Review was submitted Flight compensation by James GallagherUpdated at: 16th of August, 2023
Airhelp.com is a globally recognized and top-rated company that specialises in assisting passengers in receiving flight delay, cancellation or denied boarding compensation. They are dedicated to educating passengers about their air travel rights, especially EU passenger rights, and offer an easy-to-use online flight delay claim form on their website and app. In addition to their compensation services, AirHelp now offers a new prepaid flight delay service called AirHelp Plus.
Airhelp.com is a flight compensation company that was founded in 2013 and has since gained global recognition. It has grown rapidly and is now the largest flight claim company in the world with over 500 employees. AirHelp's primary goal is to promote awareness of air passenger rights and assist passengers in claiming refund for delayed, cancelled, or overbooked flights. This company is legit and registered as AirHelp Limited in Hong Kong, and it also operates under the AirHelp brand name in Germany through AirHelp Germany GmbH. It is important to note that AirHelp is not a scam and operates under EU Regulation 261/2004. The company works under the "no win, no fee" rule, meaning that you only pay fees if you win your case. The fee is a percentage (35%) of your compensation amount plus a 15% legal action fee if the case goes to court. You can find additional information about www.airhelp.com services in a review below. For those seeking an alternative to AirHelp, you may want to consider Skycop, Claimcompass, Compensair, or Flightright, which are all reputable flight claim companies with positive reviews.
Customer support
Airhelp.com offers high-quality customer support and has a fast response time for flight claims. Their customer service is available in 29 languages including English, German, French, Portuguese, Spanish, Italian, Greek, Norwegian, Finnish, Swedish, Danish, Dutch, Polish, Russian etc. AirHelp takes a personalised approach to customer service and ensures that each customer receives relevant feedback rather than an automated response. They offer support through their website and also through social media channels such as Facebook and Twitter. Customers can find a FAQ section, phone number, and email on the AirHelp website, and they can also contact customer support through the website's live chat feature and social media (Facebook, Twitter, Instagram or LinkedIn).
Usability
AirHelp provides a user-friendly online claim form that can be easily accessed through their website or app. Customers can select their flight from a list of flights with their numbers, making it very convenient to fill out the claim form. AirHelp also provides customers with the ability to log in and check the claim status online. In addition, the Airhelp.com website offers various tools such as annual best airlines rankings, a list of worst airlines, airport ratings, and information about airline passenger rights. However, some customers may find it inconvenient to register using an email address while filling out a flight claim form. In addition to their flight delay compensation service, AirHelp has recently added a prepaid flight delay service called AirHelp+. Customers can also use AirHelp to claim compensation for delayed, damaged, or lost baggage.
Credibility
AirHelp, the flight compensation company, ensures transparency by providing all activity details to the public. Their website, airhelp.com, encrypts customer data and complies with cookie and GDPR policies. In addition, AirHelp maintains an active presence on several social media platforms, including Facebook, Twitter, Instagram, YouTube, and LinkedIn. Customers can also find feedback and discussions about AirHelp on Reddit and TripAdvisor forums. According to Trustpilot, AirHelp has a rating of 4.6/5, indicating a high level of customer satisfaction. However, their Facebook rating is lower at 3.3/5.
Pros/Cons
Pros
Cons
Additional services: delayed, damaged, or lost baggage compensation and prepaid flight delay service AirHelpPlus
UPDATE: I have solved the problem with the help of both my bank’s and Air Help’s support (which i must say was extremely nice and helpful!!!) and the transaction finally went through (i had not sent the SWIFT IBAN initially, my mistake). I gave the rating 4 out of 5 because i wasn’t contacted by Air Help when the transfer had not managed to went through initially, leaving me to wait more than necessary to contact them myself. Overall i had a nice experience with the company! ————————————– INITIAL OUTDATED STATEMENT: Hello! I was intending to give a higher rating but my compensation you claimed to have sent has not arrived in my bank account.
Oumy Ndaw
9 months ago
merci de votre aide Nous n’aurions certainement pas eu le même résultat si nous avions fait les démarches par nos propre moyen.
Moldovan Felician
9 months ago
Date of experience: March 21, 2023
francis Michon
9 months ago
J’ai saisi pour mon épouse Air-Help pour un retard de vol avec correspondance. Le vol est parti en retard et a raté la correspondance d’un vol de la même compagnie de peu. Il a fallu attendre sans assistance un autre vol et le retard a été de plus de 4h 1/2. Ce type de retard est prévu par le Règlement européen et Air-Help a dit que le dossier ouvrait droit à indemnisation, mais qu’il fallait patienter. Puis, brusquement, Air-Help m’a indiqué que mon dossier n’était pas éligible, au motif que la perturbation a été causée par de mauvaises conditions à l’aéroport, donc imprévisible, ce qui est absolument faux. Ma femme y était. A force d’insister, Air-Help a fini par reconnaître que le texte était clair, mais que le traitement d’un dossier est parfois plus difficile devant certains juridictions. En bref, Air-help considère que ce n’est pas rentable pour elle et classe unilatéralement le dossier, en inventant un motif. Ne faites donc pas confiance à ce genre d’organisme et surtout ne prenez pas d’abonnement !
Giuseppe Florio
9 months ago
Io vi ringrazio ma le tempistica per il rimborso sono tempi lunghi .
Jan O.K.
9 months ago
Today i finally got a response that i will get paid from my 6 hour delayed flight in 2018! It took no more then 5 YEARS for them to solve this case, and i only receive 100 euros insted of the 400 that they promised to begin with, which is also the standard for this delay.. do not use this company, do this yourself and save time and money and on top of all a ton of frustration due to the lack of response from this company..
Yvette Kendal
9 months ago
I would not have known where to start when it came to claiming compensation from the airline for delays so it was helpful to have someone else deal with the process!
Rodrigue Maheshe
9 months ago
I’ve received my money but less than what I was expecting.
Claudia Thielmann
9 months ago
Was schief gegangen ist, ist das kein Geld überwiesen wurde. Es wird lange an der Nase herum geführt mit falschen Versprechen und dann doch nicht überwiesen. Nach vielen Kontakt versuchen kommen sehr verzögerte „Lösungsansätze „ und schlussendlich geht keine Überweisung ein. Air Help ist reinlege. Vertrauen sie nicht.
Diego Bravo
9 months ago
This company is a complete scam! I had received an email by AirHelp claiming I could receive a compensation for the airline, then I reached them out again to know about my case and they say that now I would not receive anything. I tried to request them to talk again with the airline about my case since I was stuck in Toronto for 2 days against my will and spending money out of my budget and still do not receive a proper and professional answer by Air Help. I contacted them again today by chat and I asked for more information, the customer service told me they could not give me a compensation for the EUROPEAN LAWS!!!! and the funny thing is I took my flight from Asia to Canada in AirCanada Airline and they can only help with trips related for european trips or with european airlines and maybe but maybe they could give me some discount for a flight ticket in the case I would want to get another trip with AirCanda; so totally ridiculous!!! I thought that AirHelp was a serious company but realized it is just a scammer, please do not waste your time hiring this kind of service where they do not even know who they are offering the services to. Last but not least I also asked for an official document about my request being rejected by the airline and I was given just a paragraph written by some random guy.
JamZ
9 months ago
Ils vous donnent une estimation d’indemnisation, dont le montant chute considérablement apres tous les frais J’attendais une indemnisation pour 4h de retard de notre vol en 2019 (je ne peux meme pas saisir la vraie date tellement ca remonte…) Ref #1993181 Bahh… Je peux vous assurer que j’attends toujours.
Anna
9 months ago
AirHelp consigio, que linea area me devuelto el dinero por retraso mi avion.
S.c
9 months ago
J’aurai aimé donner une bonne note à cette entreprise mais hélas depuis 2017, j’attends mon indemnisation pour un retard de 5h d’un vol de Paris CDG vers hurghada avec Air Cairo. A part un e mail de rappel comme quoi les procédures sont en cours, toujours rien pourtant si j ai fais appel à cette entreprise, c est pour avoir plus d impact qu en fonctionnant seule grâce à l effet de masse si je puis dire.. En mai 2023, cela fera 6 ans que ma sœur et moi attendons une indemnisation… Nous commençons à ne plus y croire, ni à l’indemnisation, ni au sérieux de cette entreprise.
Iryna
9 months ago
Well done guys!been paid the compensation
Framboise Pitchoune
9 months ago
Je donne juste 1 parce que je n’ai pas réussi à mettre 0 , je n’ai pas eu le temps de mettre les CI et autres documents sur le vol qui a été annulé, vol pris via transavia qui nous a laissé en plan Espagne mes enfants et moi, nous devions rentrer le samedi soir, ok greve , mais transavia nous proposé de rentrer le mardi , donc le boulot pas possible, un hotel trouvé par le biais du net heureusement que nous avons réussi à en trouver un, nous avons atterri via Vueling à ChDG alors que notre voiture était à Orly etc etc mais bon visiblement c’était pas un souci car Airhelp nous annonce pas d’indemnités possible. Tout ça pour ça
Honorata
9 months ago
Sprawa zakończona pozytywnie, dostałam odszkodowanie po 7 miesiącach.
Patricia Druga
9 months ago
I have submitted a claim for a cancelled flight back in 2019 and they managed to solve and get a compensation.
Anonym geht auch
9 months ago
Ich hatte eine Verspätung mit Lufthansa von fast 4 Stunden inkl. fast einer Stunde, die es dauerte, bis mein Gepäck dann auf dem Band erschien. Lufthansa und auch andere Unternehmen, die man beauftragen kann sagten mir, es war “höhere Gewalt” und es gäbe keinen Anspruch auf Entschädigung. Obwohl es der vorherige, verspätete Flug dieser Maschine aus Frankfurt war und es dann keinen freien Slot auf Mallorca gab. Als ich nun vor ein paar Tagen die Nachricht bekam, dass mir meine Entschädigung überwiesen werden kann, habe ich erst gar nicht daran geglaubt. Umso mehr habe ich mich über das unerwartete Geld gefreut. AirHelp schien am Ball geblieben zu sein, ohne dass ich es wusste. Das Geld ist mittlerweile auf meinem Konto und ich sage DANKE! Die Gebühren dafür habe ich sehr gerne abgetreten!
Daniela Küper
9 months ago
Ich hatte mich für Airhelp entschieden, weil es auf vielen Plattformen empfohlen wurde. Leider kann ich dem nicht zustimmen. Es hat ewig lange gedauert, bis ich eine Nachricht bekam , dass die Airline bezahlt, jetzt warte ich schon seit Wochen auf meine 250,- Euro Entschädigung, die mir Zweifelsohne zustehen ! Man könnte glauben , Airhelp hat sich das Geld selber eingetrichtert. Seit Tagen warte ich auf eine Anwort , wo mein Geld bleibt ….null Reaktion. Sehr enttäuschend und werde ich nicht weiter empfehlen!
VINCENT ENU DARKO
9 months ago
This company forces and get what you are entitled to for you. I got delayed on the same flight with friends and family, they tried to make the claim themselves, but were told they were entitled to no compensation. I claimed through Air Help, and i got my compensation.
Prathyush Shetty
9 months ago
The whole experience was seamless and really smooth.
Johny Joseph
9 months ago
Date of experience: February 04, 2023
Jaume Farre
9 months ago
Buen servicio, aunque un poco lento y la comisión es demasiado alta.
Wioletta
9 months ago
Niestety, nie jestem zadowlona z usług firmy, ponieważ po zgłoszeniu sie do firmy z powodu odwołanego lotu, po prawie 2 miesiącach dostałam odpowiedź od AirHelp, że firma WizzAir zgodziła się na wypłatę odszkodowania, po upływie pół rokum kiedy skontaktowałam się z firmą AirHelp z zapytaniem kiedy otrzymam zwrot kosztu dostałam informację, że firma WizzAir odda jednak tylko cześć należnej mi kwoty. Do dania dzisiejszego nie otrzymałam odpowiedzi od firmy AirHelp, co jest wynikiem tych różnych odpowiedzi na temat mojego zwrotu kosztów. Szkoda. Niestety więcej nie skorzystam z usług firmy. Dodano dnia 21 marca. Szkoda, że firma AirHelp odpowiada na recenzje a nie odpowiada na maila… Kontaktowałam się z firmą mailowo, kilka razy, niestety nie dostałam odpowiedzi.
Yordan Yordanov
9 months ago
Absolutely never use this company,this what they did was a daytime robbery, firstly they said compensation could be up to€600,then confirmed is €400 from which they said i will get paid €260 after their charge and then they transfered me only €227.50 which is not the only they are claiming to charge.SHAME
Imran Raza
9 months ago
Great service very better co operation company
Saverio F.
9 months ago
Prima esperienza con Air Help, servizio molto smart… Sapevo che bisognava avere pazienza e dopo alcuni mesi mi hanno fatto avere il rimborso. Consiglio, abbiate pazienza e avrete i vostri soldi e qualcosa in più grazie a questa organizzazione.
Mihaela Madalina Perca
9 months ago
Very helpful for everything , thank you so much for all
Claudia Miron
9 months ago
Date of experience: March 04, 2023
Ljubomir Stanojevic
9 months ago
Lang gedauert, aber ende gut alles gut.
Helgi
9 months ago
I didnt have much hope but submitted the claim to Airhelp. Was sceptical from day one and could not believed when after 10 months the company informed me that they won the case and money from Wizzair UK ready for collection. I requested the money and got it within 10 minutes! Great job, guys! Thank you!
Flora
9 months ago
Après un an d’attente j’ai obtenu gain de cause alors qu’EasyJet refusé en bloc. Merci beaucoup
Andrea Pristovsek
9 months ago
Yes it was great and very gratefulll.Thank you for experience with you.
Aleksandar Krtov
9 months ago
In 4 months we receive the payment from Air Help, for our tickets to Paris, that we purchased from Wizz Air and flight was counseled. Air Help gave us a period of three months to compensate our loss and as you previously promised we receive the payment on 03/08/2023.
Danail Chernev
9 months ago
Date of experience: March 14, 2023
Garnier
9 months ago
J’ai utilisé AirHelp sur un vol retardé de 4 heures. Après environ 2 mois, Airhelp est revenu vers moi pour me dire que mon vol n’était pas éligible alors qu’étant du métier je sais que les arguments de la compagnie aérienne étaient faux. J’avais des amis sur le même vol lesquels ont également fait appel à Airhelp… et pour eux Airhelp a lancé une procédure au tribunal contre la compagnie… Procédure en cours. Impossible d’avoir le moindre contact direct chez Airhelp. En plus ils ont des tarifs bien supérieurs aux autres plate-formes.
Hesleer Estiben
9 months ago
Su respuesta fue exageradamente inmediata! Estoy muy contento.
Michał
9 months ago
System bardzo przyjazny dla użytkownika. Usługa mogłaby być nieco tańsza, jednak jej jakość jest wysoka.
Sarah Demers
9 months ago
My claim was a shot in the dark, was not expecting much success but had nothing to lose. Airhelp exceeded my expectations 10x over. Will be recommending to everyone I know! They take the headache out of the process. My only regret is not signing up for the yearly subscription prior to filing my claim.
Aurora Formoso Escariz
9 months ago
Date of experience: March 19, 2023
Miroslav Vrachaliyski
9 months ago
Thank you very much for your help.
Anderson Lima
9 months ago
Não gostei pois tive o gasto com hotel, por culpa da companhia aérea que nos mandou a Oslo com promessa de hotel e novo voo, que não aconteceu. E não fui reembolsado. Gostei da rapidez.
Petra Zanki
9 months ago
Easy process. Works well. Thank you.
Francesca Boni
9 months ago
Rapidi ed efficienti! Mi hanno restituito 160€ per un volo cancellato. Meno di quanto ho speso, ma comunque muovendomi da sola non avevo ottenuto nulla!
Hussain Al-Bulushi
9 months ago
They handled everything well and actually came through. To be honest I didn’t know about Air help before and I thought it’s just another one of those site that gathers marketing information! But I was pleasantly surprised with the result.. Thanks to the Air Help team
Tevhide Ozgu Aliveren
9 months ago
They have professional services. If you have long wait flight delay I strongly suggest to contact with them. Btw, I had no clue you entitle to get a compansation on flight delay till when Airhelp informed me after my 4 hours long houl flight delay.
ARVE H BLYSTAD
9 months ago
God og utfyllende informasjon undervegs. Rask tilbakebetaling
Maruska Luic Maric
9 months ago
Date of experience: March 19, 2023
Kerry
9 months ago
AirHelp made the process simple. Once improvised my information, they did ALL the work!
Me
9 months ago
Date of experience: August 15, 2022
Michele Pistillo
9 months ago
Servizio rapidissimo e chiaro. Mi affiderei ad Airhelp in futuro. Consigliato
Daniel Dodevski
9 months ago
Very quick response and job done in very small amount of time!
Vagn
9 months ago
Efter at være strandet i Frankfurt, overtog AirHelp opgaven med at få kompensation. Vi slap for skemaer på flere sprog mod at give afkald på 33% af erstatningen. Beløbet blev indsat sikkert og hurtigt på min konto.
Mirela Barbu
9 months ago
Foarte seriosi! Cu AirHelp am reusit sa recuperez banii pe un zbor anulat pentru care compania aeriana se justifica ca nu sunt eligibila. Recomand!
Amarda Kokomani
9 months ago
Clean website, good customer care, good email follow ups and swift payment.
Helio
9 months ago
Dislike: price of your service, too long time to recover the money
Mbateng
9 months ago
Je devais voyager à la compagnie airBruxelles, mon vol a été annulé le jour même à l’aéroport. J’ai envoyé un mail airhelp pour qu’il demande un remboursement à airBruxelles Ma demande a duré 7 mois au final j’ai eu un remboursement. Je recommande airhelp à tout le monde qui ont une annulation de vol ou en retard de vol.
Serge De Matos
9 months ago
Je suis très content de leur travail, car j’avoue je n’avais pas le temps de m’en occuper et eux ils le font pour vous! je recommande
Lidia
9 months ago
I think this service is a must when dot travel at least 2 times per year. It’s easy in operation and you feel updated all the time. I will use this for a long time for sure. Nowadays the international flights has almost always problems. Thank you this service!
WR
9 months ago
Simple and Pratic. I only had to share few details of my delayed flight, and 6 months later I got my refund.
En nöjd köpare
9 months ago
I liked that AirHelp itself contacted me first and remind me about that I have to get refund. And I liked the remind me regularly about the case and it’s advance but I disliked that it was a bit big percent they took it almost 30 % of the refund. Any way I was happy and thanks for the help .
Maria cristina Crinelli
9 months ago
Ottenuto rimborso per un ritardo di un volo Ancona Trapani nel 2016.
Juraj Biro
9 months ago
Take long process not to fast, and charging fee is too high. I waitting 5 months.
Mndy
9 months ago
Everything was straightforward
Václav Bažata
9 months ago
Usual assistance and fast transfer of remuneration to my account.
Tea Karchava
9 months ago
Trustful and helpful company. I was informed in every stage of the process. I had always sense that my rights as the customer would be defensed.
HL
9 months ago
We used airhelp twice and twice we got a compensation. They’re professional and thorough.
Marc Derks
9 months ago
Duidelijke procedure. Werden prima op de hoogte gehouden over de status. Uiteindelijk flink bedrag gestort gekregen. Tevreden klant!
Claudiu
9 months ago
Date of experience: March 19, 2023
Marek
9 months ago
Date of experience: March 19, 2023
Pedro Javier Martinez Oñate
9 months ago
Web muy intuitiva y facil de rellenar, salvo algún campo para opciones fuera de los especificos para la info para el tramite de devolución esclusiva por el vuelo
Kate
9 months ago
Paperwotk was followed up always and was notified via email.
Molly Alva Estelle Toftefors
9 months ago
I am really happy with Airhelp, very easy to apply for flight compensation. the process took a long time but I assume that’s how it is.
Raz
9 months ago
Really easy process, not quick, however it is thorough so what more can you expect. Money came into account quickly but amount was not as we calculated. Regardless, it is a good service.
Zofia Szmit
9 months ago
Bardzo sprawne i bezproblemowe ogarnięcie sprawy.
Anonym
9 months ago
Eigentlich alles top, außer der relativ lange Abwicklungszeitraum
Ricardo Almeida
9 months ago
AirHelp hat sich um alles gekümmert. Die Auszahlung erfolgte nach Entschädigungsbestätigung sehr schnell.
Nadzeya Gotti
9 months ago
Spoko, ale subskrypcja AirPlus jest nie oczawista i proponowało mi kupić ją 2 raz
Promthaisong Tun
9 months ago
Date of experience: March 19, 2023
Mahmoud Azhari
9 months ago
The company deducted a high commission fee, 32% without prior notice or well instructed information about the pricelist.
Cody Duan
9 months ago
It’s much easier to get compensation through the airline directly. All they do is complicate the process and then take a chunk of your reimbursement. Airlines happily reimburse you in full when required by law anyways if you just contact them. Airhelp does nothing to quicken the process: only makes it more complicated by adding a third party. 1. First, their website is designed very poorly and is buggy even in simple use. 2. Second, it’s very predatory. They shift their “service” depending on which stage of it you are in. In the beginning they say there’s only a flat fee of $25 if your claim wins, then after two weeks pass (after which you can’t cancel your claim), they tell you they also take a chunk of your reimbursement unless you pay more to be a “member”. I was notified that my “claim won” and that the $25 would be charged from my account, but the claim says it is still in progress on the website. When I tried to follow up with them they gave me 0 substance in their response and would not give any details (and also not refund the $25). Again, the claim is labeled as “in progress” on the website to this day. So obviously I tried to cancel my claim, but could not because they had trapped me in their agreement by then with their 14 days clause. Save yourself the hassle and don’t use AirHelp.
Alex
9 months ago
Cannot get answer on where money is. My claim was successful, I have a receipt that says the money was paid out to my bank in February. However I have received nothing. My bank confirmed the IBAN I provided etc was correct. I have tried contacting support several times and have not received a reply. What now?? Update: 8 march 2023. They sent an email about information they need. Which has already been provided to them. They have also obviously lied and sent me a fake receipt about the initial transfer, why would they need more information if it was sent weeks ago? Update: 20 mar 2023. Still nothing. But I got a response saying every time you send a message your case gets put at the bottom of the pile. So I shouldn’t message. What sort of customer service is this lol.
YANNICK
9 months ago
Vergoeding in orde. Regelmatig updates
Mirela Minculescu
9 months ago
I didn’t believe that I will get any reimbursement back in the beginning when I sent my request, but due to AirHelp’s team professionalism, I finally received something in exchange for enduring humiliation from the flight company we chose. Thank God we didn’t have any medical emergency and were only on vacation but others had kids and it was extremely unpleasant for them, I imagine.
Argyro
9 months ago
I got compensation for my cancelled flight with minimum effort. Air help did everything for me.
Ana Pereira
9 months ago
Aquando do envio dos dados bancários, o pagamento do reembolso foi rápido.
Nicolae Mircea Murgu
9 months ago
Our flight was canceled and Airhelp was sensational. I obtained compensation for 2 days of stress through the airport.
Marzenna Lesiak
9 months ago
Po zgłoszeniu roszczeń firma AirHelp zajęła się moją sprawą i otrzymałam odszkodowanie za niezrealizowany lot w terminie.
Bruno
9 months ago
Aucun suivi,je relance depuis bientôt 5 ans Je ne recommande pas et privilégie l autonomie. On est jamais aussi bien servi que par sois même. A éviter donc.
Kyle
9 months ago
Process was good, there was a time where it was a little bit hard to have everyone fill out all the necessary forms to move forward but other than that the process was very smooth and simple.
Arne Johansson
9 months ago
Date of experience: March 06, 2023
Elene Targamadze
9 months ago
Ich bin sehr zufrieden mit dem Service und dem Ergebnis und möchte mich bei ihnen bedanken. Ich wurde regelmäßig über jeden Vorgang informiert.
O F
9 months ago
I was not made aware that I had the option to pursue getting compensation by myself. Had I done this, I would have avoided the extortionate 35% fee charged by AirHelp! I believe this was too much to pay to AirHelp, when all they did was probably send emails to the airline. It was easy money for them. As I realised I could pursue this independently, once AirHelp reached out to WizzAir, this reduced even further the compensation I would have been paid out. This was due to the administrative costs associated with changing the payout receiver. I think they can do more to act in the Customer’s best interest.
Petru Gabriel
9 months ago
Date of experience: March 03, 2023
EvaP
9 months ago
Date of experience: March 08, 2023
Rafal
9 months ago
Troche czasu to trwało ale pomogli i sprawa załatwiona
Barbara Slusarczyk
9 months ago
Wszystko absolutnie na najwyższym poziomie polecam
Semen Litvinov
9 months ago
AirHelp helped me get a refund of my expenses and a bit of premium on top of it after my flight got cancelled. Quite a pleasant experience that required not much effort from my side.
Barbara Rut
9 months ago
Złożyłam wniosek, otrzymałam informację zwrotną, że sprawa może trochę potrwać, byłam na bieżąco informowana o przebiegu. Na koniec dostałam na swoje konto pieniądze. O nic nie musiałam się martwić.
revire
9 months ago
Super surprise, après un retard de plus de 4h de notre avion j’ai été contacté par airhelp qui m’a dit que pour le retard j’avais le droit à une compensation. J’ai envoyé les informations demandées (billet d’avion, rib) et au bout de quelques mois j’ai eu la surprise d’être remboursé de 325€ (500€-175 de commission d’airhelp) ce qui me convient car sans leur intervention je n’aurais jamais fait la démarche pour avoir un dédommagement
Urias Costa Martins
9 months ago
Una vez hecha la solicitud se tardaron más o menos 3 meses en finalizar todo. El precio que te cobran me parece un poco alto (un 35%), pero la verdad es que no tienes ninguna preocupación de estar llamándoles para nada, ya que se encargan de todo. Intenté pedir yo mismo la compensación directamente con la aerolínea antes y no me lo habían dado, y por medio de esta plataforma no más he tenido que subir los documentos que tenía y lograron conseguir.
Саша Короки
9 months ago
Great company. They helped me resolve my flight issues. They helped to return the money, polite staff, work quickly and efficiently. Thanks a lot to them.
Stéphane Batoux
9 months ago
Got my compensation back on clear terms . Can continue with a discount rate .
elena purcaru
9 months ago
Done the job. Took several months until I got the money back. The 35% fee needs to be expressed more clearly, not as a small side not. Overall good experience.
Mohammed Arif Ahmadi
9 months ago
Date of experience: March 12, 2023
Mohamed Abdulghani Hassan Daha
9 months ago
Everything was so smooth. I recommend it for everyone
Mike W
9 months ago
They contacted us via email after our family of 6 had a flight cancelled. I had never heard of the company, but decided to give them a try. They secured compensation for us and communicated consistently throughout the process. I highly recommend them.
Merja Siitari
9 months ago
Date of experience: March 18, 2023
Karo Grigoryan
9 months ago
Date of experience: March 19, 2023
Willy
9 months ago
Ze hebben me verrast. Ik had alle stukken opgestuurd maar kon niet mijn ei kwijt over meerdere aspecten die niet goed zijn gegaan (Schiphol, KLM, AF, ELAL). Dus ik had het opgegeven. Toch kreeg ik op een bepaald moment een vergoeding. Blijkbaar hebben ze standaard procedures irt luchtvaartmaatschappijen. Met Luchthavens zou ook mooi zijn.
Alexandra cretu
9 months ago
They did what thei supposed to do . Kept me in the loop. And it took about 5 months.
Ramine Sangdel
9 months ago
Everything is doing by Airhelp you just need to wait !
Leila Maisuradze
9 months ago
I like that your company helped me to get compensation from.wizzair but your service is to expensive, 50% of total compensation is too much
Mirjam Schiess
9 months ago
Sehr unkomplizierte Hilfe. Es wurde nicht richtig kommuniziert, daß so viel Geld dabei an AirHelp geht.
Michael Step
9 months ago
We received timely and convenient service from AirHelp. The carrier company refused to pay us compensation, but with the help of AirHelp we received it. Thanks a lot
Petrica Login
9 months ago
O firma foarte serioasa
Gutu Alina
9 months ago
I had no hope of finding justice in my delayed flight, but AirHelp helped me get a little bit of compensation. Thank you very much!
KKT
9 months ago
A perfect flawless product. From the original amount due back to me, all costs were disclosed and kept updated throughout the process. Funds in my bank account on the date mentioned earlier.
Manfred Hartl
9 months ago
Date of experience: March 17, 2023
Irina
9 months ago
O desempenho em tornar o reembolso possível.
Alvaro
9 months ago
Comunicación y demas todo bien pero 87€ de comisión por una indemnización de 250€ me parece excesivo
Jannigje
9 months ago
8 maanden bezig geweest met een claim van 3 uur vertraging. Allerlei documenten aangeleverd, juristen zijn er bij betrokken en ineens…. krijg ik een mail dat ze stoppen omdat ik iets niet zou hebben aangeleverd (wat ze 2 maanden daarvoor al hadden gehad). Mailen via helpdesk, of communiceren via de chat en vragen om uitleg levert niets op. De dame aan de andere kant snapte het ook niet. Ze ging het uitzoeken en dan kreeg ik via de mail antwoord. Nooit meer wat gehoor!
Rafael T.
9 months ago
I was waiting for 3 years and all the time I got no response to my mails.
C.R.
9 months ago
Gute und kompetente Unterstützung bei der Rückerstattung der Flugkosten.
Yardana Batya Berk
9 months ago
I wouldn’t have gotten any money back if you didn’t help me
Patricia Fernandez
9 months ago
Airhelp me ha ayudado con todo lo relativo a mi reclamación y han conseguido que la compañía me recomepense. Método cómodo y seguro.
Emmanuel
9 months ago
J’avais demandé l’indemnisation à laquelle nous avions droit directement à la compagnie aérienne mais celle-ci avait refusé sans donner d’autre explication que “la cause (sans la préciser) de l’annulation du vol ne les obligeait pas à indemniser”. Nous avons alors utilisé les services de AirHelp et grâce à eux nous avons été indemnisé.
Daniela
9 months ago
Soluționarea cazului in mod pozitiv!
Adrian Neaga
9 months ago
Date of experience: March 18, 2023
Muhammad Zafar
9 months ago
It Tooks quite long to get compensation. There fees is lot.
Adrian
9 months ago
After a flight delayed I gave them all the details. They said I am eligible for money back and after few months with no any other headache I received my money
Imane raida
9 months ago
Date of experience: March 15, 2023
Cristina- Andreea Pavelescu
9 months ago
Date of experience: February 28, 2023
Patrycjusz
9 months ago
Dramat , nie polecam !!!!!
Nikushaa Leex
9 months ago
Date of experience: March 17, 2023
Serghei Muntean
9 months ago
Date of experience: March 02, 2023
Jennifer Schirrschmidt
9 months ago
Date of experience: March 07, 2023
Danuta Breban
9 months ago
I waited far to long for the money to get into my bank account but I was kept informed by email about it by Airhelp staff. And at the beginning, I agreed about a different amount/sums of money that I will receive,I got less. But at least I got the money so thank you
Federico Russo
9 months ago
Ho ricevuto il rimborso massimo possibile in poco più di un mese dall’ apertura della pratica, comunicazione perfetta. A++
Alexandru Florin Basarab
9 months ago
Buying my ticket with Airhelp in advance was the wisest choice i made when booking the flight. Not only did i not pay any comission after submitting my request but they managed to obtain almost the maximum amount of money in a relatively short period of time taking into consideration all the workload.
Dani
9 months ago
The most unprofessional company. i have received and email to retreive my money but still didn’t get it. no one answers on their useless website so THEY GOT PAID FROM MY MONEY BUT DID NOT PAY ME, KEEPING MY MONEY AS WELL
Diana
9 months ago
very responsive, constant monitoring and positive results. Thanks to AirHelp for the help
Gustav Persson
9 months ago
Allt var bra!
Lucian Onofrei
9 months ago
They work very fast and very professional.Nice work. Thank you again.
danie
9 months ago
Je suis très loin d avoir obtenu l indemnité prévue ! Je devais percevoir 812 € et je n ai reçu que 162 €. Pour poursuivre ce dossier je dois retransmettre une fois de plus tous les documents !!
Madalina Ivascu
9 months ago
Am primit banii dupa 3 luni de zile de la data zborului/reclamatiei. In toata perioada am fost informata pe email cu raspunsuri complexe si detaliate.
Elena Holc
9 months ago
High level service, pleasantness, engagement, fast and successful.
Nicolae Silav
9 months ago
Date of experience: March 10, 2023
Roxy Bk
9 months ago
Poor communication and extremely delayed. They claimed 400 euros in my name and sent me 120 euros. Made the same claim for my husband with FlightRight, he got 240 euros 3 months before I got my compensation and the customer service was amazing.
Morgan Donaghy
9 months ago
10/10 service! I never would have gotten any money for my cancelled Delta flight. Thanks to this company I got €650 back. I was skeptical at first but they really sorted me out.
Matteo
9 months ago
Esperienza negativa. Prima mi dicono che ho diritto al risarcimento, poi che la compagnia ha accettato il risarcimento. Dopo l’invio dei miei dati personali e dei documenti mi dicono che il risarcimento non è possibile perché le cause del ritardo non sono compatibili. Scorretti.
George Daniel
9 months ago
They helped us get a refund for our flight delay and we were satisfied with the results
Warren Hollingsworth
9 months ago
PLEASE, PLEASE DO NOT TRUST THIS COMPANY. They’re scamming you without you even knowing it. Yes, they have good ratings but do not trust them. I would put in screen shots but there is no button for it. They sent me an email saying they had no luck with Lufthansa so they would take it to a court case (which of course they take more money) I thought it was strange that Lufthansa would deny paying because we were delayed by 12 hours and missed all of our connections. So I contacted Lufthansa immediately and they informed me that no body had been in touch about this. So I cancelled my case with AirHelp immediately. I then applied for compensation directly with Lufthansa and within a week I received all my compensation without having AirHelp take any. Always do these things yourself. I usually do but couldn’t be bothered with the process this time. But luckily it worked out fine for me.
Cinthya Alva Valer
9 months ago
Antes de darles nuestro caso, habíamos intentado reclamar directamente con la aerolínea y la agencia donde compramos el vuelo, pero no nos solucionaban el problema. Ya cuando dimos nuestro caso a Airhelp, la aerolínea se puso en contacto con nosotros para darnos una compensación y Airhelp nos comentó que podíamos aceptar tranquilamente, ya que ellos luchaban para el reembolso del pasaje perdido y tras menos de 6 meses lo lograron e inmediatamente nos mandaron el dinero. Estamos muy satisfechos con su servicio! Sin duda alguna ya sabemos a quiénes recurrir. El servicio y la comunicación han sido 5/5
Suphattra Chansopha
9 months ago
Schnelle unkomplizierte Erstattung. Ohne dass wir uns selbst informieren mussten, hatten Sie sehr schnell uns Ihre Hilfe angeboten. Dankeschön!
Natasha Feskova
9 months ago
Date of experience: February 28, 2023
Ida Kwapinska
9 months ago
My flight was cancelled in September and I still haven’t got the money back. I got loads of emails with updates but so far no money. I am only giving an extra star because I didn’t have to deal with the process myself but what is the benefit of using this company if you’re not gonna get the money? Knowing what I know now I probably wouldn’t go with them and try to get the money back myself.
Susana Moreno Morales
9 months ago
Súper bien, no me tuve que preocupar de nada.
Piotr
9 months ago
Started a claim process and not finished it. AirHelp decided to submit it anyway, causing legal fees for me. I cannot contact them in any way, wrote 3 emails during last month to no success. No phone number to be found either.
MONICA
9 months ago
Très bien. Je m attendait pas.. Même si ca était un peu trop long. Merci
GT
9 months ago
AirHelp non è assolutamente in grado di fare quello che promette neanche avendo tutta la documentazione disponibile in un caso di ritardo di oltre 48 ore. inoltre continuano ad aggiornare (mentendo) lo stato del reclamo per mostrare che qualcosa è successo nelle ultime settimane quando, in realtà, è sempre lo stesso evento che viene costantemente presentato più volte. Incapaci e falsi AirHelp is absolutely not able to do what it promises even with all the documentation available in a case of a delay of more than 48 hours. they also keep updating (falsely) the claim status to show that something has happened in the last few weeks when, in reality, it’s the same event that is constantly being brought up over and over again. Incompetent and fake A AirHelp não é absolutamente capaz de fazer o que promete mesmo com toda a documentação disponível em caso de atraso superior a 48 horas. eles também continuam atualizando (falsamente) o status da reivindicação para mostrar que algo aconteceu nas últimas semanas, quando, na realidade, é o mesmo evento que está sendo constantemente mencionado repetidamente. Incompetente e falso
Ines Alihodzic
9 months ago
The service was mostly alright except for the duration of the waiting period and the fact that the refund was significantly smaller than the one I was promised…
Dennis
9 months ago
Knowing that there is legislation to follow, one should not need AirHelp… but knowing what I know about (especially low cost) airlines, AirHelp is necessary to help getting your right. They do the job smoothly, report along the way and transfer of money is quick.
Andreea Oana Suteu
9 months ago
Thank you AirHelp. You are the best
Pramukh
9 months ago
Quick and easy air claim help with very few documentation and involvement.
Oscar Guinane
9 months ago
Great service, easy to use and helpful follow ups. All I had to do after the initial work was wait.
Radek
9 months ago
Strasznie długo to trwało. Gdyby nie moja interwencja na czacie, to sprawa toczyła by się miesiąca jeszcze.
Alexey
9 months ago
I basically didn’t have to do anything. 3 days after my flight Tripit informed me about Airhelp then i provided minimum info and three months later i just got the money!
Renato szescilo
9 months ago
They said my money was ready to collect on 14/12/2022 and i should received the money in 7 days . I did provided the banks details but Never received the money in my account . Costumer service is very bad, Ive been trying to chase money since December, they always send the enquire to payments department to check but they never get back to me or solve my problem . Easy way to steal money from people.
Robert Örnskog
9 months ago
Airhelp har långa handläggningstider och det verkar som de enbart går flygbolagens ärenden. Eller ännu värre, stoppar pengarna i egen ficka. Trots en sammanlagd försening på 15 timmar vilket medförde extra kostnader för mat, försenad bilhyra, försenat boende mm, fick vi avslag. Enligt AirHelp berodde det på ”operational problems” vid flygplatsen. När jag frågade om detaljerna vad dessa problem bestod av fick jag svaret att de hade inga mer detaljer (”restrictions at departure airport.”). Detta är otroligt med tanke på att det finns mängder med information om branschpraxis som säger att just ”operationals issues” inte ska räknas som extraordinära omständigheter: What are NOT extraordinary circumstances? • Technical issues and operational problems • Knock-on effect • Airline personnel strikes • Crew shortage or sickness • “Manageable bad weather” • Boarding denials due to overbooking Hade jag fått en rimligt detaljerad förklaring vad förseningen berodde på och om denna förklaring var i linje med gällande EU lagar och tolkningar därav, hade det inte varit ett problem. Nu var det tvärtom orimligt svamlande förklaring och raka motsatsen av branschpraxis. Övertygad om att de tar pengarna själva!
Alina Ene
9 months ago
a very pleasant experience with you
Cretu Adrian
9 months ago
A safe, efficient company. I received all the necessary details and kept up to date with the compensation recovery process at all times. I got the money spent after they delayed 1 day my flight with Wizzair. I strongly recommend Airhelp.
SabineABmann
9 months ago
Date of experience: February 27, 2023
Nicolas Sepe Sabini Fraga
9 months ago
Definitiv, man kan lita på Air Help, jag hade två positiva upplevelser med dem, och i båda situationer hjälpte mig på riktig och fick ersättning. Är seriös, bra kommunikation, dem hanterar ditt ärende på ett professionellt sätt, jag rekommenderar absolut.
Lois Craciun
9 months ago
AirHelp it is amazing it helped me to receive my compensation for a cancelled flight even if took a few months to get my compensation AirHelp in the end help me and through them I got my compensation!
Frau Morali
9 months ago
War zufrieden, war stets informiert, und es wurde relativ rasch bearbeitet. Ich hätte mehr Transparenz erwartet wegen die Gebühren die mir bei der Auszahlung entstanden sind
Corica Simona
9 months ago
Staff eccellente, disponibile e cortese. Ho avuto il rimborso dopo 6 mesi…giusto tempo. Spero di non averne bisogno in seguito, ma se necessario mi rapportero’ nuovamente con voi…grazie
Mariana Loredana Murgu
9 months ago
e stata una piacevole sorpresa,,,,non conoscevo airhelp tutto a funzionato alla perfezione compreso il rimborso che confermo e stato gia accreditato sul mio c/c…fantastico!!
Laura
9 months ago
Onbetrouwbaar bedrijf dat geld uit je zakken klopt. Onduidelijke informatie, slechte en trage communicatie. Zeker niet aan te raden. Je bent beter af je claim rechtstreeks met de vliegmaatschappij af te handelen.
Alessandro Freire
9 months ago
Que vc continue assim obrigado!
Rafael
9 months ago
Lento y con alta comisión pero merece la pena.
Aleksandar Todorovic
9 months ago
Date of experience: March 15, 2023
Amy
9 months ago
They handled everything. Just had to upload my trip informations. The fees can be moderate, but it is for peace of mind. Recommend
Franco Morelli
9 months ago
Inaffidabili hanno ricevuto i soldi dalla compagnia tre mesi fa e ancora non ho i soldi reclamo 3073957. Ho scritto dozzine di volte al servizio help desk che non fa altro che dare risposte interlocutorie. In sostanza la compagnia aerea rimborsa loro e loro non rimborsano voi. Aggiornamento 16/03 sono ancora in attesa di risposta, ogni volta che scrivi al help desk ottieni risposte interlocutorie. Un mio amico che aveva richiesto rimborso direttamente alla compagnia lo ha già ottenuto da tre mesi
Cami
9 months ago
The AirHelp contacted me immediately after the flight was delayed, they took care of all the paperwork and I received my money 3 months later without any additional calls or stress.
Mickael Ribeiro
9 months ago
Tes satisfait Je recommande
ugur gedik
9 months ago
Alles prima danke
Joe C.
9 months ago
This service did produce results and enabled compensation for our cancelled flights and delayed rebooking flying back to the US from Spain. I would recommend actively pursuing all options with the airlines directly and/or the applicable 3rd party booking services (if used) first, and use this service is a weapon of last resort. It does work, but know up front that you’ll be charged 35% service fee on whatever refund amount is provided.
Ilay Tayeb
9 months ago
good experience
André Ferreira
9 months ago
I recently had an experience with Airhelp (Claim #3004113) that was very disappointing. Despite waiting over 6 months and having to follow up multiple times via email, form, and chat, I received only half of the money owed to me (€162.50 out of €325). While I understand that this is the airline’s fault for only sending half the payment, I expected better follow-up and customer support from Airhelp. Unfortunately, this level of customer service falls short of expectations and doesn’t inspire confidence in the company’s ability to handle customer concerns in a timely and satisfactory manner. I hope that Airhelp can improve their communication and support in the future to avoid similar situations for their customers. It’s worth noting that I am still waiting for the remaining half of the money owed to me.
Jean Philippe Degeorges
9 months ago
après un retour catastrophique avec Wizz Air, compagnie aérienne que je déconseille très très fortement (2 annulations de vols sans raisons valable, refus d’indemniser, plus de 12h à poireauter dans un aéroport, une journée de travail perdue.) Du coup je me suis dit, pourquoi pas un service qui s’occuperait de ça pour moi, vu que moi personnellement je n’y arriverais jamais seul. Ca à pris des plombes parce que je pense que Wizz Air à tout fait pour ne pas rembourser mais enfin, aujourd’hui c’est fait. Alors certes il y a une commission retenue sur le remboursements, mais ça vaut quand même le coup, et ça fait du bien de se dire qu’il y a quand même une justice
Mat
9 months ago
Date of experience: March 15, 2023
Ana V.
