir zuerst selbst aufgefordert die Entschädigung auszuzahlen. Die wurde von WizzAir mit der Begründung, es sei kein Verschulden durch WizzAir gewesen abgelehnt.

Romee Roelofsen
1 year ago

Snel ons geld terug van een vertraagde vlucht

Lowie Poelmans
1 year ago

Zeer eenvoudig. Een mailtje sturen en Airhelp regelt alles. Ze geven geregeld updates over de status van uw claim en de uitbetaling loopt zeer vlot

P. Lester
1 year ago

The service was easy, clear and quick. I was kept updated throughout the process and received the compensation from the airline without a hassle. The money was in my account a day after I was notified that the airline was paying my claim. I have to recommend Airhelp this was just so simple.

Guy Griffiths
1 year ago

Good service got more than I was expecting

Julieta Dontu
1 year ago

Date of experience: March 05, 2023

Slavitsa Eftimova
1 year ago

It is ok perfekt

Jan Filipowski
1 year ago

Pieniądze z nieba, jak dla mnie

Radwa Mohamed
1 year ago

I had a flight that was canceled without giving any reason Contacted the airline company but says sorry nothing to do I found Airhelp I submitted a claim and they managed to get me a compensation in just couple of weeks Professional and great follow up through the claim steps I would recommend Airhelp for similar cases

Ilvana Brackovic Mehanic
1 year ago

Toppen, bra jobbat, tack jätte mycket, rekommenderar varmt.

Madalina
1 year ago

In general, I i say it was OK. all is clear and everything is done at a good professional level. I can say that the cost of is high. I did know and agreed to the procedure. But in the future I will check well if I should leave so much money to someone else. thank you

Chirilă Andreea Ionela
1 year ago

very good ! they really do their job! I am very satisfied with their services

Catalina
1 year ago

I was notified of every status change and my problem was solved quickly.

Pal
1 year ago

Communication adequate au fur et a mesure de l’avancement du dossier. professionalisme absolu une fois les elements du dossier completement reunis. Resultat du 4 mois d’attente.

Manuel Vidal
1 year ago

Date of experience: March 05, 2023

Adam Tarnowski
1 year ago

Byłem na bieżąco z informacjami w mojej sprawie i na jakim jest etapie. Bardzo Dziękuję.

Irina Soilita
1 year ago

Thank you for help

Zoica Batsla
1 year ago

Super eficient recomand!

Philip Hopcroft
1 year ago

Date of experience: February 26, 2023

Alexandra Teodora
1 year ago

I was very satisfied with the service

Victor
1 year ago

Date of experience: March 04, 2023

Marko Pilipovic
1 year ago

My experience was made great by the AirHelp company because I didn’t really have to do anything to get my money, they did all of the work. I would just have to say that they did at first say they are not gonna take any money for it, but later have taken 30%, which is fine that they did, but it would have been better if they were upfront with it. I would have still accepted to go through them, have I been noticed about the cost first.

Liudmyla Butkovska
1 year ago

Easy and fast assistance, great follow-up. I would definitely recommend it to my friends.

Grzegorz Wawrzos
1 year ago

Date of experience: March 04, 2023

Christopher Dawkins
1 year ago

Great result, takes a long time about 8 months and they take a 35% commission but result was worth it

Joana Oliveira
1 year ago

Facilitaram-me muito muito o trabalho e conseguiram me a compensação a que tinha direito

TYang
1 year ago

AirHelp got us our refund, as advertised! Would definitely use them again if our flight is delayed!

Matthew Moore
1 year ago

Overall a great experience with the company. They keep a hefty split though!

Krzysztof
1 year ago

AirHelp skutecznie wyegzekwował odszkodowanie od linii lotniczej mimo, że ta wcześniej odrzuciła moje zgłoszenie.

Alynne
1 year ago

I was really surprised to actually receive a sizable check as compensation for a cancelled flight from London Heathrow to Chicago, but we did! It took some time but I was impressed with AirHelp’s persistence, and have since signed up as a member.

Paul
1 year ago

What a pleasure it has been to use this service. I literally had to just sit back and allow AirHelp to deal with the complete complaint journey. Everything was clearly communicated to me and I was updated on status of the claim at every point in the journey up to the money being returned to my account.

Savina Kazakova
1 year ago

They are really fast, kind and helpful!!!

Luis Dibarboure Bassagoda
1 year ago

Realizamos un reclamo en un momento complicado del viaje y tuvimos una devolución.

Mariela Tsankova
1 year ago

Thank you very much for your help. Exactly on the day of my flight I developed a high fever and could not make my planned trip. I immediately put in an inquiry on how I can get some of my flight costs back. AirHelp helped me and I got compensation quickly. Thank you

Iurea Mihai
1 year ago

Every thing was O.K.!A good company,I am happy becouse they did a great job and I take mony for delete.I recomand to everybody to choose this company!

Irini Manolakaki
1 year ago

Less money refunded I waited over 4 months very lazy not easy to communicate this company is awful and theft my refund 200 euros its not even my tickets

Gabriela Vizante
1 year ago

Recomand AirHelp , am primit bani in cont ,mulțumesc frumos.

Avraham Chaim Soffer
1 year ago

Tock 7 months it’s so much time

Roxana Madalina
1 year ago

Date of experience: March 03, 2023

Ariana Giurescu
1 year ago

It took a lot of time , but The money arrived . Great! Super service! I’m Very happy and satisfied. I will definitely use again. Thank you

Yvette Prado
1 year ago

Date of experience: March 04, 2023

Alessia
1 year ago

Ho ricevuto il risarcimento per la cancellazione del volo che mi era stato negato da Wizz Air

Zdzisław Stolarski
1 year ago

Date of experience: March 04, 2023

Mino
1 year ago

I’ve got the money, nearly 170 is better than nothing. Nothing else to add!

Vladimir Nikishyn
1 year ago

All right, thank you so much .

Olha Tkachuk
1 year ago

Is it money that should be returned to my card as a refund was not returned. My bank ask me to change the card owner because I paid from card of my boyfriend and indicated his card number not my .I wrote many times for help ,with this problem,but you keep silence

Luis Gabriel Romanescu
1 year ago

All it does make good

Mrs Livia Cesaratto
1 year ago

Agréablement surprise du résultat même si, de prime abord, j’étais un peu incertaine.

Ioana Balan
1 year ago

I had 2 claims until now and for both of them I received the compensation. I appreciate a lot that I got e-mails with updates and even if the case was on stand-by (as it takes up to 3 months for the company to respond), I would still get e-mails that everything îs going to the plan and not to worry as I was not forgotten. What I dislike îs that if I want to get in touch with them it is pretty difficult. It would be useful if they had a chat on the website.

Alexandru- Cristian Sanaploianu
1 year ago

Quick, easy, great job guy’s

DorinaH
1 year ago

Easy to use and efficient

Antonio
1 year ago

Foi a primeira vez que recorri à AirHelp confesso que não estava muito convencido, mas acabei por contactar a AirHelp e fiquei surpreendido foram rápidos a responder e foram-me dando noticias sobre o estado da reclamação. Recomendo ; espero não voltar a precisar mas se voltar a acontecer qualquer problema com qualquer voo não hesitarei em contactar a AirHelp.

Hamayun Bashir Sheikh
1 year ago

Date of experience: March 03, 2023

Tania Andrei
1 year ago

Am avut o experiență grozava cu Airhelp Am încărcat toate documentele cerute și am fost anunțată periodic de stadiul demersului meu Deși a durat ceva timp acum am deja banii în cont Mulțumesc pentru profesionalism. Recomand.

