Airhelp.com

UPDATE: I have solved the problem with the help of both my bank’s and Air Help’s support (which i must say was extremely nice and helpful!!!) and the transaction finally went through (i had not sent the SWIFT IBAN initially, my mistake). I gave the rating 4 out of 5 because i wasn’t contacted by Air Help when the transfer had not managed to went through initially, leaving me to wait more than necessary to contact them myself. Overall i had a nice experience with the company! ————————————– INITIAL OUTDATED STATEMENT: Hello! I was intending to give a higher rating but my compensation you claimed to have sent has not arrived in my bank account.

merci de votre aide Nous n’aurions certainement pas eu le même résultat si nous avions fait les démarches par nos propre moyen.

Date of experience: March 21, 2023

J’ai saisi pour mon épouse Air-Help pour un retard de vol avec correspondance. Le vol est parti en retard et a raté la correspondance d’un vol de la même compagnie de peu. Il a fallu attendre sans assistance un autre vol et le retard a été de plus de 4h 1/2. Ce type de retard est prévu par le Règlement européen et Air-Help a dit que le dossier ouvrait droit à indemnisation, mais qu’il fallait patienter. Puis, brusquement, Air-Help m’a indiqué que mon dossier n’était pas éligible, au motif que la perturbation a été causée par de mauvaises conditions à l’aéroport, donc imprévisible, ce qui est absolument faux. Ma femme y était. A force d’insister, Air-Help a fini par reconnaître que le texte était clair, mais que le traitement d’un dossier est parfois plus difficile devant certains juridictions. En bref, Air-help considère que ce n’est pas rentable pour elle et classe unilatéralement le dossier, en inventant un motif. Ne faites donc pas confiance à ce genre d’organisme et surtout ne prenez pas d’abonnement !

Io vi ringrazio ma le tempistica per il rimborso sono tempi lunghi .

Today i finally got a response that i will get paid from my 6 hour delayed flight in 2018! It took no more then 5 YEARS for them to solve this case, and i only receive 100 euros insted of the 400 that they promised to begin with, which is also the standard for this delay.. do not use this company, do this yourself and save time and money and on top of all a ton of frustration due to the lack of response from this company..

I would not have known where to start when it came to claiming compensation from the airline for delays so it was helpful to have someone else deal with the process!

I’ve received my money but less than what I was expecting.

Was schief gegangen ist, ist das kein Geld überwiesen wurde. Es wird lange an der Nase herum geführt mit falschen Versprechen und dann doch nicht überwiesen. Nach vielen Kontakt versuchen kommen sehr verzögerte „Lösungsansätze „ und schlussendlich geht keine Überweisung ein. Air Help ist reinlege. Vertrauen sie nicht.

This company is a complete scam! I had received an email by AirHelp claiming I could receive a compensation for the airline, then I reached them out again to know about my case and they say that now I would not receive anything. I tried to request them to talk again with the airline about my case since I was stuck in Toronto for 2 days against my will and spending money out of my budget and still do not receive a proper and professional answer by Air Help. I contacted them again today by chat and I asked for more information, the customer service told me they could not give me a compensation for the EUROPEAN LAWS!!!! and the funny thing is I took my flight from Asia to Canada in AirCanada Airline and they can only help with trips related for european trips or with european airlines and maybe but maybe they could give me some discount for a flight ticket in the case I would want to get another trip with AirCanda; so totally ridiculous!!! I thought that AirHelp was a serious company but realized it is just a scammer, please do not waste your time hiring this kind of service where they do not even know who they are offering the services to. Last but not least I also asked for an official document about my request being rejected by the airline and I was given just a paragraph written by some random guy.

Ils vous donnent une estimation d’indemnisation, dont le montant chute considérablement apres tous les frais J’attendais une indemnisation pour 4h de retard de notre vol en 2019 (je ne peux meme pas saisir la vraie date tellement ca remonte…) Ref #1993181 Bahh… Je peux vous assurer que j’attends toujours.

AirHelp consigio, que linea area me devuelto el dinero por retraso mi avion.

J’aurai aimé donner une bonne note à cette entreprise mais hélas depuis 2017, j’attends mon indemnisation pour un retard de 5h d’un vol de Paris CDG vers hurghada avec Air Cairo. A part un e mail de rappel comme quoi les procédures sont en cours, toujours rien pourtant si j ai fais appel à cette entreprise, c est pour avoir plus d impact qu en fonctionnant seule grâce à l effet de masse si je puis dire.. En mai 2023, cela fera 6 ans que ma sœur et moi attendons une indemnisation… Nous commençons à ne plus y croire, ni à l’indemnisation, ni au sérieux de cette entreprise.

Well done guys!been paid the compensation

Je donne juste 1 parce que je n’ai pas réussi à mettre 0 , je n’ai pas eu le temps de mettre les CI et autres documents sur le vol qui a été annulé, vol pris via transavia qui nous a laissé en plan Espagne mes enfants et moi, nous devions rentrer le samedi soir, ok greve , mais transavia nous proposé de rentrer le mardi , donc le boulot pas possible, un hotel trouvé par le biais du net heureusement que nous avons réussi à en trouver un, nous avons atterri via Vueling à ChDG alors que notre voiture était à Orly etc etc mais bon visiblement c’était pas un souci car Airhelp nous annonce pas d’indemnités possible. Tout ça pour ça

Sprawa zakończona pozytywnie, dostałam odszkodowanie po 7 miesiącach.

I have submitted a claim for a cancelled flight back in 2019 and they managed to solve and get a compensation.

Ich hatte eine Verspätung mit Lufthansa von fast 4 Stunden inkl. fast einer Stunde, die es dauerte, bis mein Gepäck dann auf dem Band erschien. Lufthansa und auch andere Unternehmen, die man beauftragen kann sagten mir, es war “höhere Gewalt” und es gäbe keinen Anspruch auf Entschädigung. Obwohl es der vorherige, verspätete Flug dieser Maschine aus Frankfurt war und es dann keinen freien Slot auf Mallorca gab. Als ich nun vor ein paar Tagen die Nachricht bekam, dass mir meine Entschädigung überwiesen werden kann, habe ich erst gar nicht daran geglaubt. Umso mehr habe ich mich über das unerwartete Geld gefreut. AirHelp schien am Ball geblieben zu sein, ohne dass ich es wusste. Das Geld ist mittlerweile auf meinem Konto und ich sage DANKE! Die Gebühren dafür habe ich sehr gerne abgetreten!

Ich hatte mich für Airhelp entschieden, weil es auf vielen Plattformen empfohlen wurde. Leider kann ich dem nicht zustimmen. Es hat ewig lange gedauert, bis ich eine Nachricht bekam , dass die Airline bezahlt, jetzt warte ich schon seit Wochen auf meine 250,- Euro Entschädigung, die mir Zweifelsohne zustehen ! Man könnte glauben , Airhelp hat sich das Geld selber eingetrichtert. Seit Tagen warte ich auf eine Anwort , wo mein Geld bleibt ….null Reaktion. Sehr enttäuschend und werde ich nicht weiter empfehlen!

This company forces and get what you are entitled to for you. I got delayed on the same flight with friends and family, they tried to make the claim themselves, but were told they were entitled to no compensation. I claimed through Air Help, and i got my compensation.

The whole experience was seamless and really smooth.

Date of experience: February 04, 2023

Buen servicio, aunque un poco lento y la comisión es demasiado alta.

Niestety, nie jestem zadowlona z usług firmy, ponieważ po zgłoszeniu sie do firmy z powodu odwołanego lotu, po prawie 2 miesiącach dostałam odpowiedź od AirHelp, że firma WizzAir zgodziła się na wypłatę odszkodowania, po upływie pół rokum kiedy skontaktowałam się z firmą AirHelp z zapytaniem kiedy otrzymam zwrot kosztu dostałam informację, że firma WizzAir odda jednak tylko cześć należnej mi kwoty. Do dania dzisiejszego nie otrzymałam odpowiedzi od firmy AirHelp, co jest wynikiem tych różnych odpowiedzi na temat mojego zwrotu kosztów. Szkoda. Niestety więcej nie skorzystam z usług firmy. Dodano dnia 21 marca. Szkoda, że firma AirHelp odpowiada na recenzje a nie odpowiada na maila… Kontaktowałam się z firmą mailowo, kilka razy, niestety nie dostałam odpowiedzi.

Absolutely never use this company,this what they did was a daytime robbery, firstly they said compensation could be up to€600,then confirmed is €400 from which they said i will get paid €260 after their charge and then they transfered me only €227.50 which is not the only they are claiming to charge.SHAME

Great service very better co operation company

Prima esperienza con Air Help, servizio molto smart… Sapevo che bisognava avere pazienza e dopo alcuni mesi mi hanno fatto avere il rimborso. Consiglio, abbiate pazienza e avrete i vostri soldi e qualcosa in più grazie a questa organizzazione.

Very helpful for everything , thank you so much for all

Date of experience: March 04, 2023

Lang gedauert, aber ende gut alles gut.

I didnt have much hope but submitted the claim to Airhelp. Was sceptical from day one and could not believed when after 10 months the company informed me that they won the case and money from Wizzair UK ready for collection. I requested the money and got it within 10 minutes! Great job, guys! Thank you!

Après un an d’attente j’ai obtenu gain de cause alors qu’EasyJet refusé en bloc. Merci beaucoup

Yes it was great and very gratefulll.Thank you for experience with you.

In 4 months we receive the payment from Air Help, for our tickets to Paris, that we purchased from Wizz Air and flight was counseled. Air Help gave us a period of three months to compensate our loss and as you previously promised we receive the payment on 03/08/2023.

Date of experience: March 14, 2023

J’ai utilisé AirHelp sur un vol retardé de 4 heures. Après environ 2 mois, Airhelp est revenu vers moi pour me dire que mon vol n’était pas éligible alors qu’étant du métier je sais que les arguments de la compagnie aérienne étaient faux. J’avais des amis sur le même vol lesquels ont également fait appel à Airhelp… et pour eux Airhelp a lancé une procédure au tribunal contre la compagnie… Procédure en cours. Impossible d’avoir le moindre contact direct chez Airhelp. En plus ils ont des tarifs bien supérieurs aux autres plate-formes.

Su respuesta fue exageradamente inmediata! Estoy muy contento.

System bardzo przyjazny dla użytkownika. Usługa mogłaby być nieco tańsza, jednak jej jakość jest wysoka.

My claim was a shot in the dark, was not expecting much success but had nothing to lose. Airhelp exceeded my expectations 10x over. Will be recommending to everyone I know! They take the headache out of the process. My only regret is not signing up for the yearly subscription prior to filing my claim.

Date of experience: March 19, 2023

Thank you very much for your help.

Não gostei pois tive o gasto com hotel, por culpa da companhia aérea que nos mandou a Oslo com promessa de hotel e novo voo, que não aconteceu. E não fui reembolsado. Gostei da rapidez.

Easy process. Works well. Thank you.

Rapidi ed efficienti! Mi hanno restituito 160€ per un volo cancellato. Meno di quanto ho speso, ma comunque muovendomi da sola non avevo ottenuto nulla!

They handled everything well and actually came through. To be honest I didn’t know about Air help before and I thought it’s just another one of those site that gathers marketing information! But I was pleasantly surprised with the result.. Thanks to the Air Help team

They have professional services. If you have long wait flight delay I strongly suggest to contact with them. Btw, I had no clue you entitle to get a compansation on flight delay till when Airhelp informed me after my 4 hours long houl flight delay.

God og utfyllende informasjon undervegs. Rask tilbakebetaling

Date of experience: March 19, 2023

AirHelp made the process simple. Once improvised my information, they did ALL the work!

Date of experience: August 15, 2022

Servizio rapidissimo e chiaro. Mi affiderei ad Airhelp in futuro. Consigliato

Very quick response and job done in very small amount of time!

Efter at være strandet i Frankfurt, overtog AirHelp opgaven med at få kompensation. Vi slap for skemaer på flere sprog mod at give afkald på 33% af erstatningen. Beløbet blev indsat sikkert og hurtigt på min konto.

Foarte seriosi! Cu AirHelp am reusit sa recuperez banii pe un zbor anulat pentru care compania aeriana se justifica ca nu sunt eligibila. Recomand!

Clean website, good customer care, good email follow ups and swift payment.

Dislike: price of your service, too long time to recover the money

Je devais voyager à la compagnie airBruxelles, mon vol a été annulé le jour même à l’aéroport. J’ai envoyé un mail airhelp pour qu’il demande un remboursement à airBruxelles Ma demande a duré 7 mois au final j’ai eu un remboursement. Je recommande airhelp à tout le monde qui ont une annulation de vol ou en retard de vol.

Je suis très content de leur travail, car j’avoue je n’avais pas le temps de m’en occuper et eux ils le font pour vous! je recommande

I think this service is a must when dot travel at least 2 times per year. It’s easy in operation and you feel updated all the time. I will use this for a long time for sure. Nowadays the international flights has almost always problems. Thank you this service!

Simple and Pratic. I only had to share few details of my delayed flight, and 6 months later I got my refund.

I liked that AirHelp itself contacted me first and remind me about that I have to get refund. And I liked the remind me regularly about the case and it’s advance but I disliked that it was a bit big percent they took it almost 30 % of the refund. Any way I was happy and thanks for the help .

Ottenuto rimborso per un ritardo di un volo Ancona Trapani nel 2016.

Take long process not to fast, and charging fee is too high. I waitting 5 months.

Everything was straightforward

Usual assistance and fast transfer of remuneration to my account.