9 months ago
I have just submitted my flight details and few months later my bank account number for the payout! AirHelp did all the rest – and that is really all. You just need to be patient as it takes some time for the process to be completed (dec – march next year in my case) – but that is all communicated to you by regular update emails. AirHelp charged their fee (which is clearly stated on the website) and the rest was transferred to my bank account. Really satisfied with AirHelp service as I would not even try to chase some compensation on my own. Thank you
Shaheedul Huq
9 months ago
Easy and simple Provide all info, they will take care
Angelo Alongi
9 months ago
Azienda molto professionale, veloce nel far ottenere il rimborso, la commissione e un po’ alta ( 35% ) comunque mi ritengo molto soddisfatto.
Maria Jimenez Valero
9 months ago
Ellos se han ocupado de todo para reclamar por cancelación de vuelo
Mariami Gogeliani
9 months ago
They took 6 months to finalize the case. When they already had reply from the airline in December, they still made me wait for a month to officially send an email.
Monika Molnar
9 months ago
We had a delayed flight with the Wizzair ( last year!) and they did not pay for us compensation despite that we had claimed for that. And a few month later I saw an ad which was the Airhelp. I remember I though that I had nothing to lose if I turn to them with my problem. And it takes a few more weeks or months but they helped us and we get a very satisfying compansation! So we are very happy and satisfied, really! And I think that the airline would never pay us! But Airhelp really helped us and we got what we deserved. Thank you Airhelp! I would reccomend for everybody!
Martine
9 months ago
Vol Lille-Ajaccio le 30/04/2022 sur Volotea retardé sans raisons plus de 3h. A tout hasard, j’ai rempli le dossier pour un dédommagement sur Airhelp et je viens de recevoir 325€ il y a quelques jours. Une bonne surprise !
Maria José Fernandez Schütt
9 months ago
Creo que fue perdida de tiempo, me hicieron llenar muchas preguntas y formularios y me dieron la esperanza de que iba a recibir una compensación, pero el dinero NUNCA llegó a mi cuenta.
F A
9 months ago
Fast response. Reasonable compensation
Tanmoy Patra
9 months ago
When I lost all hopes after a 14 hours flight delay and was left stranded at Airport without any relief. I raised a complaint on Airhelp and they helped me get relevant compensation. It takes a while since airlines are busy but don’t expect a response if you do it yourself. They get the job done and keep you updated.
Emir Popaja
9 months ago
Everthing was perfect,such as speed,always email about situation .
Wiesia
9 months ago
Odszkodowanie otrzymałam, występowałem w imieniu mojego syna. Firma solidna. Pomomo ze sprawa trwała kilka miesięcy to systematycznie byłam informowana o postępach. Polecam jej usługi.
Michael Lorenz
9 months ago
Unkompliziert, schnell und für mich wenig Aufwand. Vielen Dank für die Hilfe!
William Godfrey
9 months ago
They obtained compensation from Wizair on my behalf for a cancelled flight, hotel and taxi etc
David
9 months ago
Affidabilità e semplicità. Le tempistiche sono lunghe ma con mail puntuali che ti aggiornano sulla situazione ( e non inutili spam) risulta facile sapere a che punto si é.
Gillian Delport
9 months ago
Sending my bank confirmation letter was a better option than sending my banking details. Otherwise, thank you for making the efforts to refund
Mojca PT
9 months ago
AirHelp settled my dispute in less than a month.
Matteo Pozzi
9 months ago
Very professional, helpfull and winner! Everything absolutely perfect. Great!
Jolanta
9 months ago
Firma zajela sie roszczeniem odrzuconym przez przewoznika i udalo sie uzyskac czesciowa wyplate. Bez Airhelp nie dostalabym nic
NV
9 months ago
-Délais de traitement des demandes d’indemnisation (presque une année) -Les frais retenus par Airhelp ne sont pas clairement indiqués au début de la constitution du dossier. -Besoin de relancer pour être informé de l’avancement du dossier et pas de réponses à différents mails demandant des explications sur le dossier.
andrina
9 months ago
The process took quite some time (almost 6 months) but AirHelp was notifying me of status pretty often and finally managed to get my compensation! Will use again!
Rimmer
9 months ago
Te duur en moeilijker dan zelf aanvragen bij TAP
Mariana Nituica
9 months ago
Very professional and very prompt! Every thing happened as they said! Very satisfied!
Maria Chladna
9 months ago
Service was great and I have received my compensation. Communication from the side of AirHelp was great too and they have helped me a lot.
Alina Curca
9 months ago
E` stata una collaborazione davvero fantastica, la massima disponibilita` del team di Air Help, le comunicazioni chiare e rapide. Grazie al team di Air Help ho ricevuto il rimborso per il disservizio.
Mirela
9 months ago
Introducing data was simple. Took though a lot of time to recover costs.
Raminta Barzdžiukienė
9 months ago
Easy &clear how to fill in the claim. Vonstructive explanation when to expect money if the claim is satisfied. I was encouraged to hope for the successful end of the tiring trip from London to Vilnius, though I had to arrive to Palanga. I wrote several times enquiring about the process and I always received the answer quickly. Finally my claim was satisfied.
Olga Tymofiyeva
9 months ago
I didn’t expect to get such a sizable compensation! I really appreciated how the AirHelp Team kept me posted about the progress. Thank you! My previous attempt to get compensation from Lufthansa (a different case) were unsuccessful.
Irina Claudia Robu
9 months ago
Modul de colaborare excelent. Am beneficiat de promptitudine, corectitudine, respect. Servicii eficiente.
Margaret Evans
9 months ago
UPDATE My compensation is now being processed and I was aware they take a service fee of 35% but they also took 15% legal fee. If you read their terms the latter is ONLY taken if the company challenge the compensation, which they didn’t and it for to court, which it didn’t so they have taken 50% of my compensation which breaches their black and white terms of service. Absolutely shocking Somehow a pop up within Resolver led me to Airhelp and not only do they charge a fee they also withhold your company and the Airline can’t help as they have paid it to them. I have contacted Airhelp over 10 times and they say they haven’t had the money. I have spoken with Aer Lingus and they have settled my case with you so why are you saying something different. I am I. Desperate need of this money with cost of living crisis andme currently in mental health clinic. Why do I have to make fees you are tipping me over the edge as Resolver were the ones who passed it onto you and I have done all the work. Their response is below how do I escape you not refunding me. Dear Ms. Evans, Thank you for your response and we appreciate your patience with this issue. We were sorry to learn you were affected by the disruption to Aer Lingus flight EI155 on December 15, 2022. Please accept my apologies on behalf of Aer Lingus. We are very conscious of the importance of providing guests a reliable service. However, despite our best efforts, there are occasions when our customers’ travel plans are affected by unavoidable disruptions or cancellations to our flights. In accordance with your request, the following is the verdict of the claim made by your authorized claims body: Your Reference: AH3431293EK Aer Lingus Reference: 9780093 Customer Names: 1 2 3 Flight Number: EI 101 Flight Date: December 15, 2022 Route: DUB to EWR To Whom it May Concern, Your clients are entitled to EUR1800.00 (EUR600.00 per passenger) in accordance with Regulation EC 261/2004. I have authorised a bank transfer made payable to you on your clients’ authority, in full and final settlement of this claim. This bank transfer will be completed shortly. We hope despite the difficulties encountered on this occasion, your clients will afford us the opportunity to welcome them on board our services for a more enjoyable experience in the future. Please do not reply directly to this email as it will delay handling of your case. To send us a reply or to update your case please click here. Please include your case number, 9694750, on all correspondence. Thank you. Sincerely, Louelie Customer Service Agent Dear Ms. Evans, Thank you for your response and we appreciate your patience with this issue. We were sorry to learn you were affected by the disruption to Aer Lingus flight EI155 on December 15, 2022. Please accept my apologies on behalf of Aer Lingus. We are very conscious of the importance of providing guests a reliable service. However, despite our best efforts, there are occasions when our customers’ travel plans are affected by unavoidable disruptions or cancellations to our flights. Please be advised that we would be unable to issue another compensation for this case as it has been compensated by your authorized claims agency in full and final settlement of this claim. Please be advised that you need to contact them directly to claim the funds we have rebated. Please do not reply directly to this email as it will delay handling of your case. To send us a reply or to update your case please click here. Please include your case number, 9694750, on all correspondence. Thank you. Irrespective of what you say I still don’t have my refund Update today 15 March AirHelp have now said that my payment is ready for collection but it doesn’t appear on the dashboard. Strangely I wrote to their founder and all of a sudden they find my money. This has gone on for over a month and I’m the one in contact with Aer Lingus and they TAKE £500 in fees, absolutely disgusting and all you get is a generic ready made email response. Terrible business
Christian F
9 months ago
Airhelp is simply to be recommended. Very fast processing and 100 percent successful. My flight was delayed over 4 hours and Airhelp was able to get 600€ from the airline. This money was then transferred to my account. I will book Airhelp with every flight
Qassim Olaad
9 months ago
Bedenk u help
John
9 months ago
They were able to get me a decent amount of money after being delayed for more than 6 hours and missing my connecting flight home.
Agim Pllana
9 months ago
Det er det beste opplevelsen jeg har hatt.
LUCIAN
9 months ago
good service. helpful. reliable.
Irene Wagner
9 months ago
Die Firma AirHelp hat alle Forderungsschritte perfekt abgewickelt. Nach einmaliger Eingabe der Daten und Unterlagen wird man in regelmäßigen Abständen über die aktuelle Situation informiert. Ich bedanke mich sehr herzlich bei allen Mitarbeitern dieser Firma für ihre ausgezeichnete Arbeit.
Sara Badolato
9 months ago
Terribile esperienza. Ragazzi affidatevi a qualcun altro. La commissione prevista per il loro “lavoro” è altissima 35%!! In più danno una quota più bassa di quella che la compagnia rimborsa. A noi hanno fregato 50 euro a testa dicendo che la compagnia se li era ” trattenuti” . Ho contattato la compagnia ed ha negato. Ci rivolgeremo ad un legale.
ADAM LIPSKI
9 months ago
Date of experience: March 14, 2023
George S
9 months ago
Had my payment confirmation email over 2 weeks ago, still not had my payment. Got in touch with support, never heard back unfortunately. Please can I get some support? Thank you!
Iramar Paiva
9 months ago
I like about my money came into on my account, but We pay a lot of fee from AirHelp. I was to get 600euros, but I just got 390 euros, anyway, Thanks from AirHelp to help me, but the fee are to high.
Samara Prestes
9 months ago
Todo correcto, fácil comunicación y rápido! Lo recomiendo 100% .
Alejandro LP
9 months ago
Date of experience: February 27, 2023
Sasa Petrovic
9 months ago
The best thing about Airhelp was the simplicity of the whole process. I have left data of my case and they have sorted out the whole thing by themselves and at one point I got the refund without having to chase anybody in the meantime. Thanks
Nguyen
9 months ago
Die Erfahrung war gut, deshalb ist das Unternehmen automatisch gut.
Lenka vandakova
9 months ago
I never believed that I could get money back, but the dream came true even though it took a really long time
Béatrice Stellato
9 months ago
Via BudgetAir, j’ai contacté une assurance avec AirHelp pour annulation de vol et retard. Mon avion a eu 28h de retard !! J’ai rempli les dossiers, ils font traîner pour vous dégoûter. Ils me demandent des frais? Une arnaque.
abenaa
9 months ago
Service was direct and quick. There was communication at every step of the process. I recommend them very much, they were extremely helpful. I got a refund in my case.
Andreea Neculcia
9 months ago
I had a positive response from Airhelp. Everything went smoothly and I received my compensation with them in just 2 months. The airline company didn’t want to give any compensation for cancelling the flight and Airhelp was very helpful and the whole process was very easy. Would recommend!
Gabrijela Jaksic
9 months ago
Jättebra företag ärende lite drar tid men jag fick pengar.
Ovidiu
9 months ago
Good choice to claim the corect amount of money for your flight disruptions !!
bettina schwarz
9 months ago
Vielen lieben Dank,es hat alles Problemlos geklappt Die Dame am Telefon war sehr nett und hat mir dadurch geholfen.
Greta Barontini
9 months ago
Grazie a loro ho ricevuto il risarcimento per un volo cancellato.
Gonçalo Santos
9 months ago
Date of experience: March 02, 2023
Muhammad Qaswar
9 months ago
I would like to thank to airhelp for their help.
anouk massart
9 months ago
bonne communication sur le suivi du dossier. facilité de procédure
Aleksandra Wierzbicka
9 months ago
I am delighted with this company.Didn’t expect such a recompesation
Michał Dąbrowski
9 months ago
Szybko, sprawnie i skutecznie. Super komunikacja z firmą.
Maria Cecilia Ayalde Angel
9 months ago
AirHelp got me the refund for my delayed flight within the stipulated time. I filled the form (which took me a couple of mins) and they did the rest. Reliable service, I would use again!
Holger S.
9 months ago
Das ist ein Paradebeispiel wie Digitalisierung von Korrespondenz ablaufen sollte. Kurze und klare Informationen. Wenn Behörden so arbeiten würden, wäre das Leben leichter…
Patricia Goncalves
9 months ago
SErviço rápido e eficiente, processo simples e muito profissional.
Jerome DIDIA
9 months ago
Grâce au travail acharné de Airhelp j’ai fini par obtenir mon indemnisation pour 4 billets sur un vol long courrier. La compagnie aérienne était de mauvaise foi et je n’avais pas beaucoup d’espoir mais avec de la patience tout s’est bien fini. Merci Airhelp
Silvio Figeac-Galindo
9 months ago
La démarche prend du temps, mais on a obtenu un résultat favorable.
Milton
9 months ago
Very simple process, filled in details and all was taken care of by company
Mayko
9 months ago
Súper buena atención y gracias por la ayuda
Megan Elizabeth Freeman
9 months ago
Extremely efficient. The airline had falsely refused my claim and airhelp got me my refund with no fuss in less than a few weeks.
Rachelle Gillard
9 months ago
AMAZING CORRESPONDENCE AND GLAD I FOUND YOU
Marta Krzyzelewska
9 months ago
Bezproblemowe załatwienie roszczenia
Heike Jansen
9 months ago
Toll gelaufen! Es hat zwar knapp 3 Monate gedauert bis wir unsere Entschädigung von der Fluggesellschaft über Airhelp bekommen haben, aber Airhelp hatte diese lange Prozedur schon im Vorfeld angekündigt und uns immer per Mail auf dem Laufenden gehalten. Das hat die Wartezeit erklärt und die Vorgänge bei Airhelp nachvollziehen lassen. Jederzeit wieder, sollte uns eine Flugannullierung oder dergleichen erneut passieren. Können wir empfehlen.
Andriana
9 months ago
Excellent service, initial response to claim was immediate; follow ups on status and progress were regular and clearly worded; compensation funds received and paid to my account in a timely fashion. Thank you!
Lisbeth
9 months ago
Vår resa hem från Rom blev cancellerad av SAS. Flygbiljetten var bokad hos Ticket och vi fick ett mail av dom när vi kom hem att vi kunder kontakta Air Help för att få hjälp med ersättning. Tippar att Ticket har ett samarbete med Air Help. Air Help har mycket långa handläggningstider och tar även ut höga avgifter. Hade jag vetat detta hade jag vänt mig till SAS direkt för att få ersättning. Vi har väntat sedan i oktober 2022 på att få ersättning utbetald. SAS har godkänt ersättningen, det gjorde dom i januari. Tyvärr känner jag mig även vilseledd då Air Help inte hjälper till med de utgifter (extra natt på hotell m.m.) man haft på grund av förseningen. Dessa får man ta via flygbolaget och då kan lika gärna ta allt genom SAS som heller inte tar ut några avgifter av kunden.
Raluca Bontea
9 months ago
I was impressed that we really received help. It took long to receive the compensation but this was dependent of the flight company. All the rest went good. We’ve been guided step by step and at the end we’ve received the compensation.
Mr Dobrin Konstantinov
9 months ago
It is my second time to use AirHelp assistance and it is again perfect!
Pierre Samaan Kamshati
9 months ago
Date of experience: March 06, 2023
Stuart Norris
9 months ago
Date of experience: February 28, 2023
Anita
9 months ago
Firma porządna tylko trzeba uzbroić się w cierpliwość a końcowy efekt przyniesie pożądany sukces. Odszkodowanie wypłacone więc jestem zadowolona.
Hoe Choon Teo
9 months ago
Did not expect to win the case and get compensated. This is rare
Billsenior
9 months ago
Airhelp had a very easy process, fill in the request, give your details and 6 weeks later money was in our account
LTK
9 months ago
Every instruction was listed clearly, and I finally had my compensation. Although it took half a year, it is still ok and fast.
Volker Sandig
9 months ago
Der Prozess war sehr einfach. Anweisungen zum Einreichen von Dokumenten waren klar und eindeutig. Ich wurde über den Fortschritt gut auf dem Laufenden gehalten. Reisebüro und Fluglinie hatten sich gegenüber Forderungen sperrig gezeigt. Ich bin überzeugt, ich hätte sie ohne Hilfe nicht durchsetzen können.
Nadia
9 months ago
Mon vol avait été annulé sur easyjet sans avoir ni vol de substitution dans un délai raisonnable. J’avais envoyé un dossier de réclamation avec photos des billets rachetés sur une autre compagnie. Dossier refusé par easyjet. Air Help m’a permis d’être indemnisée en 1 semaine à hauteur de 65% de l’indemnisation (ils ont des frais de 35%) soit 335 euros pour des dépenses totales s’élevant à 200 euros (mes 2 vols de retour et frais annexes). Je suis donc très satisfaite. Dommage que le covid ne puisse toujours pas être remboursé (considéré comme cas de force majeure et des avoirs encore sur les bras..!). Merci en tout cas pour tout à l’équipe d’Air Help 🙂
Angela Gascon Ausina
9 months ago
Trámite correcto, comisión excesiva.
MONIKA
9 months ago
Great company. Just give them information and they will take action for you. It was my second experience with Airhelp and I am very happy for the results.
João Pedro Cambeiro Barrulas
9 months ago
Compartilhar de que houve pela AirHelp, qualidade garantia da satisfação, no acompanhamento; apoio; e esclarecimento, em relação a experiência da orientação da reclamação. Cordiais e sinceros cumprimentos.
Himakar Kota
9 months ago
They helped and followed up with Portugal airlines to get our money
Robert Kostanjcar
9 months ago
Honestly,you guys did your part. It took almost 4 months but in the end i got what i asked for.help
Max
9 months ago
Worth it if you’re traveling to/from the EU. And definitely worth it if you experienced one more lengthy delays traveling to/from the EU. Unless you want to handle the claim process by yourself, but you almost certainly have better things to do.
Michael Williams
9 months ago
They made it a reality and came through, I didn’t know if it would work and I’m grateful that it did! Thanks Airhelp!!
Daniela
9 months ago
Thank you for your help
Jorge
9 months ago
O processo foi relativamente simples, tive problemas com a parte da transferência pois não estavam a aceitar o meu IBAN apesar de estar correcto. A comunicação é um pouco lenta mas acabam sempre por responder e no meu caso acabaram por resolver o bug do sistema que estava do lado deles. Para quem não se importa de ceder uma parte da sua indemnização e não ter que se chatear muito com a situação, é um serviço muito útil.
Matti Fischer
9 months ago
Ich wollte meinen Fall bei AirHelp schließen. Leider antwortet AirHelp seit Monaten nicht auf meine Anfrage, den Fall zu schließen. Eine Telefonnummer ist nicht zu finden. Sämtliche Anfragen über das Kontaktformular bleiben unbeantwortet. Update: nach dieser 1-Sterne Rezension hat sich der Kundendienst innerhalb von 24h gemeldet und das Problem gelöst. Daher nun 3 Sterne. Top Support!
Anna Steynberg
9 months ago
No response to my email queries regarding payout for my claim C#3322640. Can someone from the Payout department contact me? I have been waiting since the beginning of February for someone to contact me after the last email stating that the Payout department will get in touch with me shortly. The payout was returned to AirHelp due to the issue with the recipient name in the middle of February but nobody from AirHelp contacted me to agree on further steps so I can finally receive my payout. There is no customer service once AirHelp gets the money from the airline and I am very disappointed. FEEDBACK: Hello David. I am not asking for regular updates. There was an issue with my payout and I have not received it up to now. My payout was reversed and someone from Payout Department was supposed to contact me so we can agree on the next steps so I can finally receive the payout. Despite the email confirmation received in February that they would contact me, nobody contacted me up to now – this is unacceptable. I managed to talk to one of your online chat team member earlier today so hopefully the issue will be resolved soon.
Luca
9 months ago
L’esperienza poteva essere migliore: il rimborso è al momento inferiore a quello dichiarato all’inizio e, inoltre, non è possibile trasferire il rimborso sul conto corrente di un parente. Non sono d’accordo con la risposta dell’azienda : chi sporge il reclamo non è obbligato ad avere un conto corrente. E se c’e’ un’espressa volontà di avere il rimborso tramite il conto corrente di un parente non vedo quale sia la legge violata.
Fr
9 months ago
Communication is poor (I’ve sent in questions through chat and email and never got an answer) but won my claim. Thank you!! Edit: I meant communication about additional questions. Not the updates on the claim.
Itay
9 months ago
good service but very expensive. after transfer of the money is to the bank account only so i had to pay for the transaction to the bank. at the total i paid 348 pound’s to get 592 pound’s..
Jeffrey Toledo
9 months ago
I just needed to give the information the rest was easy for me as user.
Alex
9 months ago
Amazing service, they handled everything for us, kept us updated throughout the whole process and everything happend the way they said it would, really happy!
Daniel
9 months ago
Air Help,unos profesionales muy amables que luchan por el interes de sus clientes,obteniendo buenos resultados! Gracias por solucionar mi problema y recibir la compensacion.
Maksym Dailiani
9 months ago
Szybko, sprawnie, rzetelnie podchodzą do każdej sprawy
Oleksander Karahod
9 months ago
Polecam firme AirHelp , znają się na swojej sprawie. Pomogli odzyskać pieniądze za przeniesiony łot na inną date.
Koudoussou Ayouba
9 months ago
Bonjour je suis vraiment satisfait pour le travail qui a été fait c’est la première fois mais je suis quand même fier j’espère de travailler encore avec vous
Oksana Yavorska
9 months ago
Я дуже вдячна за професійну допомогу зі скаргою.Тут справжні професіонали! Рекомендую!
Sorin
9 months ago
Date of experience: March 09, 2023
unicum
9 months ago
I didn’t know I had the right to claim compensation for the cancellation of my flight, because I got a nice hotel room paid by the airline. I filled out the form and after about 4 months I received a confirmation from Airhelp that my case was coming to an positive end. As promised 65% of 250 EUR landed on my account soon after. I recommended their services to my friends too because their request was immediately refused by Wizz Air lying that the cancellation was due to extraordinary circumstances.
Laura Gabriela Lopez Torres
9 months ago
siempre me atendieron en momento y me daban la correcta explicación del proceso
Lucas Ratton
9 months ago
Incrível!!!! Envie os documentos necessários e em menos de um mês recebi a indenização. Perfeito!!!! Muito simples de usar. Recomendo a todos que tiveram voos cancelados ou atrasados!!!!
Bogdan C.
9 months ago
Airhelp really took care of everything and managed to retrieve almost the full amount from the carrier. I didn’t have to do almost anything for this to happen.
Lena Olsson
9 months ago
Date of experience: March 12, 2023
Colm Magee
9 months ago
The service was clearly communicated, relatively speedy, courteous and accurate
Carina
9 months ago
I didn’t get any help or explanation from AirHelp why I did not get any kind of compensation after waiting in three month. It is impossble to get in contact with them by phone or mail. My flight from Stockholm to Frankfurt was cancelled due to ”change in schuedule”. That meant for me that I missed all the rest of the flights to Ushuaia where I should board a polarship to Antarctica. I had to bye a whole new ticket so I could reach Ushuaia in time. No help from Lufthansa. I thought I at least should have any kind of help because I belive I am entitled for a minimum of 600 euro for compensate the cancelled flight from Lufthansa. My advice, don’t pay for AirHelp you don’t get any help or compensation.
Mohammad Omar Zmaraiwal
9 months ago
Nice people with nice help
Valeria verrastro
9 months ago
Tutto perfetto! Bisogna solo avere pazienza e avrete la vostra ricompensa
Jolanta Capar
9 months ago
Firma szybko zajęła się moją sprawą. Jednak opłaty za prowadzenie zbyt wygórowane.
adrianasamson
9 months ago
Date of experience: September 08, 2022
Cristina Maftei
9 months ago
I got reimbursed for a canceled flight with their help. It was an overall smooth and great experience.
Mihai Simionescu
9 months ago
I dis not receive my money for my file- 3085665
Enxhi
9 months ago
Consiglio a tutti, ottimo servizio, operatori gentilissimi e veloci a rispondere. Abbiamo ottenuto il risarcimento in breve tempo.
Annamaria Cuzzo
9 months ago
Ho ricevuto i miei soldi in tempi non biblici.molto soddisfatta
customer
9 months ago
Sunt foarte mulțumită de serviciul prestat la început am fost sceptica nu credeam ca așa ceva e posibil dar bravo echipei m-au ținut la curent cu fiecare etapa a întregului proces. Mulțumesc frumos.
CARMEN FLORENTINA OBRETIN
9 months ago
It was a beautiul experiencee, in the way AirHelp made the recivery of part from the costs of canceling my flight from Tel Aviv-Bucharest possible. I will recomand them to everyone that has problems with their flights
Rebeka
9 months ago
The whole process of getting a compensation for my flight was very easy for me as a client and the communication with Airhelp was great. Would recommend.
Vanja
9 months ago
I got the money in the time promised but out of 260 EUR I ended up with 100.
Aron Florin Nicoara
9 months ago
Yes, I had a pleasant surprise because I managed to recover my money on the ticket in amount of 162 euros, before I requested your services I tried with another company who said that I would not benefit of no compensation, so I can say that the AirHelp team did their job very well in all respects.
Marie-Jose Koole
9 months ago
Snelle reactie na verschillende misverstanden met andere organisaties.
Izabel Matos
9 months ago
A AirHelp é eficiente, mas cobra uma taxa muito alta dos clientes, 35% acho que poderia ser uma taxa mais simpática. Eu costumo viajar de avião, mas foi a primeira vez que não voei devido a um cancelamento em cima da hora. Fazer assinatura anual, neste momento não acho vantajoso.
Sorin Leibovici
9 months ago
Date of experience: March 12, 2023
Sartorius Florentina Roxana
9 months ago
Es war super einfach,hätte nie gedacht das es auch klappt !ihr seit die beste !
Shunmugalakshmanan Jagathesan
9 months ago
Very systematic and professional service.
Vera Nikitina
9 months ago
Thanks Airhelp for sorting out my claim with an airline. Was pleased to know that I was paid a compensation for my cancelled flight just few months after applying!
Irakleidia Christou
9 months ago
Finally I got the money back for a flight delayed over 3 hours.
Orlaith Barrett
9 months ago
Very helpful would definitely recommend using air help !!
Guillaume A
9 months ago
Date of experience: March 12, 2023
Georgiana Dumitrache
9 months ago
The process was simple and intuitive
LEONA
9 months ago
Easy, direct, successful refund.
Sylwia Poplawska
9 months ago
Za pierwszy lot odwołany dostałam pieniądze po miesiącu za drugi minęły dwa miesiace i dalej nic ani odpowiedzi od airhelp
Arijana Koric
9 months ago
Date of experience: April 19, 2022
Georgios Papastavrou
9 months ago
i am very satisfied how the handled my case and was succeed also immediate response to my questions is excellent choice when you travelling
Sjoerd Canninga
9 months ago
Airhelp supported me in the background and is transparent and clear. It provided me an advantage, I would have missed.
George de Oliveira Marques
9 months ago
Quick reply and objective resolution of problems
Miguel Montenegro
9 months ago
Date of experience: March 13, 2023
Maurycy Krajka
9 months ago
Długi czas oczekiwania, bardzo duża prowizja o ktorej nie bylo informacji na poczatku
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9 months ago
Malgré la complexité du dossier qui partait à priori voué à obtenir une issue défavorable, Airhelp a réussi à me faire obtenir satisfaction.
Iuliana Larisa Cojocariu Handr
9 months ago
Was a very fast process and all the information were provided clearly and quickly.
Chiara
9 months ago
Facile da usare, intuitivo, rapido. Rimborso ottenuto!
Jean Paul Matar
9 months ago
The experience was good cause at the end i got a refund, after 10months tho
Alex. K
9 months ago
Immer auf den laufenden gehalten. Gebühren könnten ein einig besser sein. Ansonsten Top Service
Razvan Moldovan
9 months ago
Very professional , clear Information about each step of thr procedure.
Anna Wach
9 months ago
6 miesiecy czekalam .ale w końcu pieniądze na kącie
Alena Mistric
9 months ago
Att jag fick snabbt kontakt med företaget och att det gick bra och snabb…
Gloria Rincón
9 months ago
Excelente servicio para acompañar el proceso de reclamación a compañias áreas. El servicio fue rápido y efectivo.
John White
9 months ago
Thank you, refund paid.
thiago silva
9 months ago
I got over£300 compensation after 3 months since i applied. i recommend it:)
Viktoria B
9 months ago
The service was great. They are reliable and trustworthy. I took 3 months to get my compensation as they promised. Well done AirHelp!
Marian
9 months ago
AirHelp contacted me after a severely delayed flight. With minimal effort on my side, I eventually received a nice compensation from the airline. I wasn’t expecting anything and I received several hundred pounds. Nice.
Maria De Monserrat Riofrio Vera
9 months ago
He reclamado dos vuelos cancelados y me han devuelto el dinero, excelente servicio
Mirian Schroder
9 months ago
To be honest I didn’t have much hope that the AirHelp team would be able to help me get the airline to take care of a flight cancellation without prior notice. The reason was because I had already tried everything with the airline’s “customer service”. But I must say that not only is the application easy to use, but you also receive periodic status emails. Needless to say, I have received compensation from the airline, thanks to AirHelp. Thank you very much AirHelp team !!!!
Giorgia Mandelli
9 months ago
Rimborso ottenuto e molto cospicuo, ma le tasse sono elevate e i tempi di attesa lunghi, ma penso sia normale non avendo fatto l’abbonamento premium. Consigliato!
Maciej Tatol
9 months ago
Wszystko szybko i skutecznie. Polecam!
Marius Dan Fitero
9 months ago
Date of experience: March 09, 2023
Kjell Fredriksen
9 months ago
AirHelp jobber systematisk for at vi skal få våre rettigheter. Det tar sin tid men til slutt kommer penger på konto.
danlun
9 months ago
Great work this time too. And now it took TAP only 14 days to pay out. Amazing work! Last time with TAP it was like 6-7 months…..
David
9 months ago
Se pusieron en contacto conmigo y todo fue rápido y fluido.
Lidia Nowicka
9 months ago
Bardzo rzetelna firma pomimo że nie przesłałam wszystkich wymaganych dokumentów bo je po prostu wyrzuciłam to otrzymałam częściowe odszkodowanie i bardzo się cieszę. Polecam tę firmę że względu na jej skuteczność
Ferenc Kopácsi
9 months ago
It came unexpectedly and was a pleasant surprise! Thank you!
Nurif Mujakovic
9 months ago
Perfect customer support! AirHelp keeps the customers always updated and helped us to get back our money!
Jonathan Fain
9 months ago
I recently used AirHelp to claim compensation for a delayed flight during Covid time and was impressed with the service they provided, as I recently got my compensation. The platform was easy to use, and the process was straightforward. I simply provided my flight details, and AirHelp handled the rest. I was slightly disappointed to learn that AirHelp was unable to help me with my Ryanair flights, I would have appreciated if they would provide more information on why certain flights were not eligible for compensation. It would be helpful if the platform could provide more detailed information on alternative recourse options in such cases. The fees charged by AirHelp may seem steep, but I believe they are worth it for the convenience and time saved. Overall, I would recommend AirHelp to anyone looking for a hassle-free way to claim compensation for flight disruptions.
Ann Tsereteli
9 months ago
Thank you so much, I asked several companies for help, but you were the one who really helped.
sandrina lopes
9 months ago
Super rápidos.
Wioletta Gawron
9 months ago
Szybka reakcja i wyplata pieniedzy . Mila obsluga
Samadhi
9 months ago
Mon expérience avec Air Help a été très bonne. Au début je n’y croyais pas trop, puis finalement j’ai sauté le pas. L’équipe a été très réactive et compréhensive. Lorsque la compagnie aérienne a accepté la demande, j’ai reçu le virement très rapidement. Un grand merci à toute l’équipe.
Tetyana Starynska
9 months ago
The experience of submitting the claim was quite simple and fast. I was so happy that I got my compensation, though I didn’t even hope for that. I will recommend this service to my friends. Thank you.
Mila Savicevic
9 months ago
Everything was smooth, I was notified on the progress and eventually managed to get refund.
Artur Abolyanin
9 months ago
Sembrava uffa e invece no, molto professionali
Anca Aldea
9 months ago
Got our claim very fast and with not headache. Airhelp offers a very intuitive Web page to document your claim and to keep track and monitor the entire journey till reimbursement. They are really good at it. We were reimbursed in less than a month.
Hannes Gröller
9 months ago
As usual, everything was great. I used AirHelp already a few times in the past years and it always was easy and fast to submit the claim. Within a couple of days I had the money on my bank account, after I got informed that the claim went through. I can highly recommend AirHelp.
Silvia Stefania Astelean
9 months ago
The best, move fast
Torunn Eliassen
9 months ago
Slapp å stresse med flyselskapet. Det var godt å overlate.den prosessen.til erfarne folk. Tok litt tid, men tror det hadde tatt lenger tid om jeg skulle gjort dette selv. Fikk også oppgradering på prosessen under veis. Tusen takk for god hjelp. Anbefales.
Claudiu
9 months ago
I’m glad that I used AirHelp to get my compensation for my cancelled flight. I’ve been told that is going to take up to 3 months to have my money but in the end was nearly 5 months, probably because in that period were much more complaints than usual. I’m happy that finally I got my money. I recommend AirHelp to anyone who wants to get compensation for their delayed/cancelled flight !
Donato Menchise
9 months ago
Servizio impeccabile. Complimenti
Stanciu Claudiu
9 months ago
They helped me get the compensation for my delayed flight. It took 4-5 month to solve the case but in the end the send me the money in 2-3 working days.
Hector Ayllon Santiago
9 months ago
Fue muy rápido, con éxito, lo único es el porcentaje que recobran como precio, un 35% quizás es un poco elevado
Abdinasir Jeilani
9 months ago
Date of experience: March 13, 2023
HR
9 months ago
Fast and efficient- have been able to help me several times when you are seemingly a silent sufferer of all the air traffic delays.
Ragnar G
9 months ago
Easy because you understand if you can get compensated or not Once you’ve filled in your details just relax, you’ll be updated along the procedure Good experience with 4 disrupted or cancelled flights
Kamila Fido
9 months ago
Date of experience: March 03, 2023
Debora
9 months ago
Tempi lunghi (più di 6 mesi), ma non credo sia dovuto a loro, spiegazioni chiare, e da quando hanno approvato il risarcimento il bonifico è arrivato il giorno dopo.
George
9 months ago
Successfully got me compensation for my cancelled flight. All I had to do was fill out a 5 minute form and airhelp took care of the rest!
Julien
9 months ago
Rien à dire, à peine un mois de délai entre le moment où j’ai donné le mandat à Air Help et le paiement…Oui ils prennent 35%, mais sans eux j’aurai récupéré 0euros, donc ça reste une excellente affaire. Simple et efficace.
Cyka Blyat
9 months ago
It was easy and I didn’t have to walk and talk with the airlines. Thank you very much.
Iryna Osipova-Shimundich
9 months ago
At first we didn’t believe there’s a chance to get any compensation, but thanks to AirHelp we got it.
Rattana
9 months ago
God info.hyggelig, rask behandling.veldig fornøyd
Cristina Maican
9 months ago
The waiting period was long, but the emd was great. And meanwhile, I had follow up emails all the time.
Katarina Holmgren
9 months ago
Riktigt bra hjälp! Trodde aldrig att jag skulle få kompensation men det fick jag tack vare er! Stort tack!
Ilona
9 months ago
Constantly updated about my case and at the end I got back my refund:) recommend this service!!
Liliya Pleskach
9 months ago
Wizzair refused compensation for my cancelled flight, when I’ve submitted a direct quotation. Air help managed to get refund quickly and smoothly.
Malgorzata Szarejko
9 months ago
Skuteczność 100 % nawet kiedy linia odmówiła wypłaty odszkodowania!
Miriam Fahn
9 months ago
your help was very good but i did not receive the payment
Daria Omelchenko
9 months ago
Thank you so much for your help in processing with claim compensation.
Agnesa Jönsson
9 months ago
Det har tagit nästan 1 år innan kom beslutet. Behövde skriva massa mail.
MegaBasmen
9 months ago
Firma bardzo solidna.Zawsze informuje o postępach w trakcie realizacji odszkodowania.
Ulricka
9 months ago
L’expérience était très bien car l’accompagnement s’est fait du début à la fin. A chaque étape du processus de remboursement, j’étais tenue au courant. Très professionnel. Merci encore
Angela Martins
9 months ago
Depois de um atraso longo num voo duma companhia aérea, contatei a AirHelp para que tomasse as medidas necessárias à fim de pedir uma indemnização a que teria direito, conforme previsto na lei. Enviei todos os dados necessários, comecei de imediato a receber mais regularmente informando sobre a situação e, ao fim de pouco tempo, recebi a indemnização, sem ter qualquer trabalho.
Soniel Shkembi
9 months ago
Έκανε ότι είχα διαβάσει ότι μπορεί να κάνει. Ασχολήθηκε με το αίτημα εξ αρχής και εγώ αποζημιώθηκα. Ευχαριστω για την υπομονή και τι δουλειά που κάνετε
Azra Isic
9 months ago
A great experience
Zandra Laverack
9 months ago
Är så tacksam för det jobb Airhelp lagt ned på mitt ärende. De var proffsiga och behövdes verkligen.
Daria
9 months ago
Thanks, good job!
Anna Marika
9 months ago
The whole process was fast, I was able able to get the money transferred fast, minimum paperwork I will use them again if it’s going to be needed
Monika Lesniewska
9 months ago
Choć proces uzyskania odszkodowania trafił do sądu i był długotrwały, zakończył się sukcesem – otrzymaliśmy najwyższe odszkodowanie. Dziękuję
Constantin Mitrofan
9 months ago
Foarte febrili ai atenți
Robert
9 months ago
Date of experience: March 13, 2023
Ventsislav Pavlov
9 months ago
Date of experience: March 12, 2023
Grażyna Książk
9 months ago
Udało się uzyskać odszkodowanie od Wizzair.
Katarzyna
9 months ago
Date of experience: March 12, 2023
Arie
9 months ago
Ze hebben exact gedaan wat ze beloofd hebben.
Oana
9 months ago
Indeed very professional and the best thing is that they keep you updated so no need for follow-up.
Mária Erika Mihalkó
9 months ago
I am grateful for the quick help. Thank you very much . I will recommend Airhelp to everyone.
Daniela C
9 months ago
Date of experience: March 05, 2023
Cristina Elena
9 months ago
Thank you for your help! Very professional. The money recovery process was easy and transparent. We received periodic information about the status of our request. We appreciate your help.
Vasile Leonard Berca
9 months ago
Best team! Thanks for help.
Mattias Per Åke Tonning
9 months ago
Great support and the fact that you NEVER give up. Also appreciate the continuous feedback you give.
Kliencie
9 months ago
Ogólnie sprawa zalatwiona profesjonalnie i bez większych przeszkód, polecam:)
Ana-Maria Balan-Cocheci
9 months ago
It was all very smooth. We appreciate all the help. As a suggestion, the commission fee is a little bit too high. In rest everything good. Thank you, guys!
Mitch
9 months ago
3+ uur vertraging gehad. AIRHELP heeft dit heel netjes opgepakt en afgehandeld. Erg blij mee.
William Boyde
9 months ago
Performed as advertised, customer service was responsive. Received the money within a reasonable time frame.
Vanessa Colangelo
9 months ago
Date of experience: March 12, 2023
Loren Shih
9 months ago
Date of experience: March 03, 2023
Customer
9 months ago
Although my claim took a little while to get sorted, when it did, I was completely satisfied with the result. I will not hesitate to use their service again in the future if I find myself in need.
Hermann Hoel
9 months ago
Meget bra. Hadde egentlig ingen tro på noen erstatning. Airhelp tok jobben og erstatningen kom inn på konto etter kort tid.
Irakli Psuturi
9 months ago
They did evrything as promised and always been on contact. great company
Ani
9 months ago
Great service! Worth every penny! Got my compensation back for the 30+ hr delayed flight.
Vinay Kanhye
9 months ago
The service and timely settlement of our claim was amazing
kjell aasheim
9 months ago
Good job, couldnt done it myself
Nandor Zoltan Juhasz
9 months ago
he does fast and high quality work.
Raul Reci
9 months ago
Great experience, easy to work with them.
Mari Chkhikvishvili
9 months ago
They handle my claim good. But It takes 4 month.
Mladen Milanovic
9 months ago
Un robo , no lo recomiendo a nadie…
Daniel
9 months ago
Fantastic, got my money 682e for my trip to Belgrade in september, got my money 2023 mars , Easy and pretty fast. thank u
Ibrahim khankhara
9 months ago
Honestly the smoothest experience ever!! They were very easy to work with and always kept me updated. Would recommend to everyone who
Edmond
9 months ago
Thank you very much AirHelp you are the best .
Marius Merlusca
9 months ago
A fost ok sa se ocupe echipa de la airhelp de recuperarea banilor .
Agron
9 months ago
Jag fått jätte bra hjälp. Tack för allt.
Peter
9 months ago
Airhelp gjorde hvad de lover, nemlig at kæmpe for kompensation fra flyselskabet og det leverede de til fulde på
Juxhin Decka
9 months ago
Airhelp follows correctly every step and informs you .
Manel Garcia Salmoral
9 months ago
Date of experience: March 04, 2023
Jan
9 months ago
Väldigt enkelt och väldigt lättsamt att få tbx pengarna med er hjälp Stort tack
Per Träff
9 months ago
AirHelp hanterade hela ärendet och jag fick ersättning som jag förmodligen inte fått annars. AirHelp bistod alltså med kunskap och process som jag saknar.
Chrysoula
9 months ago
You have to be patient as it might take some time but it is worth it. Arriving at the airport to find my flight delayed for 4 hours, and later also overbooked… Thank you for getting my money back for that annoyance.
Justyna
9 months ago
Great company, fast payment.
Adrianna
9 months ago
Odszkodowanie wypłacone wszystko ze strony airhelp szybko załatwione. Dobry kontakt na chacie. Jedyna zwłoka była z wizzair z odpowiedziami ale w końcu się udało:) mam nadzieje ze już więcej problemów z lotem nie będę miała ale jeśli tak to wtedy tylko z airhelp. Polecam
Sandu Balica
9 months ago
Danke , sehr zuverlaessig
Jolanta Maj
9 months ago
Sprawnie przeprowadzona sprawa, nie spodziewałam się że można jeszcze tyle uzyskać! Polecam
Mirko Spurnik
9 months ago
AirHelp did an amazing job, we are extremely pleased how things have turned out and will definitely contact AirHelp again, if we have any issues with flight delays. Keep up the good work!