Daniela Perez Ramirez
1 year ago

it was great because i got a solution for my airline problem, my only reason as to why it wasn’t 5/5 was that it could be a little faster

Nikolas Doktor
1 year ago

A really helpfull company

C Secrieru
1 year ago

Good service, I received my money in 5 months, I recommend.

Sabau Marius Ciprian
1 year ago

Thank you for receive a part of the money I lost with useless cancelations.

Paul
1 year ago

Took 9 months to get the money back, I honestly thought I had been duped, but Airhelp were true to their word and I received the money. The service fee is large, however they claimed more than I was expecting, so overall I am thrilled. Thanks airhelp!

Teodora Cimpean
1 year ago

First of all, I was not fully aware of my rights to compensation for a delayed or cancelled flight. I wouldn’t have claimed the compensation on my own because I knew it would be a time-consuming and tedious process. AirHelp.com made this experience be stress-free, kept me updated and finally managed to get me the compensation I was entitled to. Thank you!

Efrat lieberman
1 year ago

Great help and very comfortable. We got the mony into our bank account with no steps from our syde.

Laura C
1 year ago

Me pareció muy transparente ya que me iban comunicando el proceso cada cierto tiempo. El desembolso fue muy rápido. ¡Muy recomendable!

Beatrice Fekete
1 year ago

Thank you for helping us despite the airline fighting the claim. The compensation arrived in a few minutes after confirmation

Eyad Ahmad
1 year ago

Very helpful, communicated very well great experience 100%

Ludovic Keutcha Tankeu
1 year ago

Bon suivi de l’affaire et communication précise

Cristi Rusu
1 year ago

Date of experience: March 03, 2023

Doina
1 year ago

Date of experience: March 04, 2023

Esraa Demerdash
1 year ago

I didn’t imagine this to be happening and that i’ll really get the compensation, i followed the steps thinking “let’s try nothing to lose anyway” and then now after i get my compensation of my cancelled flight, I’m just amazed of how easy the process was and hassle-less! Thanks team, really!

Oriana
1 year ago

Date of experience: March 03, 2023

S Hong
1 year ago

It took a few years but eventually we got some compensation

MK
1 year ago

Great and professional support. Thank you

Daniel Colindres
1 year ago

Fueron de gran ayuda para reclamar una compensación por la travesía que nos hizo pasar la aerolínea

Gelu Cristache
1 year ago

Date of experience: March 03, 2023

Aneta Mackowiak
1 year ago

Firma sprawnie szybko zajęła sie sprawa. Pieniądze pojawiły się automatycznie na koncie. Raz zostałam wprowadzona w błąd ale sprawa została automatycznie sprostowana. Polecam firme

Cosmin Grigore
1 year ago

They gave me the lost money for the canceled flight. They did what they said they would do.

Mai Khanh Ngo
1 year ago

Thank you so much for your help. I recommend my family & friends just in case anything will happen. Thank you again & I wish Airhelp team all the best.

Joseph Sluzalek
1 year ago

where is my money, you told me i would receive my money by now. do not send automated messages if my money is not in

Luigi
1 year ago

Pensavo di aver perso il rimborso ma poi grazie a AirHelp sono riuscito ad avere qualcosa a compensazione del disagio arrecato per il ritardo.

Victor Nistor
1 year ago

Nu m-am așteptat ca voi fi remunerat le multumesc foarte mult

Nataliia Shcherba
1 year ago

Date of experience: March 01, 2023

Rad P
1 year ago

All process has gone with good results

Aleksandra Janakievska
1 year ago

Date of experience: February 24, 2023

Aija
1 year ago

I will never ever use AirHelp again. It was not communicated before that the service charge is more than 30%!!!! Unbelievable profit!

Dumitru Nichifor
1 year ago

Date of experience: March 03, 2023

Vítor Baptista
1 year ago

Melhor solução e proteção para quem viaja

Mascha Maria Baschliy
1 year ago

Schnelle und zuverlässige Kommunikation und Bearbeitung.

Barbara Jaworska
1 year ago

Date of experience: March 04, 2023

Gianluca
1 year ago

Consiglio Airhelp!

Gintare Nausedaite
1 year ago

Got updates how my case is proceeding. Once settlement reached. Funds were transferred to my account really fast. Very happy with the service Airhelp provided me

Adrian
1 year ago

Was amazing, easy to apply ,they keep me on update with any changes. In the future I will use them again if is need!

Viorel Plescan
1 year ago

Very helpful company get my compensation thanks air help

Ljubo
1 year ago

Date of experience: February 24, 2023

Mevludin Omerovic
1 year ago

Date of experience: February 24, 2023

Olga
1 year ago

Easy to use, quick trunaround, online tracking

Florica Pasare
1 year ago

Good experience

Ileana
1 year ago

Hi was very happy with all services. I will recommend for everyone how much was helpful Big thank you Best regards Ileana

Michal Sochor
1 year ago

Take some time, but money arrived

Laurentiu Simion
1 year ago

Great experience. Good communication every time you need.

Andrei Iulian Boboc
1 year ago

Me gustó su forma de trabajo ,el interés de solucionar el problema y el aviso que mandaban cada vez que se solucionaba alguna cosa . Un saludo.

Martin Quaife
1 year ago

I am delighted that my wife and I had compensation. We had tried directly 4 times with Swiss Air, with no success. I had initially started to fill out an application with Airhelp, but stopped to try myself. I was told by Airhelp via email that my case would be closed. I later instructed another company to pursue our claim. However Airhelp had already done it despite their email, which has caused confusion and possibly extra costs. The system for returning our funds worked well however and I would use Airhelp again.

Ly Nguyen
1 year ago

Alles hat reibungslos geklappt. Kann ich nur weiterempfehlen Vielen Dank!

Sabrina Bailleul
1 year ago

Ik heb al een deel van mijn deel terug gekregen , zonder hen ging ik nooit mijn compensatie gekregen hebben ! Bedankt ! Super communicatie, altijd open voor een chat en altijd vriendelijk geholpen geweest

Lili
1 year ago

I found Airhelp after being rejected for a taxi compensation twice, directly by the airline. Airhelp’s user flows were easy and relatively quick to complete, then they communicated just enough to know it’s okay that there’s no news for a while. I got my compensation 3 months after my claim was sent. I’m very satisfied with their service!

ERIC
1 year ago

Utilisation simple de l’application. Rapidité et efficacité.

Daniel Rusan
1 year ago

Good it’s very faster

Vittorio Stupello Job
1 year ago

Date of experience: February 24, 2023

Astrit Xhika
1 year ago

Easy and straightforward application. What was promised was delivered.

Gogu Vadim
1 year ago

Date of experience: March 03, 2023

Otilia
1 year ago

Date of experience: February 25, 2023

Stratulat Victor
1 year ago

Thanks o lot for

Maria Malcheva
1 year ago

I recieved what I have been promised.

Wioletta Dolinska
1 year ago

Jestem bardzo zadwolona, z dzialania AirHelp otrzymalam odszkodowanie szybko.

Mrs Allen
1 year ago

Everything done for me by airhelp. Highly recommend this company

Mevr. van der Kuyp,
1 year ago

Het heeft lang geduurd, maar uiteindelijk is het wel gelukt om het geld terug te krijgen van Tui. Had wel verwacht de € 20,00 inschrijfgeld terug te krijgen; kan alleen als ik iemand aanmeldt.