Trustful and helpful company. I was informed in every stage of the process. I had always sense that my rights as the customer would be defensed.

We used airhelp twice and twice we got a compensation. They’re professional and thorough.

Duidelijke procedure. Werden prima op de hoogte gehouden over de status. Uiteindelijk flink bedrag gestort gekregen. Tevreden klant!

Date of experience: March 19, 2023

Date of experience: March 19, 2023

Web muy intuitiva y facil de rellenar, salvo algún campo para opciones fuera de los especificos para la info para el tramite de devolución esclusiva por el vuelo

Paperwotk was followed up always and was notified via email.

I am really happy with Airhelp, very easy to apply for flight compensation. the process took a long time but I assume that’s how it is.

Really easy process, not quick, however it is thorough so what more can you expect. Money came into account quickly but amount was not as we calculated. Regardless, it is a good service.

Bardzo sprawne i bezproblemowe ogarnięcie sprawy.

Eigentlich alles top, außer der relativ lange Abwicklungszeitraum

AirHelp hat sich um alles gekümmert. Die Auszahlung erfolgte nach Entschädigungsbestätigung sehr schnell.

Spoko, ale subskrypcja AirPlus jest nie oczawista i proponowało mi kupić ją 2 raz

Date of experience: March 19, 2023

The company deducted a high commission fee, 32% without prior notice or well instructed information about the pricelist.

It’s much easier to get compensation through the airline directly. All they do is complicate the process and then take a chunk of your reimbursement. Airlines happily reimburse you in full when required by law anyways if you just contact them. Airhelp does nothing to quicken the process: only makes it more complicated by adding a third party. 1. First, their website is designed very poorly and is buggy even in simple use. 2. Second, it’s very predatory. They shift their “service” depending on which stage of it you are in. In the beginning they say there’s only a flat fee of $25 if your claim wins, then after two weeks pass (after which you can’t cancel your claim), they tell you they also take a chunk of your reimbursement unless you pay more to be a “member”. I was notified that my “claim won” and that the $25 would be charged from my account, but the claim says it is still in progress on the website. When I tried to follow up with them they gave me 0 substance in their response and would not give any details (and also not refund the $25). Again, the claim is labeled as “in progress” on the website to this day. So obviously I tried to cancel my claim, but could not because they had trapped me in their agreement by then with their 14 days clause. Save yourself the hassle and don’t use AirHelp.

Cannot get answer on where money is. My claim was successful, I have a receipt that says the money was paid out to my bank in February. However I have received nothing. My bank confirmed the IBAN I provided etc was correct. I have tried contacting support several times and have not received a reply. What now?? Update: 8 march 2023. They sent an email about information they need. Which has already been provided to them. They have also obviously lied and sent me a fake receipt about the initial transfer, why would they need more information if it was sent weeks ago? Update: 20 mar 2023. Still nothing. But I got a response saying every time you send a message your case gets put at the bottom of the pile. So I shouldn’t message. What sort of customer service is this lol.

Vergoeding in orde. Regelmatig updates

I didn’t believe that I will get any reimbursement back in the beginning when I sent my request, but due to AirHelp’s team professionalism, I finally received something in exchange for enduring humiliation from the flight company we chose. Thank God we didn’t have any medical emergency and were only on vacation but others had kids and it was extremely unpleasant for them, I imagine.

I got compensation for my cancelled flight with minimum effort. Air help did everything for me.

Aquando do envio dos dados bancários, o pagamento do reembolso foi rápido.

Our flight was canceled and Airhelp was sensational. I obtained compensation for 2 days of stress through the airport.

Po zgłoszeniu roszczeń firma AirHelp zajęła się moją sprawą i otrzymałam odszkodowanie za niezrealizowany lot w terminie.

Aucun suivi,je relance depuis bientôt 5 ans Je ne recommande pas et privilégie l autonomie. On est jamais aussi bien servi que par sois même. A éviter donc.

Process was good, there was a time where it was a little bit hard to have everyone fill out all the necessary forms to move forward but other than that the process was very smooth and simple.

Date of experience: March 06, 2023

Ich bin sehr zufrieden mit dem Service und dem Ergebnis und möchte mich bei ihnen bedanken. Ich wurde regelmäßig über jeden Vorgang informiert.

I was not made aware that I had the option to pursue getting compensation by myself. Had I done this, I would have avoided the extortionate 35% fee charged by AirHelp! I believe this was too much to pay to AirHelp, when all they did was probably send emails to the airline. It was easy money for them. As I realised I could pursue this independently, once AirHelp reached out to WizzAir, this reduced even further the compensation I would have been paid out. This was due to the administrative costs associated with changing the payout receiver. I think they can do more to act in the Customer’s best interest.

Date of experience: March 03, 2023

Date of experience: March 08, 2023

Troche czasu to trwało ale pomogli i sprawa załatwiona

Wszystko absolutnie na najwyższym poziomie polecam

AirHelp helped me get a refund of my expenses and a bit of premium on top of it after my flight got cancelled. Quite a pleasant experience that required not much effort from my side.

Złożyłam wniosek, otrzymałam informację zwrotną, że sprawa może trochę potrwać, byłam na bieżąco informowana o przebiegu. Na koniec dostałam na swoje konto pieniądze. O nic nie musiałam się martwić.

Super surprise, après un retard de plus de 4h de notre avion j’ai été contacté par airhelp qui m’a dit que pour le retard j’avais le droit à une compensation. J’ai envoyé les informations demandées (billet d’avion, rib) et au bout de quelques mois j’ai eu la surprise d’être remboursé de 325€ (500€-175 de commission d’airhelp) ce qui me convient car sans leur intervention je n’aurais jamais fait la démarche pour avoir un dédommagement

Una vez hecha la solicitud se tardaron más o menos 3 meses en finalizar todo. El precio que te cobran me parece un poco alto (un 35%), pero la verdad es que no tienes ninguna preocupación de estar llamándoles para nada, ya que se encargan de todo. Intenté pedir yo mismo la compensación directamente con la aerolínea antes y no me lo habían dado, y por medio de esta plataforma no más he tenido que subir los documentos que tenía y lograron conseguir.

Great company. They helped me resolve my flight issues. They helped to return the money, polite staff, work quickly and efficiently. Thanks a lot to them.

Got my compensation back on clear terms . Can continue with a discount rate .

Done the job. Took several months until I got the money back. The 35% fee needs to be expressed more clearly, not as a small side not. Overall good experience.

Date of experience: March 12, 2023

Everything was so smooth. I recommend it for everyone

They contacted us via email after our family of 6 had a flight cancelled. I had never heard of the company, but decided to give them a try. They secured compensation for us and communicated consistently throughout the process. I highly recommend them.

Date of experience: March 18, 2023

Date of experience: March 19, 2023

Ze hebben me verrast. Ik had alle stukken opgestuurd maar kon niet mijn ei kwijt over meerdere aspecten die niet goed zijn gegaan (Schiphol, KLM, AF, ELAL). Dus ik had het opgegeven. Toch kreeg ik op een bepaald moment een vergoeding. Blijkbaar hebben ze standaard procedures irt luchtvaartmaatschappijen. Met Luchthavens zou ook mooi zijn.

They did what thei supposed to do . Kept me in the loop. And it took about 5 months.

Everything is doing by Airhelp you just need to wait !

I like that your company helped me to get compensation from.wizzair but your service is to expensive, 50% of total compensation is too much

Sehr unkomplizierte Hilfe. Es wurde nicht richtig kommuniziert, daß so viel Geld dabei an AirHelp geht.

We received timely and convenient service from AirHelp. The carrier company refused to pay us compensation, but with the help of AirHelp we received it. Thanks a lot

O firma foarte serioasa

I had no hope of finding justice in my delayed flight, but AirHelp helped me get a little bit of compensation. Thank you very much!

A perfect flawless product. From the original amount due back to me, all costs were disclosed and kept updated throughout the process. Funds in my bank account on the date mentioned earlier.

Date of experience: March 17, 2023

O desempenho em tornar o reembolso possível.

Comunicación y demas todo bien pero 87€ de comisión por una indemnización de 250€ me parece excesivo

8 maanden bezig geweest met een claim van 3 uur vertraging. Allerlei documenten aangeleverd, juristen zijn er bij betrokken en ineens…. krijg ik een mail dat ze stoppen omdat ik iets niet zou hebben aangeleverd (wat ze 2 maanden daarvoor al hadden gehad). Mailen via helpdesk, of communiceren via de chat en vragen om uitleg levert niets op. De dame aan de andere kant snapte het ook niet. Ze ging het uitzoeken en dan kreeg ik via de mail antwoord. Nooit meer wat gehoor!

I was waiting for 3 years and all the time I got no response to my mails.

Gute und kompetente Unterstützung bei der Rückerstattung der Flugkosten.

I wouldn’t have gotten any money back if you didn’t help me

Airhelp me ha ayudado con todo lo relativo a mi reclamación y han conseguido que la compañía me recomepense. Método cómodo y seguro.

J’avais demandé l’indemnisation à laquelle nous avions droit directement à la compagnie aérienne mais celle-ci avait refusé sans donner d’autre explication que “la cause (sans la préciser) de l’annulation du vol ne les obligeait pas à indemniser”. Nous avons alors utilisé les services de AirHelp et grâce à eux nous avons été indemnisé.

Soluționarea cazului in mod pozitiv!

Date of experience: March 18, 2023

It Tooks quite long to get compensation. There fees is lot.

After a flight delayed I gave them all the details. They said I am eligible for money back and after few months with no any other headache I received my money

Date of experience: March 15, 2023

Date of experience: February 28, 2023

Dramat , nie polecam !!!!!

Date of experience: March 17, 2023

Date of experience: March 02, 2023

Date of experience: March 07, 2023

I waited far to long for the money to get into my bank account but I was kept informed by email about it by Airhelp staff. And at the beginning, I agreed about a different amount/sums of money that I will receive,I got less. But at least I got the money so thank you

Ho ricevuto il rimborso massimo possibile in poco più di un mese dall’ apertura della pratica, comunicazione perfetta. A++

Buying my ticket with Airhelp in advance was the wisest choice i made when booking the flight. Not only did i not pay any comission after submitting my request but they managed to obtain almost the maximum amount of money in a relatively short period of time taking into consideration all the workload.

The most unprofessional company. i have received and email to retreive my money but still didn’t get it. no one answers on their useless website so THEY GOT PAID FROM MY MONEY BUT DID NOT PAY ME, KEEPING MY MONEY AS WELL

very responsive, constant monitoring and positive results. Thanks to AirHelp for the help

Allt var bra!

They work very fast and very professional.Nice work. Thank you again.

Je suis très loin d avoir obtenu l indemnité prévue ! Je devais percevoir 812 € et je n ai reçu que 162 €. Pour poursuivre ce dossier je dois retransmettre une fois de plus tous les documents !!

Am primit banii dupa 3 luni de zile de la data zborului/reclamatiei. In toata perioada am fost informata pe email cu raspunsuri complexe si detaliate.

High level service, pleasantness, engagement, fast and successful.

Date of experience: March 10, 2023

Poor communication and extremely delayed. They claimed 400 euros in my name and sent me 120 euros. Made the same claim for my husband with FlightRight, he got 240 euros 3 months before I got my compensation and the customer service was amazing.

10/10 service! I never would have gotten any money for my cancelled Delta flight. Thanks to this company I got €650 back. I was skeptical at first but they really sorted me out.

Esperienza negativa. Prima mi dicono che ho diritto al risarcimento, poi che la compagnia ha accettato il risarcimento. Dopo l’invio dei miei dati personali e dei documenti mi dicono che il risarcimento non è possibile perché le cause del ritardo non sono compatibili. Scorretti.

They helped us get a refund for our flight delay and we were satisfied with the results

PLEASE, PLEASE DO NOT TRUST THIS COMPANY. They’re scamming you without you even knowing it. Yes, they have good ratings but do not trust them. I would put in screen shots but there is no button for it. They sent me an email saying they had no luck with Lufthansa so they would take it to a court case (which of course they take more money) I thought it was strange that Lufthansa would deny paying because we were delayed by 12 hours and missed all of our connections. So I contacted Lufthansa immediately and they informed me that no body had been in touch about this. So I cancelled my case with AirHelp immediately. I then applied for compensation directly with Lufthansa and within a week I received all my compensation without having AirHelp take any. Always do these things yourself. I usually do but couldn’t be bothered with the process this time. But luckily it worked out fine for me.

Antes de darles nuestro caso, habíamos intentado reclamar directamente con la aerolínea y la agencia donde compramos el vuelo, pero no nos solucionaban el problema. Ya cuando dimos nuestro caso a Airhelp, la aerolínea se puso en contacto con nosotros para darnos una compensación y Airhelp nos comentó que podíamos aceptar tranquilamente, ya que ellos luchaban para el reembolso del pasaje perdido y tras menos de 6 meses lo lograron e inmediatamente nos mandaron el dinero. Estamos muy satisfechos con su servicio! Sin duda alguna ya sabemos a quiénes recurrir. El servicio y la comunicación han sido 5/5

Schnelle unkomplizierte Erstattung. Ohne dass wir uns selbst informieren mussten, hatten Sie sehr schnell uns Ihre Hilfe angeboten. Dankeschön!

Date of experience: February 28, 2023

My flight was cancelled in September and I still haven’t got the money back. I got loads of emails with updates but so far no money. I am only giving an extra star because I didn’t have to deal with the process myself but what is the benefit of using this company if you’re not gonna get the money? Knowing what I know now I probably wouldn’t go with them and try to get the money back myself.