Daisy El Ghalbouny
9 months ago
Very professional company! Great communication and service. In two months, I received the compensation money on my bank account. Very helpful! Thank u Airhelp!
Matus Bacinsky
9 months ago
Thank you, very helpful!
Tomasz Lewandowski
9 months ago
Wszystkim się zajęli. Od A do Z. I na bieżąco wysyłali informacji o statusie sprawy. Zdali egzamin na piątkę.
Cathy s
9 months ago
Thank you so much for your help in getting us compensation for missing flights due to flight delay and we had to pay for an extra flight. We appreciate your help.
Alejandro
9 months ago
Muy recomendable. gracias
Tassilo Rodlauer
9 months ago
Erst schickt man alle Unterlagen ein, dann wird einem eine mögliche Entschädigung von 600 Euro pro Ticket für die enorme Verspätung vorgegaukelt. Sagen die „Experten“ nach Sichtung der Unterlagen. Bei mir ging es um zwei Tickets = also 1.200 Euro. Das hat alles sehr lange gedauert. Am Ende kommt eine Nachricht, die Airline habe die Vergütung um 50% gekürzt, weil sie das Recht dazu hätte. Auf meine Frage an den so gut wie unerreichbaren Support, wie das möglich ist wenn die „Experten“ das doch geprüft hätten – keine Antwort. Also bekommen wir nicht 1.200 Euro minus Bearbeitungsgebühr sondern Schlappe 390 Euro. Keinerlei Garantie oder Information, was die Airline wirklich bezahlt hat = alles sehr intransparent und wirklich nicht zufriedenstellend. Mach ich nicht mehr. Die Antwort der Firma ist weiterhin nicht transparent. Warum erklärt man mir 1. nicht die Gründe für die Reduktion und 2. nicht warum dass die sogenannten Experten nicht erkannten??
netsolutions
9 months ago
Airhelp is a scam ,The Airline paid them for my claim but they did not pay me even after 2 months. This is 6 months of waiting and still no help. I contacted 2 times after i added the review but no help from customer service. Waste of valuable time. Still no payment or check.
Sarah
9 months ago
After months of emails, attempted phonecalls and complaints seeking a refund from an airline, I decided to give Airhelp a try. I’m happy to report that they were able to deliver a substantial refund, communication was very good throughout the process and the payment was prompt once the settlement came through from the airline.
- Bruno António
9 months ago
Empresa séria e cumpridora! Ajudaram na perfeição em processo de reclamação contra a companhia. Toda a informação prestada, foi clara e objetiva, cumprindo e informando cada passo. Objetivo conseguido. Processo simplificado para o cliente. Parabéns! Recomendo
Ana Perovic
9 months ago
Great experience! Very professional and to the point. Upload required documents, wait, provide your bank account, receive your money. Done.
Anna Cenkner
9 months ago
Mimo czasu sprawa przebiegla pozytywnie,polecam
mp
9 months ago
Foi rápida e eficaz na resolução.
Mateusz Mazanek
9 months ago
Jestem bardzo zadowolona. Bezproblemowo.
Sasho Stojkovski
9 months ago
Very professional company, highly recomended. As they told me the case will takes about three months. In three months I got the compensation money on my bank account. Great comunication and service. Thank you Airhelp!
Antonella Fino
9 months ago
Ho ricevuto il mio risarcimento dopo aver mandato la documentazione richiesta… tempi un po’ lunghi ma il risultato è stato raggiunto
customer
9 months ago
Got my tweet on that precise moment, and did all the job, until recovering the money. Impressed on their service!
Neacsu Carmen-silvia
9 months ago
Very helpful!!! The best!!!
Oscar Palmquist
9 months ago
Nice job, here some suggestions on how to improve: You were not clear about how much I would have to pay you (service fee). Also, I think you should mention based on what law or rule you would fill my claim, so I would feel more comfortable.
Vesna
9 months ago
Very positive experience, I m so grateful for your help! Thank you!!!
Ioana
9 months ago
I am excited to say that Air Help offers 100% reliable service to their customers, they very thorough in investigating your case and will keep you up to date every step of the way until the end of the process. I found them online by myself(not recommended by anyone) and I am so happy I went ahead with them. Air Help got my money back and If anything happens again I will definitely ask for their help again. I am recommending them to everyone I know.
...
9 months ago
The company provided support beyond necessary, was very fast in securing the refund. Also very patient and helpful in communication for the finds to reach my bank account. Very positive feedback for them.
Jan Wasilewski
9 months ago
Pomoc firmy i zaangażowanie w załatwianiu wielu formalności na ,które osobiście nie miałbym czasu ani wiedzy jak tego dokonać.Śmiało mogę ją polecić wszystkim którzy znaleźli się lub znajdą w podobnej sytuacji do mojej.
Borko
9 months ago
AirHelp provided for me efficient and intuitive support. Please keep up with good work!
Mykola Mazuryk
9 months ago
Really great service. Highly recommend.
Amira Tozo
9 months ago
Bra och okomplicerat! Tack! Rekommenderar Air Help!
Gema
9 months ago
Han sido una experiencia muy satisfactoria. Solo he tenido que firmar algún documento, mandar documentación y sin hacer nada más he recibido la compensación económica que me dijeron. Me han estado informando en todo momento. Espero no volver a tener problemas pero en caso de tenerlos, repetiría sin dudarlo
Elvis Barrantes
9 months ago
Fue excelente servicio me contactaron rápidamente y fue bien fluido el procedimiento, quede muy satisfecho con el resultado final.
Jan R
9 months ago
Our delayed flight was on 28th March 2022 and I receive confirmation from the airline on 12th April 2022 that compensation was due. It then took 47 weeks for the money to arrive and only after I raised a separate claim with the Airline Dispute Resolution service, so I am not actually sure that AirHelp achieved anything to assist my claim.
MedDoc
9 months ago
Finger weg – absolute Unverschämtheit! AirHelp holt sich durch irgendwelche, miesen Tricks eine angebliche Unterschrift, die meinerseits nie geleistet wurde sondern lediglich eine Anfrage meinerseits, ob eine Entschädigung durch die Fluggesellschaft überhaupt in Frage kommt. Daraufhin habe ich zwar eine Auszahlung erhalten allerdings mit knapp 40% Provision, die ich mir hätte sparen können und die ich so nicht unterschrieben habe! Dazu kommt, dass die durch die Flugstornierung entstandenen Zusatzkosten in Höhe von mehreren 100 Euro durch AirHelp weder vertreten noch ausgezahlt wurden. Also Finger weg von dieser Organisation – sie nimmt unfassbar hohe Gebühren ohne irgendeine Arbeit zu leisten und ohne einem die Möglichkeit für eine überlegte Entscheidung zu geben, ob man durch die Organisation vertreten werden will oder nicht!
customer
9 months ago
When it comes to dealing with the Airlines, it’s like David vs. Goliath. Passenger rights are very often violated and no one to turn to. Air help had our backs and held the airlines accountable. Thank you!!
customer
9 months ago
Super easy and super fast! I got the refund before I even noticed that
Karin Weirauch
9 months ago
Dass die Forderung noch einmal aufgenommen wurde, nachdem ich schon eine Ablehnung hatte und nicht mehr damit gerechnet habe
Gabriela
9 months ago
When I applied to AirHelp to obtain compensation for a canceled flight, I was very skeptical that I would get a positive result. But AirHelp was very prompt in responding to all the messages sent, starting with the initial request. They regularly informed me about the steps taken. The result was that in a little over 4 months after the initial request, I received the compensation for a canceled flight. A direct discussion with the company did not lead to any results. I am very satisfied with AirHelp, it offers a professional service. Thank you AirHelp!
Otilio Pinto Vaz
9 months ago
Solo decir que estoy muy agradecido a AirHelp por el servicio prestado, yo solo no hubiera llegado a ninguna parte!
Khanda Mohammed
9 months ago
Hei! Jeg synes det at AirHelp jobber hard med kundene som de har kravet fra flysselskapene. Kunder er veldig fornøyd med deres støter. Mvh Kamaran Karim
Andreea Ursu
9 months ago
I always received an update about the status of the problem until it was resolved. Very grateful that I get the help from you guys! Thank you so musch!
Armando Finocchiaro
9 months ago
Veramente bravi ho provato anche su altri siti ma solo loro mi hanno a soddisfatto a pieno
Ioana B
9 months ago
Sono molto bravi e già la seconda volta che ottengo il rimborso per un volo con loro .
Mia Cvjetković
9 months ago
It took altogether 11 months to get 30% of the incurred cost due to my flight cancellation, but I guess something is better than nothing or close to nothing (what the airline offered was a joke). Once I got the e-mail that the claim has been succesfully resolved it took another 5 months to get the money on my account.
Valter Navoni
9 months ago
Date of experience: March 11, 2023
Mario
9 months ago
Geld wel teruggekregen, maar ze berekenen gewoon superveel geld voor de dienst. 140€ van 400€ hebben ze behouden.
Grzegorz
9 months ago
Kolega mi polecił ten serwis. Akurat mój lot się opóźnił i po raz pierwszy skorzystałem w przypadku opóźnienia z serwisu zewnetrznego zajmującego się odszkodowaniami. Udało się. Polecam i pozdrawiam cały zespół.
Roger Bartram
9 months ago
AirHelp was recommended by fellow travellers who shared our experience with WizzAir. We made contact on our return from holiday, they agreed we had availd claim & left them to it. They kept us well updated with progress & informed us of their success less than 6 months after claim was submitted. The agreed compensation is now in our bank, we couldn’t be more gratefull & highly recommend AirHelp.
Nils Guillermin
9 months ago
Easy and convenient. Barely had to interact with the service for them to render aid to me.
Fahad Iqbal
9 months ago
It was good experience. Although it took almost 3 months to get the compensation.
Marina Kondyli
9 months ago
Everything was easy and comprehensible. I liked that there was a regular update about what was going on. Of course, I was happy with the final result.
LELIEVRE
9 months ago
Traitement rapide de la demande. Messages réguliers pour informer de l’avancée du dossier.
Laetitia Guillaud
9 months ago
La compagnie m’avais déjà répondu en me disant que aucun dédommagement ne pourrais être fait. Air Help m’as aider et en 4 mois j’ai pu recevoir un dédommagement! Super travail
Lutfi Tafilaj
9 months ago
Die Mitarbeiter waren freundlich und bei Fragen waren sie immer da.
Alessandro Fuentes
9 months ago
Vengo contattato da AirHelp in seguito alla cancellazione di un volo i primi giorni di gennaio.. non ne ero minimamente a conoscenza. Risultato? Procedura facile e comoda da compilare, esborso ottenuto dopo due mesi! ❤️
Demetrio Polimeno
9 months ago
Il rimborso avvenuto in tempi minimi Consigliato.
Radu Dana Marilena
9 months ago
compared to other recovery companies that have lower commissions, airhelp almost completed the recovery of our compensation, I say this because they only recovered the money for one person out of 2. they are very prompt when you have any questions, they answer anything question to understand. I will call on them again if we have any more problems. Thank you!
Martyna
9 months ago
I have been waiting for the money since June last year. Only recently they told me that my case requires special lawyers and they will charge me twice as much and they need more paperwork. Still waiting for money. I am not impressed with them at all.
Koenraad Eeckhaut
9 months ago
Je goed op de hoogte gehouden van de stand van zaken en hoe ver ze ermee zaten met het dossier
Mihai Pascal
9 months ago
So I had this flight between two European cities canceled just a few hours before it was supposed to take off. I was simply notified via SMS; no particular reasons were specified. As expected, it was a major inconvenience, especially since I had another reservation at the destination. All in all and to spare you the details, me having to forcefully extend my vacation cost me a considerable amount. First, I tried to settle this with the air company, politely demanding the money they rightfully owed me because of the short-notice cancellation that completely ruined my short-term plans. To absolutely no avail. Besides being almost impossible to get in touch with, I would always get the same automatic message telling me that the cancellation was caused by sudden, unexpected and/or extreme circumstances (hence, they don’t owe me anything), though I knew pretty much for sure that it wasn’t the case. This made me FURIOUS. Meanwhile, the site where I got the tickets from kept emailing me about the cancelled flight and recommending me that I acted via AirHelp. Seeing that I can’t do it on my own, I did some research and decided to give them a chance, though I didn’t expect much of them, to be honest. So I completed the form on their site, telling them everything in great detail, they reached out to me via email and I supplied them with PROOF FOR EVERYTHING I stated, armed myself with patience and waited (I knew at this point that it can sometimes take over 6 months for them to settle the case). The communication with AirHelp was nice and smooth. They constructed the case and let me know about it within a few days. And to my surprise, after two or three weeks they told me that the air company was now willing to pay me the compensation. I was really amazed. After that, it took an additional three months (for various formalities, I imagine), but two weeks ago they reached out to me again asking for my IBAN so they could provide me with my compensation (minus a 35% cut for them). I gladly obliged and after a single working day, the specified sum was now on my credit card. So yeah, a really pleasant surprise, I’m really glad I turned to them and I recommend AirHelp to anyone who has the right to a compensation for a delayed/cancelled flight and has a hard time getting it from the air company.
Nikola Vrlazic
9 months ago
Agents had big gap in their process. They have forgot to ackmowledge submitted documents which resulted in prolonging our case with complaint related to cancel flight. After this, we needed to pursue status Of complaint multiple times Because agents were telling us different updates. After 8 months Of talking we were able to get the our refund. I would expect this to be faster. When I Had same case with cancelled flight where ticket has been directly bought at airplane company refund was completed in 4 weeks. Please speed up the process.
Piotr Szczesniak
9 months ago
It was good experience, transparent and satisfying
Roberto Mendoza
9 months ago
Rápida atención
Ann Hustis
9 months ago
I cannot say enough good things about AirHelp! They were successful in getting money back on 4 of my last 5 disrupted flights. They communicate with me with the correct level of detail and at a good frequency. I will continue to use AirHelp. Thank you team; keep up the great work.
Alexander Seletsky
9 months ago
I had a seamless experience with Airhelp, as everything went smoothly and I received a refund from Wizzair within 3.5 months of my trip. I am not only pleased to have received the money, but also satisfied that justice has been served, as airlines often seek to deceive and overcharge their customers.
Natalia Onyszczak
9 months ago
Date of experience: March 04, 2023
Timofei Stratanenco
9 months ago
Great work, responsive! Good service, something that no-one else provides. Very quick money transfer, had to be with in a week, but came in within 15h.
Inga Milverton
9 months ago
Good company, good communication, i am happy
ElkoC
9 months ago
Very high fee, but ok…
Hasna Marouani
9 months ago
Cette expérience très bien pour la remboursement très rapide merci
Satisfied client - T
9 months ago
No fuss, left them to it and the desired result was reached. Compensation cases with airlines can be tricky/take a significant amount of time, don’t expect swiftness. As far as I’m concerned, a 5 month + wait is nothing when your getting double the money lost returned.
Ivonne Emile De La Torre Jaure
9 months ago
Airhelp logro que me regresaran el dinero, solo seguí sus instrucciones y ellos fueron los que hicieron el trabajo. Muchas gracias
Bogdan Condr
9 months ago
I am shocked, I thought i wouldn’t have gotten my money back. You guys are the best company which helped me get my money from my lost flight. I recommend you to all my friends and family. The best!!!
Sergiu Dan
9 months ago
Date of experience: March 04, 2023
mariasole montera
9 months ago
Non avrei mai ottenuto il mio risarcimento se non fosse stato per airhelp. Basta avere pazienza (ci sono voluti 8 mesi, ma che soddisfazione poi!) e fiducia. Grazie mille
Maria
9 months ago
No information on how the compensation was calculated. Ended up with much less than originally expected. Poor communication in response to emails and queries.
Diana Silva
9 months ago
Serviço de acordo com as expetativas. Diligência e sucesso do tratamento da reclamação e consequente indemnização.
Ionut
9 months ago
Am fost despagubit.
Elizabeth
9 months ago
Quick and transparent. I shudder to think what Ryan Air would have done if I’d gone at it myself, seeing the problems with those that did that on twitter
Janis Kozlovskis
9 months ago
You shouldnt do anything. Just give a details and thats it!!
Filip Pachucki
9 months ago
This was beyond my expectations! I honestly didn’t think this was even possible. Within a couple of weeks I got reimbursed for my flight that was delayed over 5 hours. Amazing!
Armando
9 months ago
Espectacular, quando eu fui mal atendido pela TAP Portugal o meu voo foi 10 horas depois é ninguém me informou de nada nem sequer falaram comigo desprezara-me. A AirHelp.com sempre muito atenciosa ao meu caso, sempre me puseram a par de toda a situação do processo e no final veio a minha compensação, demorou um pouco mas veio a demora faz parte do processo. Obrigado AirHelp.com pela sinceridade e pela atenção 5 estrelas.
Marius Vasile Vasiu
9 months ago
Date of experience: March 04, 2023
Vittoria Torsello
9 months ago
Efficienti e puntuali
Asdrubal
9 months ago
Nuestro caso fue manejado de manera muy profesional. A cada paso del proceso me informaron de lo que debia hacer y lo que deberia esperar. Todo funcionó tal y como me informaron.
Heidi
9 months ago
AIRHELP TOK KONTAKT, ORDNET HELE PROSESSEN FOR MEG. HOLDT MEG ORIENTERT UNDERVEIS, OG OVERFØRTE PENGER SOM LOVET. DE TAR NOE GEBYR, MEN ABSOLUTT VERDT DET!
Carol O'Beirne
9 months ago
I found these to be very good apart from trying to contact when there was an issue with entering bank details. Took a long time for them to get back to me but when they did they had fixed the issue with no problem at all.
VéRONIQUE CARPIN
9 months ago
Remboursement inattendue Merci beaucoup pour votre perseverance
Frau Ilse Koppe
9 months ago
war sehr zufrieden
Dhruv P
9 months ago
Straightforward, easy and quick!
Liesbeth Wouters
9 months ago
Date of experience: March 11, 2023
Omar Najdawi
9 months ago
Without you i would not have received the compensation. Great service!!
Igor Sabljic
9 months ago
Best company ever. They do everything for you. And they are always avaible to tell you kn what step you are. I recommend this to everyone.
Piotr Szymanski
9 months ago
Łatwy proces, nie wymagał mojego zaangażowania. Otrzymałem odszkodowanie zgodnie z obietnicą. Polecam.
Gabriela Bungardi
9 months ago
Date of experience: March 04, 2023
IT
9 months ago
Good communication and get what AirHelp promised.
Corina Silaghi
9 months ago
Absolute brilliant! Got my money back as compensation. Highly recommend AirHelp!!!!
Odd Terje Heimen
9 months ago
Kjapp og god kommunikasjon. Takk for hjelpen! Hadde gått glipp av disse pengene om dere ikke hjalp til.
Carolina TL
9 months ago
Great experience, not a lot of waiing time for payment, very reliable service.
Gail Wang
9 months ago
We received our money 7 months after the flight. Unfortunately Wizz Air kept some ( the most) and the fees for Air Help, so we received a much lower amount. Worth it if there are no other avenues for compensation
Valérie H
9 months ago
Simple relativement rapide (moins d un mois) J ai été remboursé, biensur pas de l intégralité AirHelp à pris sa commission. Mais en effectuant mes démarches seule j etais partie pour ne rien avoir du tout ! Donc oui je suis satisfaite. Au départ je croyais encore à une arnaque mais quand j ai lu les avis, j ai fait ma recherche etc j etais rassurée et le pompon quand j ai eu les sous sur mon compte j étais convaincue.
Valentin
9 months ago
Bin definitiv zufrieden und überrascht, da ich nicht gedacht hätte, dass es klappt. Besser gesagt, AirHelp ist auf mich zugekommen und ich wusste zunächst nicht, ob ich mich darauf einlassen soll, aber es hat sich ausgezahlt.
Burak Eliacik
9 months ago
Un suivi excellent de mon dossier, un travail très efficace. J’ai été remboursé au bout de quelque mois. Je recommande fortement.
Zejna Grahovic
9 months ago
Ze zijn heel goed. Ze helpen mensen goed die hun geld niet terugkrijgen van de vliegcompanies. Dat ze die wel terug krijgen
Mihaela Rotari
9 months ago
Sunt foarte mulțumită de rezultatul lucrarii dumneavoastra.
Jakub Černý
9 months ago
Helpful and straightforward. Thanks.
Jose Esteban Pérez Roldan
9 months ago
Gracias de nuevo por su colaboración y gran ayuda!! Es para mi un excelente trabajo por que siempre respondiendo muy amablemente a mis inquietudes y preocupaciones, estando al pendiente de mi situación y sobre todo resolviendo el problema por mi. Muchísimas gracias!
Gill Benjamin
9 months ago
After deciding not to go through trying to retrieve my payout from Wizzair, to my delight the airhelp team did not give up and I received most of my money.
Ayuk Justin
9 months ago
A straight forward process.
Kushtrim Berisha
9 months ago
Grazie a questa azienda ho ricevuto risarcimento di 3 voli , grazie Air Help siete fantastici, complimenti per il vostro lavoro , Grazie.
HW
9 months ago
Super Service, In Anbetracht, dass die Fluglinie uns nichts zugestehen wollte, sind die Kosten voll in Ordnung.
AnneS
9 months ago
J’ai connu air Help grâce à une amie. Je suis ravie de leur efficacité suite à l’annulation d’un vol pour ma fille. J”ai perçu un dédommagement de la compagnie que je n’ aurai pas obtenu sans eux. Merci
Maisoon Shabaan
9 months ago
Amazing job, I got my refund very fast
Jose Manuel
9 months ago
Monte informan de la comisión que se cobran por la gestión hasta una vez contratado y es una exageración por una gestion simple y con garantía de resultado
linimal
9 months ago
Date of experience: March 11, 2023
Angelina Temel
9 months ago
Thank you guys for help, it’s a pleasure to work with you!
Christelle Lacroix
9 months ago
Très satisfaite de la somme obtenue. Air Help est très compétent car avec volotea c’est impossible en tant que client de se faire rembourser alors être indemnisé, je n’y croyais plus.
Jürgen Edelmann
9 months ago
Schnelle Hilfe, gute und klare Kommunikation. Insgesamt super Service. Nur zu empfehlen.
WizzShittyServicesEver
9 months ago
I got indeed the money back from wizzair however make sure you read Airhelp rates.
Borana Metaj
9 months ago
Efficacité, suivi du dossier et communication régulière pendant le traitement de celui.ci!
Alex Voronov
9 months ago
Date of experience: March 11, 2023
Marie-france Bertel
9 months ago
Indemnisation suite à problème sur un vol, en avril 2022. Seule, cela aurait été difficile, et probablement sans succès, car il a fallu 11 mois pour obtenir le dédommagement. Air Help a effectué toutes les démarches et le virement vient d’être crédité sur mon compte.
Stefan S
9 months ago
Hebben ervoor gezorgd dat ik geld heb terug gerecupereerd na vertraging van 4u. Enkel wat gegevens van vertraging moeten opgeven en de rest hebben zij voor mij gedaan. Ook geregeld update gekregen van hoever ze stonden met mijn zaak.
Dagmara Mróz
9 months ago
Date of experience: March 04, 2023
Roberto
9 months ago
Arrabbiato per le 4 ore di ritardo subite ma consapevole che oper avere i rimborsi teorici fossero necessarie energie e tempo non disponibili, ho trovato questo sito che ha mantenuto tutte le promesse fatte. Allegando un po’ di documenti hanno pensato a fare tutto loro e ho ricevuto pochi giorni fa il bonifico della cifra che mi avevano prospettato inizialmente senza problemi.
Ari
9 months ago
They are awesome, very clear from the begining with everything! Theyhelped me with my request and I got the money refunded without any problem!
Viktória Eszter Sänger
9 months ago
Date of experience: March 04, 2023
Lucano 71
9 months ago
Excellent service. Effective in delivery and very efficient in keeping informed about progress
Arianna Floriani
9 months ago
Io ci ho provato.. ero titubante ma non avevo nulla da perdere…. E’ stata un po lunga ..ma dopo 7 mesi ho ricevuto il mio rimborso… Air help ha rimborsato tutta la cifra che mi aveva promesso….grazie
Inha Baraniuk
9 months ago
Merci l’équipe, vous êtes super vite,
Giorgia Augeri
9 months ago
Dopo primo tentativo di rimborso direttamente dalla compagnia, respinto, mi sono rivolto a loro ed ho ottenuto il rimborso con facilità
Amjad Pervaiz
9 months ago
It was a very smooth experience. My case was handled professionally and I received my compensation in a very short period of time
Johnny
9 months ago
Sehr gute Abwicklung, gerne wieder
Ana-Maria Balaita
9 months ago
Easy to apply, good feedback, claim resolved
Akoussir Mohamed
9 months ago
Good service good company thanks
Charlotte Flanding
9 months ago
De fik pengene ud af flyselskabet, trods en masse krumspring fra flyselskabets side
Denise Tan Ai Jee
9 months ago
They got me the money I needed. Thanks
Yüksel Özdemir
9 months ago
Dickes Lob an das Team. Tolle Unterstützung. Entschädigung erhalten.
Frantisek Ginovsky
9 months ago
They helped me to get money back of my missed fly. Good job. Thank you
Noor
9 months ago
Hat zwar etwas gedauert aber echt zuverlässig und würde ordentlich entschädigt. Vielen Dank!!!
Ioana Ghinescu
9 months ago
Everything worked as communicated, hassle-free experience. I have got reimbursement, which would have likely cost me much more if i had tried it on my own
Roberto Richetti
9 months ago
Si sono occupati di tutto, loro ed in un tempo assolutamente ragionevole mi è arrivato il rimborso
customer
9 months ago
Date of experience: March 05, 2023
customer KB
9 months ago
You are very helpful and honest!! Thank you so much!!
Przemysław Rzepniewski
9 months ago
Date of experience: March 04, 2023
Rita
9 months ago
Vi fick tillbaka pengar för ett inställt flyg.
Vito Salerno
9 months ago
Servizio eccellente, tempi ragionevoli, impensabile che da solo avrei potuto ottenere un risarcimento
Janique Giraud
9 months ago
Date of experience: March 11, 2023
Thomas P
9 months ago
Date of experience: March 11, 2023
Magdalena Albinska
9 months ago
You really took care about my case. I knew each step going on. Well explained. And last but not least, you made it – I have my compensation. Thank you!
Francis
9 months ago
Apres une année de negociation AirHelp a obtenu un remboursement aupres easyjet
Paulina
9 months ago
Nie polecam, największe prowizje na rynku!! Przypadkiem kliknęłam ofertę i już nie mogłam z niej zrezygnować! Długi czas oczekiwania na zwrot.
Thierry Durepaire
9 months ago
Pas facile d’avoir des nouvelles concernant l’avancer des démarches. 10 mois pour avoir le remboursement c’est long surtout que vous vous vanter quand passant par vous les démarches sont rapide et d’avoir des avocats pour faire pression sur les compagnies. Manque un numéro de téléphone pour vous joindre. Pour s’incrire c’est simple âpre c’est beaucoup plus compliquer de plus si l’on vous pose pas des questions vous nous laisser sans information 10 mois c’est long pour un droit. Cordialement
Iroland Tabaku
9 months ago
Thnx for all. Thnx
Tata Batsankalashvili
9 months ago
Airhelp was great help in getting my compensation for delayed flight
Sara
9 months ago
Very easy process and the company keeps you updated all the time.
Angel Garcia del Pozo
9 months ago
Me consiguieron la reclamacion por una comision por exito. Muchas gracias.
Daniel Michel Bühler
9 months ago
Einziger Makel, dass die ganze Kommunikation zeitweise ins englische wechselt, obwohl ich meine Angaben alle in Deutsch eingegeben habe (ich spreche kein englisch) . Aber ansonsten sehr zufrieden. Ich hoffe, dass wir das Geld vom Jahr 2021 auch noch bekommen. Der Fall ist immer noch nicht abgeschlossen.
Adrian Macsim
9 months ago
Seriously and very good service. Thanks for everything! I’m highly recommended
Ann-Marie
9 months ago
Hatte schon mit nichts mehr gerechnet & dann kam einfach die Mail von Airhelp! Absolute Empfehlung, ich musste mich um nichts kümmern!
Sergiu-alin Bufnila
9 months ago
Date of experience: March 11, 2023
Loris Mannino
9 months ago
Grazie al vostro intervento ho ricevuto un rimborso da Wizzair per un volo cancellato. Non ho dato 5 stelle solo per il fatto che comunque il vostro intervento non è gratuito, come pubblicizzato,ma,trattenete il vostro compenso dal rimborso. Va benissimo, alla fine è grazie a voi se ho ottenuto un risarcimento, ma avrei preferito che lo specificaste solo per una maggior chiarezza. Grazie comunque. Rimborso ricevuto in 8 mesi.
Marcin Wrzesniak
9 months ago
Date of experience: March 04, 2023
Stephane Montagne
9 months ago
Rapide et efficace Frais très élevés
Tinatin Khizaneishvili
9 months ago
I got 260€ of compensation, when the airway company refused to pay it! thanks to this site!
Mr Ahmad Cheraghi
9 months ago
Super Service! Ohne Komplikationen und Bürokratie nach mehreren Monaten einfach 195€ für die vier Stündige Verspätung eines Fluges erhalten. Wenn ich Airhelp vorher kannte, hätte ich es immer verwendet. Echt empfehlenswert! Danke an das Team!
Anton Mohi
9 months ago
Date of experience: October 15, 2022
Sandy Goh
9 months ago
Quick reimbursement but the fee was too high
eli
9 months ago
es war sehr hilfreich
Amer Totic
9 months ago
Sehr kompetent und schnell, super Leistung! Alles war übersichtlich und transparent.
Alexandra
9 months ago
Great company, thank you for your help.
Coscodan Pavel
9 months ago
Bravo companiei air help
Crisan Claudia Camelia
9 months ago
Thank you for your help and professionalism! The whole experience and communication was awesome and easy! We tried at first to get our compensation directly from the flight company and they refused to pay us although it was more than 12 hours delay. Airhelp was able to obtain our compensation for us which is amazing!
Sara
9 months ago
Processo non velocissimo ma efficace. Sono stata rimborsata del triplo rispetto al prezzo pagato.
Yildiz Beyleroglu
9 months ago
Date of experience: March 12, 2023
Veselka Goranova-harbova
9 months ago
Thank you that you helped us with this.
Sanda Casian
9 months ago
Got the money back. That was good because wizz said no. 1/3 amount was the fee. It is not small amount, I guess. But finnally I am satisfied to recover a part of it.
May Kuechemann
9 months ago
Unkomplizierte Abwicklung, genau erklärte Prozess and relative schnell und positives Ergebnis. Vielen Dank nochmal.
Stephane Legendre
9 months ago
Airhelp helped me to get a refund with compensation following a cancelled flight without notice. It took months but the company which refused all refund finally paid me, thanks to Airhelp who supported me.
Alex
9 months ago
They got me the money for a Wizz flight that was at the 3hr delay limit.
Daniel
9 months ago
Szybką i skuteczna pomoc
Petrisor
9 months ago
Took a bit to long (3 months) but grateful to recover my money from these bunch of scammers called air line providers. They do whatever they want with their customers, changing flights or cancellations. Thanks AirHelp
Irena Garbacz
9 months ago
Profesjonalizm
Lediana Lala
9 months ago
It wAs easy and quick
Zoltan Pall
9 months ago
Good job , very helpful .
Vasco Brito
9 months ago
,……….
Elena Madalina Rusu
9 months ago
Recomand. Sincera sa fiu, nu ma așteptam să primesc vreun ban. Sunteți cei mai tari! Tot respectul!
Elisabeta
9 months ago
Promise kept and my compensation had been paid. It took 3 months albeit it was worthwhile.
Terje Stroem
9 months ago
Veldig effektiv. Holdt hva de lovte.
Sahar Rotem
9 months ago
Easy to apply, status update, quick resolution.
Arif Islami
9 months ago
At i har hjulpet mig korrekt. Og mange tak for hjælpen
B P
9 months ago
Kiedy moja ubezpieczalnia rozłożyła ręce i stwierdziła, że nie należy nam się żadne odszkodowanie za opóźniony lot – AirHelp wyegzekwowało satysfakcjonujące odszkodowanie. Na pewno skorzystam ponownie
Chris
9 months ago
Date of experience: March 10, 2023
Larissa-Noemi Holhos
9 months ago
I was trying to get my money back by myself but nothing worked. It was the best decision I’ve made to contact this company. I’m beyond thankful.
Karol Burdik
9 months ago
Great experience
Rolakhalili Hassouna
9 months ago
Date of experience: March 01, 2023
Gisèle Lamarle
9 months ago
Je suis ravie de cette expérience. Mon dossier a bien été réalisé jusqu’au bout, équipe très réactive et donne énormément d’informations sur l’avancement du dossier.
gil larza
9 months ago
they do all the work,and send my many. very good job.
Diana Ramona Achim
9 months ago
Date of experience: March 10, 2023
Bettina Bernards
9 months ago
Schnelle, direkte, unproblematische Abwicklung!
Mr Gregory Barber
9 months ago
Seamless – as soon as I had my delay, Airhelp were on the case and they kept me informed of the progress of the claim throughout. First class service.
LuizFernando Martha
9 months ago
The service was carried out successfully.
Daniel Tecuta
9 months ago
Nice to work out with them and take my money back plus some extra after 4 hours delay. I will definitely recommend and use it again if need it
Ratiu Szende Anita
9 months ago
Muchas gracias me han devuelto el dinero de la compensación del vuelo Wizz aire que tenía . Súper contenta si me hará falta repetiré seguro con el Air Help !
Elena Al-obaidi
9 months ago
Great comunication , form easy to fill and great results as always .Many thanks
Dominique Eggers-Lura
9 months ago
Jeg har vundet en retssag med hjælp fra airhelp for snart 1 år siden, men har ikke set skyggen af pengene. Når jeg efterspørger og kontakter dem, bliver de ved med at sige at de undersøger sagen og svarer ikke konkret på mine spørgsmål. Deres kundeservice synes at være utilgængelig, og jeg har forsat ikke fået udbetalt min kompensation.
Laura Hanecakova
9 months ago
I haven’t heard about company before. About your company told me one girl on airport when my flight was cancelled. I’m really grateful, you helped me a lot.
Zsolt Schandl
9 months ago
Got the promised refund after ny plane was cancelled.
Andreea
9 months ago
I recived my compensation really quickly
Adrian
9 months ago
Recomand cu încredere dupa 8 luni am recuperat bani dea wizz air. Nu credeam ca o sa m-ai recuperez paguba produsă de wizz air. Mulțumesc air help
Karolina Maslowska
9 months ago
Sprawa trwała długo ale Airhelp pozostawali ze mną w kontakcie, zapewniając swoje działania, na które wyniki warto było czekać 🙂 dziękuję serdecznie i bardzo polecam korzystanie z usług Airhelp
Catalin
9 months ago
Dupa 5 luni AirHelp a obtinut banii de la compania aeriana!!!Super profesionisti!!!
Alexei Lipceanu
9 months ago
The status of my complaint has been “airline transfers the money” for more than 3 months now, funniest thing is that I applied for reimbursement for another flight myself 2 months after I used airhelp and got a refund… As of now I am still waiting to get the money, even though the process started in November.
Alina Negrei
9 months ago
Profesional, fast problem solvers,very good overall
Yelyzaveta
9 months ago
Thanks to you I was able to receive at least some of the money I’d lost. Keep in mind that it could take quite some time, so be patient.
Turcu Petrica
9 months ago
Date of experience: March 11, 2023
Ulisses Silva
9 months ago
Without air help I couldn’t get my deserved compensation! Thank you
Ammar Al-zouheiri
9 months ago
Excellent company, works really hard to compensate people who were unfortunate due to an airline mistake. Always keeps you posted on the progress made and most importantly end of the road competition you were waiting for. I wish AirHelp all the best
Eduardo Ostrowski Bergonsi
9 months ago
Fácil contato , pessoal super atencioso , prestativo e cumprem o que vendem .
Anton Kuznetsov
9 months ago
I recently used AirHelp to claim compensation for a delayed flight, and I couldn’t be happier with the service they provided. The process was incredibly easy – all I had to do was provide my flight details and some basic information, and AirHelp took care of the rest. Within a few weeks, I received a payout of 520 euro, which was more than I expected. Overall, I would highly recommend AirHelp to anyone who has experienced flight delays or cancellations. Their service is fast, efficient, and hassle-free, and I’m grateful for the support they provided during a stressful situation.
Alexandra Elena Croitoru
9 months ago
AirHelp helped us get compensation when the airline gave us no hope. We are very grateful for the dedication and commitment they have shown. Thank you AirHelp for the compensation, you have done a fantastic job!
Alikhan Mekhmanov
9 months ago
Date of experience: March 10, 2023
Riann Caban
9 months ago
Working with AirHelp reduced a tremendous amount of stress. They sent timely updates regarding the claim process and did all the leg work to receiving a reimbursement for my delayed flight. While the total process, flight to reimbursement, took about 5 months, it was well worth the wait knowing AirHelp was handling everything.
Alisa Oganezova
9 months ago
Clear and easy procedure of claim registration. Very detailed and transparent communication, quick resolve. Thank you
Tera
9 months ago
Hello, thanks again for helping me get my compensation from my cancelled flight! I doubt I’d ever see my money if I hadn’t connected with you. It took a few months, but I completely understand and I appreciate your communication. I hope I’ll never get into this kind of trouble again, but if I do, I will not hesitate reaching to AirHelp.
Beatriz Yunes Guarita
9 months ago
Date of experience: March 04, 2023
Ionela Adriana Leparda
9 months ago
Desi nu mai aveam nicio speranta ca ne vom recupera banii, compania aeriana nebagandu-ne in seama in vreun fel, cei de la AirHelp au fost extrem de profesionisti, ne-au tinut permanent la curent cu mersul procedurilor, ne-au castigat o compensatie mai mult decat generoasă. Totul a fost transparent si a durat in jur de 6 luni.
Danijela
9 months ago
I waited for more than six hours at airport, I was late to work, had to buy roaming from my mobile network and got no support from airline company. I heard about AirHelp from social network I follow and being able to be compensated for all the trouble that day is so helpful and a big relief. Thank you!
Francis Cecot
9 months ago
Rapide et efficace. J’ai pu être indemnisé grâce à AirHelp alors que j’avais auparavant fait la réclamation par mail auprès d’Air France qui avait refusé. Merci
Zakaria Bechichi
9 months ago
Apart from the fee which a bit high in my opinion, everything was good.
Kostas Eleftheriou
9 months ago
I found the company’s fee quite a lot they claimed
Petruta Macovei
9 months ago
Very helpful!! Thank you for your help
Eddieore
9 months ago
Date of experience: March 11, 2023
Monique
9 months ago
Het was heel makkelijk. Ik heb gegevens per mail moeten sturen verder heeft Airhelp alles gedaan voor mij. Het heeft wat lang geduurd maar het resultaat was er.
Armin
9 months ago
Überraschend einfach, um für eine problematische weil verspätete Flugreise Entschädigung zu erhalten. Die Gebühren sind angemessen, man sollte aber mit bis zu 9 Monaten bis zum Erhalt der Entschädigungssumme rechnen. Alles in Allem aber Top!
Juliana Pereira
9 months ago
A AirHelp é muito prestativa ao longo de todo o processo de resolução do problema com a companhia aérea.
Mohammed Fawzy
9 months ago
First of all, It was an honor dealing with your company They were very supportive and they follow up periodically with mails It was great and successful experience
Sabrina
9 months ago
Nice experience
Emilio Triunfo
9 months ago
Efficient and very helpful to apply the law-rights of European passengers! Can’t give the 5th star because of no support on other topics, as the covid cancellation and silly requirements from airlines.
Eros Berni
9 months ago
pessimo servizio, dopo quasi un anno chiudono il mio reclamo (si parla di un volo di luglio 2022 per 6 persone) perchè mi chiedono per l’ ennesima volta i documenti di identità gia inoltrati a suo tempo. Mi han tenuto in ballo per un anno, a saperlo mi rivolgevo ad aziende più serie e competenti.. tranquilli non vi ricontatterò sicuro
Mariana
9 months ago
Professional, fast
Lia Izabel Almeida - Herberto
9 months ago
Minha experiência com a AirHelp foi surpreendente. Em menos de um mês recebi minha indemnização sem burocracias. Só tenho a agradecer-lhes
Vincze Szabo
9 months ago
Helpfull. Did what they promised.
Kresimir Vukojevic
9 months ago
Everything was super easy. No millions of e-mails, just gave infos about my flight and AirHelp did everything else. I absolutely recommend.
Andreea Ioana Vagrin
9 months ago
They take care of everything and just inform me the stage og the process, they also moved wuicly
Alexandru Borsa
9 months ago
I like the fact that i got some money for my trouble, I like the fact that I completed only 1 form and everything happened
Maddy
9 months ago
Date of experience: March 10, 2023
Sebastian Graczyk
9 months ago
Szybka i skuteczna pomoc!
Jadwiga Twardoch
9 months ago
Super firma wysyla sie zgloszenie I po paru miesiacach pieniazki sa na koncie
Maria José Caldeira Ramos Ramo
9 months ago
Date of experience: March 11, 2023
Gustavo Nalin Zagato
9 months ago
Best service out there, super fast payment and communication very spot on!
MM
9 months ago
Meli jsme zpozdeny let vice jak tri hodiny. Uz jsem neverila, ze dostaneme penize zpet, ale nakonec se to podarilo. Cekani se vyplatilo. Dekujeme
Marcela Toma
9 months ago
I didnt have great expectations, because of the company that i was against, but AirHelp surprised me in a positive way. Thank you!
Radosław Mrówczyński
9 months ago
Date of experience: March 03, 2023
Jurgen Cornette
9 months ago
Goed geholpen , telkens op de hoogte gebracht bij elke vooruitgang , snel uitbetaald
Adrian
9 months ago
Zajęli się wszystkim praktycznie bez żadnego zaangażowania z mojej strony. Wywalczyli odszkodowanie w pełnej kwocie. Bardzo szybki przelew na konto. Jedyne do czego można się przyczepić to wysoki procent za ich usługę ale coś za coś. Polecam!
T G Griffin
9 months ago
Avoid. I regret using this ‘service.’ I heard nothing from them except that they were on the case. I contacted the airline directly and they offered full compensation – but as Airhelp had made a claim three weeks after that offer the airline said the case was closed as agent was dealing with it. Eventually ended up with a little over a half of the compensation I would have got from airline direct. Not pleased.
Ramankumar
9 months ago
Service is good. For me I was lost my money otherwise. Thanks air help for existing.
Belecciu Simona Ionela
9 months ago
Date of experience: March 03, 2023
Timea Gergely
9 months ago
Suntem ft mulțumiți de ajutorul primit. Chiar nu ne-am gândit că o să mai primim ceva şi uite că cu ajutorul lui Air help am primit despăgubirea mult meritată. Mulțumim frumos pt ajutor.
Daniel
9 months ago
A indenização foi paga em um prazo muito bom, cerca de seis meses.
Maria Do Céu Ribeiro
9 months ago
Bom dia foi uma experiência ótima, rapidez na resolução da minha situação, muito obrigada fiquei fã daAirHep.com
Vasile -Ionut
9 months ago
Date of experience: March 04, 2023
Vasile Dorin Musat
9 months ago
I’m pleased with the service
Michael Lindberg
9 months ago
Virkelig god service. Airhelp gør det nemt for forbrugeren, at opnå sine krav.
