English
Best choice for 2023
Customer support 9.8 / 5.0
Ease to use 9.2 / 5.0
Credibility 9.8 / 5.0
Customer reviews 8.3 / 5.0
9.7 out of 10
Ranked #1 out of 5

Skycop.com Review & Rating 2023

Review was submitted Flight compensation by James Gallagher Updated at: 28th of November, 2023

Skycop.com is a highly regarded claim company in Europe that aims to assist air passengers in obtaining compensation from airlines for delayed, cancelled, and overbooked flights. Skycop ensures a seamless customer experience by offering a user-friendly four-step flight delay claim form, enabling customers to easily and quickly initiate their claim. In addition, Skycop has recently introduced their new prepaid flight protection service, Skycop Care.

Customer support
Easy to use
Credibility
Customer reviews

The alternatives to Skycop.com Review & Rating 2023


Summary

Overall rating & rank
9.7 / 10   (#1 out of 5)
Commission
25 %
Price range
$
Origin country
Supporting languages
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Established: :
2017

About

Skycop.com is a flight compensation company that was established in 2017 and has already earned a reputation as one of Europe's best claim companies. The company is dedicated to helping air passengers claim compensation for flight delays, cancellations, and overbookings from their respective airlines. With a skilled team of over 70 employees, Skycop aims to increase awareness of airline passenger rights and streamline the claiming process to make it as easy and fast as possible. As one of the leading flight compensation companies in Europe, Skycop operates under the "no win, no fee" principle. This means that customers only pay a percentage (36.3%) of the compensation amount if they win their claim. If the case is taken to court and Skycop represents you, you will have to pay 13.7% additionally. Skycop is a legit company that operates under EU Regulation 261/2004, and you can find more information about it in the review below. If you're looking for an alternative claim company to Skycop, you may want to check out our list of the best flight delay compensation companies, which includes AirHelp, Claimcompass, Compensair, and Flightright. You may read the reviews of these alternative companies on our website too.

Customer support

The process of making a claim on Skycop.com is fast and simple. Claimants can fill out a four-step form to check their eligibility for flight delay compensation. If you have any questions about your air passenger rights, your compensation, or your claim, you can contact customer service through email or contact form on the website. However, it's important to note that customer support is not available 24/7. Skycop's website is available in 24 languages, including English, German, French, Spanish, Portuguese, Italian, Russian, Polish, Magyar, Ukrainian, Estonian, Lithuanian etc. Claimants can expect a personalised response to their inquiries within 24 hours, and there are several ways to contact Skycop support, including email, contact form, and social media platforms (Facebook, Twitter, Instagram or LinkedIn). Additionally, there is a FAQ section on the website that provides answers to common questions about EU passenger rights, the claiming process, compensation fees, and more.

Usability

Skycop provides an automated web form that customers can use to claim flight delay refund quickly and easily. The company's user-friendly four-step claim form ensures a smooth customer experience. When filling out the flight delay claim form, customers receive an estimate of the flight compensation they may be entitled to. Moreover, customers can log in to their Skycop account and track the claim status online. Skycop.com offers the option to log in using Google and Facebook, or customers can use their email to access the user area, which is personalised and easy to use. In addition, Skycop's blog provides customers with all the necessary information and news regarding airline passenger rights. Skycop has recently introduced a new prepaid flight protection service called Skycop Care.

Credibility

Skycop is a leading flight claim company in Europe that prioritises its customers' compensation. The company is quite active on popular social media channels like Facebook, Twitter, Instagram, and LinkedIn where they keep their followers updated with news and updates. Skycop is one of the best flight compensation companies, with a TrustPilot rating of 3.6/5. However, Skycop doesn't allow customers to rate their service on Facebook. Skycop prioritises the confidentiality of customer data and encrypts it to ensure security. The Skycop.com website is fully compliant with cookie and GDPR policy. Additionally, there are discussions and feedback about Skycop on forums like Reddit and TripAdvisor.

Pros & Cons

ProsCons
Flight suggestion mode in the claim form 24/7 support is not provided for customers
Information on the website is provided in 24 languages No luggage claim service
It takes 4-12 weeks to get compensated
Easy-to-use, automated, 4 step claim form

Questions & Answers (8)

Related reviews (1)

Customer reviews (1341) Rate company

West McMillan
1 year ago

I would definitely recommend Skycop’s services. They’re very helpful.

Marta
1 year ago

It was hard to get the money back from a 10 hour of delayed flights with TUI, where other companies didn’t even want to go ahead with claim. At the end it was worth waiting to get over €700 refund.

Kim Mair
1 year ago

Today we received our compensation from a holiday in December. Our flight was delayed for almost 24hrs and we were accommodated in a hotel for the night. To be honest I wasn’t sure if Skycop were a legitimate company after I had submitted our details. The communication wasn’t the best but they got on with our claim and we are more than happy with our payment of almost £800. You can trust this company with your claim, it will just take a few months to be processed.

Tucker Brazier
1 year ago

I got maximum claim amount! I will use the money for another trip, hahahaha! Hopefully it will not get cancelled 😀

MISS MASIREH JAMMEH
1 year ago

The company is doing great well as they handle my case efficiently and amicably without me doing anything. I just send them an email with the details of my flight and the proof and they handle everything amazingly until I received my compensation.

Orla Ellison
1 year ago

Great Communication throughout, kept me up to date on the claim. When I mailed them they were quick to get back to me

Auron Zhubi
1 year ago

Communication very correct and all the time kept me up to date.

Sophie Coleshill
1 year ago

Very quick at responding to emails just not giving out the money I was delayed last year still heard nothink back or no payment

Xiomar Tyrrell
1 year ago

Very helpful team and service, we actually got our money back.

Uria Cannon
1 year ago

Everything went so smooth, and their customer service was great too!

ROB
1 year ago

i contacted skycop on 29/8/22 iv had no contact form them since last year iv have sent emails to them and all i got back was a form to see if i would take a lower payment it is now seven months later so much for a fast out come am now looking at taking legal action all i want is my sons and my money

Monika
1 year ago

I had a great experience with my claim. Assistance was promt,professional and clear. Shortly after my claim was submitted i was offered to use fast payout option which I accepted and received compensation within few working days.

Damien
1 year ago

On reading previous reviews I now know that I have been misled by them as soon as I gave my bank details I received my money. So don’t go by what you read I send my apologies to this company for not believing in them .thank you I have received my money thanks.

Alla Mese
1 year ago

The company asked promptly to our every single question, very fast refund, great customer support!

Jeremy Page
1 year ago

Got the money back. Thank you

Kristina Kiskiuniene
1 year ago

All was ok, just one small comment from my side: you promised that money will be in account in 4-6 weeks, but it was late for one week. If you know you are late, just please let know for how long it will be late to be aware.

Algirdas Leonavičius
1 year ago

I am satisfied, although it took quite a while for my claim to be completed successfully.

Kobus
1 year ago

Skycop is fast and experienced as well as professional.. Good stuff. Thank you for your excellent service.

Liam Dillon
1 year ago

I’m so glad that I found out about I can get compensated for cancelled flight. I used Skycop and got a great settlement.

Braden Meyer
1 year ago

Good company. Compensation was received!

Yana Gorcheva
1 year ago

Excellent and fast customer support! Thank you!

Anja Bosilkova
1 year ago

Although it took some time, i got a compensation for the claim i submitted! Initially I wasn’t sure all of it was legit, but Skycop is not only legit, it is a very professional company. Not only I received the money in just a few days after the claim was approved (although 15eur less than what i was told), they responded very quickly to all my questions and requests. Recommended

Vilius Matulionis
1 year ago

Procesas užtruko 4 mėn. Didelių problemų nebuvo, tik keletą kartų teko priminti laiškais apie informacijos suteikimą kokioje stadijoje yra pretenzijos nagrinėjimas

PA BU
1 year ago

Skycop provided hope for a refund for the delayed flight and coordinated the whole process in a professional and comfortable manner. Thanks to them!

Mantė
1 year ago

Everything went very clearly with a claim for a delayed flight. The claim was successfully resolved.

Dexter Olsen
1 year ago

Thanks. I received much more than I expected!

Rosie Weber
1 year ago

I had to make a claim for late flight and they solved my problem. Good team

Bartłomiej Szczepaniuk
1 year ago

Compensation case settled with minimal effort on my side. Just eight days after completing the short form on the Skycop website, the money from the carrier was credited to my account. The only thing left for me to do was pay the fee to the Skycop account given to me in the e-mail. Email contact with Skycop was very good. I wrote e-mails late at night and in the morning there was a reply waiting for me. In case of further problems with flights, I will not look for another company, I will use Skycop services.

Martin Kovandzhiev
1 year ago

After initial hiccups in the decision of the claim, with a bit of push we were able to get into a satisfactory result and get compensated. I liked the option of getting your full compensation and the quick win proposal for lower amount of money but immediate transfer.

Orly Weaver
1 year ago

Wish I heard about Skycop earlier! They provided amazing service to help me get generous compensation for a delayed flight. Highly recommend!

Lee Harris
1 year ago

Don’t not use.. shocking company worse I’ve ever had to deal with… Don’t reply to emails. Wait years and if lucky get your money

Shannon Scott-Moncrieff
1 year ago

I submitted my claim in September 2022 for an extremely delayed flight in July that required us to pay out for a hire car and miss a flight to get to our destination. The submission was quick and easy and they stated that I was eligible for compensation. I have yet to hear anything back?? Can I at least get an update? Not sure when this money is going to come through or if it ever will based on the reviews I’ve read. I’m

Norbert Karpati
1 year ago

I had a delay of 2 days during the pandemic in 2020 from Italy. I Sent all the documentation to skycop and they assured me they would help me get a refund. As time went by they stopped answering my emails. Finally 3 years went by and got no response. Then I looked up the lawyer from the contract who was assignet with my claim who was amazed by my email, and told me that skycop in fact was paid for my claim. So I started bombarding them with emails claiming for my money, until they finally paid me. However it raised many questions that they never bothered to let me know that the claim was finalized. In conclusion, never ever will I contact them again and will share my experience with all the people I know with what happened.

Ivaras Murskis
1 year ago

Ewery fings whery fest.

Liina
1 year ago

It went all so quickly and since I agreed to get a bit smaller amount right away, I got my money inside 1 week from sending my claim.

Mariama Kassama
1 year ago

Very very unhappy with their service. I initiated my claim since last year July. Pretty quick response when claim was made, but since then I have had to contact them every month. The last time I contacted them since last year November, no one has replied to my email. The response you get is automated. Claim ref [IMPORTANT] Regarding your flight compensation #07405a48 So disappointed. Still no compensation and no communication. I won’t recommend them.

Mr Brian Jackson
1 year ago

Do not hold on to other people’s money for months even years. Then pay them fairly instead of taking nearly half the amount due to them.

Gintas P.
1 year ago

there was no problem in obtaining compensation

Xhulian Iphone
1 year ago

Date of experience: March 07, 2023

Erlind Neci
1 year ago

Skycop staff is very responsively. They have answer to every question of mine and there have always met their deadlines.

Glauser
1 year ago

No answer in time, 2 years delay

Inese
1 year ago

They are trying hard and care about clients! I have used twice your service and there are no doubts I will do it for future if there will be case

Wim Leuyckx
1 year ago

Very good and quick handling. (Rather high, but justified commission)

Toni
1 year ago

Abit of confusion regarding bank details and account info, but was sorted out inn the end

Josh
1 year ago

It’s been 9 months since my claim was approved. Still no money back. I’ll update this review if I ever get any money. Would recommend trying a different company!

B Soner
1 year ago

Did I have my compensation? Yes. It took way more than necessary and the airline company paid already weeks ago but Skycop looks like hold the money, even they were talking about 4-6 weeks process on their last email but according to the airline company they paid already weeks ago. A bit cheaper than other services but I think I will not work with them again.

Megan H.
1 year ago

Skycop took several months to refund the money (I applied for the refund in July 22 and received the refund in March 23). However, their platform is convenient and easy to use.

Boki
1 year ago

One of the best companies I’ve had a pleasure doing business with! Truly professional and expirienced people are dealing with your matter. They are patient and well oriented to do everything in their power to give you help. One of the fee who will take time and explain your issue to the smallest part of it! Loving the deditacion from these guys!

Gytis Matijosaitis
1 year ago

Things took too much time. I know it because of airlines, but Skycop could provide constant updates

Egidijus Botyrius
1 year ago

Because the claim was being considered for 9 months, until I asked why it was not being paid, we did not receive any information until that time.

Mert Hacarlioglu
1 year ago

I opened a ticket for my flight on September 12 via Skycop. It has been about 6 months (Claim #b482b906 ) and 2 months ago they received the fee from TUI Belgium Fly and they had to deposit the money into my account on 02.03.2023 yesterday, the last day. As the money did not come to my account, they said that 318.50 € was sent to your account today and closed the issue. As I have informed them, I declare that I will apply for Belgian Consumer Rights as long as the fee is not reflected in my account within 14 days.

Pero Vidojević
1 year ago

Worst company ever. They dont reply on emails long time. In the end they write only general response that request is declined but actually they didnt do anything. I would never contact them again. Definitely to avoid.

Dawid
1 year ago

Wszystko załatwione bez problemu i bardzo miła obsługa

Armida Gostima
1 year ago

Is so good with all the information i needed.

Cristina
1 year ago

Большое спасибо команде Skycop вернули деньги грамотно провели свою работу

madhan ravendhar
1 year ago

Date of experience: March 02, 2023

Bernardas
1 year ago

Pretenzija dėl vėlavusio skrydžio buvo išspręsta labai greitai

Condominio Condominio
1 year ago

Excelentes profissionais na resolução da indemnização. Sempre prontos a esclarecer dúvidas e sempre a darem noticias do processo.

Liutauras
1 year ago

Recommend to use their services. At last all was OK even the Airbaltic was trying to find any possible reason to reject the claim.

Catherine Dryden
1 year ago

Although took a while they came good in the end.

Tugba Sarikaya
1 year ago

Skycop never given up on my case till it gives the result! thank you so much

Alcir Ferreira
1 year ago

After more than a year I finally received the amount of a claim, after communicating the payment the amount fell into my account even before the stipulated deadline! I’m still waiting for updates on a second complaint, but I believe we’ll have news soon. I will use skycoop again and now I can recommend it with more certainty.

Karen Balmer
1 year ago

Excellent Service. We Had A Delay Of 3 Hours Due To A Technical Fault. Skycops Sorted Out Compensation On Our Behalf. We Were Very Pleased With The Outcome It Was Hassle Free For Us. Very Pleased With The Ammount We Agreed On Thank You . Would Definitely Use Them Again If Ever We Were To Have A Long Delay In The Future. Regards A Happy Customer.

MPa
1 year ago

Date of experience: February 19, 2023

Andrius Andrejevas
1 year ago

Viskas puikiai, esu patenkintas suteiktomis paslaugomis, kompensacija gavau ypatingai greitai. Specialus pasiūlymas, kurį gavau iš įmonės maloniai nustebino ir maksimaliai atitiko mano lūkesčius.

Matej Garabáš
1 year ago

Really helpful, wouldnt be compensated otherwise.

joanne davis
1 year ago

Didn’t have a bad experience, but did take a little while to get the money that was paid to Sky cop from TUI around 3 months before Sky cop passed it over to me. (from reading some of the other reviews 3 months is good) if there’s a next time; I will go direct to the airline.

takis christodoulou
1 year ago

1. There was much delay. 2. The compensation was devided equally in two parts. One part for us, and one for Skycop. What I thing, is that Skcop’s share should about 20% but in any way, not more than 25%. 50% is too much. 3. Ms. Jekaterina D. | Senior Airline Communication Specialist,who was in charge of my claim is very polite and helped me a lot. Thank you Jekaterina.

Andrei Costeiu
1 year ago

Original review: Long story short: I gave them my signature and empowered them to make the claim in my name. They got the money from the airline in December. (I have proof from the airline). They stopped answering my emails and up to this moment, no money in my account. (14.02.2023) LE: finally got my money but still would not recommend them because of their poor customer support.

Nisha
1 year ago

I used Sky Cop due to my Flight being delayed from Manchester to Jamaica in September and I can say that it is quite straight forward to do and they are responsive when needed. It does take some time but they are dealing with alot of claims and anything you need help with they are just a email away. I would recommend. Thank you for all of your help Sky Cop. United Kingdom.

rais kader
1 year ago

Date of experience: February 08, 2023

Duncan Chamberlain
1 year ago

Very straight forward claim, but still waiting for money. Airline states they have been paid but they have not passed on. I didn’t realise they also take 40% commission. DO NOT USE – go straight to the airline.

Aysh
1 year ago

Very good customer service keeps us informed via email and hassle free

Lynn Haile
1 year ago

Great fast service. No complaints. Excellent

Remigijus Nacevičius
1 year ago

Buvau labai maloniai nustebintas nors ir v4lesniu problemos išsprendimu.

Syd
1 year ago

Unfortunately, this is not working, do not trust!!!!!!

Tomas Selenis
1 year ago

Date of experience: January 25, 2023

Kristina Gudauskaitė
1 year ago

Highly recommend. Everything was so easy.

Justas Dudutis
1 year ago

Took over half a year to issue refund after airlines confirmed that case was already solved on their side. Had to contact Skycop multiple times to get any progress at all.

Imdadur
1 year ago

This company was very helpful in this hard time.

Ilona Gajauskiene
1 year ago

Rezultatas buvo pasiektas puikiai.

STEPHEN HULME ? TRILOGY FREIGHT SER
1 year ago

I feel the compensation claim would have been very complicated to deal with myself , Skycop dealt with it really well kept me informed of the claim progress and got me compensation for my delayed flight they take a fee which I thought was very fair thanks

mohd fakih
1 year ago

I filed a claim in July 2019 for an issue that was supposed to be an easy case. After more than 12 months I was told that I won the case against the airlines and that the payment has been initiated and that payment typically takes 8 weeks. This was in November 2020 and I am yet to receive the payment in 2023 despite all emails requesting the payment to be completed. Extremely unprofessional and is considered a straight-out theft, since the airline is supposed to have paid them.

Milovan Djukanovic
1 year ago

Extremely incompetent and unprofessional. They rejected case claiming that Austrian Airlines is non-EU airiline??? Then they also claimed that Norwegian airports as departure point are not the subject of the regulation??? Whenever I responded and well documented (thinking I talk to serious people) that their claim is incorrect, they jumped to a new claim equaly redoculous. Terrible experience. Like coresponding with a low class chat bot and not with a human being.

Liina Marjak
1 year ago

Immaculate service, super fast and trustworthy. Highly recommend!

Alfaham
1 year ago

This company is fraud. Basically when you claim by ticketing the box you give them authority to take money of the airline your behalf. Then they take money of them which takes up to 4 weeks and never give you. And keep leading you on by saying few more weeks . I claimed with them 8 months ago still waiting.

M Sajjad
1 year ago

Don’t ever use this company for claim. This company is a scam they take money from your airline and keep it up to 6 months. Then they offer you if you want your money immediately we can give you only 50% . Or you have to wait another few months.

KG
1 year ago

AVOID Skycop. Guys, go directly via the airline for flight delay compensation. Friends went via the airline and the FULL compensation was sorted within 7 days. I went with Skycop…. it took 4 months…. then and extra 6 weeks for the money to clear via their system. They then take a 1/3 of the compensation and tax on top…. not sure what for. They are middle men and you don’t need them. I was lead to believe it was the airlines compensation company. AVOID!!!!!

Viajero
1 year ago

Muy decepcionado Hace 3 años que skycop confirmó mi indemnización y todavía sigo esperando que me devuelvan la cantidad aprobada. Les he escrito muchas veces y no siempre he obtenido respuesta, no ha servido para nada. Confié mucho en ellos y ahora estoy muy decepcionada. Última vez que confío en esta empresa. Además tengo otro vuelo con indemnización y ni caso , igualmente. Las fechas son del año 2019 y 2021

Catherine
1 year ago

I received compensation from Skycop, money received within a day of them emailing me to offer a faster payment resolution.

Georgios Tsamados
1 year ago

But I got my compensation everybody was so friendly and so helpful I have read the comments and I can see some people complaining I don’t know why and what’s wrong the only thing I know is what I’ve been told I got it and I didn’t have any problem apart of exchange of few emails really guys honestly there’s no complaint everything worked out perfectly

DAISY Roiz
1 year ago

Skycop has collected money on our behalf from the airline after we’ve sent them all our supporting documents as requested. I gave them my case in August 2021, we are still waiting for Skycop to send us our money. There is no number to call and they stopped responding to messages once they collected the needed documentation from us to claim the money from the airline. You’ve been warned! This company is a scam.

VIKTOR MALESKI
1 year ago

Date of experience: July 07, 2022

Holly
1 year ago

We flew from Budapest to Amsterdam in July. Our flight was delayed from Budapest with no reason given. This caused us to miss our flight from Amsterdam to Detroit. Had a horrendous time getting another flight arranged the following day. Submitted all paperwork to Skycop. They said everything was approved. They told us how much money we were to receive and never got anything. A big waste of time. I don’t think they are an honest company.

kawani Dani
1 year ago

Não consigo ter informações sobre o meu processo,já fiz envio de emails, nenhum ainda respondido. Seria bom se tivessem outras formas de comunicação.

dagmar solcan
1 year ago

Should have read the reviews prior to claiming through this so called company .

Anton
1 year ago

They just choose very easy cases and reject others, not even considering abundancy of facts provided. True Lithuanian style of business.

Rita Félix
1 year ago

Não me devolveram o meu dinheiro nem voltaram a comunicar! continuamos a aguardar desde julho

Matt Thomas
1 year ago

They appear to sift out easy wins and take their cut, but don’t do anything you can’t do yourself. Misunderstood my documention, didn’t want to go the extra mile at any point, and ultimately failed with my claim. Not recommended

MD
1 year ago

Skycop was initially very responsive and professional in regard to a claim for compensation that an airline refused to pay directly. I was impressed. Some time later, they informed me that the airline had rejected their initial application for compensation, and took the matter to small claims court. This means a greater percentage of any payout goes to Skycop. This is of course acceptable, as it involves further work, but not the fact that Skycop failed to notify me of the later success of the claim. I only found out about this more than 18 months later by remembering to log into my account, and had to write several emails before they responded, and eventually said they would pay the money I was owed. They said it could take 8 weeks, but when I complained about this, it was paid within days. Skycop should notify you when they succeed with claims for compensation and immediately transfer your money – otherwise it gives a very bad impression.

Kamil Sztwiorok
1 year ago

Nigdy nie używaj skycop! Pół roku temu dałem się nabrać na reklamę że załatwią mi odszkodowanie za opóźniony lot! Mogłem zrobić to sam (widziałem o tym) jednak dałem się skusić na to że firma zrobi to za mnie. Pół roku poźniej nie mam ani pieniedzy z odszkodowania, ani kontaktu z firmą ani możliwości zgłoszenie tego samemu, ponieważ zajmują się tym oni 🙂 NIE DAJCIE SIĘ NABRAĆ!

Pamela
1 year ago

It takes long to recieve the compensation but its worth it.

Debora Santos
1 year ago

We had flight canceled in Lisbon to Malaga , all my friends applied and got the compensation with Compensair .I did with that Skycop and after 3 months they canceled with no reason liars

Vanessa Fuller
1 year ago

Great service easy to use please ignore bad reviews

Emma
1 year ago

Sky cop are so easily to use for getting back when your filght gets cancelled x

rammblings
1 year ago

It is not clear enough when clicking on the first link to make a claim that the claim is to a third party (ie to Skycop). They don’t tell you up front that there is a fee and they’ll keep a significant proportion of the amount due to you from the airline. This information is available on their website BUT you have to go and search for it. After making a claim, I realised I could just as easily make a claim directly with Flybe. Flybe paid in full within 90 days. BUT I keep getting emails from Skycop telling me my claim is about to be suspended, but they don’t suspend it. I’ve received about 15 emails telling me my claim is about to be suspended!! None of the emails have a link to cancel the claim so the emails keep coming!! Not a great customer experience.

Justina Birgiolaitė
1 year ago

Grazino pinigus, aciu

Kamilija Žambaitė
1 year ago

When I filled a form about my late flight I was not hoping anything. But after some time this company really amazed me with a great news. Skycop fullfilled all my hopes. I am very thankful for you hard work!

Algis Tilvikas
1 year ago

Super served well and professionally.,thank you very much

Tomas Adomaitis
1 year ago

Very easy to communicate. Best regards!

Andras
1 year ago

Would not use them for two reasons: 1) They don’t have a full understanding of Regulation (EC) No 261/2004 and the related judgments of the Court of Justice of the European Union; 2) They only work on claims that are “court case free”. For these claims you are better off doing it yourself. All they do is send an e-mail to the airline asking them to pay the EU compensation in accordance with Article 7 of Regulation (EC) No 261/2004. This you can easily do yourself. Additional info on 14 December 2022: SkyCop is now trying hard to delete my review from Trustpilot, pretending as if we had no business. Well, my case number was: 3b943f51.

Yana G
1 year ago

Skycop has collected money on our behalf from the airline after we’ve sent them all our supporting documents as requested. Two years later, we are still waiting for Skycop to send us our money. There is no number to call and they stopped responding to messages once they collected the needed documentation from us to claim the money from the airline. You’ve been warned! This company is a scam.

Mr Woods
1 year ago

Easy application which took the stress away from me. Prompt payment.

Mila
1 year ago

We had a flight cancelled by Ryanair in September 2022. First we decided to try ourselves and claimed the compensation from Ryanair directly. Twice our claims rejected without explaining the reason and without even responding normally (just some annoying paste-copy texts). Finally, we transferred our right to claim the compensation to Skycop, and in less than two weeks we received the compensation directly to the bank account from Ryanair. I do not mind to share this money with Skycop because direct contact with Ryanair was just pointless and waste of time and health.

Jay F
1 year ago

They persisted to get my refund

Oleh
1 year ago

Warning: This company is a scam. They will collect the money, but not pay it out to you! The company has collected nearly $3000 from Air Baltic on our behalf in early 2020; however, they still haven’t paid us almost 2.5 years later. For a while, they’ve been using Covid as excuse for payment delay, but then they’ve just stopped replying to emails. We now need to try and go through Lithuanian courts as that’s where the company is registered.

Paul Smith
1 year ago

All in all Skycops have been great and they managed to secure our compensation, they were great at getting back to us we would use them again in a similar situation.

Samantha Smith
1 year ago

Great experience from start to finish..hassle free

Mahir Alhijazi
1 year ago

For me, I had a first experience with the company, and it was very credible, and it works very well.

Colin Davidson
1 year ago

Quick And Reliable Service,Always Answered Any Questions About My Claim.Kept Me Updated During The Process.

customer
2 years ago

Skycop has been very professional and honest in their communication. They have kept me up to date on the situation regarding my claim. I was provided with the option of taking an earlier payment or waiting for a possible higher payment later on. I accepted the earlier payment and the money was in my account a few days later. Well done to Skycop!!!