Vi
1 year ago

Very neat service and excellent communication

HC
1 year ago

Date of experience: February 24, 2023

Ghadah Alghunaim
1 year ago

Grea, easy and smooth. Thank you Air help for helping me

Jussi Seppänen
1 year ago

Yllättävän nopea positiivinen lopputulos !

Mariya Todorova
1 year ago

Thanks for your support, I am happy with what you did! It took almost 6 months so I would recommend to make the service faster.

Popov Dragoslav
1 year ago

Tanka FOR al !!!

Theo Pupier
1 year ago

La prise en charge est très bien , le suivie aussi. Mais les frais sont trop important alors que vous avez juste un mail à envoyer. Je pense que 400 euros c’est beaucoup trop. Je ne conseillerais pas vos servir car les frais pris sont inadmissible.

Maria F
1 year ago

Muy buen Servicio. Eficaz,rápido y cómodo

Valentin M
1 year ago

It took about 6 months, but was worth it. Highly recommend

Cristina Tescaru
1 year ago

The experience with airhelp was very nice and productive. I have submitted all the info about a cancelled flight and got compensated a few months later. I honestly did not have any expectations so it was a nice surprise to get some money back for the discomfort created by the cancellation. Thank you, will definitely access your services again in case it’s needed.

Valentina Ionescu
1 year ago

Așteptarea mea a luat sfârșit,mi.am primit compensația cu ajutorul vostru și vă mulțumesc!Recomand cu încredere Airhelp!

Sukeina Hussein
1 year ago

Rask, god og effektiv hjelp

Ovidiu Muscoi
1 year ago

It was incredible! I don t expect to receive something from this incident, but Airhelp help me a lot! Thank you for all Airhelp!

Nastassia Hrechka
1 year ago

Date of experience: March 03, 2023

Lucian Aldea
1 year ago

They are true professionals, friendly and communicative. They kept me informed every step of the way and at the end I got my compensation pretty quickly. I recommend them!

Darco
1 year ago

Wizzair refused a reimbursement by sending a generic sad letter. Then I submitted an on-line request to Airhelp and got reimbursed in a month. Maybe fee of 35% could be less

Vladimir Mamic
1 year ago

Very slow process and expected more money to get.

Simone B
1 year ago

Ottimo servizio, precisi e puntuali. Ho ricevuto il rimborso su un volo rinviato più volte, solo compilando un semplice modulo, il resto lo hanno fatto loro, aggiornandomi passo passo via mail. Molto consigliato, lo userò ancora.

nishant joshi
1 year ago

Date of experience: March 03, 2023

Qani Kamberaj
1 year ago

I am very happy, the Air help team help a lot

Florian
1 year ago

Good team,good job and very very professional team,Airhelp he do for me what I can’t do myself in two years with another claim

Aida Husic
1 year ago

I was very delighted with the speed of solving the matter, the efficiency and the positive outcome, safety as well as the quick transfer of the corresponding compensation amount.

Zuzana Le
1 year ago

My friend recommended me this service as they helped her with a refund from Flyr. I was very satisfied as Airhelp gave me monthly follow up emails, so I knew that they are working on my case. I am very happy that for a small % of my refund they took care of everything and I didn’t need to lift a finger. 100% happy and will use it again if needed

Virginia Crinela Anghel
1 year ago

Pretty fast but too big taxes . Anyway i am pleased . Thank you very much .

Agrijan Alin
1 year ago

Für das das ich absolut nichts gemacht habe und Geld bekommen habe war ich total überrascht. Einfach genial. Nach Abschluss war das Geld nach einem Tag da. Die Gebühren waren total fair! Vielen Dank für alle

Zakaria
1 year ago

Date of experience: February 25, 2023

Emilia Iglesias
1 year ago

Good support for connecting flights

Alessia Diamanti
1 year ago

Date of experience: March 03, 2023

Mihai Andronic
1 year ago

Usor , rapid si cu rezultate

Jørgen Pommerencke
1 year ago

God opfølgning og holder hvad der loves

Alina Rafila Nascutiu
1 year ago

Date of experience: March 03, 2023

Sabina
1 year ago

Great service, recommend it

Philippe Ripoll
1 year ago

Excellent service and very professional

Lucian-florin Filip
1 year ago

Is foarte buni

Vjola
1 year ago

I felt devastated when my flight was cancelled without being informed. Then I got in touch with Air Help online, started a claim. Their reaction was fast and they followed-up my case from the beginning until I was compensated. Keep up the good work.

Betty Blom
1 year ago

Date of experience: February 24, 2023

Mr Valentin Bunea
1 year ago

I recommend for everyone to use airhelp.very professional company definitely 5 . well done

Aleksandar Ristevski
1 year ago

Excellent company, I am very satisfied with our cooperation from the beginning to the end, I was informed about the process and in the end I received the monetary compensation, which I honestly did not expect. Thank you

Est
1 year ago

Date of experience: March 04, 2023

Matus Marunic
1 year ago

Great cooperation

Blerim Ballazhi
1 year ago

It’s a totally scam I only received £195 my friends from different companies got way more money not recommended at all

Pop Mirela
1 year ago

My experience was extremely positive. I received clear information from them, and got in less than 5 months i received a good compensation in my account. Thank you, AirHelp for everything!

Dalibor Kastratovic
1 year ago

I have waited couple of months, but at the and I’ve got promised money back. Good communication with them through the process.

John Erik
1 year ago

Toppen. Bra jobbat. Det var bara vänta in pengarna

Anita Madaras
1 year ago

I posta tó be receive around $4000 and I only receive $1100!

Ardo
1 year ago

Expérience personnelle avec AirHelp : J’ai eu mon indemnisation dans le temps que la compagnie m’a confirmée. Fiable à 100 % !!!! Vous serez informés pour chaque étape de votre indemnisation, tout en détail. Sans oublier, la confidentialité qui est respectée

Maria Dragomir
1 year ago

I did not expect to win the claim. air help are very good at their job. they managed to get my money back. I will definitely call on them again

Gianbattista Tilotta
1 year ago

C è un costo di sevizio del 35% che ho scoperto di avere dopo aver avviato la pratica, inoltre avete risarcito il 20% meno del minimo promesso inventandovi che la compagnia aerea ha risarcito 50€ meno x spese di gestione.. mai sentito una roba del genere.. vergogna.. ladri

Emanuele Petricca
1 year ago

Abbiamo deciso di affidarci ad airhelp dopo un volo cancellatto da wizzair direzione Skhiatos senza nessun preavviso. Siamo stati rimborsati di 350 euro dopo 4 mesi dal reclamo quando avevamo perso la speranza sono arrivati.. grazie

SLAWOMIR ETOWSKI
1 year ago

zbyt długi czas załatwienia sprawy i 50% niższe odszkodowanie od oczekiwanego

Robert Pollock
1 year ago

It was great to receive the compensation after almost 8 months. The claim was submitted by a friend in Denmark so my early communications were in Danish which I don’t understand. I don’t know whether the terms of AirHelp were spelled out at that stage but I was mortified that their commission was 35% or 210€ .When bank charges were further deducted €600 became 600 NZD. Subsequent Airhelp claims can be managed for €19.95 less than 10%. This initial deduction is nothing short of extortion!! I am however grateful to receive the compensation and if the need arises in future I will investigate alternative facilitators with more reasonable charges. AirHelp did keep me informed of the slow progress but when I was asked to submit my bank details my son queried whether it was an elaborate scam. Fortunately it wasn’t

Anna
1 year ago

Great service! Easy to submit the request. I appreciate the emails along the way too informing me of the process, it took about 2.5months in total. The airline notified me of the canx at 1am, flight was at 10am the same day. I didn’t expect any significant amount. And today I checked my emails, found out that about £250 is waiting, got the refund within seconds. Nice one!