Adi
9 months ago
I made a claim myself but the flight company rejected it. I was surprised to see that Air Help managed to pressure them to accept the claim. Will definitely recommend it to my friends. Thanks
Bertrand
9 months ago
Je me suis occupé de rien et j’ai eu rapidement mon remboursement. Je recommande.
Valerij Karnesov
9 months ago
Super super super
Anton T
9 months ago
I had an experience with compensation for a cancelled flight in June 2022 that was handled by Airhelp. I have received the money in about 9 months after the flight. During which i have barely received any notifications of the progress during the last 6 months. Fortunately, i have finally received the money, but the wait was ridiculously long, especially for the commission fee that Airhelp charged
Kathrin Markwardt
9 months ago
Airhelp….alles super gelaufen…ohne das ich mich um etwas kümmern musste…also jederzeit wieder…das Geld kam und selbst die Gebühren sind für die tolle Arbeit gerechtfertigt…
Svilen
9 months ago
Date of experience: March 03, 2023
Janette Gould Martin
9 months ago
Fees are excessive. This company seems to accept only easy cases. If this happens again, I will try to work with the airline first–in all instances save TAP violations. With TAP, every customer needs support like Airhelp.
Dan
9 months ago
They resolved my issue quickly, more than happy that I contacted them. Will recommend them to anyone.
Anisoara Berlinschi
9 months ago
Airhelp, they do what the name is saying. They help you. The process is very easy. Just put your flight details on their website. Five months later the money owned by the airline company will be into your bank account. Airhelp will keep you updated during the process. I will definitely recommend Airhelp to everyone.
Ionut Anania Apopei
9 months ago
Sincer ma gandeam ca e o companie doar de publicitate, e adevarat timpul e cam lung de asteptare, dar totusi sunteti minunati ati reusit sa scoateti bani pentru experienta neconfortabila sa pierzi avionul in ziua respectiva, cei care ati pierdut avionul in ultima perioada contactati AIRHELP chiar sunt buni oameni
Mr Lee Preston
9 months ago
Still not received funds from airhelp for my compensation claim
Miia Heikkilä
9 months ago
Thank you!! Well handeled.
Evelyn Penafiel
9 months ago
Absolutely brilliant! Great communication, always kept me updated. Very professional. I’ve got the membership with them now. Any delays or cancellations I will contact AirHelp immediately.
Anca Andreescu
9 months ago
I was informed constantly about the steps and what s going on in that point. Very satisfied, thank you!
Lela Sulaberidze
9 months ago
Date of experience: March 10, 2023
Massimo
9 months ago
Servizio ottimo e stupefacente. Livello top assoluto.ottimo anche il rapporto è la comunicazione. Bravi vi seguirò per ogni volo.
Fabian Nastase
9 months ago
A fost ceva la care nu ma asteptam. Sa obtin ceva de la wizz air pentru anularea zborului chiar a fost o surpriza placuta.
Lukasz Sobczak
9 months ago
Szybko sprawnie
Plamen Kutsarov
9 months ago
Date of experience: March 10, 2023
Daniel Adam
9 months ago
Szybkość realizacji i pełen profesjonalizm.
Ivana Maretic
9 months ago
AirHelp provides amazing service. You just provide flight and personal info and they take care of the rest. If I did’t know about AirHelp and had not decided to try their service I would let multiple hundreds of Euro in compensation pass me by. They make sure you get rightfully compensated for your flight disruption,lost luggage, etc.
Pedro Jesus Brito Rodriguez
9 months ago
Nefasto servicio, he enviado la reclamación por dos personas y solo se ha resuelto por 1 la compensación de pérdida de vuelo, sin recibir ni los pagos y gastos de más que ocasionó tener que pagar otro vuelo para regresar, nunca más con airhelp.
Nathalie L.
9 months ago
Cela a pris un peu de temps mais ce n’était pas un problème pour moi. Je suis très reconnaissante envers AirHelp car j’ai pu avoir une indemnisation sans me perdre dans de lourdes procédures administratives ! Merci AirHelp
Alexander Tabler
9 months ago
Schnell und unkompliziert, nur die Provision halte ich für zu hoch, ansonsten Top
Dan
9 months ago
The company kept updating me and delivered what promised.
Svetla Laskova
9 months ago
Einfach und problemlos.
VICA-CIPRIANA LACATUS
9 months ago
A fost minunat ajutorul acordat de d-voastră, mulțumesc mult pentru tot efortul depus de staful d-voastră
Aleksandar Kireziev
9 months ago
Airhelp did their job perfectly. I just submitted my delayed flights and they did the rest of the job. In the end I received the compensation.
Anestis Charalampidis
9 months ago
They did what they promise, no hidings, no misinformation and kept me updated.
Tsvetelina G
9 months ago
They helped me get refunded for a flight with Wizz air that was 4 hours late. I’m so grateful to them! This is legit
Ralisa-Corina Muresan
9 months ago
In about two months we get financial compensation for our delayed flight. Good job done by Air help.
Yoram Bechory
9 months ago
מלאתי טפסים ודויווחתי שהיה עיקוב של יותר משעתיים וקיבלתי פיצוי
Sandra Swiderek
9 months ago
Danke Super Arbeit geleistet
Anca
9 months ago
Took quite a lot to get only half the compensation. Still waiting for the other half, hopefully will get it. Overall satisfied even if the process was a bit lengthy. Would suggest to have an option for a chat within the actual claim. Would be easier to respond to some of the automatic messages received.
Simon
9 months ago
They took care of every part of the claim, and kept me informed of progress.
Mr Rusu Catalin gabriel
9 months ago
Date of experience: March 11, 2023
customer
9 months ago
Le mulțumesc echipei care sa ocupat de problema mea ,au fost foarte amabili și sunt foarte mulțumit de ajutorul acordat
Janaina Klepac Vieira
9 months ago
The process was all straight forward. And in despite of quite a delay in the process the refund came as promised.
Aldi Celi
9 months ago
Was done what was said. Thank you. Recommended
Simona Neamtu
9 months ago
Sunt omeni de cuvânt și le mulțumesc pentru tot ce au făcut pentru mine multumesc
Alex Tanasa
9 months ago
good. took 8 months, but ok. keeping 1/3 of the money is kinda a lot of money as a fee + the subscription. better than nothing i guess
Constantin-Catalin Loghinas
9 months ago
a good experience. thank you air help
ML
9 months ago
Eine sehr gute Erfahrung, danke, ML
Mihai Chiscoci
9 months ago
Date of experience: March 04, 2023
Andreea-Gabriela Avdei
9 months ago
Airhelp a fost foarte util. Usor de utilizat si explicat ce s-a intamplat. Intrebarile sunt usor de inteles si te ajuta sa trimiti tot ce e nevoie. Te tin la curent pe mail cu update-uri legat de solicitarea ta. Banii i-am primit cam dupa 3 luni
Ecaterina Andreea Axinte
9 months ago
Transparenta de care am avut nevoie. Am stiut tot timpul ce se întâmplă in cazul biletelor mele.
SYLVIE GUILLAUMIN
9 months ago
Parfaitement géré et très rapide… je vous remercie
Paolo
9 months ago
Grazie di cuore per il vostro aiuto, purtroppo dopo il ritardo abbiamo perso un giorno a New York.. ma grazie a voi almeno ho recuperato un po’ di soldi
Charlotte Troi
9 months ago
Date of experience: March 10, 2023
Marius Zaharescu
9 months ago
Thanks for your help
Ofir Uzan
9 months ago
Date of experience: March 10, 2023
Mustafa
9 months ago
Fort och smidigt. Pengar på konto inom 24 t. Tack
Bas Manders
9 months ago
Goede communicatie en updates
Diana Genova
9 months ago
It was well done but it could be faster.
Mei Sharko
9 months ago
A wonderful experience was all the help i got from the team. A very sophisticated and helpful experience. I would highly recommend this for all people who find themselves in trouble with flight delays or cancellations.
yuriy sadovskyy
9 months ago
Easy communication, fast reply, perfect service!
Georgia Cakes
9 months ago
La verdad que han cumplido con creces mis espectativas, en un viaje nos cancelaron el vuelo de vuelta justo 20 min antes de la embarque y la compañía no nos dio ninguna otra alternativa urgente . Confiamos en manos de AirHelp y después de meses negociando recibimos el reembolso del billete más las molestias. Merece la pena pagar la cuota al año si viajas porque te dan solución a todo .
Corpodean Dorina- Liana
9 months ago
Date of experience: March 10, 2023
customer
9 months ago
Strongly recommend this company They were professionally trained, working hard and efficient, managed to get my claim done above my expectations Will be 1st option to contact when my flight is delayed
Senad Tela
9 months ago
Date of experience: March 10, 2023
Monika.
9 months ago
Jestem bardzo zadowolona z pomocy firmy AirHelp. Firma pomogła mi uzyskać zwrot pieniędzy za opóźniony lot w kwocie w pełni zadawalajacej. Polecam usługi tej firmy.
Ki Yeol Bae
9 months ago
Date of experience: February 28, 2023
Maria Odete Simoes
9 months ago
Fui ressarcida de uma valor que era meu por direito
Jaquelina Milagres
9 months ago
A experiência foi sem dúvida gratificante.Eu não estava a contar de que iria receber o que quer que fosse. Mas fiquei contentíssima quando recebi o email a dizer que iria receber o montante. De coração cheio ,agradeço muito a AirHelp pelo vosso apoio e de dedicação. O meu mt obrigado.
Alessandro Guarducci
9 months ago
Air Help mi ha aiutato con grande efficacia a recuperare un rimborso a seguito di una cancellazione di un volo comunicata senza motivo solo poche ore prima dell’imbarco. Massima puntualità nell’erogazione della somma una volta riscossa.
Raminta Domarkiene
9 months ago
Thank you for the refund for delayed and canceled flight
Anca Mihu
9 months ago
We get The money four our trouble! Was great
Yasmine Subhie
9 months ago
Det har hjulpet mig med at få god erstatning i god tid.
Anca
9 months ago
Date of experience: March 07, 2023
Gaby
9 months ago
ich habe keine Ersatzleistung erwartet und war deswegen um so mehr erfreut. Vielen Dank
Goran
9 months ago
After confirming that the airline had accepted my claim back in Nov ’22 after more than three months, I had to chase my money multiple times and finally managed to on-line chat with their customer service. They told me that the money was only partially recovered, and their policy was not to transfer partial recoveries. After a few more escalations, they finally transferred partial recovery after deducting their fee. Due to their mistake in handling the claim (this is the only logical solution as the airline agreed to compensate me in total), instead of transferring my part of the claim in full as they recovered it from the airline a long time ago and then going after WizzAir for the rest to cover their fees they opened a new case. I will have to wait again until the rest is recovered. Moreover, they mentioned they might have to go to court and that this is complicated, and unfortunately, I don’t trust them at all. Overall, very poor customer experience, not being on top of things, service agents lying or not being adequately briefed, and what is worse, keeping recovered money and stalling to make payments to customers who are already frustrated and waiting for a long time to receive compensation.
Achilleas Makoulis
9 months ago
Very good service it needs some time but we finally took the compensation.
Marisa Rückert
9 months ago
Date of experience: March 10, 2023
Lea
9 months ago
Achtung Abzocke! AirHelp behält extrem hohe Gebühren ein – und trickst einen zu Beginn mit einem Formular, wodurch man sozusagen mit wenigen Klicks alle Rechte an AirHelp abgetreten hat. Ich wollte lediglich eine Anfrage stellen, um zu sehen, ob ich überhaupt mit einer Entschädigung rechnen kann oder nicht und wie viel für mich dabei übrig bleiben müsste. Da sich die Fluggesellschaft in der Zwischenzeut bereits ohne die Hilfe von AirHelp gemeldet hatte habe ich mich dagegen entschieden durch AurHelp vertreten zu werden und das zeitnah betont. AurHelp sagte mir, dass ein Rückzug nicht mehr möglich ist, da ich angeblich ein Abtretungsformular unterschrieben habe. Ich weiss bis heute nicht wann ich dieses Formular unterschrieben haben soll und ich vermute AirHelp ist auch hier wieder einen nicht ganz legalen Weg gegangen! Mir stehen jetzt von meiner eigentlichen Entschädigung von 600€ nur noch 380€ zu, sprich AirHelp hat mir 210€ abgezogen. Noch dazu sind mir durch die Flugstornierung Kosten in Höhe von fast 500€ durch verpasste Anschlussflüge im Zielland entstanden, wodurch sich AirHelp natürlich dann nicht kümmert! Passt bloss auf – mit nur wenigen Klicks tricksen die euch aus und ihr seid fast die Hälfte eures Geldes los!!!!! Nie wieder!!!!
Jakup Pauli Joensen
9 months ago
Great experience. If you have your ticket and bording pass it takes a few minutes and your on the way to get your claim. Even if the money takes a few months to arrive it is still well worth the trouble. Will for sure use it next time my flight is delayd.
Răzvan Balica
9 months ago
Awful experience. I’ve submitted my claim 6 months ago and they haven’t solved it yet. They’re very slow to respond and every time I’m asked for “more patience”. I would avoid at all costs. Airhelp is probably the worst company from this industry.
Katia Scicolone
9 months ago
Veramente semplice e chiaro in ogni passaggio
heer Hartmann
9 months ago
Ik vond de service heel goed je bleef goed op de hoogte en heel vriendelijk als je iets wilde weten een woord super ga zeker reclame maken voor air help
Bianca
9 months ago
AirHelp did an amazing job and got me the refund I deserved!
Maja Steinlin
9 months ago
es lief alles ok, aber viel zu teuer!
Doru Stefan Papafir
9 months ago
Date of experience: March 03, 2023
Dalia Smitiene
9 months ago
Date of experience: February 28, 2023
Szilvia Vodicska
9 months ago
Easy to use, got the job done. I got my refund within a couple of months.
Lau Siu Mui Lily
9 months ago
Prompt and promising. Always response to client and the communication is effective. I have recommended to over 20 friends in one month. Just want to know if my membership of air help plus is valid till November 2023. Pls reply me by email
Daniel Coremans
9 months ago
Goede service, snelle communicatie en updates over de status van de case. Airhelp is zeker aan te raden bij een vertraagde vlucht. In minder dan 3 maanden was de claim overgemaakt op mijn rekening. TOP!
Miguel Vasconcelos
9 months ago
Apenas o processo de fornecer dados bancários poderia funcionar melhor. Porém tive um apoio excelente para realizarem a transferência.
Bernard Wadding
9 months ago
Absolutely ridiculous company. They dont do anything at all that you can’t do yourself. They wrote to the airline I had the claim with and then waited 4 months for a response. After that they closed my claim and stated that they couldn’t get the compensation as some airlines were more difficult to deal with than others. No lawyers used as promised. I couldn’t cancel my claim with them until they cancelled it. They basically want money for nothing. 35% of €2000 worth of compo for writing a letter?? Scam scam scam scam scam scam
Pranvera Zymberi
9 months ago
it made a great experience, very good service, THANK YOU SO MUCH FOR HELPING ME TO GET THE COMPENSATION
Emra Music
9 months ago
Date of experience: February 28, 2023
Ujjawal Sharma
9 months ago
Very reliable and trusted source of air claim. Easy and simple steps. Detailed and timely updates on progress.
Adam Malkhassian
9 months ago
Initiative to contact me. Regular follow-up. got me my money
Marialisa Bosi
9 months ago
Ottimo servizio, per mesi mi hanno tenuta aggiornata e rassicurata sull’andamento della mia causa e alla fine il rimborso è arrivato quindi non posso che non parlarne bene! Grazie!
Radu Constantin
9 months ago
Date of experience: March 07, 2023
Cristina Almasan
9 months ago
Excelent!!!! I recomand this!!!
Ju Kra
9 months ago
It was easy to apply, quick money on you account. I recommend it very much.
Marco
9 months ago
Date of experience: March 01, 2023
Cristina Serea
9 months ago
Resolution time quite long. The fee quite high. We paid 1400 eur for a flight with another company due to cancelation and recovered 680 eur with air help.
Markéta
9 months ago
ich wurde super beraten, und habe das Geld erhalten.
Nagib Fetahi
9 months ago
Date of experience: March 07, 2023
Anna
9 months ago
Prosty proces, Od momentu wyslania formularza, nic nie musialam wiecej robic. Zajelo to troche czasu ale po 5 msc pieniadze wplynely na moje konto. Polecam
um3av#?$
9 months ago
Alle Unterlagen abgeben alles Online und das wars
E Sh
9 months ago
Messa al corrente per tutto il procedimento.
Fred Saueressig
9 months ago
Date of experience: March 08, 2023
Anders Bornmyr
9 months ago
AirHelp was a good support when dealing with the airlines regarding replacement for very late arrivals due to flight problems
Parvin Guliyeva
9 months ago
Positive experience. This was my first claim and AirHelp Team was supportive, honest with timelines, reply quick on mails and the result was as promised by team. Thank you
Justyna Grygorczyk
9 months ago
Od podstaw odszkodowanie załatwione tylko na podstawie przesłanych dokumentów. Polecam
Agnes B
9 months ago
I really liked how the process was handled and how they inform you about everything you need to know.
Tiziana De Grandis
9 months ago
tutto molto facile e molto professionale . rimborso ottenuto in tempi brevi . grazie già consigliato qs sito ad altri 4 amici
Margaret perkins
9 months ago
I have t been paid the promised the approx £500 they owe me!!!!!! They wrote to say my bank account would get it but it hasnt
Daniela Ramba
9 months ago
Date of experience: March 08, 2023
Huseyin Calikci
9 months ago
AirHelp heeft mijn claims zo snel in orde gemaakt dank aan ze heb ik mijn kosten ontvang.
Pau Torres Hurtado
9 months ago
Date of experience: March 01, 2023
Luca Ahmed
9 months ago
sempre trasparenti
WILLIAM
9 months ago
Remboursement au bout de 8 mois donc plutôt long mais effectué.
Gio
9 months ago
Ottima esperienza , abbiamo ottenuto il rimborso parziale dei biglietti in breve tempo
Cornelis
9 months ago
Ik ben verbaasd dat het goed is gegaan ik had dat niet verwacht. Ik dank jullie wel. Gr kees.
Johan Meijer
9 months ago
Otroligt bra! Tydligt och fick mycket mer ersättning än vad vi förväntade oss. Rekommenderas!!!
Alex L.
9 months ago
Einfach und hoch effizient, genau wie man sich Hilfe vorstellt. Nach einer siebenstündigen Verspätung des Abflugs und der damit verbundenen zusätzlichen Übernachtung erhielten wir ohne großen Aufwand den uns zustehenden Schadenersatz. Absolute Empfehlung für Airhelp
Dariusz Sukiennik
9 months ago
Świetnie, szybko i rzetelnie ! Polecam
Flo
9 months ago
Date of experience: March 09, 2023
Zapodean Stefan
9 months ago
Date of experience: March 06, 2023
caroline Le Tortorec
9 months ago
Date of experience: March 08, 2023
Bogdan Popescu
9 months ago
Good job, thank you!
Gustavo Silva
9 months ago
Date of experience: March 09, 2023
Linus Larsson
9 months ago
Pågrund av strejkerna sommaren 2022 blev vår hemresa avbokad och det var svindyrt att boka nya biljetter. Jag blev nekad ersättning av flygbolaget och mitt försäkringsbolag. Då skickade jag in underlagen till Airhelp och blev ersatt med hela beloppet som jag krävde minus deras avgift. Det tog nästan 6 månader men jag är otroligt nöjd då detta var pengar jag aldrig hade kunnat få på något annat vis.
raynaud
9 months ago
Prise en charge de a à z ! Efficace rapide ! J ai été remboursé sous un mois. Vraiment bien
Efthymia Tepetidou
9 months ago
Date of experience: March 01, 2023
FRANCISCO SAAVEDRA MUÑOZ
9 months ago
Superprofesionales. Si teneis cualquier problema con vuestro vuelo os recomiendo esta empresa . Te tienen informado del proceso en todo momento y en cuanto resuelven el caso te ingresan el dinero al momento.
Violeta Brodovskaja
9 months ago
I am very happy with the help and results of the claims. Great service!
Florence Eloy
9 months ago
Tres bonne surprise car les vols en Europe sont compliques avec de nombreuses correspondances et peu d’informations communiquées par les compagnies aériennes en cas de retard ou d’annulation de vol. Merci AirHelp pour votre support. Jean-Marc
Ylva Dalsenius
9 months ago
Skönt att slippa sköta allt själv. Kontinuerlig uppdatering och hjälp
Branko Vukelic
9 months ago
All done according the prediction and agreement. Money was on my account after two month ( I was told it takes up to three month ). I liked the fact that I was timely notified about the status of my complain. All recomendation for AirHelp.
Goran Turopoljac
9 months ago
Date of experience: March 01, 2023
Enrico
9 months ago
Semplicità e chiarezza
Vague
9 months ago
Date of experience: March 08, 2023
Pirouz Nia
9 months ago
Ich habe versucht bei einem Airline über verschiedene Kanäle wie z.B. EU Konsumentenschutz usw. für einen über drei Stunden verspäteten Flug Geld zurückzubekommen und war leider erfolglos. Danke Airhelp schnell und unkompliziert entschädigt worden.
Shlomo Peled
9 months ago
Your professional attitude and your patience.
Valentin Angelov
9 months ago
Satisfied with the service. The commission deducted makes sense since I only submitted the documents requested and 3 months later received the compensation via a bank transfer.
viajante
9 months ago
Date of experience: December 07, 2022
Zoran Nikolov
9 months ago
They are killing it! Keeping the word!
Emma
9 months ago
Det tog på tok för lång tid för AirHelp att hantera mitt ärende. Hade jag inte själv legat på, hade jag troligtvis inte fått de pengar för försening som vi hade rätt till efter vår resa. Däremot har jag inte fått någon ersättning för utlägg för hotellövernattning till följd av omfattande försening. Chatfunktionen fungerade däremot bra.
Antonino Chisari
9 months ago
invece di ricevere il rimborso di 250 euro ho ricevuto solamente 130 euro. Aggiungo che altri amici che avevano il mio stesso volo hanno ricevuto l’intera somma di 250 euro rivolgendosi ad altri operatori. Mai più lo sconsiglio vivamente.
Avraham Yaakovi
9 months ago
Where is my money? How can I reply to your feedback? I already asked my bank account, and the answer was that there is no transfer money, and I need to reach you for payment confirmation. Please advise soon
Carina
9 months ago
The airline refused paying compensation and AirHelp helped me. Everything went smoothly and I can recommend. Why not 5 stars? I had additional expenses due to the flight cancellation. When submitting my claim with AirHelp, I made them aware of those and added receipts. While the claim was processed (which took a few months), I contacted them twice to make sure that they were also trying to get compensation for those expenses. They never replied to those messages (only with standard emails updating me about the claim process). Although I did receive my compensation, I still do not know what to do about those additional expenses that occurred due to the flight cancellation. Customer Service seems to be non existent, which is bad considering I paid 200€ for their service.
Enoh Dirnu
9 months ago
The best ! ,recommended!
Kevin Alliot
9 months ago
Rien eu à faire, Air help s’est chargé de tout. Et à la fin, je n’ai eu qu’à encaisser le virement. Génial !!
El
9 months ago
Date of experience: February 27, 2023
Alexander Kim
9 months ago
All went smooth and communication was clear.
Diego Diaz-camacho
9 months ago
It was easy and successful. The company wizzair didn’t want to refund but with the help of AirHelp they did it ! Thank you!
Andra-Nicola Turcu
9 months ago
I got back a part of my money from Wizz Air, thing that would have never happened if I would have contacted them by myself.
Peter A.
9 months ago
Very easy to submit a claim; fast turnaround; got a nice refund for my delayed flight; the fees are a little bit too high in my opinion though
Corvus
9 months ago
Trabajan bastante rapido y son muy efectivos. Sin palabras!
Qishen Xu
9 months ago
Reliable service. I will recommend.
Simona Patschova
9 months ago
All great, thanks
Meri
9 months ago
La mia esperienza é piuttosto negativa in quanto il mio risarcimento é stato decurtato notevolmente oltre i tempi lunghissimi che da novembre mi era stato segnalato che il rimborso sarebbe avvenuto al massimo entro due mesi in realtà il bonifico l’ho ricevuto da qualche giorno inoltre segnalo che in fase della della mia richiesta pratica non ho avuto informazioni dei costi elevati del 35%con ulteriori 50 euro a passeggero (tre passeggeri ) e a tutte le numerose email inviate non ho avuto riscontro da parte vostra quindi consiglio di essere chiari fin da subito appena si inoltra la richiesta
julie pfluger
9 months ago
My flight from Germany was delayed. I wasn’t even aware I could get compensation until AirHelp contacted me. While they did take a large chunk of the money I got back (I got $1400 back and my share was $800), I wouldn’t have gotten any back had it not been for them.
Dakota Mackenzie
9 months ago
Didn’t take as long as expected and was well fair enough in the reimbursement
Violeta Nistor
9 months ago
Date of experience: March 07, 2023
Purra
9 months ago
Bra. Gikk greit
Emilie Laval
9 months ago
Date of experience: February 28, 2023
Marko G
9 months ago
Submitted claim in Sept 2022 just to get a response from them in FEB 2023 saying “The disruption was caused by bad conditions at the airport” so I am not entitled for a refund. No further explanation given. They just decided after 6 months they wont be processing it. Flight was AUG17th, perfect calm summer day. I was delayed to my destination for a ONE FULL DAY. So, poor service and poor communication from AIRHELP.
Poppymay
9 months ago
I would recommended this service provider if you are considering to claim for cancelled or delayed flights. Hassle free.
Ornella Mininni
9 months ago
Avevo quasi dimenticato la richiesta di rimborso. É passato un pò di tempo ma devo dire che hanno lavorato bene sulla mia richiesta . Grazie!
Eduardo polo
9 months ago
Recibí compensación Se demoro pero llego
Duane Allmark
9 months ago
They contacted me about compensation for a cancelled flight, and about 5 months later the claim was successful. The email contact was OK up until that point, when nothing was paid forward I contacted them but got no reply. Some time later I chatted with someone online who told me payment didn’t go through but couldn’t answer as to why nobody bothered emailing about it or trying again. They promised to escalate it and 5 days later I was paid my percentage of the claim. They were successful with the claim but not so in passing it on, hence the loss of two stars.
Samuele Della Rocca
9 months ago
You get your money back, it s awesome
Andrea Bellemo
9 months ago
Alla fine ho comunque ottenuto un risarcimento per un volo ritardato di più di 4 ore… Promesso rimborso di 250 euro a persona per un totale di 1.500 euro (6 biglietti). Accreditati, dopo 7 mesi, 780 euro al netto di una commissione (indecente) del 35% e di un “non previsto” ulteriore e non specificato importo di 300 euro sottratto senza alcun titolo… Tra l’altro avvisato soltanto qualche giorno prima dell’accredito senza poter opporre contestazione
Lica Alexandru
9 months ago
They helped me to get my money back!!! I realy apreciate it
Gaëlle
9 months ago
Réponses rapides et informations claires. Nous avons pu avoir un remboursement assez conséquent pour un vol annulé et pour lequel la compagnie aérienne ne voulait pas entrer en matière.
Ema Markesic
9 months ago
Very smooth process – Got my compensation very fast as promised.
Edith Del Carmen Cruz Valenzue
9 months ago
Además de haber tenido excelentes resultados, el trámite fue fácil Gracias a la asesoría tan clara y puntual
Silvia Pérez
9 months ago
Muy buena comunicación en todo momento, la compañía aérea cobró un dinero por la gestión y no me lo descontaron.
Maruja Dela Rosa
9 months ago
Date of experience: February 28, 2023
Piotr Domaradzki
9 months ago
Date of experience: February 27, 2023
Roxana Moise
9 months ago
Our collaboration was perfect. Thank you for your help!
Josiane Garcez
9 months ago
Gostei muito do serviço foi muito rápido obrigada AirHelp
Lavy
9 months ago
Multumim pentru ajutor. Plingerea mea s a rezolvat. Multumim. Recomandam la toti prietenii sa faca abonament ca sa primeasca ajutor in rezolvarea problemelor.
Agathe
9 months ago
L’avion a eu des problèmes s’arrêter en bout de piste. Heureusement tout s’est bien passé. Nous avons été hébergé dans un hôtel de Entebbe le temps d’attendre le vol suivant 24 h après. Toute l’organisation du retour en France a du être revue et il a fallu prendre en charge pas mal de problèmes. De retour en France AirHelp a tout de suite été contacté et a apporté, très rapidement, le soutien logistique souhaité et obtention d’une compensation financière qui a été la bienvenue.
Tatiana Verpa Bruder
9 months ago
Fantastico. No esperaba recibir nada, y ellos lo han logrado.
Alina Iacob
9 months ago
it was smooth
Angelica Garcia
9 months ago
La verdad me sorprendió. Es la primera vez que utilizo AirHelp y fue totalmente satisfactorio. Desde el inicio, la atención, el seguimiento y hasta que lograron la compensación Muy recomendable!
Brânza Nelu Alexandru
9 months ago
Got what promised
Lelia Ivan
9 months ago
Super Très professionnel et j’ai reçu le remboursement selon la réglementation internationale
Armin Kunic
9 months ago
Date of experience: February 28, 2023
Sorin Alexandru
9 months ago
Experienta a fost f ok. Totul s-a desfasurat exact asa cum am spus.
Sonja Lezaja
9 months ago
People from Air Help did everything they promised
Olafia Palmarsdottir
9 months ago
In fact i did not belive that this would work, many thanks for you great work
Ignacio Aymat Navarro
9 months ago
Date of experience: February 28, 2023
Nikolett Barna
9 months ago
Our Wizzair flight was late 3 hours in September. I wanted a refund. I sent all the details about our flight and the boarding pass to Airhelp. It took months, but they finally succeeded and this month €260 was refunded.
Krzysztof Kopicki
9 months ago
Troszkę dużo czasu to zajęło ale ogólnie zadowolony
Sandrine Ruty
9 months ago
Le top ! merci Air Help pour le règlement de la situation. Impossible de faire une réclamation en direct sur le site de la Tap, donc même si certains trouvent que la commission d’Air Help est élevée, cela permet tout de même d’être à minima indemnisé. Le règlement a été effectué en moins de 3 moins à compter de la prise en charge du dossier donc EFFICACITE ! MERCI beaucoup
Andreea D
9 months ago
They helped solve an issue which Tap Air refused. They were fast, professional and hassle free! I recommend
InMe
9 months ago
Una sicurezza, contattati e hanno gestito in maniera professionale e veloce la mia procedura, mi hanno tenuto aggiornato in ogni fase, mi hanno fatto sentire sicuro di ciò che stavo facendo. Per quanto riguarda il pagamento appena arrivata la e-mail che il risarcimento era proto, i soldi una volta dato i dati della carta/Iban mi sono stati accreditati velocemente. È la seconda volta che mi affido a loro lo rifarei nuovamente anche in futuro senza problemi, posso dire con certezza che sono un loro cliente soddisfatto.
Didier Joly
9 months ago
Date of experience: March 08, 2023
Mari Gvetadze
9 months ago
Date of experience: March 07, 2023
Andrzej
9 months ago
With AirHelp, it was a simple, easy-to-follow process, that ultimately allowed to sweeten up a little an unpleasant situation with a flight cancellation. Clear instructions, good communication, and a timely step-by-step process.
Dan Pop
9 months ago
Fiind prima data când apelez la așa ceva, am avut dubii in privința soluționării despăgubirii cuvenite însă s-a dovedit ca a meritat sa am încredere in AirHelp. Am fost despăgubit la începutul lunii Martie pentru un zbor anulat din luna Decembrie. Pe tot parcursul procesului am fost ținut la curent prin mail legat de statusul cererii mele și a meritat așteptarea. Recomand AirHelp cu încredere!
France Lamy
9 months ago
J’ai enfin été remboursée grâce à Airhelp
Dorotea M
9 months ago
Thanks to Air help i got my compensation for cancelled flight!
Claudia Antonescu
9 months ago
I found out about Airhelp via google search and decided to give it a try. All i had to do is write down my situation and they took care of everything else and after about 3 months i received my flight delay compensation. They do charge a very big commission of 35% but i was aware of it from the beginning, they were very clear about it and also about the waiting time. I wish i could give 5 stars, i loved that i got updates along the way and how things were handled, but the commission is way too high. Nonetheless, thanks for your help!
Zhulieta Georgieva
9 months ago
It was all good . I really appreciate it! Thank you
Saskia Mia Peinow
9 months ago
Date of experience: February 28, 2023
Dominik Kantor
9 months ago
Wszystko przebiegło bardzo sprawnie, zero problemów z wypłata odszkodowania itd.
Ionut Pop
9 months ago
The best company !!!
Girenas
9 months ago
Don’t use calculations! Once calculated they immediately open claim and there is no way back. They take 35% fee which is hard to find in the first place. Bad communication. I received email every 2 months stating that still waiting. It took 10 months to get partial compensation and after writing many times. Extremely poor service and takes 35% for doing nothing!
Edira Baptista
9 months ago
Adorei a experiência. Nota máxima. Recebi um feedback rápido e em todas as fases do processo fui informada sobre a situação da queixa.
Loredana Gheorghiu
9 months ago
Ottima esperienza, seguita passo per passo, rimborso ricevuto nonostante il tentativo della compania aerea di giustificare la perdita del volo. Grazie.
Teona Davitashvili
9 months ago
I wasn’t expected my case to be solved so quickly. Basically in less than 2 months I had the response and money back on my account
Emilia Komusinska
9 months ago
Jestem bardzo zadowolona. Wszystko poszło sprawnie. Bardzo dobra komunikacja. Polecam!
RB
9 months ago
Pagato 70 euro su 200 totali di rimborso. Prezzo esagerato. Ci sono comoagnie che offrono lo stesso servizio gratuitamente.
Nicoletta Metta
9 months ago
Fantastico, facile e veloce!!
David Ricardo Barberi
9 months ago
Cumplieron con el reembolso tal cual como fue prometido!
Carla
9 months ago
AirHelp managed to get my reinbursement, even though initially the claim got rejected.
Glenn Marinus Hendrik Teunisse
9 months ago
Date of experience: March 07, 2023
Amela Me
9 months ago
Airhelp was very helpful and the whole process was very easy and with minimum effort needed from my side.
Karen
9 months ago
Não tive trabalho e recebi o valor proposto em alguns meses. O único inconveniente foi ter que enviar o formulário do meu marido duas vezes. Tirando isso, não tenho o que reclamar. Aprovado!
Monica Elisabeta Sinkulak
9 months ago
very good, they kept me informed and posted on all the steps. Payment received and i am a happy customer
Florina-alina
9 months ago
Ma bucur foarte mult ca am apelat la aceasta companie, nu ma asteptam sa mai primesc ceva si eu m au ajutat!va multumesc!
Inga G
9 months ago
Dziękuję za obsługę mojego odszkodowania. Pieniądze otrzymałam do pół roku po zgłoszeniu. Naprawdę nie musiałam ruszyć palcem w sprawie. Oczywiście prowizja spora, ale ktoś za mnie to zrobił a za darmo nic się nie dostaje. Dziękuję i polecam.
JULIA LACEY BROOKE
9 months ago
I wasn’t expecting any compensation at all, and was prepared to cut my losses. Well worth the percentage to have Airhelp do all the negotiating, and although the process took a long time, there was some compensation in the end. Very pleased.
Appiagyei Nti-karikari
9 months ago
Date of experience: February 28, 2023
jan
9 months ago
Ondanks tegenwerking van de luchtvaartmaatschappij een positief resultaat.
Adrian Bulboaca
9 months ago
It only took me a couple of minutes to offer all the information. I was very well guided during the entire process.
Jana Feketova
9 months ago
Že som nemusela nič riešiť a dostala som vyplatené peniaze
Luisalberto Aguilarbazan
9 months ago
Ottima l’impegno per il cliente; dando priorità al risarcimento di eventuali problemi con le compagnie aeree.
Ove Bjerg
9 months ago
Date of experience: February 28, 2023
Filippo
9 months ago
Andato a buon fine
Ile
9 months ago
The process was simple, I was getting helpful e-mails and quick responses throughout the whole procedure. Perfect experience
Marko
9 months ago
Flugverspätet – Fluggesellschaft wollte keine Entschädigung zahlen – AirHelp kontaktiert – 5 Monate später (Flugges. ließ lange für die Antworten warten) – alles bekommen. Sehr professionell, eine tolle Erfahrung, eine tolle Kooperation! AirHelp hat sich praktisch um alles gekümmert. Erforderliche Daten abgeben und dann heisst es nur noch warten. Bestens Zufrieden!
Antonio Mangini
9 months ago
Date of experience: February 28, 2023
Naouel Yasmine Hafsi
9 months ago
Thanks for the compensation. Very good service.
Caro
9 months ago
Effectief 400 euro per persoon teruggestort door enkele uren vertraging, geweldig!
Fivos Papacostas
9 months ago
Im disappointed that the company took 70 euros from the whole amount that i was entitled
Francesco Arcidiacono
9 months ago
Tempistiche per il rimborso lente (parlando con loro non è dipeso da loro). Spese di commissione altissime. Ho testato il loro servizio in quanto era uno dei più sponsorizzati con adwords ma le fee sono elevate rispetto a molti altri concorrenti che propongono lo stesso servizio con commissioni sui rimborsi molto più vantaggiosi
Elisa Ristiniemi
9 months ago
It was easy to apply for compensation and communicate with the company. It took some time to get the reimbursement (8 months), but this was due to the airline. When the decision came, the money was in my account within a couple of days. Highly recommend!
Louis
9 months ago
Rien à redire : service rapide et de qualité.
Charly Beneteau
9 months ago
J’ai été remboursé et même dédommagé pour tous les retards et désagréments causés.
Christopher Halleur
9 months ago
Réactif, bonne communication
Pamela
9 months ago
Très satisfaite du retour de Air HELP car ils ont tout pris en charge. Les documents sont facile à remplir et les retours sont rapides. En revanche, le remboursement est un peu long, remboursé fin février pour un voyage en août.
Johanna Stangl
9 months ago
Airhelp hat sich gut für eine Entschädigung eingesetzt und dafür auch nicht lange gebraucht. Ich bin sehr zufrieden
Camilla
9 months ago
Visste inte ens om att AirHelp fanns – de kontaktade mig. Har fått jättefin hjälp med uppdateringar om processens gång hela vägen och en oväntad återbetalning som jag inte alls räknat med. Stort tack!
Ewa Kamila Chlopecka
9 months ago
Mi sono affidata all’AirHelp su consiglio di un mio amico, che precedentemente è stato aiutato dalla compagnia in modo risolutivo e in breve tempo. Anche la mia esperienza è stata molto soddisfacente, sono stata assistita in modo efficiente e trasparente fino alla ricompensa per il disagio subito di un volo ritardato di 24 ore.
Muriella
9 months ago
Unkompliziert, schnell. Sehr zu empfehlen!
Ana Maria Vancea
9 months ago
Foarte profesionisti!Recomand cu toata increderea!
Cleber Sant'Anna
9 months ago
Ho avuto una buona esperienza di servizio con AirHelp
Vlad-Viorel Butiu
9 months ago
I strongly recommend AirHelp. Be patient and trust AirHelp, it may take a while, depending on the airline company, but eventually you will get your deserved compensation.
Piotr Michalowski
9 months ago
Date of experience: March 07, 2023
Christelle
9 months ago
Easy and fast help to get compensation from airline with regular status up-date from AirHelp!
Sebastian
9 months ago
I got some of my money back. It’s better than nothing.
Angelika Monika Lehmann-roper
9 months ago
Airhelp took over my case. I was kept informed throughout the process. A positive outcome for me. I was not told about the fee involved till the end.
Veronique Moeyersons
9 months ago
Om op zijn minst kleine compensatie terug te krijgen..dank je
Vasilica-adriana Sechel
9 months ago
Ich habe mich nicht erwartet dass die airhelp wirklich helfen kann aber hat es geschafft. Ausgezeichnet.
Evelyne Beurriand
9 months ago
AirHelp s’est occupé de tout …..Le dossier est très facile à remplir..cela prend 5 min… Au fur et à mesure de l’avancée du dossier on reçoit un mail….L’indemnisation est sans mauvaise surprise.Dès lors que l’on peut accéder au virement de l’indemnité c’est quasi immédiat.. il faut quand même le tmps à l’instruction de se faire….mais pour ma part ce faut assez rapide..5mois.. Go job.
Joāo Inácio Correia
9 months ago
Recomendado al 100%. Gracias por lograr darme mi recompensa de mi vuelo atrasado.
Adam Romer
9 months ago
Poszło zaskakująco szybko i sprawnie, choć mogło by być nieco taniej.
Kevin SPAIN
9 months ago
2da reclamación que me hacen llegar. Solo que la comisión es el 35 %
Ken Fabio
9 months ago
Date of experience: February 28, 2023
Galina Manolova
9 months ago
Got compensated, even after being rejected by the air company- Wizz air.
Maria Do Carmo Matias Dimas
9 months ago
A Airhelp, fez justiça perante um atraso no meu voo. Foram sempre atenciosos para comigo, muito acessíveis e rápidos na resolução da situação. Ainda fui indemnizada pela companhia aérea. Muito obrigada Airhelp. Espero contar convosco, caso haja novamente atrasos ou outra situação que careça da vossa intervenção. Foram Recomendo
Jaromir Ryszkiewicz
9 months ago
Bardzo szybka i skuteczna pomoc. Polecam.
Yngve larsson
9 months ago
Date of experience: February 28, 2023
Karolina
9 months ago
Det var väldigt lätt att skriva in sitt ärende och väldigt bra respons och snabb handläggningstid . Jag fick 4300sek.
Danckert Mellbye
9 months ago
I was happy with an efficient digital support – and a accurate reimbursement.
Josko
9 months ago
PURE SCAM::::::::::::First of all I bought AirHelp services trought Iati seguros. When I tried to claim my canceled flight they send me a link I couldn´t acces because my mail was not the same as when I bought their coverage???????I wrote few times to the company and finally they sent me other link and finaly they came with excuse that they have bad experience with the company and they can´t process my claim. And my claim was very clean…flight from madrid to La Habana chenged at last moment….BE AWARE when you pay to this scamers….you probably trow your money in the toilet
MARCO
9 months ago
Date of experience: February 27, 2023
Carmela
9 months ago
Date of experience: February 27, 2023
Lipp
9 months ago
Date of experience: March 06, 2023
Pavol Kacer
9 months ago
I got the result. I was compensated. That is the main thing
Maria Gabriela Tudorache
9 months ago
I am very surprised by the efficiency of AirHelp. They did a great job,I got my money back easy and without much stress. For sure I will work with them in future because I now I trust them and have faith that they will help me when I get played by flying companies. Thank you very much,AirHelp!
Paulina Drwal
9 months ago
Firma pomogła odzyskać mi odszkodowanie za opóźniony lot pomimo, że przewoźnik odrzucił mój wniosek. Jestem bardzo zadowolona z efektu obsługi.
Yesika Enriquez
9 months ago
Merci AirHelp pour le traitement immédiat et rapide, remboursement effectué en moins de 2 semaines. Vraiment une simplification de la demande car j’avais essayé directement près de la compagnie aérienne sans succès.
Go
9 months ago
sometimes slow I understand the procedure may vary, but action by Airhelp should at least be done according to what it says. Some of the update were not given in accordance with the explanation, like “upto 2 months”. if there were follow-ups from Airhelp after expiry of mentioned time-frame, i would never felt being left behind like this. And right after I send message via chat, process moved forward again. this could be just a coincidence, but made me feel my process was left behind furthermore. Anyway, the outcome from service is not bad and I appreciate for securing compensation for me.