Lidia
2 years ago

They’ve done literally nothing. I sent them 4 different claims for delays and cancellations this summer and not only did they not communicate with the airlines, they did not get in touch with me either.

Kamil Witkowski
2 years ago

Brak kontaktu z firmą. Źle naliczona prowizja na moją niekorzyść. Batalia z firmą nie różni się niczym od kierowania swojego roszczenia bezpośrednio do przewoźnika. Różnica taka że tu jeśli wygramy to mniej o ich prowizje.

Gill Bromby
2 years ago

Great company Skycop. The reviews on trust pilot do not do them justice. They took all the stress out of making a compensation claim for our delay. They kept us informed of all updates. Dealt very professionally with all aspects of the claim would definitely recommend to others. Would also use again

Wojciech
2 years ago

Finally, after 3.5 years I received all of the compensation. Well done. I recomand SKYCOP to solve Your problem.

Liene Bindmane
2 years ago

Very good. Thank you

Sean Russell
2 years ago

Well Tui have paid this company weeks n weeks ago but skycop have not paid me, they don’t respond to emails etc they seem to be keeping all the money. Avoid this company as you won’t see your £

Da Mike
2 years ago

Very helpful, super fast true professionals. Much recommended!

Antoine Dusséaux
2 years ago

Airhelp refused to take my claim, so I tried Skycop: fast and efficient (although the UX of their website could be improved).

Leigi Kütt-Gistvall
2 years ago

Very comfortable and quick process to apply for compensation, the company is very helpful! Highly recommend!

Nefeli Verikiou
2 years ago

They responded as soon as they could and they gave me an alternative in order to secure my compensation

Colin Thresher
2 years ago

Very swift action regarding my flight cancellations and they were good and clear what action was required.thanks.

Tomas Zidikas
2 years ago

I red a lot of bad comments that it is scam and s.o. as i was already started a claim with their help, it scared me. In case of 900eu compensation which belong to me i picked 600eu instead of waiting. I got money the same day. Fast and brilliant work.

Vilius
2 years ago

Well done! Very quick and comfortable services.

Agnija Veinberga
2 years ago

Date of experience: November 16, 2022

Kristi Simo
2 years ago

Still waiting for my refund it’s been 9 months, they also do not reply my emails even my several attempts. They are a scam.

Katalin Petra Berkes
2 years ago

I would never recommend or use this company again as a mediator for a flight compensation. They don’t provide you with enough information, takes them extreme long to answer a request, or they don’t answer at all, they wired my money after 10 weeks instead of 4-6 weeks, and they have a very poor customer service! Choose reputable companies and mediators, not Skycop!

Ionut Gori
2 years ago

It’s completely SCAM, they took 400 pounds from WIZZ AIR and didn’t refund me any money. Please avoid this!!!!!

Mr Magoo
2 years ago

Thieves. Filed claim in March, the airline settled in full in April, but I haven’t received a penny and Skycop never responds to any correspondence. Don’t be fooled by the clearly false positive reviews, look deeper at what is really happening. if you deal with these people they will pocket your money and there is nothing you can do about it.

Marlon Oliveira
2 years ago

They just stop replying, my payment is due to months ago. They didn’t let me withdraw my case. Very bad customer service. Not recommended at all

Martynas
2 years ago

In 20 ~days will exactly 4 years when this claim was made, and in this period a had to write around 7-10 email reminders to get feedback regarding my claim. Taking out from the scope Covid time and court case with flight company, in the last stage I had to write few more reminders, I got answer that I will receive my payment in 8 weeks, and after additional 24 weeks when I wrote once again reminders about the payout, I was ignored and I had to write NEW message (question) with reference to my primary claim to get some reaction/response and finally the payout. I think for better service you as a company should write (let it be automated) messages about the status of the claim and that client is not forgotten.

Graham
2 years ago

Skycop was brilliant they paid my money into my bank account in two working days can’t fault them will definitely use them again

Annamaria
2 years ago

I received the information on May that I will get my refund in 6-8 weeks. Now we are after 6 months and still nothing. I’m trying to contact the company, but unfortunately no reply! Very bad service! Do not trust them!

Jashar
2 years ago

Very good company, very friendly ❤️

Zivile Yoga
2 years ago

Such an amazing service. Very communicative team and officiant from beginning to the end. It was extremely easy to submit all the needed paperwork and it was very clear to follow the whole process. It takes a moment but Scycop is definitely working hard to get your well deserved compensation and they actually do get it! I recommend their service to everyone who experienced travel disruptions!

Jay Bolk
2 years ago

NEVER USE SKYCOP. Believe me… Submit claim directly to flight company. You WILL GET a money, because with them is impossible.

Steve Marson
2 years ago

It was terrible how we were treated dumped in Germany with no staff to tell us what’s going on I will never use sun express again

Катерина Наземцева
2 years ago

I am very grateful to Skycop.com for their quick help. My flight was delayed by 5 hours, the airline did not respond to the letters (when I called, they asked me to write to the mail). The first response to the mail from the airline came on November 2 (the flight was July 23, 2022). Skycop responded in a timely manner, kept up the feedback, and forwarded the refund in September! I am very grateful and highly recommend it.

szymon bankowski
2 years ago

All take a long time but finally got some offers…

Zarema Shafigullina
2 years ago

Good job gays, I’ve got many very fast!

Mr nicholas millin
2 years ago

Don’t go near this company!! Filled form out, they eventually got back to us offering half the compensation we were owed, they told us if we accepted the lower amount they would cover the payout even if the claim was unsuccessful!!! Got in touch with TUI who told us they have already paid sky cop the full amount 5 weeks ago!! Sky cop told us in a e-mail we shouldn’t expect anything until mid-November. Absolute liars, they have banked it along with everyone else’s money and collecting the interest. I expect to start legal action with the evidence from TUI.

Stacey Morris
2 years ago

Please do thorough investigations, our delay from LHR to BGI on BA0255 was due to aircraft problems not the weather. The weather at LHR was quite fine on the 29th of September 2022. Trying to fix the problem with the lights on the aircraft delayed the flight then eventually having to change the aircraft to ensure a safe flight.

Alexis Lefteri
2 years ago

Very trustful company, they helped me with everything so quickly. Just give them what they want and surely they will win the “fight” for our rights! Thanks!

Kirsty martin
2 years ago

Date of experience: September 22, 2022

Justas
2 years ago

DO.NOT.USE.SKYCOP. They have stole my money as well. I have filed the claim 4 months ago and it was moved to claim approved almost immediatelly. I have also contacted airline directly and while they were reluctant at first, they have said claim is already paid to skycop. If its already paid out by airline whats the problem of transfering it to me ??? Claim #251fc120

Karolis Kaminskas
2 years ago

Great service, smooth and organized. Truly greatfull. God bless

Alius Bučinskas
2 years ago

Its probably worst company I dialed with… Applied for compensation in 16 July for 800 euro for two persons for 5.5 hours flight delay. Still no reply from Skycop.com , ignoring all emails and online messages. I feel that they got compensation of this amount and just steal my money. I will be contacting Airlines on more information on this case. Stay away from this scammers.

Dorothy Chattaway
2 years ago

Very easy to use their site, no complicated questions, just basic details and a copy of your boarding pass. The airline were not even acknowledging I was on the flight, but sky cop took up my case and paid money into my bank account within two weeks.

ytu utrr
2 years ago

Looks like a Fraud Company. I submitted all the documents of delayed flight by 5h. They received and reviewed all the documents and told that it is eligible. But 2 weeks after the claim was rejected as not eligible. Air line transferred money to Skycop!! Avoid at any cost this fraud company!

Greta
2 years ago

They have not answered my messages and kept ignoring me until I have contacted consumer protection. It took a year to get back my compensation

Stephen Wakeman
2 years ago

Sky cop where excellent quick and easy process to follow absolute must company to use for your claim

Sandra Lawless
2 years ago

Really dreadful service and extremely poor customers service. Friends got their money back directly from airline 2 months ago. I’m still waiting for my money since flight in July and it’s now mid October.

leanne hodges
2 years ago

Date of experience: October 17, 2022

Juris Rucko
2 years ago

On September 1, 2022, the flight to Riga from Stockholm was delayed for more than 3 hours. I sent an application to Skycop, and after a month and a half I received compensation.

Eftychia Martinidou
2 years ago

Fast, efficient kind

Jessica
2 years ago

Had a great experience with skycop after having a very stressful experience with TAP Portugal. They took my complaint and I’ve got my compensation in my account now. Thanks skycop!

Jamie Gallagher
2 years ago

Date of experience: October 11, 2022

Jura
2 years ago

Эта компания молодцы!Компенсация была выплачена в кратчайшие сроки.Они знают своё дело.

Robert Woodhall
2 years ago

We had a delayed flight so we got in touch with skycop it’s been over a month since the first call to them and all I was told lt was being sorted with tui still waiting for an answer to what’s going on

Jogaile
2 years ago

I DO NOT RECOMMEND, BECAUSE OF THEIR SHADY ACTIVITIES Finally got my payout, but only after I told them they had 3 days to pay me or I’d bring a claim against them via the State Consumer Rights Protection Authority in Lithuania because another company and airlines helped me with this case and provided all the required information that proves Skycop received my compensation from the airlines. I recommend everyone else to do the same: contact airlines directly and ask to provide the invoice so you will be able to get your money.

Dovydas Brazys
2 years ago

high-level communication about the progress of the process

C Peters
2 years ago

Due to 23hr delays in Lanzarote with Tui in November 21, l submitted a claim with sky-cop as l didn’t seem to be getting anywhere with Tui, once they accepted the claim,l was warned that because of the covid, claims were taking some what longer than usual, after a couple of emails around march was told they were still waiting for a response from Tui. I had actually forgotten about the claim until last Sunday when emailed them again,it took them until Thursday 29th September to respond, telling me my claim had been paid out, and if l could fill in my bank details on the sky cop site, it could take 6-8 weeks for the payment to go through, although l’d no sooner submitted the details it was in my bank account within 10 minutes. l have read some of the reviews on the trust pilot site,and was worried this claim was dead. Sometimes communication can be slow due to the time difference, all l can say is ask them if they can update occasionally on the skycop site leaving your name claim number and email address. My claim took 10mths, but l did get it l found them slow but in these times it’s sometimes just being patient.

Rado Matisko
2 years ago

I filed for a compensation. The airline confirmed they sent the money to Skycop account, but i did not received any part of the compensation. They kept the money, they do not respond to any of my messages. Definitely avoid this website. DO NOT USE SKYCOP EVER !!!

Greta
2 years ago

Got a response within a day with unsuccessful claim for delayed flight from skycop. They have explained in email it was unsuccessful due to bad weather. However, there were no issues with weather on the day. Have made another claim through aircraft website, which has been successful and have got compensation in my bank. Bad performance skycop

Simon Greenwood
2 years ago

We made the mistake of flying with Qatar Airways the worst airline in the world in July. Their ground staff are rude, arrogant and shady. They denied our claim but Skycop sorted it out for us. We were kept updated on our claim and it only took a month which is acceptable. Money paid into my account within 2 days. The reason for 4 stars is the commission is a little on the steep side. Otherwise I recommend them.

Eljon
2 years ago

Date of experience: September 27, 2022

Goran
2 years ago

They rate is 30% of claim if they see that there is an garantee claim they will be boring sending email. As I start my claim over them and few more company’s and straight to aircompany get my money with no interes and actualy full refound. If they charge less maybe I will take they offer but 30% is too much.

Red D Gaming
2 years ago

Next month it will be an year since my claim and they have stopped responding to me for about half of that year… No answer or anything… deeply disappointed! Does this mean my money have been stolen or did i just donate them to the next scammer?!

Dragan Danilov
2 years ago

Dont go with this company !!

Evelina Cikanavičiūtė
2 years ago

I was waiting for my compensation for 3 years (begining on 2019-09-04). It was solved just after active asking about process. I have an impression that if I wasnt be showing bothersome will I wouldnt have got compensation.

Debbie Handley
2 years ago

We were delayed for 3 1/2 hours flying out to Gran Canaria, we contacted Skycop on our return and within a week we got compensation. Highly recommend them. Thank you

Martynas Makarovas
2 years ago

I would like to express very professional communication with Skycop team, and problem solving approach with final compensation paid, especially when new head and owner Tomas V. joined the company! Now we could trust and move forward within the Skycop.

Lina
2 years ago

Tikejausi uz atideta skrydi gauti didesne kompensacija, bet atgavau bent dali. Aciu uz pagalba.

Jonito Bregasi
2 years ago

Fake, cheaters, liars, thiefs!!! BE CAREFUL! They dont respond after they take your documents and signatures!!! They will grab your money!!!

Taavi K
2 years ago

Due to delays I was stuck in an airport for 5 hours and the plane company changed the airplane to an old piece of junk that was very uncomfortable ( the planes are the reason I fly with them in the first place). I googled around and saw skycops and had heard about them, but unsure how it could help me, but it turns out – they could and I am happy!

Germano Poli
2 years ago

Date of experience: September 15, 2022

Maria Fe
2 years ago

They are approachable and reply quickly. I give them

Marija
2 years ago

Very disappointed. I submitted my claim for the cancelled flight in June, since when no updates. In the claim I see that I should have received 400 eu, but no bank details were requested fromme and it says paid (no clue to whom and then!????) I feel scammed. I even contacted their customer service – nooo answer from them. I will never use their service again.

JONATHAN GILMOUR
2 years ago

Waste of time filling out form as anything not 100% simple they can not handle it.

Natasha D
2 years ago

It’s been 7 MONTHS since I received the email telling me that the airline transferred the compensation (claim #e8b85a0a), and that the compensation should arrive on my account in 4-6 weeks! In the meantime, there has been no communication from this SHADY company. They ignored one email from me and I just sent them another one. Maybe this way they will react!! Learned my lesson. If I am in a similar situation I will never go to a company like this one and will claim my compensation directly from the airline. AVOID AT ALL COSTS!

Jonas
2 years ago

extremely bad customer support, after more that half year being ignored, writing emails every other day, I was able to get my compensation…

Ida Poli
2 years ago

It was a pleasure collaborating with you SKYCOP

Ricco A
2 years ago

The claim was approved two years ago and is yet to be payed out. Their customer service doesn’t even reply anymore. This company is a fraud. Go with a different provider.

Slavo Holec
2 years ago

i found out year later they lied to me as they said “airlines refused to pay for my claim”.true is that airlines paid for my claim to them i even have got a receipt now but they kept all my money and did not send a penny to my account. avoid avoid avoid.

David Moloney
2 years ago

Told I would have my claim in 6-8weeks. Has been 5months and still havent answered any of my emails regarding my claim

Sofia Avraam
2 years ago

Not impressed! For a 250 Euro claim to which I would be entitled to for a cancelled flight by Wizz I would have been charged a success fee of 50% for each passenger travelling which is far too high for such a small claim and in fact in accordance with their terms and conditions they would have been able to charge me even more , that’s to say a success fee of 90 euro plus an additional fee of 125 euro for legal representation ( the initial letter to the airline is done only through a lawyer and amounts to legal representation) hence the total success fee would amount to 215 Euro leaving me with only 35 Euro in compensation! They must be joking!!

Laurence D-M Lau D
2 years ago

Update 04/22, après 2 ans et 7 mois je viens d’obtenir enfin mon remboursement. Je reste d’avis que le suivis et l’accompagnement n’est pas bon. Expérience désastreuse, Je vous déconseille fortement de passer par cette société, je vous conseille vivement de mener directement vos procédures avec les compagnies directement. Au départ, trés réactif et un suivis régulier puis vient le moment du paiement… plus de nouvelle. Je relance depuis maintenant 1an et demi pour obetenir mon paiement je n’ai aucune réponse a mes mails !!! Ils ont probablement encaissé depuis longtemps l’argent mais le remboursement au client n’a pas été effectué. Je pense entamer une procédure judiciaire à leurs encontre vu qu’ils ne prennent plus la peine de répondre. Cordialement.

Craig Hogg
2 years ago

Still no pay out despite them getting paid off the airline. Almost been a year since I started the claim. Absolute joke of a company. Sky Cop asked for the details of my claim via this website weeks ago but still no update or response to my messages. Probably think its funny getting customers hopes up again and then still keeping their money. Update- Finally got my payout, nearly a year later but only after I told them they had 14 days to pay me or I’d bring a claim against them via the State Consumer Rights Protection Authority in Lithuania. I recommend everyone else to do the same.

Michael Higgins
2 years ago

Flight delayed 11 hours contacted Skycop who took it from there and we received a very satisfactory settlement without any undue hassle, Thankyou skycop

Lisa Vassallo
2 years ago

Compagnia molto disponibile. Skycop ha sempre risposto in modo chiaro e veloce alle mie email. Non so quando faranno arrivare il mio risarcimento, ma spero che faccino un buon lavoro in modo da ricevere la compensazione il prima possibile

Tutsey
2 years ago

Date of experience: August 10, 2022

Karolis Kaminskas
2 years ago

Do not use this company. After 3 years still nothing. And even they not write back to emails. Claim no. #237f9ab8

Faical Fay
2 years ago

They do all great and they have a great team .

Tomas
2 years ago

All great, with the exception, that Skycop doesn’t hinder them selves to work with getting back the passengers rightful expenditures for getting back home on their own. The work only with the compensation.

GIORGI MTVRALASHVILI
2 years ago

Very good and very fast

Asta
2 years ago

Labai džiaugiuosi kad kreipiausi į Skycop! Skundas pateiktas operatyviai, kompensacija išmokėta. Ačiū!

Matija Kljaić
2 years ago

07.2020 was claim. Until today 29.07.2022. I never received money. When i try to contact them, they never respond! It’s a scam

Marcozs
2 years ago

DO NOT RECOMMEND The worst flight compensation company. I’ve been trying to contact them for a few months now and they completely ignore their customers. My claim has been accepted, the flight company paid them our compensation, and I was assured to be paid in 8 weeks. Nothing has happened and now they don’t answer any of my emails. claim number #40b20209

Dan Iulian
2 years ago

Update: After all the discomfort created, 2 weeks ago they asked for details of my case through this platform (even if I sent them dozens of e mails all these months and didn’t care to answer any one of them) but guess what: still NO answer. Guys, personal advice: don’t even consider get in contact with these scammers!!! They just take your money and never answer back; the airline sends them the compensation and they never get back in contact with you!!

Jokūbas Slavinskas
2 years ago

Skycop helped me getting the refund back in 2020 first Pandemic flight cancellations.

Aleksandr
2 years ago

More than a year has passed since the confirmation of payments by the airline. The company has stopped responding to messages altogether. Two appeals hang in the process of payment #a17763a3, #28b00c76 Emails are not answered, online communication channels are also not answered. Update: Another year later – no replies, no payment

Jonito Bregasi
2 years ago

VERY VERY BAD COMPANY!!!! THEY ARE A SCAM!!!! PLEASE DONT WORK WITH SKYCOP!!!!

Prodeje
2 years ago

It’s been over 2 months since I filed a request on their website, and I still haven’t heard back from them anything. Reading the other reviews on TrustPilot, I believe I made a mistake. But please, pursue your rights on your own, do not use these shady people!

Alex Fornes
2 years ago

Hello, Still no news after almost 1 year and many reminders and after you received compensation from Air France / KLM on October 8, 2021! When are you going to transfer me the money? claim # bba46de9. Looking forward to hearing from you soon

andras tamas
2 years ago

Nachdem 3 jahre ist erledigt ! Alles klapt super danke Skycop !

Deimantė Vyšniauskienė
2 years ago

Del lektuvo gedimo laiku negalejome isskristi. Laukeme 6valandas kito lektuvo. Uzpildeme i skycop pretenzija ir gavome kompensacija. Zmogiskumas garantuotas. Aciu 😉

HN
2 years ago

wasting time, not worth it. contact the airline directly.

Tania Bau
2 years ago

Molto chiari ,linguaggio semplice e diretto

Diana Jaruševičiūtė
2 years ago

Sveiki, džiaugiuosi kad yra tokia svetaine, kuri leidzia pasidalinti savo, sakykime, pagandintomis atostogomis. tikimes jog padesite gauti kompensaciją

Ramialtourkman10
2 years ago

Good handle well very fast and I like it recommended

Doe
2 years ago

TUIFLY state they have paid SkyCop my compensation oh the 21/03/2022 but I can’t get the money off them. There’s no way all of the five star reviews are genuine. The company is impossible to contact and ignores all requests for an update. In response to Sky Cops reply, I have been trying to contact you for an update for over 3 months via your website, email, your corporate email address. I have sent you another message via your webform today for an update but doubt I’ll get a reply. If you do pay me my money, I’m not confident, I will change this review. PS ; I got a confirmation that you had opened and read all my emails so don’t play dumb.

Andrius
2 years ago

Kompensacija užtruko, bet visgi buvo išmokėta. Skycop įvykdė savo įsipareigojimus. Dèkoju už tai.

Andrius
2 years ago

Impossible to contact, does not answer to emails. Compensation is delayed. Do not recomend.

Emilis Kasparas Ramunas Banys
2 years ago

Date of experience: May 24, 2022

Bence Szabò
2 years ago

Many of the fellow victims have written terrible reviews about this company and I can only agree with them. I have filed my claim months ago and they don’t even bother to update me on the compensation process. They don’t answer emails, or website messages, and based on previous reviews I don’t expect they ever will. If they reach out to me and settle the issue I will change the review but at this moment this entire company looks like a scam. Highly recommend not to use their services.

Dan Iulian
2 years ago

Still being ignored, the payout was initiated 11 weeks ago but it still didn’t get to me yet and also nobody answers any emails… I will file a complaint to European Consumer Protection and I highly recommend all the passangers that were scammed by Skycop to do the same. It’s been 9 months since I’ve filed, the flight company confirmed they paid skycop over 4 months ago and they still don’t answer any emails.

Martin Smilevski
2 years ago

Settled the claim in my favour. The fee 50% is a bit high but they did their job right.

Justyna Swiniuch
2 years ago

I strongly don’t recommend Skycop service. My claim was accepted and completed quite quickly but I have never received money. My claim was completed about May 2020 and from that moment Skycop ignore me. I have sent multiple emails last 2 years with simply question about any update but never received any response. Awful customer service. They collect all my sensitive data for bank transfer and now ignore me. Seems like a scam company.

Lina Labinė
2 years ago

Pačioje pradžioje komanda labai šauniai bendravo, palaikė ryšį ir tada “atsitiko covid”, kas visą procesą sustabdė net dviems metams! Tai buvo žiauru. Gaila, kad negavau atsakymo į keletą paskutinių užklausų apie tai, kaip vyksta procesas. Tačiau rezultate buvom be galo laimingi, nes patys niekaip nebūtume pasiekę tokio rezultato, ypač, kai prasidėjo karantinas. Tikrai rekomenduočiau pažįstamiems!

Tojan Dardha
2 years ago

Date of experience: April 21, 2022

Dāvis Sārmiņš
2 years ago

My claim was not super easy so they just dismissed it. Useless service. You might as well just claim with the airline itself since they do not provide any other service other than simply passing on your data and hoping for the best to scam you 50% as their fee.

Julio
2 years ago

I copied someone elses review, as I’m in exact same situation: Scam! we filled our claim for delayed flightin 2019, in 2020 Skycop informed us that they won the case and in 6-8 week compensation will be paid to us. So to this day still no compensation and no comunication from their side, every few months trying to contact Skycop, but no reply. We tried to fill claim straight to avia company and we got to know that money fot compensation is paid long time ago to Skycop. Don’t be scamed like us. UPDATE: We have contacted them many times, and always the answer starts with “Due to covid..”

Navl
2 years ago

Thanks to skycop for the help. Due to the current situation in the world, the duration of compensation has been delayed. But in the end, everything ended successfully. Once again I thank the team of people from skycop who fought to the end. Thanks to!

Marcelo
2 years ago

My flight got delayed and skycop helped with my complaint. They did all the work!

Renata Raliugaite
2 years ago

Very fast response to a claim. Even in the conditions of covid-19, everything was decided. Super job!

maider mitxelena
2 years ago

Hace 3 años que skycop confirmó mi indemnización y todavía sigo esperando que me devuelvan la cantidad aprobada. Les he escrito muchas veces y pese a que siempre he obtenido respuesta, no ha servido para nada. Confié mucho en ellos y ahora estoy muy decepcionada. Última vez que confío en esta empresa.

Nens Murati
2 years ago

Date of experience: March 03, 2022

Alex
2 years ago

Hi , not sure what`s going on if is a SCAM or not , but my claim was approved on 17th Aug 2020 , and the payout was initiate on Nov 2020 , now we are in Jan 22 i can say it`s pretty much very long time. After my repetitive emails about some updates lately i get no answer anymore and if there is an answer they will come with the excuse of Covid19 delay payment, seriously ? I`m not sure if i need to pass over the claim to another company as looks like Skycop is not moving forward anymore. Thanks you Edited: claim received but not as specified , lack of information , lack of communication , they said this went in court to claim which occur more charge form your compensation but they don`t provide the evidence, overall I don`t think that will deserve more than 2 stars.

Nedas
2 years ago

I choose Skycop because they always save my time.

Arkadi Aleksejev
2 years ago

мой рейс был задержан . я добрался до места с большим опозданием. что нанесло мне моральный и физический ущерб . я очень устал и у меня осталось очень мало времени на отдых перед выходом на работу !!! подав заявление я надеялся получить компенсацию и я её получил в кратчайшие сроки. я очень рад и благодарен за вашу работу !!!

David
2 years ago

very good service, I recommend it

Virginija
2 years ago

Great! Quickly received a compensation

Vytautas Kropas
2 years ago

Our claim was successfully completed ! Many thanks to Skycop for their persistent and professional work during nearly three years as the airline was finally forced to pay compensation for the damage caused by the flight delay. During this time, Skycop kept us duly informed of the progress achieved. We would highly recommend using services of this company in case of problems with airlines.

Brando Hysa
2 years ago

Date of experience: January 15, 2022

Ifraz
2 years ago

Update Jan 2022: payment received at long last. I have been waiting for my payment to be made for over year now the claim is approved and has been at the payout initiated for a year. The reason for delay is the pandemic, why is this not automated ???? And how much of a backlog have they got to process a payment ??? I’ve been paid out from another company for a different claim with in months so I am glad I didn’t use skycop for that claim. Claim number 3676729f

Vilija
2 years ago

Skycop assisted me during the case with one of the flight operators (flights cancelation-related issues) – at first, the situation was identified as “non-refundable” (due to general strike), but later on, I was informed by the Skycop team that the case was opened and they helped me through further proceedings. The process was quite long, but everything was handled by the Skycop very nicely. I am grateful for that.

ashwin bellamkonda
2 years ago

Had a claim raised with Skycop team for a delayed flight. It was not quick and easy from the airlines as they took enough time to settle but Skycop was on the case till the end and the claim is settled successfully. Tough case but really well done Skycop team!! Highly recommend!!!