Sheila Fernanda Zulatto
1 year ago

Airhelp was incredible in responding my claim and giving the fair amount for what I have lost. Thank you for the support. You are awesome!

Lea
1 year ago

Ik had niet verwacht dat ik na een jaar alsnog een deel van mijn reiskosten terug zou krijgen. Het heeft geduurd maar zeer tevreden. Top service

Nette
1 year ago

Date of experience: February 25, 2023

C. Grecu
1 year ago

I had almost written off the cost of my cancelled flight as a loss, but Air Help really helped. They kept me updated on the whole process, and although it took a while, the airline company finally paid up. Air Help deserves every penny!

Robert Meusel
1 year ago

Date of experience: February 25, 2023

Udo Kuenzer
1 year ago

Date of experience: February 28, 2023

Dariusz Świerszcz
1 year ago

Szybki i sprawny zwrot pieniędzy choć za 24 godziny opóźnienia liczyłem na więcej

Diana Georgiana Grosu-Mayer
1 year ago

Unfortunately I can not say good things about this company. I filed a claim with them almost 7 months ago. I had to contact them many times for updates and after 6 months they informed me that I will receive compensation for my cancelled flight. They take their cut of course and it is fair. One problem though, they never tell you you have to provide them with euro bank details. I give them bank details for a different currency. My mistake. One week later I contact them and let them know and they offer mo help, I concat my bank and they tell me that the payment will never reach me. I contact Airhelp again and explain the situation and they only tell me that as soon as the payment bounces they will contact me. One month later the payment is still a mystery. My bank cannot do anything because the receipt Airhelp provided is not an actual bank statement. I contacted them several times for updates and every time I get the same passive aggressive replies. I doubt I will ever receive this payment from them and I am pretty sure this company is a scam. I do not recommend dealing with them as it is a waste of time.

Johann Fruhmann
1 year ago

Laufende Updates zum Stand der Rückvergütung, klare Sprache, unkompliziertes Service

L.jfk
1 year ago

Very prompt and I was so surprised that they were contacting me about the refund , rather than me chasing them ! Very good service.

Jose Velazquez
1 year ago

This was my first time hearing or using Airhelp, the entire experience was simple and transparent. I received updates whenever my claim status changed. The experience was very pleasant.

Radu Rusoiu
1 year ago

I liked your promptitudine.You give me trust in your company

Juce
1 year ago

In oktober 2022 hebben we via Airhelp.com een claim ingediend voor onze familie (drie personen) tegen TAP Air Portugal over de vertraging +3 uren/ van onze vlucht van Salvador/Portugal en door de vertraging hebben we de aansluitende vlucht (Lissabon/ Dusseldorf) gemist. Resultaat: vertraging op eindbestemming 5 uren en 40 minuten. We hebben lang gewacht op een oplossing, maar tot op heden niks van Airhelp gehoord. Toen we vorige week ingelogd op hun website waren, zagen we dat het probleem inmiddels gedeeltelijk opgelost is (1 persoon). We hebben recht op de compensatie, maar ze zijn van plan alleen maar € 390 te betalen. En waar blijft de rest van het geld € 1410? We hebben hun een bericht met onze klachten gestuurd via de online contactformulier en we hebben tot op heden geen reactie ontvangen. We gaan contact met TAP opnemen en we zijn ook van plan om het probleem bij een andere juridisch dienstverlening te brengen.

Cassan
1 year ago

Date of experience: February 22, 2023

Gabriella
1 year ago

I wrote to wizz air in vain…they didn’t answer. Air help always gave me the email: what must be done to receive compensation quickly. There was always an answer within a short time when I asked.

E.H
1 year ago

I got some money back

Gleb Morozov
1 year ago

It was difficult to believe that it was possible to overcome such monsters as air companies. In my case the flight was cancelled less than 9 hours before departure time that was extremely inconvenient because there was a chain of connections with very different types of transport and hotels and I was forced to change the whole travel plan in a very short time. It was really hard, took too long and killed a lot of my neurons. I was very angry and without any hesitation agreed to the AirHelp’s offer of help. I didn’t believe in any success, but it was a chance in any case. As a result, I’ve got both compensation and moral satisfaction – evil, sloppiness and rudeness should be punished! I highly recommend AirHelp as a reliable and helpful partner!!!

Adelina Piranej
1 year ago

Sono molto contenta di aver scelto AirHelp!

Yeen Pei Lau
1 year ago

Good. Gave a write up and documents to airhelp and they helped to do the rest of the hard work with the airline. Took 9 months but happy that the money is finally in my account. Thanks airhelp!

M. Williams
1 year ago

I appreciate that I got a refund, but I would have liked more communication along the way. For several months I was unsure whether my request had been submitted properly or if it had gotten lost in the system. I feel like if I had immediately reached out to the airline myself, I would have had a more transparent process.

Claudia Flores
1 year ago

Muito bom, rápido a resolver o nosso problema!

Kunde
1 year ago

Kein aufwendiger Schriftwechsel, dafür jedoch am Ende ein durchaus zufriedenstellendes Ergebnis. Daraus schließe ich, dass die Herrschaften bei AirHelp lieber arbeiten als unnötig reden, was in der heutigen Zeit eher ungewöhnlich erscheint.

Jan-Erik
1 year ago

Bra hanterat hela tiden. Tydliga med vilka dokument som behövdes. Hade inte orkat driva detta ärende själv så mycket nöjd med de pengar som återbetalades.

Hubar
1 year ago

Sono molto seri e si muovono in fretta!! Io ho provato a mettermi in contatto direttamente con la compagnia aerea senza riuscire a concludere qualcosa!! Ho contattato loro ed in un paio di mesi e andato tutto a buon fine!!!

Ilaria Stradella
1 year ago

Grazie ad Air Help il mio riborso é arrivato. Ci sono voluti alcuni mesi ma loro sono sempre stati molto bravi a tenermi informata e a non perdere le speranze. Non credevo di riuscire ad ottenerlo invece appena mi hanno comunicato il rimborso dopo circa due giorni é arrivato il bonifico. Si meritano 5 stelle!

kevin
1 year ago

Fantastische hulp Zeker een aanrader! Krijgen maar 4 sterren en dit is alleen omdat ze wel prijzig zijn !

Maria Pielak
1 year ago

Polecam dostałam Zwrot

Ekaterine
1 year ago

Ich bin sehr zufrieden, Airhelp hat mir ganz schnell geholfen. Der Prozess wurde nicht lange gedauert, die haben mir auch mehrmals über aktueller Zustand informiert. Das finde ich Super! Ich empfehle der Service weiterhin

Ana V
1 year ago

It took a very long time to recover the compensation, but you obtained it in the end.

Xiaodong Li
1 year ago

Date of experience: February 21, 2023

Alice Untaru
1 year ago

The experience with the company was very good. I ve always got fast replies and people were very nice and helpful.

Kathy
1 year ago

Absolut de folos, profesioniști. Mulțumesc pentru serviciu.

Dawid Brzezinski
1 year ago

Poleciłem was mojej znajomej i mimo obietnicy nie dostałem 10€

Bianka Potvin
1 year ago

Peu d’effort de ma part. Suivis fréquents. Argent reçu. Parfait

Filiz Colak
1 year ago

Vol retardé, remboursement de 240 euros sur mon compte sur 280. Je recommande airhelp. Je n’y croyais pas, mais j’ai reçu le remboursement après 5 mois. Mieux vaut tard que jamais. Franchement merci.