Florin
9 months ago
They’ve approved the claim, I’ve introduced my payment data and they confirmed that the money “is on its way” (see bellow). Nothing came through though. Fine, it must be a glitch and surely customer support will sort it out, right? It turns out nobody replies to my messages. Very disappointing. A friend had a similar issue. She eventually got the money but it took time and effort. I’d choose a different company. For reference, here’s Airhelp’s message: “All set! Your €227.50 is on its way. We have sent an email confirmation and you should expect your payout soon. In the meantime, think of all the ways you can spend it. You deserve something nice.”
Maria Socorro Pereira Da Silva
9 months ago
Péssimo atendimento. Informaram que foi feito depósito no dia 07/02/23 e até hoje dia 23/02/23 o dinheiro não entrou na conta e eu já reclamei várias vezes através do chat, solicitei comprovante de depósito e até agora nada. Atualização em 08/03/23. Já se passou um mês da data que informaram que dou feito o depósito de até o momento nada do dinheiro na conta e nem envio de um simples comprovante de depósito para que eu possa questionar o meu banco. Se o depósito foi feito a um mês atrás pq é tão difícil de enviar um simples comprovante? Absurdo!!!!
Manjul Abhishek
9 months ago
Unbelievable support and service. Didn’t know they existed
Mel Bekri
9 months ago
I done all the chasing back and forth with Wizzair and then airhelp swoops in and takes 30% for what I’m not sure! And I’m not convinced if they were not in the equation my claim would have been paid out in full to myself without having to cut them in when I was the one doing all the chasing and back and forth with the company!
Rosenna Cordero Carpio
9 months ago
Agents were helpful whenever we had questions. They quickly responded.
Asoltanei Stefania Madalina
9 months ago
Date of experience: February 27, 2023
Vesna Tait
9 months ago
I used AirHelp to get compensation from Wizz Air following the very late cancellation of my flight in September 2022. They explained to me how the process would work, and they kept me informed till I received the compensation. I am certain that this would be almost impossible if I did it myself. Thank you AirHelp!
AICHA YABRE
9 months ago
Date of experience: February 27, 2023
Elena Diaconita
9 months ago
I am happy that has been done justice,is good that it is a company like you to help people that deserve a refund .I recomand you to other people hwo need help specially when a fly is cancelled.Thank you!
Lienkie
9 months ago
We were in Paris, France. Our last day we go to bed after making sure our flight was set for when it was. Woke up to 30 text messages, the last one stating that our flight has been canceled and there are no flights for two days to our home. After a LOT of phone calls, tears and worry, everything g was settled but we were out additional expenses, that were not a part of the plan. I genuinely thought even trying to get some type of compensation from the airline would be impossible. Paperwork collection, time, emails, documents. Who has the time. In swoops AirHelp to the rescue! We submitted our evidence and they did the rest. Even provided updates to where the process was! We received compensation and it is worth it. I definitely recommend AirHelp. Yes, they get a portion. Yes, likely we could’ve done it ourselves, but time, hassle, phone calls, chats, emails – so not worth it for us. Keep it simple. Use AirHelp!!!
Raymond Fiechter
9 months ago
Immer gute Kommunikation und gute Aufklärung
Tina Arab
9 months ago
The constant follow up made me feel in trusted hands and that my claim is not neglected.
adriana kaplewska
9 months ago
Pomoc w odzyskaniu pieniędzy nie trwała zbyt długo,dlatego jesteśmy zadowoleni.Jednak na pytania nas nurtujące do dziś nie dostaliśmy odpowiedzi i za to wielki minus
Maria Zarkova
9 months ago
Date of experience: March 05, 2023
Anya
9 months ago
AirHelp company was a really great experience working with, and a real help and support. I would recommend them to anyone for their excellent work provided.
Cristina Pascalau
9 months ago
Date of experience: February 27, 2023
Mirela Situm
9 months ago
I got my compesation for delayed flight. Thank you AirHelp.
Carmen Paz Alvarez
9 months ago
He enviado varios correos a AirHelp señalando que mi banco no recibió el dinero de la compensación debido a un error en la información, enviándoles también un certificado emitido por mi banco pero a la fecha no contestan mis mensajes.
WILLIE HANSON ADDAI
9 months ago
I would have given more stars if there were, simply outstanding. Thank you, guys!!
Cristina Florea
9 months ago
You are super supportive, fast and professional
Rudolf Poeschmann
9 months ago
Wij zijn door airhelp fantastisch geholpen om compensatie te krijgen voor een vlucht die gecancelled werd.
Asta
9 months ago
Service efficace mais un peu cher quand y’a gain de cause.
Alejandro Jose Castellanos
9 months ago
bien mais trop cher
Sylvia Valentine
9 months ago
AirHelp is super efficient! The process is hassle-free. Recommend it 100% !! Thank you, AirHelp! – Sylvia
Piotr Kunda
9 months ago
Odzyskałem pieniądze od trudnej linii lotniczej, jaką jest Wizzair. Szybko i bez problemów, wszystko udało się załatwić online.
Sonja
9 months ago
Man slapp göra så mycket, man bara skickade in info så skötte de resten. Kändes bra och smidigt.
Hesham
9 months ago
Date of experience: February 27, 2023
David A.
9 months ago
Date of experience: March 06, 2023
Riko
9 months ago
4 hours delay of a 200$ flight, received full refund!!!
Zhiqiang Xu
9 months ago
The service is great! Even I didn’t provide boarding passes and totally forgot it after submitting. I would said thank you guys. The fee a bit high but peace of mind.
Ariel David Gonzalez
9 months ago
Sin complicaciones, solo envié la documentación necesaria y se hicieron cargo de todo y en poco tiempo tenia mi dinero en la cuenta
Petruta Aurelia Luca
9 months ago
Questa azienda ha sotisfato le mie richieste. Sono stati molto precisi e attenti alla richiesta dei documenti.mi hanno aiutato a ricuperare i danni prodotti della compagnia di aereo con quale ho viaggiato
ilaria
9 months ago
Ho trovato un po’ lungo il tempo d’attesa, ma ho apprezzato la serietà del servizio offerto
Reynald Tripier
9 months ago
Bonjour, Le support internet est long à remplir et fastidieux. Les frais de dossier sont exorbitants. Sinon le remboursement est rapide.
Ana-Maria Minea
9 months ago
Excellent service , they’ve got me compensation even when I lost my hope because of the airline. Top notch !Thank you
Magdalena
9 months ago
Informowanie o procesie. Rzetelność. Doprowadzili sprawę do końca.
Athene Thomas
9 months ago
During my claim period I was kept informed of the progression it was making. This way I felt assured that there would be a solution without me worrying about being forgotten. Top makes for this.
Kyle K.
9 months ago
It was pretty straightforward and didn’t require that much effort on my part really. I didn’t spend days uploading receipts and documents. And AirHelp got the claim processed quickly and I got the money within weeks! Although that’s probably because my situation was an easy one. Delta clearly owed me money!
Alpha Domil
9 months ago
Merci pour vous aide, pour le remboursement. Mais juste ça fait trop le frais.
Pedro Feitor
9 months ago
Date of experience: March 04, 2023
Schmid Alain
9 months ago
Date of experience: March 06, 2023
Florin Toma
9 months ago
Ajutor profesionist. Nota 10 pentru echipa airhelp.
Lydia
9 months ago
I got my compensation so there’s nothing to complain. The only reason I give them only 4 stars is because the whole process took almost 9 months. The compensation was £220 they took £75 fee from the price which is normal. In general very happy with this company.
Liubov Golubeva
9 months ago
Good and clear communication for money return
Massimiliano Poletto
9 months ago
rimborso ottenuto x un ritardo aereo di 12 ore , ricevuto in conto dopo 30 giorni , complimenti molto bravi
Patricia T.
9 months ago
Well done. Ot did take time but they stuck with it and got an winning outcome for me in the end!
Karine Le Breton
9 months ago
Démarches réalisées dans que je m’en préoccupe. Grosse satisfaction du résultat.
Eman Raljevic
9 months ago
Date of experience: March 06, 2023
Claudio Menezes
9 months ago
a AirHelp recebeu todas as informações pelo site e realizou todo o processo a partir desses dados. Recebi diversos emails informando o andamento da reclamação. Tive um problema apenas no momento do pagamento, pois o formulario não aceitou os dados da conta bancaria brasileira. Tive que utilizar uma conta internacional.
Itai Golan
9 months ago
easy process. mail updates every several weeks.
Tran Dang Quang Le
9 months ago
Date of experience: February 27, 2023
Pauline Pilato
9 months ago
Long procedure (maybe because airlines don’t like to pay their clients back) but worth it ! Thank you so much airhelp as a student I do not have the money to pay for a flight I didn’t even took because of the airline company
Sandu Zagorodnii
9 months ago
I forgot about my claim and was surprised 2 times that it went through.
Gabriela Bortolotti Cortés
9 months ago
AÚN NO RECIBO LA TRANSFERENCIA DE LA COMPENSACIÓN
Rahul Gulati
9 months ago
Useful and simple and helped us get compensated which airline refused to do when reached directly.
Janet Lim
9 months ago
I was first time using AirHelp for the claim which is very helpful and save my time to coordinate with the flight company.
Mihaela
9 months ago
I had a good experience with Airhelp.
B Mitchell
9 months ago
Anyone having trouble getting delayed flight compensation use Air help. They kept informed regularly and finally got me my compensation. The payment was made swiftly and secure.
Stefanija Lekoska
9 months ago
Date of experience: February 27, 2023
Hussein Sharif
9 months ago
Date of experience: February 27, 2023
Dioselina
9 months ago
Sono stati di parola . Hanno fatto tutto. Grazie
Florian Guille
9 months ago
Suite à un retard puis une annulation de mon vol, 6h d attente pour pouvoir rentrer chez soi… Suite à une demande d indemnisation, au lieu d attendre environ 6 mois(durée annoncée par les agences de conciliation) j ai fais appel à Air help… Je trouve exorbitant de prendre 35 % de frais sur le montant de l indemnisation… Sinon, le point positif est que ça a pris 1 semaine !
Szabolcs Ferenc Bolonyi
9 months ago
The initial confirmed value was reduced with 60%, so I received just 40% of the value from Airhelp.
Paweł Zamachowski
9 months ago
Wszystko przebiegło sprawnie
Adejoke Lawal
9 months ago
The company is very good. I received my compensation. I was so happy .I recommend it to my friends. I really appreciate it Thanks.
Sanja Stosic
9 months ago
Date of experience: February 27, 2023
Elena
9 months ago
Date of experience: March 07, 2023
Dennys
9 months ago
They really helped me
Dmitry
9 months ago
Airhelp did great job, I received the compensation for delayed flight without any headache
Anca
9 months ago
AirHelp was very professional and gave us details about every step that was taken to recover our money for air tickets.
Alexandru
9 months ago
Date of experience: February 27, 2023
Milan Baranyi
9 months ago
The money what I got made that trip great.
Anastasiia Pavlenko
9 months ago
It took almost a year to get compensation and the %of commission is high, BUT it was worth it! Thanks again! It could be nothing w/o your support
Ilona Kushch
9 months ago
Date of experience: February 23, 2023
Tamar Gagnidze
9 months ago
thank you for your team; very professional aand detailed oriented ; ai will share your services to all my friends;
Rickard Sunna
9 months ago
Extremly simple and recived compensation without my involvement. Definitely worth the fee that is reduced to Airhelp
IH
9 months ago
AirHelp was super helpful with getting the compensation from the airline. I could easily check how the process was going, and the money was refunded very quickly. It made the process a whole lot easier. I recommend getting the plus membership though, especially if you know you will get a high compensation since AirHelp takes 35% of the compensation you receive. In the end, it would have been smarter for me to get the plus membership so I would be able to get the full compensation.
Niki Papapanagiotaki
9 months ago
Date of experience: February 27, 2023
Luciana Anghelache
9 months ago
Date of experience: February 27, 2023
Suncica Vukcevic
9 months ago
Everything went so smooth! It took me 10-15 minutes to file the complaint, and everything else was left to AirHelp and done great! I would definitely use their service again, and recommend it 100%!
Panagiotis Topoglou
9 months ago
That air help finally did the job!
Per Andersson
9 months ago
Date of experience: March 06, 2023
SOPHIE HULPIAUX
9 months ago
Alors je n’ai jamais demandé d’être affilié ! Par mégarde j’ai dû appuyer sur qqc et du coup on m’a retiré 20€! J’ai posé une question et je n’ai jamais reçu la réponse !
Ola
9 months ago
Communication wasn’t great and the whole process seems deceptive . I thought they were partners with the airline
Thijs
9 months ago
Date of experience: February 27, 2023
Elena C
9 months ago
Come prima esperienza con loro e come prima esperienza in assoluto di un volo cancellato il giorno prima della partenza con conseguente riprotezione su altro volo che ci ha fatto perdere mezza giornata di vacanza devo dire che sono soddisfatta. E’ vero che chiedono tanti documenti a supporto e probabilmente il fatto che non li chiedano tutti insieme ma un po’ alla volta può fare spazientire ma alla fine i soldi arrivano quindi assolutamente mi ritengo soddisfatta!
Henrietta Papp
9 months ago
Thank you everything help us! Very good and helpful. Thank you very much!
Daniel Razvan Faragau Plesa
9 months ago
Se encargan de todo, sin complicaciones.
Marine Waeles
9 months ago
Très contente de Air Help! En quelques semaines, j’ai été indemnisée. Ils me tenaient régulièrement au courant de l’avancement de mon dossier et tout a été super rapide! Merci!
Evan Collin
9 months ago
Assez rapide, efficace et clair à propos des frais
Ewa Skolimowska
9 months ago
Bardzo pozytywne doświadczenie ,firma okazała wielkie zainteresowanie moją sprawą. O każdym “kroku” dotyczącym sprawy informowała na bieżąco. Bardzo jestem wdzięczna. Pozdrawiam serdecznie I DZIEKUJE
Ismael González
9 months ago
Got 390 eur compensation for a delayed flight. They take 35% of the compensation so just be aware of that – but that’s worse than nothing. I tried doing the process on my own and didn’t work
Pia Fiorella Farfan Ampuero
9 months ago
De enige maatschappij die me heb geholpen
Katerina Katsiki
9 months ago
Fast results
Dear Mr Liner
9 months ago
Great service, took a while but at the end the result was there
Karolina
9 months ago
Date of experience: March 06, 2023
Jan Gottemeier-michel
9 months ago
Einfacher Prozess und schnelle Bearbeitung
Michail Kokkinos
9 months ago
Thank you very very much for your help,I took my money back from wizz. I will use you again.
A Swift
9 months ago
Overall only received back half of what we were entitled to by law. Airhelp commission is relatively high and we knew that going in, but we were not made aware that when dealing with agencies like this the airline would apply a further deduction which airhelp did not challenge. Delays in payment by the airline were also not pro-actively challenged by Airhelp.
Lukasz Kubala
9 months ago
Dobry kontakt z klientem, odpisywali tylko z konkretnymi zapytaniami oraz informacjami, a nie zapychali skrzynkę jakimiś reklamami czy zbędnymi wiadomościami
Saša Alex Jović
9 months ago
Hat funktioniert. Gar nicht schlecht, aber die Gebühren sind etwas zu hoch.
Edoardo Leone
9 months ago
Ha pensato a tutto AirHelp! Dopo aver dato i dati iniziali non mi sono dovuto occupare più di nulla! Mi hanno ricontattato chiedendomi l’Iran perché tutto si era concluso con esito positivo.Tempo 5h ed i soldi erano sul conto! Bravi, bravi, bravi!!
Christos Ginius
9 months ago
Very good company. I took my money very fast !!
Mike Hillenaar
9 months ago
Date of experience: March 06, 2023
Zorica
9 months ago
AirHelp took all the things in their hands and they just finished the process without any problems and without my incorporation. They were very helpful to me in getting my money back.
Elisa
9 months ago
Tenían dos reclamaciones iguales para el mismo vuelo y sólo han conseguido una de las dos. No ha sido muy útil si ayuda y la comunicación era bastante mala, tenía que tirar yo de ellos y no al revés Edito para responder al comentario. Por dos reclamaciones iguales me refiero a dos pasajeros del mismo vuelo(y por tanto mismo retraso), uno de los pasajeros ha sido indemnizado y el otro no. Para más exactitud los dos viajeros reclamamos de forma conjunta bajo una misma solicitud de Airhelp. La comunicación entre la agencia y la aerolínea no la tengo pero llama la atención que indemnicen un asiento y no el contiguo.
Juhász Kíra Vanessza
9 months ago
Date of experience: March 06, 2023
Gregory Radek
9 months ago
Date of experience: February 27, 2023
Rotem Mantsur
9 months ago
Basically it took too long to receive the compensation but I’m pretty sure it was the airline who “took their time” so Airhelp are not the one to blame. The process was easy to do and I know I wouldn’t do it by myself as I know how frustrating birocracy could be dealing with airlines and such. This is my second time using Airhelp. First time we fail but this time we manage to get it. Hopefully I won’t need this type of service again but should I will, Airhelp will be my choice. Thanks !
Aravind
9 months ago
I had no idea that I could get compensated for a delayed flight, until I came upon AirHelp. My flight was delayed for 1 day due to technical reasons and i am grateful to airhelp for doing all the necessary procedures. All I did was enter the details of the flight, and airhelp did the rest. Got the compensation last week. Kudos to the AirHelp Team.
Banu Cinkaya Cinar
9 months ago
Alles super gelaufen! Danke
Mihaela Furdui
9 months ago
Date of experience: March 07, 2023
Emilia Matusiak
9 months ago
Bardzo sprawna obsługa, jeszcze szybszą wypłatą środków. Polecam
Kerim Kurtagic
9 months ago
Date of experience: February 27, 2023
Kund
9 months ago
This took a substantial period of time, but yes I got the money eventually. The fees are very high but they inform you of this in advance. A friend traveling on the same flight did a claim directly with the airline, and got the money a number of months before me using this method.
Nataliia Domanska
9 months ago
Thanks for taking care of the request!
Alejandro
9 months ago
Mucha paciencia pero la espera es recompensada. Todo un acierto confiar en ellos. En 4 meses el dinero estaba en mi cuenta. Fácil escaneo de documentos para justificar la compensación. GRACIAS AIRHELP
Soroush
9 months ago
They charged 50 EURO extra without any reason or valid document. I will NOT really recommend this service to anybody else
Iulia Serbaniuc
9 months ago
Date of experience: February 27, 2023
Jacqueline Simonnot
9 months ago
Date of experience: February 27, 2023
Valerica Marin
9 months ago
Date of experience: February 27, 2023
Kunal Khanna
9 months ago
Great work by team . They help me to get money back from airlines and handelled all my documents .
vanessa segura soto
9 months ago
La verdad es que pensé que la reclamación no llegaría a ningún lado y me sorprendido gratamente,un servicio excelente .
Henrik Wilhelm Jørgensen
9 months ago
Airhelp gav en nem, effektiv og hurtig behandling af min sag. Det var meget begrænset, hvad jeg selv skulle bidrage med i processen, før kompensationen for forsinket fly landede på min bankkonto.
Bojan Džunić
9 months ago
You stole 35% of my money, thieves! I got the money partially back 5 months later, when I contacted wizz air myself. And I am still fighting for the rest of my money.
Coati Tiziano
9 months ago
Date of experience: February 27, 2023
Karla Erauzkin Ezkerra
9 months ago
Buen trato y muy resolutivo
Zdenka Vajdova
9 months ago
People in the company are very friendly and really helpful
Nicole Oldacre
9 months ago
Quick, easy, trustworthy! Love this service and highly recommend!
Daniel
9 months ago
der gik lidt lang tid før man fik en kompensation men god service med update at man ikke var glemt.
Saraza
9 months ago
Gute Information, erfolgreiche Verhandlung
Linda Findeis
9 months ago
Snelle hulp, ging vlot
Soleman Soedan
9 months ago
Hej! Tack så mycket för att ni hjälpte mig. Mvh
Velizar
9 months ago
They do the job
Dieter S.
9 months ago
Gute Leistung, hat aber mit 7 Monaten etwas länger gedauert.
Wojciech Piotr Mrowiec
9 months ago
Pomoc bez problemu! Zadoeolenie po pozytywnym rozpatrzeniu reklamacji! Dobra robota!
Pogorelschi
9 months ago
Die Fluggesellscahft hat auf meine Beschwerden und Rückforderungen nicht reagiert, obwohl schon länger als 6 Monaten verstrichen waren. Deswegen habe ich mich an AirHelp gewendet, hat zwar was abgezogen, aber mein Verlust war abgedeckt, also Pech für Wizzair, weil ich ursprünglich NUR das Geld für meine Flugkarte haben wollte.
Samuel Agyei-mensah
9 months ago
I write to confirm the receipt of the money. Initially, I thought it was a scam but when the money hit my account, I then realised it was genuine business. I will not hesitate to recommend your company to friends who find themselves in similar situations.
Valentina Fuentes Cea
9 months ago
Själva avbokning upplevelsen var väldigt traumatiserande för mig och ställde till enormt mycket men faktumet att jag fick en någorlunda ersättning gjorde saken lite bättre till slut..
Ania
9 months ago
Sprawa zakończona sukcesem, łatwy proces składania wniosku, wypłata odszkodowania szybka, troche za wysoka prowizja ( 35%)
Elena-alexandra Ghetu
9 months ago
Date of experience: February 28, 2023
Stefano De Rosa
9 months ago
Date of experience: February 27, 2023
Krishna Kalyan Kotikalapudi
9 months ago
Airhelp has delivered on what they set as expectation.
Sara Torba
9 months ago
The best assistance, very quick
Liliana Popa
9 months ago
The whole process went smoothly, at every step I was kept up to date with what was resolved and what was to happen. Thank you.
PS
9 months ago
Everything went smoothly and efficiently. I got the money, for which I am beyond happy. I didn’t have time and energy to pursue this myself, so I am thankful. Although I understand they have costs to cover and profits to make, I just wish the service fee wasn’t that high.
Florentina Maria Banici
9 months ago
A durat cateva luni dar mi-au rezolvat cazul si am primit despagubirea. Recomand tuturor sa apeleze cu incredere si sa aiba rabdare. Multumesc echipe pentru ajutor.
Polina Koretska
9 months ago
It took 8 months !!! And we received only part of compensation… still waiting another compensation part
Krzysztof Borowik
9 months ago
Dzięki Airhelp otrzymał 780 RUR odszkodowania. Wszystko trochę trwało ale zakończyło się sukcesem. Byłem na bieżąco informowany o sprawie.
Grecu Nicolae Remus
9 months ago
Nu credeam ca ma puteti ajuta, am fost placut surprinsa sa vad ca totul este real si banii au fost livrati in cont , multumesc !!!!
Katarzyna Kaczmarek
9 months ago
Date of experience: March 05, 2023
alessandro falbo
9 months ago
Sono stati bravi…ci hanno messo qualche mese ma il rimborso è arrivato!!
Mohamed Bnh
9 months ago
Excellent company for supporting you against airlines. Very fast, helpful and easy to understand I highly recommend their services. Thanks again AirHelp. (Used them against #AF)
STEFANIA
9 months ago
Efficenti negli aggiornamenti della pratica; immediate le risposte a quesiti posti.
Daliborka Trpchevska
9 months ago
Very gratefull for your help. You are the best. You did your job very fast and successful.
D Murphy
9 months ago
After trying myself to get a refund. And getting nowhere.. I used air help..,,they took over and I received regular updates and the refund with no hassle.
Victor Prado
9 months ago
Date of experience: February 28, 2023
Raluca Iftime
9 months ago
I was absolutely hopeless as I firstly tried to get a compensation from the flight company, but they rudely said that they apparently followed the EU regulations.. So they didn’t. Last week I got my compensation for my delayed flight in my bank account. I’m very happy with the whole process.
Roxy reid
9 months ago
I have been waiting for a refund since July 2022, there seems to be no signs of progress. Other people who contacted the airline directly received compensation within weeks. Now I’m stuck because I signed over control of the matter to them when I initially used the service. absolute waste of my time and I don’t think I will ever receive compensation.
Adelina Mandita Tiganus
9 months ago
Highly recommend to use Air Help if you have any type of issues.
Enrique Rodriguez Perales
9 months ago
Porque me ayudaron a hacer mi reclamación y la respuesta fue positiva, Con la información que me solicitaron y presenté fue suficiente, y todo el proceso me estuvieron comunicando los pasos que seguían hasta terminar con la entrega de la reclamación.
Viktor Diak
9 months ago
Date of experience: March 05, 2023
Jose Luis Müller
9 months ago
Muy rápidamente confirmaron el reembolso
Michal Grézl
9 months ago
I was very happ, AirHelp helped me with fixing the problem with delayied flight by Lufthansa and arranged the all the papers to get back fees – compensations because of the all the troubles assotiated with the flight delay.
Elsa Paola Montenegro Olivera
9 months ago
Rapidez y sobre todo diligencia. Pensé que no funcionaria
Frank Bartley
9 months ago
I have to say that Air Help were persistent in getting my claim settled and very helpful. Thanks
Didi AnandaKaostubha
9 months ago
Thank you for being very honest and kind. I will give this money for some charity work.
Milivoj Kostic
9 months ago
the problem was successfully solved.
Jarmila Jutt
9 months ago
Air help was very professional in helping me to solve problem I will use them every time I have problem with air lines Thank you one more time
Franca Covini
9 months ago
Note negative: molti mesi di attesa, il rimborso molto ridotto rispetto alla spesa senza spiegazioni, nonostante la prenotazione con kiwi.com, che teoricamente è il partner di Air Help (da Kiwi.com si rimanda automaticamente ad Air Help quando si inizia la pratica di rimborso), e nonostante sul contratto sia indicato che le prenotazioni fatte attraverso di loro non subiranno trattenute. Così non è e va chiarito da subito, altrimenti è una truffa. Spiace soprattutto notare il silenzio assoluto da luglio 2022 a febbraio 2023. Solo dopo una protesta e un sollecito mi viene fatto sapere che il mio rimborso è in arrivo. Passano ancora 7 giorni e finalmente i soldi sono accreditati sul c.c. Evidentemente la pratica era già chiusa, e si sperava solo che dimenticassi, come suppongo avvenga in molti casi. Inoltre, mi è stato rimborsato solo il prezzo della prima tratta del volo, e non la successiva tratta, la cui coincidenza è stata persa per l’annullamento improvviso del primo. Nessun rimborso per le 12 ore passate in aeroporto senza assistenza della compagnia responsabile dell’annullamento (Wizz air). Nessun rimborso per il secondo volo intera tratta (Easyjet), molto piu’ caro del primo. Il massimale dichiarato di rimborso è 250 euro, li ho spesi e provati tutti (130 il primo volo e 180 il secondo) e mi sono stati rimborsati solamente 130. Non parlo del disagio di attendere senza assistenza in aereoporto, ricercare da sola un volo alternativo, riorganizzare il mio arrivo a destinazione ore e ore dopo. Nessuna giustificazione per la riduzione. Così non va.
Flori
9 months ago
I had a cancelled flight for which I received a refund from the flying company but airhelp help me to obtain some more for the inconvenience of Not flying at that moment. It was a flight on July and I received the money on March. I was really surprised because I didn’t expect extra money than those on the ticket and with a minimum of effort: just answered to some questions and uploaded some documents. Thank you, AirHelp!
Janice
9 months ago
It did take time for my claim to go through but I would not of been able to of got the money back so it was so worth using this Company They even had to send the money via my bank as I had changed credit card and they responded to all my emails
Adéla Krejčí
9 months ago
Airhelp was very helpful in my case! I wouldn´t even know I had a right for a compansation without them. Thank you!
Renato Carlos Dos Santos Balie
9 months ago
Como siempre, un fantástico trabajo por parte de los abogados de AirHelp.
Adnan Mustabasic
9 months ago
Simple, fast, reliable
Vincent Hughes
9 months ago
Terrible company ripping people off for an unecessary service. It was far quicker, and easier to go direct to the airline.
Bernd Aurich
9 months ago
Stort tack! Hade inte klarat/orkat att driva detta på egen hand.
Dariusz F.
9 months ago
Good Job !!! Quick and Easy !!!
Benoit H.
9 months ago
Merci à Airhelp d’avoir géré rapidement et obtenu l’indeminité de retard auprès de la compagnie aérienne.
Katarina Pavlovic
9 months ago
Highly professional and punctual. Well done.
Martina Palermiti
9 months ago
RIMBORSO DI DUE VOLI WIZZ AIR OTTENUTO CON SUCCESSO
Anna Robak
9 months ago
Dobrze że są firmy zajmujące się takimi sprawami. Dziękuję, pozdrawiam
Pedro
9 months ago
Sem dúvida uma plataforma muito eficiente, com todo o conhecimento necessário para tratar dos nossos problemas com voos. Recomendo!
PASCAL BERTON
9 months ago
Intervention rapide . Très satisfait de la conclusion.
Hannes Klose
9 months ago
Sehr zu empfehlen. Mit nur ein paar Minuten Aufwand knapp 390€ nach Verspätung zurückerstattet bekommen.
DIXNEUF
9 months ago
nous avons apprécier que votre entreprise s’occupe de cette transaction, on n’aurais pas su par quoi commencer merci pour votre intervention
Leila Shemirani
9 months ago
Did what it promised to do . Reliable. Thumbs up
Biagio Marco Liccardo
9 months ago
Aprendo un ticket sul sito della compagnia aerea per un altro volo in ritardo ho ottenuto un rimborso di 250€ (che è quello che solitamente spetta per quel tipo di ritardo). Con Airhelp ho ottenuto solo 130€ commissioni ridicolmente alte per un servizio che potevo gestire in autonomia. Mai piu
customer
9 months ago
took nine months to get the 65% of the compensation. Originally I thought this was worthwhile as I thought the airline would be obstructive if I went directly to them. However my daughter, also on the same delayed flight, went straight to the airline and got full compensation in 1 month.
Alden Ramović
9 months ago
Date of experience: February 24, 2023
Elena Cristina Szekely
9 months ago
Das Unternehmen macht alles perfekt. Vielen Dank!
Inajara Barros de Almeida
9 months ago
Date of experience: March 05, 2023
Raphael Rudolf Messerli
9 months ago
Alles gut und schnell erledigt, vom Schadensfall bis zur Auszahlung vergingen weniger als 3 Monate. Ich würde sofort wieder mit AirHelp meine Rechte einfordern.
Sylvie Fox
9 months ago
It took a long time, but they were able to get us some money back which was sooo appreciated
Valerie
9 months ago
Service d’excellente qualité
Winnie Dao
9 months ago
AirHelp is professionally and sysmatic
Sofie Kolstad Claussen
9 months ago
Super easy to deal with AirHelp, and the transaction went through very fast when everything was in place.
Alina Luca
9 months ago
it was my first experience, and it was great, i didn’t hope to receive my money back, but i received it! Thank you AirHelpTeam! i bought an anual abonament 🙂
Besnik Agolli
9 months ago
Second time I received my money. Super fast and accurate
L D
9 months ago
Easy to handle the entire process, not much of my time needed, received frequent updates on the status, the claim was eventually successful. Very good service.
Joana Fernandes
9 months ago
A experiencia foi ótima. Processo de reclamação foi super simples, e passado uns meses recebemos a indemnização na conta, sem fazer mais nada. A Air help trata de tudo, e mantém-nos informados durante o processo. Muito recomendado e tenho recomendado a toda gente.
B€
9 months ago
Alles ok . Sehr gut erfahrung . Gutes personal . Immer schnellste antwort .super.
Alexandra Coman-amariei
9 months ago
Am apelat la AirHelp pt despagubirea unui zbor intarziat si am primit despagubirea cu ajutorul AirHelp. Foarte multumita!
Chantal De Witte
9 months ago
Jullie waren zeer behulpzaam en we kregen regelmatig opdates
Nancy Vanhoutvin
9 months ago
Heel goed geholpen en onze compensatie gekregen. Kregen op tijd en stond een update en als ik vragen had, kon ik die gewoon stellen via de chat. Eens alles rond was, stonden de centen snel op onze rekening. Topervaring!
Customer
9 months ago
Nie sadzilem że otrzymam jakiekolwiek pieniadze za odwołany lot. Airhelp napisał ze środki otrzymam do 3 miesiecy i dotrzymał slowa. Nie miałem żadnych problemów z Airfelp, wypelnilem aplikacje, dostalem powiadomienie o korzystnym rozstrzygnieciu sprawy, potem juz bardzo prosto podalem dane do przelewu i na drugi dzien byly środki. Drżyjcie linie lotnicze 🙂
Katrine Skou
9 months ago
Vi har fået den bedste hjælp til at få kompensation for vores forsinket fly. Kan varmt anbefale AirHelp.com
Tove Johanna Fagertun
9 months ago
Hi! I am satisfied. A bit too long processing time.
Lukasz
9 months ago
With AirHelp I got the compensation for a cancelled flight I had no idea I was entitled too. I never used or heard about AirHelp before my company’s travel agency contacted me about it. Will definitely recommend to anybody who thinks about applying for compensation – the fee was 35% of the compensation, but only if the notion is successful, which was perfect for me.
Lene Espensen
9 months ago
La démarche était très simple et j’ai reçu un remboursement inattendu.
Zoran Veljanovski
9 months ago
Date of experience: March 06, 2023
John Wick
9 months ago
I’m happy I didn’t have to fight the airline to get my money back.
KM
9 months ago
Mycket bra service, proffsigt bemötande och en superenkel process.
Mohammed Yassine Sefiane
9 months ago
Merci beaucoup
Stein Anders Rusten
9 months ago
Meget god service Meget enkelt og bruke Raskt svar
Piotr
9 months ago
Otrzymałem 325 Euro za opóźniony o dwa dni lot z Rrzymu do Warszawy. Od momentu złożenia wniosku do momentu pojawienia się odszkodowania na koncie minęło około pół roku. Jestem zadowolony z finału sprawy, polecam.
Judith Z.
9 months ago
AirHelp est une structure sérieuse et honnête. Elle accompagne les voyageurs lésés dans leurs démarches auprès de la compagnie pour être instaurer dans leur droit. Ces démarches aboutissent à une indemnisation si le voyageur fournit toutes les informations correctes. Aussi AirHelp reste en communication avec le voyageur et lui tient au courant de l’évolution du dossier jusqu’à son aboutissement. Je le recommande.
Eliza
9 months ago
Date of experience: March 06, 2023
Mihai Deneanu
9 months ago
Date of experience: February 23, 2023
Mireille Monique Geraldine Vig
9 months ago
Contente de me retourner vers help, merci à vous. Car 2 nuits à Lisbonne bloqué c’est beaucoup trop. Heureuse de vous avoir connu et merci encore.
Marek R
9 months ago
Skuteczność. Krótszy, niż 180 dni czas załatwienia sprawy. Rzeczowe pytania dotyczące sprawy i prosty sposób odpowiedzi na nie.
Vasilica Iordan
9 months ago
Am avut experienta foarte placuta cu Airhelp. Au fost prompti si corecti in rezolvarea problemei noastre.
Susanne
9 months ago
Date of experience: March 05, 2023
Florin Zaborila
9 months ago
A durat un pic dar pot spune cu siguranță ca sunt serioși. Recomand
Maka Michal Bartlomiej
9 months ago
Wszystko było zrobione bezobsługowo i wzorowo, moim jedynym zadaniem było zgłoszenie opóźnienia będąc na lotnisku i dosłanie internetowo dokumentów, a kilka miesięcy później pieniądze trafiły na konto.
Samuel Denis
9 months ago
Vol annulé par Air France, une fois à l’aéroport. La raison évoquée : Panne technique. Contact pour remboursement : Dossier traité & remboursement effectué.
Kujtim Ndoj
9 months ago
Das Geld war nach wenigen Tagen auf meinem Konto. Bin sehr zufrieden
Barbara Elzbieta Wodnicka
9 months ago
Bardzo zetelna firma . Udało się im uzyskać odszkodowanie . Dobry kontakt wszystko dokładnie zostało wyjaśnione. Super podejście do człowieka. Napweno będę polecać firmę.
Анна Приходько
9 months ago
Дякую. Мені повернули гроші за скасований рейс( навіть не надіялася) за,що безмежно вдячна. Буду рекомендувати друзям і знайомим. Процес зайняв 6 місяців
Anita Schuller
9 months ago
Everything went well. The waiting time was a bit long, but that’s natural, I know it’s not up to the company. I liked the fact that I received a constant flow of feedback on the status of the process.
Bogdan Sandor
9 months ago
Thanks for helping me out and getting the compensation.
Riccardo Barbieri
9 months ago
Comodo ed efficiente perché non ho dovuto fare altro che inviare i documenti in mio possesso. Commissione un po’ alta ma per il tempo che ho risparmiato ne vale la pena. Grazie mille
Ramon Salvador Vitorica Murgui
9 months ago
Date of experience: March 05, 2023
Crystal R
9 months ago
AirHelp kept up informed with each step of the process. Once I filled in the details of the flight, AirHelp did all the rest. The process could not be easier.
Filippo Campana
9 months ago
Tutto ottimo, si sono occupati di tutto; la richiesta di documentazione è stata precisa e dettagliata. I tempi di attesa abbastanza lunghi, ma, da quanto ho capito, a causa delle linee aeree.
JAMES PHELPS
9 months ago
Super simple process with Airhelp doing all the legwork apart from taking a few details at the beginning.
Mahshid Nadi
9 months ago
Date of experience: March 05, 2023
Pintilei Luca
9 months ago
Airhelp did a great job
Erik Vincent Georg Langer
9 months ago
Schnell und einfach. Kein großer Schriftverkehr mit der Airline. Kein Stress.
Rusu Ioana-Dana
9 months ago
My experience with AirHelp was amazing! They helped me a lot until I get my money back. Thank you!
Harianto Bin Saleh
9 months ago
Trusted! Thanks for helping me get my compensation
Elisa
9 months ago
Tempistiche troppo lunghe per un volo a settembre 2022 presa in carico la domanda dopo 3 giorni del disservizio , soldi arrivati ma nel mese di marzo 2023 Praticamente dopo 6 mesi
Samantha Bernasconi
9 months ago
In pochi giorni ho ottenuto il rimborso, anche maggiore di quello che mi aspettavo.
Daniela Kastrati
9 months ago
Very professional and very pro active on following the claim steps.
Annalisa
9 months ago
Date of experience: March 04, 2023
Savino Tessarin
9 months ago
Ho ricevuto il rimborso non solo per me ma anche di tutta la mia famiglia che viaggiava con me. Grazie
Bilibou
9 months ago
Juste exceptionnel l’aide et la réactivité de vos personnels Nous vous remercions énormément pour tout.
Manfred
9 months ago
Wir sind auf keinen Mehrkosten (zusätzlich notwendige Parkgebühren) durch den Flugausfall (wg. Streik) und früheren Ersatzflug sitzengeblieben und mussten uns um nichts kümmern (außer unseren Informationen).
Yuliby Vazquez
9 months ago
Date of experience: March 05, 2023
Klaudia
9 months ago
Tydzień po złożeniu wniosku, odszkodowanie było już na moim koncie bankowym 🙂 wszystko sprawnie i bezproblemowo, polecam serdecznie
Dinkar Nalawade
9 months ago
thanks for your support. only i have not convinced, that you have taken quite big amount as service fees, its 1/3 of my total claim amount 210euro.
Chaligne
9 months ago
Airhelp a pu obtenir une compensation alors que la compagnie me l’a refusé en passant directement par eux. Cela est très pratique on a rien à gérer
Vahe Gabrielyan
9 months ago
Good help, excessive charges proportionally.
Nana Yaa K Boateng
9 months ago
Very efficient, work well done am grateful and l will recommend to anyone. Keep up the good work. Thanks
Natalia Adam
9 months ago
Very proffessional help! I loved that the entire process is automated and easy to follow! Thanks!
Danijela Catibovic
9 months ago
They fixed my problem with wizz air
Marin Ruskov
9 months ago
It was easy to file a claim . Got correct information along the process and ultimately received a refund for my flight delay
Foto K
9 months ago
Warto zgłosić problem z lotami
Monika Brejchová
9 months ago
I am very happy now. I have got money back to my acount. I have got money for my fly on this year. Company Airhelp and company Wizz air are very good. Thank you very much for your work.
Kris Narsee
9 months ago
I was notified every step of the way. Great service
Dominik Kangler
9 months ago
Date of experience: February 28, 2023
Henrik Friis
9 months ago
De svarer hurtigt og løste min opgaven til min fulde tilfredshed, og pengene kom til min konto som lovet.
Pascal MAURIN
9 months ago
Quelle belle surprise de la prise en compte de la démarche de ce dédommagement que je n’aurais pas réaliser tout seul. merci.
Ahmed Tajar
9 months ago
The best online service to become money from canceled or delayed flights.
Laura Segal
9 months ago
Did not receive PayPal funds promised and they never returned my emails.
Jukka Lipponen
9 months ago
Airhelp steals your money. You could easily claim the money from airlines by yourself, without any costs. There is a form you have to fill up and send to the airlines. Just google it. That’s easier and faster than using airhelp. You dont have to wait for airhelp to slowly process your documents and data before sending it to airlines. Airhelp does nothing but steals big part of your money and slowly pays you the money when they have got it from the airlines. I’ve used airhelp but won’t use it never again, when realised the big picture. It was very simple to claim money by myself. And without airhelp I got the whole refund which I deserved!
Janusz Lipkowski
9 months ago
successful application and quick transfer of compensation
Lilywhite
9 months ago
It took 8 months to get my reimbursement instead of 2-3 as indicated on the website. No assistance with the procedure, only standard automatic replies whenever asking for an update. For a service that costs so much, I consider it a waste of time, I could have done everything by myself and gotten all the money back, instead of losing part of it for nothing.
cliente
9 months ago
Solicito la información, la procesó y consiguieron la reposición de los valores reclamados. Nos mantuvieron informados, Gracias
Maite Campos Collins
9 months ago
Debido a que depositaron la plata acordada lo malo es que tardo un poco pero eso
Dániel Lóránd Keszy-harmath
9 months ago
.. ……. ………. …….
Mallentjer
9 months ago
Dossier 3231192 Airhelp me réclame des honoraires alors que c’est la compagnie aérienne Brussels Airlines qui m’a directement indemnisée sur mon compte. J’ai fait appel à Brussels Airlines avant de faire appel à Airhelp. Mais ils sont arrivés trop tard, Airhelp n est pas a l origine de cet indemnisation, pourtant ils me réclament des honoraires. De bonne foi, je leur ai envoyé un mail pour demander de m envoyer la preuve du contraire, de justifier leurs honoraires mais aucune réponse, pire, ils me harcèlent en m envoyant leur facture toutes les 48 h. Je ne conseille pas Airhelp et je ne ferai plus appel a eux sauf s ils annulent leur facture ou m apportent une preuve pour justifier leurs honoraires qui ne peuvent pas être de 35% car la compagnie m a indemnisée directement. Ma RÉPONSE à votre retour : il est anormal que je vous doive 35 % d’honoraires alors que c’est la compagnie aérienne qui m’a indemnisée directement. Cette indemnisation n’est pas de votre fait. Il serait normal que je paie des frais d’ouverture de dossier, mais pas 35% car vous n’avez pas dû négocier avec eux puisqu’ils m’ont indemnisée directement. C’est ce que j’appelle de l’arnaque. Vos services ne sont pas disponibles car je vous ai relancé deux fois par mail pour vous demander une preuve de votre négociation avec la compagnie aérienne afin de justifier vos frais. Je n’ai eu à ce jour aucune réponse de votre part. Donc vous réclamez 35 % sans avoir dû négocier avec eux. C’est scandaleux.