Imants Cirulis
2 years ago

I was very surprised when money comes today to my bank account after two years of waiting after my flight was delayed in january 2020. Now case is completed ! Thank you Skycop team for your work. I will use your services again if my flight will be delayed or cancelled in future. Br Imants.

Marius Kacinauskas
2 years ago

Po ilgų ir kupinų intrigų 4 metų pagaliau – PERGALĖ! Vietomis trūko komunikacijos ir konkretumo, tačiau viskas buvo atlikta kaip ir numatyta. Noriu tikėti, kad jei ne Covid kompansacija gautumėme daug greičiau.

sorin uzun
2 years ago

Claim #e7e89599. Almost 2 years passed since the payment is initiated and no money yet. Edit: Today, 11.01.2022, I finally received it. Rating changed to 5*.

Virginija
2 years ago

Sveiki, dradzia puiki- pretenzija pildosi labai lengvai ir paprastai. Šaunu.

Dmitry Grachev
2 years ago

I’ve had a flight delay and made a complaint with the Skycop. My flight was on 10th of July, I have my complain confirmed on 13th of July and it’s been almost half a year – no result, no updates. I don’t see what the point to work with this company, you may send your complaint yourself. Anyway they will never sue on your behalf and help you. Jast waste of my time, I’m very dissapointed. P.S. My reply to reply below: may you send any confirmations that you do anything regarding my claim? If company doesn’t reply to you – why don’t you take this to court? I may send a claim to the air carrier myself and in case of reply I won’t have to pay you 300 EUR just for the message to air carrier

Mamanding Ndow
2 years ago

Efficient service. I submitted my claim with all necessary documents. I did not do anything and I received my compensation within 3 weeks they transferred money to my bank account.

Vygantas Sk
2 years ago

Thank you. Very good.

Vaidas Rackauskas
2 years ago

viskas ok, platforma veikia gerai

Zdravko Yanakiev
2 years ago

After not receiving a response from the airline for my 6-hour flight delay and not getting help from their customer service, I decided to turn to Skycop about my claim. Their service was friendly, polite and quick. I received my compensation just 10 days after I contacted them about my claim.

Paula Osmane
2 years ago

Everything happened very smoothly, would recommend this company.

Stanislav Karmysov
3 years ago

It was the worst experience ever. The communication from Skycop was awful, basically no communication from their side. I was always texting them to get any news related to the claim, as well have been texting to the air company. It was the biggest mistake to ask for compensation through Skycop, the price I paid was not worth the quality of service they provide. Next time I will claim directly to the Air company.

Gouazar Hamza
3 years ago

Skycop did send me the money, I would give 5 stars if it didn’t take too long, Thanks Skycop

Karolina Tutinė
3 years ago

Labai didelį ačiū sakome skycoop komandai. Labai rekomenduoju

Rimas Zarauskas
3 years ago

Date of experience: November 09, 2021

Tako
3 years ago

This company helped me a lot during this trouble so thank you a lot

Valentijn Hart
3 years ago

Claim is taking 4 years! Our flight happened in July 2017 and been waiting since. ‘payout initiated’ status since 2 years or so. Claim #8b0fc974. And when asking for an update you get the same robotic emails that due to ‘Covid’ the situation takes longer or you get no reply at all. The lack of communication is the biggest problem for me as this is starting to look like Skycop collects the money and only pays out to customers when they start a fight.

Toms Sutris
3 years ago

Hello, Claim has taken more than 2 years, and recently SkyCop has stopped responding whatsoever. I’ve been waiting more than month now since my last email, and about 3 weeks since I wrote them on Facebook. My claim #da897ca1 has been approved for more than a year, but since then no real progress or communication from SkyCop. Their service now seems more like a scam then real help to their customers. If they really cared about them, we could search for solution not just ignore your costumers.

sigita paulauskiene
3 years ago

Date of experience: September 21, 2021

Arvydas
3 years ago

Date of experience: September 18, 2021

Марго Маргарет
3 years ago

Добрый день. Столкнулись с задержкой рейса и обратились в фирму Skucop,о компенсации.Ждали около двух лет,в связи с пандемией была задержка по выплате.Но фирма вернула деньги,поступила честно и мы очень благодарны за внимание к нашей претензии.Я рекомендую эту фирму ,обращайтесь.

Povilas Plukas
3 years ago

Profesionalus Ernesto ir jo komandos darbas. Nuolatinis atnaujinimas apie situaciją leido jausti pulsą. Su pagarbą žiūrėjau į ryžtą 3 metus kovoti dėl mano kompensacijos, ir galiausiai pasiekti ją, kai jau visai to nesitikėjau.

Maicon Borges
3 years ago

It’s been 3 years that I’m waiting to receive the compensation of my claim of number #e6ff8928, the airline has paid Skycop and the payment process status appears as initiated but they’ve never transferred the money to my bank account.

Vygaudas Ušackas
3 years ago

We lost the luggage on the trip from Asia. Thanks for a smooth and professional recovery.

Audrius Bulvydas
3 years ago

Date of experience: August 06, 2021

Pizzoli Sabrina
3 years ago

Helpfull. Thank you

S N
3 years ago

Excellent service. Real fighters. Highly recommended even a bit tricky way to get more money to them. Business is business and customer happy

Sintija Turkopole
3 years ago

This is not normal. I had my flight cancelled on July 2019 and I still haven’t recieved my money! I have sent countless of email and i was really understanding and polite and nice for a WHOLE YEAR! Its now 2 years later and still no money in my bank account! Skycop told me that the airline has already paid for my cancelled flight which means that all this time they have just kept my money! They are talking about some kind of bullshi* about these times and that they are struggling as if we, people who trusted skycop, are not going through hard times as well. At this point, I am just done. I know that i will never recieve my money from them and all I wanna say, not to you skycop ( f u ), to other people who are thinking about trusting them, its not worth your time or your nerves. And at the end of the day, you still wont get your money back! Sad, was really disappointed.

Marion Hinds
3 years ago

I would never use Skycop again. In future if I ever have to make a claim I will do it myself. Skycop never kept me informed of progression. Sent automated emails in response to my emails to them, as noted in previous reviews. Thats what there good at doing. When you go on the online account. The only information you will get is that the compensation has been granted. At that point it remains at that for months even years. They never respond. Its so frustrating to not get any response from emails sent to them. Your query is never answered. They are very shoddy and unprofessional as a business. I guess they don’t try to improve, and not swayed by negative reviews. That in itself goes to show what kind of business they are. It has taken 16 months to finally get my compensation, and thats with me having to send bombard them with review after review. My last review I sent I guess they were fed up with me and caved in. I bet I will also get an automated response to this review as well. FOLKS DO THE CLAIM YOURSELF. WHO NEEDS COWBOYS TO FIGHT FOR YOU. Thats what they are. NEVER AGAIN WILL I EVER USE SKYCOP…….

Helder
3 years ago

I just want to say many thanks so solve my issue. Skycop was my second help and since 2018 never gave up on my case until I got the airline to pay me the due. Many thanks for all. If in the future I need help again for sure I will use Skycop again.

sony Kopfmann
3 years ago

Be Carfuuuuuuul !!!!! Not Serious company ! I send them all information about me :Passport , a fly ticket , power of attorney….. I am waiting since 2019 ! Every time they just write you a (tranquiliser) , they took your compensation at the end you will give up

Paul
3 years ago

Do not use Skycop find an alternative – Scam! I posted on here in Feb this year and Skycop responded asking for my claim number and promised to get in contact or resolve. Despite several follow up emails from me I still have not heard a thing. It has been nearly two years since my claim and 18 months since my claim was successful – I still have not received the funds. My claim ID: #d4d6c581

Otilija Miseckaite
3 years ago

Super, highly recommend

Наталия Алимова
3 years ago

Спасибо огромное команде skycop за проделанную работу! Мой рейс, Москва- Рига был отменён по неизвестным причинам. Это было 15 июля 2019 года. Авиакомпания айрбалтик не связалась сама и не пыталась помочь. Я обратилась в компанию skycop за помощью получить компенсацию от безответственной айрбалтик за несостоявшийся полёт по графику. Честно сказать, уже сомневалась в положительном результате, но спустя , вот уже два года мы добились успешного, положительного результата. Получила денежки на свой счёт. Спасибо всей команде, тем с кем общалась лично в переписке и тем кто был за шторкой. Спасибо! С Уважением, Наталия А.

Andrius Šatas
3 years ago

The claim took more than a year, but I was happy to get it. The only thing is that skycop fee is half of the whole settlement. So quite steep fees.

Ugnius West
3 years ago

Terrible, claimed for 6 flights, got answer for 1 like auto reply. Writed several times more, but my cases was never replied. Top priorities but you dont see my claims.. nice 😉 I’ve already wrote to another company.. If you wanna take investigation here are my numbers. Your request number is 77398. and #593eb0d7

TJ S
3 years ago

Went through long process and at end told me they couldn’t help due to really specific rules

Ilia
3 years ago

Skycop received my money from the airline, but did not pay it to me. The flight was in 2019 (December 16) and as I get it, my money was “stolen” by the Skycop. My claim #8c6d4e49 has been in “Payout initiated” status for over 2 years. I will appeal to the court, as I have moved to Latvia. So this Lithuanian company will have to respond. I wrote about 5 emails to Skycop since 2019. For first 2 I got answer, but then I’m totally ignored. No answer at all.

SARAH JAMY
3 years ago

Date of experience: June 26, 2021

Ami
3 years ago

Via the Skycop web site, I submitted a claim on the 11th of august 2020. On 21st august 2020, the airline paid the compensation to skycop. In the 9th of December, the airline company confirmed to me with an email containing the payment reference that the compensation has been paid to skycop bank account since august 2020. I then contacted skycop support team twice in December. I systematically received a generic response saying that: the payment of my compensation by the airline company is taking longer time than expected due to Covid. Whereas the compensation was already paid. I also contacted them on April 2021, another generic response saying that the payment process is taking longer due to the Covid. On the beginning of June, I contacted them by joining the proof that the airline company has paid the compensation to skycop bank account. Since then no answer. It is a scam. They use the covid to justify long delays to discourage you. You spend more time chasing them than chasing the airline company. Avoid using their service. In fact even though you get compensated, you won’t receive any money. I was suprised by the above overall ratings because they are far from the last 12 months reality. Filtering above reviews, by just keeping organic reviews (reviews written by customers on their own initiative, without being asked by companies) and just keeping the last 12 months reviews, you get this rating: Bad: 76 % Excellent: 17% Great: 6% that is more accurate claim: #2a73fd4e

Ieva Veličkaitė
3 years ago

We waited for compensation for two years. The claim was settled quickly. The airlines transferred the money back to Skycop’s account in 2019, but Skycop avoided returning the compensation to us by mid-June 2021 and also deducted the commissions. Such service is not worth such commissions, we are dissatisfied, we will not choose the service anymore.

Marija Kauffman
3 years ago

Fast, professional, easy and communicative! Totally recommend Skycop if you have any issues with canceled or delayed flights.

Mark
3 years ago

I’ve only used them once but they are quick in reply, sometimes several times a day. And they managed to give me a refund via one of the airlines I put a claim against. The money was in my bank account in 2 bank days. Only downside is the fee that they charge.

Irina Rovda
3 years ago

Į am satisfied with the outcome to my request for compensation. However, IT tik mirė than a year to get the compensation. IT might be because of the pandemic. I am really thankful for skycop staff.

ABDO ALQADI
3 years ago

I am submitting for the first time two requests to review my flights that were lost due to airlines, and the total of the two flights is estimated at $3500..approx. I am eager to watch your company return the money to me in return for reviewing it.. but I am not optimistic because I did not find any of its clients received compensation in order to be optimistic, what is the reason?!!

Gey Key
3 years ago

Excellent service! It’s been 2 years since my canceled flight. At first attempt airlines tried to avoid liability, but the team said that they will be fighting until the end. Last month I’ve received a message from the team that the compensation will be paid by the airline. Have to say, I forgot my appeal after first unsuccessful try but I’m really glad to know that this team was working all that time to reach the successful result. I highly recommend!

vasile fulea
3 years ago

My feedback is : very wonderful person on board the captain very well person and crew members very polite and friendly with us. Keep going.

Emilie
3 years ago

Great company! I did not expect to get so much refunded, and it all went very fast!

Valentin,Norsic Hogac
3 years ago

Skycop gave me hope that together we can fight this huge companies. Thank you Skycop

Marcin Neubauer
3 years ago

po 10 miesiącach musiałam się przypomnieć i po 2 dniach dostałam kompensacje na konto, a już nie wierzyłam że dostanę. dziekuje

Rafa
3 years ago

Took way too long. From the moment I submitted request it took 3 years to receive the money. After it was confirmed by airlines it took more than a year to receive money from skycop.

Osvaldo Peuyadi
3 years ago

I’M ANGUSTED, THIS IS THE FIRST TIME I’VE EVER CLAIMED AND ASKED FOR YOUR INTERVENTION. Osvaldo

Milda Ramelytė
3 years ago

Dėkoju už suteiktą kompetenciją už skrydį, tik laukti jos reikėjo du metus.

Mykolas
3 years ago

Cant complain about Skycop. Already complained about airlines.

Lotte
3 years ago

Skycop send me an e-mail after two years that I still can get back my money of a flight I had to cancel suddenly that time. Very nice surprise! Very good service.

Arthur Carlos Bernardino de So
3 years ago

After two years and more than 18 moths after company authorize payment i still having no informations and not received anything, always when i asked about he askme the same document ( acount data ) that i have already sent many times, and said that will be processed in 4 or 6 weeks.. Two things happened here, or they have the worst service ever or they stoled my refund because company have already authorized … When support is contacted he said that a “expert” will contact me by email 🙁

Edward Fontana
3 years ago

This company is a pure scam. I have been waiting for my flight refund for almost 2 years. 9 hours delay Vienna – Bilbao. Most likely they will file bankruptcy and I won’t see my money. Payout initiated update: Payment from the airlines is initiated. The typical payout period is 8 weeks. We will notify you when it happens! I’m still waiting for it after 6 months from this message. I texted several emails without a reply. Beware of criminals like Skycop.

Maria
3 years ago

Nie polecam Od października 2020 roku nie otrzymałam odszkodowania.

Elena Kolye
3 years ago

I had such a horrible experience with this company and regret using their service. I can’t call it a service though- waste of time. Reference #14f9461e. Filed it in 2019. The payout was initiated more than a year ago but they didn’t reimburse me or respond to my email. Just scammers. NEVER WORK WITH THEM!!!! P.S. even in their lame comment below they couldn’t explain why they don’t respond to their customers’ emails. FRAUD AND SCAM, all I can say.

Skyscam
3 years ago

WHAT A SCAM! 60 weeks since my compensation request has been approved (took 3 months for claim to go through to airline, and it was approved BEFORE the outbreak), and I still haven’t received anything… when it was supposed to be in my bank account in “4-6 weeks.” Whenever I email then, I receive the same BS auto response they respond with here, “turbulent times” “forced to adapt” “thank you for your patience” blah blah blah. 100% that’s the same comment they’ll respond with here. Turbulent times my ass. This company is making bank on others’ misfortunes as if these turbulent times haven’t affected us either. I SHOULDNT BE HOUNDING A COMPANY FOR MONEY I LITERALLY SHOULDVE RECEIVED OVER A YEAR AGO. I’ve been reading the “5 star” reviews, and I do not understand how these people’s money was sent/received AFTER my request was approved. I’m beginning to doubt the legitimacy of those ratings. Claim: c8d56791

Rúben Barnabé
3 years ago

3 semanas depois da companhia aerea ter confirmado o pagamento da compensação, continuo à espera da resposta da Sky Cop e do pagamento da compensação. Enviei todos os documentos requeridos pela plataforma e estou sem resposta à mais de uma semana.

Kristaps Šūpols
3 years ago

Skycop is full of crap – waiting my compensation from 2019… Needless to say that it was approved but never paid… Always the lies about the COVID outbreak, like all the world would stand still. Avoid if possible!!! Claim: 3fe3148c

VN
3 years ago

I think I can be happy to receive something at the end, but overall the experience was far from what I expected. It took me 53 weeks to receive my refund (March 2020-March 2021). Skycop received the money from the airline already in October 2020, but did it pay it out without explanation until March 2021. Did not answer emails, did not provide explanation why their remuneration was increased because of the legal proceedings. However, there was no proof that any legal proceedings ever took place. So just be ready to pay the maximum price according to the price currant.

Lily Baboshyna
3 years ago

They informed me in February 2020 that my claim #7bf6abd7 from Sept 2019 was settled and that I would be refunden soon, but it never happenned. Probably, they just received my 250Eur to themselves and stopped replying to my emails. Such a scam! Don’t recommend.

Vitor Ferreira
3 years ago

Recomendo este site para quem precisa de ajuda sobre os seus voos…atendimento ótimo

Anne
3 years ago

I’m very glad of my experience with Skycop. They were very reactive and effective. It was very simple to explain my problem in the Skycop website’s. I got my compensation after only ten days. They are available and I trust them.

Dine
3 years ago

My Claim Id is #507dd5b4, my compensation request was approved from the Airline on January 2020!! Yet I’m still waiting for it. I seriously think that Skycop received the amount and just kept it for themselves. I hope it was just a mistake and they’ll clarify things quickly.

Sarvenaz Sharifi
3 years ago

The best ! I am very satisfied with their service, without their help it was impossible for me to receive the compensation.

Brian Garner
3 years ago

This is an update to my original post. It will be two years in June since I put my trust in SKYCOP to handle my claim. Despite informing me that the airline (Thomson Tui ) had settled my claim over 10 months ago I have still not received the 600 euro that SKYCOP are owing me. I have emailed them many times over the last 12 months only to receive excuses as to why they have not paid me. Today I have just checked my account with them and they have deleted my account and all my details.Surely there must be ways of dealing with online thieves such as SKYCOP. Be warned keep well away.

Reda K
3 years ago

Super!!! Ačiū už operatyviai ir sklandžiai išspręstą pretenziją. Sėkmės Jums ir toliau palengvinant keliaujančių žmonių gyvenimą.

Mr ID 62519 Galin Petrov Stefanov
3 years ago

Tree other companies refused my case, but Skycop managed to win the claim and got me the maximum compensation. The fee for Skycop services was lower than I expected.

Marjorie
3 years ago

I entered my claim in , they accept me saying my claim was fair and that I should not contact any other companies or the flight company. 4 months later, I have no news, no compensation, no contact, they disappeared and totally forgot my claim. claim #2b67c7a3 I am completely dissatisfied with the service and my cause is abandoned. Do not recommend

Dumitru
3 years ago

I have open a claim with another company, for more than one year now. This claim has been transferred to Skycop. After this transfer, it has been solved in less than one month, and I have received the compensation immediately. Thank You!

Wisual Digital
3 years ago

Very good service! Smooth communication, great user experience in the WEB. Thank you! Totally recommend.

Akua
3 years ago

Skycop helped me with my compensation for flight delay from Tap Air Portugal within 7 days. Skycop is highly recommended

Zsuzsa Novobaczky
3 years ago

Forget Skycop My husband and I have been waiting for our money for a year.2020. in February it was confirmed that the Austrian Airlines had accepted the compensation of 1200 EUR.We have given you our bank account and we have been waiting for the miracle ever since. Unfortunately you don’t want to arrive. #6e3756aa

Alex
3 years ago

Компания ФЭЙК, не делает ничего для нас. Мою компенсацию они получили а мне пишут заготовление сообщение, пишет скорее всего робот на Английском языке. Если тут оставить отзыв Положительный то вас ответить на Русском и тоже заготовкой. В итоге, я обратился в другую компания, которая через ТРИ ДНЯ дала ответ, что по вашей претензии вопрос с Авиакомпанией закрыт через другого посредника. Получается что этот Skycop вопрос закрыл, деньги получил и кормит своими сообщениями про COVID-19 итд. НЕ СВЯЗЫВАЙТЕСЬ.

Mr Adam
3 years ago

I am at all is not happy because I have ticket fly from 21 December government is cancelled all fly for UK is not my fault I ask you for offend me many back you said I don’t give you back many because you don’t have insurance this is not reason is a not good company

Younsi
3 years ago

Après avoir fait appel a Skycop pour une indemnité auquel j’avais droit puisque les autres voyageurs ont été rembourser en direct avec la compagnie sans passer par Skycop et moi j’attends depuis janvier et toujours rien que des réponses type.

Ashiq
3 years ago

Any law firm can get compensation from airline on your behalf but you have to hire another law firm to recover compensation’s amount from skycop. It took exactly one year to reach compensation amount in my account where as skycop got this money from airline in February 2020.

Maria Nicole Sičaja
3 years ago

Seit 2018 warte ich auf versprochene Kompensation! Ich bin der Meinung, dass sie einkassieren und nicht weiterreichen. Nicht reinfallen! Seit daher meldet sich keiner. Die email ist nicht mehr aktuell. Es geht weiter- ich habe im Anschluss auf diese Veröffentlichung eine Email erhalten. Angeblich habe man versucht mich telefonisch und per Email zu verständigen nachdem ich bereits mein Perso und die Unterschrift zur Bearbeitung weitergeleitet habe. Schön blöd von mir!!! Sie wollen mir aber nicht zuschicken was an Breifverkehr mit dem Flugunternehmen gewechselt wurde. Sie haben das Verfahren angeblich eingestellt! Klar ! Ganz spontan nachdem ich Perso und Unterschrift zugesendet habe. Meine Adresse hatte man auch!! Lasst davon die Finger weg!!!! War ziemlich leichtsinnig meinw Daten so preiszugeben, die konnten jetzt was immer auch machen, nachdem sie meine Vollmacht hatten! Und sich jetzt doof stellen.

Анна Самокутяева
3 years ago

Работа по заявке #db8b03d4 не производится от слова совсем! В феврале подала заявление на компенсацию, до сих пор нет движения! Все запросы компания игнорирует, летом отписывались хотя бы, а теперь вообще не отвечают! Похоже на мошенничество! Авиакомпания подтвердила компенсацию, а денег от Skycop нет . Обращайтесь в другие компании, возможно, там повезёт больше.

Максим
3 years ago

Не могу получить компенсацию с февраля 2020 года . Тех поддержка не отвечает на письма. Рейс Сингапур- Париж .рейс от 12 февраля 2020г . # рейса AF0257. Писал и в Инстаграмм и в саппорт . Глухо . Сначала отвечали -ковид . Затем и вовсе перестали реагировать. Не рекомендую работать с этой компанией. Поскольку Компания зарегистрирована в Вильнюсе , данные ее регистрации, Юр. Адрес указаны на сайте. То есть смысл обратиться с письмом в Прокуратуру г. Вильнюс. Rinktinės str. 5A, LT-01515, Vilnius, Lithuania. Для того, чтобы они обратили внимание на эту компанию в части законности ее действий.

Evy Lopes Borges T
4 years ago

ATTENTION ATTENTION !!!! Méfiez vous de Skycop !! Cela fait bientôt 3 ans que ma réclamation est lancée avec Skycop auprès de Royal Air Maroc (depuis 2018). Royal Air Maroc accepte de nous indemniser ma petite famille et moi depuis 1 an. Jusqu’à aujourd’hui je ne vois toujours pas l’argent. Skycop retient ma part et refuse de me le verser. J’ai signé des documents, envoyé des pièces d’identité, mon RIB, tout ce qu’il demande !! Puis, le dossier affiche que le paiement de 1200 € est lancé que je l’aurai sous 8 semaines. Mais rien depuis presque 1 an. Pire !! Ils répondent plus à mes mails !! De vrais escrocs à fuir !!

jayne davies
4 years ago

#5ae40c7d Despite my claim being paid out to skycop from airline back in February 2020 they have still not paid out to myself and holding my money guess they like the interest they make off everyone. Very disappointed and angry . They never respond to emails on a personal note. But use the same answer that they give others blaming COVID not helpful that’s if they reply at all. Be very careful when choosing who to handle your claim I would never recommend and would say they are a scam

Jurgita Varanauskiene
4 years ago

#1b30d8c0 still waiting more then 1 year Even few last emails I sent… Didn’t got reply… So that’s not nice… You can’t trust this company…

Oxford TV
4 years ago

#fb57ea97 Прошло еще больше месяца, после того как я получила очередную отписку. Теперь они пишут о ВОЗМОЖНОЙ ПЕРЕДАЧЕ ИСКА В СУД. НО КОМПЕНСАЦИЮ УЖЕ УРЕЗАЛИ ДО МИНИМУМА. ДРУЗЬЯ!!! КОГДА ВЫ НАЧНЕТЕ ДЕЛАТЬ СВОЕ ДЕЛО ПРОФЕССИОНАЛЬНО? ЕСЛИ НЕ ХОТИТЕ ЗАНИМАТЬСЯ ДЕЙСТВИТЕЛЬНО СЛОЖНЫМИ ДЕЛАМИ, ТО ЗАЧЕМ МОРОЧИТЕ ГОЛОВУ ЛЮДЯМ? СКОЛЬКО МОЖНО ЖДАТЬ? ТАКОЕ ОЩУЩЕНИЕ ЧТО ВАШ РАСЧЕТ НА ТО ЧТО ЧЕЛОВЕК ЗАБУДЕТ, А ВЫ В СВОЮ ОЧЕРЕДЬ РАСПОРЯДИТЕСЬ КОМПЕНСАЦИЕЙ ПО СВОЕМУ УСМОТРЕНИЮ. ОЧЕНЬ ЖАЛЬ ПОТЕРЯННОГО ВРЕМЕНИ,

abdelhamid kalawy
4 years ago

I’m really disappointed in Skycop. I’ve raised a claim #906b1556 more than 18 months ago and till now I didn’t get my money back. I was told to wait a little bit because of the covid-19 situation and so I did. Then, time has passed and I’ve sent multiple emails with no response. BE CAREFUL before submitting a claim on Skycop

Lenka
4 years ago

BE CAREFUL ! My claim has been approved by Airline in January 2020 and compensation has been sent to SKYCOP. Now, they are holding my money and they are refusing transfer them to my account. #561f13cc

Ismael Ramadan Moustafa Eldakak
4 years ago

very good and fast pay and they fight hard for us thanks a lot

Giorgio
4 years ago

Ueberhaupt keine Reaktion, kein Service, nach 5 Monaten kein Reimboursement. Ich glaube die kassieren nur, ohne nie was den Kunden zu zahlen

Ioana Patricia
4 years ago

Date of experience: October 06, 2020

Irmina
4 years ago

Jau nebesitikėjom sulaukti kompensacijos už vėlavusį skrydį. Ačiū, SkyCop, kad nenuleidote rankų 🙂

Olegas Kacanas
4 years ago

We had a flight delayed for about 10 hours a while ago, there was very little information or help from the airline, they wouldn’t even offer water. We’ve made a claim through skycop and are very pleased with how they handled the situation, we ended up receiving the compensation.