Eirini
1 year ago

AirHelp made it easy managing and successfully completing the compensation process of an unreasonably long and stressful flight route due to airline/handlers’ liability. Commission rate is a bit high but they managed all the process with easy and precise guidance, regular updates throughout the process, no legal fees and a successful outcome. Certainly effective and helpful!

Michael Friis Antonisen
1 year ago

Complete waste of money – 5 hour delay, and after 7 months I need to log in myself to learn, that NO compensation is possible. Airhelp did not when Care to sent a notificatiob….

Iden Simoni
1 year ago

Infatti non ho visto ancora il conto banchario siccome sono a letto di febre alta. Ma io ho gia consigliazo a tutti gli amici il vostro sito perche mi avete sempre risposto per tutte le domande che avevo bisogno. Ho pagatto il biglietto a wizzair di 250 euro e per il ritardo lungo grazie a AirHelp mi hanno rimborsato 110 euro. Grazie

Emmanouil Sofianopoulos
1 year ago

Just a few clicks to manage ask for your compensation. Quick and effecient

JAILSON SILVEIRA
1 year ago

Date of experience: February 20, 2023

Dylan Kaila
1 year ago

Magnifique je recommande air help qui mon accompagner jusqu’au bout pour m’indemnisez par rapport à mon vol annuler dernière minute vraiment au top !!

Rebecca Garvin-Elliott
1 year ago

Wasn’t going to claim, they suggested it. They said 3 months, but took 7 months but hey ho, got compensation.

Anonymous
1 year ago

Great and smooth experience. But their service rate of 35% is too high.

Albinovic Alen
1 year ago

Date of experience: February 28, 2023

Katarzyna
1 year ago

Fatalne doświadczenie, firma pobiera kosmiczna prowizje, a w ogóle nie dba o interes klienta. Musiałam sie kilkakrotnie upominać o wypłatę pieniędzy. Żałuję,że skorzystałam z tej pseudo pomocy. Nie polecam z całego serca

Cocian Andrei Tudor
1 year ago

A fost vorba de o anulare de zbor. AirHelp a fost la înălțime,și la propriu și la figurat.Am încasat suma promisă in mai puțin de o jumătate de an.

Peter Echessa
1 year ago

The communication from AirHelp was so great that i was receiving updates at times am least expecting. The payment was too fast than i ever imagined.

Eirin Aasen
1 year ago

I was returning from my honeymoon and had to be at work the next day, SAS had flight delays that caused the arrival home to be the following day. We filed a claim through AirHelp and were eventually compensated.

Aurelie Geuens
1 year ago

service très appréciable. je n’y croyais pas vraiment, j’ai tenté le coup, et nous avons récupéré des sous. merci bcp AirHelp pour le suivi fructueux!

Luisa Vergara
1 year ago

Super eficientes y ágiles. Muy buena comunicación

Elena Larisa Chitisi
1 year ago

Date of experience: February 25, 2023

Client
1 year ago

délais trop longs et si on ne réclame pas sans cesse, on a aucune nouvelles. Néanmoins pour laisser un avis on est constamment relancé

Denis
1 year ago

Le service est très facile d’utilisation, et évite de faire des démarches directement auprès de la compagnie aérienne. Efficace car paiement rapide. Il me semble que l’indemnisation compagnie pouvait aller jusqu’à 200 €. Le montant obtenu via AirHelp est de 162,50. Par soucis de transparence il aurait été bien d’indiquer le montant de commissions / peines et soins perçus. ( 37,50 ?)

Erik Hansen
1 year ago

La verdad un muy buen servicio, recuperé 130 euros de un vuelo del cual la aerolínea me había devuelto 16 , asique agradecido con el trabajo de airhelp, recomiendo.

Augusta Imperatore
1 year ago

Date of experience: March 01, 2023

Sandra Kuecherer
1 year ago

Date of experience: January 18, 2023

RAFAEL
1 year ago

Excelente a experiência com a AirHelp, foram sempre atenciosos e tiram todas duvidas, respondem a todos os questionamentos. Recebi a restituição assim que a empresa aérea fez o pagamento. Extremamente profissionais, vale muito a pena usar os serviços dessa empresa. Obrigado AirHelp pelo profissionalismo.

Maria Antonina Salvatrice Liuz
1 year ago

Tutto perfetto grazie mille x il vostro aiuto

Raffaele
1 year ago

Mi hanno scritto a gennaio dicendo che avevano ottenuto il rimborso, mi hanno detto che avrebbero fatto il bonifico ma quest’ultimo non è mai arrivato. Oggi 2 marzo provo a scrivere (parlando con un computer) e mi risponde che devo aspettare ancora perché stanno valutando la pratica. Penso che non siano affidabili e sconsiglio di affidarvi a loro.

Anni T
1 year ago

Vi åkte tillsammans med en annan familj. De fick deras ersättning redan i september. När vi då skickade till er så kunde/fick ni inte svara på hur det kom sig att de fått ersättning och inte vi. Vår ersättning kom nästan fem månader senare.

Agatino
1 year ago

Somma riscossa in tempi ragionevoli, ottimo servizio.

Ren
1 year ago

Couldn’t believe how easy the process. They manage everything just as they say, including updates on the status. Well done!

Bosanac
1 year ago

Communication was very easy.

Szabolcs Bokonyi
1 year ago

I was surprised how much fee you discounted and than came the unexpected fees that “WizzAir deducting 50 euro and we are not going to claim it.” Etc.

Anita Kurpiewska
1 year ago

!?! Powodzenia 🙂

Stefano Neri
1 year ago

Date of experience: March 01, 2023

Elliott Carroll
1 year ago

Very little effort on my end, a shockingly good amount of compensation

Hatim Krasniqi
1 year ago

Date of experience: March 01, 2023

leontine hamer
1 year ago

Goede ervaring. Constante communicatie. Super uitslag

Chris
1 year ago

Really helped after WizzAir refused to provide compensation after cancelling our flight and leaving us stranded.

Antonios S
1 year ago

Trustable company, very good information about the issue.

Manuel Romao
1 year ago

Tudo óptimo , só tenho a dizer bem da AirHelp . Muito obrigado por me terem ajudado . Valeu a pena confiar . Excêntrico experiência .

Maja
1 year ago

Uha, 2 timer og 36 minutter forsinket fly så vi hermed ikke nåede næste fly og var strandet i Milano i yderligere 3 dage med sygdom og man bare gerne ville hjem – ingen kompensation fordi flyet ikke var mere end 3 timer forsinket. Ualmægtig dårlig service, når man både skulle betale for hotel samt 3000 kr Per billet for at komme hjem. Tænk at 24 minutter kunne have gjort os bedre

Odeta Zeneli
1 year ago

Very good service, Stepwise update regarding the advances of the process

Ghizlane channe
1 year ago

J’ai reussie à être remboursé suite à l’annulation de mon vol grâce à air help , ça prend un peu de temps( 2,3 mois) mais vous êtes sûre d’être remboursé, je recommande.

Mihalache Mihaela
1 year ago

It was very great help for me becouse i didn’t believe that it will make any difference when i applied.. But i realise that i was wrong and now i strongly recommended to my friends. Thank you so much for your excellent service. You are the best

Olivier Callens
1 year ago

Service impeccable

Vanessa Mainil
1 year ago

Je ne pensais pas que vous prendriez 140,00€ sur mo´ remboursement. C’est du vol!