Súper bien, no me tuve que preocupar de nada.

Started a claim process and not finished it. AirHelp decided to submit it anyway, causing legal fees for me. I cannot contact them in any way, wrote 3 emails during last month to no success. No phone number to be found either.

Très bien. Je m attendait pas.. Même si ca était un peu trop long. Merci

AirHelp non è assolutamente in grado di fare quello che promette neanche avendo tutta la documentazione disponibile in un caso di ritardo di oltre 48 ore. inoltre continuano ad aggiornare (mentendo) lo stato del reclamo per mostrare che qualcosa è successo nelle ultime settimane quando, in realtà, è sempre lo stesso evento che viene costantemente presentato più volte. Incapaci e falsi AirHelp is absolutely not able to do what it promises even with all the documentation available in a case of a delay of more than 48 hours. they also keep updating (falsely) the claim status to show that something has happened in the last few weeks when, in reality, it’s the same event that is constantly being brought up over and over again. Incompetent and fake A AirHelp não é absolutamente capaz de fazer o que promete mesmo com toda a documentação disponível em caso de atraso superior a 48 horas. eles também continuam atualizando (falsamente) o status da reivindicação para mostrar que algo aconteceu nas últimas semanas, quando, na realidade, é o mesmo evento que está sendo constantemente mencionado repetidamente. Incompetente e falso

The service was mostly alright except for the duration of the waiting period and the fact that the refund was significantly smaller than the one I was promised…

Knowing that there is legislation to follow, one should not need AirHelp… but knowing what I know about (especially low cost) airlines, AirHelp is necessary to help getting your right. They do the job smoothly, report along the way and transfer of money is quick.

Thank you AirHelp. You are the best

Quick and easy air claim help with very few documentation and involvement.

Great service, easy to use and helpful follow ups. All I had to do after the initial work was wait.

Strasznie długo to trwało. Gdyby nie moja interwencja na czacie, to sprawa toczyła by się miesiąca jeszcze.

I basically didn’t have to do anything. 3 days after my flight Tripit informed me about Airhelp then i provided minimum info and three months later i just got the money!

They said my money was ready to collect on 14/12/2022 and i should received the money in 7 days . I did provided the banks details but Never received the money in my account . Costumer service is very bad, Ive been trying to chase money since December, they always send the enquire to payments department to check but they never get back to me or solve my problem . Easy way to steal money from people.

Airhelp har långa handläggningstider och det verkar som de enbart går flygbolagens ärenden. Eller ännu värre, stoppar pengarna i egen ficka. Trots en sammanlagd försening på 15 timmar vilket medförde extra kostnader för mat, försenad bilhyra, försenat boende mm, fick vi avslag. Enligt AirHelp berodde det på ”operational problems” vid flygplatsen. När jag frågade om detaljerna vad dessa problem bestod av fick jag svaret att de hade inga mer detaljer (”restrictions at departure airport.”). Detta är otroligt med tanke på att det finns mängder med information om branschpraxis som säger att just ”operationals issues” inte ska räknas som extraordinära omständigheter: What are NOT extraordinary circumstances? • Technical issues and operational problems • Knock-on effect • Airline personnel strikes • Crew shortage or sickness • “Manageable bad weather” • Boarding denials due to overbooking Hade jag fått en rimligt detaljerad förklaring vad förseningen berodde på och om denna förklaring var i linje med gällande EU lagar och tolkningar därav, hade det inte varit ett problem. Nu var det tvärtom orimligt svamlande förklaring och raka motsatsen av branschpraxis. Övertygad om att de tar pengarna själva!

a very pleasant experience with you

A safe, efficient company. I received all the necessary details and kept up to date with the compensation recovery process at all times. I got the money spent after they delayed 1 day my flight with Wizzair. I strongly recommend Airhelp.

Date of experience: February 27, 2023

Definitiv, man kan lita på Air Help, jag hade två positiva upplevelser med dem, och i båda situationer hjälpte mig på riktig och fick ersättning. Är seriös, bra kommunikation, dem hanterar ditt ärende på ett professionellt sätt, jag rekommenderar absolut.

AirHelp it is amazing it helped me to receive my compensation for a cancelled flight even if took a few months to get my compensation AirHelp in the end help me and through them I got my compensation!

War zufrieden, war stets informiert, und es wurde relativ rasch bearbeitet. Ich hätte mehr Transparenz erwartet wegen die Gebühren die mir bei der Auszahlung entstanden sind

Staff eccellente, disponibile e cortese. Ho avuto il rimborso dopo 6 mesi…giusto tempo. Spero di non averne bisogno in seguito, ma se necessario mi rapportero’ nuovamente con voi…grazie

e stata una piacevole sorpresa,,,,non conoscevo airhelp tutto a funzionato alla perfezione compreso il rimborso che confermo e stato gia accreditato sul mio c/c…fantastico!!

Onbetrouwbaar bedrijf dat geld uit je zakken klopt. Onduidelijke informatie, slechte en trage communicatie. Zeker niet aan te raden. Je bent beter af je claim rechtstreeks met de vliegmaatschappij af te handelen.

Que vc continue assim obrigado!

Lento y con alta comisión pero merece la pena.

Date of experience: March 15, 2023

They handled everything. Just had to upload my trip informations. The fees can be moderate, but it is for peace of mind. Recommend

Inaffidabili hanno ricevuto i soldi dalla compagnia tre mesi fa e ancora non ho i soldi reclamo 3073957. Ho scritto dozzine di volte al servizio help desk che non fa altro che dare risposte interlocutorie. In sostanza la compagnia aerea rimborsa loro e loro non rimborsano voi. Aggiornamento 16/03 sono ancora in attesa di risposta, ogni volta che scrivi al help desk ottieni risposte interlocutorie. Un mio amico che aveva richiesto rimborso direttamente alla compagnia lo ha già ottenuto da tre mesi

The AirHelp contacted me immediately after the flight was delayed, they took care of all the paperwork and I received my money 3 months later without any additional calls or stress.

Tes satisfait Je recommande

Alles prima danke

This service did produce results and enabled compensation for our cancelled flights and delayed rebooking flying back to the US from Spain. I would recommend actively pursuing all options with the airlines directly and/or the applicable 3rd party booking services (if used) first, and use this service is a weapon of last resort. It does work, but know up front that you’ll be charged 35% service fee on whatever refund amount is provided.

good experience

I recently had an experience with Airhelp (Claim #3004113) that was very disappointing. Despite waiting over 6 months and having to follow up multiple times via email, form, and chat, I received only half of the money owed to me (€162.50 out of €325). While I understand that this is the airline’s fault for only sending half the payment, I expected better follow-up and customer support from Airhelp. Unfortunately, this level of customer service falls short of expectations and doesn’t inspire confidence in the company’s ability to handle customer concerns in a timely and satisfactory manner. I hope that Airhelp can improve their communication and support in the future to avoid similar situations for their customers. It’s worth noting that I am still waiting for the remaining half of the money owed to me.

après un retour catastrophique avec Wizz Air, compagnie aérienne que je déconseille très très fortement (2 annulations de vols sans raisons valable, refus d’indemniser, plus de 12h à poireauter dans un aéroport, une journée de travail perdue.) Du coup je me suis dit, pourquoi pas un service qui s’occuperait de ça pour moi, vu que moi personnellement je n’y arriverais jamais seul. Ca à pris des plombes parce que je pense que Wizz Air à tout fait pour ne pas rembourser mais enfin, aujourd’hui c’est fait. Alors certes il y a une commission retenue sur le remboursements, mais ça vaut quand même le coup, et ça fait du bien de se dire qu’il y a quand même une justice

Date of experience: March 15, 2023

I have just submitted my flight details and few months later my bank account number for the payout! AirHelp did all the rest – and that is really all. You just need to be patient as it takes some time for the process to be completed (dec – march next year in my case) – but that is all communicated to you by regular update emails. AirHelp charged their fee (which is clearly stated on the website) and the rest was transferred to my bank account. Really satisfied with AirHelp service as I would not even try to chase some compensation on my own. Thank you

Easy and simple Provide all info, they will take care

Azienda molto professionale, veloce nel far ottenere il rimborso, la commissione e un po’ alta ( 35% ) comunque mi ritengo molto soddisfatto.

Ellos se han ocupado de todo para reclamar por cancelación de vuelo

They took 6 months to finalize the case. When they already had reply from the airline in December, they still made me wait for a month to officially send an email.

We had a delayed flight with the Wizzair ( last year!) and they did not pay for us compensation despite that we had claimed for that. And a few month later I saw an ad which was the Airhelp. I remember I though that I had nothing to lose if I turn to them with my problem. And it takes a few more weeks or months but they helped us and we get a very satisfying compansation! So we are very happy and satisfied, really! And I think that the airline would never pay us! But Airhelp really helped us and we got what we deserved. Thank you Airhelp! I would reccomend for everybody!

Vol Lille-Ajaccio le 30/04/2022 sur Volotea retardé sans raisons plus de 3h. A tout hasard, j’ai rempli le dossier pour un dédommagement sur Airhelp et je viens de recevoir 325€ il y a quelques jours. Une bonne surprise !

Creo que fue perdida de tiempo, me hicieron llenar muchas preguntas y formularios y me dieron la esperanza de que iba a recibir una compensación, pero el dinero NUNCA llegó a mi cuenta.

Fast response. Reasonable compensation

When I lost all hopes after a 14 hours flight delay and was left stranded at Airport without any relief. I raised a complaint on Airhelp and they helped me get relevant compensation. It takes a while since airlines are busy but don’t expect a response if you do it yourself. They get the job done and keep you updated.

Everthing was perfect,such as speed,always email about situation .

Odszkodowanie otrzymałam, występowałem w imieniu mojego syna. Firma solidna. Pomomo ze sprawa trwała kilka miesięcy to systematycznie byłam informowana o postępach. Polecam jej usługi.

Unkompliziert, schnell und für mich wenig Aufwand. Vielen Dank für die Hilfe!

They obtained compensation from Wizair on my behalf for a cancelled flight, hotel and taxi etc

Affidabilità e semplicità. Le tempistiche sono lunghe ma con mail puntuali che ti aggiornano sulla situazione ( e non inutili spam) risulta facile sapere a che punto si é.

Sending my bank confirmation letter was a better option than sending my banking details. Otherwise, thank you for making the efforts to refund

AirHelp settled my dispute in less than a month.

Very professional, helpfull and winner! Everything absolutely perfect. Great!

Firma zajela sie roszczeniem odrzuconym przez przewoznika i udalo sie uzyskac czesciowa wyplate. Bez Airhelp nie dostalabym nic

-Délais de traitement des demandes d’indemnisation (presque une année) -Les frais retenus par Airhelp ne sont pas clairement indiqués au début de la constitution du dossier. -Besoin de relancer pour être informé de l’avancement du dossier et pas de réponses à différents mails demandant des explications sur le dossier.

The process took quite some time (almost 6 months) but AirHelp was notifying me of status pretty often and finally managed to get my compensation! Will use again!

Te duur en moeilijker dan zelf aanvragen bij TAP

Very professional and very prompt! Every thing happened as they said! Very satisfied!

Service was great and I have received my compensation. Communication from the side of AirHelp was great too and they have helped me a lot.

E` stata una collaborazione davvero fantastica, la massima disponibilita` del team di Air Help, le comunicazioni chiare e rapide. Grazie al team di Air Help ho ricevuto il rimborso per il disservizio.

Introducing data was simple. Took though a lot of time to recover costs.

Easy &clear how to fill in the claim. Vonstructive explanation when to expect money if the claim is satisfied. I was encouraged to hope for the successful end of the tiring trip from London to Vilnius, though I had to arrive to Palanga. I wrote several times enquiring about the process and I always received the answer quickly. Finally my claim was satisfied.

I didn’t expect to get such a sizable compensation! I really appreciated how the AirHelp Team kept me posted about the progress. Thank you! My previous attempt to get compensation from Lufthansa (a different case) were unsuccessful.

Modul de colaborare excelent. Am beneficiat de promptitudine, corectitudine, respect. Servicii eficiente.