Saulius Trimbelis
4 years ago

good company, works great

Rasa Matuleviciene
4 years ago

We have travelled to Georgia on the 8th of March and returned to Lithuania on the 11th of March. The return flight was delayed for about 4 hours. Having got home we have contacted the Skycop under the recommendations from a friend of my husband. Yesterday i.e. on the 17th of September we have received the compensation. Thank you the whole starff for kind service and fluent cooperation. Will definately contact them in the future if there’s a need. Good luck to survive this tough period.

Mercedes Peralta
4 years ago

Estoy esperando desde hace un año que skycop cumpla con su trabajo sin éxito alguno. Ya he mandado muchos mensajes de queja sin que haya ningún cambio. Mi consejo es hacer los reclamos con otra empresa. Esta no funciona

Evelin Kustán
4 years ago

standby *****

Maria Do Carmo Monteiro
4 years ago

Skycop helped me receiving a compensation for a canceled flight. This process takes time, but it’s worth the wait. They’ve always responded to my emails and answered every question. I honestly recommend Skycop.

Diāna Bērziņa
4 years ago

The process was quite long because of Covid but finally I got my compensation. Thanks, Skycop!!!

Nerijus Papaurėlis
4 years ago

Submitted a claim almost a year ago, received compensation for a disrupted flight only this month but despite the fact it took quite long since I have finally received my compensation, I am satisfied that Skycop was constantly updating me about my claim’ status, responding to my emails promptly and ensuring they are fighting for my rights till the very end. Thinking to use their service in the future once again if facing any other flight disruption.

Grzegorz Ch
4 years ago

Szybko i sprawnie zajeli sie moja sprawą. Wystarczy przesłać dokumenty i odczekać chwile i sprawa załatwiona. Super, że są takie Firmy DZIĘKUJE

Arvilė Strazdaitė
4 years ago

The communication was really good, but not fast enough. But I’m satisfied.

Raluca Lup
4 years ago

I had a really good experience with Skycop!

Yevgenij
4 years ago

Denied boarding on my flight to Sofia due to lack of seats onboard. As I have paid for my ticket and get there with significant delay and not on a flight I had to board, I believed I should be compensated. However, airline refused to pay me anything. Then I have tried Skycop and they said ‘ok, you can get the compensation’. Then they kept me updated until the compensation was finally paid out. So I received almost 500 euro via bank transfer. Thank you, will use your service again.

Adrian
4 years ago

I had a terrible experience when airline cancelled my flight from Luton to Faro. I had to take much more expensive flight to get at my destination and Ryanair refused to give my any compensation. After abandoning all the hope I turned to Skycop and two months later they told me that I will get a compensation which really got a week ago. Thank you.

Pauline Knowles.
4 years ago

Despite our claim being instigated in May 2018 through Skycop, for compensation for two EU flights in April 2018, it has taken this firm two and a half years to finalize. They asked us for our bank details for payment on 15th January 2020, an indication that payment was imminent! Payment did not arrive until September 2020, and even then, it was after we instigated enquiries with the airline, the Spanish financial ombudsman Yes, we have had COVID-19 starting in march2020. We have since found out that other passengers on the same flight, claiming compensation by themselves had been paid out inside 14 months. Our advice is …. claim the compensation yourself, it’s easily done online, with loads of templates available, and in any case, please avoid “SKYCOP”. Our experience with them has been very negative, from the poor timeliness of emails, to the excuses received to the extent that it takes 8 weeks to transfer the funds to our account…….? REALLY !!??!! You pay 30-35%of your compensation to this firm which, over a few flights for some paperwork and emails? It’s a fair whack!!! So, please ….avoid SKYCOP and do the claim yourselves………!!

Marc Krudewig
4 years ago

WARNUNG! UNSERIÖS!!! Trotz glasklarer Forderung warte ich seit fast 2 Jahren auf mein Geld, obwohl Airhelp 50 Prozent!!!! des Betrages dafür einfordert ( falls ich das jemals bekomme). STATTDESSEN steht der Gerichtsvollzieher vor meiner Tür und fordert VON AIRHELP NICHT BEZAHLTE GERICHTSKOSTEN ein. Trotz mehreren Kontaktversuchen werde ich vertröstet bzw es gibt keinerlei Erklärung oder Problemklärung. Leute, lasst euch nicht von diesen Bewertungen blenden. Hierbei handelt es sich um eine unseriöse Firma, lieber andere Anbieter oder es am Besten selbst versuchen, seine Rechte durchzusetzen. Statt in aller Ruhe auf das Geld zu warten ( wie es versprochen wird) steht der Gerichtsvollzieher vor meiner Tür und droht in meine Wohnung einzudringen wenn ich die Gerichtskosten nicht bezahle!!!

G
4 years ago

never again unclear process, lasted for 8 months , despite last 6 month decision has been taken and i simply waited for a payout. i was charged maximum, despite explanation, why additional actions were required from skycop. i haven’t been informed during application period that comission could vary.

Ilona
4 years ago

#1d5447ee I submitted my claim for compensation in November, 2018. It took two years to get compensation from the Airline. I would like to pay attention to the fact that Airline initiated compensation in the January, 2020. As per signed agreement with Skycop, compensation should be transferred to the customer within 8 weeks from the date of initiation. Therefore payment was initiated before Covid-19. There were no restrictions in EU, that time. Skycop has confirmed that compensation for the claim #1d5447ee is already initiated by AirBaltic, therefore there should not be any further delays. There were no clarifications of the reason for delay in final payment. I wrote many emails, but never had reply apart from automated, copy paste replies which are not helpful and not bringing any clarification on the matter. I’m very disappointed in Skycop, as a company incorporated in EU, they do not respect The Consumer Rights Directive.

Tamara
4 years ago

Fraudsters in their purest form. I am very ashamed that this company spoils the reputation of the whole Lithuania.

Aleksejs Margevičs
4 years ago

Date of experience: August 19, 2020

Inga Liutkauskaite
4 years ago

Labai blogas aptarnavimas. Pretenzija buvo svarstoma beveik metus laiko. Elektroniniu paštu atsakymo nesulaukiau, tik parašius kad kreipsiuosi į vartotojų teises sulaukiau informacijos dėl pinigų grąžinimo.Labai nusivyliau aptarnavimu.

Rolando Mangili
4 years ago

Sto ancora aspettando il risarcimento dei soldi da circa 8 mesi. Ho scritto più volte a skycop e non ho ricevuto risposta. Hanno ricevuto i soldi del risarcimento dalla compagnia aerea a cui ho fatto richiesta ma ancora non mi hanno mandato i soldi. No comment

Lubos Kovac
4 years ago

Everything was OK, but payout was longer (I am not sure if it was due to coronavirus. It took longer about 2 and a half month.) The whole process took a year. It was annoying but money came.

Giovanni
4 years ago

They have already received my compensation money from the airline company since months and they haven’t transfer anything on my bank account. I emailed them a lot of times and they reply always with lies (delay due to coronavirus) and automatic responses. I suppose I will have to start a legal action to have my money back. EDIT: other 20 days have passed and no answer from them. They also stopped answering my e-mails. SCAMMERS!!!! EDIT: At the end, after I contacted a European customer service, I managed to get my money. The procedure should be much smoother and faster.

Laura
4 years ago

It was the second flight compensation company that I decided to ask for help. The first one had no luck with my cancelled flight even though it was cancelled due to strike. This time however I got another cancellation on my flight from Athens to Berlin due to ‘bad weather’ – which obviously wasn’t the case. After filling in quite a simple form I was told that they can start working on my compensation as it wasn’t as hopeless as I thought. In April I was told that it can take longer than usual because the airlines are not as responsive as before due to a crisis, but in July I finally got the money. So it is finally worth a little effort.

Monika
4 years ago

Today I finally received a compensation for my cancelled flight from Luton to Katowice. Skycop did not communicate much but i did receive a couple of emails to keep me updated on my claim progress. After the last one it seemed that the airline is paying the compensation but it was almost four months till the money reached my account. But it happened. So thanks all – it was worth it.

Jean
4 years ago

The only thing you have to remember when using service such as this is patience – however, in my case it is better than asking for a compensation from the airline directly. That’s because I was ignored first and then refused the compensation when my flight from Paris to Riga was delayed for the whole night. But Skycop managed to convince the airline to pay me money so finally I get it all after three months of waiting.

Karolis
4 years ago

Don’t trust this company. Asked for help on 2019-10. Was promised that payment is done within 4-6 weeks. 9 months later I am still waiting for my payment and company is not giving straight answers if they received a compensation from airlines, claiming it’s difficult time for all aviation industry. Now they are not even bothering to answer emails. Update: I’ve proof I have contacted your company 7 times, no one could answer if you received money from airlines or not. Claim id: 5401bab7.

Lenka Bošnovičová
4 years ago

BE CAREFUL ! It is already 9 months I am in touch with SKYCOP. My claim has been approved by Airlines in January 2020 and compensation has been sent to SKYCOP. Now, they are holding my money and they are refusing transfer them to my account. It is illegal !!! #561f13cc

Mopey Dick
4 years ago

Received an email in February (before the pandemic) stating I should be receiving my payment within 4-6 weeks for a claim I made in NOVEMBER. It’s been 14 weeks and still nothing. I emailed them several weeks ago and received the same message they’ve been responding with to people here. I should’ve just contacted the airline directly or used AirHelp. Edit: Almost 2 months later and still nothing. On top of that, they’ve stopped responding to my emails. WHAT A SCAM.

Chandima Ratnayake
4 years ago

I can confirm that my full payment had been made by SKYCOP. Thank you very much. I agree that it was a hard time to SKYCOP due to COVID19 situation.

Tautydas
4 years ago

Lėtas aptarnavimas, prastoka komunikacija. Pinigai iš skrydžio bendrovės senai pasiekę Skycop organizacija, tačiau kol pats nepradedi jiems siųsti dokumentų su pervedimų išrašais tol nesiskubina pervesti jokios kompensacijos.

Zilvinas Ace
4 years ago

Submitted my claim in October 2019. It was very straightforward one and it was accepted. Never heard from them for several weeks, so after patently waiting I contacted them again in March 2020. In their reply they told “your claim is almost completed”. Never heard from them since. Send them the last inquiry today – going to forward the case to my lawyer to initiate legal action against them for outright fraud (pocketing clients money they receive from airlines). It’s no longer about quality of customer service its criminal fraud

Christopher
4 years ago

Not a professional company. Cannot apply the Regulation correctly.

Artūras Čižas
4 years ago

Visi procesai vėlavo, skycop laisva ranka nurėžė pusę visos kompensacijos sumos, nors kitose bendrovėse pildę draugai – gavo didesnę dalį kompensacijos. Nebuvo kontaktuojama ar klausiama dėl sprendimų priėmimų. Kitą kartą rinksiuosi kitą įmonę kuri užsiima šiais procesais.

Anna Panades
4 years ago

I started a process with Skycop in November 2018. After waiting for almost 2 years, they now tell me Vueling paid me 500€ so that I need to pay Skycop 151€. I have never received any compensation from Vueling since the first thing I tried to do before contacting Skycop was asking Vueling for the compensation and they refused. Skycop never asked me to provide my bank details so I don’t understand how I was supposed to receive the compensation. Even though I reply the emails saying I did not get any € from Vueling, they never reply back. They just send me emails with their bank details asking me to pay them.

Yassine
4 years ago

Skycop helped me recover a full refund for a delayed BA flight by chasing the airline on my behalf for over 9 months. Thank you!

Mario
4 years ago

I can recomed skycop.com. Even my flight was cancelled because of Covid 19 reason, Skycop.com was very professional in comunicating and explaining the situation, so next time i will deffinetely choose them!

Lucian Andrei
4 years ago

Sunt dezastru ,am făcut claim in Octombrie și nici acum nu au rezolvat nimic deși Wizz AIR spun ca le au virat banii de câteva luni.

Ricardo
4 years ago

Do not trust Skycop’s lies and do not waste your time. Submitted my claim in November and until June these guys were blaming Covid-19, the airline and lied and avoid paying my claim, which was already transferred to them. Only when I got a written proof from the airline that the transfer has been made Skycop ages ago and threatening with legal actions, I finally received my claim. It’s much more efficient to claim through the airlines directly, you won’t be stuck in a loop of dishonest emails and will also save some cash.

Ieva
4 years ago

Rating is lower just for slow communication. Sometimes information when I am going to get a compensation was misleading. I’ve got compensation after 7 months since the first contact with the company, and I am glad that they helped me to get it, but it was very hard to communicate with customer service since responses were very slow.

Alex Blokha
4 years ago

Got money for my delayed flight. It took a long time, but eventually I gor the compernsation.

Lucian Moisuc
4 years ago

One of the worst experiences I have ever had. Over 7 months to get the compensation -a lot emails sent and the reply’s always the same bla bla. Only when I asked to cancel my request did they actually make the transfer… never again with these people 🙁

Renata
4 years ago

I do not recommend this company! I’d suggest fighting for your claim yourself instead of asking them. First they were really friendly and helpful. I thought – great! Later on when the compensation was confirmed – they started ignoring my e-mails, and lying. In every e-mail they used different excuses. I had no other choice than to contact the Airlines directly and finding out that the payout was done 2 months ago, meaning that Skycop has received the compensation. I thought two months is a decent time to do a bank transfer, but I see that this company thinks differently and just ignores their customers. In the end they are left with my money and it doesn’t look like they are planning to transfer it. And I don’t get any responses from them. claim id: #ff9b48f7 Edit: Your comment is another default message. Have you read my review? As mentioned you were already paid from the Airlines, so why are you saying that it takes more time to get the money? Additionally you say it affects both – airlines and you. Yes it does, but in this case, Airline paid you so you shouldn’t mention them in the reply, it’s all your responsibility!!!!!

Reba
4 years ago

I have been pursuing Air Iberia for a year due to a flight that was denied boarding + the cost of the replacement flight and compensation for the year it has taken (so far) of pursuing them for the compensation. The case was with the CAA, who just kept telling me that iberia had not responded. I contacted Skycop and filled in my details. I tried to contact them many, many, many times to say that they case looked like it was only dealing with part of the claim the 250eur statutory min payment for denied boarding and not the replacement flight. When they EVENTUALLY responded about a week later they told me they couldn’t handle my case because it was too complex. I thought that’s the last i’d hear of them. Now the airline claims they have made a payment, and I told them they have not contacted me, nor made any sort of payment to me. After tracking down the payment, it turns out they have make the payment to SKYCOP who have kept it quiet and not contacted me to tell me the payment has gone to them, even though they were not representing me. Now I’m messaging them to tell them to refund the payment immediately, but of course, there is no getting hold of them. Messages going un-read. THIEVES

TheMroz888
4 years ago

Bad experience, they actually didn’t fight cos EU regulacy doesn’t cover Air Canada even if my last connected flight was in Europe. Obviously Air Canada is untouchable, already trying to find a good lawyer in Canada. They offered f….. coupons for cancelled flight, we waited more than 24 hours in Amsterdam cos of Air Canada and they choose policy to offer coupons. And it’s even not related to corona virus. Hope that I can help somebody else with this, don’t reserve at Air Canada, budget air. Regarding Skycop I expected more. ID #47c5c553 Lets try differently, I got an answer from Skycop that my claim is 47c5c553, my mail should respond to 47c5c553-cs and ending by your mail and signed by Renalda Gaidamovic

Paolo Zoppelletto
4 years ago

I wonder if positve reviews are real or scam? Worse experience ever. My girlfriend made a claim in JULY 2019, Skycop got the money but as today (April 2020) they say they don’t know when the money will be transferred! No address on their website, just a phone number from Lithuania, that is not working, UK phone numer not active. The excuse now is the corona virus (that happened months AFTER they got the money), the pandemic is probably stopping the person replying to your emails with vague excuses to ask to the colleague sitting next to her in their small office to process the payment. There are many companies in this business that operate better and more transparently: first of all with other brockers the airline pays YOU directly, then you pay the commission to the brocker (about half the amount stated in Skycop website). With Skycop they get the money directly and…. googdbye! Many emails of fake excuses untill you get tired and let go. Edit after their reply: now with COVID they have the perfect excuse. But I know from the airline that they got the money LONG TIME BEFORE the Covid crisis (about October). So, why they didn’t transfer the money yet? Simply because they don’t, only excuses after excuses, until you get tired. Avoid if you don’t want to loose your money

Viktorija Ku
4 years ago

Disappointed. My flight in December 2019 was delayed, in December I turned to Skycop. With their help at the beginning of JANUARY (!) 2020 Wzizair confirmed the payment, but there was no compensation in February 2020, instead Skycop requested more documents from me (and I submitted them to Skycop immediately), BUT after another 2 months I still have no my compensation (and this time Skycop “covers” with Coronavirus pandemic! By the rules of Skycop: the payment from aviacompany should have occurred within 4-6 weeks from it accept the claim, that means, that I needed to get my compensation on February/early March (and it is before the official start of the pandemic), but compensation (agreed by the Wizzair) has been delayed for three months (from the side of Skycop)! For me it seems like Skycop have received compensation, but are hiding behind a pandemic to forward it to the Client. May be someone have the same experience?

Martin Krivobarski
4 years ago

Useless. 6 months without much communication or progress on a clearcut claim.

Edvinas Demenius
4 years ago

Everything was done on Time, what is most important thing. It is not the first time when I am claiming airlines, but comparing with competitors – SkyCop has great user friendly interfaces to submit claim and constant communication with client, explaining status with your claim – is great example how companies should act, especially with the customers who had disruptions and had bad experience within their flights. Thank you for SkyCop Team.

Наталия Зумбулидзе
4 years ago

Отвратительная работа. Больше никогда не обращусь и других предостерегаю. Очень похоже на мошенничество. Более 9 месяцев длится дело. Все, кто с моего рейса обращались к другим посредникам (airhelp, compensator) ещё в декабре получили компенсацию. Мне сначала прислали 2 письма, что нужны дополнительные данные по счету. А потом, что проблема с короновирусом! При чем тут коронавирус?! Если авиакомпания уже перевела им деньги, и я это точно знаю, подавала запрос! Почему они просто не переведут мои деньги со своего счёта? При том, что их процент и так самый высокий среди всех посредников, которые уже все выплатили. Жду ещё немного и собираюсь обращаться к адвокатам.

Irma Avalishvili
4 years ago

Очень не довольна как работает компания. Дело длиться уже больше 9 месяцев. У меня был отменён рейс Милан-Москва (#e2219bf8) Каждый раз когда я писала письмо , всегда ответ один мы боремся за вас и так далее… Потом пришло сообщение , что бы я отправила данные банковского счёта . В этот момент я обрадовалась , думаю наконец-то. Отправила все свои данные и опять тишина Сейчас уже в ответах писем получаю : «Сложная ситуация из за вируса» «сейчас проблемы , кризис не только у авиакомпаний , но и у нас всех» Не думала что стольно проблем будет !

Debora Silva Pereira
4 years ago

Compensação de voo corretamente recebida e num curto espaço de tempo.

Ernius Karolis Kapačinskas
4 years ago

skycop refuses to transfer compensation to me based on reason that “air transport industry experiences difficulties” and they are cutting off expenses… However, I contacted airlines directly and it seems that they almost instantly transferred compensation to skycop ~6 weeks ago. Skycop LIED to me that they will continue fighting for my compensation, while my money were in their account for more than month all along! Most terrible thing is that they, knowing their situation (cannot pay money for some reason unknown, because they refused to tell me and finally ignored me) are still sending promotion letters “suggesting to remember all my trips in last 3 years and to fill compensation form”. NEVER AGAIN.

Masha Ivanova
4 years ago

Компания очень не серьёзная. Во-первых они два раза взяли у меня данные паспорта ,первый раз потеряли или не знаю что случилось ,они попросили второй раз ,это случилось примерно через три месяца как я дала паспортные данные первый раз. Обратилась пр поводу задержки рейса Франкфурт – Москва.#272c46e2 Они несколько раз отписались ,последний раз в ноябре . . И на этом все. Ни ответа ни вопросов . Не выбирайте эту компанию , вы только потеряете время и нервы. Мне по истечении почти 8 месяцев ,со дня подачи заявления ,придётся обращаться в другую компанию . Компания Skycop очень не серьёзная.

Henri
4 years ago

Only use this company as a last resort. One of the worst experiences I have had with any company or service. It has now been over 3 months since I launched my claim with SkyCop, and 7 weeks since I was told that my case was approved and my refund is being processed. After 6 weeks of waiting I reached out only to be told that they are sorry and will speak to the finance department. Then I was told that my payment will be further delayed for an indefinite amount of time due to Coronavirus, putting blame on the airlines for not issuing my refund on time. I reached out to my airline and found out that this was a lie, that in fact they already settled my claim with SkyCop and that my refund is already processed. This means that SkyCop flat out lied to me saying that payment was delayed due to airlines experiencing issues, and they are withholding my money just because they can. Absolutely unbelievable. I then asked for a complaints department and was told that there isn’t one. What kind of company is this? DO NOT USE THEM! I know two people who were on the same flights as me and got their refunds sent to them within two weeks when dealing with the airlines directly. It is coming up to 4 months for me and I have no idea when I will get my money. Edit: Below you will notice the response from SkyCop, once more ignoring what I have written above. They already received the compensation that I am owed from the Airlines and are withholding it and using Coronavirus as the excuse. “We are all in this together” yet you hold all of my money for an indefinite amount of time, and then when you give it to me, you will take a 25% cut. Unbelievable.

TINA DING
4 years ago

This is the first time to successfully receive the compensation for the delay flight ,thank you so much!

Regina Pranckeviciene
4 years ago

It took a while to receive the compensation, but what was done very well – the team communication and willingness to help.

Tomislav
4 years ago

Last February i was travelling with my wife to New Zealand from Frankfurt. Frankfurt – Singapore – Auckland. Our flight in Frankfurt was delayed for more than 8 hours which caused us to miss our connecting flight from Singapore to Auckland. And when we finally got to the next available flight, that one was also delayed for technical reasons for another couple of hours. We were flying Singapore Airlines. And although their staff is extremely nice and the service is good, we were pretty disappointed to hear they refuse to give us any compensation at all. And we tried to contact a couple of other claims management companies but they said none of them want to go against Singapore Airlines because of the possible high legal costs and grey areas in Singapore Law, although they agree with us that our claim is completely justified. We contacted Skycop and after checking our documents and claim they immediately accepted the task, and warned us it could take awhile. We filled all the documents online, friendly staff helped us and answered in detail on all of our questions, and they contacted us from time to time by e-mail to inform us on the progress of our claim. On 23.10.19. we received the best possible e-mail from Skycop – Singapore Airlines gave in and we received the full compensation. Of course, it took awhile for them to actually pay, but i can now proudly say that we received our compensation in under a year. 🙂 We are very grateful to all of Skycop’s staff for proving that you can fight the big ones, and wish them all the best in the future so they can help others like us. 🙂

Tang Yuen Ming Lewis
4 years ago

I never thought that I could load my claim to Airline before. Loading claim is such a time wasting task and most people will give up finally. It is so great for Skycop to help doing this difficult job for me. I am sure I will introduce your service to whom have the same problem. I believe Skycop will do the best interest of customer. One very important thing I stressed that we should 100% trust on you even it may a little bit longer. Do not fall on the side of airline as it tried to split you and Skycop.

morgan bennett
4 years ago

Absolutely wonderful experience. It took a long time for them to finally prevail (I can only imagine how terrible it must have been dealing with Vueling, which is in my opinion a completely corrupt, immoral, shameful excuse for an airline). They gave me pleasant updates throughout the process, customer service was great, and I felt that they were really fighting for me. Thanks!

Eric
4 years ago

This was my first case with an air company (flight delay and therefore some plans’ ruin) and I applied to Skycop for assistance and they did their job just great! Very professional approach and awesome communication – really satisfied and highly recommended!

Артем Максимцов
4 years ago

Спасибо большое за помощь в получении компенсации! Буду рекомендовать Вашу компанию!

Dino Trnka
4 years ago

Thank you for helping me after a disastrous journey! I hope I never experience this again but if I do, I’ll be sure to contact you again!

Андрій Стефанський
4 years ago

Needed to initiate contact with customer support to provide bank account credentials to receive compensation. They didn’t do this from their side.

Erika Za
4 years ago

Pretenzija dėl skrydžio vėlavimo išspręsta itin greitai, pinigai pervesti per iš anksto nurodytą terminą, aptarnavimas malonus ir operatyvus.

sajid iqbal
4 years ago

Response was very good on every mail and correspondance was perfect.

Darko David
4 years ago

I thought I was a gag but later on realised the best firm to contact in terms of flight disruption and your compensation will be claim accordingly. Thank you skycop

Andreia Vieira
4 years ago

Foi um processo um pouco demorado, fiz a reclamação em Junho e recebi a minha compensação em Março, contudo valeu a pena, foram super atenciosos e prestativos, esclareceram sempre qualquer dúvida que tivesse e acima de tudo lutaram pelos meus direitos. Se um dia voltar a acontecer algo do género é ao skycop que vou recorrer. Muito obrigado.

Klientas
4 years ago

Me and my colleague received totally different amounts of money (she received twice more than me) for the same canceled flight – that’s really sad and disappointing.

Kristīne Fjodorova
4 years ago

Спасибо большое Skycop. Коммуникация на высшем уровнем. Советую!

Andre Costa
4 years ago

Date of experience: March 09, 2020

Steve M
4 years ago

Skycop came through with compensation for my delayed flight. It took quite a few months, but they had success whereas I had gotten nowhere. There was a little problem working out the transfer of the funds to my US account, but they were persistent and got it done. I was pleased with the responsiveness of Skycop’s customer service specialists.

Svetlana Lyckovaite
4 years ago

Thank You, Skycop works hard and knows how to help.

DA
4 years ago

I got my refund for the plane, a bit late but everything went fine, the communication and everything was very correct. Everyone replied in time and to all of my messages.

Queimado
4 years ago

I used Skycop’s services with some reluctance, as I didn’t believe it would be possible to get compensation for a delayed EasyJet flight. However, they were tireless and never gave up, and succeeded. I received my compensation. Impeccable service.

Hugo Pereira Neves
4 years ago

Muito bom… recomendo

Jimit Doshi
4 years ago

Fraud company.. Initially they said that claim was accepted and then they are saying claim rejected… !! what a scam !!!!

Juta Brauna
4 years ago

Skycop is an excellent company with a high class team. We applyed to Skycop with a claim against avio company who postponed our flight to the next day. Irrespective of airline’s very poor willingness to cooperate, Skycop made a fast payout covering the risk of not getting the compensation from the airline.