Andrea Perissinotto
1 year ago

Clear supportive and fast! Super!

Gregorio Francesco Mazzucchell
1 year ago

grazie ah loro sono riuscito ad avere un rimborso per un volo di 6 ore di ritardo grazie mille

Iustin Ciaparii
1 year ago

It takes a little longer but at the end is a positive result. I recommend AirHelp.

Viki
1 year ago

Quick, easy, efficient, 100% trustable

Muhidin A.
1 year ago

Faciliter de depose dossier est détermination air help de rendre la justice est récupérer que est que on dois car souvent avec Airlines companies on est des armer et on dois attendre longtemps pour être idenmnise au même temps prends 38% c est un peu execive

Deborah Iannaci
1 year ago

I give four starts because eventually a few money were paid back into my account, that this took six months I guess might not be the Airhelp team fault. However, I got back 113 GBP, which does not cover even the initial flight I have paid, and the flight I had to buy at the last minute to be able to go home and start working only a day later, cost me 300 GBP so you may imagine how much 113 GBP after six months are helping recovering those charges but again it might not be the Airhelp fault. What I do not understand at all is why you sent me an email saying you were not going to take from my money the standard fee of 50 EUR and I even thought how nice of them! To discover a few days later that of the total 200 EUR that the airline have paid to you, you took 70 EUR for your fee leaving to me only 130 EUR and I simply trust this is too much and quite ridiculous. Recommend to others? Why not but who would pay you a monthly fee knowing how expensive your fees are? Not happy but again at least a quarter of what I spent came back so always good. Thank you anyway.

Mauro Chiacchierini
1 year ago

Servizio impeccabile, grande professionalità costanti aggiornamenti, denaro ricevuto.

Zuzana Svihlikova
1 year ago

Bastante rápida la gestión. Y le devolvieron dinero por un vuelo atrasado de más de 3 horas. Con lo cual contenta.

Nadjima ADAME
1 year ago

Merci pour la rapidité que je n’aurais pas eu connu si j’aurais fait les démarches seule mais aussi pour la mise à jour constante.

Massimo Vinci
1 year ago

Date of experience: March 01, 2023

Renata M.
1 year ago

Dank AirHelp habe ich eine Entschädigung erhalten, die WizzAir für den kurzfristig stornierten Flug (ohne Alternative) nicht zahlen wollte. Der Ablauf: über die Einreichung online, die Zwischenschritte und die Mail-Nachrichten von Seiten AirHelp über den Fortgang der Sache war klar, übersichtlich und angenehm. Es hat ein paar Monate gedauert und ich habe mich über die Entschädigung gefreut. Danke! R.M.

Miroslav Hrkac
1 year ago

Superb nöjd kund

Anonymous
1 year ago

Date of experience: February 22, 2023

Danilo
1 year ago

Esteticamente chiarezza, puntuale informazione ed efficienza. Perfetti. Grazie

Anne13004
1 year ago

Voyage en avril 2022, vol avec beaucoup de retard…. Dossier effectué sur Airhelp. Il faut fournir pas mal de documents (mais c’est normal). Il ne faut pas être pressé. Remboursement fin février du montant estimé par Airhelp. Nickel !!! Bravo

Carmine Marmo
1 year ago

Grazie al loro operato ho ottenuto un risarcimento danni per un volo cancellato.

Gianna
1 year ago

Airhelp ha gestito il tema con lufthansa in autonomia

Khadim Ndiaye
1 year ago

J’ai reçu mon indemnisation 390€, Air help a pris 210€ comme prévu, mais je trouve que c’est beaucoup cas même, mais je suis content

Gabriele Coccia
1 year ago

Mi è stato comunicato che avrei ricevuto i soldi in 5/7 giorni ne sono passati 15 e non vedo nessun pagamento e nessuno risponde alle mie domande .

Hayley
1 year ago

I hadn´t realised that I was entitled to compensation, so this came as a nice surprise. Easy to use and quick results.

Grzegorz Gontarski
1 year ago

Witam ! Mój lot był odwołany. Linie lotnicze zaproponowały w rewanżu bilet na najbliższy czyli za trzy dni. Nie miałem za dużego pola manewru i musiałem jakoś wrócić do domu i do pracy, więc przystałem na to. W internecie przypadkowo znalazłem firmę o nazwie AirHelp ktora zajmuje się takim odszkodowaniem. Złożyłem wniosek tak od niechcenia i generalnie zapomniałem już o tym. Co jakiś czas dostawałem maila ze moja sprawa jest w toku, ze jeszcze jakiś czas to potrwa. No i trwało to 5 miesięcy, ale dostałem rekompensatę (odszkodowanie) siedmio krotną wartości biletu. Opisuję własne doświadczenie nie miałem przesiadki na inny lot jak również rezerwacji hotelu czy taxi. U mnie był to przelot z punktu A do B U każdego z Was sytuacja będzie wyglądać inaczej. Polecam ponieważ nie musicie wydzwaniać do linii lotniczych, odpisywać na maile, dosyłać faktury, rachunków etc robicie to tylko jeden raz przy zgłoszeniu w AirHelp

Marcin Kierebinski
1 year ago

Date of experience: February 22, 2023

Izabela Krawczyk
1 year ago

Szybka odpowiedź.Szybkie xałatwienie sprawy.

Frédéric
1 year ago

Je suis tout a fait ravis du travail réalisé par votre équipe. J avoue être agréablement surpris du résultat et je vous en remercie fortement. Je sais maintenant sur qui on peut compter. Encore merci

Lilian Leifert
1 year ago

super smooth, Anteil an Rückzahlung für airhelp jedoch zu hoch

Natalia V
1 year ago

They got the issue resolved quickly and the process to submit the claim was easy and hassle free

Vahe Podosyan
1 year ago

Date of experience: February 20, 2023

Andrea
1 year ago

Date of experience: February 21, 2023

Boutrus Chamoun
1 year ago

Date of experience: February 21, 2023

Camelia Anusca
1 year ago

Anche se c’è voluto un po,sono stata rimborsata giustamente così come mi è stato detto.Seri,precisi, onesti è di parola,gli consiglio vivamente a tutti,grazie AirHelp

TG
1 year ago

Well, the lawsuit was successful. I should receive money into the account. Although it took time, but still. Although. The amount I should receive is about 220 euros. The claim amount was 400 euros, and Wiz agreed to pay only 350, so that’s 65 percent. But, if I were to sue according to Israeli law, I could receive up to 500 euros. And so I got less than half. So next time I’ll think again if it’s worth it to me.

customer
1 year ago

Date of experience: February 21, 2023

Alexandru Iulian Croitoriu
1 year ago

The fact, that the air help took care of everything was great.

Diem Tran
1 year ago

I love aer lingus. Thank you for taking care of me when missed and delayed flight they’re providing me good meal n place to sleep well taken care of b definitely fly with them again. ❤️❤️❤️

Marcel Chelemen
1 year ago

Date of experience: February 28, 2023

truda florin
1 year ago

Super ! Am primit 500 de euro pt o intariere de 5 ore ( pe 2 persoane) comisionul a fost de 175 de euro . Deci am ramas cu un total de 325 pe 2 persoane.

Margarita Kella
1 year ago

My mother was trying with an account which was not the right one, with your persistence and help she managed to get her money.