UPDATE My compensation is now being processed and I was aware they take a service fee of 35% but they also took 15% legal fee. If you read their terms the latter is ONLY taken if the company challenge the compensation, which they didn’t and it for to court, which it didn’t so they have taken 50% of my compensation which breaches their black and white terms of service. Absolutely shocking Somehow a pop up within Resolver led me to Airhelp and not only do they charge a fee they also withhold your company and the Airline can’t help as they have paid it to them. I have contacted Airhelp over 10 times and they say they haven’t had the money. I have spoken with Aer Lingus and they have settled my case with you so why are you saying something different. I am I. Desperate need of this money with cost of living crisis andme currently in mental health clinic. Why do I have to make fees you are tipping me over the edge as Resolver were the ones who passed it onto you and I have done all the work. Their response is below how do I escape you not refunding me. Dear Ms. Evans, Thank you for your response and we appreciate your patience with this issue. We were sorry to learn you were affected by the disruption to Aer Lingus flight EI155 on December 15, 2022. Please accept my apologies on behalf of Aer Lingus. We are very conscious of the importance of providing guests a reliable service. However, despite our best efforts, there are occasions when our customers’ travel plans are affected by unavoidable disruptions or cancellations to our flights. In accordance with your request, the following is the verdict of the claim made by your authorized claims body: Your Reference: AH3431293EK Aer Lingus Reference: 9780093 Customer Names: 1 2 3 Flight Number: EI 101 Flight Date: December 15, 2022 Route: DUB to EWR To Whom it May Concern, Your clients are entitled to EUR1800.00 (EUR600.00 per passenger) in accordance with Regulation EC 261/2004. I have authorised a bank transfer made payable to you on your clients’ authority, in full and final settlement of this claim. This bank transfer will be completed shortly. We hope despite the difficulties encountered on this occasion, your clients will afford us the opportunity to welcome them on board our services for a more enjoyable experience in the future. Please do not reply directly to this email as it will delay handling of your case. To send us a reply or to update your case please click here. Please include your case number, 9694750, on all correspondence. Thank you. Sincerely, Louelie Customer Service Agent Dear Ms. Evans, Thank you for your response and we appreciate your patience with this issue. We were sorry to learn you were affected by the disruption to Aer Lingus flight EI155 on December 15, 2022. Please accept my apologies on behalf of Aer Lingus. We are very conscious of the importance of providing guests a reliable service. However, despite our best efforts, there are occasions when our customers’ travel plans are affected by unavoidable disruptions or cancellations to our flights. Please be advised that we would be unable to issue another compensation for this case as it has been compensated by your authorized claims agency in full and final settlement of this claim. Please be advised that you need to contact them directly to claim the funds we have rebated. Please do not reply directly to this email as it will delay handling of your case. To send us a reply or to update your case please click here. Please include your case number, 9694750, on all correspondence. Thank you. Irrespective of what you say I still don’t have my refund Update today 15 March AirHelp have now said that my payment is ready for collection but it doesn’t appear on the dashboard. Strangely I wrote to their founder and all of a sudden they find my money. This has gone on for over a month and I’m the one in contact with Aer Lingus and they TAKE £500 in fees, absolutely disgusting and all you get is a generic ready made email response. Terrible business

Airhelp is simply to be recommended. Very fast processing and 100 percent successful. My flight was delayed over 4 hours and Airhelp was able to get 600€ from the airline. This money was then transferred to my account. I will book Airhelp with every flight

Bedenk u help

They were able to get me a decent amount of money after being delayed for more than 6 hours and missing my connecting flight home.

Det er det beste opplevelsen jeg har hatt.

good service. helpful. reliable.

Die Firma AirHelp hat alle Forderungsschritte perfekt abgewickelt. Nach einmaliger Eingabe der Daten und Unterlagen wird man in regelmäßigen Abständen über die aktuelle Situation informiert. Ich bedanke mich sehr herzlich bei allen Mitarbeitern dieser Firma für ihre ausgezeichnete Arbeit.

Terribile esperienza. Ragazzi affidatevi a qualcun altro. La commissione prevista per il loro “lavoro” è altissima 35%!! In più danno una quota più bassa di quella che la compagnia rimborsa. A noi hanno fregato 50 euro a testa dicendo che la compagnia se li era ” trattenuti” . Ho contattato la compagnia ed ha negato. Ci rivolgeremo ad un legale.

Date of experience: March 14, 2023

Had my payment confirmation email over 2 weeks ago, still not had my payment. Got in touch with support, never heard back unfortunately. Please can I get some support? Thank you!

I like about my money came into on my account, but We pay a lot of fee from AirHelp. I was to get 600euros, but I just got 390 euros, anyway, Thanks from AirHelp to help me, but the fee are to high.

Todo correcto, fácil comunicación y rápido! Lo recomiendo 100% .

Date of experience: February 27, 2023

The best thing about Airhelp was the simplicity of the whole process. I have left data of my case and they have sorted out the whole thing by themselves and at one point I got the refund without having to chase anybody in the meantime. Thanks

Die Erfahrung war gut, deshalb ist das Unternehmen automatisch gut.

I never believed that I could get money back, but the dream came true even though it took a really long time

Via BudgetAir, j’ai contacté une assurance avec AirHelp pour annulation de vol et retard. Mon avion a eu 28h de retard !! J’ai rempli les dossiers, ils font traîner pour vous dégoûter. Ils me demandent des frais? Une arnaque.

Service was direct and quick. There was communication at every step of the process. I recommend them very much, they were extremely helpful. I got a refund in my case.

I had a positive response from Airhelp. Everything went smoothly and I received my compensation with them in just 2 months. The airline company didn’t want to give any compensation for cancelling the flight and Airhelp was very helpful and the whole process was very easy. Would recommend!

Jättebra företag ärende lite drar tid men jag fick pengar.

Good choice to claim the corect amount of money for your flight disruptions !!

Vielen lieben Dank,es hat alles Problemlos geklappt Die Dame am Telefon war sehr nett und hat mir dadurch geholfen.

Grazie a loro ho ricevuto il risarcimento per un volo cancellato.

Date of experience: March 02, 2023

I would like to thank to airhelp for their help.

bonne communication sur le suivi du dossier. facilité de procédure

I am delighted with this company.Didn’t expect such a recompesation

Szybko, sprawnie i skutecznie. Super komunikacja z firmą.

AirHelp got me the refund for my delayed flight within the stipulated time. I filled the form (which took me a couple of mins) and they did the rest. Reliable service, I would use again!

Das ist ein Paradebeispiel wie Digitalisierung von Korrespondenz ablaufen sollte. Kurze und klare Informationen. Wenn Behörden so arbeiten würden, wäre das Leben leichter…

SErviço rápido e eficiente, processo simples e muito profissional.

Grâce au travail acharné de Airhelp j’ai fini par obtenir mon indemnisation pour 4 billets sur un vol long courrier. La compagnie aérienne était de mauvaise foi et je n’avais pas beaucoup d’espoir mais avec de la patience tout s’est bien fini. Merci Airhelp

La démarche prend du temps, mais on a obtenu un résultat favorable.

Very simple process, filled in details and all was taken care of by company

Súper buena atención y gracias por la ayuda

Extremely efficient. The airline had falsely refused my claim and airhelp got me my refund with no fuss in less than a few weeks.

AMAZING CORRESPONDENCE AND GLAD I FOUND YOU

Bezproblemowe załatwienie roszczenia

Toll gelaufen! Es hat zwar knapp 3 Monate gedauert bis wir unsere Entschädigung von der Fluggesellschaft über Airhelp bekommen haben, aber Airhelp hatte diese lange Prozedur schon im Vorfeld angekündigt und uns immer per Mail auf dem Laufenden gehalten. Das hat die Wartezeit erklärt und die Vorgänge bei Airhelp nachvollziehen lassen. Jederzeit wieder, sollte uns eine Flugannullierung oder dergleichen erneut passieren. Können wir empfehlen.

Excellent service, initial response to claim was immediate; follow ups on status and progress were regular and clearly worded; compensation funds received and paid to my account in a timely fashion. Thank you!

Vår resa hem från Rom blev cancellerad av SAS. Flygbiljetten var bokad hos Ticket och vi fick ett mail av dom när vi kom hem att vi kunder kontakta Air Help för att få hjälp med ersättning. Tippar att Ticket har ett samarbete med Air Help. Air Help har mycket långa handläggningstider och tar även ut höga avgifter. Hade jag vetat detta hade jag vänt mig till SAS direkt för att få ersättning. Vi har väntat sedan i oktober 2022 på att få ersättning utbetald. SAS har godkänt ersättningen, det gjorde dom i januari. Tyvärr känner jag mig även vilseledd då Air Help inte hjälper till med de utgifter (extra natt på hotell m.m.) man haft på grund av förseningen. Dessa får man ta via flygbolaget och då kan lika gärna ta allt genom SAS som heller inte tar ut några avgifter av kunden.

I was impressed that we really received help. It took long to receive the compensation but this was dependent of the flight company. All the rest went good. We’ve been guided step by step and at the end we’ve received the compensation.

It is my second time to use AirHelp assistance and it is again perfect!

Date of experience: March 06, 2023

Date of experience: February 28, 2023

Firma porządna tylko trzeba uzbroić się w cierpliwość a końcowy efekt przyniesie pożądany sukces. Odszkodowanie wypłacone więc jestem zadowolona.

Did not expect to win the case and get compensated. This is rare

Airhelp had a very easy process, fill in the request, give your details and 6 weeks later money was in our account

Every instruction was listed clearly, and I finally had my compensation. Although it took half a year, it is still ok and fast.

Der Prozess war sehr einfach. Anweisungen zum Einreichen von Dokumenten waren klar und eindeutig. Ich wurde über den Fortschritt gut auf dem Laufenden gehalten. Reisebüro und Fluglinie hatten sich gegenüber Forderungen sperrig gezeigt. Ich bin überzeugt, ich hätte sie ohne Hilfe nicht durchsetzen können.

Mon vol avait été annulé sur easyjet sans avoir ni vol de substitution dans un délai raisonnable. J’avais envoyé un dossier de réclamation avec photos des billets rachetés sur une autre compagnie. Dossier refusé par easyjet. Air Help m’a permis d’être indemnisée en 1 semaine à hauteur de 65% de l’indemnisation (ils ont des frais de 35%) soit 335 euros pour des dépenses totales s’élevant à 200 euros (mes 2 vols de retour et frais annexes). Je suis donc très satisfaite. Dommage que le covid ne puisse toujours pas être remboursé (considéré comme cas de force majeure et des avoirs encore sur les bras..!). Merci en tout cas pour tout à l’équipe d’Air Help 🙂

Trámite correcto, comisión excesiva.

Great company. Just give them information and they will take action for you. It was my second experience with Airhelp and I am very happy for the results.

Compartilhar de que houve pela AirHelp, qualidade garantia da satisfação, no acompanhamento; apoio; e esclarecimento, em relação a experiência da orientação da reclamação. Cordiais e sinceros cumprimentos.

They helped and followed up with Portugal airlines to get our money

Honestly,you guys did your part. It took almost 4 months but in the end i got what i asked for.help

Worth it if you’re traveling to/from the EU. And definitely worth it if you experienced one more lengthy delays traveling to/from the EU. Unless you want to handle the claim process by yourself, but you almost certainly have better things to do.

They made it a reality and came through, I didn’t know if it would work and I’m grateful that it did! Thanks Airhelp!!

Thank you for your help

O processo foi relativamente simples, tive problemas com a parte da transferência pois não estavam a aceitar o meu IBAN apesar de estar correcto. A comunicação é um pouco lenta mas acabam sempre por responder e no meu caso acabaram por resolver o bug do sistema que estava do lado deles. Para quem não se importa de ceder uma parte da sua indemnização e não ter que se chatear muito com a situação, é um serviço muito útil.

Ich wollte meinen Fall bei AirHelp schließen. Leider antwortet AirHelp seit Monaten nicht auf meine Anfrage, den Fall zu schließen. Eine Telefonnummer ist nicht zu finden. Sämtliche Anfragen über das Kontaktformular bleiben unbeantwortet. Update: nach dieser 1-Sterne Rezension hat sich der Kundendienst innerhalb von 24h gemeldet und das Problem gelöst. Daher nun 3 Sterne. Top Support!

No response to my email queries regarding payout for my claim C#3322640. Can someone from the Payout department contact me? I have been waiting since the beginning of February for someone to contact me after the last email stating that the Payout department will get in touch with me shortly. The payout was returned to AirHelp due to the issue with the recipient name in the middle of February but nobody from AirHelp contacted me to agree on further steps so I can finally receive my payout. There is no customer service once AirHelp gets the money from the airline and I am very disappointed. FEEDBACK: Hello David. I am not asking for regular updates. There was an issue with my payout and I have not received it up to now. My payout was reversed and someone from Payout Department was supposed to contact me so we can agree on the next steps so I can finally receive the payout. Despite the email confirmation received in February that they would contact me, nobody contacted me up to now – this is unacceptable. I managed to talk to one of your online chat team member earlier today so hopefully the issue will be resolved soon.

L’esperienza poteva essere migliore: il rimborso è al momento inferiore a quello dichiarato all’inizio e, inoltre, non è possibile trasferire il rimborso sul conto corrente di un parente. Non sono d’accordo con la risposta dell’azienda : chi sporge il reclamo non è obbligato ad avere un conto corrente. E se c’e’ un’espressa volontà di avere il rimborso tramite il conto corrente di un parente non vedo quale sia la legge violata.

Communication is poor (I’ve sent in questions through chat and email and never got an answer) but won my claim. Thank you!! Edit: I meant communication about additional questions. Not the updates on the claim.

good service but very expensive. after transfer of the money is to the bank account only so i had to pay for the transaction to the bank. at the total i paid 348 pound’s to get 592 pound’s..

I just needed to give the information the rest was easy for me as user.

Amazing service, they handled everything for us, kept us updated throughout the whole process and everything happend the way they said it would, really happy!

Air Help,unos profesionales muy amables que luchan por el interes de sus clientes,obteniendo buenos resultados! Gracias por solucionar mi problema y recibir la compensacion.

Szybko, sprawnie, rzetelnie podchodzą do każdej sprawy

Polecam firme AirHelp , znają się na swojej sprawie. Pomogli odzyskać pieniądze za przeniesiony łot na inną date.

Bonjour je suis vraiment satisfait pour le travail qui a été fait c’est la première fois mais je suis quand même fier j’espère de travailler encore avec vous

Я дуже вдячна за професійну допомогу зі скаргою.Тут справжні професіонали! Рекомендую!