Alexandra Savova
4 years ago

Date of experience: March 02, 2020

Zoane
4 years ago

Merci à skycop j ai bien reçu mon indemnisation. Équipe efficace et réponse à toutes questions posées rapidement. Je recommande a tous. Merci .

Vasyl Tabarcha
4 years ago

Good day Skycop Team, today I finally received a compensation, quikly and at a low transfer cost. Thanks, Best Regards, Vasyl Tabarcha

Deimante Stasiulyte
4 years ago

Kompensacija gavau!!! Labai Jums ačiū!!! Tikrai rekomenduoju visu 100 proc! 🙂

Олег Бутенков
4 years ago

Чёткая компания. Выиграли компенсацию за отмененный рейс. Работают как часы. Рекомендую.

Vato Grigalashvili
4 years ago

Thank you skycop team for the help your provides.. Recommend everyone who needs this type of help..

Jevgenijs
4 years ago

Мы получили обещанную компенсацию!!! Даже не верится, но это так!!! Фирма молодец! Всегда были на связи, ответы мы получали в течении дня. Жалко не знали про такую фирму раньше! Если будет повод, то обязательно обратимся! Спасибо!!!

Bronwyn
4 years ago

Great company to deal with and kept you up to date with how the claim is progressing since it is a long process. Our conversations with the airline in concern were very short and offered no help to solve the issue of my flight been cancelled with no warning or reason as to why. We were only asking for half of the compensation that Skycop got us so we are super happy with the outcome. Thanks

Morris
4 years ago

Thank you Roberta and his team to handle my claim in which my flight back to Hong Kong was delayed by over 9 hours during my trip last year Sep. Finally they’ve made it and I can receive the settlement. Actually I’ve tried several similar companies for my claim but finally I chose and authorize Skycop to be the only one representing me to negotiate with the airline and handle all the procedure, just because their replies are the promptest and most professional! So finally, my settlement is made! And I’ll save it down for my next flight claim (in case) in my future European & US trips.

Viktor Barton
4 years ago

Thanks a lot! Very fast and professional work!

Aline
4 years ago

O processo foi um pouco demorado do que havia sido previsto, mas no final deu tudo certo e eu recebi a compensação do vôo. A equipe foi muito atenciosa. Sempre que eu enviava um email com alguma solicitação de informação, fui sempre prontamente atendida, não deixando dúvidas nenhuma. Parabéns pelo trabalho!

Ana Santos
4 years ago

Facilita bastante para a reclamação de voos.

Uros Troha
4 years ago

very goods service. fast refund. recomment!

Betsy Collavino
4 years ago

La atención es muy buena y quizás hubo un poco de retraso pero estoy satisfecha porque ya recibí mi compensación

Liene Gaure
4 years ago

Great experience! Good communication!

Lotte Hansine Skovmand
4 years ago

I had two Norwegian flights cancelled and was recommended Skycop to use for receiving compensation. But what a mistake. While they did compensate me for one of my claims (after I had sent them multiple e-mails to understand what is going on), I still have not received compensation for the other claim. Oh, and on top of that, they told me that they already sent me my compensation to the bank. What?! Where? Magical invisible money! Instead of being an honest, customer friendly, and painless experience, it became the opposite. Oh, and at first, the e-mails are great and re-assuring. But once it becomes time for you to be compensated, the atmosphere changes. I am fine with them taking a chunk of the reimbursement, granted that they do their job well and quickly. But this whole holding-your-money-as-long-as-we-can game is awful and one can’t help but feel completely scammed. And if you don’t complain about it to them, you most likely won’t get your compensation ever. I do not recommend and will not use them for any future claims. They lost a customer. Oh, and if I do receive my compensation at some point after this review, I’ll be happy to update the review. But for now, alas, one star (0 stars if I could). And I’ll continue spreading the bad review so that less people fall into this trap. P.S. Also, check out all of their great reviews! Isn’t it strange that they are all coming from people in similar areas where the company is from? Definitely a scam.

Altamiro Roque
4 years ago

Date of experience: February 21, 2020

Arturs
4 years ago

Awesome! After a very long battle with Airbaltic, Skycop has won and I just received the compensation. The communication was smooth and they always kept me up with the progress. Thank you so much!

Ina Skiauterienė
4 years ago

Thank you Mantas and SkyCop team for your help solving our claim. with regards, Ina

Laima Barsteigiene
4 years ago

Sveiki! Džiaugiuosi, kad gavau kompensaciją. Geriau vėliau, nei niekad. Linkiu jums kuo geriausios kloties. Ačiū, kad padedate išspręsti iškilusias problemas ir nuostolius! Pagarbiai, Laimutė B.

Natacha Moutoussamy
4 years ago

Merci beaucoup à vous. Je suis extrêmement contente

Kristina Baciuskaite
4 years ago

Very good customer service and very quick, I would recomend this company!

Stefan van Welie
4 years ago

very happy to have received flight compensation. It took a long time to complete but the skycop team has been very persistent and helpful during the process.

Julius
4 years ago

Provided all the necessary information and helped with the delayed flight. Thank you for the compensation!

Džiugas Dvarionas
4 years ago

Somehow the took very very long time since until compensation. It took even nine months… Anyway, thanks!

Tatev Sujyan
4 years ago

Date of experience: February 19, 2020

Елена
4 years ago

Мы так же пассажиры этого злосчастного рейса Тенерифе-Рига на 07.02.2020. Я, например, сегодня получила от фирмы Skycop письмо, где указано, что оказывается была забастовка! Ну может пилоты действительно не хотели лететь на неисправном самолете?! Тогда наверное это можно считать и забастовкой!!! Я подумала, что наверное было бы как то корректнее всем пассажирам, обратившимся с претензией, отвечать одинаково! А то как то странно, мы летели одним рейсом, у меня забастовка, а у дамы, которая писала свой отзыв передо мной, закрытое воздушное пространство!

Irina Ponjakova
4 years ago

Наш чартерный рейс Тенерифе- Рига от 07.02.2020г. который должен был выполнен самолётом авиакомпании SmartLynx Airlines в 14:05 отложили до 08.02.2020г. 9:00 утра из-за неисправности самолёта. Нас высадили из самолёта, мы несколько часов ждали багаж. Было предложено 3 автобуса и обещание ужина, завтрака , устройства в хостел и утром доставка обратно в аэропорт. Вместо 3 автобусов приехали только 2 . Остальным пришлось добираться на такси. Необходимые детали для ремонта самолёта были доставлены в аэропорт. Рейс был ещё раз перенёс на 13:34 08.02.2020г. По прилёту в Ригу я и многие пассажиры подали в вашу компанию заявку на компенсацию за отложенный на 23,5 часов рейс. И сегодня нам пришли ответы об отказе в компенсации. Объяснение очень некорректное. ,,Основной причиной сбоев рейса явились ограничения контроля воздушного движения Здравствуйте, к сожалению, мы должны Вам сообщить, что претензия #cf6d6227 относительно сбоев рейса Tenerife South Airport – Riga International Airport была отклонена. Получив ответ SmartLynx Airlines, мы еще раз проверили Вашу претензию и вынуждены признать, что в данном случае авикомпания права. Контроль воздушного движения ограничил маршрут Вашего рейса, что явилось причиной его сбоев. Согласно международному праву ограничения контроля воздушного движения признаются особыми обстоятельствами, которых нельзя было избежать (extraordinary circumstances). Отозванные или отложенные по причине особых обстоятельств рейсы не компенсируются. Мы очень сожалеем, но согласно правовым актам компенсация за этот рейс SmartLynx Airlines не причитается. Всё же мы надеемся, что если в будущем Вы столкнетесь со сбоями рейсов, Вы вновь оратитесь к нашей команде и позволите представлять Вас в борьбе за компенсацию. Всего Вам доброго! В другой раз нам действительно удастся приструнить авиалинии! Если у Вас возникли какие-либо вопросы, мы с удовольствием поможем – просто ответьте на это письмо. С уважением, Renalda Gaidamovic | Client Service Specialist,,

Reska
4 years ago

Used Skycop services a couple of times. Both times successfully received the money in few weeks. So far happy with the service.

Maksim Samonov
4 years ago

Realistically it could have been a 2-3 star review for claim handling taking too long if not recent events. After around 1 year of handling (around mid-December, 2019) claim status had eventually changed to “Payout initiated” and SLA was showing 6-8 weeks for processing. Tried to get the exact date, but was told to relax and that I will be notified when it happens. Needless to say, it didn’t happen neither in 6, nor in 8 weeks. When contacted, Skycop admitted they “forgot” to do the transfer. Few queries asking to tell when exactly will they do the transfer, but they just don’t seem to be able to go beyond “as soon as possible” and “we will notify you” in their operations. And neither of those seem to be giving any results. Bad luck? Maybe, but for me personally – more than enough to pass on them in future. Claim #e2efc628 for anyone in Skycop interested in lessons learned.

Vilius
4 years ago

I am very happy with the service that was provided. Very easy to use and very professional and quick clients support. I was kept updated through all the process and I am delighted that the company managed to receive the compensation from the airlines, since when I personally applied for the compensation – airlines rejected my claim. Highly recommend!

Helia Roberto Silva
4 years ago

Excelente trabalho, é um processo que demora , mas que vale a pena pois acabei por ser reembolsada .

Danius
4 years ago

All fine just little bit to long process If you have no patience to deal with flight company, but have a time to wait then it is for You.You can trust them I have got what they promised to me just as I have said before bit to long. That’s why one star less.

Xtine
4 years ago

Compensation transferred to my account just now after 9 weeks the airline has transferred to skycop despite the promise should be within 6-8 weeks. I have emailed to skycop and they promptly got back to me there’s some technical issue for the delay. Although the process is lengthy, overall it’s still kind of painless to me, provided that I have almost forgotten about the claim. I can only imagine dealing with airline directly could be a long battle and skycop definitely helps alot. Just having another claim made the other day, hopefully the claim won’t take as long next time.

Matthew A
4 years ago

I had an amazing experience with Skycop! Even though airlines refused my numerous tries to retrieve my compensation explaining that it was extraordinary circumstances- Skycop was the only company that took a fight for me and eventually won! The process, even though, took some time, was totally worth it. What’s more, the customer service was always ready to help and answer my questions. I will recommend Skycop to all of my friends and relatives! Thank you so much!

Vilma T.
4 years ago

Responsibility, attentiveness to client’s needs, support, communication

Aivaras Navakauskas
4 years ago

Fast and easy. Thanks for compensation.

Evandro Jamil
4 years ago

Excelente escolha .. Minha reclamacao foi resolvida dentro do prazo previsto.. Recomendo de olhos fechados..

Inmaculada Hernandez Fuentes
4 years ago

Una aerolínea nos canceló un vuelo a falta de seis días para el viaje. Consulté con Skycop y me dieron la solución. Tramitaron mi reclamación y me devolvieron la cantidad pactada en un período de 6 meses. En todo momento estuve informada del proceso. Gracias por su efectividad y transparencia.

Masoud Dialameh
4 years ago

Highly recommended. I have requested a compensation for my delayed flight through Skycop. The case went well and specially I found Skycop to be very accurate, friendly and informative.

Irina Agarjova
4 years ago

Супер фирма всё четко и корректно сделано в короткие сроки!

Ruzanna
4 years ago

Highly professional team. Fast respond. Good work. We got our compensation for very late flight. Definately recomend this team. Thank You! With love, Ruzanna Arutjunjana.

alessandro bellini
4 years ago

Sono stati davvero professionali e corretti, si sono mossi tempestivamente nel recupero dei soldi dalla compagnia aerea. Sempre pronti a rispondere via mail alle domande, ottima disponibilità e trasparenza!

Katarina Hrabar
4 years ago

I am really glad that exist companies as their. It lasted few months to get money becouse we had some difficulties with bank info, but at the end they did their job very good. The comunication with them was quick and effective.

Doris
4 years ago

A l’écoute et disponible, patient et aimable, le plus important

Стефан Чирюков
4 years ago

Ребята молодцы!!! Спасибо за помощь с компенсацией!

Janis Briedis
4 years ago

I can assess the co-operation with Skycop as very good! Almost 17 weeks or 3,5 month passed since I made a claim and finally receive compensation. This was my first claim I have ever made against airline and yes – it works. It is possible to receive compensation. Thanks to Skycop!

hichem
4 years ago

Great company. Get my compensation as promised.

Evita Kirsteine
4 years ago

Everything great, got my compensation! Very fast comunication.

Ionut Alexandru
4 years ago

Date of experience: January 30, 2020

Ervins Brils
4 years ago

Skycop was very helpful from the very beginning. Their website is user friendly and you can fill all the necessary information regarding your claim very easy. It took a while to get the compensation from the airline (approximately 6 months), but Skycop employees were always very easy to reach and their replies came fast with more detailed info regarding the process of the claim. Thanks again Skycop for your help! Best Regards, Ervins

Jurate Milaseviciute
4 years ago

Waited for about 2 months until they won, and waited for 7 weeks for them to transfer money. But I got money!

Croatia
4 years ago

Quick, reliable and always up to date.

Marek Lenhard
4 years ago

It takes some time, but trust the process! They always respond to mails. 100% recommend.

Ken B
4 years ago

Right from the start everything ran smooth communication was excellent

Marijus Kasmauskas
4 years ago

Labai apmaudu, kai pretenzija yra pateikta jau beveik 1,5 metus ir iki siol neisspresta. Pirmus metus dar gaudavau reguliariai tokius pacius atsiprasymus, kad procesas uztrunka ir kovojama uz mano teises, o nuo 2019m. rugsejo menesio jau ir laisku nebegaunu. Labai tiketina, kad arba pinigai tiesiog nukrito Skycop i kisene arba jie nedaro/nesugeba padaryti tai ka zada.

Denis
4 years ago

Thank you. All were cool

Asta Dudone
4 years ago

You are the best! Many thanks and good look in future works!

Paul
4 years ago

Skycop is the worst option you can take when is to recover money from a claim. I was involved in a delay together with my work colleagues and some of them contact directly Lufthansa, other like me took the worst decision and wen through Skycop. They received money after 2-3 weeks (400Eur) from lufthansa and me after 3 months (279 Eur). I will try the best to inform about my experience all around the internet so Skycop can be avoid by other in my situation. I’m curious if anyone from Skycop is going to respond on my review.

ilie stupar
4 years ago

Easy!! Thanks skycop!!

Miglė
4 years ago

Thanks a lot. Although it took quite a long time but it worked.

Lukas
4 years ago

Puikus klientų aptarnavimas, labai greitos reakcijos į klientų užklausas. Ačiū Jums už darbą!

Hidmi Abdouennour
4 years ago

I was really frustrated when i knew that my 6 hours delay of waiting will go on water , thanks to Skycop i could get back my money and i m happy now

Hamidan Mozac
4 years ago

3666c21b0 Am happy with your Service

Eugenia
4 years ago

I am grateful for the help, however I received the money back after 7 months of permanent correspondence

Marius Hoca
4 years ago

PLEASE DON’T !!!! I have the worst experience with a company ever!!! THEY DON’T PAY!!! I seen this company on facebook about a year ago I went ahead untill November when I got an email from them telling me that my claim was aproved and I have to put my bank details in order to recieve my compensation between 4 to 6 weeks, well that’s a LIE, after 6 weeks I contacted them and from that time on they are keep giving me many reasons of why I didn’t get the money on time, ” Busy time of the year”, ” informing the financial department ” ” internationals payments take longer” “its transferwise issue” etc and all of these reasons ended up with a time frame of 1 week,every week another 1 week, then another week, after all this frustating period I belive that they took all my personal information and they took the compesation and they are waiting for me to give up. I will give an update as soon as I get anything next from them #9c09eff2

Alima Camara
4 years ago

J’ai fait appel à Skycop après un refus d’indemnisation de la compagnie aérienne Qatar Airways. Nous avons eu un retard de 2h au départ de Paris, ce qui nous a fait rater notre escale à Doha donc 1 jour de retard pour arriver à Bali. Même si la compagnie a pris en charge les frais en attendant notre prochain vol, nous avions droit à une indemnisation à hauteur de 600€. Les démarches avec Skycop ont été simple, juste expliquer l’itinéraire et garder les billets électronique pour preuve. La procédure a durée 7 mois, ce qui paraît long, mais au final Skycop vous tiens au courant de l’évolution de votre dossier régulièrement. Et cela a été payant car nous avons été indemnisés toutes les 3 et Skycop a pris 25% sur le montant final . Donc si vous avez un retard de vol, foncez!! Le site est sérieux et vous n’avez rien a perdre!!!

Valdas
4 years ago

Puiki kompanija. Operatyviai atsako į visus klausimus. Labai gera komunikacija. Puikiai išsprendė kompensacijos klausimą. Rekomenduoju.

Albinas
4 years ago

It has taken a little bit time until the problem was completely solved, but in any case it has worked excellent

Alane
4 years ago

Equipe bem qualificada profissionalmente, sempre disponível a tirar as dúvidas dos clientes. Serviço de qualidade!

Valerijus Zlosnikas
4 years ago

Kokybiškas ir greitas darbas! Dėkui!

Rafael Pereira Silva
4 years ago

Parabéns pelo ótimo trabalho, quando entrei em contato não coloquei muita fé mais depois de alguns meses recebi o valor prometido, obrigado! Congratulations for the great work, when I contacted did not put much faith more after a few months I received the promised value, thank you!

Arnolds
4 years ago

It took quite a time, but thanks for help and eventual success with the claim. Very good and responsive team that keep you updated.

Kestutis Kralikas
4 years ago

Anksčiau neturėjau jokių problemų su jūsų kompanija, bet šį kartą kažkokia nesamonė, mano byla buvo jau gruodžio pradžioje išpresta, tačiau jūs nesugebėjote pervesti pinigų visą mėnesį. Gaila, tačiau atsitikus tokiam įvykiui, teks kreiptis pas konkurentus 🙁

Denis Barreto
4 years ago

Fico muito agradecido com a gentileza e atenção de todos, sempre que mandei meus email fui respondido rapidamente, agora com tudo resolvido melhor ainda, muito obrigado.

Cyrielle Damour
4 years ago

Alors demande effectuée au mois d’août 2019 pour la compensation de l’annulation de notre vol vers Marrakech. Nous recevons un mail en octobre disant que courant décembre nous recevrons notre paiement. Décembre… toujours rien, on les relance, on nous dit qu’il faut les coordonnées bancaires (qui je le souligne ont déjà été communiquées lors de la constitution du dossier en août), c’est pas grave on renvoie tout. Début Janvier, toujours rien.. bon je les relance une nouvelle fois… il faut encore remplir un document !!!! Bref notre dossier est plus que complet mais on a toujours rien.. déçu ! nous nous sommes dirigés vers Skycop pour les bons avis mais visiblement ça suit pas dans la réalité.

Hamilton Luz
4 years ago

Execelente Serviço. Rapidez e eficacia no tratamento do processo. Recomendo.

Rohan munjal
4 years ago

The skycop handled my claim in a very professional way. I had applied the claim once with other company and they replied that it is not possible for you to get compensation but skycop accepted the challenge and provided me with the compensation. The application process on the website is very simple and easy. Also, I received the compensation in the specified time without any delay.

G. H
4 years ago

Hello, I’ve got the money. It’s all right. I’ll recommend you everywhere. Thank you !

aaa
4 years ago

hopeless !!!!

Luis Farias
4 years ago

Serviço horrível! Limitam-se a verificar o que a companhia diz….o cliente serve apenas para pagar à Skycop a comissão. Muito mau mesmo, nem os regulamentos europeus conhecem, devem estar feitos com a companhia, só pode. Tendo em consideração, adicionalmente ao Regulamento CE) N.o 261/2004, a Comunicação da Comissão Europeia 2016/C 214/04: Orientações para a Interpretação do Regulamento (CE) n.o 261/2004 do Parlamento Europeu e do Conselho, que estabelece regras comuns para a indemnização e a assistência aos passageiros dos transportes aéreos em caso de recusa de embarque e de cancelamento ou atraso considerável dos voos e do Regulamento (CE) n.o 2027/97 relativo à responsabilidade das transportadoras aéreas em caso de acidente, com a redação que lhe foi dada pelo Regulamento (CE) n.o 889/2002 do Parlamento Europeu e do Conselho, Considerando o artigo .3.3.3 da Comunicação acima referida ( 2016/C214/04): ““3.3.3.Determinação do atraso à chegada e conceito de hora de chegada O Tribunal concluiu que o conceito de «hora de chegada», utilizado para determinar a extensão do atraso a que os passageiros de um voo foram sujeitos no caso de a chegada sofrer um atraso, designa o momento da abertura de pelo menos uma das portas da aeronave, considerando-se que, nesse momento, os passageiros são autorizados a sair do aparelho. …” Considerando o artigo 4.2 e 4.1.1 relativo á prestação de … informações incompletas, enganosas ou erradas aos passageiros sobre os seus direitos, constitui uma prática comercial desleal ou enganosa da empresa para com os consumidores [ artigos 4.1.Direito à informação e 4.1.1.Direito geral à informação da Comunicação CE, relativos ao artigo 14.o, n.o 1, do regulamento europeu relativo à obrigação de prestação de informação ao passageiro ” “ sempre que uma transportadora aérea presta informações incompletas, enganosas ou erradas aos passageiros sobre os seus direitos, quer individualmente quer em termos gerais, através de anúncios nos meios de comunicação ou de publicações no seu sítio web, estas devem ser consideradas como uma violação do regulamento em conformidade com o artigo 15.o, n.o 2, lido em conjugação com o considerando 20, podendo também constituir uma prática comercial desleal ou enganosa da empresa para com os consumidores em conformidade com a Diretiva 2005/29/CE do Parlamento Europeu e do Conselho.”]

Előd Szabó
4 years ago

Excellent and professional service. Despite of the claim process takes long time (which is understandable), the Customer Service is helpful, patient and quick.

Roxana Elisa Dogaru
4 years ago

Very supportive, a great team and a trusted one. A very big thank you to each everyone of you! Totally recommend!

ER
4 years ago

Do not be fooled by their promises. If there is a reason for the claim, do it yourself. Doing it yourself is very easy and much faster, and you will save 25% of the money. I had issue with LOT, delay over 3 hours. I decided to use Skycop as convinient solution, but my colleage contacted LOT directly. He received hes 400 within 1 month, i still have not got anything from Skycop, they just hold your money for no reason what so ever.

Kreshnik Arapi
4 years ago

Skycop helped me get the compensation for a long delay in Rome, FCO. At the beginning it appeared to be an impossible case but Skycop was able to close that case in my favor. The case took about 1.5 years and that annoyed me, but the compensation is in my account now. Thank you Skycop!

Robieo Chazhoor
4 years ago

Very good service. Team clarities doubts very quick and the responses are also very clear and precise.

Martin
4 years ago

Skycop started a good conversation with me. After a year I received an offer from another company to claim my flights there. After asking skycop what this is about and do they have something to do with this, they removed me from their claims immediately. In fact the case was too difficult for them and this was a good excuse. I continued with the new company AIRHELP and they managed to finalised everything in a couple of months.

Rober Ta
4 years ago

Aciu už sutvarkyta skrydžio kompensacija.

Mak Hasanefendic
4 years ago

Very helpful and patient. These guys will get justice for you for sure !!!

Garry Haslam
4 years ago

I thought there was no chance of winning but you have been trying for so long and in the end you got there last am so pleased thank you l will recommend you to everyone thanks again

Evi Giannati
4 years ago

Very helpful indeed and effective. With your guidance and help I was able to get a compensation for a cancelled flight from Eurowings. Thanks a lot

Igor
4 years ago

Thank you very much for your cooperation and for prove that you are a serious company , appreciate your efforts in helping others !!! (Finally, I got my compensation).

jim crossland
4 years ago

Do not use this company it is a total scam to get your compensation. They do not know how to claim correctly and fend you off until you can’t get out if the contract. I received a call from the tour operator stating they had sent a letter to the wrong department in the wrong company and the claim would never be settled. PLEASE BE WARNED THEY ARE NOT WHAT THEY SAY. If that is true why did I fill out the claim for through the airline on the day I wrote this review and received my cheque 3 days later.

Mouad ATIF
4 years ago

A good experience , I think at the first time that I wouldn’t get a repayment , but thanks to Skycop I received more that what i’ve expected ! good service , fast answers on mails , Thank you

Marcia Dos Santos
4 years ago

Date of experience: December 10, 2019

Arturas Sulinskas
4 years ago

Aciu jums uz paslauga.

Andrej Miček
4 years ago

I’m very satisfied with services. Very fast replying on emails. Everything went well.Thank you Skycop!

Geneviève VUOTTO
4 years ago

Commode, facile, il suffit de suivre les instructions. Magique

PARVEEN KR MALHOTRA
4 years ago

Excellent service with clear instructions to complete the job.

Schneider
4 years ago

Очень хорошая работа!Всем советую Skycop ,всегда были на связи.Компенсацю получили в полном объёме, как было заявлено.Молодцы!!!

Laurynas Žukauskas
4 years ago

Date of experience: December 09, 2019

Laima Banionytė
4 years ago

Uztruko ilgai, taciau pinigus atgavau. Esu patenkinta.

Инна Чулицкая
4 years ago

В целом мы благодарны компании за получение компенсации за отмененный рейс. В процессе перечисления компенсации на наш счёт возникло некоторое недопонимание, но в итоге всё получилось. Главное, что цель достигнута и компенсацию мы получили. Спасибо большое!

Dovydas Miknys
4 years ago

Delightful, got my money back, thank you skycop

Omar
4 years ago

Date of experience: December 09, 2019

Popa Florin
4 years ago

Date of experience: December 09, 2019

John
4 years ago

After not doing a thin and a horrible experience 1.5 years passed. They told that they cannot do a thing and that going to court is pointless. “Labai apgailestaujame, bet šios pretenzijos nagrinėjimą turime nutraukti. Nors mūsų manymu, kompensacija už šį skrydį turėtų priklausyti, tačiau oro linijos pateikė kitokį situacijos įvertinimą. Šiuo metu vienintelis situacijos sprendimo būdas būtų kreiptis į teismą. Svarbu paminėti, kad teisės aktų nuostatas dėl skrydžio sutrikdymo priežasčių skirtingų valstybių teismai ne visuomet interpretuoja vienodai, todėl sėkmė, kreipimosi į teismą atveju, taip pat nėra garantuota. Atsižvelgiant į nurodytas aplinkybes ir remiantis turima panašių pretenzijų nagrinėjimo patirtimi, galime prognozuoti, kad papildomi teisiniai veiksmai neduos norimo rezultato. Atsiprašome, kad negalėjome sėkmingai išspręsti šio skrydžio pretenzijos ir nutraukiame pretenzijos nagrinėjimą. Jei ateityje susidursite su skrydžio sutrikdymu, tikimės, kad kreipsitės į mus ir galėsime jums padėti gauti kompensaciją iš oro linijų.” Typical reply to make the client f*** off. Won’t lift a finger.