Rui Santos
1 year ago

rapidez e eficiência

Matteo Ambrosino
1 year ago

Rimborso ricevuto, tempi di attesa lunghi ma va bene meglio di nulla

Adrien
1 year ago

Cela fait toujours plaisir d’avoir eu une somme suite a cet événement malheureux que j’ai eu. Même si j’aurais préféré faire mon vol en temps et en heure, je voulais vraiment vous remercier pour votre professionnalisme, même si ça a pris du temps car j’imagine que c’est la compagnie qui a fait traîner les choses, je vous remercie d’avoir fait le nécessaire car ce montant fait malgré tout toujours plaisir

Thawatchai Lokhanday
1 year ago

Gikk bra som lovet, men tok ganske lang tid.

Ljiljana Bobic
1 year ago

Easy and smooth procedure to file a complaint.

Ruth
1 year ago

Wasn’t expecting to receive the money back – was very pleasantly surprised:) Thank you!

Alain Meda
1 year ago

vous pouvez leur faire confiance, ils s’occupent de tout et de plus de la plus belle des façons.j’ai reçu mon indemnisation très rapidement.je conseille vivement air help, si vous voulez toucher une indemnisation, ils vont jusqu’au bout sans rien lâcher.belle expérience.

Jere
1 year ago

Easy to use and dont have to worry when submitted

Sofia Rodrigues
1 year ago

Reclamação #2607433 Entrei em contacto com a Airhelp a dezembro de 2020, devido a um problema de 2 voos em novembro. Estou até agora à espera, sempre com respostas de emails automáticos. A dia 19/12/2022, enviaram email a informar que a ação legal foi bem sucedida e que iriam pagar dentro de 2 meses. Hoje é dia 01/03 Um péssimo serviço, sempre com emails automáticos. Não recomendo.

Lourdes Palazuelos
1 year ago

Excelente servicio, me gustó mucho que siempre estuvieron informando sobre el status del proceso, eso me daba seguridad y tranquilidad de que estaban avanzando y que no era un trámite fallido. Muchas gracias por el apoyo.

Arjola
1 year ago

I had given up on the idea of receiving a compensation for my canceled flight, due to the unwillingness of the airline company to abide by its legal obligations. I am very thankful to Airhelp that took over my case. Due to their intervention, I was able to receive the compensation I was entitled to. I would highly recommend their service. Thank you!

customer
1 year ago

I had a delayed flight of more than three hours and I lost the rental car which I booked before. Hire car company “Sixth” chardeg me 200 euro extra for booking another car. Air help recovered most of the money lost. I will do again if I have any other problem. And NEVER RENT FROM SIXTH.

Unhappy customer
1 year ago

Took a huge percentage of my compensation and took almost 9 months to recēive when airline paid me direct within 2 months after claiming the same time .. don’t touch these . And still waiting for my partners compensation now

Dominique Girard
1 year ago

Efficace mais plus de 6 mois quand même pour qu’ait corcica reagisse

Vladimir
1 year ago

Easy procedure, everything as advertised.

Camilla Persson
1 year ago

Date of experience: February 28, 2023

Leonie Alisa Hipkins
1 year ago

Air help did actually help me in getting 130€ back for a cancelled flight back in October 2022. Definitely recommended

Teodor Tanase
1 year ago

Professional help. No headaches. Thank you.

KD
1 year ago

Air Help was super great They took their time and they send me the refund Thank you

Cristina Lika
1 year ago

Raccomando fortemente airhelp, grazie a loro mi sono stati rimborsati 3/4 del totale del biglietto originario, causa 6 ore di ritardo.

Giuseppe Conti
1 year ago

Comunicazioni chiare e tempestive Grazie

Marta Ruszkowska
1 year ago

Bardzo polecam firmę AirHelp. Pierwszy raz ktoś tak profesjonalnie potraktował moją sprawę i doprowadził ją do końca.

Julia Galbiati Garcia
1 year ago

I manage to get a compensation from a 4 hours delay flight with ryanair, it was great experience with airhelp.

Christos Manafis
1 year ago

Easy. But high commissions

Agnieszka
1 year ago

Firma ma niską skuteczność. Nie dba o prawa pasażerów. Bazuje tylko na jednej odpowiedzi linii lotniczej, której wiadomo nie zależy, aby wypłacić odszkodowanie. Nie polecam!

Usuaria aerolíneas
1 year ago

Fueron rápidos tanto en resolver el problema como a la hora de yo recibir la compensación. La comunicación y el proceso fue fácil. Quizás, por poner un pero, la comisión que se llevan la encuentro un poco elevada pero entiendo que todo el trabajo y gestiones que deben realizar lo vale 100% recomendable

Giuseppe Cantisano
1 year ago

Precisi, puntuali, perfetti. Grazie di tutto!

customer
1 year ago

Everything was very simple and straightforward, but most importantly you managed to get me reimbursed almost all of the additional cost which is amazing considering Easyjet initially gave me nothing!

Umali Priyanka Edirisinghe
1 year ago

This time was my second experience, I’m very happy with the services helpfuly,trustworthy,quickly,even any mistake from us they contact with email immediately and solved the issues.

Paolo Muci
1 year ago

Date of experience: February 28, 2023

Cip Chi
1 year ago

Date of experience: February 28, 2023

Sébastien Jarry
1 year ago

Simple, sérieuse et surtout avec un suivi de l’avancement du dossier. Un service très pratique.

Guergana Tchintchinov
1 year ago

Very successful

Violetta Varga
1 year ago

Excellent service from AirHelp! They are prompt and attentive, always kept me in the loop throughout the process and I’ve received my compensation for my delayed flight within 7 months. I highly recommend AirHelp.com!

Niels Lund
1 year ago

AirHelp.com took care of everything from me and made sure that I got my payment back. They take 15% for their service, but it’s really cheap compared to what you would have spent both in: time and in money yourself! Thank you AirHelp.com!

Hanna
1 year ago

Really pleased with the service and outcome.

Benjamin Isaac Goldberg
1 year ago

convenient and quick. saves a lot of effort

Tibor Peter Nagy
1 year ago

Good quick problem solving. Good communication. I recommend it.

Emma
1 year ago

Smooth and quick support, received my compensation.

Peter Wagner
1 year ago

For one Myself never thought would get the refund. But you came thru ND got my refund. Was very surprised. So joined up for future travel Peter Wagner

Birgit Irmgard Waltraud Duehrk
1 year ago

Date of experience: February 21, 2023

Tiziana
1 year ago

Excellent travail de l’équipe Airhelp. Dédommagement obtenu auprès de la compagnie aérienne. Pleinement satisfaisant!

Moa Felicia Eva Sidfeldt
1 year ago

Tog sin tid men det var det värt:) Snabbt och smidigt att få tillbaka ersättning!

Marijan Kondinski
1 year ago

Thank you AirHelp, you did great job. I will Recommend you to everyone.

Constanze Ruhm
1 year ago

Schnell und effektiv. Definitiv zu empfehlen.

Naomi Hollmann
1 year ago

Alles besten. Sehr problemlos

Martina Valerijev
1 year ago

Alles war gut bis auf die lange Wartezeit.

Alaa Hatem Aly Hafez Khalaf
1 year ago

I would have just let it go; knowing how difficult and frustrating it would be to argue with an airliner. In fact, that was what I did, and AirHelp did all the work and only notified me when everything had been already settled!

Bassam Elkhatib
1 year ago

You got me what I deserve, thank you.

Luca Saudati
1 year ago

Perfect I received money doing nothing but applying to the refund via AirHelp. Took 5 months

Maciej Kaminski
1 year ago

The ability to answer all my question and making sure im getting all the information in real time about my case.