Date of experience: March 09, 2023

I didn’t know I had the right to claim compensation for the cancellation of my flight, because I got a nice hotel room paid by the airline. I filled out the form and after about 4 months I received a confirmation from Airhelp that my case was coming to an positive end. As promised 65% of 250 EUR landed on my account soon after. I recommended their services to my friends too because their request was immediately refused by Wizz Air lying that the cancellation was due to extraordinary circumstances.

siempre me atendieron en momento y me daban la correcta explicación del proceso

Incrível!!!! Envie os documentos necessários e em menos de um mês recebi a indenização. Perfeito!!!! Muito simples de usar. Recomendo a todos que tiveram voos cancelados ou atrasados!!!!

Airhelp really took care of everything and managed to retrieve almost the full amount from the carrier. I didn’t have to do almost anything for this to happen.

Date of experience: March 12, 2023

The service was clearly communicated, relatively speedy, courteous and accurate

I didn’t get any help or explanation from AirHelp why I did not get any kind of compensation after waiting in three month. It is impossble to get in contact with them by phone or mail. My flight from Stockholm to Frankfurt was cancelled due to ”change in schuedule”. That meant for me that I missed all the rest of the flights to Ushuaia where I should board a polarship to Antarctica. I had to bye a whole new ticket so I could reach Ushuaia in time. No help from Lufthansa. I thought I at least should have any kind of help because I belive I am entitled for a minimum of 600 euro for compensate the cancelled flight from Lufthansa. My advice, don’t pay for AirHelp you don’t get any help or compensation.

Nice people with nice help

Tutto perfetto! Bisogna solo avere pazienza e avrete la vostra ricompensa

Firma szybko zajęła się moją sprawą. Jednak opłaty za prowadzenie zbyt wygórowane.

Date of experience: September 08, 2022

I got reimbursed for a canceled flight with their help. It was an overall smooth and great experience.

I dis not receive my money for my file- 3085665

Consiglio a tutti, ottimo servizio, operatori gentilissimi e veloci a rispondere. Abbiamo ottenuto il risarcimento in breve tempo.

Ho ricevuto i miei soldi in tempi non biblici.molto soddisfatta

Sunt foarte mulțumită de serviciul prestat la început am fost sceptica nu credeam ca așa ceva e posibil dar bravo echipei m-au ținut la curent cu fiecare etapa a întregului proces. Mulțumesc frumos.

It was a beautiul experiencee, in the way AirHelp made the recivery of part from the costs of canceling my flight from Tel Aviv-Bucharest possible. I will recomand them to everyone that has problems with their flights

The whole process of getting a compensation for my flight was very easy for me as a client and the communication with Airhelp was great. Would recommend.

I got the money in the time promised but out of 260 EUR I ended up with 100.

Yes, I had a pleasant surprise because I managed to recover my money on the ticket in amount of 162 euros, before I requested your services I tried with another company who said that I would not benefit of no compensation, so I can say that the AirHelp team did their job very well in all respects.

Snelle reactie na verschillende misverstanden met andere organisaties.

A AirHelp é eficiente, mas cobra uma taxa muito alta dos clientes, 35% acho que poderia ser uma taxa mais simpática. Eu costumo viajar de avião, mas foi a primeira vez que não voei devido a um cancelamento em cima da hora. Fazer assinatura anual, neste momento não acho vantajoso.

Date of experience: March 12, 2023

Es war super einfach,hätte nie gedacht das es auch klappt !ihr seit die beste !

Very systematic and professional service.

Thanks Airhelp for sorting out my claim with an airline. Was pleased to know that I was paid a compensation for my cancelled flight just few months after applying!

Finally I got the money back for a flight delayed over 3 hours.

Very helpful would definitely recommend using air help !!

Date of experience: March 12, 2023

The process was simple and intuitive

Easy, direct, successful refund.

Za pierwszy lot odwołany dostałam pieniądze po miesiącu za drugi minęły dwa miesiace i dalej nic ani odpowiedzi od airhelp

Date of experience: April 19, 2022

i am very satisfied how the handled my case and was succeed also immediate response to my questions is excellent choice when you travelling

Airhelp supported me in the background and is transparent and clear. It provided me an advantage, I would have missed.

Quick reply and objective resolution of problems

Date of experience: March 13, 2023

Długi czas oczekiwania, bardzo duża prowizja o ktorej nie bylo informacji na poczatku

Malgré la complexité du dossier qui partait à priori voué à obtenir une issue défavorable, Airhelp a réussi à me faire obtenir satisfaction.

Was a very fast process and all the information were provided clearly and quickly.

Facile da usare, intuitivo, rapido. Rimborso ottenuto!

The experience was good cause at the end i got a refund, after 10months tho

Immer auf den laufenden gehalten. Gebühren könnten ein einig besser sein. Ansonsten Top Service

Very professional , clear Information about each step of thr procedure.

6 miesiecy czekalam .ale w końcu pieniądze na kącie

Att jag fick snabbt kontakt med företaget och att det gick bra och snabb…

Excelente servicio para acompañar el proceso de reclamación a compañias áreas. El servicio fue rápido y efectivo.

Thank you, refund paid.

I got over£300 compensation after 3 months since i applied. i recommend it:)

The service was great. They are reliable and trustworthy. I took 3 months to get my compensation as they promised. Well done AirHelp!

AirHelp contacted me after a severely delayed flight. With minimal effort on my side, I eventually received a nice compensation from the airline. I wasn’t expecting anything and I received several hundred pounds. Nice.

He reclamado dos vuelos cancelados y me han devuelto el dinero, excelente servicio

To be honest I didn’t have much hope that the AirHelp team would be able to help me get the airline to take care of a flight cancellation without prior notice. The reason was because I had already tried everything with the airline’s “customer service”. But I must say that not only is the application easy to use, but you also receive periodic status emails. Needless to say, I have received compensation from the airline, thanks to AirHelp. Thank you very much AirHelp team !!!!

Rimborso ottenuto e molto cospicuo, ma le tasse sono elevate e i tempi di attesa lunghi, ma penso sia normale non avendo fatto l’abbonamento premium. Consigliato!

Wszystko szybko i skutecznie. Polecam!

Date of experience: March 09, 2023

AirHelp jobber systematisk for at vi skal få våre rettigheter. Det tar sin tid men til slutt kommer penger på konto.

Great work this time too. And now it took TAP only 14 days to pay out. Amazing work! Last time with TAP it was like 6-7 months…..

Se pusieron en contacto conmigo y todo fue rápido y fluido.

Bardzo rzetelna firma pomimo że nie przesłałam wszystkich wymaganych dokumentów bo je po prostu wyrzuciłam to otrzymałam częściowe odszkodowanie i bardzo się cieszę. Polecam tę firmę że względu na jej skuteczność

It came unexpectedly and was a pleasant surprise! Thank you!

Perfect customer support! AirHelp keeps the customers always updated and helped us to get back our money!

I recently used AirHelp to claim compensation for a delayed flight during Covid time and was impressed with the service they provided, as I recently got my compensation. The platform was easy to use, and the process was straightforward. I simply provided my flight details, and AirHelp handled the rest. I was slightly disappointed to learn that AirHelp was unable to help me with my Ryanair flights, I would have appreciated if they would provide more information on why certain flights were not eligible for compensation. It would be helpful if the platform could provide more detailed information on alternative recourse options in such cases. The fees charged by AirHelp may seem steep, but I believe they are worth it for the convenience and time saved. Overall, I would recommend AirHelp to anyone looking for a hassle-free way to claim compensation for flight disruptions.

Thank you so much, I asked several companies for help, but you were the one who really helped.

Super rápidos.

Szybka reakcja i wyplata pieniedzy . Mila obsluga

Mon expérience avec Air Help a été très bonne. Au début je n’y croyais pas trop, puis finalement j’ai sauté le pas. L’équipe a été très réactive et compréhensive. Lorsque la compagnie aérienne a accepté la demande, j’ai reçu le virement très rapidement. Un grand merci à toute l’équipe.

The experience of submitting the claim was quite simple and fast. I was so happy that I got my compensation, though I didn’t even hope for that. I will recommend this service to my friends. Thank you.

Everything was smooth, I was notified on the progress and eventually managed to get refund.

Sembrava uffa e invece no, molto professionali

Got our claim very fast and with not headache. Airhelp offers a very intuitive Web page to document your claim and to keep track and monitor the entire journey till reimbursement. They are really good at it. We were reimbursed in less than a month.

As usual, everything was great. I used AirHelp already a few times in the past years and it always was easy and fast to submit the claim. Within a couple of days I had the money on my bank account, after I got informed that the claim went through. I can highly recommend AirHelp.

The best, move fast

Slapp å stresse med flyselskapet. Det var godt å overlate.den prosessen.til erfarne folk. Tok litt tid, men tror det hadde tatt lenger tid om jeg skulle gjort dette selv. Fikk også oppgradering på prosessen under veis. Tusen takk for god hjelp. Anbefales.

I’m glad that I used AirHelp to get my compensation for my cancelled flight. I’ve been told that is going to take up to 3 months to have my money but in the end was nearly 5 months, probably because in that period were much more complaints than usual. I’m happy that finally I got my money. I recommend AirHelp to anyone who wants to get compensation for their delayed/cancelled flight !

Servizio impeccabile. Complimenti

They helped me get the compensation for my delayed flight. It took 4-5 month to solve the case but in the end the send me the money in 2-3 working days.

Fue muy rápido, con éxito, lo único es el porcentaje que recobran como precio, un 35% quizás es un poco elevado

Date of experience: March 13, 2023

Fast and efficient- have been able to help me several times when you are seemingly a silent sufferer of all the air traffic delays.

Easy because you understand if you can get compensated or not Once you’ve filled in your details just relax, you’ll be updated along the procedure Good experience with 4 disrupted or cancelled flights

Date of experience: March 03, 2023

Tempi lunghi (più di 6 mesi), ma non credo sia dovuto a loro, spiegazioni chiare, e da quando hanno approvato il risarcimento il bonifico è arrivato il giorno dopo.

Successfully got me compensation for my cancelled flight. All I had to do was fill out a 5 minute form and airhelp took care of the rest!

Rien à dire, à peine un mois de délai entre le moment où j’ai donné le mandat à Air Help et le paiement…Oui ils prennent 35%, mais sans eux j’aurai récupéré 0euros, donc ça reste une excellente affaire. Simple et efficace.

It was easy and I didn’t have to walk and talk with the airlines. Thank you very much.

At first we didn’t believe there’s a chance to get any compensation, but thanks to AirHelp we got it.

God info.hyggelig, rask behandling.veldig fornøyd

The waiting period was long, but the emd was great. And meanwhile, I had follow up emails all the time.

Riktigt bra hjälp! Trodde aldrig att jag skulle få kompensation men det fick jag tack vare er! Stort tack!

Constantly updated about my case and at the end I got back my refund:) recommend this service!!

Wizzair refused compensation for my cancelled flight, when I’ve submitted a direct quotation. Air help managed to get refund quickly and smoothly.

Skuteczność 100 % nawet kiedy linia odmówiła wypłaty odszkodowania!

your help was very good but i did not receive the payment

Thank you so much for your help in processing with claim compensation.

Det har tagit nästan 1 år innan kom beslutet. Behövde skriva massa mail.

Firma bardzo solidna.Zawsze informuje o postępach w trakcie realizacji odszkodowania.

L’expérience était très bien car l’accompagnement s’est fait du début à la fin. A chaque étape du processus de remboursement, j’étais tenue au courant. Très professionnel. Merci encore

Depois de um atraso longo num voo duma companhia aérea, contatei a AirHelp para que tomasse as medidas necessárias à fim de pedir uma indemnização a que teria direito, conforme previsto na lei. Enviei todos os dados necessários, comecei de imediato a receber mais regularmente informando sobre a situação e, ao fim de pouco tempo, recebi a indemnização, sem ter qualquer trabalho.

Έκανε ότι είχα διαβάσει ότι μπορεί να κάνει. Ασχολήθηκε με το αίτημα εξ αρχής και εγώ αποζημιώθηκα. Ευχαριστω για την υπομονή και τι δουλειά που κάνετε

A great experience

Är så tacksam för det jobb Airhelp lagt ned på mitt ärende. De var proffsiga och behövdes verkligen.

Thanks, good job!

The whole process was fast, I was able able to get the money transferred fast, minimum paperwork I will use them again if it’s going to be needed

Choć proces uzyskania odszkodowania trafił do sądu i był długotrwały, zakończył się sukcesem – otrzymaliśmy najwyższe odszkodowanie. Dziękuję

Foarte febrili ai atenți

Date of experience: March 13, 2023

Date of experience: March 12, 2023

Udało się uzyskać odszkodowanie od Wizzair.

Date of experience: March 12, 2023

Ze hebben exact gedaan wat ze beloofd hebben.

Indeed very professional and the best thing is that they keep you updated so no need for follow-up.

I am grateful for the quick help. Thank you very much . I will recommend Airhelp to everyone.

Date of experience: March 05, 2023

Thank you for your help! Very professional. The money recovery process was easy and transparent. We received periodic information about the status of our request. We appreciate your help.

Best team! Thanks for help.

Great support and the fact that you NEVER give up. Also appreciate the continuous feedback you give.

Ogólnie sprawa zalatwiona profesjonalnie i bez większych przeszkód, polecam:)

It was all very smooth. We appreciate all the help. As a suggestion, the commission fee is a little bit too high. In rest everything good. Thank you, guys!

3+ uur vertraging gehad. AIRHELP heeft dit heel netjes opgepakt en afgehandeld. Erg blij mee.

Performed as advertised, customer service was responsive. Received the money within a reasonable time frame.

Date of experience: March 12, 2023

Date of experience: March 03, 2023

Although my claim took a little while to get sorted, when it did, I was completely satisfied with the result. I will not hesitate to use their service again in the future if I find myself in need.