Amanda
4 years ago

Meu maior medo era que a empresa não fosse de verdade, porque demorou 4 meses para eu receber o dinheiro. Mas chegou!!! Então, é só não criar expectativa, mas o dinheiro realmente chega.

Jamila Azzouzi
4 years ago

Super contente du service, je recommande à 1000%.

Anton Bibikov
4 years ago

Quick support, good transparency and highly professional people. Liked the service provided.

Clara Farias
4 years ago

Perfeito!!!! Recebi o dinheiro do voo que eu pensei que nem tivesse direito. Muito prático!

Ruxandra Padure
4 years ago

I was recommended to choose Skycop and it eventually worked out really well 🙂

Tetiana
4 years ago

4 months duration of the process but at the finish – well done by Skycop!

Žanna
4 years ago

Всем огромное спасибо за проделанную работу, компенсация получена. Просто подарок к Рождеству!!! Команда SKYSKOP- молодцы!!!

Jeppsson Store
4 years ago

Good work, my case was taking lite time but in the end they did good work

Peter
4 years ago

I have two daley without issue, but this complain website doesnt work well.

Kazimieras Mažonas
4 years ago

Quick and helpful support, easy to navigate system, quick payout. Highly recommend when there is a need for such service.

Gigi
4 years ago

*** Update below** Honestly I feel extremely stupid after reading all the reviews. They have fake accounts making good review to hide the truth. Saying how unbelievably fast, reliable and convenient they are. This is far from the truth. We filed a claim now for over a year (2018), we have shared our personal information bank account, etc. Just don’t use this company – we should’ve gone with the agents at the gate offering the same service. At least that made it a bit real- we went with sky cop due to their “reviews” which now I question. We contacted Tap air who closed the case more than 4 months ago, paid the compensation amount and they haven’t transferred nothing. Don’t be naive into thinking this company is great- they keep all you personal information, sent generic emails for months and then don’t pay the airlines fee. Legal action must be taken against this company. I will look into legal complaint.**** -UPDATE: THE COMPANY replied; I am a client now sine May 2018. Here is the information of the case number : 0f902980 To prove this review is honest as real. This is my experience with this company.

Ines Sousa
5 years ago

Uma agradável surpresa, fácil e pratico.

Hugh
5 years ago

I couldn’t be more grateful to Skycop. They made it all by themselves, clarifying each doubt I had during the process. All I had to do was to provide the documents. So I’m very thankful for that.

Qasim Zaffar
5 years ago

Where other websites could only take compensation requests for flights within Europe, Skycop took my case. I flew back from Pakistan to Amsterdam with changing flight in Istanbul. In Istanbul I missed the flight because of departure delay in Pakistan. I didnt believe that i would get compensation but to my surprise I recieved an email about my case against Turkish Airlines and that the funds would be in my bank account within 1 week. I got the funds the next day. Definitely will remember this company and recommend it to others.

Alexandra Tanasa
5 years ago

I had a good support of this team. They answer quickly for my all questions. Good job

Miodrag Vlahovic
5 years ago

So satisfied with Skycop, easy to communicate, accurate and efficient.We won the airline and got the cash!

Kaspars Kleins
5 years ago

Very long process (1,5 years). But they did it.

Afonso
5 years ago

Date of experience: November 27, 2019

Andreea Caraiane
5 years ago

The best company! Thank you!

Sabin Silviu Bretea
5 years ago

If you have patience they will do the job. It took over 4 months for us but they delivered on their service. Highly recommend.

Catarina Rebelo
5 years ago

Date of experience: November 25, 2019

Elmira & Chingiz
5 years ago

Well, these guys did an amazing job. The story came from 2018. August, when Flight BT733 was delayed from GYD to RIX for almost 5 hours. My parents stocked at GYD airport. I wrote an e-mail to BT ( Air Baltic ) about the case. Air Baltic replied to me back with apologizes but refused to pay us compensation. I found Skycop on-line, wrote the case, provided all necessary information and details in October 2018. And finally in October 2019, after 1 year I received a message that they made Air Baltic pay compensation. It’s good enough. Today, I received the full amount of money from Skycap. I recommended to all of my friends. Thank You, Skycop team is great!

Ольга Шибанова
5 years ago

Добрый день, спасибо огромное, компенсацию получила. Всем рекомендую данную компанию, хорошо сработали, были на связи в течении всего периода удовлетворения претензии.

G Gov
5 years ago

Very good and kind service! I got this week the money of my claim after 5 months of process, Thank you very much for the great help! Greats from Berlin

Martin Huba
5 years ago

I travelled with 2 other collegues and our flight was cancelled, it was EU airline. They claimed directly with airline afterwards, I did with Skypcop. They had their money within 2 weeks, I waited more than 2 months and got less money because of fees. Do NOT use skycop or other services if you are in EU or airline is EU.

Beryl Friday
5 years ago

Very good communication at first but bits now been 5 months with minimal communication. Some emails I refr8vr are generic and don’t even have my name, instead just say “Dear, ..”. I feel like I’m writing emails to a robot. Would have preferred to go directly to email. Flights was the beginning of June and still little communication, and no refund.

Marian Tudorica
5 years ago

Sunt serioși!

Daikelin Tellez
5 years ago

Muito obrigada, foi excelente o serviço, fiquei muito satisfeita.

Santa Brisone
5 years ago

Very good comunication during all this process. Excellent result. Get money back. Thank you

Joana Silva
5 years ago

Skycop handled my complaint very efficiently. The whole process was very simple and efective. Thank you.

Deniss Belajevs
5 years ago

Recommend. Persistence is the key value for Skycop. It took them 2 years to settle big compensation court case against airBaltic. And they won, where other companies providing air-flight cancellations compensations services for the 3rd parties stepped out. I wish all the best to Skycop team. My Skycop user experience with their web app interface is just excellent. I would appreciate to have a mobile app as well

Asta
5 years ago

Excellent service, good communication, clear instructions, would recommend to everybody. Thanks!

Naomi Pattavina
5 years ago

They keep you updated throughout the process. You barely have to do anything yourself. Very pleasant experience

Alexis De Jes__s
5 years ago

Thank you so much i Will be in contacto always when i need your help ones again thank you!. Im Happy with the service that you offer. !

Ricardas Prybylskis
5 years ago

It was long time. But still I thought it’s impossible to get compensation for delayed flights. However it took 6 month. I got money. Appreciate for patience. Best of luck!!!

Rasa
5 years ago

I am very pleased with Skycop’s service. I will recommend this site to my friends and relatives. Thank you!

Unknown
5 years ago

Excellent. Never expected to receive anything – but here it is. Top job.

Albertas Ulickas
5 years ago

It took few years. But ir was worth to wait. Airline was doing everything not to pay, only long fight by Skycop led into win!

rayan NIASUB
5 years ago

Excellent Thank you

Kvol
5 years ago

The website’ is clear and very easy to use. However my claim took 3 months to get completed which I thought was a long time to wait.

Olbosanu Daniela
5 years ago

a delayed flight 4 hours, a complaint made with the help of very nice people from Skycop and after 1 month for 500 euros in your account !! we thank the skycop crew member and we recommend them with pleasure. serious and correct people

Marco Rodrigues
5 years ago

Processo finalizado e com sucesso, desde já o meu Muito Obrigado.

Ramona Windberger
5 years ago

ACHTUNG!!!!!! Probieren Sie die Kompensation UNBEDINGT DIREKT über die Airline zu beantragen. Auf der Homepage der meisten Airlines können Sie solch ein “Kompensations-Formular” binnen 5 Minuten ausgefüllen und abschicken. Ansonsten macht dies Skycop für Sie und sackt 75 Euro von Ihrem Geld ab. Erst im ZWEITEN SCHRITT, wenn dies nicht geklappt hat, wenden Sie sich an Unternehmen wie Skycop!!!! ATTENTION!!!!!! FIRST try to ask for the compensation DIRECTLY FROM THE AIRLINE. Mostly you just have fill out an online formula on the website of the airline, which takes you not more than 5 minutes. If you don’t do that Skycop will fill that formula for you and will take at least 75 Euro from your money. If this step was NOT SUCCESSFUL you can try in the SECOND STEP to contact companies like Skycop to help you!!!!

Arūnas Tubelis
5 years ago

Bloga arba iš vis jokios komunikakcijos. Kompensacijos išmokėjimas jau trunka daugiau nei 5 mėnesius, pateikiami terminai viršyjami, o pasiteisinimai, kad “kiekvienas atvėjis unikalus”, todėl negali tiksliai įvardinti terminų. Rimtai? Deklaruojate, kad padedate išspręsti ir gauti daugybę kompensacijų, tačiau kiekvienas atvėjis Jums vis dar unikalus?. Norint gauti informaciją kiekvieną kartą reikia rašyti teiraujantis kokia situacija – kitu atvėju jokia informacija nepateikiama. Susidaro toks jausmas, kad “Skycop” laukia kol kompensacijos paraiška bus pamiršta ir pasiliks pinigus sau… Iš kitų asmenų turinčių tokią pačią patirtį, supratau, kad paprasčiau ir greičiau bendrauti tiesiai su avia linijomis, dėl kompensacijos už vėluojančius ar atšauktus skrydžius 🙂

Richard Ashcroft
5 years ago

Work to do by me: -To scan 2 things and fill 2 forms -To wait 3 months Money received for doing that: 400€ DEAL!

Liam Carter
5 years ago

Still waiting to receive my compensation! I have been advise the payment was block so after 2 weeks of excuse I was advised it will be transferred via euros within 24 hours. Suprise suprise NO FUNDS! To make it worse Sky Cop will not answer my emails.

Bodo
5 years ago

I have tried to get my compensation with a different service, and they refused my request , so i used Skycop. It is true i waited some time until i get the compensation but they did their job and i got my compensation. So i highly recomand their service.

Inna
5 years ago

Many thanks for helping me getting compensation for delayed boarding! I missed second flight and didn’t even believe it was possible to do something about it. Thank you for your responsibility, quick cooperation and high quality job. Special thanks to Rasika for the help in everything. Now writing this review with lots of respect to all the team! Best regards ❤️

Shahid
5 years ago

Date of experience: November 13, 2019

Valle
5 years ago

All the time by your side and very kind relationship

Viktorija Soms
5 years ago

Date of experience: November 08, 2019

Marcele
5 years ago

Esu labai patenkinta Skycop pagalba, mano atvejį tyrė agentas Mantas Drungilas, jis buvo labai kantrus mano dažniems klausimams dėl kompensacijos. Tiesa, laukiau labai ilgai, tačiau puikiai suprantu, kad taip atsitinka dėl oro linijų galimo nenoro bendradarbiauti, visokių techninių dalykų. Tačiau kas dėl Skycop, neturiu priekaištų, kantrumas ir neįtikėtinai greiti atsakymai. Yra ko pasimokyti iš jūsų kitų įmonių klientų aptarnavimo specialistams. Sėkmės.

klambi
5 years ago

Taking so long but, we won. Thanks Skycop!

Yury
5 years ago

excellent, thank you!

Oana Plitea
5 years ago

I will recommend this company to all my friends. Very fast and Professional company. They solved my claims in less than 12 weeks as they promise.

Gabriella Giuliani
5 years ago

I had to do everything on my own and they ask me also the money to do nothing.

Diana Gramauskaitė
5 years ago

Viskas puiku, komenpsacija gavau, tačiau užtruko ilgėliau nei buvo nurodytas terminas.

Valéria Martins
5 years ago

I’m very happy because I received the compensation from the airline.

Hendrik Stansch
5 years ago

Useless, they go the easy way which you can do yourself and then you don’t need to pay them. The below is from their response. In other words, when an effort is required, they abstain without checking. They just file the case and see if it is an easy one. They probably don’t even have access to legal services. Filing I can do myself. Response from Skycop: “The details of your case require it to be argued in a specific location. Previous attempts at this location were unsuccessful, and we strongly believe that is not likely to change in this case.”

Mirna Čeko
5 years ago

Great experience with Skycop. In less than a month we were compensated for our canceled flight. Great email communication and a strong desire to help us. Even though we got an alternative flight, we got the money. Great recommendations for Skycop!!

Iva Jeremic
5 years ago

So happy how they helped me to get compensation from Vueling. I would recommend Slycop to everyone!

Passenger
5 years ago

At first did not believe that compensation could be achieved. Excellent work. Thank you!

Jennifer
5 years ago

Thank you for your job ! I receive my compensation in 12 weeks without doing anything.

NSP
5 years ago

Skycop supported me in the prompt and most efficient way possible. My flight was delayed for no reason for more than 3 hrs. So I approached Skycop and they supported me very well and kept the trust and commitment unbroken throughout the process. It took around 3 months for me to receive the full refund. It was worth the wait!!

Kristjan Piirsalu
5 years ago

I hav used their services several times and every time had positive outcome for me and them.

Philip Cunha
5 years ago

Nunca tinha pedido uma indemnização a companhia aérea. Antes de enviar os documentos para a Skycop tinha enviado para outra empresa onde me responderam que não tinha direito a nada. Numa viagem que me custou 290€ e tive mais de 3 horas de atraso a Skycop conseguiu uma indemnização de 250€. A comissão da Skycop foram 75€ Obrigado

Marcelo Bateira
5 years ago

In my honest opinion, it would always be better for the user to go directly to the Airline and make the complain. It’s a matter of send/reply emails, things that you will always do with Skycop. And the 25% of the complain money that you must give to Skypcop is a lot of lost money for you to give up. As long as the negotiation goes, the initial amount would always decrease for this or that reason and you end up by getting less than half that you would expect. So my experience was that is not worth to give up of 25% of the money.

Aryan Abaya
5 years ago

I was very satisfied with their service. I understood that the claiming process may take a while but they were still able to work it out. They always provided updates with the current status of my claims. Would definitely reccomend this.

Maksym
5 years ago

Skycop was working on my case more than a year. It was very long way, to get compensation. Initially there was no progress and honestly speaking I left 2stars feedback, so this feedback is edited. Company employees made a lot to get success. Ok, I did not received compensation in full, however I believe in my particular case it is maximum I could have. Skycop really helped me and they must be rated as a top company among flight compensation companies! Good luck for everybody with your claims

Eric Grillard
5 years ago

A recommander pour tout retard ou problème de transport aérien.

R.
5 years ago

I used “Skycop” for the second time in a row and I’m very impressed by their swift correspondence (they reply as soon as they get any information). Also it’s very easy to communicate because you only need to reply (or forward airline replies) to their only e-mail address. I won in both cases and received money within 1-2 weeks from the submission of my application. The only negative thing I see about “Skycop” is their high fee. Let’s say you won 500€ (250€ for 2 passengers), so you will have to pay them 151,25€ in total and you’re left with 348,75€ (174,38€ for each passenger). That’s not a lot. However, it’s difficult to imagine how I should complete this application on my own, when the airline company even doesn’t provide a link to the compensation form in public and they (the airline company) would probably argue a lot. On the other hand, it’s better than nothing. Thank you for your service! <3 P.S. Oh, I forgot to mention one useful tip for you. Keep your food receipts at the airport, if you don't get compensation for the catering. You will have to scan those receipts later to get compensated.

Jovita Bagdonavičiutė
5 years ago

Excellent and efficient service, good communication.

Lina Lina
5 years ago

Очень неожиданно , прошёл год и уже не думали, что получится выбить компенсацию. Вернули в полном размере и за Билеты туда и обратно, хоть и рейс был задержан только в обратном направлении . Спасибо вам большое, деньги получили

Daniela Pontoriero
5 years ago

I tried before with another app which was more famous than Skycop, and after all the documents they rejected my complaint. It was a waste of time. Luckily I found Skycop and after sending all the documents they were really positive about my situation. They also kept me posted all the time with the progress of my complaint. Finally, after exactly one year, I just received the payment! I’m really happy 🙂

Simona Ra
5 years ago

This company is absolutely amazing. Speed, communication and other benefits of this is just perfect. Less than week I got compensation about flight which was before 2 year.

Jevgeni Rumjantsev
5 years ago

After waiting for 1 year and 3 months I actually received my money back. I would have never expected that…

Aurimas
5 years ago

It was smooth experience. I got compensation. It took long time (more than year) as they went to court but i was happy that it was done by skycop

Bogdan Alexandru
5 years ago

Very professional staff and attitude. They just help me out with my flight delay really fast.

Mindaugas
5 years ago

Labai ačiū Skycop komandai už apgintas mano,kaip keleivio teisęs. Esate savo veiklos tikri PROFESIONALAI. Ačiū,kad esate.

Carmen Cristache
5 years ago

I just received the compensation for my flight. I highly recommended the service. Carmen from Italy

stefani
5 years ago

ID -f760c257 GRACIAS POR ESPERARME CON EL PAGO, A PESAR QUE TUVE UNA COMPLICACION CON EL BANCO ME TUVIEON PACIENCIA Y ME ESPERARON MUCHAS GRACIAS.

Suiram De Sùza
5 years ago

Des mois d’attente pour rien alors que nous etions dans notre droit, bref des zeros ! J’ai bien pris note de votre réponse au 23/10/19, et celle ci ne m’inspire qu’une chose : baisez vos mères.

Dalva Langenegger
5 years ago

Agradeço pela competencia.fico feliz em saber que podemos recorremos para lutar pelos nossos direitos.pois é lamentavel o que algumas companhias aereas fazem com os consumidor.

Bela
5 years ago

Guys, this really works!!! Amazing first experience, do not hesitate if your flight has been delayed for more than 3 hours. It really worth those few clicks to send them the documents, I got my money in 3 months. Thank you Skycop!

Jenna Harrison
5 years ago

I got the full refund I was entitled to and Skycop made the process so easy. They took care of everything and were very courtious, caring, and professional when responding to any questions I had. I especially appreciated how they kept me up to date while we were waiting for the airline to respond. It took a while, as was expected, but it was great to have a fat deposit magically appear in my bank account in the end. I feel good about every penny Skycop received for making this so effortless for me. I highly recommend this company.

Artur Santos
5 years ago

I’m very happy with my first experience with Skycop. it took them 2 months but I got my money back. Other company has failed with another flight before, guess I’ll use Skycop if I have the same problem again.

Vidas Makarskas
5 years ago

Thank you for a good job. You are a very strong company. You keep your promises, wonderful.

Pavel Ryncevic
5 years ago

Date of experience: October 16, 2019

Jolanta Lebuda
5 years ago

Bardzo rzetelnie i szybko,Firma na poziomie.Sama nie dałabym rady tego załatwić.Polecam wszystkim potrzebującym pomocy z czystym sumieniem. Jolanta i Piotr z Katowic

Elena-Daniela Fotin
5 years ago

THANK YOU SKYCOP FOR YOUR PROFESSIONALISM. WHEN OTHER COMPANIES FAILED , SKYCOP MADE A REAL FIGHT FROM MY CLAIM. YOUR EXPERTS WON THE BATTLE FOR ME. I HIGHLY RECOMMEND SKYCOP.

syr dorogin
5 years ago

Работали быстро и все четко и понятно разъясняли,служба поддержки тоже без нареканий,молодцы вобщем

Divna Majstorovic
5 years ago

Everything went really easy and smooth. Communication was very good, and actually you dont have to worry about anything, just to wait the process to be finished and get the payment. Highly recommendedI

Jānis Zožs
5 years ago

Excellent service. Very fast

Julija S
5 years ago

It was unbelievable. Skycop won compensation for a delayed flight with AirBaltic, which was, on our opinion, impossible. Skycop services are very simple and clear, you need only patiently wait and send very few documents and some information. This company is highly recommended by me.

Zan Stepanov
5 years ago

Date of experience: September 30, 2019

Darina Halašová
5 years ago

It was fast, simple. Thanks a lot.

Mnafeg intissar
5 years ago

Très professionnelle. J’ai reçu en 2 mois mon indemnisation

Edmonda Karpaviciene
5 years ago

Thank you Skycop for solving my problems.

kristina kristelama
5 years ago

Buvo atsauktas reisas Vilnius – Milanas .Gavau kompensacija .Skycop iskovojo is Wizzair kompensacija

catalina Velescu
5 years ago

Date of experience: September 29, 2019

Justyna Urbanowicz
5 years ago

Bardzo polecam usługi tej firmy. Zapewnili mi bardzo szybką i miłą obsługę, sprawa zakończyła się w ciągu 1.5 miesiąca! Jestem naprawdę zadowolona i jeśli będzie taka potrzeba, na pewno skorzystam z pomocy tej firmy w przyszłości. Jeszcze raz dziękuję!

Aet
5 years ago

Väga kiire tegutsemine. Kümme päeva ja lennufirmalt kompensatsioon minu arvel. Kiidan ja soovitan!

Vera Lucy
5 years ago

Merci beaucoup pour votre aide. On a réussi. Je vous remercie de tout cour

Deimantė Motiejūnaitė
5 years ago

Aciu uz puikiai atlikta darba. Savo skrydzio pretenzija pries tai buvome pateike kitai panasiai imonei, taciau jie mums pareiske, kad ismoka mums nepriklauso. O si imone viska issprende i musu nauda, sklandziai bendradarbiavo, visuomet pranese naujienas. Tiesiog labai didelis aciu Jums, jusu darbuotojams. Pati didziausia rekomendacija

Silvija Dabulskiene
5 years ago

Highly recommend skycop! I didn’t expect anything, just gave few data about me and about the flight and that’s it- i got the compensation for my canceled flight! Thank you skycop very much!!

Jurgita Gegeckienė
5 years ago

Date of experience: September 25, 2019

Nadia Hrabova
5 years ago

Wow, it really works! I’ve just received my refund. Thanks to all the guys who were working on it for me. I will definitely get back to Skycop if I face such unpleasant situation during the flight one more time. The only thing that I was not informed about is that I was going to be charged for the SWIFT transaction taxes, because as it turned out, Skycop does not cover for that. So be ready for this part as well.

Marianna Berina
5 years ago

Cool job! Didn`t really hope for a refund but here it goes unexpectedly! The best morning surprise ever!:)

Narayan
5 years ago

It really works, I got a refund for both of the delayed flights I submitted. Thank you

Romas Cebis
5 years ago

Date of experience: September 24, 2019

Jonas Jonikas
5 years ago

Everything was made with very little effort just to see one day that my bank account ballance has jumped up. Good service. Recomend.

Robert Bloom
5 years ago

No seriously I was skeptical but Skycop is completely for real… was delayed on flight from Europe to US and Skycop really held the airline accountable. I HIGHLY recommend Skycop.

Анна Чернова
5 years ago

Процесс был не быстрый, но компенсация пришла в том размере, в котором было заявлено. Я довольна, спасибо. Рекомендую

Olga Volkova
5 years ago

Date of experience: September 23, 2019

Lucky Johnson
5 years ago

A big thanks to trustpilot for fighting my fight and winning my compensation…. you guys are the best.

Jevgenij J.
5 years ago

Date of experience: September 23, 2019

Ramune Franckeviciute Kapciuniene
5 years ago

I tried to solve the problem with airlines by myself but I didnt successed, so I trusted Skycop, and I am very happy I did it. My problem was solved quite quickly and I can plan my other journey.

Kirill
5 years ago

I received all the support I needed to get a refund from RyanAir for the delay of my flight. They respond quickly and the whole process does not take too much time. Great job, Skycop!

Mariana Dieter Wolff
5 years ago

Wir sind sehr zufrieden. Top!

Ignas
5 years ago

The company has solved my complaint and gave the compensation in a some months. The communication was nice! Thank you!

Lina
5 years ago

Puikus servisas. Visi atsakymai operatyvus. Darbas atliktas iki galo be priekaištų. Ačiū

Aneta
5 years ago

I recommend skycop. he helped me with compensation and I am very happy and there is nothing to complain about

Pacheco Miguel
5 years ago

After several weeks, I could actually get compensation for a really bad experience in a flight Mex to Fra. Thanks.

Wahab Raza
5 years ago

Easy And simple steps to claim with. Most importantly they kept me updated always about the current situation and status. I didn’t had to worry about anything.

Gita Elste
5 years ago

It really works, I got a refund for both of the delayed flights I submitted. Thank you

Fotis Legamenos
5 years ago

They will do all the ” dirty work” for you.you are gonna receive follow up emails very often till you get your money back. Realy easy!!!

Romanas Matulis
5 years ago

It took time but it was worth waiting. I got payback finally and this is the most important thing.

Dejan Krecenbaher
5 years ago

5stars 5stars

csifni
5 years ago

We are fully satisfied. Polite communication, very helpful site, good and quick results. Thank you very much!

Marius Nevecka
5 years ago

Sometimes we all have ad experience with flights like delayed or cancelled flight. Unfortunately, airlines are not always tend to accept our claim. It has happened to me twice. I have asked Skycop to help and both claims have finally been approved. Thank you!

Argiris Papagiakomos
5 years ago

We have won the case and the compensation was in our bank account in 3 months! Everything was really well organided and fast! If you wish to make a claim about a flight trouble, skycop is the company to do it!

Zsófi Ruscsák
5 years ago

I had high hopes but this is just disappointing! I found skycop in summer 2018, and at the same time I made a claim for a massive delay from September 2016. The processing was really really slow, there was no information for months!!! I don’t know what they were doing. Now I got an email that I have no right to make this claim because I run out of time. Now it is 2019 September, so it took them more than a year to make nothing! Absolutely nothing. And I am pretty sure I was in time, because I made the claim 2 years after the delayed flight, and on their website they say 3 years old claims can be made….

Julian
5 years ago

Responsive and fast service! I got my refund in no time.

Svetlana Kunauskiene
5 years ago

Thank you for helping and caring for the well-being of the people.

Beverley
5 years ago

Thank you sky cop for helping me claim compensation. Very prompt with email reply’s. your service was of great standard. I would highly recommend you to anyone in the future. I would not hesitate to contact you again if needed. Thank you once again for a great and fast service. Beverley steel.

Yana Pochtovaya
5 years ago

Спасибо компании Skycop за решение вопроса о компенсации за отмененный авиарейс, хотя авиакомпания изначально заявляла, что компенсация не положена. Рекомендую!

Амина Аканова
5 years ago

My direct flight from Poland to Kazachstan was canceled and the carriers provided me with a transfer ticket only the next day. As a result my ticket for domestic flight in Kazachstan burned out. A company Skycop helped me make a complaint, the employees were in contact with me the whole process and responded to all my questions and requests promptly. I got compensation of 400€ very quickly: it took only a month from preparing and signing the claim to receiving money.