MANACH JEAN FRANCOIS
9 months ago
des plaisantins de la pire espece. je leur donne un dossier pour une arrivée à destination avec 24H00 de retard et on me reponds que je n’ai droit à rien car leurs “experts” (sic) ont détectés que j’avais moins de 3 heures de retard….. Pas sérieux. J’ai perdu mon temps à leurs monter un dossier béton. Ne faites pas comme moi, allez voir direct ailleurs. Dossier C#3520498
Maya Lakova
9 months ago
Service très bien, mais la commission déduite est énorme – 35 %. Je n’ai jamais eu une commission si élevée peu importe le service et peu importe dans quel secteur. Le 02 mars 2023 vous avez apporté cette réponse à mon avis publié ci dessus : “Réponse : AirHelp.com ll y a 4 jours Nous travaillons en accordance avec la législation européenne EC261, notre but étant d’effectuer toutes vos démarches d’indemnisation jusqu’à son obtention. Nous retirons 35% de frais de service pour le travail effectué, uniquement si nous parvenons à obtenir votre indemnisation, sans y parvenir aucun frais ne vous est demandé. L’équipe d’AirHelp” Ma réponse est : Il n’aurait manqué plus que ça, de retirer les frais de service même sans obtenir l’indemnisation. Je n’ai jamais dit que les frais sont déduits sans que le travail soit effectué et terminé avec succès de votre côté, je dis juste que les frais sont très très élevés et que des frais pareils n’existent pas ailleurs, peu importe le service et peu importe dans quel secteur.
Camelia
9 months ago
Service was okay, abouth 6 months for retribution and 30% fee
Bruno
9 months ago
Je n’ai rien eu à faire. Et j’ai été indemnisé en 6 mois. Bon il faut accepter de perdre 35% de l’indemnité.ce qui n’est pas rien avouons le. Ça a quand même remboursé une partie du vol de remplacement
Catalin Constantin Iacob
9 months ago
Date of experience: March 03, 2023
Andrew
9 months ago
Took about 6 months (probably mostly due to airline), but did get the full refund with Airhelp plus
Engjelushe Oboku
9 months ago
Date of experience: March 04, 2023
Damian Korczowski
9 months ago
I just created my request and wait. No additional action neede from my after that.
Stefan Stoia
9 months ago
Honestly,i didn’t believe that i will have any money back.it was a surprise for me.
Marzenna Okuniewska
9 months ago
Polecam AirHelp trochę to trwało od października, ale się opłacało polecam
Jan Křenek
9 months ago
You are the best! Thanks for your service.
Dionis T
9 months ago
Date of experience: March 04, 2023
Georges Nehme
9 months ago
Date of experience: February 25, 2023
Dorota Milkowski
9 months ago
Date of experience: March 05, 2023
Nicu Andrei
9 months ago
Ho ricevuto il risarcimento in un breve tempo. Complimenti. Consiglio AirHelp.
Abdul Saboor Nejrabi
9 months ago
I really appreciate you to get back my money. You did a great work and I’m happy to get in touch with you regarding this matter.
Adraman Keita
9 months ago
It’s was very helpful am glad I finally get my compensation.
Bianca-andreea Cozma
9 months ago
The wait was literally worth it.
Murtaza Hussain
9 months ago
Excellent service. They have kept me updated at all times. Professional service, little high on commission but they do everything for you.
Olivier Lambert
9 months ago
Ça a pris qq mois, mais au final j’ai obtenu mon dû, la Cie. Aérienne n’était pas très réactive lors de ma plainte en direct. Merci airhelp !
Yuliya Shefer
9 months ago
We want to say a huge thank you for the good and fast service you gave us, even though we no longer had hope that we would receive any compensation for this flight, but you surprised us with a simple and lovely service, thank you very much, we recommend you to all our friends and to everyone.
Kroy
9 months ago
Airhelp submitted a claim to AirFrance on behalf of us for our delayed flight which caused us severe inconvenience and extra cost. The process was easy, fast and successful I don’t think we could do this ourselves without external help at all. They took 35% of the refund but they claimed the maximum possible amount so this abundantly covered our extra costs. The only thing I would note that they used terrible exchange rate for converting the money from EUR to our local currency. But on all in all we are impressed and very grateful! Thank You!!
Laszlo Sarosi-Marton
9 months ago
Professional team They apply for my money and they give me Thanks
Hossein Baniamam
9 months ago
Date of experience: March 04, 2023
Iulia Gabriela Nawaz
9 months ago
5 star ! I didn’t believe in the beginning, but I am truly happy that I choose to trust them ! I received my money so I hope more person will choose them if they have problem with their flight! All the best☺️
Mostafa Attia
9 months ago
Great service, The compensation was deposited into my bank in less than 1 month after I created my case on AirHelp
Lorincz Istvan
9 months ago
Date of experience: March 04, 2023
herma
9 months ago
Good service! Satisfied ☺️
Jozef Hewelt
9 months ago
Firma super , dzieki za szybkie pozytywne zalatwienie sprawy
Emma Alexandra Ziel
9 months ago
It was easy. They did all the leg work. I just had to provide them with what happened.
Alex Hudorovich
9 months ago
Top mi sono trovato benissimo
Francesco Santaera
9 months ago
Unico problema troppo tempo di attesa
Vlad Buraga
9 months ago
Date of experience: March 03, 2023
Poul Nielsen
9 months ago
Det lykkes at få kompensation fra SAS efter mit fly blev aflyst dagen før afrejse. Det tog noget tid, men det hele kørte i baggrunden uden nævneværdig arbejde fra min side.
Razvan Zamfirescu
9 months ago
Got the money , and all i had to do is wait.. thank you
Henri Breton
9 months ago
Sem atuação desta empresa teria dificuldade receber a parte que obtive do reembolso da passagem.
Hrant Aram Margosyan
9 months ago
Hej jag blev mycket nöjd och tacksam och ni har mycket bra service men bara en sak det dröjde några månader men iallafall jag är nöjd. Mvh Hrant
Serafim Ceban
9 months ago
Good work! Nice experience
Andronic Ionela
9 months ago
Date of experience: February 24, 2023
Fatoumata Bari
9 months ago
Je n’ai jamais été mise au courant que Air help prenait 50% des 600. Je trouve que j’aurais du être informé de cette manière de faire.je trouve cela mal honnête. Tout de même Air help répond super rapidement au message et notre demande est traitée super vite.
Nuria Crystal Vargas Renteria
9 months ago
Recibí ka compensación que imaginaba no podría obtener AIRHELP se encargo de todo y recibí el monto Muchas gracias por su servicio .
Joanna
9 months ago
Polecam! Szybka i konkretna komunikacja, proces zakończony sukcesem, dostałam pieniądze za 5 godzinne opóźnienie lotu.
Nolwenn Watteyne
9 months ago
Dossier complet traité en un mois alors que la compagnie m’avait refusé l’indemnisation en direct. Efficacité, service, honnêteté.
Apollon Kalamenios
9 months ago
Easy access and procedure. Step by step guidance
Alexandra Chinces
9 months ago
Abbiamo ricevuto i soldi molto velocemente una volta che wizzair ci ha accettato la causa l’azienda ha provveduto immediatamente a chiedere il conto Iban e il giorno dopo avevo già i soldi nel mio conto!
Taskir Qureshi
9 months ago
Date of experience: March 04, 2023
Jack Lymer
9 months ago
Took too long, lied about when they received money, took huge commission
Renata Puliti
9 months ago
Buona esperienza anche se ci sono voluti anni per essere risarcito
Mirabela Cretu
9 months ago
They’ve helped us a lot! We have now 130 euro more. We are very thankful.
Ovidiu Cristian Jeder
9 months ago
Date of experience: March 04, 2023
Evinka
9 months ago
Really helpfull, fast and without complications. I recomend Airhelp.
Tudor
9 months ago
Filled in a form, got 260 euros 8 months later. Easiest money for 15 minutes of work in my life. They took 40% of the compensation as a fee, but I didn’t have to go through the hassle of talking to the flight company, so in my eyes that is worth it. It also took a lot of time (8 months) to finally get compensated, but I didn’t have to do anything in the meantime, just wait. Will use them again in the future if I have a delayed flight.
Eugene Och
9 months ago
Many thanks for the help. It was really great to have such a support and all the paperwork’s done by your company. Already subscribed for the full membership, however I hope would not have trip troubles in the future. Thanks a lot one more time Best Regards Yevgen
Baptiste Monchicourt
9 months ago
AirHelp m’a directement proposé de prendre en charge ma plainte suite à un retard important de mon vol d’avion. Leur communication est excellente, j’étais régulièrement tenu au courant de l’avancée de leur demande auprès de la compagnie aérienne jusqu’au remboursement. Je ne peux que les féliciter et les remercier.
AP
9 months ago
Very fast and uncomplicated procedure. Every step is clear and refunds from the airlines arrive very fast.
Stefan Ratiu Daniel
9 months ago
Great because I don’t do almost nothing ,they take care and I received the money…… simple and effective
Lukasz Synoradzki
9 months ago
Dlugo to trwalo ale udalo sie dostac odszkodowanie
Miss Karolina Kruszona
9 months ago
Good service, all I had to do is provide all the details of my case, airhelp dealt with everything else. If I had any questions customer service was easy to contact with and replied in timely manner. Would recommended them!!
Xhemile Leskaj
9 months ago
Molto bravi!
ruth norma osadebay
9 months ago
efficient . easy . to use
Madalina
9 months ago
Even though it took some time they’ve sorted my claim.
Irmgard Ullrich
9 months ago
die Abwicklung war einfach und schnell
Anita Zaremska - Trzaska
9 months ago
Minimum formalności, intuicyjny krótki formularz zgłoszenia problemu i skuteczność (pomimo braku boarding pass który w aplikacji przewoźnika zdążył zniknąć) to atuty airhelp. Polecam
Ion Marian Nastase
9 months ago
Date of experience: March 04, 2023
Dario Markovic
9 months ago
35% sind ein Anteil den man leichter abgibt wenn es so abläuft wie bei mir, alle Daten angegeben ab und zu Zwischenberichte erhalten und ohne das ich sonst etwas erledigen musste war das Geld nach einigen Monaten auch wieder auf meinem Konto. Super Job gemacht
Madalin Rusu
9 months ago
Date of experience: March 03, 2023
Mm
9 months ago
I like that once I sent you all necessary documents, you did get me my compensation although it took 6 months while it took only 2 months for a friend of mine (same flight)
Blerina Alfasih
9 months ago
Very helpful
Caroline
9 months ago
Pour être sûr d’être indemnisé lors d’un retard conséquent surtout sur des compagnies où l’administration est difficile
Corneliu Anghi
9 months ago
I was a very helpful! They represent me and win!
Kushniruk
9 months ago
Merci Airhelp pour votre aide, vous êtes les meilleurs
Antonio D'avanzo
9 months ago
Seppur dopo quasi sette mesi, ho ottenuto il rimborso per il ritardo di un volo che ha coinvolto me e la mia famiglia. Su 1000€ me ne sono stati accreditati 650€ come previsto dalle condizioni contrattuali. Credo che sia prevista una trattenuta eccessiva. Per il resto, sono soddisfatto del servizio.
Karolis
9 months ago
The compensation payment was done very quickly and without an issues
Valentina Aliani
9 months ago
Chat sempre attiva e risposte esaurienti.
Ciprian Mancas
9 months ago
I didn’t belive we will get anything back after our flight been delayed for four hours but I was wrong air help gote us back exact amount what they said we entailed Thanks again
ADRIAN
9 months ago
Very good service! I totally recommend this AirHelp!
Iva Durkovic
9 months ago
Very helpful, answered all my questions and really efficient!
Louise Harte
9 months ago
Very simple process. Did not give up and emailed any progress.
Olga Kosiuk
9 months ago
Dziękuje bardzo za pomoc! Udało się wypłacie 250 euro za odwołany lot przez Wizzair. Składałam do nich formularzy bezpośrednio, ale 2 razy dostałam odpowiedzi ze nie należy mi odszkodowanie. Ale jednak! Po 2 miesiącach dostałam przelew na konto od AirHelp. Polecam, Olga Kosiuk.
Bettinanielsen
9 months ago
God service , selvom det tognsin tid.
Rodica Lucica Pascan
9 months ago
Date of experience: March 04, 2023
Patricia Doyle
9 months ago
Really good outcome. The claim was from 3 years ago, delay with the claim was down to the airline. Air help resubmitted the claim and delighted with the outcome.
Małgorzata
9 months ago
Polecam AirHelp pozyskało dla mnie odszkodowanie od Wizzair za odwołany na 30 minut przed wylotem przelot WA1340 Bari-Wwa dn. 27-09-2022. W dn 28-02-2023 otrzymałam przelew z odszkodowaniem.
Anastasia
9 months ago
Thanks for helping me to get my compensation.
Andras Kiss
9 months ago
Very slow, but got what was promised. It took 7 months..
Anthony Ghilarducci
9 months ago
With a little patience you always get your compensation with AirHelp!
Stinga Florin
9 months ago
În ziua zborului pe aeroport înainte de îmbarcare în aeronava am fost anunțat că s-a anulat zborul din motive necunoscute
Malgorzata Pekala
9 months ago
Super proffsigt och snabb service! Snabb hjälp med pengar tillbaka. Jag är mer än nöjd med all hjälp som jag fått av er. Tack så mycket!
Andra Irina Paculea
9 months ago
I m thankful to your company cause you helped me solve my issue.
Vasile Petre
9 months ago
Muy profesionales, tardaron 6 meses para resolver mis retrasos! Gracias Air halp!
hashtag
9 months ago
They really send the money, u can trust.
Marilena Sklatinioti
9 months ago
Smidigt process och det är lätt att använda deras platform och följa upp ärende. Jag fick kompensation med Airhelp 3 gånger.
Eugen Gucaj
9 months ago
Date of experience: March 04, 2023
Andrei Vlasa
9 months ago
Everything was good and I been very happy with this experience The best option
Alessandro Epifani
9 months ago
Ho ottenuto un rimborso insperato, complimenti siete davvero professionali
Nadege Nana Tibouo
9 months ago
Bonjour, j’ai vraiment été ravis de l’aide que vous avez apporté, sur le fait que recevais des de me rassurent que ma procédure avançait,merci de l’aide.j’ai pas donné 5 étoiles juste pour que vous faites encore mieux
Emmanuelle Chevallier
9 months ago
c est tres standardise aucun suivi correcte une fois une indemnisation bidon obtenue, tout est arrete aucun respect de l’application de la reglementation europeenne besoin de rien, demande a airhelp
Andru
9 months ago
Date of experience: February 25, 2023
Hazir Basha
9 months ago
I’m well pleased with the service, I would recommend to anyone.
Anonymous
9 months ago
It took some time to get the compensation but the procesa was very easy and smooth. 🙂
Theo Deif
9 months ago
Date of experience: February 28, 2023
Hassan M
9 months ago
Second time using airhelp..second time I get my money from the airline. It takes time..but it works.
Amber
9 months ago
They sort everything out well and give you the whole compensation (if you get the small add on when you book with kiwi) but it takes forever (5 months)
Francis Armand
9 months ago
Sérieux et efficace.
Grigore Dranga
9 months ago
Ați reacționat neașteptat de repede și rezultatele au fost surprinzător de bune. De ajutor a fost și faptul că am comunicat în limba română
Antonio Osan
9 months ago
Very helpful and an easy process
Ana Popa
9 months ago
Easy and simple. It did take some time, we had our flight in June and we got the compensation in March :), but the process itself was easy. Absolutely worth the time! Thanks AirHelp!
Viorica Aftene
9 months ago
Air help helped me recover my moral compensation from the airline company.
Md Shafi
9 months ago
Pros: I got compensated as AirHelp promised. AirHelp emailed me occasionally to inform what is going on. Cons: It took about six months to resolve the case. I am not sure why it needs to be so long.
Sven
9 months ago
It was ok but it took nearly 6 months to get the compensation
Frederico Cardona
9 months ago
Very handy, helping the travelers
Diana Edith Gomez Hernandez
9 months ago
Hatte WizzAir zuerst selbst aufgefordert die Entschädigung auszuzahlen. Die wurde von WizzAir mit der Begründung, es sei kein Verschulden durch WizzAir gewesen abgelehnt.
Romee Roelofsen
9 months ago
Snel ons geld terug van een vertraagde vlucht
Lowie Poelmans
9 months ago
Zeer eenvoudig. Een mailtje sturen en Airhelp regelt alles. Ze geven geregeld updates over de status van uw claim en de uitbetaling loopt zeer vlot
P. Lester
9 months ago
The service was easy, clear and quick. I was kept updated throughout the process and received the compensation from the airline without a hassle. The money was in my account a day after I was notified that the airline was paying my claim. I have to recommend Airhelp this was just so simple.
Guy Griffiths
9 months ago
Good service got more than I was expecting
Julieta Dontu
9 months ago
Date of experience: March 05, 2023
Slavitsa Eftimova
9 months ago
It is ok perfekt
Jan Filipowski
9 months ago
Pieniądze z nieba, jak dla mnie
Radwa Mohamed
9 months ago
I had a flight that was canceled without giving any reason Contacted the airline company but says sorry nothing to do I found Airhelp I submitted a claim and they managed to get me a compensation in just couple of weeks Professional and great follow up through the claim steps I would recommend Airhelp for similar cases
Ilvana Brackovic Mehanic
9 months ago
Toppen, bra jobbat, tack jätte mycket, rekommenderar varmt.
Madalina
9 months ago
In general, I i say it was OK. all is clear and everything is done at a good professional level. I can say that the cost of is high. I did know and agreed to the procedure. But in the future I will check well if I should leave so much money to someone else. thank you
Chirilă Andreea Ionela
9 months ago
very good ! they really do their job! I am very satisfied with their services
Catalina
9 months ago
I was notified of every status change and my problem was solved quickly.
Pal
9 months ago
Communication adequate au fur et a mesure de l’avancement du dossier. professionalisme absolu une fois les elements du dossier completement reunis. Resultat du 4 mois d’attente.
Manuel Vidal
9 months ago
Date of experience: March 05, 2023
Adam Tarnowski
9 months ago
Byłem na bieżąco z informacjami w mojej sprawie i na jakim jest etapie. Bardzo Dziękuję.
Irina Soilita
9 months ago
Thank you for help
Zoica Batsla
9 months ago
Super eficient recomand!
Philip Hopcroft
9 months ago
Date of experience: February 26, 2023
Alexandra Teodora
9 months ago
I was very satisfied with the service
Victor
9 months ago
Date of experience: March 04, 2023
Marko Pilipovic
9 months ago
My experience was made great by the AirHelp company because I didn’t really have to do anything to get my money, they did all of the work. I would just have to say that they did at first say they are not gonna take any money for it, but later have taken 30%, which is fine that they did, but it would have been better if they were upfront with it. I would have still accepted to go through them, have I been noticed about the cost first.
Liudmyla Butkovska
9 months ago
Easy and fast assistance, great follow-up. I would definitely recommend it to my friends.
Grzegorz Wawrzos
9 months ago
Date of experience: March 04, 2023
Christopher Dawkins
9 months ago
Great result, takes a long time about 8 months and they take a 35% commission but result was worth it
Joana Oliveira
9 months ago
Facilitaram-me muito muito o trabalho e conseguiram me a compensação a que tinha direito
TYang
9 months ago
AirHelp got us our refund, as advertised! Would definitely use them again if our flight is delayed!
Matthew Moore
9 months ago
Overall a great experience with the company. They keep a hefty split though!
Krzysztof
9 months ago
AirHelp skutecznie wyegzekwował odszkodowanie od linii lotniczej mimo, że ta wcześniej odrzuciła moje zgłoszenie.
Alynne
9 months ago
I was really surprised to actually receive a sizable check as compensation for a cancelled flight from London Heathrow to Chicago, but we did! It took some time but I was impressed with AirHelp’s persistence, and have since signed up as a member.
Paul
9 months ago
What a pleasure it has been to use this service. I literally had to just sit back and allow AirHelp to deal with the complete complaint journey. Everything was clearly communicated to me and I was updated on status of the claim at every point in the journey up to the money being returned to my account.
Savina Kazakova
9 months ago
They are really fast, kind and helpful!!!
Luis Dibarboure Bassagoda
9 months ago
Realizamos un reclamo en un momento complicado del viaje y tuvimos una devolución.
Mariela Tsankova
9 months ago
Thank you very much for your help. Exactly on the day of my flight I developed a high fever and could not make my planned trip. I immediately put in an inquiry on how I can get some of my flight costs back. AirHelp helped me and I got compensation quickly. Thank you
Iurea Mihai
9 months ago
Every thing was O.K.!A good company,I am happy becouse they did a great job and I take mony for delete.I recomand to everybody to choose this company!
Irini Manolakaki
9 months ago
Less money refunded I waited over 4 months very lazy not easy to communicate this company is awful and theft my refund 200 euros its not even my tickets
Gabriela Vizante
9 months ago
Recomand AirHelp , am primit bani in cont ,mulțumesc frumos.
Avraham Chaim Soffer
9 months ago
Tock 7 months it’s so much time
Roxana Madalina
9 months ago
Date of experience: March 03, 2023
Ariana Giurescu
9 months ago
It took a lot of time , but The money arrived . Great! Super service! I’m Very happy and satisfied. I will definitely use again. Thank you
Yvette Prado
9 months ago
Date of experience: March 04, 2023
Alessia
9 months ago
Ho ricevuto il risarcimento per la cancellazione del volo che mi era stato negato da Wizz Air
Zdzisław Stolarski
9 months ago
Date of experience: March 04, 2023
Mino
9 months ago
I’ve got the money, nearly 170 is better than nothing. Nothing else to add!
Vladimir Nikishyn
9 months ago
All right, thank you so much .
Olha Tkachuk
9 months ago
Is it money that should be returned to my card as a refund was not returned. My bank ask me to change the card owner because I paid from card of my boyfriend and indicated his card number not my .I wrote many times for help ,with this problem,but you keep silence
Luis Gabriel Romanescu
9 months ago
All it does make good
Mrs Livia Cesaratto
9 months ago
Agréablement surprise du résultat même si, de prime abord, j’étais un peu incertaine.
Ioana Balan
9 months ago
I had 2 claims until now and for both of them I received the compensation. I appreciate a lot that I got e-mails with updates and even if the case was on stand-by (as it takes up to 3 months for the company to respond), I would still get e-mails that everything îs going to the plan and not to worry as I was not forgotten. What I dislike îs that if I want to get in touch with them it is pretty difficult. It would be useful if they had a chat on the website.
Alexandru- Cristian Sanaploianu
9 months ago
Quick, easy, great job guy’s
DorinaH
9 months ago
Easy to use and efficient
Antonio
9 months ago
Foi a primeira vez que recorri à AirHelp confesso que não estava muito convencido, mas acabei por contactar a AirHelp e fiquei surpreendido foram rápidos a responder e foram-me dando noticias sobre o estado da reclamação. Recomendo ; espero não voltar a precisar mas se voltar a acontecer qualquer problema com qualquer voo não hesitarei em contactar a AirHelp.
Hamayun Bashir Sheikh
9 months ago
Date of experience: March 03, 2023
Tania Andrei
9 months ago
Am avut o experiență grozava cu Airhelp Am încărcat toate documentele cerute și am fost anunțată periodic de stadiul demersului meu Deși a durat ceva timp acum am deja banii în cont Mulțumesc pentru profesionalism. Recomand.
Daniela Perez Ramirez
9 months ago
it was great because i got a solution for my airline problem, my only reason as to why it wasn’t 5/5 was that it could be a little faster
Nikolas Doktor
9 months ago
A really helpfull company
C Secrieru
9 months ago
Good service, I received my money in 5 months, I recommend.
Sabau Marius Ciprian
9 months ago
Thank you for receive a part of the money I lost with useless cancelations.
Paul
9 months ago
Took 9 months to get the money back, I honestly thought I had been duped, but Airhelp were true to their word and I received the money. The service fee is large, however they claimed more than I was expecting, so overall I am thrilled. Thanks airhelp!
Teodora Cimpean
9 months ago
First of all, I was not fully aware of my rights to compensation for a delayed or cancelled flight. I wouldn’t have claimed the compensation on my own because I knew it would be a time-consuming and tedious process. AirHelp.com made this experience be stress-free, kept me updated and finally managed to get me the compensation I was entitled to. Thank you!
Efrat lieberman
9 months ago
Great help and very comfortable. We got the mony into our bank account with no steps from our syde.
Laura C
9 months ago
Me pareció muy transparente ya que me iban comunicando el proceso cada cierto tiempo. El desembolso fue muy rápido. ¡Muy recomendable!
Beatrice Fekete
9 months ago
Thank you for helping us despite the airline fighting the claim. The compensation arrived in a few minutes after confirmation
Eyad Ahmad
9 months ago
Very helpful, communicated very well great experience 100%
Ludovic Keutcha Tankeu
9 months ago
Bon suivi de l’affaire et communication précise
Cristi Rusu
9 months ago
Date of experience: March 03, 2023
Doina
9 months ago
Date of experience: March 04, 2023
Esraa Demerdash
9 months ago
I didn’t imagine this to be happening and that i’ll really get the compensation, i followed the steps thinking “let’s try nothing to lose anyway” and then now after i get my compensation of my cancelled flight, I’m just amazed of how easy the process was and hassle-less! Thanks team, really!
Oriana
9 months ago
Date of experience: March 03, 2023
S Hong
9 months ago
It took a few years but eventually we got some compensation
MK
9 months ago
Great and professional support. Thank you
Daniel Colindres
9 months ago
Fueron de gran ayuda para reclamar una compensación por la travesía que nos hizo pasar la aerolínea
Gelu Cristache
9 months ago
Date of experience: March 03, 2023
Aneta Mackowiak
9 months ago
Firma sprawnie szybko zajęła sie sprawa. Pieniądze pojawiły się automatycznie na koncie. Raz zostałam wprowadzona w błąd ale sprawa została automatycznie sprostowana. Polecam firme
Cosmin Grigore
9 months ago
They gave me the lost money for the canceled flight. They did what they said they would do.
Mai Khanh Ngo
9 months ago
Thank you so much for your help. I recommend my family & friends just in case anything will happen. Thank you again & I wish Airhelp team all the best.
Joseph Sluzalek
9 months ago
where is my money, you told me i would receive my money by now. do not send automated messages if my money is not in
Luigi
9 months ago
Pensavo di aver perso il rimborso ma poi grazie a AirHelp sono riuscito ad avere qualcosa a compensazione del disagio arrecato per il ritardo.
Victor Nistor
9 months ago
Nu m-am așteptat ca voi fi remunerat le multumesc foarte mult
Nataliia Shcherba
9 months ago
Date of experience: March 01, 2023
Rad P
9 months ago
All process has gone with good results
Aleksandra Janakievska
9 months ago
Date of experience: February 24, 2023
Aija
9 months ago
I will never ever use AirHelp again. It was not communicated before that the service charge is more than 30%!!!! Unbelievable profit!
Dumitru Nichifor
9 months ago
Date of experience: March 03, 2023
Vítor Baptista
9 months ago
Melhor solução e proteção para quem viaja
Mascha Maria Baschliy
9 months ago
Schnelle und zuverlässige Kommunikation und Bearbeitung.
Barbara Jaworska
9 months ago
Date of experience: March 04, 2023
Gianluca
9 months ago
Consiglio Airhelp!
Gintare Nausedaite
9 months ago
Got updates how my case is proceeding. Once settlement reached. Funds were transferred to my account really fast. Very happy with the service Airhelp provided me
Adrian
9 months ago
Was amazing, easy to apply ,they keep me on update with any changes. In the future I will use them again if is need!
Viorel Plescan
9 months ago
Very helpful company get my compensation thanks air help
Ljubo
9 months ago
Date of experience: February 24, 2023
Mevludin Omerovic
9 months ago
Date of experience: February 24, 2023
Olga
9 months ago
Easy to use, quick trunaround, online tracking
Florica Pasare
9 months ago
Good experience
Ileana
9 months ago
Hi was very happy with all services. I will recommend for everyone how much was helpful Big thank you Best regards Ileana
Michal Sochor
9 months ago
Take some time, but money arrived
Laurentiu Simion
9 months ago
Great experience. Good communication every time you need.
Andrei Iulian Boboc
9 months ago
Me gustó su forma de trabajo ,el interés de solucionar el problema y el aviso que mandaban cada vez que se solucionaba alguna cosa . Un saludo.
Martin Quaife
9 months ago
I am delighted that my wife and I had compensation. We had tried directly 4 times with Swiss Air, with no success. I had initially started to fill out an application with Airhelp, but stopped to try myself. I was told by Airhelp via email that my case would be closed. I later instructed another company to pursue our claim. However Airhelp had already done it despite their email, which has caused confusion and possibly extra costs. The system for returning our funds worked well however and I would use Airhelp again.
Ly Nguyen
9 months ago
Alles hat reibungslos geklappt. Kann ich nur weiterempfehlen Vielen Dank!
Sabrina Bailleul
9 months ago
Ik heb al een deel van mijn deel terug gekregen , zonder hen ging ik nooit mijn compensatie gekregen hebben ! Bedankt ! Super communicatie, altijd open voor een chat en altijd vriendelijk geholpen geweest
Lili
9 months ago
I found Airhelp after being rejected for a taxi compensation twice, directly by the airline. Airhelp’s user flows were easy and relatively quick to complete, then they communicated just enough to know it’s okay that there’s no news for a while. I got my compensation 3 months after my claim was sent. I’m very satisfied with their service!
ERIC
9 months ago
Utilisation simple de l’application. Rapidité et efficacité.
Daniel Rusan
9 months ago
Good it’s very faster
Vittorio Stupello Job
9 months ago
Date of experience: February 24, 2023
Astrit Xhika
9 months ago
Easy and straightforward application. What was promised was delivered.
Gogu Vadim
9 months ago
Date of experience: March 03, 2023
Otilia
9 months ago
Date of experience: February 25, 2023
Stratulat Victor
9 months ago
Thanks o lot for
Maria Malcheva
9 months ago
I recieved what I have been promised.
Wioletta Dolinska
9 months ago
Jestem bardzo zadwolona, z dzialania AirHelp otrzymalam odszkodowanie szybko.
Mrs Allen
9 months ago
Everything done for me by airhelp. Highly recommend this company
Mevr. van der Kuyp,
9 months ago
Het heeft lang geduurd, maar uiteindelijk is het wel gelukt om het geld terug te krijgen van Tui. Had wel verwacht de € 20,00 inschrijfgeld terug te krijgen; kan alleen als ik iemand aanmeldt.
Vi
9 months ago
Very neat service and excellent communication
HC
9 months ago
Date of experience: February 24, 2023
Ghadah Alghunaim
9 months ago
Grea, easy and smooth. Thank you Air help for helping me
Jussi Seppänen
9 months ago
Yllättävän nopea positiivinen lopputulos !
Mariya Todorova
9 months ago
Thanks for your support, I am happy with what you did! It took almost 6 months so I would recommend to make the service faster.
Popov Dragoslav
9 months ago
Tanka FOR al !!!
Theo Pupier
9 months ago
La prise en charge est très bien , le suivie aussi. Mais les frais sont trop important alors que vous avez juste un mail à envoyer. Je pense que 400 euros c’est beaucoup trop. Je ne conseillerais pas vos servir car les frais pris sont inadmissible.
Maria F
9 months ago
Muy buen Servicio. Eficaz,rápido y cómodo
Valentin M
9 months ago
It took about 6 months, but was worth it. Highly recommend
Cristina Tescaru
9 months ago
The experience with airhelp was very nice and productive. I have submitted all the info about a cancelled flight and got compensated a few months later. I honestly did not have any expectations so it was a nice surprise to get some money back for the discomfort created by the cancellation. Thank you, will definitely access your services again in case it’s needed.
Valentina Ionescu
9 months ago
Așteptarea mea a luat sfârșit,mi.am primit compensația cu ajutorul vostru și vă mulțumesc!Recomand cu încredere Airhelp!
Sukeina Hussein
9 months ago
Rask, god og effektiv hjelp
Ovidiu Muscoi
9 months ago
It was incredible! I don t expect to receive something from this incident, but Airhelp help me a lot! Thank you for all Airhelp!
Nastassia Hrechka
9 months ago
Date of experience: March 03, 2023
Lucian Aldea
9 months ago
They are true professionals, friendly and communicative. They kept me informed every step of the way and at the end I got my compensation pretty quickly. I recommend them!
Darco
9 months ago
Wizzair refused a reimbursement by sending a generic sad letter. Then I submitted an on-line request to Airhelp and got reimbursed in a month. Maybe fee of 35% could be less
Vladimir Mamic
9 months ago
Very slow process and expected more money to get.
Simone B
9 months ago
Ottimo servizio, precisi e puntuali. Ho ricevuto il rimborso su un volo rinviato più volte, solo compilando un semplice modulo, il resto lo hanno fatto loro, aggiornandomi passo passo via mail. Molto consigliato, lo userò ancora.
nishant joshi
9 months ago
Date of experience: March 03, 2023
Qani Kamberaj
9 months ago
I am very happy, the Air help team help a lot
Florian
9 months ago
Good team,good job and very very professional team,Airhelp he do for me what I can’t do myself in two years with another claim
Aida Husic
9 months ago
I was very delighted with the speed of solving the matter, the efficiency and the positive outcome, safety as well as the quick transfer of the corresponding compensation amount.
Zuzana Le
9 months ago
My friend recommended me this service as they helped her with a refund from Flyr. I was very satisfied as Airhelp gave me monthly follow up emails, so I knew that they are working on my case. I am very happy that for a small % of my refund they took care of everything and I didn’t need to lift a finger. 100% happy and will use it again if needed
Virginia Crinela Anghel
9 months ago
Pretty fast but too big taxes . Anyway i am pleased . Thank you very much .
Agrijan Alin
9 months ago
Für das das ich absolut nichts gemacht habe und Geld bekommen habe war ich total überrascht. Einfach genial. Nach Abschluss war das Geld nach einem Tag da. Die Gebühren waren total fair! Vielen Dank für alle
Zakaria
9 months ago
Date of experience: February 25, 2023
Emilia Iglesias
9 months ago
Good support for connecting flights
Alessia Diamanti
9 months ago
Date of experience: March 03, 2023
Mihai Andronic
9 months ago
Usor , rapid si cu rezultate
Jørgen Pommerencke
9 months ago
God opfølgning og holder hvad der loves
Alina Rafila Nascutiu
9 months ago
Date of experience: March 03, 2023
Sabina
9 months ago
Great service, recommend it
Philippe Ripoll
9 months ago
Excellent service and very professional
Lucian-florin Filip
9 months ago
Is foarte buni
Vjola
9 months ago
I felt devastated when my flight was cancelled without being informed. Then I got in touch with Air Help online, started a claim. Their reaction was fast and they followed-up my case from the beginning until I was compensated. Keep up the good work.
Betty Blom
9 months ago
Date of experience: February 24, 2023
Mr Valentin Bunea
9 months ago
I recommend for everyone to use airhelp.very professional company definitely 5 . well done
Aleksandar Ristevski
9 months ago
Excellent company, I am very satisfied with our cooperation from the beginning to the end, I was informed about the process and in the end I received the monetary compensation, which I honestly did not expect. Thank you
Est
9 months ago
Date of experience: March 04, 2023
Matus Marunic
9 months ago
Great cooperation
Blerim Ballazhi
9 months ago
It’s a totally scam I only received £195 my friends from different companies got way more money not recommended at all
Pop Mirela
9 months ago
My experience was extremely positive. I received clear information from them, and got in less than 5 months i received a good compensation in my account. Thank you, AirHelp for everything!
Dalibor Kastratovic
9 months ago
I have waited couple of months, but at the and I’ve got promised money back. Good communication with them through the process.
John Erik
9 months ago
Toppen. Bra jobbat. Det var bara vänta in pengarna
Anita Madaras
9 months ago
I posta tó be receive around $4000 and I only receive $1100!
Ardo
9 months ago
Expérience personnelle avec AirHelp : J’ai eu mon indemnisation dans le temps que la compagnie m’a confirmée. Fiable à 100 % !!!! Vous serez informés pour chaque étape de votre indemnisation, tout en détail. Sans oublier, la confidentialité qui est respectée
Maria Dragomir
9 months ago
I did not expect to win the claim. air help are very good at their job. they managed to get my money back. I will definitely call on them again
Gianbattista Tilotta
9 months ago
C è un costo di sevizio del 35% che ho scoperto di avere dopo aver avviato la pratica, inoltre avete risarcito il 20% meno del minimo promesso inventandovi che la compagnia aerea ha risarcito 50€ meno x spese di gestione.. mai sentito una roba del genere.. vergogna.. ladri
Emanuele Petricca
9 months ago
Abbiamo deciso di affidarci ad airhelp dopo un volo cancellatto da wizzair direzione Skhiatos senza nessun preavviso. Siamo stati rimborsati di 350 euro dopo 4 mesi dal reclamo quando avevamo perso la speranza sono arrivati.. grazie
SLAWOMIR ETOWSKI
9 months ago
zbyt długi czas załatwienia sprawy i 50% niższe odszkodowanie od oczekiwanego
Robert Pollock
9 months ago
It was great to receive the compensation after almost 8 months. The claim was submitted by a friend in Denmark so my early communications were in Danish which I don’t understand. I don’t know whether the terms of AirHelp were spelled out at that stage but I was mortified that their commission was 35% or 210€ .When bank charges were further deducted €600 became 600 NZD. Subsequent Airhelp claims can be managed for €19.95 less than 10%. This initial deduction is nothing short of extortion!! I am however grateful to receive the compensation and if the need arises in future I will investigate alternative facilitators with more reasonable charges. AirHelp did keep me informed of the slow progress but when I was asked to submit my bank details my son queried whether it was an elaborate scam. Fortunately it wasn’t
Anna
9 months ago
Great service! Easy to submit the request. I appreciate the emails along the way too informing me of the process, it took about 2.5months in total. The airline notified me of the canx at 1am, flight was at 10am the same day. I didn’t expect any significant amount. And today I checked my emails, found out that about £250 is waiting, got the refund within seconds. Nice one!
Sheila Fernanda Zulatto
9 months ago
Airhelp was incredible in responding my claim and giving the fair amount for what I have lost. Thank you for the support. You are awesome!
Lea
9 months ago
Ik had niet verwacht dat ik na een jaar alsnog een deel van mijn reiskosten terug zou krijgen. Het heeft geduurd maar zeer tevreden. Top service
Nette
9 months ago
Date of experience: February 25, 2023
C. Grecu
9 months ago
I had almost written off the cost of my cancelled flight as a loss, but Air Help really helped. They kept me updated on the whole process, and although it took a while, the airline company finally paid up. Air Help deserves every penny!
Robert Meusel
9 months ago
Date of experience: February 25, 2023
Udo Kuenzer
9 months ago
Date of experience: February 28, 2023
Dariusz Świerszcz
9 months ago
Szybki i sprawny zwrot pieniędzy choć za 24 godziny opóźnienia liczyłem na więcej
Diana Georgiana Grosu-Mayer
9 months ago
Unfortunately I can not say good things about this company. I filed a claim with them almost 7 months ago. I had to contact them many times for updates and after 6 months they informed me that I will receive compensation for my cancelled flight. They take their cut of course and it is fair. One problem though, they never tell you you have to provide them with euro bank details. I give them bank details for a different currency. My mistake. One week later I contact them and let them know and they offer mo help, I concat my bank and they tell me that the payment will never reach me. I contact Airhelp again and explain the situation and they only tell me that as soon as the payment bounces they will contact me. One month later the payment is still a mystery. My bank cannot do anything because the receipt Airhelp provided is not an actual bank statement. I contacted them several times for updates and every time I get the same passive aggressive replies. I doubt I will ever receive this payment from them and I am pretty sure this company is a scam. I do not recommend dealing with them as it is a waste of time.
Johann Fruhmann
9 months ago
Laufende Updates zum Stand der Rückvergütung, klare Sprache, unkompliziertes Service
L.jfk
9 months ago
Very prompt and I was so surprised that they were contacting me about the refund , rather than me chasing them ! Very good service.
Jose Velazquez
9 months ago
This was my first time hearing or using Airhelp, the entire experience was simple and transparent. I received updates whenever my claim status changed. The experience was very pleasant.
Radu Rusoiu
9 months ago
I liked your promptitudine.You give me trust in your company
Juce
9 months ago
In oktober 2022 hebben we via Airhelp.com een claim ingediend voor onze familie (drie personen) tegen TAP Air Portugal over de vertraging +3 uren/ van onze vlucht van Salvador/Portugal en door de vertraging hebben we de aansluitende vlucht (Lissabon/ Dusseldorf) gemist. Resultaat: vertraging op eindbestemming 5 uren en 40 minuten. We hebben lang gewacht op een oplossing, maar tot op heden niks van Airhelp gehoord. Toen we vorige week ingelogd op hun website waren, zagen we dat het probleem inmiddels gedeeltelijk opgelost is (1 persoon). We hebben recht op de compensatie, maar ze zijn van plan alleen maar € 390 te betalen. En waar blijft de rest van het geld € 1410? We hebben hun een bericht met onze klachten gestuurd via de online contactformulier en we hebben tot op heden geen reactie ontvangen. We gaan contact met TAP opnemen en we zijn ook van plan om het probleem bij een andere juridisch dienstverlening te brengen.
Cassan
9 months ago
Date of experience: February 22, 2023
Gabriella
9 months ago
I wrote to wizz air in vain…they didn’t answer. Air help always gave me the email: what must be done to receive compensation quickly. There was always an answer within a short time when I asked.
E.H
9 months ago
I got some money back
Gleb Morozov
9 months ago
It was difficult to believe that it was possible to overcome such monsters as air companies. In my case the flight was cancelled less than 9 hours before departure time that was extremely inconvenient because there was a chain of connections with very different types of transport and hotels and I was forced to change the whole travel plan in a very short time. It was really hard, took too long and killed a lot of my neurons. I was very angry and without any hesitation agreed to the AirHelp’s offer of help. I didn’t believe in any success, but it was a chance in any case. As a result, I’ve got both compensation and moral satisfaction – evil, sloppiness and rudeness should be punished! I highly recommend AirHelp as a reliable and helpful partner!!!
Adelina Piranej
9 months ago
Sono molto contenta di aver scelto AirHelp!
Yeen Pei Lau
9 months ago
Good. Gave a write up and documents to airhelp and they helped to do the rest of the hard work with the airline. Took 9 months but happy that the money is finally in my account. Thanks airhelp!
M. Williams
9 months ago
I appreciate that I got a refund, but I would have liked more communication along the way. For several months I was unsure whether my request had been submitted properly or if it had gotten lost in the system. I feel like if I had immediately reached out to the airline myself, I would have had a more transparent process.
Claudia Flores
9 months ago
Muito bom, rápido a resolver o nosso problema!
Kunde
9 months ago
Kein aufwendiger Schriftwechsel, dafür jedoch am Ende ein durchaus zufriedenstellendes Ergebnis. Daraus schließe ich, dass die Herrschaften bei AirHelp lieber arbeiten als unnötig reden, was in der heutigen Zeit eher ungewöhnlich erscheint.
Jan-Erik
9 months ago
Bra hanterat hela tiden. Tydliga med vilka dokument som behövdes. Hade inte orkat driva detta ärende själv så mycket nöjd med de pengar som återbetalades.