Meget bra. Hadde egentlig ingen tro på noen erstatning. Airhelp tok jobben og erstatningen kom inn på konto etter kort tid.

They did evrything as promised and always been on contact. great company

Great service! Worth every penny! Got my compensation back for the 30+ hr delayed flight.

The service and timely settlement of our claim was amazing

Good job, couldnt done it myself

he does fast and high quality work.

Great experience, easy to work with them.

They handle my claim good. But It takes 4 month.

Un robo , no lo recomiendo a nadie…

Fantastic, got my money 682e for my trip to Belgrade in september, got my money 2023 mars , Easy and pretty fast. thank u

Honestly the smoothest experience ever!! They were very easy to work with and always kept me updated. Would recommend to everyone who

Thank you very much AirHelp you are the best .

A fost ok sa se ocupe echipa de la airhelp de recuperarea banilor .

Jag fått jätte bra hjälp. Tack för allt.

Airhelp gjorde hvad de lover, nemlig at kæmpe for kompensation fra flyselskabet og det leverede de til fulde på

Airhelp follows correctly every step and informs you .

Date of experience: March 04, 2023

Väldigt enkelt och väldigt lättsamt att få tbx pengarna med er hjälp Stort tack

AirHelp hanterade hela ärendet och jag fick ersättning som jag förmodligen inte fått annars. AirHelp bistod alltså med kunskap och process som jag saknar.

You have to be patient as it might take some time but it is worth it. Arriving at the airport to find my flight delayed for 4 hours, and later also overbooked… Thank you for getting my money back for that annoyance.

Great company, fast payment.

Odszkodowanie wypłacone wszystko ze strony airhelp szybko załatwione. Dobry kontakt na chacie. Jedyna zwłoka była z wizzair z odpowiedziami ale w końcu się udało:) mam nadzieje ze już więcej problemów z lotem nie będę miała ale jeśli tak to wtedy tylko z airhelp. Polecam

Danke , sehr zuverlaessig

Sprawnie przeprowadzona sprawa, nie spodziewałam się że można jeszcze tyle uzyskać! Polecam

AirHelp did an amazing job, we are extremely pleased how things have turned out and will definitely contact AirHelp again, if we have any issues with flight delays. Keep up the good work!

Very professional company! Great communication and service. In two months, I received the compensation money on my bank account. Very helpful! Thank u Airhelp!

Thank you, very helpful!

Wszystkim się zajęli. Od A do Z. I na bieżąco wysyłali informacji o statusie sprawy. Zdali egzamin na piątkę.

Thank you so much for your help in getting us compensation for missing flights due to flight delay and we had to pay for an extra flight. We appreciate your help.

Muy recomendable. gracias

Erst schickt man alle Unterlagen ein, dann wird einem eine mögliche Entschädigung von 600 Euro pro Ticket für die enorme Verspätung vorgegaukelt. Sagen die „Experten“ nach Sichtung der Unterlagen. Bei mir ging es um zwei Tickets = also 1.200 Euro. Das hat alles sehr lange gedauert. Am Ende kommt eine Nachricht, die Airline habe die Vergütung um 50% gekürzt, weil sie das Recht dazu hätte. Auf meine Frage an den so gut wie unerreichbaren Support, wie das möglich ist wenn die „Experten“ das doch geprüft hätten – keine Antwort. Also bekommen wir nicht 1.200 Euro minus Bearbeitungsgebühr sondern Schlappe 390 Euro. Keinerlei Garantie oder Information, was die Airline wirklich bezahlt hat = alles sehr intransparent und wirklich nicht zufriedenstellend. Mach ich nicht mehr. Die Antwort der Firma ist weiterhin nicht transparent. Warum erklärt man mir 1. nicht die Gründe für die Reduktion und 2. nicht warum dass die sogenannten Experten nicht erkannten??

Airhelp is a scam ,The Airline paid them for my claim but they did not pay me even after 2 months. This is 6 months of waiting and still no help. I contacted 2 times after i added the review but no help from customer service. Waste of valuable time. Still no payment or check.

After months of emails, attempted phonecalls and complaints seeking a refund from an airline, I decided to give Airhelp a try. I’m happy to report that they were able to deliver a substantial refund, communication was very good throughout the process and the payment was prompt once the settlement came through from the airline.

Empresa séria e cumpridora! Ajudaram na perfeição em processo de reclamação contra a companhia. Toda a informação prestada, foi clara e objetiva, cumprindo e informando cada passo. Objetivo conseguido. Processo simplificado para o cliente. Parabéns! Recomendo

Great experience! Very professional and to the point. Upload required documents, wait, provide your bank account, receive your money. Done.

Mimo czasu sprawa przebiegla pozytywnie,polecam

Foi rápida e eficaz na resolução.

Jestem bardzo zadowolona. Bezproblemowo.

Very professional company, highly recomended. As they told me the case will takes about three months. In three months I got the compensation money on my bank account. Great comunication and service. Thank you Airhelp!

Ho ricevuto il mio risarcimento dopo aver mandato la documentazione richiesta… tempi un po’ lunghi ma il risultato è stato raggiunto

Got my tweet on that precise moment, and did all the job, until recovering the money. Impressed on their service!

Very helpful!!! The best!!!

Nice job, here some suggestions on how to improve: You were not clear about how much I would have to pay you (service fee). Also, I think you should mention based on what law or rule you would fill my claim, so I would feel more comfortable.

Very positive experience, I m so grateful for your help! Thank you!!!

I am excited to say that Air Help offers 100% reliable service to their customers, they very thorough in investigating your case and will keep you up to date every step of the way until the end of the process. I found them online by myself(not recommended by anyone) and I am so happy I went ahead with them. Air Help got my money back and If anything happens again I will definitely ask for their help again. I am recommending them to everyone I know.

The company provided support beyond necessary, was very fast in securing the refund. Also very patient and helpful in communication for the finds to reach my bank account. Very positive feedback for them.

Pomoc firmy i zaangażowanie w załatwianiu wielu formalności na ,które osobiście nie miałbym czasu ani wiedzy jak tego dokonać.Śmiało mogę ją polecić wszystkim którzy znaleźli się lub znajdą w podobnej sytuacji do mojej.

AirHelp provided for me efficient and intuitive support. Please keep up with good work!

Really great service. Highly recommend.

Bra och okomplicerat! Tack! Rekommenderar Air Help!

Han sido una experiencia muy satisfactoria. Solo he tenido que firmar algún documento, mandar documentación y sin hacer nada más he recibido la compensación económica que me dijeron. Me han estado informando en todo momento. Espero no volver a tener problemas pero en caso de tenerlos, repetiría sin dudarlo

Fue excelente servicio me contactaron rápidamente y fue bien fluido el procedimiento, quede muy satisfecho con el resultado final.

Our delayed flight was on 28th March 2022 and I receive confirmation from the airline on 12th April 2022 that compensation was due. It then took 47 weeks for the money to arrive and only after I raised a separate claim with the Airline Dispute Resolution service, so I am not actually sure that AirHelp achieved anything to assist my claim.

Finger weg – absolute Unverschämtheit! AirHelp holt sich durch irgendwelche, miesen Tricks eine angebliche Unterschrift, die meinerseits nie geleistet wurde sondern lediglich eine Anfrage meinerseits, ob eine Entschädigung durch die Fluggesellschaft überhaupt in Frage kommt. Daraufhin habe ich zwar eine Auszahlung erhalten allerdings mit knapp 40% Provision, die ich mir hätte sparen können und die ich so nicht unterschrieben habe! Dazu kommt, dass die durch die Flugstornierung entstandenen Zusatzkosten in Höhe von mehreren 100 Euro durch AirHelp weder vertreten noch ausgezahlt wurden. Also Finger weg von dieser Organisation – sie nimmt unfassbar hohe Gebühren ohne irgendeine Arbeit zu leisten und ohne einem die Möglichkeit für eine überlegte Entscheidung zu geben, ob man durch die Organisation vertreten werden will oder nicht!

When it comes to dealing with the Airlines, it’s like David vs. Goliath. Passenger rights are very often violated and no one to turn to. Air help had our backs and held the airlines accountable. Thank you!!

Super easy and super fast! I got the refund before I even noticed that

Dass die Forderung noch einmal aufgenommen wurde, nachdem ich schon eine Ablehnung hatte und nicht mehr damit gerechnet habe

When I applied to AirHelp to obtain compensation for a canceled flight, I was very skeptical that I would get a positive result. But AirHelp was very prompt in responding to all the messages sent, starting with the initial request. They regularly informed me about the steps taken. The result was that in a little over 4 months after the initial request, I received the compensation for a canceled flight. A direct discussion with the company did not lead to any results. I am very satisfied with AirHelp, it offers a professional service. Thank you AirHelp!

Solo decir que estoy muy agradecido a AirHelp por el servicio prestado, yo solo no hubiera llegado a ninguna parte!

Hei! Jeg synes det at AirHelp jobber hard med kundene som de har kravet fra flysselskapene. Kunder er veldig fornøyd med deres støter. Mvh Kamaran Karim

I always received an update about the status of the problem until it was resolved. Very grateful that I get the help from you guys! Thank you so musch!

Veramente bravi ho provato anche su altri siti ma solo loro mi hanno a soddisfatto a pieno

Sono molto bravi e già la seconda volta che ottengo il rimborso per un volo con loro .

It took altogether 11 months to get 30% of the incurred cost due to my flight cancellation, but I guess something is better than nothing or close to nothing (what the airline offered was a joke). Once I got the e-mail that the claim has been succesfully resolved it took another 5 months to get the money on my account.

Date of experience: March 11, 2023

Geld wel teruggekregen, maar ze berekenen gewoon superveel geld voor de dienst. 140€ van 400€ hebben ze behouden.

Kolega mi polecił ten serwis. Akurat mój lot się opóźnił i po raz pierwszy skorzystałem w przypadku opóźnienia z serwisu zewnetrznego zajmującego się odszkodowaniami. Udało się. Polecam i pozdrawiam cały zespół.

AirHelp was recommended by fellow travellers who shared our experience with WizzAir. We made contact on our return from holiday, they agreed we had availd claim & left them to it. They kept us well updated with progress & informed us of their success less than 6 months after claim was submitted. The agreed compensation is now in our bank, we couldn’t be more gratefull & highly recommend AirHelp.

Easy and convenient. Barely had to interact with the service for them to render aid to me.

It was good experience. Although it took almost 3 months to get the compensation.

Everything was easy and comprehensible. I liked that there was a regular update about what was going on. Of course, I was happy with the final result.

Traitement rapide de la demande. Messages réguliers pour informer de l’avancée du dossier.

La compagnie m’avais déjà répondu en me disant que aucun dédommagement ne pourrais être fait. Air Help m’as aider et en 4 mois j’ai pu recevoir un dédommagement! Super travail

Die Mitarbeiter waren freundlich und bei Fragen waren sie immer da.

Vengo contattato da AirHelp in seguito alla cancellazione di un volo i primi giorni di gennaio.. non ne ero minimamente a conoscenza. Risultato? Procedura facile e comoda da compilare, esborso ottenuto dopo due mesi! ❤️

Il rimborso avvenuto in tempi minimi Consigliato.

compared to other recovery companies that have lower commissions, airhelp almost completed the recovery of our compensation, I say this because they only recovered the money for one person out of 2. they are very prompt when you have any questions, they answer anything question to understand. I will call on them again if we have any more problems. Thank you!

I have been waiting for the money since June last year. Only recently they told me that my case requires special lawyers and they will charge me twice as much and they need more paperwork. Still waiting for money. I am not impressed with them at all.

Je goed op de hoogte gehouden van de stand van zaken en hoe ver ze ermee zaten met het dossier

So I had this flight between two European cities canceled just a few hours before it was supposed to take off. I was simply notified via SMS; no particular reasons were specified. As expected, it was a major inconvenience, especially since I had another reservation at the destination. All in all and to spare you the details, me having to forcefully extend my vacation cost me a considerable amount. First, I tried to settle this with the air company, politely demanding the money they rightfully owed me because of the short-notice cancellation that completely ruined my short-term plans. To absolutely no avail. Besides being almost impossible to get in touch with, I would always get the same automatic message telling me that the cancellation was caused by sudden, unexpected and/or extreme circumstances (hence, they don’t owe me anything), though I knew pretty much for sure that it wasn’t the case. This made me FURIOUS. Meanwhile, the site where I got the tickets from kept emailing me about the cancelled flight and recommending me that I acted via AirHelp. Seeing that I can’t do it on my own, I did some research and decided to give them a chance, though I didn’t expect much of them, to be honest. So I completed the form on their site, telling them everything in great detail, they reached out to me via email and I supplied them with PROOF FOR EVERYTHING I stated, armed myself with patience and waited (I knew at this point that it can sometimes take over 6 months for them to settle the case). The communication with AirHelp was nice and smooth. They constructed the case and let me know about it within a few days. And to my surprise, after two or three weeks they told me that the air company was now willing to pay me the compensation. I was really amazed. After that, it took an additional three months (for various formalities, I imagine), but two weeks ago they reached out to me again asking for my IBAN so they could provide me with my compensation (minus a 35% cut for them). I gladly obliged and after a single working day, the specified sum was now on my credit card. So yeah, a really pleasant surprise, I’m really glad I turned to them and I recommend AirHelp to anyone who has the right to a compensation for a delayed/cancelled flight and has a hard time getting it from the air company.