Client
5 years ago

Very bad. The same answer of Lufthansa. Lufthansa payed the hotel for 1 night and taxi, because they had responsability. Why i dont have compensation? Very bad service. Vitor Lopes #370e2289

Ali
5 years ago

Grand merci. vous étiez rapide dans votre démarche, sérieux dans le traitement de nôtre dossier, vous êtes vraiment de pro.

Гульнара
5 years ago

Компанию Scycop нашла случайно в поисковике среди множества других, предлагающих помощь при задержке/отмене рейса. Да и вообще думала, что получить компенсацию за задержанный рейс это почти нереально. Тем не менее я решила попробовать и посмотреть, что из этого выйдет) Итог: ожидание с апреля до сентября, «война» за справедливость с авиакомпанией, и получение заветной компенсации! Заполнить информацию о вашем рейсе и подать претензию ничего не стоит, тем более что у сайта очень простой и понятный интерфейс. На любые вопросы команда отвечает оперативно, даже если это вопросы от любопытства) Помимо этого на почту регулярно приходят обновления от Scycop о том, в какой стадии находится претензия. Очень рекомендую! Я осталась довольна на пять с плюсом и желаю ребятам дальнейших успехов! Спасибо ещё раз!

Vini Franken
5 years ago

Ottima compagnia. Davvero professionale ed efficiente. Risarcimento garantito. Grazie mille

Svajonė Dubickienė
5 years ago

After the flight, I personally approached the airline for compensation and received a negative response. Skycop helped me get my compensation even though I didn’t expect it anymore. Big respect for them! Svajone Dubickiene 728b5462

Nikolas Nikolaou
5 years ago

I just received my compensation. A big thanks to Skycop for the help. It took some time but totally worth it.

Tea
5 years ago

A reliable service! What I enjoyed the most is that you receive emails with updates on the process of your compensation, so you are always informed of how it is going. Moreover, everything is crystal clear and in case you have any questions, the answers come back very quick.

Joan Grau Pascual
5 years ago

Muy eficientes, te van informando de los pasos que van haciendo, lograron una indemnización de la compañía aérea que ya daba perdida. Me enviaron el último email de pago procesado el mismo día que recibí la transferencia. Excelente en todo

Isabela Figo
5 years ago

Very good! Skycop took care of everything and I received my compensation like promised! I appreciate very much the work! Thanks a lot for the support!

Almantas Sederevicius
5 years ago

thank you very much for a great job and great communication !!! Almantas

Aleks Tabo
5 years ago

Date of experience: September 12, 2019

Shane Lacey
5 years ago

The claiming process was very easy, Skycop provided a fast service and good customer support (no issues, I just needed to verify some bank details). It was less than a week between claiming and receiving notice that my claim was approved. Would highly recommend.

Georgia Mitropoulou
5 years ago

Excellent work, very helpful, very effective, always kept me update, always replied to my questions. Definitely I suggest them.

Norton Urcel
5 years ago

Really professional and good listener ! Top quality service !!

Paula Mi
5 years ago

Date of experience: September 06, 2019

Danius Seilius
5 years ago

Always saying that we are waiting for confirmation from airlines, but i was flying not only one. My friends and collegues get compensation i don’t. I think im going to try another company.

Aidas Vilkas
5 years ago

Skaicop rekomendavo bendradarbis. Pretenziją užpildėme greitai, apie eigą buvau informuojamas visą laiką. Nereikėjo dviejų savaičių ir pinigai jau mano sąskaitoje. Ačiū.

Katia Rubtsova
5 years ago

Спасибо Skycop! Airbaltic отказал мне в компенсации сославшись на хлюпкие аргументы, но компания skycop взяла эту миссию на себя и вернули мне по срочной выплате 200€ , почти всю стоимость билета ) время заняло около 10 недель ! Я очень благодарна и буду рекомендовать друзьям ! Всего вам доброго и удачи!

Erika
5 years ago

Fast, reliable and easy! Highly recommended

Iza Bella
5 years ago

This is worth trusting company. Everything was quick and simple. Thank you so much

Imen
5 years ago

Premiere experience avec skycop et je recommande reactif aux mails envoyé certe la procedure est un peu longue mais j’en ressors satisfaite je me suis vue remboursée mes billets d’avions en totalité apres l’annulation de mon vol ne lachez rien et faites confiance

Roman Luk
5 years ago

They collected documents of claim and than just said sorry we will not help you, because you are not the person who flew. OK, I asked the question what should be done in this case – no answer. Don’t waste your time with this company.

charis kotsakis
5 years ago

Fast communicate, very helpful people!!!

Sara
5 years ago

Horrible! Don’t choose their service! They last updated me on the case 3 months ago that the fight is still on and when I followed up after 3 months they just told me that it’s “too difficult(???)” for them to proceed with the fight so they are going to close the case. Well thanks for wasting my time!!!

Евгений Подгорный
5 years ago

Супер контора. Всё уладили очень быстро. Постоянно были на связи. Категорически рекомендую!

Irēna Mihailova
5 years ago

Apmēram 2.5 mēnešu laikā nauda bija manā kontā!

Juan Penalver
5 years ago

Great company. Really professional and efficient. Compensation guaranteed if you have a case.

Lisette Heinmaa
5 years ago

Great! I recommend

mark
5 years ago

Ive been waiting for over 6 month and no compensation, nothing. Might as well have done it myself.

Екатерина Рахлинская
5 years ago

Thanks to SkyCop we got a compensation due to delayed flight. We had just to provide document scans, flight info and just to wait for a while. Afterwards we got a SWIFT payment. We was too angry due to the delayed flight without any clarifications why it is happened. But now we are happy that the unscrupulus air carrier got punished.

paola morales
5 years ago

Many thanks! Seriously I thought I was not gonna get reimburse anything.

Osman Nasir
5 years ago

I enquired about a plane delay and the reply was quick and informative although results expected were not what I want. The impression I got is that there are people out there who care .

Rasa
5 years ago

Skrydis vėlavo 5val., todėl kreipiausi į „Skycop“ dėl kompensacijos. Po maždaug dviejų mėnesių pinigai buvo išmokėti, todėl esu labai dėkinga “Skycop” ir nuoširdžiai rekomenduoju.

Laura Perematko
5 years ago

Very professional and fast service, highly recommend skycop to everyone!

Игорь Цибизов
5 years ago

Its really work! Polish LOT airlines give me back 1800EUR for 3 person for aircraft delay! 1350 ive got, and 450 its comission for SkyCop! Thank You!

A. S.
5 years ago

They took very good care of my claim. The process was very transparent, their reaction was very fast and they showed a lot of dedication. My case was only solved in court, where they did an excellent job. Thanks again & I highly recommend them

Juris Laicāns
5 years ago

Skycop managed to successfully close a claim which took them tremendous amount fo work and approximately 10 months time since the case had to be taken to court. I wouldn’t do it myself if such extensive means are needed to close a claim. Thank you!

med ben ali
5 years ago

A very good company which never gives up the claims. I claimed against one of the most hard aircompanies to deal with. The claim took over 6 months but we won it in the end. Beside the customers care service was always nice and cooperative. Always when I ping them they update me and they do further steps until we won. I recommend it for anyone who has delay over 3 hours or his flight was canceled.

Jura Jura
5 years ago

Отличная быстрая работа! Было очень приятно сотрудничать с вами!

Darius Ilgevicius
5 years ago

Thanx a lot the best helpers forever. Everything they did professional, and i have compensation in my wallet! Bless Darius

Vladimir
5 years ago

Vasario men. skridome i Hurgada, del techniniu problemu buvome nusileide Buhareste. Velavome virs 3 val. Del pretenzijos GetJet kompanijai kreipemes i Skycop. Skycop operatyviai padare savo darba (€ jau mano saskaitoje). Apie eiga pastoviai informavo.

Jennyjennyjenny
5 years ago

I was not sure this could work, but Skycop did an excellent job. Mine was a 6 hours flight delay between Milano – Tokyo, operated by Alitalia. It happened in April and had my refund already on July. Customer center very kind and gentle, always ready to answer to my questions. 100% suggested! Thanks Skycop!

Zandi
5 years ago

Atgavau pinigus. Po puses metu, bet kompensacija gauta! Aciu!

sblaher
5 years ago

Tuvimos un problema con la aerolínea Ernest (nos dejó tirados en Tirana casi sin previo aviso, no nos ofreció ninguna compensación y durante meses esperamos una contestación a nuestra reclamación que nunca llegó), reclamamos a través de Skycop y, tras múltiples gestiones, incluyendo derivarnos a otra compañía (Ritardo Aereo) sin coste adicional cuando Ernest seguía sin pagar la compensación, por fin lo conseguimos.

Loreta Giedraitienė
5 years ago

Šios kompanijos darbu esu visiškai patenkinta.Bendravimas malonus, pateikta informacija išsami ir aiški. Dėkoju už greitą ir efektyvų darbą!

Юлия Радченко
5 years ago

Единственные, из 4х компаний, в которые я обратился за помощью, смогли добиться компенсации за отмененный рейс из Неаполя в Киев. Оперативная связь через Whatsapp, все прозрачно и дружелюбно, в отличии от более известных компаний. Смело рекомендую, очень понравился их подход!

Ofira Ben Shlomo
5 years ago

The service of skycop was great. The online application was easy to use and we got the maximum pay which was wonderful. When the flight company delayed skycop got into action as well. The commission fee isn’t low but considering that without skycop I wouldn’t have anything it is a good bargain. I highly recommend!

ajibola ayodele ebun
5 years ago

I really appreciate your help and am so happy to be with you trutpilot . So fast and well organised. Thanks

N.Atala
5 years ago

Brilliant! All as predicted and as promised. Definitely will recommend. And definitely will use in the future Just do it, don’t be scared and don’t delay it.

Osvaldas Osvaldas
5 years ago

Fast, good and secure

Kristijonas Šešelgis
5 years ago

Great service! Thank you!

Алексей Баринов
5 years ago

Не смотря на скепсис окружающих, процесс извлечения компенсации за задержанный рейс из авиакомпании AirEuropa прошёл гладко, хоть и не так быстро как ожидалось (но это из-за того, что авиакомпания тянула резину). Рекомендую, если не хотите сами заморачиваться с долгой и нудной перепиской с авиакомпанией.

Nathalie Chemayelova
5 years ago

We claimed refund from Aeroflot which is generally known to be very difficult. Skycop managed to get the refund even though it took them 2 rounds of negotiation. We were very happy that Skycop did not give up on us and fought till the end! The process with Aeroflot took 3 month, but it was worth it. During the procedure we are all the time informed where we are at.

Avinash Rangamani
5 years ago

The Team at Skycop are really helpful and approachable.They provide regular update on the status of your claim and are unrelenting in their fight with the airline for your compensation. I honestly had no hope that the airline would agree to compensate me for the flight delay but Skycop ensured that I got my fair share of compensation for the distress the airline put me through. Thanks to the Skycop team for all their support

Sonia Maria
5 years ago

Excelente serviço bravo !!! Confesso que tinha dúvidas, não esperava receber o reembolso, mas graças aos profissionais da SKYCOP, recebi a minha indemnização pelo cancelamento do voo Lisboa/ Praia em Maio de 2018. Bem hajam e continuem o excelente trabalho que têm vindo a fazer. Vou com certeza falar de vocês a todos os meus amigos e familiares. Obrigado SKYCOP

Kätlin Kallas
5 years ago

Really fast and professional service. It is hard to get a compensation from Smartlynx Airlines, they refused multible times. Skycop was able to get the compebsation from them within 2,5 months. Will use their service again in the future.

Bojan Todorovski
5 years ago

Excellent service.

Antanas Šipkinas
5 years ago

Savo darbo profesonalai

Ciaran
5 years ago

5* service couldn’t ask for a better outcome with great customer care/service

Marius
5 years ago

puikiai atlieka darba,maloni kompanija,superr!

Tomas Lukaševičius
5 years ago

Hey, I am Tomas Lukasevicius and I was travelling to Malta at the beginning of July with Ryanair airlines from Vilnius. The flight was delayed for 3 hours. All the passengers all that time was left in the aeroplane and nobody let us leave the plane or get back to the terminal where is the toilets, water and food, also nobody gave us water or any food. There was only 1 toilet working on the aeroplane. That 3 hours was a horrible start of the vacation. Thank god the SKYCOP is here and they helped me to get the compensation when the delay was about 2,50 hours. Thank you guys I really appreciate your job. <3

Kristina Prce
5 years ago

When it looked to be impossible to get any compensation (after flight company rejected claim once), Skycop did it even then! They were answering to my mails in very short time with all needed information and clarification. Thanks!

Dovile Krimeliene
5 years ago

Easy to fill in the claim, supportive comunication from the company if any errors occur, effective feedback about the process of the claim.

Kristian
5 years ago

Excellent service! Had a delayed flight of over 4 hours so I used SkyCop just out of curiosity and with no expectations whatsoever. I filled in the informations and after a few weeks I actually did receive my reimbursement. You don’t have to do anything as SkyCop does it all for you. The fee for their service is then paid manually by yourself after you received the reimbursement from the airline, so it’s absolutely safe. Responses were fast, communication was good and polite, any questions were answered asap. I would definitely recommend SkyCop and use it again myself!

Kim
5 years ago

Great communication. Excellent customer service. Thank you

Franze Foss
5 years ago

Skundą už velavusi skrydį,patikejau spręsti skycom komandai.Kuo ir labai džiaugiuosi.Per gana trumpą laiką gavau kompensaciją.Svarbiausia be jokio streso,ir sugaišto laiko . Ačiū Jums.Sekmes jūsų darbuose! J.Iric

Lelayna
5 years ago

Really good from start to finish, the process took quite sometime however updates were given frequently until the airline paid out. Any questions were answered within 24 hours via email & staff were friendly.

Tomas Povilavicius
5 years ago

Rekomenduoju,gavome kompensacija per mazdaug menesi laiko.pacios oro linijos siunte tik atsiprasymus

Arturas slenderis
5 years ago

Date of experience: July 29, 2019

Kristina
5 years ago

Labai džiaugiuosi pateikęs problemą Jums!. Likau nenuviltas ir labai greitai viskas buvo sutvarkyta. Ačiū begalinis!

Renata Zalialejeva
5 years ago

Greitai ir profesionaliai atliktas darbas.Rekomenduoju!

Šerkšno Tyla
5 years ago

Pusantrų metų vargome patys, taranuodami institucijas Prancūzijoje dėl daugiau nei keturias valandas vėlavusio skrydžio, tačiau rezultatų nepasiekėme, o Skycop visaką sutvarkė per kelias dienas. Ačiū!

Yoismer Aponte
5 years ago

Atentos e informando cada paso del proceso, ya he enviado todos los requerimientos, solo queda esperar los resultados, esperemos sean favorables en esta contienda con Air Europa.

Valentin Valchev
5 years ago

I have got compensation from Turkish airline thanks to skycop! Thanks a lot

John
5 years ago

Couldn’t recommend skycop highly enough. My family had serious disruptions with the airline KLM, our flights were changed, we were never notified and left to find out when trying to check in, we were lied to about the reason for this change, and the airline consistently refused to admit we were entitled to compensation and outright refused to provide said compensation. Skycop were meticulous in gathering evidence and perusing our case. It did take some time, however with the excellent communication from skycop we were always in the loop and with their tireless persistence we finally received our compensation.

Andrius
5 years ago

I tried to claim compensation from Ryanair and failed. Skycop did it easily and quickly.

Vladyslav Vlasenko
5 years ago

It was the fastest and most comfortable way to get compensation. We have never done this before, and with Skycop we made sure that it is easy! Thank you a lot!

Yannis B.
5 years ago

At first I had doubts, but I read the reviews here and I was convinced to contact SkyCop about my 8-hour delay with RyanAir. It was totally worth it, great communication and team, after only 5 days the compensation was set and received it in 2 weeks which was really fast. Thank you again for all your help!

Vilma Traškaitė
5 years ago

Collaboration with skycop was nice and smooth. They provide very professional service and helped me a lot during communication with the airlines. Totally recommended!

Olivera Gencheva
5 years ago

Great job skycop! Thank you about the fast communication and about the compensation. I received the money after 40 days after applying about a cancelled flight. I recommend them!

Craciun Claudiu
5 years ago

I recommend this website, they are very transparent and everything went smooth. I received the money in less than 30 days of the delayed flight. Many thanks!

Diana Jurk
5 years ago

Super! Kompensacija paskyre po 3 dienu! Rekomenduoju!

Mary
5 years ago

I would like to thank you for helping me to get the compensation for my delayed flight. First I was not sure i will get the money back, but by help of skycop i managed to get the money. I will advise everyone to trust skycop. Thank you for everything

Juan Barahona
5 years ago

very trustworthy and efficient service ! I really recommend this for those whose flights have been cancelled or delayed

Андрій Дудич
5 years ago

It works. They are real my 1000 $ wich Skycop sent to my bank account for 2 cancelled LOT fligths in 2016. Thank you so much.

Alexandru Purice
5 years ago

They really work and help me revocer a lost because of flight cancelled, thanks a lot, I really recommend Skyscop

Renata Jal
5 years ago

Nuoširdžiai Dėkoju už greitą, atsakingą ir nuostabų darbą! Labai greitas reagavimas ir labai efektyvus aptarnavimas. „Skycop“,yra viena iš geriausių kompanijų, kovojančių už klientų teises! Ačiū

Rein van Manen
5 years ago

After a bad experience and no compensation offered by the flight company, Sky cop was recommended by my colleague. It took a fair time, in which I was regularly updated about some progress, but after 3 months I got paid what was due from the air company. All I had to do was submit the details and left the case with them. I for sure will recommend Sky Cop, no hassle and they do the work for you for a small fee.

Sergio Lopez
5 years ago

They are great, quick and good comunication, I would recommend them to anyone 🙂

Kipras Svidaravičius
5 years ago

Helped a lot, had a great experience with them. After I filled the compensation form directly on airline website, SAS refused to compensate 600 euro for delayed flight from Newark EWR, because the delay was caused by Air Traffic Control restrictions (which means that the airline had no possibility to influence this decision) , I’ve sent the necessary documentary to Skycop and they managed to appeal successfully, I received my compensation to my bank account like in 2 months! 5 stars!

Simona Puraite
5 years ago

Communication with Skycop was easy and fast. I received compensation for my flight delay. Thank you, good job.

Viktorija Čeliauskaitė
5 years ago

Hello, Sincerely THANK you for your fast, responsible and amazing job! The other company replied to my claim that they can’t help me. But you managed. Great team and servise. Thank you! Viktorija 🙂

Tomas
5 years ago

As I understood, it was very complicated to get compensation for Airbaltic flight delay. Byt Skycop did it. Big thanks for good job.

Luiza
5 years ago

Skycop are a serious company that provide an excellent service to their clients. The process was really fast and successufully.

Слава Спивак
5 years ago

Спасибо большое. Оперативно разрешили конфликтную ситуацию с отменой рейса Вена Киев с австрийскими авиалиниями. С компанией Skycop можно и нужно работать.Очень вам благодарен. С уважением, Станислав

Rita Bartasiene
5 years ago

Galiu drąsiai rekomenduoti SKYCOP. Mūsų skrydis vėlavo daugiau nei tris valandas ir Skycop komandos dėka gavau kompensacija, kurios tikrai nebūčiau net apsiėmus reikalauti savarankiškai. Jei nutiktų panaši situacija, tikrai būtinai vėl kreipčiausi į Skycop.

Carl Pehme
5 years ago

The service was amazing! I had been waiting for a reply from the airline for weeks but to no avail. Then I turned to Skycop and thanks to their great work I had the money in my bank account in two days. Truly a pleasant experience.

Gabriel Valente
5 years ago

Great service. Tried a claim by myself, but got a no straight away from Easyjet, even though they cancelled my flight two hours after its supposed departure. On that day 3 flights were cancelled, all of them Easyjet was the company…. Anyway I’ve got a recommendation to try Skycop, they did everything but we got a no again. But after few months got one email from skycop team, that we should try again because they got more information regarding that flight. And few months later finally got my compensation. I totally recommend them.

Sha Candles
5 years ago

JUST PERFECT, skycop is the best don’t hesitate to ask them for help!!!!!!

Zydrius Zydraitis
5 years ago

Atliko savo darbą 100% .Greitai ir konkretcei, malonei atsakė į mano klausimus. Ateitija tik į Skycop kreipsuosi nes jokiu trikdžių ar nesusipratimų nebuvo. Svarbiausia visus reikiamus duomenis ir dokumentus patciam turėti. Ačiū Ckycop už malonu bendradarbiavimą !!!!!

Giorgia Carlini
5 years ago

I found Skycop on the ads by chance and I’ve been refunded from a cancelled flight from last April, it only took two months, the process was easy and quite straight, and I’m still telling everyone about it. You can trust them 100%, and it’s totally fair they retain a percentage from compensation, it’s totally worth it!

Filipe Moreira
5 years ago

Despite having a flight that delayed 30 minutes and we were more than 3 hours inside the plane on the track just giving a glass of water at lunch time, and that the crew was changed through the middle, they say they can not do anything because the company claims bad weather conditions, although other flights have lifted in that more than 3 hours! A waste of time!!!

Jūlija Pankeviča
5 years ago

I came across this company at Facebook. I sent all the documents, completed the online form, got the confirmation. All seemed perfect. Then another mail requiring ID or passport copy. And then, another email that the compensation for my delayed flight is impossible. I did not give up and did the same procedure with another company and got my money very fast. I cannot recommend this company!

Roberta Vysockiene
5 years ago

Date of experience: July 10, 2019

Cardy Xr
5 years ago

Hello ! It took 2 months to get my refund. It’s really crazy insofar as my flight was delayed 2 years ago ! Thank you a lot for your professionalism !

Fung Chun Chun
5 years ago

The refund took more than half a year to be completed, but the team is very helpful in the process. I am happy with their fast email response and easy procedures.

Sofía Liseth Silva Gómez
5 years ago

Very quick response and very effective service. I received the payment and less than expected. I could really see the compromise Skycop had regarding my delay and I really appreciated the very helpful attitude. I feel really satisfy with the service in general!

Charles Anderson
5 years ago

Date of experience: July 08, 2019

Ignas Mikalauskas
5 years ago

Excellent service ! They really cared about customer always replied and always made sure we are okay and kept us informing. I highly suggest using skycop as it is one of the best company that will fight for client rights! It tooks us a bit more than a month to receive compensation but thats cause airlines didnt want to cooperate. All in all great service !

Jrlena
5 years ago

Спасибо компании Skycop в течении 3х месяцев, вернули деньги за задержанный рейс. Не ожиданно,но очень приятно. Всем советую.

Martina Glancy
5 years ago

Excellent efficient service

Ieva Lažauninkaitė
5 years ago

Thank you, SKYCOP!!! It was long way, but they did it! Recommend 100%

Laura Zaķe
5 years ago

I`m really satisfied with Skycop service. It took a long time, but it wasn`t easy case and in the same time I do not need to do anything, just receice result. I`m glad that such company exist and I already telling my friends and colleagues about good experience!

Romas Zilinskas
5 years ago

It is hard to believe but Scycop did it !!!! We got compensation for the flight delay . It was not easy for them to di that job and we had to wait 5 months but lucky . All these months we were informed about the process. Scycop communicates very well . RECCOMEND!!!!!

Rubén Elizondo Sobrevilla
5 years ago

I was a little bit skeptical about this service but when I had a delay of almost 4 hours for a flight from Germany to Scotland I had to try. They helped me very fast and actually called me by phone personally. This was very good because the call gave me the confidence to actually sign the letter they give you that says that if they win the money for you, you give them a little part of it and it was the best decision I could have made. Less than a week after I signed it I received the confirmation from Ryanair that I’d get my money and a week later it was already in my account. It was actually amazing.

Alejandra Suarez T
5 years ago

I got the compensation in a bit longer time than promised (2 months) but it actually didnt matter that much because, literally, they do all the work for you. Excelent service! Really glad they exist! ✊

Aurelia Magnoona
5 years ago

Although it took some time, but I did nothing and got the compensation. Appreciate all the efforts of the Skycop team.

Aleksandrs Terentjevs
5 years ago

Excellent job and positive attitude. Though it took a bit longer than was promissed , but I am complitelly satisfied with service. Thank you for your work.

Diāna Bogdanova
5 years ago

Супер, пару минут назад получила компенсацию от компании Smartynx . Спасибо огромное.Всем рекомендую☺️

Ms Anita Benko
5 years ago

Took about 3 years but eventually got my compensation with not much work or energy required on my part. I didn’t expect too much and didn’t have faith I would ever get anything but Skycop followed through.

Agnė Lukošiunaitė
5 years ago

Everything was very smooth and fast. Completely satisfied with Skycop services!

Ala Rudakova
5 years ago

Hello ! Second time Skycop help me! I got compensations twice ! Thanks to all team. My friends also asked for help by my advice. And also it were successfull !

Robertas Savickas
5 years ago

Ačiū,už gauta kompensacija,viskas buvo greitai ir kokybiskai.Padėka,kad ginate vartotojų teises.

Zhenja Iljin
5 years ago

Thank you, IT eas really fast

michael
5 years ago

Dossier complet envoyé contre Ryanair, comme d’habitude. Après des mois d’attente, je reçois un message que mon dossier est classé car je n’aurai pas répondu à un mail ?? Il fallait donc tout relancer… Envoyer les documents… Enfin pas sérieux. Pour avoir déjà utilisé les réclamations suite à des retards, j’ai eu bien des satisfactions avec refunmyticket. Ils ont obtenus gain de cause et sans discuter des mois… Je vous recommande refunmyticket

Magdalena Bazarnik
5 years ago

Skycop helped me to receive the compensation from Ryanair in a very quick and professional manner. I am impressed! (case e7356263)

Mika Korppi
5 years ago

Everything went great,it took about a month or so,and got the money. Will tell my friends about this company,i`m satisfied!!!! Thank you.

Anna
5 years ago

I did not believe it, but with the help of Skycop I received compensation for the flight delay of 6 hours. I waited 8 months, because the airline refused to pay. Thanks Skycop – it really works. Я не верил, но с помощью Skycop получил компенсацию за задержку рейса на 6 часов. Ждал 8 месяцев, т.к. авиакомпания отказывалась платить. Спасибо Skycop -это действительно работает.

Daniele Panizza
5 years ago

Skycop service was super fast, efficient and the crew was very supportive. I literally did nothing and got about 200 bucks in a few days. Daniele, ID – e263321a

Vasilios Kostogiannakis
5 years ago

Clear page & instructions on how to proceed with the claim. Fast response to any email sent out to them by simply replying to one of their emails. 4 travelers all got their claim/compensation approved by the airline withing a short time. A little bit costly but overall service, communication and speed definitely deserves 5 stars. Claim ID: 94125baf

Kosi The Explorer
5 years ago

This company is a scam. At first they gave me fast replies, then they made me sign a document saying that I can’t claim my money from the airline anymore, so I must go through them. I started the process in August 2018, it is currently June 2019 and I still haven’t gotten any money, I don’t get any emails from them and because of the document I signed, I can’t ask for my compensation directly from the airline. I 100% recommend going through the actual airline instead of these type of apps/ websites because the customer service is better and you get your money faster. Sky cop actually takes 25% off and tax off your compensation money, so totally not worth it.