Hubar
9 months ago
Sono molto seri e si muovono in fretta!! Io ho provato a mettermi in contatto direttamente con la compagnia aerea senza riuscire a concludere qualcosa!! Ho contattato loro ed in un paio di mesi e andato tutto a buon fine!!!
Ilaria Stradella
9 months ago
Grazie ad Air Help il mio riborso é arrivato. Ci sono voluti alcuni mesi ma loro sono sempre stati molto bravi a tenermi informata e a non perdere le speranze. Non credevo di riuscire ad ottenerlo invece appena mi hanno comunicato il rimborso dopo circa due giorni é arrivato il bonifico. Si meritano 5 stelle!
kevin
9 months ago
Fantastische hulp Zeker een aanrader! Krijgen maar 4 sterren en dit is alleen omdat ze wel prijzig zijn !
Maria Pielak
9 months ago
Polecam dostałam Zwrot
Ekaterine
9 months ago
Ich bin sehr zufrieden, Airhelp hat mir ganz schnell geholfen. Der Prozess wurde nicht lange gedauert, die haben mir auch mehrmals über aktueller Zustand informiert. Das finde ich Super! Ich empfehle der Service weiterhin
Ana V
9 months ago
It took a very long time to recover the compensation, but you obtained it in the end.
Xiaodong Li
9 months ago
Date of experience: February 21, 2023
Alice Untaru
9 months ago
The experience with the company was very good. I ve always got fast replies and people were very nice and helpful.
Kathy
9 months ago
Absolut de folos, profesioniști. Mulțumesc pentru serviciu.
Dawid Brzezinski
9 months ago
Poleciłem was mojej znajomej i mimo obietnicy nie dostałem 10€
Bianka Potvin
9 months ago
Peu d’effort de ma part. Suivis fréquents. Argent reçu. Parfait
Filiz Colak
9 months ago
Vol retardé, remboursement de 240 euros sur mon compte sur 280. Je recommande airhelp. Je n’y croyais pas, mais j’ai reçu le remboursement après 5 mois. Mieux vaut tard que jamais. Franchement merci.
Eirini
9 months ago
AirHelp made it easy managing and successfully completing the compensation process of an unreasonably long and stressful flight route due to airline/handlers’ liability. Commission rate is a bit high but they managed all the process with easy and precise guidance, regular updates throughout the process, no legal fees and a successful outcome. Certainly effective and helpful!
Michael Friis Antonisen
9 months ago
Complete waste of money – 5 hour delay, and after 7 months I need to log in myself to learn, that NO compensation is possible. Airhelp did not when Care to sent a notificatiob….
Iden Simoni
9 months ago
Infatti non ho visto ancora il conto banchario siccome sono a letto di febre alta. Ma io ho gia consigliazo a tutti gli amici il vostro sito perche mi avete sempre risposto per tutte le domande che avevo bisogno. Ho pagatto il biglietto a wizzair di 250 euro e per il ritardo lungo grazie a AirHelp mi hanno rimborsato 110 euro. Grazie
Emmanouil Sofianopoulos
9 months ago
Just a few clicks to manage ask for your compensation. Quick and effecient
JAILSON SILVEIRA
9 months ago
Date of experience: February 20, 2023
Dylan Kaila
9 months ago
Magnifique je recommande air help qui mon accompagner jusqu’au bout pour m’indemnisez par rapport à mon vol annuler dernière minute vraiment au top !!
Rebecca Garvin-Elliott
9 months ago
Wasn’t going to claim, they suggested it. They said 3 months, but took 7 months but hey ho, got compensation.
Anonymous
9 months ago
Great and smooth experience. But their service rate of 35% is too high.
Albinovic Alen
9 months ago
Date of experience: February 28, 2023
Katarzyna
9 months ago
Fatalne doświadczenie, firma pobiera kosmiczna prowizje, a w ogóle nie dba o interes klienta. Musiałam sie kilkakrotnie upominać o wypłatę pieniędzy. Żałuję,że skorzystałam z tej pseudo pomocy. Nie polecam z całego serca
Cocian Andrei Tudor
9 months ago
A fost vorba de o anulare de zbor. AirHelp a fost la înălțime,și la propriu și la figurat.Am încasat suma promisă in mai puțin de o jumătate de an.
Peter Echessa
9 months ago
The communication from AirHelp was so great that i was receiving updates at times am least expecting. The payment was too fast than i ever imagined.
Eirin Aasen
9 months ago
I was returning from my honeymoon and had to be at work the next day, SAS had flight delays that caused the arrival home to be the following day. We filed a claim through AirHelp and were eventually compensated.
Aurelie Geuens
9 months ago
service très appréciable. je n’y croyais pas vraiment, j’ai tenté le coup, et nous avons récupéré des sous. merci bcp AirHelp pour le suivi fructueux!
Luisa Vergara
9 months ago
Super eficientes y ágiles. Muy buena comunicación
Elena Larisa Chitisi
9 months ago
Date of experience: February 25, 2023
Client
9 months ago
délais trop longs et si on ne réclame pas sans cesse, on a aucune nouvelles. Néanmoins pour laisser un avis on est constamment relancé
Denis
9 months ago
Le service est très facile d’utilisation, et évite de faire des démarches directement auprès de la compagnie aérienne. Efficace car paiement rapide. Il me semble que l’indemnisation compagnie pouvait aller jusqu’à 200 €. Le montant obtenu via AirHelp est de 162,50. Par soucis de transparence il aurait été bien d’indiquer le montant de commissions / peines et soins perçus. ( 37,50 ?)
Erik Hansen
9 months ago
La verdad un muy buen servicio, recuperé 130 euros de un vuelo del cual la aerolínea me había devuelto 16 , asique agradecido con el trabajo de airhelp, recomiendo.
Augusta Imperatore
9 months ago
Date of experience: March 01, 2023
Sandra Kuecherer
9 months ago
Date of experience: January 18, 2023
RAFAEL
9 months ago
Excelente a experiência com a AirHelp, foram sempre atenciosos e tiram todas duvidas, respondem a todos os questionamentos. Recebi a restituição assim que a empresa aérea fez o pagamento. Extremamente profissionais, vale muito a pena usar os serviços dessa empresa. Obrigado AirHelp pelo profissionalismo.
Maria Antonina Salvatrice Liuz
9 months ago
Tutto perfetto grazie mille x il vostro aiuto
Raffaele
9 months ago
Mi hanno scritto a gennaio dicendo che avevano ottenuto il rimborso, mi hanno detto che avrebbero fatto il bonifico ma quest’ultimo non è mai arrivato. Oggi 2 marzo provo a scrivere (parlando con un computer) e mi risponde che devo aspettare ancora perché stanno valutando la pratica. Penso che non siano affidabili e sconsiglio di affidarvi a loro.
Anni T
9 months ago
Vi åkte tillsammans med en annan familj. De fick deras ersättning redan i september. När vi då skickade till er så kunde/fick ni inte svara på hur det kom sig att de fått ersättning och inte vi. Vår ersättning kom nästan fem månader senare.
Agatino
9 months ago
Somma riscossa in tempi ragionevoli, ottimo servizio.
Ren
9 months ago
Couldn’t believe how easy the process. They manage everything just as they say, including updates on the status. Well done!
Bosanac
9 months ago
Communication was very easy.
Szabolcs Bokonyi
9 months ago
I was surprised how much fee you discounted and than came the unexpected fees that “WizzAir deducting 50 euro and we are not going to claim it.” Etc.
Anita Kurpiewska
9 months ago
!?! Powodzenia 🙂
Stefano Neri
9 months ago
Date of experience: March 01, 2023
Elliott Carroll
9 months ago
Very little effort on my end, a shockingly good amount of compensation
Hatim Krasniqi
9 months ago
Date of experience: March 01, 2023
leontine hamer
9 months ago
Goede ervaring. Constante communicatie. Super uitslag
Chris
9 months ago
Really helped after WizzAir refused to provide compensation after cancelling our flight and leaving us stranded.
Antonios S
9 months ago
Trustable company, very good information about the issue.
Manuel Romao
9 months ago
Tudo óptimo , só tenho a dizer bem da AirHelp . Muito obrigado por me terem ajudado . Valeu a pena confiar . Excêntrico experiência .
Maja
9 months ago
Uha, 2 timer og 36 minutter forsinket fly så vi hermed ikke nåede næste fly og var strandet i Milano i yderligere 3 dage med sygdom og man bare gerne ville hjem – ingen kompensation fordi flyet ikke var mere end 3 timer forsinket. Ualmægtig dårlig service, når man både skulle betale for hotel samt 3000 kr Per billet for at komme hjem. Tænk at 24 minutter kunne have gjort os bedre
Odeta Zeneli
9 months ago
Very good service, Stepwise update regarding the advances of the process
Ghizlane channe
9 months ago
J’ai reussie à être remboursé suite à l’annulation de mon vol grâce à air help , ça prend un peu de temps( 2,3 mois) mais vous êtes sûre d’être remboursé, je recommande.
Mihalache Mihaela
9 months ago
It was very great help for me becouse i didn’t believe that it will make any difference when i applied.. But i realise that i was wrong and now i strongly recommended to my friends. Thank you so much for your excellent service. You are the best
Olivier Callens
9 months ago
Service impeccable
Vanessa Mainil
9 months ago
Je ne pensais pas que vous prendriez 140,00€ sur mo´ remboursement. C’est du vol!
Andrea Perissinotto
9 months ago
Clear supportive and fast! Super!
Gregorio Francesco Mazzucchell
9 months ago
grazie ah loro sono riuscito ad avere un rimborso per un volo di 6 ore di ritardo grazie mille
Iustin Ciaparii
9 months ago
It takes a little longer but at the end is a positive result. I recommend AirHelp.
Viki
9 months ago
Quick, easy, efficient, 100% trustable
Muhidin A.
9 months ago
Faciliter de depose dossier est détermination air help de rendre la justice est récupérer que est que on dois car souvent avec Airlines companies on est des armer et on dois attendre longtemps pour être idenmnise au même temps prends 38% c est un peu execive
Deborah Iannaci
9 months ago
I give four starts because eventually a few money were paid back into my account, that this took six months I guess might not be the Airhelp team fault. However, I got back 113 GBP, which does not cover even the initial flight I have paid, and the flight I had to buy at the last minute to be able to go home and start working only a day later, cost me 300 GBP so you may imagine how much 113 GBP after six months are helping recovering those charges but again it might not be the Airhelp fault. What I do not understand at all is why you sent me an email saying you were not going to take from my money the standard fee of 50 EUR and I even thought how nice of them! To discover a few days later that of the total 200 EUR that the airline have paid to you, you took 70 EUR for your fee leaving to me only 130 EUR and I simply trust this is too much and quite ridiculous. Recommend to others? Why not but who would pay you a monthly fee knowing how expensive your fees are? Not happy but again at least a quarter of what I spent came back so always good. Thank you anyway.
Mauro Chiacchierini
9 months ago
Servizio impeccabile, grande professionalità costanti aggiornamenti, denaro ricevuto.
Zuzana Svihlikova
9 months ago
Bastante rápida la gestión. Y le devolvieron dinero por un vuelo atrasado de más de 3 horas. Con lo cual contenta.
Nadjima ADAME
9 months ago
Merci pour la rapidité que je n’aurais pas eu connu si j’aurais fait les démarches seule mais aussi pour la mise à jour constante.
Massimo Vinci
9 months ago
Date of experience: March 01, 2023
Renata M.
9 months ago
Dank AirHelp habe ich eine Entschädigung erhalten, die WizzAir für den kurzfristig stornierten Flug (ohne Alternative) nicht zahlen wollte. Der Ablauf: über die Einreichung online, die Zwischenschritte und die Mail-Nachrichten von Seiten AirHelp über den Fortgang der Sache war klar, übersichtlich und angenehm. Es hat ein paar Monate gedauert und ich habe mich über die Entschädigung gefreut. Danke! R.M.
Miroslav Hrkac
9 months ago
Superb nöjd kund
Anonymous
9 months ago
Date of experience: February 22, 2023
Danilo
9 months ago
Esteticamente chiarezza, puntuale informazione ed efficienza. Perfetti. Grazie
Anne13004
9 months ago
Voyage en avril 2022, vol avec beaucoup de retard…. Dossier effectué sur Airhelp. Il faut fournir pas mal de documents (mais c’est normal). Il ne faut pas être pressé. Remboursement fin février du montant estimé par Airhelp. Nickel !!! Bravo
Carmine Marmo
9 months ago
Grazie al loro operato ho ottenuto un risarcimento danni per un volo cancellato.
Gianna
9 months ago
Airhelp ha gestito il tema con lufthansa in autonomia
Khadim Ndiaye
9 months ago
J’ai reçu mon indemnisation 390€, Air help a pris 210€ comme prévu, mais je trouve que c’est beaucoup cas même, mais je suis content
Gabriele Coccia
9 months ago
Mi è stato comunicato che avrei ricevuto i soldi in 5/7 giorni ne sono passati 15 e non vedo nessun pagamento e nessuno risponde alle mie domande .
Hayley
9 months ago
I hadn´t realised that I was entitled to compensation, so this came as a nice surprise. Easy to use and quick results.
Grzegorz Gontarski
9 months ago
Witam ! Mój lot był odwołany. Linie lotnicze zaproponowały w rewanżu bilet na najbliższy czyli za trzy dni. Nie miałem za dużego pola manewru i musiałem jakoś wrócić do domu i do pracy, więc przystałem na to. W internecie przypadkowo znalazłem firmę o nazwie AirHelp ktora zajmuje się takim odszkodowaniem. Złożyłem wniosek tak od niechcenia i generalnie zapomniałem już o tym. Co jakiś czas dostawałem maila ze moja sprawa jest w toku, ze jeszcze jakiś czas to potrwa. No i trwało to 5 miesięcy, ale dostałem rekompensatę (odszkodowanie) siedmio krotną wartości biletu. Opisuję własne doświadczenie nie miałem przesiadki na inny lot jak również rezerwacji hotelu czy taxi. U mnie był to przelot z punktu A do B U każdego z Was sytuacja będzie wyglądać inaczej. Polecam ponieważ nie musicie wydzwaniać do linii lotniczych, odpisywać na maile, dosyłać faktury, rachunków etc robicie to tylko jeden raz przy zgłoszeniu w AirHelp
Marcin Kierebinski
9 months ago
Date of experience: February 22, 2023
Izabela Krawczyk
9 months ago
Szybka odpowiedź.Szybkie xałatwienie sprawy.
Frédéric
9 months ago
Je suis tout a fait ravis du travail réalisé par votre équipe. J avoue être agréablement surpris du résultat et je vous en remercie fortement. Je sais maintenant sur qui on peut compter. Encore merci
Lilian Leifert
9 months ago
super smooth, Anteil an Rückzahlung für airhelp jedoch zu hoch
Natalia V
9 months ago
They got the issue resolved quickly and the process to submit the claim was easy and hassle free
Vahe Podosyan
9 months ago
Date of experience: February 20, 2023
Andrea
9 months ago
Date of experience: February 21, 2023
Boutrus Chamoun
9 months ago
Date of experience: February 21, 2023
Camelia Anusca
9 months ago
Anche se c’è voluto un po,sono stata rimborsata giustamente così come mi è stato detto.Seri,precisi, onesti è di parola,gli consiglio vivamente a tutti,grazie AirHelp
TG
9 months ago
Well, the lawsuit was successful. I should receive money into the account. Although it took time, but still. Although. The amount I should receive is about 220 euros. The claim amount was 400 euros, and Wiz agreed to pay only 350, so that’s 65 percent. But, if I were to sue according to Israeli law, I could receive up to 500 euros. And so I got less than half. So next time I’ll think again if it’s worth it to me.
customer
9 months ago
Date of experience: February 21, 2023
Alexandru Iulian Croitoriu
9 months ago
The fact, that the air help took care of everything was great.
Diem Tran
9 months ago
I love aer lingus. Thank you for taking care of me when missed and delayed flight they’re providing me good meal n place to sleep well taken care of b definitely fly with them again. ❤️❤️❤️
Marcel Chelemen
9 months ago
Date of experience: February 28, 2023
truda florin
9 months ago
Super ! Am primit 500 de euro pt o intariere de 5 ore ( pe 2 persoane) comisionul a fost de 175 de euro . Deci am ramas cu un total de 325 pe 2 persoane.
Margarita Kella
9 months ago
My mother was trying with an account which was not the right one, with your persistence and help she managed to get her money.
Rui Santos
9 months ago
rapidez e eficiência
Matteo Ambrosino
9 months ago
Rimborso ricevuto, tempi di attesa lunghi ma va bene meglio di nulla
Adrien
9 months ago
Cela fait toujours plaisir d’avoir eu une somme suite a cet événement malheureux que j’ai eu. Même si j’aurais préféré faire mon vol en temps et en heure, je voulais vraiment vous remercier pour votre professionnalisme, même si ça a pris du temps car j’imagine que c’est la compagnie qui a fait traîner les choses, je vous remercie d’avoir fait le nécessaire car ce montant fait malgré tout toujours plaisir
Thawatchai Lokhanday
9 months ago
Gikk bra som lovet, men tok ganske lang tid.
Ljiljana Bobic
9 months ago
Easy and smooth procedure to file a complaint.
Ruth
9 months ago
Wasn’t expecting to receive the money back – was very pleasantly surprised:) Thank you!
Alain Meda
9 months ago
vous pouvez leur faire confiance, ils s’occupent de tout et de plus de la plus belle des façons.j’ai reçu mon indemnisation très rapidement.je conseille vivement air help, si vous voulez toucher une indemnisation, ils vont jusqu’au bout sans rien lâcher.belle expérience.
Jere
9 months ago
Easy to use and dont have to worry when submitted
Sofia Rodrigues
9 months ago
Reclamação #2607433 Entrei em contacto com a Airhelp a dezembro de 2020, devido a um problema de 2 voos em novembro. Estou até agora à espera, sempre com respostas de emails automáticos. A dia 19/12/2022, enviaram email a informar que a ação legal foi bem sucedida e que iriam pagar dentro de 2 meses. Hoje é dia 01/03 Um péssimo serviço, sempre com emails automáticos. Não recomendo.
Lourdes Palazuelos
9 months ago
Excelente servicio, me gustó mucho que siempre estuvieron informando sobre el status del proceso, eso me daba seguridad y tranquilidad de que estaban avanzando y que no era un trámite fallido. Muchas gracias por el apoyo.
Arjola
9 months ago
I had given up on the idea of receiving a compensation for my canceled flight, due to the unwillingness of the airline company to abide by its legal obligations. I am very thankful to Airhelp that took over my case. Due to their intervention, I was able to receive the compensation I was entitled to. I would highly recommend their service. Thank you!
customer
9 months ago
I had a delayed flight of more than three hours and I lost the rental car which I booked before. Hire car company “Sixth” chardeg me 200 euro extra for booking another car. Air help recovered most of the money lost. I will do again if I have any other problem. And NEVER RENT FROM SIXTH.
Unhappy customer
9 months ago
Took a huge percentage of my compensation and took almost 9 months to recēive when airline paid me direct within 2 months after claiming the same time .. don’t touch these . And still waiting for my partners compensation now
Dominique Girard
9 months ago
Efficace mais plus de 6 mois quand même pour qu’ait corcica reagisse
Vladimir
9 months ago
Easy procedure, everything as advertised.
Camilla Persson
9 months ago
Date of experience: February 28, 2023
Leonie Alisa Hipkins
9 months ago
Air help did actually help me in getting 130€ back for a cancelled flight back in October 2022. Definitely recommended
Teodor Tanase
9 months ago
Professional help. No headaches. Thank you.
KD
9 months ago
Air Help was super great They took their time and they send me the refund Thank you
Cristina Lika
9 months ago
Raccomando fortemente airhelp, grazie a loro mi sono stati rimborsati 3/4 del totale del biglietto originario, causa 6 ore di ritardo.
Giuseppe Conti
9 months ago
Comunicazioni chiare e tempestive Grazie
Marta Ruszkowska
9 months ago
Bardzo polecam firmę AirHelp. Pierwszy raz ktoś tak profesjonalnie potraktował moją sprawę i doprowadził ją do końca.
Julia Galbiati Garcia
9 months ago
I manage to get a compensation from a 4 hours delay flight with ryanair, it was great experience with airhelp.
Christos Manafis
9 months ago
Easy. But high commissions
Agnieszka
9 months ago
Firma ma niską skuteczność. Nie dba o prawa pasażerów. Bazuje tylko na jednej odpowiedzi linii lotniczej, której wiadomo nie zależy, aby wypłacić odszkodowanie. Nie polecam!
Usuaria aerolíneas
9 months ago
Fueron rápidos tanto en resolver el problema como a la hora de yo recibir la compensación. La comunicación y el proceso fue fácil. Quizás, por poner un pero, la comisión que se llevan la encuentro un poco elevada pero entiendo que todo el trabajo y gestiones que deben realizar lo vale 100% recomendable
Giuseppe Cantisano
9 months ago
Precisi, puntuali, perfetti. Grazie di tutto!
customer
9 months ago
Everything was very simple and straightforward, but most importantly you managed to get me reimbursed almost all of the additional cost which is amazing considering Easyjet initially gave me nothing!
Umali Priyanka Edirisinghe
9 months ago
This time was my second experience, I’m very happy with the services helpfuly,trustworthy,quickly,even any mistake from us they contact with email immediately and solved the issues.
Paolo Muci
9 months ago
Date of experience: February 28, 2023
Cip Chi
9 months ago
Date of experience: February 28, 2023
Sébastien Jarry
9 months ago
Simple, sérieuse et surtout avec un suivi de l’avancement du dossier. Un service très pratique.
Guergana Tchintchinov
9 months ago
Very successful
Violetta Varga
9 months ago
Excellent service from AirHelp! They are prompt and attentive, always kept me in the loop throughout the process and I’ve received my compensation for my delayed flight within 7 months. I highly recommend AirHelp.com!
Niels Lund
9 months ago
AirHelp.com took care of everything from me and made sure that I got my payment back. They take 15% for their service, but it’s really cheap compared to what you would have spent both in: time and in money yourself! Thank you AirHelp.com!
Hanna
9 months ago
Really pleased with the service and outcome.
Benjamin Isaac Goldberg
9 months ago
convenient and quick. saves a lot of effort
Tibor Peter Nagy
9 months ago
Good quick problem solving. Good communication. I recommend it.
Emma
9 months ago
Smooth and quick support, received my compensation.
Peter Wagner
9 months ago
For one Myself never thought would get the refund. But you came thru ND got my refund. Was very surprised. So joined up for future travel Peter Wagner
Birgit Irmgard Waltraud Duehrk
9 months ago
Date of experience: February 21, 2023
Tiziana
9 months ago
Excellent travail de l’équipe Airhelp. Dédommagement obtenu auprès de la compagnie aérienne. Pleinement satisfaisant!
Moa Felicia Eva Sidfeldt
9 months ago
Tog sin tid men det var det värt:) Snabbt och smidigt att få tillbaka ersättning!
Marijan Kondinski
9 months ago
Thank you AirHelp, you did great job. I will Recommend you to everyone.
Constanze Ruhm
9 months ago
Schnell und effektiv. Definitiv zu empfehlen.
Naomi Hollmann
9 months ago
Alles besten. Sehr problemlos
Martina Valerijev
9 months ago
Alles war gut bis auf die lange Wartezeit.
Alaa Hatem Aly Hafez Khalaf
9 months ago
I would have just let it go; knowing how difficult and frustrating it would be to argue with an airliner. In fact, that was what I did, and AirHelp did all the work and only notified me when everything had been already settled!
Bassam Elkhatib
9 months ago
You got me what I deserve, thank you.
Luca Saudati
9 months ago
Perfect I received money doing nothing but applying to the refund via AirHelp. Took 5 months
Maciej Kaminski
9 months ago
The ability to answer all my question and making sure im getting all the information in real time about my case.
Nicola
9 months ago
The process is really simple and airhelp is doing literally everything. You just need to provide them with the travel documents, wait some time, and get the compensation. I travel a lot for work and with the disruptions of last years this is proving quite profitable, thank you!!
Carmelo Scandura
9 months ago
Onestamente quando mi avete proposto di richiedere un risarcimento per la disavventura che ha coinvolto me e la mia famiglia, ero molto scettico e mia moglie non ci credeva completamente, però ho voluto provare. Dopo aver fornito tutti i documenti del caso per molti mesi non ho saputo più niente fino a quando ho avuto l’esito positivo del risarcimento. Sono molto contento del risultato raggiunto e desidero rinraziarVi molto spett.le AirHelp.
Jonathan
9 months ago
Elle m’a donné de la tune et ça c’est bien
Katrin A.
9 months ago
Musste mich um nichts kümmern. Bearbeitung bis Auszahlung dauert etwas lange. Sonst sehr zufrieden.
Oleh Pedai
9 months ago
It just works, you simply have to wait for a couple of months. I had a flight delay in October and my refund came in February.
Vincenzo Fucci
9 months ago
Sono stati davvero precisi e professionali. Consiglio vivamente per qualunque questione inerente ai biglietti aerei
Valentin
9 months ago
Problemlos und einfach. Air Help hat alles für mich geregelt. Ich bin sehr zufrieden mit dem Ergebnis!
Małgorzata
9 months ago
Wszystko przebiegało błyskawicznie. Firma zajęła się całą procedurą od A do Z.
Sebastian Roberto Beltran Valb
9 months ago
Great with good time in the reply and they gave the money really quickly
David Misak
9 months ago
It’s okay, but service price is high.
Marion Nathanael
9 months ago
Very easy to claim the compensation. The service is also very fast.
Xhoana Dudija
9 months ago
In fact, the refund I was aspecting was €250 and I only got €130. And it also took a long time
Ahmed Choura
9 months ago
Date of experience: February 28, 2023
Frau Qosja
9 months ago
I have experience great with AirHelp . Ist a real page
the experience with airhelp is 5 stars, they are really serious and you get your share of the money (flight compensation)
Alexandre Radisavljevic
9 months ago
Wizz air m’avait donné une fin de non recevoir sur un dédommagement suite annulation de mon vol 30 mn avant le départ. Grâce à AirHelp j’ai obtenu un dédommagement.
Customer
9 months ago
It was quick and easy.I filled out the appropriate forms and forgot about the complaint. I had a complete surprise when I received the flight delay compensation.
Antonella Granata
9 months ago
Da 250€ mi è stato fatto un rimborso di 110€
Lucian Veres
9 months ago
Frankly, I wasn´t expecting t get some closure to my case, based on previous experiences, but I was pleasantly surprised when I was informed about the success in my case.
Barbora Krizova
9 months ago
Thank you so much, you`ve helped me a lot 🙂
Andreea Pirvan
9 months ago
Airhelp retrieved my compensation with 30% fee after I filled in a quick form
Andrei J
9 months ago
Patience, they will resolve your problem.
Marius Daniel Daringa
9 months ago
It’s a second time when I use and I’m very impressed about this company
Izabela Maksimowicz
9 months ago
Uważam ze jesteście najlepsza firma która pomaga uzyskać odszkodowania!! Napewno GDYBY znowu nastąpiła taka sytuacja chętnie skorzystam z waszych usług!
customer
9 months ago
Date of experience: March 01, 2023
Ibtissam Jaber
9 months ago
Allting var smidig och enkelt vilket jag uppskattar. Det tog lite tid men tur att jag har bra tålamod:)
Salvatore Spampinato
9 months ago
Volo cancellato 1 agosto 22, ricevuto rimborso di 250 euro meno le commissione, grazie a loro.
Rui Varela
9 months ago
Date of experience: March 01, 2023
thierry
9 months ago
impeccable, la procédure est longue mais bien suivie, très content de la prestation.
Flora
9 months ago
Date of experience: February 28, 2023
simon
9 months ago
timely and clear communication. good value for money.
Alex
9 months ago
Found the site by mistake on fb. To be honest didn’t expect ill get any money back but i was angry due to the 5h delay. Applying was easy so i gave it a chance. Buum 3 months later got my money:)))
Linda Gulizia
9 months ago
Compagnia molto seria…risarcimento ricevuto correttamente…e non è passato molto tempo dalla mia richiesta di reclamo…bravi complimenti
Vânia Fernandes Fernandes
9 months ago
A empresa foi sempre dando feedback do ponto de situação. Demorou, mas conseguimos ser minimamente indemnizados pelo prejuízo e transtorno.
Severine
9 months ago
It was really easy to file the claim, the platform is very user friendly. The follow-up was efficient: I filed the claim in 5 min. and did not expect much. I was informed months later that I was going to be reimbursed. It was a surprise but a nice one.
Mohamed Talaat Abdelhalim Chou
9 months ago
Airhelp has provided their services which was very positive and informative in every step during the process to get the compensation as the plane was delayed for more than 4hours. I recommend people to use them if they have issues with travelling or delays.
Nikol
9 months ago
They succeeded to get us compensation. I just wish their fee was a bit lower. But, regardless of the fee, we are very happy we didn’t have to deal with airline and paperwork.
Enxhi Rami
9 months ago
Everything was great the team help me a lot
Oleg
9 months ago
Kann ich nur Empfehlen! Wir hatten mit der Fluggesellschaft mächtig Ärger, dank AirHelp haben wir einen Teil vom Geld zurück bekommen. Danke AirHelp
Roman Mysyk
9 months ago
Дуже дякую вашій програмі та допомозі! Завдяки вам , було повернуто кошти за втрачений рейс. Ще раз щиро дякую !!!
customer
9 months ago
It was an easy process. Everything was done for me, and with due diligence.
Karla Kachele
9 months ago
Date of experience: March 01, 2023
Medt Robert
9 months ago
Amazing , thank you
Marcello Barnaba
9 months ago
AirHelp handled my claim flawlessly and they were able to obtain the compensation for my flight disruption due to overbooking by the airline. I had tried to be compensated by liaising directly with Lufthansa, but they refused despite I already had a document stating I was entitled to compensation, because the airline untruthfully claimed I was denied boarding due to air traffic control. Thank you AirHelp for holding up to my rights and getting me my compensation!
Kelly
9 months ago
Do not use this company. I submitted a claim with Airhelp but withdrew my claim within the 14 day cooloff period and instead went directly to the airline. The airline agreed to pay me the full compensation but after I sent my bank details they said that they had received correspondence from Airhelp regarding my claim and therefore had to pay them instead. Airhelp emailed to say they had received my compensation and I had to agree to reopen my claim with them to get my money so I did. It is now 9 months later and I still haven’t received payment.
Αντωνης Γεωργιλας
9 months ago
very good job……… … ….. …………..
Jeferson Rodrigo Araújo Da Sil
9 months ago
Serviço bem rápido e garantido. A concorrência, porém, cobra menos. 30%. Mas estou contente com o resultado!
Lars Ivarsson
9 months ago
Date of experience: March 01, 2023
Andrea Pittaluga
9 months ago
Pretty fast and good service but I found the cut they take a bit high…
Ionut Alexandru Tranca
9 months ago
Date of experience: February 28, 2023
Gyulnara Fedchina
9 months ago
It was quick and efficient. Thank you very much for your help!
Mariami Iosebidze
9 months ago
Company refund me quickly and thank you for great service! Really appreciate your work!!
Portik Annamaria
9 months ago
I have to say I had some doubts in the beginning. I only had to give information about my flight and my identity and just lay back and wait. They arranged everything and I got the compensation. Thank you guys! I am really glad and happy. I would recommend this company anytime!
Vinay Narayan Hegde
9 months ago
The team was really helpful and informative about steps. The whole process was smooth, but a bit slow.
Serpil Simsek
9 months ago
Date of experience: February 28, 2023
Andrew Mullings
9 months ago
Made things hassle free and was informative all the way through the process.
Hey
9 months ago
Grande aiuto ai clienti! GRAZIE!
Emanuela Gnecco
9 months ago
Date of experience: February 28, 2023
Hartwig
9 months ago
Erfolgreiche Durchsetzung des Anspruchs gegen Airline, allerdings gegen hohe Vergütung (35% sind zuviel)
Constantin Andrei
9 months ago
I recomand AirHelp! It is taking some time aprox 6 months, but in the end you will recieve your claim.
Dora Del Fabbro
9 months ago
Rimborso è stato consistente e molto utile dopo un volo cancellato e rimandato di una settimana. Ottima la comunicazione.
Stefan Tasevski
9 months ago
You are great! I recieved the money, thank you. The only remark that i may have is that this whole process took too long. I sent you my application in August and i recieved the compensation 3 days ago. Apart from that, you did a great job and i will certainly contact you again.
Arnel Zejnilhodžić
9 months ago
Everything went well and transparent. They kept in contact via Email with me about the progress.
denise surr
9 months ago
They did the job, got us the money
Cucu Ancuța Elena
9 months ago
A fost perfect multumesc
Tomasz
9 months ago
Udało się uzyskać odszkodowanie za odwołany lot.
Jashar Rushiti
9 months ago
Unkompliziert, professionell und sehr hilfreich. Sehr stark weiter zu empfehlen
Haissam
9 months ago
Jeg fik ikke hele min kompensation tilbage, AirHelp tegnede abonnement for mig hos dem mod min vilje for at trække 20€ fra beløbet selv om jeg skrev mail til dem om afmeldelse af abonnement !! , desuden så trækker de så meget i tiden om at overfører beløbet, i skal ikke brug dem .
Klaus
9 months ago
Ein Flug den wir gebucht hatten wurde abgesagt und wir wurden umgebucht. Danach wurden wir von AirHelp angeschrieben, dass wir eine Entschädigung bekommen konnten. Daraufhin verfolgten wir die sehr wenigen angeforderten Schritten und einige Zeit später konnten wir uns über eine beträchtliche Entschädigung freuen!! Ein voller Erfolg ohne viel Aufwand.
Ivaldo Dias
9 months ago
AirHelp.com foi a empresa que realmente trouxe a resolução para o problema de viagem que aconteceu comigo. Em menos de 2 meses tudo resolvodo e o melhor fui reembolsado parcialmente sem burocracia nada a reclamar só a agradecer.
Nenad Vasiljevic
9 months ago
Date of experience: February 28, 2023
Marc H
9 months ago
Ik had nog nooit gehoord van air help! totdat ik spontaan door jullie gecontacteerd werd en mij er attent op maakte dat door de vertraging ik recht had op een compensatie. bij deze heb ik ondertussen de centen gestort gekregen. Een welgemeende dank u.
R Degeest
9 months ago
Date of experience: February 16, 2023
David
9 months ago
Já não é primeira vez que me resolvem tudo até casos completamente perdidos recebi sempre minha recompença…
Francesco A.
9 months ago
Abbiamo ricevuto il rimborso per i voli cancellati grazie Air Help, è stato semplice e anche abbastanza veloce (c.a. 6 mesi). Ci hanno tenuti sempre aggiornati sull’avanzamento della pratica ed è stato gestito tutto con trasparenza. Lo consigliamo!
Fons
9 months ago
Date of experience: February 21, 2023
Mocanu Iuliana
9 months ago
Am avut surpriza plăcută , de a mi fi rezolvat cu ușurință situația legata de anularea zborului și recuperarea banilor investiți ! Mulțumesc AirHelp !
Jordan BOUAZIZ
9 months ago
Airhelp est une arnaque. Vous pouvez récupérer votre argent directement depuis les plateformes de compagnies aériennes sans qu’ils prennent une commission. Le pire c’est que les compagnies aériennes paient Airhelp directement mais ils gagnent du temps pour transférer l’argent le plus tard possible. A EVITER
Aldona Betner
9 months ago
Nie mam uwag! Wszystko poszlo dosc sprawnie i z dobrym rezultatem. Polecam!
Seb
9 months ago
Parfait malgré le temps d’attente de la compagnie
Malgorzata Palacz
9 months ago
Pozytywnie rozwiązana sprawa,polecam
Vasilica Ciprian Mihai
9 months ago
Senza perdere tempo o avuto risarcimento per il disagio avuto.
BAIO ROBERTO
9 months ago
Servizio impeccabile, professionale ed efficiente. E’ stata la prima volta che sono dovuta rivolgermi a loro ma sono rimasta davvero soddisfatta! grazie ancora
Mamadou Lamine Bara Djite
9 months ago
Bonjour je suis très content de vous et je vous remercie infiniment.
Francesco Lastella
9 months ago
Ho ottenuto grazie ad AirHelp un risarcimento per un volo cancellato in tempi tutto sommato brevi (4 mesi) e il servizio clienti è stato sempre gentile e disponibile
Sipos Zoltan
9 months ago
Hi AirHelp ! Special thanks for your help !!!!! This is a perfect job ! Thank you so much !
Vadim Ovcearenco
9 months ago
Airhelp did the work perfectly and managed whole process very well.
Md anam ul Hoque
9 months ago
Date of experience: February 28, 2023
Georgiana Oprea
9 months ago
Avete risolto il problema, ho ricevuto i soldi. Vi impegnate molto, molto seri e avete cercato e trovato la nostra giustizia. Grazie
Delana Tomasoa
9 months ago
Super fijn! Snelle communicatie
Filip Dzięgielewski
9 months ago
Clear information, customer service a plus. No problems. Money paid on time. Professional service
Denisa-Ionela Nyisztor
9 months ago
O experienta minunata cu echipa de la AirHelp! Sunt de un real ajutor si mereu acolo cand ai nevoie! Totul a decurs perfect si mi-am primit despagubirea! Va multumesc! Recomand cu incredere!
Elena Grigoras
9 months ago
As a trustful company it came up to the expectations.
Me
9 months ago
Je mets la note de 4 pour la rapidité de service, l’efficacité et le remboursement très rapide. Cependant seul petit bémol est le montant exorbitant saisi sur le montant remboursé par les compagnies aériennes. Pour ma part c’était 35% de frais de service saisi sur ce que la compagnie a remboursé. Veuillez revoir vos frais de services car actuellement il me semble qu’ils sont à la hausse.
Kocsis Edith
9 months ago
Rapizi si eficienti. Multumesc frumos.
Axel Lukas
9 months ago
Smidigt, snabbt och enkelt
Jonida Kapllani
9 months ago
The best company a great help for the passagers.
Ovidiu David
9 months ago
Excellent communication. Great results. I am thankful that I obtained something from a canceled flight. I really recommend Airhelp.
Natalia
9 months ago
Nachdem ich mehrere Male erfolglos mit dem Kundenservice von Lufthansa in Kontakt getreten bin, um meine Entschädigung zu erhalten, wandte ich mich an Airhelp. Ganz einfach ohne Stress war mein Geld nach ein paar Wochen auf meinem Konto. Danke Airhelp!
Paul Van Den Steene
9 months ago
Airhelp is very consistent in chasing down compensations, which takes a lot of time which I don’t have. The interface to upload the evidence could be more effective
Henrik Carlsson
9 months ago
Date of experience: February 28, 2023
Karolina Olszowska
9 months ago
Date of experience: February 28, 2023
Flaviu Opris
9 months ago
Good communication.
Dobre Sidonia
9 months ago
Recomand , cu încredere
Carl
9 months ago
Didn’t review my submitted documents properly and it was not possible to respond to their e-mail as it was sent from a “no reply” address.
Martin Ljuljdurovic
9 months ago
Very helpfull and professional! Recomended
Marco Ringressi
9 months ago
Ottimo servizio, lunghi i tempi ma eravamo stati avvertiti. Unico disservizio è relativo alla trattenuta economica che la compagnia aerea ha effettuato che ci era stato comunicato sarebbe stato assorbito dalle commissioni (alte rispetto ad altri operatori che effettuano lo stesso servizio) di AirHelp. Il risultato è stato comunque raggiunto positivamente.
Djiby Gueye
9 months ago
Merci pour votre aide ! J’aime votre professionnalisme
Ahmed Hamed
9 months ago
at first I didn’t believe I would receive something. but it really worked
Mirko Stojanovic
9 months ago
Super, everythig was fine, i got my money back
Steffi Vermeersch
9 months ago
Tevreden, dat we toch een compensatie hebben verkregen.
Diogo Olivetti
9 months ago
A experiência foi excelente, houve o ganho da indenização. Porém a empresa pode melhorar a comunicação no Brasil, tala como uma central de telefone no país.
Davide Cutrupi
9 months ago
Il sito dopo avermi dato i soldi, se li è ripresi tramite uno “storno” follia, una vergogna. Affidatevi a chi di dovere.
Jorge Joao
9 months ago
A minha opinião é que tive um suporte muito bom por parte da AirHelp. O preenchimento da reclamação foi acessivel e os dados solicitados foram acessiveis.
Aimilia Giota
9 months ago
I‘ll take my money back. Thank you very much!!
Bryan Harej
9 months ago
Very easy process, they did all the work that I had no idea how to even start the process.
Ovidiu Mara
9 months ago
While they have successfully received the money from the airline , it’s been 4 weeks and they have not transferred me the payment . I have provided same correct bank details and no transfer has been attempted since 27th January . Very hard to contact , not able to raise a complaint and over chat I keep getting imaginary dates for the transfer . Update : It’s now been over 5 weeks and still have not received my money . I have contacted them again and they asked me to confirm if the account I provided can receive Euros . It’s ridiculous , they gave me the option to convert the money in £ and now they want to send euros , more than that nobody contacted me , if I was not chasing they would have not done anything . I have now provided the with an Euro account and need to wait another 2 weeks. If I get the money as promised in 2 weeks , they would have hold my money for 8 weeks , that’s not acceptable but I guess it a way to make extra money and earn interest on clients money …
Mihaila Claudiu
9 months ago
Thank you a lot for your assistance. Ballance +700 €
Malgorzata Wilkos
9 months ago
Date of experience: February 21, 2023
Tetiana
9 months ago
Thank you, I appreciate your help.
Genevieve Gazan
9 months ago
J’ai reçu le paiement comme promis sur mon compte bancaire. Le dossier prend du temps, 5 mois, mais le résultat est à la hauteur. Je ne pensais pas recevoir une compensation pour un retard d’avion de 6 heures. Je remercie AirHelp et je recommande AirHelp.
Vasile Florin
9 months ago
Thanks the service was good but took a long time,and i did’t get the full amount that i was promised to!
Veronika Boteva
9 months ago
Minimum information was submitted and no additional actions were required. It took a bit more time then expected but still the outcome was surprisingly good.
Agni Zi
9 months ago
The only problem is that takes took long to refund the money
Ma Ja
9 months ago
Reliable and easy to proceed, but more than 30% off the sum is quite high. I only did it because I didn’t believe it would work.
Roney W Perez
9 months ago
I got a good service and follow up in my case. I appreciate the team dedication. I felt like a real customer
Morena
9 months ago
Inaspettatamente sono stata contattata dal team di AirHelp che mi ha proposto di ricevere un rimborso per un volo cancellato. Dopo aver conseganto i dati richiesti, il pagamento è stato velocissimo. Una brillante scoperta! Lo consiglio.
Klient
9 months ago
Wniosek złożyłem w lipcu, pieniądze otrzymałem pod koniec lutego. Wszystko trwało ponad 7 miesięcy. Nie winię AirHelp ale to jest skandal, że linia nie oddaje pieniędzy w terminie i nawet nie ma przeprosin i odsetek za zwłokę. Prowizja AirHelp jest za wysoka. Z 250€ otrzymałem 162€. Rozumiem prowizję do 20% ale nie aż tyle za wysłanie wniosku i oczekiwanie na przelew od linii lotniczej. Mam mieszane odczucia.
Vijayapal Vangala
9 months ago
Date of experience: February 28, 2023
Jum Kwon Tsui
9 months ago
Airhelp had handled my claim quite efficient, but the processing time spent a little bit longer. If there is room to decrease the administration fee, that will be perfect.