Agents had big gap in their process. They have forgot to ackmowledge submitted documents which resulted in prolonging our case with complaint related to cancel flight. After this, we needed to pursue status Of complaint multiple times Because agents were telling us different updates. After 8 months Of talking we were able to get the our refund. I would expect this to be faster. When I Had same case with cancelled flight where ticket has been directly bought at airplane company refund was completed in 4 weeks. Please speed up the process.

It was good experience, transparent and satisfying

Rápida atención

I cannot say enough good things about AirHelp! They were successful in getting money back on 4 of my last 5 disrupted flights. They communicate with me with the correct level of detail and at a good frequency. I will continue to use AirHelp. Thank you team; keep up the great work.

I had a seamless experience with Airhelp, as everything went smoothly and I received a refund from Wizzair within 3.5 months of my trip. I am not only pleased to have received the money, but also satisfied that justice has been served, as airlines often seek to deceive and overcharge their customers.

Date of experience: March 04, 2023

Great work, responsive! Good service, something that no-one else provides. Very quick money transfer, had to be with in a week, but came in within 15h.

Good company, good communication, i am happy

Very high fee, but ok…

Cette expérience très bien pour la remboursement très rapide merci

No fuss, left them to it and the desired result was reached. Compensation cases with airlines can be tricky/take a significant amount of time, don’t expect swiftness. As far as I’m concerned, a 5 month + wait is nothing when your getting double the money lost returned.

Airhelp logro que me regresaran el dinero, solo seguí sus instrucciones y ellos fueron los que hicieron el trabajo. Muchas gracias

I am shocked, I thought i wouldn’t have gotten my money back. You guys are the best company which helped me get my money from my lost flight. I recommend you to all my friends and family. The best!!!

Date of experience: March 04, 2023

Non avrei mai ottenuto il mio risarcimento se non fosse stato per airhelp. Basta avere pazienza (ci sono voluti 8 mesi, ma che soddisfazione poi!) e fiducia. Grazie mille

No information on how the compensation was calculated. Ended up with much less than originally expected. Poor communication in response to emails and queries.

Serviço de acordo com as expetativas. Diligência e sucesso do tratamento da reclamação e consequente indemnização.

Am fost despagubit.

Quick and transparent. I shudder to think what Ryan Air would have done if I’d gone at it myself, seeing the problems with those that did that on twitter

You shouldnt do anything. Just give a details and thats it!!

This was beyond my expectations! I honestly didn’t think this was even possible. Within a couple of weeks I got reimbursed for my flight that was delayed over 5 hours. Amazing!

Espectacular, quando eu fui mal atendido pela TAP Portugal o meu voo foi 10 horas depois é ninguém me informou de nada nem sequer falaram comigo desprezara-me. A AirHelp.com sempre muito atenciosa ao meu caso, sempre me puseram a par de toda a situação do processo e no final veio a minha compensação, demorou um pouco mas veio a demora faz parte do processo. Obrigado AirHelp.com pela sinceridade e pela atenção 5 estrelas.

Date of experience: March 04, 2023

Efficienti e puntuali

Nuestro caso fue manejado de manera muy profesional. A cada paso del proceso me informaron de lo que debia hacer y lo que deberia esperar. Todo funcionó tal y como me informaron.

AIRHELP TOK KONTAKT, ORDNET HELE PROSESSEN FOR MEG. HOLDT MEG ORIENTERT UNDERVEIS, OG OVERFØRTE PENGER SOM LOVET. DE TAR NOE GEBYR, MEN ABSOLUTT VERDT DET!

I found these to be very good apart from trying to contact when there was an issue with entering bank details. Took a long time for them to get back to me but when they did they had fixed the issue with no problem at all.

Remboursement inattendue Merci beaucoup pour votre perseverance

war sehr zufrieden

Straightforward, easy and quick!

Date of experience: March 11, 2023

Without you i would not have received the compensation. Great service!!

Best company ever. They do everything for you. And they are always avaible to tell you kn what step you are. I recommend this to everyone.

Łatwy proces, nie wymagał mojego zaangażowania. Otrzymałem odszkodowanie zgodnie z obietnicą. Polecam.

Date of experience: March 04, 2023

Good communication and get what AirHelp promised.

Absolute brilliant! Got my money back as compensation. Highly recommend AirHelp!!!!

Kjapp og god kommunikasjon. Takk for hjelpen! Hadde gått glipp av disse pengene om dere ikke hjalp til.

Great experience, not a lot of waiing time for payment, very reliable service.

We received our money 7 months after the flight. Unfortunately Wizz Air kept some ( the most) and the fees for Air Help, so we received a much lower amount. Worth it if there are no other avenues for compensation

Simple relativement rapide (moins d un mois) J ai été remboursé, biensur pas de l intégralité AirHelp à pris sa commission. Mais en effectuant mes démarches seule j etais partie pour ne rien avoir du tout ! Donc oui je suis satisfaite. Au départ je croyais encore à une arnaque mais quand j ai lu les avis, j ai fait ma recherche etc j etais rassurée et le pompon quand j ai eu les sous sur mon compte j étais convaincue.

Bin definitiv zufrieden und überrascht, da ich nicht gedacht hätte, dass es klappt. Besser gesagt, AirHelp ist auf mich zugekommen und ich wusste zunächst nicht, ob ich mich darauf einlassen soll, aber es hat sich ausgezahlt.

Un suivi excellent de mon dossier, un travail très efficace. J’ai été remboursé au bout de quelque mois. Je recommande fortement.

Ze zijn heel goed. Ze helpen mensen goed die hun geld niet terugkrijgen van de vliegcompanies. Dat ze die wel terug krijgen

Sunt foarte mulțumită de rezultatul lucrarii dumneavoastra.

Helpful and straightforward. Thanks.

Gracias de nuevo por su colaboración y gran ayuda!! Es para mi un excelente trabajo por que siempre respondiendo muy amablemente a mis inquietudes y preocupaciones, estando al pendiente de mi situación y sobre todo resolviendo el problema por mi. Muchísimas gracias!

After deciding not to go through trying to retrieve my payout from Wizzair, to my delight the airhelp team did not give up and I received most of my money.

A straight forward process.

Grazie a questa azienda ho ricevuto risarcimento di 3 voli , grazie Air Help siete fantastici, complimenti per il vostro lavoro , Grazie.

Super Service, In Anbetracht, dass die Fluglinie uns nichts zugestehen wollte, sind die Kosten voll in Ordnung.

J’ai connu air Help grâce à une amie. Je suis ravie de leur efficacité suite à l’annulation d’un vol pour ma fille. J”ai perçu un dédommagement de la compagnie que je n’ aurai pas obtenu sans eux. Merci

Amazing job, I got my refund very fast

Monte informan de la comisión que se cobran por la gestión hasta una vez contratado y es una exageración por una gestion simple y con garantía de resultado

Date of experience: March 11, 2023

Thank you guys for help, it’s a pleasure to work with you!

Très satisfaite de la somme obtenue. Air Help est très compétent car avec volotea c’est impossible en tant que client de se faire rembourser alors être indemnisé, je n’y croyais plus.

Schnelle Hilfe, gute und klare Kommunikation. Insgesamt super Service. Nur zu empfehlen.

I got indeed the money back from wizzair however make sure you read Airhelp rates.

Efficacité, suivi du dossier et communication régulière pendant le traitement de celui.ci!

Date of experience: March 11, 2023

Indemnisation suite à problème sur un vol, en avril 2022. Seule, cela aurait été difficile, et probablement sans succès, car il a fallu 11 mois pour obtenir le dédommagement. Air Help a effectué toutes les démarches et le virement vient d’être crédité sur mon compte.

Hebben ervoor gezorgd dat ik geld heb terug gerecupereerd na vertraging van 4u. Enkel wat gegevens van vertraging moeten opgeven en de rest hebben zij voor mij gedaan. Ook geregeld update gekregen van hoever ze stonden met mijn zaak.

Date of experience: March 04, 2023

Arrabbiato per le 4 ore di ritardo subite ma consapevole che oper avere i rimborsi teorici fossero necessarie energie e tempo non disponibili, ho trovato questo sito che ha mantenuto tutte le promesse fatte. Allegando un po’ di documenti hanno pensato a fare tutto loro e ho ricevuto pochi giorni fa il bonifico della cifra che mi avevano prospettato inizialmente senza problemi.

They are awesome, very clear from the begining with everything! Theyhelped me with my request and I got the money refunded without any problem!

Date of experience: March 04, 2023

Excellent service. Effective in delivery and very efficient in keeping informed about progress

Io ci ho provato.. ero titubante ma non avevo nulla da perdere…. E’ stata un po lunga ..ma dopo 7 mesi ho ricevuto il mio rimborso… Air help ha rimborsato tutta la cifra che mi aveva promesso….grazie

Merci l’équipe, vous êtes super vite,

Dopo primo tentativo di rimborso direttamente dalla compagnia, respinto, mi sono rivolto a loro ed ho ottenuto il rimborso con facilità

It was a very smooth experience. My case was handled professionally and I received my compensation in a very short period of time

Sehr gute Abwicklung, gerne wieder

Easy to apply, good feedback, claim resolved

Good service good company thanks

De fik pengene ud af flyselskabet, trods en masse krumspring fra flyselskabets side

They got me the money I needed. Thanks

Dickes Lob an das Team. Tolle Unterstützung. Entschädigung erhalten.

They helped me to get money back of my missed fly. Good job. Thank you

Hat zwar etwas gedauert aber echt zuverlässig und würde ordentlich entschädigt. Vielen Dank!!!

Everything worked as communicated, hassle-free experience. I have got reimbursement, which would have likely cost me much more if i had tried it on my own

Si sono occupati di tutto, loro ed in un tempo assolutamente ragionevole mi è arrivato il rimborso

Date of experience: March 05, 2023

You are very helpful and honest!! Thank you so much!!

Date of experience: March 04, 2023

Vi fick tillbaka pengar för ett inställt flyg.

Servizio eccellente, tempi ragionevoli, impensabile che da solo avrei potuto ottenere un risarcimento

Date of experience: March 11, 2023

Date of experience: March 11, 2023

You really took care about my case. I knew each step going on. Well explained. And last but not least, you made it – I have my compensation. Thank you!

Apres une année de negociation AirHelp a obtenu un remboursement aupres easyjet

Nie polecam, największe prowizje na rynku!! Przypadkiem kliknęłam ofertę i już nie mogłam z niej zrezygnować! Długi czas oczekiwania na zwrot.

Pas facile d’avoir des nouvelles concernant l’avancer des démarches. 10 mois pour avoir le remboursement c’est long surtout que vous vous vanter quand passant par vous les démarches sont rapide et d’avoir des avocats pour faire pression sur les compagnies. Manque un numéro de téléphone pour vous joindre. Pour s’incrire c’est simple âpre c’est beaucoup plus compliquer de plus si l’on vous pose pas des questions vous nous laisser sans information 10 mois c’est long pour un droit. Cordialement

Thnx for all. Thnx

Airhelp was great help in getting my compensation for delayed flight

Very easy process and the company keeps you updated all the time.

Me consiguieron la reclamacion por una comision por exito. Muchas gracias.

Einziger Makel, dass die ganze Kommunikation zeitweise ins englische wechselt, obwohl ich meine Angaben alle in Deutsch eingegeben habe (ich spreche kein englisch) . Aber ansonsten sehr zufrieden. Ich hoffe, dass wir das Geld vom Jahr 2021 auch noch bekommen. Der Fall ist immer noch nicht abgeschlossen.

Seriously and very good service. Thanks for everything! I’m highly recommended

Hatte schon mit nichts mehr gerechnet & dann kam einfach die Mail von Airhelp! Absolute Empfehlung, ich musste mich um nichts kümmern!

Date of experience: March 11, 2023

Grazie al vostro intervento ho ricevuto un rimborso da Wizzair per un volo cancellato. Non ho dato 5 stelle solo per il fatto che comunque il vostro intervento non è gratuito, come pubblicizzato,ma,trattenete il vostro compenso dal rimborso. Va benissimo, alla fine è grazie a voi se ho ottenuto un risarcimento, ma avrei preferito che lo specificaste solo per una maggior chiarezza. Grazie comunque. Rimborso ricevuto in 8 mesi.

Date of experience: March 04, 2023

Rapide et efficace Frais très élevés

I got 260€ of compensation, when the airway company refused to pay it! thanks to this site!

Super Service! Ohne Komplikationen und Bürokratie nach mehreren Monaten einfach 195€ für die vier Stündige Verspätung eines Fluges erhalten. Wenn ich Airhelp vorher kannte, hätte ich es immer verwendet. Echt empfehlenswert! Danke an das Team!

Date of experience: October 15, 2022

Quick reimbursement but the fee was too high

es war sehr hilfreich

Sehr kompetent und schnell, super Leistung! Alles war übersichtlich und transparent.

Great company, thank you for your help.

Bravo companiei air help

Thank you for your help and professionalism! The whole experience and communication was awesome and easy! We tried at first to get our compensation directly from the flight company and they refused to pay us although it was more than 12 hours delay. Airhelp was able to obtain our compensation for us which is amazing!

Processo non velocissimo ma efficace. Sono stata rimborsata del triplo rispetto al prezzo pagato.

Date of experience: March 12, 2023

Thank you that you helped us with this.

Got the money back. That was good because wizz said no. 1/3 amount was the fee. It is not small amount, I guess. But finnally I am satisfied to recover a part of it.

Unkomplizierte Abwicklung, genau erklärte Prozess and relative schnell und positives Ergebnis. Vielen Dank nochmal.