Nicola
1 year ago

The process is really simple and airhelp is doing literally everything. You just need to provide them with the travel documents, wait some time, and get the compensation. I travel a lot for work and with the disruptions of last years this is proving quite profitable, thank you!!

Carmelo Scandura
1 year ago

Onestamente quando mi avete proposto di richiedere un risarcimento per la disavventura che ha coinvolto me e la mia famiglia, ero molto scettico e mia moglie non ci credeva completamente, però ho voluto provare. Dopo aver fornito tutti i documenti del caso per molti mesi non ho saputo più niente fino a quando ho avuto l’esito positivo del risarcimento. Sono molto contento del risultato raggiunto e desidero rinraziarVi molto spett.le AirHelp.

Jonathan
1 year ago

Elle m’a donné de la tune et ça c’est bien

Katrin A.
1 year ago

Musste mich um nichts kümmern. Bearbeitung bis Auszahlung dauert etwas lange. Sonst sehr zufrieden.

Oleh Pedai
1 year ago

It just works, you simply have to wait for a couple of months. I had a flight delay in October and my refund came in February.

Vincenzo Fucci
1 year ago

Sono stati davvero precisi e professionali. Consiglio vivamente per qualunque questione inerente ai biglietti aerei

Valentin
1 year ago

Problemlos und einfach. Air Help hat alles für mich geregelt. Ich bin sehr zufrieden mit dem Ergebnis!

Małgorzata
1 year ago

Wszystko przebiegało błyskawicznie. Firma zajęła się całą procedurą od A do Z.

Sebastian Roberto Beltran Valb
1 year ago

Great with good time in the reply and they gave the money really quickly

David Misak
1 year ago

It’s okay, but service price is high.

Marion Nathanael
1 year ago

Very easy to claim the compensation. The service is also very fast.

Xhoana Dudija
1 year ago

In fact, the refund I was aspecting was €250 and I only got €130. And it also took a long time

Ahmed Choura
1 year ago

Date of experience: February 28, 2023

Frau Qosja
1 year ago

I have experience great with AirHelp . Ist a real page

Mario Egger
1 year ago

Schnelle Abwicklung, präzise Kommunikation, gerne wieder!

Miranda Zaza
1 year ago

Date of experience: February 21, 2023

Marija Pavlovic
1 year ago

You are amazing guys, thanks a lot for your help!

Samuel Ovidiu Stir
1 year ago

the experience with airhelp is 5 stars, they are really serious and you get your share of the money (flight compensation)

Alexandre Radisavljevic
1 year ago

Wizz air m’avait donné une fin de non recevoir sur un dédommagement suite annulation de mon vol 30 mn avant le départ. Grâce à AirHelp j’ai obtenu un dédommagement.

Customer
1 year ago

It was quick and easy.I filled out the appropriate forms and forgot about the complaint. I had a complete surprise when I received the flight delay compensation.

Antonella Granata
1 year ago

Da 250€ mi è stato fatto un rimborso di 110€

Lucian Veres
1 year ago

Frankly, I wasn´t expecting t get some closure to my case, based on previous experiences, but I was pleasantly surprised when I was informed about the success in my case.

Barbora Krizova
1 year ago

Thank you so much, you`ve helped me a lot 🙂

Andreea Pirvan
1 year ago

Airhelp retrieved my compensation with 30% fee after I filled in a quick form

Andrei J
1 year ago

Patience, they will resolve your problem.

Marius Daniel Daringa
1 year ago

It’s a second time when I use and I’m very impressed about this company

Izabela Maksimowicz
1 year ago

Uważam ze jesteście najlepsza firma która pomaga uzyskać odszkodowania!! Napewno GDYBY znowu nastąpiła taka sytuacja chętnie skorzystam z waszych usług!

customer
1 year ago

Date of experience: March 01, 2023

Ibtissam Jaber
1 year ago

Allting var smidig och enkelt vilket jag uppskattar. Det tog lite tid men tur att jag har bra tålamod:)

Salvatore Spampinato
1 year ago

Volo cancellato 1 agosto 22, ricevuto rimborso di 250 euro meno le commissione, grazie a loro.

Rui Varela
1 year ago

Date of experience: March 01, 2023

thierry
1 year ago

impeccable, la procédure est longue mais bien suivie, très content de la prestation.

Flora
1 year ago

Date of experience: February 28, 2023

simon
1 year ago

timely and clear communication. good value for money.

Alex
1 year ago

Found the site by mistake on fb. To be honest didn’t expect ill get any money back but i was angry due to the 5h delay. Applying was easy so i gave it a chance. Buum 3 months later got my money:)))

Linda Gulizia
1 year ago

Compagnia molto seria…risarcimento ricevuto correttamente…e non è passato molto tempo dalla mia richiesta di reclamo…bravi complimenti

Vânia Fernandes Fernandes
1 year ago

A empresa foi sempre dando feedback do ponto de situação. Demorou, mas conseguimos ser minimamente indemnizados pelo prejuízo e transtorno.

Severine
1 year ago

It was really easy to file the claim, the platform is very user friendly. The follow-up was efficient: I filed the claim in 5 min. and did not expect much. I was informed months later that I was going to be reimbursed. It was a surprise but a nice one.

Mohamed Talaat Abdelhalim Chou
1 year ago

Airhelp has provided their services which was very positive and informative in every step during the process to get the compensation as the plane was delayed for more than 4hours. I recommend people to use them if they have issues with travelling or delays.

Nikol
1 year ago

They succeeded to get us compensation. I just wish their fee was a bit lower. But, regardless of the fee, we are very happy we didn’t have to deal with airline and paperwork.

Enxhi Rami
1 year ago

Everything was great the team help me a lot

Oleg
1 year ago

Kann ich nur Empfehlen! Wir hatten mit der Fluggesellschaft mächtig Ärger, dank AirHelp haben wir einen Teil vom Geld zurück bekommen. Danke AirHelp

Roman Mysyk
1 year ago

Дуже дякую вашій програмі та допомозі! Завдяки вам , було повернуто кошти за втрачений рейс. Ще раз щиро дякую !!!

customer
1 year ago

It was an easy process. Everything was done for me, and with due diligence.

Karla Kachele
1 year ago

Date of experience: March 01, 2023

Medt Robert
1 year ago

Amazing , thank you

Marcello Barnaba
1 year ago

AirHelp handled my claim flawlessly and they were able to obtain the compensation for my flight disruption due to overbooking by the airline. I had tried to be compensated by liaising directly with Lufthansa, but they refused despite I already had a document stating I was entitled to compensation, because the airline untruthfully claimed I was denied boarding due to air traffic control. Thank you AirHelp for holding up to my rights and getting me my compensation!

Kelly
1 year ago

Do not use this company. I submitted a claim with Airhelp but withdrew my claim within the 14 day cooloff period and instead went directly to the airline. The airline agreed to pay me the full compensation but after I sent my bank details they said that they had received correspondence from Airhelp regarding my claim and therefore had to pay them instead. Airhelp emailed to say they had received my compensation and I had to agree to reopen my claim with them to get my money so I did. It is now 9 months later and I still haven’t received payment.

Αντωνης Γεωργιλας
1 year ago

very good job……… … ….. …………..

Jeferson Rodrigo Araújo Da Sil
1 year ago

Serviço bem rápido e garantido. A concorrência, porém, cobra menos. 30%. Mas estou contente com o resultado!

Lars Ivarsson
1 year ago

Date of experience: March 01, 2023

Andrea Pittaluga
1 year ago

Pretty fast and good service but I found the cut they take a bit high…

Ionut Alexandru Tranca