Customer
9 months ago
Took almost 9 months to receive the check but that was mostly due to waiting on the airline to pay AirHelp. The communication with AirHelp was quick and easy.
Stefan
9 months ago
Gut wenn man keine Zeit hat und sich nicht weiter ärgern will
Nazra Adina
9 months ago
Une prise en charge très rapide. Toujours à l’écoute et envoie régulièrement des messages pour tenir en compte de l’évolution du dossier. Avec un remboursement rapide et efficace.
Pierre Allaire
9 months ago
Il a fallut du temps mais l’indemnisation est bien la. Bon travail
Stephan Helsloot
9 months ago
I didn’t have todo anything AirHelp did all the work for me to get me a credit for my delayed flight home.
Falle Hutton
9 months ago
Very helpful! Airhelp recovered expenses for us. Will use them in the future if we have any travel issues.
Nhat Linh Nguyen
9 months ago
it’s already 8 months and still don’t have my money back this service is just awful!!! C#3023357
Francisco Leandro Ferreira
9 months ago
Muito bom o atendimento, serviço rapido e muito util
Efros Gheorghe
9 months ago
I am very happy as they help me with my canceled flight.
Susana Araujo
9 months ago
Trataram de tudo junto da companhia e a resolução foi rápida.
Peter
9 months ago
Date of experience: February 26, 2023
Ewa Von Wiecki
9 months ago
Jestem bardzo zadowolona za pozytywnie zalatwiona sprawe ,pieniadze dotarly, napewno polece znajomym wasza firme jeszcze raz dziękuję pozdrawiam Ewa von Wiecki
Kurti Adrian
9 months ago
A fatto quello aveva promesso
Adrian-ionel Tofanescu
9 months ago
They where verry serious and prompt, I recomend them , pro people
Lisa Agosti
9 months ago
tutto bene, come promesso
MARIA ROJAS
9 months ago
Muchas gracias por el servicio! El proceso de devolución de dos boletos aereos fue bastante ágil, aunque si demoró varios meses.
Lucyna
9 months ago
AirHelp jest bardzo pomocny w uzyskaniu odszkodowania. Po około pół roku od złożenia wniosku, otrzymałam należne odszkodowanie. Wystarczyło tylko złożyć wniosek i cierpliwie czekać. Byłam informowana na bieżąco o przebiegu sprawy.
Karol
9 months ago
Polecam jak najbardziej stronę AirHelp
Abdelsalam Abdelsalam Eisa Mas
9 months ago
Grazie mille
Daniela Rhodes
9 months ago
i got my money back , only half
Henrique FERNANDES
9 months ago
Excelent! AirHelp took care of everything alone.
Jose Antonio
9 months ago
AirHelp always keep contact with the. Client informing you how the claim is going. You don’t have to do anything. They take care of everything. I highly recommend them. Don’t deal anymore directly with the airlines.
Leah
9 months ago
We were told by Aer Lingus that we weren’t entitled to any compensation for our delayed flights but when I contacted AirHelp we were told within minutes that we were due E800.It was so easy and I have received my compensation within a short period of time.Brilliant service thanks
Håkan Landsberg
9 months ago
Scary. I shoulnd´t have had to pay them in the first place since I got the payment from Norwegian before AirHelp sent the case to Norwegian. When I send them proof about this they don´t respond. Anyway, a month before the invoice’s due date, I received emails every week that the invoice had not yet been paid. Still before the due date I received a threat if it would go to “specialists” for collection.
Van
9 months ago
You did a great job AirHelp. I was worried that I wouldn’t get what was deserved after my flight was cancelled.
Katarzyna Przybylska
9 months ago
I think you doing good job. ☺️
Ludovica
9 months ago
Per fortuna c’è Airhelp
Steven Roy Blackwell
9 months ago
They said what they done and resolved situation
Athanasios Mystriotis
9 months ago
Date of experience: February 18, 2023
Melissa Fender
9 months ago
This was amazing and worth the time to get money back!
Doris
9 months ago
Excelente trabajo, apoyo y ayuda de airhelp, son muy responsables en su trabajo. Son numero 1. Que bueno conocer su existencia las empresas aerea como son grandes abusan de sus clientes y cambian sus vuelos a su antojo.
Oluwayomi Akinyosoye
9 months ago
Very professional and timely with updates. I was carried along all through the process.
Nokkvi Ragnarsson
9 months ago
Date of experience: February 28, 2023
Ilmi Meta
9 months ago
Date of experience: February 28, 2023
Gjemajli Bugari
9 months ago
Lidt lang behandling, men god service.
Adrian Plesca
9 months ago
Verry good team
Elifelete Ferreira Da Silva
9 months ago
Pontualidade, confiança e honestidade.
Ziad Hissin
9 months ago
Very efficient and easy to deal with. managed to get my money back.
Raquel
9 months ago
Date of experience: February 19, 2023
Michaela Konrádová
9 months ago
Perfect cooperation, responsabilita in resolving the claim.
Billy Johnson
9 months ago
Very easy to use and get in contact with if you have a question or issue.
Danial Hyder
9 months ago
It was a great job handling the claim. They were clear in the information they needed and always communicated status/next steps.
JDK
9 months ago
I was very satisfied with my interaction with AirHelp. They were successful in obtaining a monetary compensation for me for a heavily delayed flight. Their fee is hefty, but worth it, I think. Had it not been for them, I probably would have received nothing. Their fees are transparent so it wasn’t a surprise. I was so happy I signed up for their annual membership. Super easy to file a claim.
Adrian Sergiu Bas
9 months ago
Very good! Nice job!
Francois Roelant
9 months ago
Al bij al heeft het zeer lang geduurd. Ik heb laatst een vertraging gehad bij Turlish Airlines, ik heb de zaak zelf afgehandeld en na 2 weken was alles geregeld
Ioana Andreea Campanu
9 months ago
I had a good experience, I recommend the services (the problem was solved in about 4-5 months).
Stephanie S
9 months ago
Easy and seamless process to get my money back! Thank you 🙂
Alyn Scott
9 months ago
Esay way to get compensation for a late cancelled flight. Of course, they take their commision but that was understood from the start
Florian Becker
9 months ago
Ich musste mich selbst um nichts kümmern, außer meine daten abzugeben. Sehr service-orientiert
Elisa
9 months ago
Affidabili. Sono passati alcuni mesi, ma il risarcimento è arrivato. Pensano a tutto loro, occorre unicamente fornire le carte d’imbarco.
Amitkumar Reshamwala
9 months ago
Airhelp has continued to follow-up on claim process& kept me updated on progress. Though it took time to pass the claim but after 5 months finally i got refund.
Corina Serban
9 months ago
Well this service is awful … i could have get double of amount by contacting directly the airline… which i did but because i made the mistake to go with this AirHelp company i received less than half of the amount plus i had to chose if to pay 37£ extra to be able to collect the money or to sign that next time when i use the service they get 30% of the amount …. This should be illegal.
Irina-Mihaela Butnaru
9 months ago
A fost o surpriză foarte plăcută faptul că ați putut să recuperați dauna produsă. Felicitări!! Este pentru prima dată când am primit banii înapoi.
Mamunur Rashid
9 months ago
I didn’t expect to get the compensation but I get it and it’s fast. They take 35%, I believe they worth it.
Stefan Petkovski
9 months ago
Appreciate your overall assistance and highly grateful for reimbursement of all the costs I have beared during my unpleasant situation as of waiting for the next flight connection…The case has been won and I highly recommend you guys…
Ibtissam Mabchoure
9 months ago
Fiable, rapide et efficace mais le pourcentage pris sur l’indemnisions est très élevé
Migjen Zubaku
9 months ago
Date of experience: February 20, 2023
Ashley Griffith
9 months ago
I wasn’t sure I was even going to get any sort of compensation but they followed through!
Mame Coumba Dieye
9 months ago
era stata una esperienza positiva .. il risarcimento veloce anche se mi aspettavo di più … tutto sommato è andato bene
Botond Nemes Nagy
9 months ago
The steps I had to take in order to recieve the money were clear and simple. The money arrived fast and I didn’t have to give away personal information which made the process more comfortable.
Ailín
9 months ago
Me deben una respuesta hace más de 3 semanas, y todas las semanas me dicen lo mismo: En un plazo de una semana te estarán escribiendo. Pésimo el servicio, pésima la atención, pésimas las respuestas.
Blair
9 months ago
Quick and Easy service. Airline rejected my claim but AirHelp got it approved.
Adnan
9 months ago
Date of experience: February 19, 2023
Kees Seger
9 months ago
Airhelp heeft mij geweldig geholpen. Na een dramatische retour reis met een niet geplande overstap en uren vertraging heeft Airhelp er voor gezorgd dat wij geld terug kregen. Bedankt Airhelp.
Dimitar Nizamov
9 months ago
Everything was good. Waited for a month and a half
Vít Musil
9 months ago
Good, but Did not expect such a rate Taking off the compensation…
ELENA BULICAN
9 months ago
Multumesc AirHelp…Timp de o săptămîna am depus cererea și banii au fost întorși.”pentru amînare de zbor”
Miguel Camacho-horvitz
9 months ago
They handled everything, an incredible service!
Rayd
9 months ago
After some time I have received the money back for a disrupted flight, constantly hesitatnt if I will ever receive it back as it was taking some time, however, in the end Airhelp did deliver on their promise.
Adam Gryszkiewicz
9 months ago
Tylko zgłosiłem że mój lot się nie odbył podałem numer lotu i nic mnie więcej nie interesowało i to mi się bardzo spodobało
Natalia Nah
9 months ago
Bardzo szybkie załatwienie mojej sprawy, jestem zaskoczona że ktoś wogole zajął się moim przypadkiem. Polecam
client(e) J
9 months ago
parfait, j’ai été remboursé
Alessio Alfonso Abramo Binda
9 months ago
Dopo ore a litigare Con la compagnia aerea in pochi minuti ho fatto la richiesta con airplus. Gratuito, veloce , super efficiente. Per il rimborso ho atteso un po’ ma era stato segnalato. Grazie!
Hadi H.
9 months ago
Zuerst war ich etwas skeptisch. Nach meiner Recherche im Internet, wagte ich es und nahm das Angebot an. Ich musste nichts tun als paar mal etwas anzuklicken und voila wie versprochen kam das Geld vor ein paar Tagen bei mir auf mein Konto an. Im September 2022 wurde mein LH Flug aus Beirut gestrichen. Ich hatte nicht mehr damit gerechnet dass nach 4-5 Monaten was kommt. Das Geld ist aber tatsächlich da. Danke euch AIRHELP.
Mohammed Ahmed Gohar
9 months ago
They are very nice and get my rights with them thanks airhelp
mtz mihai
9 months ago
The best in this branch. I would highly recommend.
Marta
9 months ago
Experiencia muy recomendable, AirHelp se encarga de gestionártelo todo y me han ido informando en todo momento. Repetiré seguro.
Jori l'albAnese
9 months ago
Ci ha messo in Po di tempo ma sn arrivati i soldi
Mantvydas R
9 months ago
Just clicked few buttons 6months ago and now received compensation. Great
Angelica Chirodea
9 months ago
Received money reimburse with Airhelp support although the official reply from the aircompany was negative. Highly professional, periodical updates on the status.
Milenko Du
9 months ago
Hat alles super funktioniert, sobald die Bestätigung über die Rückerstattung vorlag habe ich das Geld innerhalb von paar Tagen auf dem Konto gutgeschrieben gehabt!
Oscar
9 months ago
Servicio muy profesional, eficiente y rápido, totalmente recomendable.
André De Almeida Sousa
9 months ago
Date of experience: February 16, 2023
maciejwalusiak90
9 months ago
Omijać firmę, piszą, że linia lotnicza zaakceptowała zwrot, ale nie potrafią od niej wyegzekwować pieniędzy. Zero informacji, samemu trzeba dopytywać i zawsze ta sama odpowiedź, po czym blokują możliwość rozmowy. Odradzam. Mój numer wniosku 2896255. Może teraz się zainteresują
Federico Borlandelli
9 months ago
All’inizio non mi aspettavo nessun risultato. Invece il servizio è stato preciso ed attento e mi ha permesso di far valere i miei diritti di passeggero. Grazie
PHIL
9 months ago
L’intervention d’AirHelp m’a permis de percevoir une indemnisation suite à l’annulation d’un vol en septembre 2022.
Vitalie Lazari
9 months ago
Yes, received an unexpected gift.
Camila
9 months ago
Recibi el dinero en uruguay! Recomendado
Claudia T.
9 months ago
verlässlich
Zoran
9 months ago
Det gick bra och snabbt men jag fick ingen ersättning för ny biljett och taxi kostnad hem
Mathilde Frombottom
9 months ago
Une arnaque ?! J’ai débuté les démarches en juin 2022 pour pouvoir être indemnisée du retard de plus de 3h par la compagnie AirFrance. Mon dossier a été validé en novembre 2022 pour être indemnisée, seulement après plusieurs relances auprès de Airhelp… toujours la même chose « il faut attendre… » attendre quoi ?! Où est l’argent ?! Nous arrivons en début mars 2023, je n’ai toujours rien reçu ! La compagnie Airhelp garde t-elle l’indemnisation dans sa totalité ??! Très mécontente du service Airhelp, et j’ai des captures d’écran où la compagnie change les dates du dossier admis pour indemnité pour que cela rentre dans les « 3 mois d’attente ». A FUIR.
Mr Mihai Vladut Ionesi
9 months ago
Great and quick service
Selina
9 months ago
Perfetti, quello che mi hanno promesso hanno fatto! Soldi accreditati! Grazie mille
Reka Gall
9 months ago
Thanks for everything. Helpful all the time. Best experience ever!!!!
Tom Anderson
9 months ago
We were unaware of the situation as we were caught up in the “lockdown”! AirHelp did ALL the work! I believe the only reason it took so long was the lockdown. Very satisfied and there wasn’t any problem that we know of. This was an interm flight that was delayed by 24 hours in Boston! Thanks AirHelp
Ujhazi Andrea
9 months ago
Die Erledigung dauerte lange. Sonst war ich zufrieden, ich musste nichts erledigen.
Mrs Laura Muresan
9 months ago
My claim for a 4 hours delay flight on July 2022 was investigate and received a reduced compensation on Feb 2023. Honestly I didn’t expect to receive something I recomand !
Michela Deegan
9 months ago
Won’t update my claim and there is no one to contact. Asked 5 times and they have had the required information for 2 months but no action – so frustrating!
Dorian Stone
9 months ago
They got me compensation for my flight that exceeded the original flight cost with minimal fuss. I was very happy.
Cora
9 months ago
Ik kreeg 162,50 euro terug van een vlucht binnen Europa die was uitgesteld. Het duurde lang maar ik werd steeds op de hoogte gehouden. Bedankt!
Emil
9 months ago
In the beginning I was not so sure about how the process will end. But I may say 100% trust company. Thank you AirHelp
SAS BELEOKING
9 months ago
Rapide, efficace
Nicolae-Adrian Moraru
9 months ago
The outcome, great help. Thaks.
Filippo Gaion
9 months ago
Non mi aspettavo un rimborso, invece l’ho ottenuto
Yves
9 months ago
Air Help s’est chargé de la demande d’indemnisation du début à la fin. Le pourcentage prélevé peut sembler élevé, ignorant la quantité travail fourni pour obtenir l’indemnisation, il m’est très difficile d’apporter un quelconque jugement. Ce qui est certain, les engagements initialement prévus on été respectés.
Eduardo
9 months ago
El resto de pasajeros realizaron la reclamación directamente con la aerolinea y les pagaron todo a diferencia de a mí y en un plazo muchísimo más rápido. Ha sido imposible contactar con nadie de Airhelp durante todo el proceso.
Navyasree Yathamshetty
9 months ago
through Airhelp, the compensation took very long the service charges were too high
Bledar Krasniqi
9 months ago
You doing very good Thank you very much
Jose Emmanuel Saavedra Quinter
9 months ago
Great support ! Took some time but was quite effective
Emil Saharov
9 months ago
The Best Company . Very Professional
Goran Kovijanic
9 months ago
Man fick svar på alla frågor. Solklart kommunikation. Ända nackdelen är att det tar lite längre tid
Sara Zigova
9 months ago
Use this app after you tried to email airline, but they did not want to give me my money back. So i used airhelp waited almost 6 months but the money came back. But please first try to email the airline
Maria Habuc
9 months ago
Thanks for your help. You are a good company and în the future if i will have any plane tiket canceled i will contact you for sure.
Ewelina P.
9 months ago
Unkompliziert und schnell Hilfe bekommen, danke dafür. Man müsste alles kurz beschreiben und Tickets hochladen, aber dass war es schon. Sehr empfehlenswert
jorge plesa
9 months ago
Recomiendo usar AirHelp para reclamar. Antes de usar sus servicios hice las reclamaciones por la vias que tiene la aerolinia y no se hicieron cargo de absoluntamente nada. Con AirHelp consegui recuperar al menos el dinero de vuelo cancelado.
Mike
9 months ago
Rimborso conseguito, assistenza affidabile e pronta a rispondere a qualsiasi domanda.
Anna P.
9 months ago
WizzAir odmówił wypłacenia odszkodowania za lot, który oryginalnie miał odlecieć o 11:35, a odleciał po 20:00, jak zawsze tłumacząc się, że to nie ich wina, choć powód był ewidentny (niesprawny zamek luku bagażowego). AirHelp załatwił sprawę w kilka tygodni. Szkoda jedynie, że przewoźnik przyznał się jedynie do opóźnienia 3,5h.
Maddalena
9 months ago
Sinceramente non mi aspettavo funzionasse, invece anche se a distanza di mesi, ho avuto il mio rimborso per un volo in ritardo. Mi hanno costantemente tenuta aggiornata inoltre se si sbagliano dati ti danno la possibilità di correggere avvisandoti che mancano dati o incorretti. Ah ovviamente si tengono una percentuale del rimborso, che diminuisce se si fa l’ iscrizione con loro.
Mihaela Dana Wetscheza
9 months ago
I needed the AirHelp support 3 times in the last 4 years. Every time, the company succeded to win my compliance and I received the compensation. I reccomand 100%.
Erik
9 months ago
En casi dos meses y medio recibí la compensación por vuelos cancelados de NY a BS, no sabía que se podía pedir algo hasta que llegue a Airhelp. La verdad al principio dudé y busque muchas opiniones pero la verdad me sorprendió. Rápido, súper fácil y muy sencillo el trámite y el dinero en dos Dias estaba en mi cuenta! Gracias
Luka K.
9 months ago
Amazing company! Thank you so much.
CB
9 months ago
Démarche très simple et transparente. C’est certes assez long avant de recevoir l’indemnisation mais on reçoit des mails d’update sur l’avancement du dossier et on n’a rien à faire de notre côté donc pas de quoi se plaindre je trouve. Merci AirHelp pour cette aide précieuse à la défense des droits des voyageurs.
Sheryl Green
9 months ago
Airhelp did what they said, got me a refund when I couldn’t get a response from the airline. Very pleased with their service.
Gerard Amann
9 months ago
J’ai été très étonné de l’efficacité d’AirHelp. La demande de remboursement est arrivée très vite, et le versement de l’indemnité bien avant le délai annoncé. Je recommande vivement AirHelp.
Alexandru-Gabriel Sava
9 months ago
AirHelp is great. Constant and informative communication, no BS, reeeaaaally easy to use, and always GETS IT DONE!
Daniel D.
9 months ago
I fully recommend Airhelp team, good communication, fast proceesing, i got my compensation within a few months from the claim start.
Francois Trichon
9 months ago
the process was easy, there were regular updates or reminders. and the negotiations were successful.
Alice Dealessi
9 months ago
Grazie a Air Help che è riuscito a risarcire il ritardo del volo
Katarzyna
9 months ago
Super kontakt, AirHelp od razu zajął się moją sprawą i po 4 miesiącach odzyskałam odszkodowanie. Bardzo polecam.
Marian Laurentiu Stanisor
9 months ago
Easy to acces , easy to solve
Łukasz Smoleń
9 months ago
Szybko i sprawnie, bez problemu załatwiona spawa
Stefano
9 months ago
As always Airhelp provides great support and help with your disrupted flights.
Anna Grazia Vaglieri
9 months ago
Non credevo potessi essere risarcita e anzi mi aspettavo le solite promesse ….Airhelp ha veramente fatto la differenza. È sempre stata in contatto e ha pienamente raggiunto un accordo e un risultato. Ottima.organizzazione a tutela degli utenti.
Flora Magkanari
9 months ago
the fact that I got the money for the suffering during my trip was great
Mirela Cristiani
9 months ago
you are clear in explaining the steps to fill out the form correctly. You gave information during the entire waiting period and that matters a lot.
Lupulescu
9 months ago
Wie versprochen, alles perfekt und schnell erledigt. Ich empfehle AirHelp sehr gerne weiter.
Laura carla Rusu
9 months ago
Banii au intrat foarte repede, in aproximativ doua luni de la sesizare ii aveam in cont.
Florina Chira
9 months ago
Recomand Airhelp ! M’au ajutat sa îmi recuperez o parte din compensația zborului cu întârziere!
Aleksandra D.
9 months ago
Easy, timely and efficient service. I got a refund of app. 300 our for my delayed flight, which I would probably not get if I tried by myself. Highly recommended.
Raphael
9 months ago
Un des services les plus fiables et rapides que j’ai pu voir, j’ai reçu mon indemnisation en à peine deux semaines!
VITTORIO FANAN
9 months ago
Date of experience: February 27, 2023
Matthew S
9 months ago
Great service, they made my claim effortless, and sent me updates to let me know what was happening along the way. I will 100% use this service again.
Silviu Dinu
9 months ago
In these times, that we live , when you cannot be certain if you will get to the destination, traveling private or business. You can relay on the help that you get from Airhelp. They will find a way to fix you’re troubleshooting whit flight operators.Thanks for being so operative, Airhelp
FP
9 months ago
Simple, clear and they keep you informed!
Alessandra
9 months ago
Volo cancellato 10 minuti prima della partenza, mi sono affidato ad AirHelp per avete il risarcimento che spetta ad ogni passeggero in questi casi. Il 60% dei soldi è già arrivato ora attendiamo il restante 40% che la compagnia aerea ancora deve emettere. Consiglio AirHelp seri ed affidabili.
Alex Senpai
9 months ago
Obtaining the compensation was a succes without much hassle.I recommend with confidence .
Annemarie Schneider
9 months ago
Airhelp informe régulièrement sur le dossier. L’état de digitalisation est très bonne et jusqu’à présent 3/4 cas ont résulté en une indemnisation en 3-6mois environ. Très contente de mon abonnement annuel.
T Harper
9 months ago
Airhelp took care of everything. After filling the form they kept me updated on the process and I was compensated within 3 months. Very easy and hassle free Would definitely recommend
Great service, took a while, but eventually got compensated as expected.
Dragica Zdraveska
9 months ago
Thanks for yr help
An-Katrien Coppieters-Ameye
9 months ago
Goed opgelost! Dank
Daniela Halinga
9 months ago
We received the money. Great job!!!
Monika M
9 months ago
Super załatwiona sprawa. Trochę to trwało, ale firma AirHelp jest niesamowicie skuteczna.
angus johnstone
9 months ago
easy process, got more money than I’d have ever got pursuing it myself.
Fiona
9 months ago
Date of experience: February 27, 2023
Radmila Vojvodic
9 months ago
Date of experience: February 27, 2023
Sindy Carla Arcidiacono
9 months ago
Rimborso ricevuto in poco tempo
Abdirahman Elmi
9 months ago
Hello my name Abdirahman contact me for the wizzAir
Bunea Petrica
9 months ago
Help when you needed.
Catalin Nica
9 months ago
Date of experience: February 20, 2023
Klaudia S.
9 months ago
Cieszę się, ze firma skutecznie poprowadziła sprawę do końca, osobiscie nie musiałam się tym martwić i stresować, a otrzymałam należną rekompensatę. Będę polecać te firmę!
Lauren Merenes Arevalo
9 months ago
The company took charge and helped us get the compensation we deserved. They work fabulously and we would def recommend this company to friends and family.
Angel Mojsovski
9 months ago
AirHelp did what they promised. I’m satisfied.
Cláudia
9 months ago
Pedi uma compensação por voo atrasado em julho de 2022 para 4 passageiros e só recebi o valor correspondente a 3 em fevereiro de 2023 quando a companhia pagou à AirHelp em Setembro de 2022. A comunicação só existe quando há insistência da minha parte. Querem concluir o processo sem a compensação do 4º passageiro quando a companhia aérea afirma já ter pago esse valor em janeiro de 2023.
Ladislav Herber
9 months ago
Date of experience: February 27, 2023
AJ
9 months ago
Je krijgt niet je volledige compensatie en communicatie verloopt niet altijd soepel
Susan Tabibzadah
9 months ago
Alles super geklappt habe das Geld zurück erstattet bekommen. Vielen Dank AirHelp
Ovidiu
9 months ago
Professionalism up to the end! They did a good job without bothering me too much until reaching the final result, money compensation cashed into my account!
Michael R.
9 months ago
Very simple, very convenient, very effective
M. Koz
9 months ago
Ik heb het geld sneller ontvangen dan verwacht. Bedankt.
Simona Ioana
9 months ago
Excellent experience! It was the first time I asked AirHelp’s support and my problem was solved and the money paid into my account – honestly I didn’t even expected this to happened but I was so upset about how the air company treated me after my flight was cancelled so I thought I would give it a try. Warmly recommended.
Kyle
9 months ago
Great service. AirHelp actually contacted me about the late flight and asked if I wanted to pursue. The entire process takes a while, but there’s little the consumer has to do besides clicking a few buttons.
Alida Bajri
9 months ago
Thank you, you were great in helping to get money back!
Graham Hudson
9 months ago
Took way too long. Still have limited response and no idea how to proceed. Wish I’d just done it myself. Very expensive.
Radoslav Moshev
9 months ago
Thabks a lot for your help
Marije Roozendaal
9 months ago
Ontzettend tevreden. Nadat mijn vlucht (oktober) was vertraagd, via airhelp een claim ingediend. Tussendoor werd ik op de hoogte gesteld via mail betreft de zaak/vordering. In februari ontvang ik het fantastische bericht, op welke rekening ik het bedrag wilde ontvangen. Binnen enkele uren stond het bedrag op mijn rekening. Ontzettend dank airhelp voor het indienen van de claim.
Ida Prøven
9 months ago
Jeg er utrolig fornøyd med hvor raskt det gikk. Det var også lettvindt igjennom siden deres. Godt forklart.
Mohammed Shadi Alghazali
9 months ago
Hilfreich. Hat Erfahrung
Lone Olczyk
9 months ago
Igen har AirHelp hjulet mig og familien til kompensation. Nemt og enkelt.
Adelina Stinga
9 months ago
Multumesc frumos pentru ajutorul acordat..dureaza mai mult depinde de la caz la caz probabil,trebuie sa aveti rabdare
Sune Qvarnström
9 months ago
Vi fick en rimlig ersättning för de svårigheter förseningen innebar
Chris Batey
9 months ago
It took a while to get the money back but I did in the end and that’s what mattered.
Benga Madalin
9 months ago
The company doing well! I received the money, I swear!
Valentina
9 months ago
Aggiornata ad ogni passo con una spiegazione su ogni dettaglio della procedura.
Pawel Michta
9 months ago
Szybko i sprawnie
Closcaru Claudia
9 months ago
Va mulțumesc frumos, meritați 10 cu plus
Guillermo daniel Ross
9 months ago
Excelente atención preocupación siempre pendientes de que todo esté correcto buen trabajo
Octavian Bleotu
9 months ago
The contact was clear , they kept me informed about all the steps , more easely than to try to contact directly the airline in case , finnally I received the compensation according with the contract. Thank you!
Povo
9 months ago
Rimborso ricevuto, tutto ok!
GABRIELE
9 months ago
Grazie per avermi fatto avere il rimborso. Buona giornata
Zlatka Relyovska
9 months ago
Danke, AirHelp für die gute Arbeit!
Vincenzo Sgroi
9 months ago
Ero molto scettica su un possibile rimborso, visto che la compagnia aerea che mi aveva recato il danno non aveva fatto assolutamente NIENTE! Invece qualche giorno fa, grazie ad AirHelp ho quel che mi spettava! AirHelp è sempre stata presente con email di continuo aggiornamenti sulla mia pratica. La consiglio a tutti! Fidatevi, rimarrete soddisfatti
Rafael Cleto
9 months ago
Muito bom e sem burocracia
Radomir Sevillano
9 months ago
Compared to any other European institutions which didn’t manage to deal with at least I recovered part of my money. Thanks
Jozef Herygers
9 months ago
Snelle en vlotte service bij het afhandelen van de klacht
Panayot Karanfilovich
9 months ago
I am amazed u did anything at all ! It took u almost a year !
P. V.
9 months ago
Stupendo. Hanno fatto tutto loro e dopo 4 mesi mi hanno accreditato la somma che mi spettava. Lo consiglio!
Aneta Voycheva
9 months ago
Very good job! Very accurate! It took some time, but the result is great. Good communication and feedback. I received the money very quick. Highly recommend AirHelp if you have such a problems with any airline company.
Suzana Bozic
9 months ago
Great experience! Simple, clear, useful. Easy submission of a request, great communication, requests processed in the shortest possible time. Thank you!
Constantin L
9 months ago
Great support
Vasile
9 months ago
They did a Great Job on this, and have made an easy process to claim the compensation. Thanks AirHelp!
Menchu Daliva Liwanag
9 months ago
Airhelp was the one who followed up our compensation & updates us regularly
Simon Saliot
9 months ago
N’hésitez pas! Ça fonctionne La procédure est longue, mais peu importe, au bout du compte j’ai obtenu une bonne compensation, bien supérieure au prix de mon billet.
Mattia
9 months ago
Giuro che all’inizio ero molto dubbioso e perplesso. Davo ormai per persi i soldi dell’aereo cancellato. Eppure dopo 6 mesi mi arriva questa sorprendente mail di AirHelp “ce l’abbiamo fatta, riceverai il rimborso”. E nel giro di un paio di giorni mi è arrivato il bonifico sul conto. Sono MOLTO soddisfatto e lo utilizzerò sicuramente se mi capiteranno altre cancellazioni di voli. Grazie AirHelp.
Vassil Dobrev
9 months ago
Received my compensation with zero to minimal effort. Yes, there was fees, but I did no paperwork at all.
Beghachem M’hammed
9 months ago
Ma expérience elle et bonne et c un super entreprise et je ss faire d’être avec vous
naim shehu
9 months ago
Great customer support and great customer care service Thank you
Dijana Garovic
9 months ago
I waited 7 months for compensation. I didn’t believe that I would ever receive money, but today I received a cash payment as part of the compensation. I’m still waiting for the second part of the payment, but I’m very happy that AirHelp did their part of the job and I will always recommend them everywhere and to everyone! Very good experience!!!
Santosh Thavi
9 months ago
Greatest experience, claim refund before the date. Thanks
Radu-ioan Sandru
9 months ago
Helpful, just got my money back.
Marius
9 months ago
Top service, quick payment
Manuel Hammer, Gastwirtschaft zum Ockermüller
9 months ago
Ich habe einen großen Geldbetrag zurück bekommen und musste dafür nur die Flugdaten ausfüllen. Sehr gerne wieder. Vielen Dank!
Michela
9 months ago
efficienti nell’ottenere il rimborso dalla compagnia aerea che in un primo momento me lo aveva negato.
Hisam Kulhanek
9 months ago
een hustle free ervaring, AirHelp mensen nemen alles van je over en houden je punctueel op de hoogte van de voortgang van de claim. Erg goede dienst en zou iedereeen aanbevelen die problemen heeft gehad met een vlucht om er gebruik van te maken
Maia Tsignadze
9 months ago
Thanks for giving me a chance to refund the money for a delayed trip. Even though the reviewing process is ling, it is worth waiting. Thanks
Matea
9 months ago
Efficient communication, user friendly.
Sofija Čupović
9 months ago
It is not okay to bill the fees from the air company’s payment. I am disappointed.
Kang Jiang
9 months ago
At first, I am very sad about the flight journey. But I am very happy to receive compensation. Thank you for your company.
Kasia
9 months ago
Airhelp uzyskało dla mnie odszkodowanie od lini lotniczych mimo iż ja dostałam od nich informację, że mi się nie należy. Trochę długo to trwało i fee jest dość wysokie, ale udało im się!
Biljana Brajovic
9 months ago
I am satisfied with the services of AirHelp, although the commission and fee for the services is quite high.
Mirza Šehović
9 months ago
– I’ve waited much longer than with flightright.at – The fee was way to high – I was asked for additional documents that weren’t needed for flightright.at
ltoth
9 months ago
6 months waiting. Didn’t even cover half of my expenses.
Ana Nenezic
9 months ago
Date of experience: February 20, 2023
R.
9 months ago
Schnelle Umsetzung – unkompliziert. Kommission ist natürlich “happig”.
Segev Cohen
9 months ago
You are absolutely amazing, the service is very easy and fast and helps you deal against the bureaucracy of the process. Thank you
Mihaela R
9 months ago
My claim was processed + got refund. I recommend them.
Jeremy Bertin
9 months ago
Suite à un retard de 5h nous avons pu récuperer 780€ grâce à vous.
Sara De Guise
9 months ago
Gemakkelijk en betrouwbaar. Even moeten wachten, maar steeds communicatie en fantastisch geholpen.
Paulius Liberis
9 months ago
Filling the forms through the airlines might be frustrating, because wait time is super long, no communication due the busy times, and living with fear that your case will get cold wasn’t fitting for me. Thank you AirHelp!
Yves Lauwereyns
9 months ago
De 35% cut was redelijk groot maar ik heb zelf slechts 1 keer mijn gegevens moeten invullen en de rest ging automatisch
Andreea Catalina
9 months ago
After 5 months I got the money. Air help gave me an email requesting my bank account and the next day I got the money. I never expected to receive anything from the air company that I fly with but I was very happy that air help managed to get me a compensation. They have a 35% of the win fee, but I think it was worth it.
Ana Maria Mihaela Dumitru
9 months ago
Totul a fost ok numai k a durat foarte mult și așteptăm și rezolvarea finala cu jumătate banilor Mulțumim
Natalia Groblicka-cardeira
9 months ago
Nie musiałam sie o nic martwić, airhelp załatwiło sprawę, udało się odzyskać odszkodowanie za odwołany lot. Szybki przelew, fajna obsługa, będę korzystać za każdym razem gdy mi odwołają lot
Francesca Sofia Capriati
9 months ago
sito molto intuitivo, facile da usare e ho particolarmente apprezzato il fatto che ti tenga aggiornato su ogni step!
Naz Y.
9 months ago
Thanks to them, I got my compensation pretty quick.
Vladislav Marinov
9 months ago
Date of experience: February 27, 2023
Francisco
9 months ago
Realmente funciona! Otimo trabalho!
Pavel-Augustin Manta
9 months ago
It was no effort for me, just waited a little time and had my money
Kari Sainio
9 months ago
Wirkt so, dass sie sind efektit. Unkarilainen war wie gross ist ihre Provision.
Marc Decker
9 months ago
Date of experience: February 19, 2023
Brianne Barry
9 months ago
I was able to get reimbursed with minimal effort and now having to fight the airline.
Claudia Crucianu
9 months ago
This will be the second time that Airhelp has given me the money from my disrupted flights✈️. Thank you so much and you are the best !
Szabolcs Tratnyek
9 months ago
Zu Erst! Es ist viel zu teuer. 35% ist einen Räuberei. Zu Zweit. Mein freund auf dem gleichen Flug, hat direkt zu Air France geschrieben, er hat das Geld ( alle 600 Eur)mindestens Zwei Wochen früher bekommen. Nie wieder Air Help.
T Munyaka
9 months ago
Date of experience: February 24, 2023
Marian Fota
9 months ago
Dedicated company for helping simple citizens to know their legal rights !
Vítor Jesus
9 months ago
Atitude profissional e eficácia extrema.
Carla Pinto
9 months ago
Date of experience: February 26, 2023
OliB
9 months ago
Hat problemlos funktioniert. Man braucht ein wenig Geduld, lohnt sich aber total.
Hannef
9 months ago
Sie haben umgehend Ihre Hilfe angeboten. Sie haben nachgefragt und mich meine Angaben ergebnisorientiert ergänzen lassen. Sie haben mich während der langen Bearbeitungszeit bei der Fluggesellschaft über den Stand der Dinge informiert und haben erfolgreich für meine Interessen eine Entschädigung erstritten, die ich nicht erwartet hatte.
Alina
9 months ago
Although we were skeptical at the beginning to give a lot of information and approvals to a company that we did not know too well, AirHelp took care of the whole process on our behalf, have been very professional, kept us updated all through the process and were very successful with their request on your behalf with the airline company. They offered clear instructions and the money was deposited in our account without any issues and very timely. Although the fee is a bit high, I found it worth as I really did not have to do anything, except for proving them the info and the signatures they needed. I don’t think we would have had the time to navigate the process by ourselves and it would have taken us quite a bit of our time. We really had a great experience with AirHelp and we would recommend their services.
A.T
9 months ago
Bonjour merci grâce à vous nous avons été dédommagés suite au retard de vol que nous avons eu au mois de Décembre avec Volotea service très sérieux et efficace
Sara Labuff
9 months ago
it was great and easy
Christelle Kubiak
9 months ago
Très bon suivi du dossier, bonne réactivité
Maciej Grzegorz Zuchowicz
9 months ago
Everything worked. I didn’t expect it but actually got money back. Great
Gary Alan Travell
9 months ago
Date of experience: February 19, 2023
Elise MAILLET
9 months ago
Le service Helpair à vraiment été génial ! J’ai récupéré de l’argent en dédommagement suite à un vol retardé de plusieurs heures. Je vous le conseil vivement.
Edward
9 months ago
Honestly I didn’t believe I would get any money due to a flight problem in 2019. But it did happen! Such a good surprise.
Ali Alhely
9 months ago
They kept me informed with every update they had. 100% recommendation!!
Serge Abud
9 months ago
L’expérience a été globalement très positive en ce qu’elle fut rapide et efficace. J’ai par contre été déçu de devoir payer des frais supplémentaires relativement importants pour protéger mes coordonnées bancaires en utilisant PayPal pour recevoir mon remboursement.
inesa furmanaite
9 months ago
Where to start…. took 10months until i got compensation. And they took more then 80% for them self compensation. The worst company ever. No email or phone number to talk with customers service. Honestly worst worst worst
Simone Eltschinger
9 months ago
Date of experience: February 25, 2023
Bogdan Nowek
9 months ago
Oczekiwałem pomocy i Airhelp mi pomógł. Skutecznie !!!
Joyk
9 months ago
Date of experience: February 19, 2023
Kliencie
9 months ago
szybko sprawnie tak jak chcialem
Bojan Gajic
9 months ago
Quick help. Ok fee . Everything great
Iuliana Madalina Luiceanu Sebe
9 months ago
RECOMAND!A fost usor de aplicat si foarte clar ceea ce trebuie facut ca sa obtin compensatia!Multumesc!
Farah Amina Abdi Mrs
9 months ago
My question is only have get some compensation my money but we would to know normal how much can man get . if my ticket more den 600 euro . thank you
Ayad Aljabiri
9 months ago
Fordi Airhelp gjorde det enkelt og ukomplisert og sender meg alltid oppdateringer om saken til jeg fikk kompensasjonen. Tusen takk
Fotis Polo
9 months ago
It was a pleasure to see your team dealing with airline company mistakes as requested and to bring success after all. It was a fair deal!
Marzena
9 months ago
Ich war positiv überrascht das, es so unkompliziert gelaufen ist.
Sara Selmani
9 months ago
Date of experience: February 19, 2023
Елена Титарь
9 months ago
Очень благодарна вам за вашу работу ! Однозначно рекомендую и уже рассказала и буду рассказывать всем о вас , как о компании , которая делает свое дело, спокойно, размеренно и четко . Благодарю !
Daniel Guran
9 months ago
The best team for help
Adrián
9 months ago
Lo cierto es que no conocia de su servicio porque no he tenido mayores problemas al viajar. Los descubrí una vez tuve uno por mi empresa y la verdad es que para las personas que no tenemos tiempo para gestionarlo por nosotros mismos te ahorra un montón de tiempo. Quizá como única pega es que el fee que cobran es alto, pero teniendo en cuenta lo que cuesta reclamar estas cosas quién soy yo para evaluarlo.
Patrascan Laura
9 months ago
Je suis tres contente de votre service !Je recupere le montante de mon vol retarde vite !Merci
Hadas Maissis
9 months ago
AirHelp initiated the claim and informed me about my rights. I am greatful for that. The correspondence with them was easy to handle. I had a technical issue and it took them a while to return to me, but other than that, I am very pleased by their work.
Alan Joseph Treacy
9 months ago
Date of experience: February 19, 2023
Zhanat
9 months ago
I finally got my compensation thanks to Airhelp. The only issue was the time. It took it almost took 8 month to get the compensation
Marcin Stefanowicz
9 months ago
Date of experience: February 25, 2023
Elora Herlange
9 months ago
Top, efficace et rend bien service
Nedzad Suman
9 months ago
Airhelp har hjälpt mig hela vägen att få min ersättning
Korneel Meerschaert
9 months ago
Vlotte service
Øystein
9 months ago
For mange utydelige og ikke relevante krav mht dokumentasjon. For mange åpenbart ikke koordinerte beskjeder, tilbakemeldinger og informasjon.
Sig.a DI CHIARO
9 months ago
PROFESSIONALI, RAPIDI, EFFICIENTI. OTTENUTO BUON RIMBORSO PER VOLO CANCELLATO, GRAZIE AIRHELP
Emmanuel Halbout
9 months ago
Je ne connaissais pas cette démarche. Je n’ai rien eu à faire et j’ai récupéré une belle compensation. Merci!
Pedro Martinez Romo
9 months ago
Todo sobre ruedas
Massimo
9 months ago
Any service has a cost. AirHelp deliver the service.
Onsenfou
9 months ago
La compagnie aérienne ne répondant pas à ma demande, Air Help a réussi a les condamné à payer ce que WizzAir me devait. Sans l’aide d’AirHelp je n’aurais pas pu gagner.
Ann Christin
9 months ago
Veldig fornøyd med at jeg ikke måtte gjøre så mye selv. Alt ble ordnet av Air-Help. God kundeservice.
Marcus Lauer
9 months ago
Date of experience: February 24, 2023
Bogdan Nicule
9 months ago
I didn’t do too much but having patience. 🙂 The rest was taken care of.
Pauline G
9 months ago
On est tenu au courant à chaque étape de la procédure, et la démarche est rapide !
Žarko Popratin
9 months ago
It great that’s hou manage to get my money back and on one way make them pay for their unproffesional work and thank you for help!
Ardita
9 months ago
Super Unterstützung von AirHelp, ohne dass ich mich mit den Fluggesellschaften herumschlagen musste! Wurde in regelmässigen Abständen informiert und habe nun auch mein Geld erhalten, vielen Dank!
Agostino Apuzzo
9 months ago
Il modo di lavorare in maniera professionale e massima cura dei particolari.
UPDATE: I have solved the problem with the help of both my bank’s and Air Help’s support (which i must say was extremely nice and helpful!!!) and the transaction finally went through (i had not sent the SWIFT IBAN initially, my mistake). I gave the rating 4 out of 5 because i wasn’t contacted by Air Help when the transfer had not managed to went through initially, leaving me to wait more than necessary to contact them myself. Overall i had a nice experience with the company! ————————————– INITIAL OUTDATED STATEMENT: Hello! I was intending to give a higher rating but my compensation you claimed to have sent has not arrived in my bank account.