Airhelp helped me to get a refund with compensation following a cancelled flight without notice. It took months but the company which refused all refund finally paid me, thanks to Airhelp who supported me.

They got me the money for a Wizz flight that was at the 3hr delay limit.

Szybką i skuteczna pomoc

Took a bit to long (3 months) but grateful to recover my money from these bunch of scammers called air line providers. They do whatever they want with their customers, changing flights or cancellations. Thanks AirHelp

Profesjonalizm

It wAs easy and quick

Good job , very helpful .

,……….

Recomand. Sincera sa fiu, nu ma așteptam să primesc vreun ban. Sunteți cei mai tari! Tot respectul!

Promise kept and my compensation had been paid. It took 3 months albeit it was worthwhile.

Veldig effektiv. Holdt hva de lovte.

Easy to apply, status update, quick resolution.

At i har hjulpet mig korrekt. Og mange tak for hjælpen

Kiedy moja ubezpieczalnia rozłożyła ręce i stwierdziła, że nie należy nam się żadne odszkodowanie za opóźniony lot – AirHelp wyegzekwowało satysfakcjonujące odszkodowanie. Na pewno skorzystam ponownie

Date of experience: March 10, 2023

I was trying to get my money back by myself but nothing worked. It was the best decision I’ve made to contact this company. I’m beyond thankful.

Great experience

Date of experience: March 01, 2023

Je suis ravie de cette expérience. Mon dossier a bien été réalisé jusqu’au bout, équipe très réactive et donne énormément d’informations sur l’avancement du dossier.

they do all the work,and send my many. very good job.

Date of experience: March 10, 2023

Schnelle, direkte, unproblematische Abwicklung!

Seamless – as soon as I had my delay, Airhelp were on the case and they kept me informed of the progress of the claim throughout. First class service.

The service was carried out successfully.

Nice to work out with them and take my money back plus some extra after 4 hours delay. I will definitely recommend and use it again if need it

Muchas gracias me han devuelto el dinero de la compensación del vuelo Wizz aire que tenía . Súper contenta si me hará falta repetiré seguro con el Air Help !

Great comunication , form easy to fill and great results as always .Many thanks

Jeg har vundet en retssag med hjælp fra airhelp for snart 1 år siden, men har ikke set skyggen af pengene. Når jeg efterspørger og kontakter dem, bliver de ved med at sige at de undersøger sagen og svarer ikke konkret på mine spørgsmål. Deres kundeservice synes at være utilgængelig, og jeg har forsat ikke fået udbetalt min kompensation.

I haven’t heard about company before. About your company told me one girl on airport when my flight was cancelled. I’m really grateful, you helped me a lot.

Got the promised refund after ny plane was cancelled.

I recived my compensation really quickly

Recomand cu încredere dupa 8 luni am recuperat bani dea wizz air. Nu credeam ca o sa m-ai recuperez paguba produsă de wizz air. Mulțumesc air help

Sprawa trwała długo ale Airhelp pozostawali ze mną w kontakcie, zapewniając swoje działania, na które wyniki warto było czekać 🙂 dziękuję serdecznie i bardzo polecam korzystanie z usług Airhelp

Dupa 5 luni AirHelp a obtinut banii de la compania aeriana!!!Super profesionisti!!!

The status of my complaint has been “airline transfers the money” for more than 3 months now, funniest thing is that I applied for reimbursement for another flight myself 2 months after I used airhelp and got a refund… As of now I am still waiting to get the money, even though the process started in November.

Profesional, fast problem solvers,very good overall

Thanks to you I was able to receive at least some of the money I’d lost. Keep in mind that it could take quite some time, so be patient.

Date of experience: March 11, 2023

Without air help I couldn’t get my deserved compensation! Thank you

Excellent company, works really hard to compensate people who were unfortunate due to an airline mistake. Always keeps you posted on the progress made and most importantly end of the road competition you were waiting for. I wish AirHelp all the best

Fácil contato , pessoal super atencioso , prestativo e cumprem o que vendem .

I recently used AirHelp to claim compensation for a delayed flight, and I couldn’t be happier with the service they provided. The process was incredibly easy – all I had to do was provide my flight details and some basic information, and AirHelp took care of the rest. Within a few weeks, I received a payout of 520 euro, which was more than I expected. Overall, I would highly recommend AirHelp to anyone who has experienced flight delays or cancellations. Their service is fast, efficient, and hassle-free, and I’m grateful for the support they provided during a stressful situation.

AirHelp helped us get compensation when the airline gave us no hope. We are very grateful for the dedication and commitment they have shown. Thank you AirHelp for the compensation, you have done a fantastic job!

Date of experience: March 10, 2023

Working with AirHelp reduced a tremendous amount of stress. They sent timely updates regarding the claim process and did all the leg work to receiving a reimbursement for my delayed flight. While the total process, flight to reimbursement, took about 5 months, it was well worth the wait knowing AirHelp was handling everything.

Clear and easy procedure of claim registration. Very detailed and transparent communication, quick resolve. Thank you

Hello, thanks again for helping me get my compensation from my cancelled flight! I doubt I’d ever see my money if I hadn’t connected with you. It took a few months, but I completely understand and I appreciate your communication. I hope I’ll never get into this kind of trouble again, but if I do, I will not hesitate reaching to AirHelp.

Date of experience: March 04, 2023

Desi nu mai aveam nicio speranta ca ne vom recupera banii, compania aeriana nebagandu-ne in seama in vreun fel, cei de la AirHelp au fost extrem de profesionisti, ne-au tinut permanent la curent cu mersul procedurilor, ne-au castigat o compensatie mai mult decat generoasă. Totul a fost transparent si a durat in jur de 6 luni.

I waited for more than six hours at airport, I was late to work, had to buy roaming from my mobile network and got no support from airline company. I heard about AirHelp from social network I follow and being able to be compensated for all the trouble that day is so helpful and a big relief. Thank you!

Rapide et efficace. J’ai pu être indemnisé grâce à AirHelp alors que j’avais auparavant fait la réclamation par mail auprès d’Air France qui avait refusé. Merci

Apart from the fee which a bit high in my opinion, everything was good.

I found the company’s fee quite a lot they claimed

Very helpful!! Thank you for your help

Date of experience: March 11, 2023

Het was heel makkelijk. Ik heb gegevens per mail moeten sturen verder heeft Airhelp alles gedaan voor mij. Het heeft wat lang geduurd maar het resultaat was er.

Überraschend einfach, um für eine problematische weil verspätete Flugreise Entschädigung zu erhalten. Die Gebühren sind angemessen, man sollte aber mit bis zu 9 Monaten bis zum Erhalt der Entschädigungssumme rechnen. Alles in Allem aber Top!

A AirHelp é muito prestativa ao longo de todo o processo de resolução do problema com a companhia aérea.

First of all, It was an honor dealing with your company They were very supportive and they follow up periodically with mails It was great and successful experience

Nice experience

Efficient and very helpful to apply the law-rights of European passengers! Can’t give the 5th star because of no support on other topics, as the covid cancellation and silly requirements from airlines.

pessimo servizio, dopo quasi un anno chiudono il mio reclamo (si parla di un volo di luglio 2022 per 6 persone) perchè mi chiedono per l’ ennesima volta i documenti di identità gia inoltrati a suo tempo. Mi han tenuto in ballo per un anno, a saperlo mi rivolgevo ad aziende più serie e competenti.. tranquilli non vi ricontatterò sicuro

Professional, fast

Minha experiência com a AirHelp foi surpreendente. Em menos de um mês recebi minha indemnização sem burocracias. Só tenho a agradecer-lhes

Helpfull. Did what they promised.

Everything was super easy. No millions of e-mails, just gave infos about my flight and AirHelp did everything else. I absolutely recommend.

They take care of everything and just inform me the stage og the process, they also moved wuicly

I like the fact that i got some money for my trouble, I like the fact that I completed only 1 form and everything happened

Date of experience: March 10, 2023

Szybka i skuteczna pomoc!

Super firma wysyla sie zgloszenie I po paru miesiacach pieniazki sa na koncie

Date of experience: March 11, 2023

Best service out there, super fast payment and communication very spot on!

Meli jsme zpozdeny let vice jak tri hodiny. Uz jsem neverila, ze dostaneme penize zpet, ale nakonec se to podarilo. Cekani se vyplatilo. Dekujeme

I didnt have great expectations, because of the company that i was against, but AirHelp surprised me in a positive way. Thank you!

Date of experience: March 03, 2023

Goed geholpen , telkens op de hoogte gebracht bij elke vooruitgang , snel uitbetaald

Zajęli się wszystkim praktycznie bez żadnego zaangażowania z mojej strony. Wywalczyli odszkodowanie w pełnej kwocie. Bardzo szybki przelew na konto. Jedyne do czego można się przyczepić to wysoki procent za ich usługę ale coś za coś. Polecam!

Avoid. I regret using this ‘service.’ I heard nothing from them except that they were on the case. I contacted the airline directly and they offered full compensation – but as Airhelp had made a claim three weeks after that offer the airline said the case was closed as agent was dealing with it. Eventually ended up with a little over a half of the compensation I would have got from airline direct. Not pleased.

Service is good. For me I was lost my money otherwise. Thanks air help for existing.

Date of experience: March 03, 2023

Suntem ft mulțumiți de ajutorul primit. Chiar nu ne-am gândit că o să mai primim ceva şi uite că cu ajutorul lui Air help am primit despăgubirea mult meritată. Mulțumim frumos pt ajutor.

A indenização foi paga em um prazo muito bom, cerca de seis meses.

Bom dia foi uma experiência ótima, rapidez na resolução da minha situação, muito obrigada fiquei fã daAirHep.com

Date of experience: March 04, 2023

I’m pleased with the service

Virkelig god service. Airhelp gør det nemt for forbrugeren, at opnå sine krav.

I made a claim myself but the flight company rejected it. I was surprised to see that Air Help managed to pressure them to accept the claim. Will definitely recommend it to my friends. Thanks

Je me suis occupé de rien et j’ai eu rapidement mon remboursement. Je recommande.

Super super super

I had an experience with compensation for a cancelled flight in June 2022 that was handled by Airhelp. I have received the money in about 9 months after the flight. During which i have barely received any notifications of the progress during the last 6 months. Fortunately, i have finally received the money, but the wait was ridiculously long, especially for the commission fee that Airhelp charged

Airhelp….alles super gelaufen…ohne das ich mich um etwas kümmern musste…also jederzeit wieder…das Geld kam und selbst die Gebühren sind für die tolle Arbeit gerechtfertigt…

Date of experience: March 03, 2023

Fees are excessive. This company seems to accept only easy cases. If this happens again, I will try to work with the airline first–in all instances save TAP violations. With TAP, every customer needs support like Airhelp.

They resolved my issue quickly, more than happy that I contacted them. Will recommend them to anyone.

Airhelp, they do what the name is saying. They help you. The process is very easy. Just put your flight details on their website. Five months later the money owned by the airline company will be into your bank account. Airhelp will keep you updated during the process. I will definitely recommend Airhelp to everyone.

Sincer ma gandeam ca e o companie doar de publicitate, e adevarat timpul e cam lung de asteptare, dar totusi sunteti minunati ati reusit sa scoateti bani pentru experienta neconfortabila sa pierzi avionul in ziua respectiva, cei care ati pierdut avionul in ultima perioada contactati AIRHELP chiar sunt buni oameni

Still not received funds from airhelp for my compensation claim

Thank you!! Well handeled.

Absolutely brilliant! Great communication, always kept me updated. Very professional. I’ve got the membership with them now. Any delays or cancellations I will contact AirHelp immediately.

I was informed constantly about the steps and what s going on in that point. Very satisfied, thank you!

Date of experience: March 10, 2023

Servizio ottimo e stupefacente. Livello top assoluto.ottimo anche il rapporto è la comunicazione. Bravi vi seguirò per ogni volo.

A fost ceva la care nu ma asteptam. Sa obtin ceva de la wizz air pentru anularea zborului chiar a fost o surpriza placuta.

Szybko sprawnie

Date of experience: March 10, 2023

Szybkość realizacji i pełen profesjonalizm.

AirHelp provides amazing service. You just provide flight and personal info and they take care of the rest. If I did’t know about AirHelp and had not decided to try their service I would let multiple hundreds of Euro in compensation pass me by. They make sure you get rightfully compensated for your flight disruption,lost luggage, etc.

Nefasto servicio, he enviado la reclamación por dos personas y solo se ha resuelto por 1 la compensación de pérdida de vuelo, sin recibir ni los pagos y gastos de más que ocasionó tener que pagar otro vuelo para regresar, nunca más con airhelp.

Cela a pris un peu de temps mais ce n’était pas un problème pour moi. Je suis très reconnaissante envers AirHelp car j’ai pu avoir une indemnisation sans me perdre dans de lourdes procédures administratives ! Merci AirHelp

Schnell und unkompliziert, nur die Provision halte ich für zu hoch, ansonsten Top

The company kept updating me and delivered what promised.

Einfach und problemlos.

A fost minunat ajutorul acordat de d-voastră, mulțumesc mult pentru tot efortul depus de staful d-voastră

Airhelp did their job perfectly. I just submitted my delayed flights and they did the rest of the job. In the end I received the compensation.

They did what they promise, no hidings, no misinformation and kept me updated.

They helped me get refunded for a flight with Wizz air that was 4 hours late. I’m so grateful to them! This is legit

In about two months we get financial compensation for our delayed flight. Good job done by Air help.