Audrey Chong
5 years ago

Date of experience: June 20, 2019

Alexey Sorokin
5 years ago

Всем доброго дня! Это был мой первый опыт обращения за компенсацией от авиакомпании. Поскольку люди не осведомлены о том, что имеют права на это. Они просто терпят неудобства, не предъявляя требований. Но благодаря рекламе на ФБ от компании Skycop и очень простой и понятной форме заполнения обращения за компенсацией, я осуществил своё желание заставить авиакомпанию ответить за неудобства, причиненные задержкой рейса, душным салоном самолета в течении 5 часов, опозданием на стыковку и в результате потерей более 12 часов моего времени. Все это стало возможным благодаря сотрудникам Skycop, которые добились компенсации для меня. На письменные обращения, сотрудники компании Skycop отвечают очень быстро и конструктивно. С момента полёта прошло чуть более 1 месяца, что очень радует! Рекомендую SKYCOP от всей души!!!

KALMAN MESZAROS
5 years ago

Date of experience: June 18, 2019

Jagmis
5 years ago

good communication, quick responsed, happy with final result

Katarzyna
5 years ago

Great service! They managed to get my compensation within 2 weeks. Thanks guys! :))

Filip Dubrovski
5 years ago

It takes long time, but it really works. I received a compensation after 9 months from the flight. At one moment due to the long waiting I star to believe this is a scam but it isn’t. High recommendations for Skycop!

Sue
5 years ago

Brilliant fast service they keep you updated all the time. Very easy to use

Ilva Baltbārzde
5 years ago

Skycop helps us second time. Claim is easy to manage, and Skycop team did great job. Now we have extra finances for next trip, I hope it will be without delays, but if there will be problems, I know, skycop will help again.

Maroussie Eloïse
5 years ago

I am very happy of skycop team, they are very helpful thanks guys !!

whiteguitar86
5 years ago

Top job! Skycop managed to get my compensation back 🙂 thanks guys!

Judita Jazdauskaite
5 years ago

Date of experience: June 12, 2019

Elena Lavrinenko
5 years ago

Dear team, Skycop! Thank you very much for your help.I was pleasantly surprised by your professionalism. Even for monsters like Aeroflot, you find the right words that force them to pay compensation to passengers. Good luck !!!

Ruben Oganesjan
5 years ago

Great job, nice communication, highly recommend.

customer
5 years ago

Excellent and trust communication. I thought the compensation could be not possible, as I contacted the airline at the first instance and they denied to pay the compensation after one year fighting with them. We contacted Skyco who never give up in our case and we got a successful end. Clear and frequent communication and updates. Highly recommended!

Dmitrijus Gubanovas
5 years ago

Date of experience: June 11, 2019

Stavroula Nikolaou
5 years ago

Skycop you are amazing. Thank you very mych!!!!!

Rey sayson
5 years ago

Very accommodating staff they answered all of my concerns

Maja Gvozdenovic
5 years ago

Best expiriance in problem with air compezation.higly recomended

Zoltánné Bódis
5 years ago

It was great that I was continuously informed about the process and the status, and finally Skycop won and I got the compensation in a few days. Thank you Skycop!

Rita
5 years ago

Our flight was delayed and Skycop helped us a lot- and thanks for constructive and polite conversations and for helping to recieve the money back!

Justina Lipskytė
5 years ago

Clear explanation, fast answers and reaction.

Ilija Bundaleski
5 years ago

Quick and professional service. Kind and understanding staff. Confidentiality observed. Success oriented. What else would one need?

Tilen Skrlec
5 years ago

Great customer experience, fast, reliable and easy process. 5/5!

Andris Boriss
5 years ago

My famely spent more than 5 hours in Burgas aiport due to flight delay to Riga. After two month i raised claim in Skycop and after 6 months i got compenation. Yes, it took time, but result received and fruits are sweet! Thanks a lot to Skycop team!

Julija Mickenaite
5 years ago

I had a Problem on a London – Vilnius flight Passengers were kept in the aircraft for 3 hours with minimum information what’s happening, very unhelpful staff and not even a glass of water was offered. (it was mid June) After returning to Vilnius i claimed for the compensation via Skycop. Even tho it took almost a year to win this, but i’m very happy with the service. Skycop provides excellent service, takes away all the headache about the paperwork. Hope in the future all my flights will go smooth, but in case of trouble Skycop will be my choice Number 1. All the best Skycop Team. Julija

Tomas Bickauskas
5 years ago

Date of experience: June 10, 2019

Vyšniauskas Andrius
5 years ago

We had problem with flight from LT to Madrid via Frankfurt. 5 hours in plane in Vilnius instead of evening in Madrid. Next day we had submitted claim to Lufthansa via Skycop. Only 10 min to fulfill Skycop application and after 3 week – compensation from Lufthansa. Own experience – easy procedures, information on-line, good result. Respect to Lufthansa and Skycop.

Csongor Fagyal
5 years ago

This one worked. We have actually looked into other air claim companies, even contacted one of them, and they said they could not help us because it was a vis major. Skycop, on the other hand, took care of business, and even the fees were lower. I think the claim forms are not perfect when you have a child traveling with you (it is not clear who signs the claim, etc.), but other than that, support was very quick to answer any questions, and we finally got our indemnity. Absolutely recommended!

Salah
5 years ago

Professionally and simple way to get your right with the airlines and also fare fees.

Shayo Tinuoye
5 years ago

Professionalism, open and transparent communication, efficiency are key words I would use to describe the great service I received from Skycop. In all honesty, I had very little hope of getting reimbursed as I have never used the service before now, to my utmost surprise, I got reimbursed and in less than 1month. When I had questions, the staff were supportive. Really really great service. Well done and keep it up Skycop!

Marcos Antonio
5 years ago

Excellent service. I definitely recommend skycop.

Stephen Johnston
5 years ago

Excellent, easy and straight forward service Would definitely recommend skycop totally professional.

Alexandru Frangulea
5 years ago

The process went smoothly for us, with good comunications and status updates. Thank you Skycop for winning our claim!

Shenifa Walker
5 years ago

It took a while. They had to fight the airplain company but when they won i got the money transfered within a day of 2

Denis
5 years ago

I’ve received the money. It took a little longer that i thought (almost 10 month) but it was worth waiting for. The stuff from Skycop was very kind. They contacted me randomly via e-mail just to inform me in which stage the claim was. I recommend Skycop a lot.

Jasmina Markoska
5 years ago

Skycop is doing a great job. Thank you.

Vladimir
5 years ago

Thank you very much for your help and convenient service.

Vytautas Samsonas
5 years ago

Dėkingas už atliktą darbą, viskas gerai sutvarkyta kompensacija gauta, rekomenduoju visiems.

Pelin Ipek
5 years ago

I saw their online and remebered my 3.5 hours delay, so wanted to give it a shot. They were very attentive and helpful and i got my compensation in no time. The commission is high but i wouldn’t think of even getting it in the first place. I would definitely use their services again

Simona Šakinytė
5 years ago

Everything was great

ursa
5 years ago

They have been nothing but great!!! After the airline company denied all my applications and requests, Skycop people managed to make it happen, that I got my recompensation. They have been very personal and attentive, so I can highly recommend their services.

Cyprien Blanquart
5 years ago

Everything goes exactly as they said. I have got 420 euros for my delays. Thank you skycop! However it could be interesting try to claim directly to the company before claiming with skycop because the commission is fair but still high.

Victor De Oliveira Sousa Guimaraes
5 years ago

Thank you Skycop for helping me when other didn’t even tryed. So, the justice is done.

Delia Cristina Bahrim
5 years ago

I want to thanks to Skycop, for not given up our case and we have got our compensation after an year. I would recommend them to anyone has a flight cancelled.

Silvija Spilva
5 years ago

Thank you for getting my compensation for delayed flight ! Biggest recomendations !

Pranas Petrauskas
5 years ago

Date of experience: June 07, 2019

Rimona Ravine
5 years ago

Didelis AČIŪ siai kompanijai.Kompensacijos procesas truko labai trumpai,labai maloniai bendravome,draugiski darbuotojai Rekomenduoju 100%

Edgar Punculis
5 years ago

Thank you for returned compensation,unbelievable.

Sandra Vaitkute
5 years ago

This company has brilliant customer service. Without any problems i received money for flight delay and i am sure 100% that i will use this site again in future. Thank you

Tasos
5 years ago

Great help! Everything went as they promised

Timea Heceg
5 years ago

Thank you for your help. Very good service

Ollie Taylor
5 years ago

Great communication, great result! I can absolutely recommend!

Tereza Skarabella Košinarová
5 years ago

Skycop did a great job. They won the fight agaist airlines and I got refund. Many thanks

Giedrė Leknickaitė
5 years ago

Thank you so much, your service is amazing! Big respect for all you who’s working here in Skycop! <3 (^_^)

Helena Bastos
5 years ago

Excellent Very fast in all process Thanks

RAFAEL
5 years ago

Skycop took 17 months to get the compensation paid by EasyJet. I am almost sure that the delay was caused mainly by EasyJet stubbornness and it was not Skycop fault. At any rate, I think I would not be able to do it on my own, so I recommend Skycop’s services to everyone. The email exchanges with the Skycop crew was very pleasant and useful. At some point, Skycop asked for copies of our passports, what we found strange, because I dislike needless exposure of my ID documents. However, it was apparently necessary (at least, I hope so!).

Irina Gorobtsova
5 years ago

Greate service of skycop helped me and my friends to receive compensation for our delayed flight. Thank you guys!

Katie
5 years ago

If you are thinking about using skycop, I can’t think of a single reason why I wouldn’t use them again. IF you are an uber penny pincher, they do take about 20% ish. For me, time is precious, so why spend a moment of it dwelling in past frustrations, fighting airlines, or on hold? Put the annoyance of you last flight behind you…get on with your life and let skycop deal with it! It took a year but they got €250 per ticket on our delayed flight (which was more then I bought the tickets for). All I did was spend a few mins filling out the form with the flight details. They email about once a month or two letting you know they haven’t forgotten about you. When they won the fight, they emailed asking for me to add my bank details online so they could wire the funds.

Simona
5 years ago

The team helped us to get compensation, we are so happy. They took care of everything, we just send some information about flight and thats it. Thank you so much!!!

Thomas McMahon
5 years ago

Sky cop got me the full compensation they initially stated which was great. The only issue was the length of time, it was nearly a year. Which is why they don’t get 5 stars. However, I will definitely use them again if I am ever delayed again (hopefully not!)

ramunas satas
5 years ago

The best team, thank u

customermr d a fowler
5 years ago

I did not bother with the airline since i anticipated a lot of aggro. Instead i went straight to Skycop who got me a full refund of my ticket as compensation for being delayed by seven hours.It took a long time but they persevered and won in the end.

Lukas Lukosevicius
5 years ago

They helphed me get my compensation from an Airline that i traveled with that the Flight was delayed

louis
5 years ago

Date of experience: June 07, 2019

Andronic Cristina
5 years ago

The best team, thank u

Marko Zita
5 years ago

They got me what i was entitled to. Lufthansa refused my claim since according to them I had accepted what they have offered me but the thing was i could not refused it since my delayed flight in Frankfurt was the last one that night before airport closure. These guys managed it. It took them a while but I got the money and it was almost the price of the whole tickect. So do not hasitate to contact them.

Aygul Fayzulina
5 years ago

Fantastic service. Super easy to apply with the minimum efforts and positive outcome. Highly recommend.

Loreta Korf
5 years ago

Спасибо Skycop в получении компенсации за задержанный рейс от компании Ryanair. Отличная и быстрая работа

Fabien Pittier
5 years ago

Support were good and I’ve been refund successfully for my flight

Dario Karacic
5 years ago

Date of experience: June 07, 2019

Sébastien Geiser
5 years ago

After 5 month I got the money for my canceled and delayed flight. Thanks again to Skycop

Eslam Ramadan
5 years ago

V.good service, fast response, Proficienal

Valerija
5 years ago

Good service!Very helpful! Thanks a lot!!

hannes verbiest
5 years ago

Good stuff. Do as they say. Might take a while but is worth it

Arunas Adomenas
5 years ago

Superr. Net nesitikėjau po 8 mėn, atgauti ar susigrąžinti už uzdelsta skrydi, krypties pakeitimą. Saliginai labai greitai ir be trukdžius viskas buvo išspręsta. AČIŪ.

Syed Masud Hussaini
5 years ago

Date of experience: June 02, 2019

Julan Das
5 years ago

SkyCop is really a cool choice. I couldn’t beleive how quick my file was processed, their response time is very quick and they are very reliable. At the same time, they are very clear and precise and they really ask things perfectly for the things required to process the claim. It was totally unbelievable that I got my compensation which honestly I never expected. Thank you SkyCop and keep up the good work. I wish you achieve a great success and I’ll remember you when I suffer travel delay again.

Helena Estiveira
5 years ago

I’m only sorry I didn’t know about Skycop long before; it would have been tremendously helpful. Skycop team replies quickly and efficiently. The all process was way shorter than I antecipated. True that you need to fill a few forms and send some documents (my only less-than-excellent note: they could ask for all the documents at the same time); but when they see that you’re eligible for a compensation, they go after that.

Ionut Viorel Baciu
5 years ago

They do what they are saying! Do not expect it to happen overnight as it does take time but they keep you updated, answer any questions you might have very quick and they are very professional. You can’t ask for more. Thank you team Skycop!

Muhammad Sufyan
5 years ago

Date of experience: May 30, 2019

Alejandra Landaeta
5 years ago

Excellent service, fast and efficient, thanks to that I recovered some money. I do not hesitate to recommend it

natalja makejeva
5 years ago

Very quick and good service

Jo-Anne M Franks
5 years ago

Recommend this company. I got my cash back that I had to spend on my delayed flight fiasco and then I got the same amount back as well. So I am a very happy person. I was skeptical however customer service was great and they came through. Hassle free. Thank you so much. Skycop.

Katarina Begić Rumora
5 years ago

It works!:) quick and efficient, really happy with your service. Was skeptical first and didn’t expect anything but it worked and I got some money back. Highly recommend!!

Alin Baiesu
5 years ago

Very good service. Thank you:)!

Jorge Ferreira Pitães
5 years ago

08Espero que a gente consiga vencer, até porque Tenho minha esposa no hospital com cancer e não tenho dinheiro para voltar. Estou desempregado e sem saber que fazer. Por favor me ajudem. Muito obrigado Atenciosamente Jorge Manuel Loureiro Ferreira

Vatsal Vora
5 years ago

Awesome service quick and always send updates through email.

Karolina
5 years ago

Everything was quick, easy and to the point. Happy to have worked with you

Kristina
5 years ago

Date of experience: May 23, 2019

Tracy Marper
5 years ago

Fantastic service all completed within 9 days Thank you

Jessica
5 years ago

It took me a whole year but I got 450 of 600€. Happy of the service! They kept me update about how the process was going

Ana Gaceciladze
5 years ago

A true gem of a company! It is so hard to find companies who genuinely help your situation and don’t back down from reaching that goal. Skycop is one of those companies. All three of my claims have been dealt with in a timely manner. I have received compensation for a claim I had almost no info on and over the course of this year the amazing agents behind Skycop managed to pursue the airline so I could get my fair compensation. Cannot be more grateful, thank you for your hard work and professionalism!

Arturas Siaudvytis
5 years ago

Nice job!!! I got my money back. Thanks very much!!!

Virginija Leišytė
5 years ago

Great and fast work! Big thanks for the team!

Deborah Xhaferaj
5 years ago

Excellent ! I would recommend this company to anyone. Sycop helped me so much with my delayed flight

Joey
5 years ago

Effortless and smooth experience using Skycop. Was assisted and informed thoroughly at each stage and also lodging an official complaint took less time than most corporate customer service desk.

Nerijus
5 years ago

I am very pleased with the Skycop services, which provided quickly and professionally!

Simona Zulpiene
5 years ago

Thank you for help!!! Very happy with service!

Lukas Lukee
5 years ago

Outstanding work they’ve done! In fact, I filed the claim just because I was curious. Our original flight was automatically rebooked for the next possible date due to an Airline strike we were not aware of. I was soooo skeptic about the claim and compensation, because my flight took place like a year ago, at the time when I filed a claim through Skycop. Within two months I had my compensation transferred to my bank account. Great communication and great result. I HIGHLY RECOMMEND using Skycop.

Oļeg Geveiler
5 years ago

I’m very HAPPY with SkyCop service and definitely RECCOMEND it! We had a problem with flight delay. Firstly, I tried to claim airline directly. No luck. Then I found such a great service as SkyCop. Yes, it took almost a year in my case. I started to think that nothing would happen and need to forget about my compensation. But suddenly I got an email that my claim is approved and airline paid compensation. It means that SkyCop is REALLY working on every case. Thanks a lot to SkyCop Team!

Pavla Kadlecova
5 years ago

We had an 5hrs delay. After few days I read about skycop and contacted them immediately. Answer was quick as well as the given solution. They stayed in touch during all process. Definitely recommended. Thank you!(ID – 6877e73a)

Vilius
5 years ago

The service was excellent, especially by a professional, efficiant and very helping Roberta. Thank you!

Haris Liolios
5 years ago

I never thought i would get the money because i tried again before but not with Skycop .So i just did it to see if i have any luck.Today i received the money after 2 months and a half since the flight,yes its a lot of time but it was worth the wait.After they told me that the compensation was approved i doubted and i didn’t know if they are trustworthy,but after 20 days the money was transferred.I totally recommend it, but you must also need to know that you will get some percentage of the compensation.At first you should ask the airline,because they owe you to give all the money,but in some cases they don’t give you at all.So Skycop is a trustworthy solution.

Edvinas Ivanauskas
5 years ago

Im traveling on average over 180 flights per year, always using skycop to manage all claims. These guys are doing it in professional and respectful way! Regards, Edvinas

Karina Carrie
5 years ago

Great staff, great job. I tried to claim airline directly with no success, skycop helped to solve and get a refund

Peadar Ó Rathaille
5 years ago

Having initially had my case declined, Skycop reviewed the case once New information came to light (all their doing, I had resigned myself to not being compensated), and succeeded in processing my compensation for a long haul flight. I cannot praise them enough!

Loreta Dirbanauskaitė
5 years ago

Very honest People, answered fast, 1year ago skycope managed to recover money from Turkish Airlines. This year we had problems with Turkish Airlines again, which thanks to skycope they admited their fault again. We now are waiting for our compencation. Thanks you!

Vilma Pliopliene
5 years ago

Thanks, I received my compensation!

Yaryna Rypus
5 years ago

Great job! I received my compensation, thanks!)

Zoran Martinovic
5 years ago

Very very bad. I just loosing my time eith Skycop

Shota Tsikvadze
5 years ago

I suffered a lot until I contacted them. They settled the problem in a matter of hours. Well done. Pleasure doing business with you. Thanks a lot.

Adriano Claudio Bonazzoli
5 years ago

Kind, efficent and with prompt response, excellent

Vivi
5 years ago

Thank you guys! I was nicely surprised after the several months to receive an email, that you finally got my money back. I could understand that the process with the airlines is not that easy and this is why I needed to wait for a while. But you made them compensate. Thank you very much! All the best!

Tashik Po
5 years ago

Everything was quick and professional! Thank you skycop!

kathleen4
5 years ago

A Skycop csapata segítőkész, a kommunikáció gyors és a folyamat egyértelmű. Mindenkinek ajánlani tudok Őket!

Hadi
5 years ago

Honestly, I hadn’t known that compensation for EU airline flights were even a thing until I came across Skycop! They were very professional, quick and efficient about handling compensation matters. I’ll be sure to use this service in the future!

Aistė St
5 years ago

Communication with the Skycop was smooth, although I got my compensation only after a year from Ryanair. I would give 5 stars if not such a long wait.

Paulo Tomás de Sousa Costa
5 years ago

Air France canceled my flight. I arrived 13 hours later … Skycop took care of the issue and I received a compensation from Air France in 3 weeks. Excellent job. I recommend Skycop.

Klant
5 years ago

Zeker goed geholpen!

salvi
5 years ago

First i tried to get the compensation directly from TAP Portugal but it was denied. Then SKYCOP talked with them and It was really fast, took less then a month. Excellent!

Vaiva
5 years ago

Dissapointed… Their service was very slow, it took about 4 or 5 months till they sent me the final conclusion. I have a lot of doubts if they did anything at all to get a refund for the flight delay. The conclusion seems ridiculous – fog and bad weather, but there were no fog that day. The weather report can be fake… I would not trust this company.

Christyl Jane Caputolan
5 years ago

At first i didn’t believe it although i was already aware of this site before. I just gave a shot and I was actually granted the maximum compensation. It was also a quick one, took around a month. Very thankful for helping me get my compensation and definitely a great way as well to know your rights as a passenger.

zeyad rafikgad
5 years ago

Amazing and fast service. I strongly recommend Sky-cop with any Airline problems.

Donnacha
5 years ago

Even though Skycop did not win my case, I am very pleased with their team. They are always so pleasant, it has been a long process but they have been brilliant to deal with. Thanks very much Skycop.

kristo
5 years ago

Retrieved money from f. Ryanair, ALL good , many thanks

Philippe
5 years ago

We had two complaints. The first one ( ref #985d7088!) was completed to our entire satisfaction. The second one however (#ea86cf30) leave us with a feeling that our arguments were to easily denied, and that there were not enough efforts done to convince the airline company. So as long the complaint is standard , everything is ok, but if more efforts are needed, then we have the impression that this doesn’t happen. Perhaps because the costs of follow up is to high for Skycop.

Tim Roger Rønning
5 years ago

I was pleasantly surprised. Their service is excellent and straight forward.The agent who handled my case, Roberta, was very easy to work with. My claims was all fulfilled 100% and payment was prompt. I highly recommend Skycop.

Daniel Gardenö
5 years ago

We flew to Palma de Mallorca during 2018 summer. We had a huge delay, then I found Skycop and in a few months we got back a very nice amount of money for that unpleasant delay we had. Didn’t believe that it may go through but it ended pretty well. The communication is also very friendly and quick. Definitely recommend using their services.

Marco Silva
5 years ago

Easy. Simple. Fast. Efifcient! Thanks and

jose alves fernandes
5 years ago

We had problem with a flight in Europe and Skycop got us the refund! I am very satisfied with their help! Thanks

Carolina Turecki
5 years ago

Thank you for helping me get the refund. Excelent.

Anita
5 years ago

Excellent! Thank you very much!

Asiri Esandoval
5 years ago

easy jet company has obligatcion for refund money if it is delayed flyght

Ekaterina Kokh
5 years ago

They helped me to get refund back from Ryan Air!!! Which would be totally impossible if I ever tried to arrange it myself.

Kristians Č
5 years ago

I was intending to fly from Luxembourg to Stansted Airport in July with my 2 boys. And our flight got cancelled. My son found this company and helped us get the entitled compensation. It took a few months, but it was worth it. Thank you Skycop for this 🙂

Oleg Shaposhnikov
5 years ago

Date of experience: April 10, 2019

Laura Reddy
5 years ago

Excellent service, was a bit hesitant at the start but it is 100% legit and was so easy to use and hassle free! And I got compensation back which is amazing! Wouldn’t have done it without skycop

Valentina
5 years ago

Because of the delay of the first flight i missed my correspondence for the second flight.And 9 months later i found by accident an advertising of Skycop .After contacting them I was positively surprised to receive a compensation only 10 days later. Thank you very much Skycop))

Renata Kvein
5 years ago

Wow gavome kompensacijaaaa !!! Net nesitikejom visi sake: ai nieko negausit, cia tik europai galioja. Skrydis Vilnius – Stambulas-Bankokas. Is stambulo i bankoka skrydis buvo atidetas beveik 6 val. 1,5 men. ir 837 € 2zm. Ikrito i saskaitaaaa. Dekui skycop labai labai…

Arunas Sakalis
5 years ago

It took a little bit long, but claim was payed. Thanks to Skycop

Svajune Gurskiene
5 years ago

Very happy, easy and trustworthy 🙂

Tomas
5 years ago

Ilgokai truko bet savo darba atliko. Super

Надия Немеш
5 years ago

Добрый день. Хочу поблагодарить компанию ”Skycop” за проделанную работу и за получение компенсации. Скажу честно, сначала я не поверила так, как очень много аферистов в наше время, но решила подать заявку и ждать что будет дальше. Как я была счастлива когда сегодня увидела, что вчера мне на счёт были переведены деньги. И все это заняло у компании Skycop две недели. Я подала заявку 12 марта, а вчера 29 марта получила свои деньги. Всем рекомендую компанию Skycop. Это профессионалы своего дела. Спасибо Вам большое. И много клиентов!!!

Tadej Tekavcic
5 years ago

Very professional service and you get what you are promised. Thank you!

Monika D...
5 years ago

I am very happy that I chose Skycop to be my representative. They did a great job. I only had to fill the claim and then wait. It took some time for them to get the compensation back, but they did it! Tremendous work! Highly recommend.

Asim
5 years ago

Got the claim in good time 25% fee is bit high plus tax on the compensation should be mentioned in the begining

Danguole Mickeviciene
5 years ago

Thanks for your help! I got my compensation. You are real professionals.

E J
5 years ago

Date of experience: March 26, 2019

Evaldas Cenkus
5 years ago

Very happy with Skycop services. Got my compensation for delayed flight! Don’t waste time going directly to the airline for compensation… Go straight to Skycop!

Stela
5 years ago

It was an unexpectedly positive experience. I thought there was no chance to get the compensation for my family, as the cost for the flight tickets was relatively low. Airlines gave a negative response and Skycop turned it to positive in 3 months. Thank you Skycop for great cooperation, smooth communication and benefiting to coming vacation.

Julija Danilceva
5 years ago

Excellent service High recommend. Just 1 week and I get the money from Ryanair Thank you skycop

REC
5 years ago

It actually works! I wasn’t sure if it was going to work as I missed a pretty short connection but it did. Thanks Skycop for the attention. Hope that in the future they can have missing baggage claims as well.

Yurii Tofan
5 years ago

Мониторил интернет на предмет получения компенсации за задержку рейса. Нашел сайт Skycop, прочитал отзывы и решил доверить свои проблемы этой компании и понял что не ошибся. Претензии нужно было предъявлять авиаперевозчику украинской компании МАУ. Компенсация была перечисленна в полном объеме в течении месяца с момента моего обращения. Хочу поблагодарить команду проффесионалов за проделанную работу. Ребята вы лучшие.

Elena Godichard
5 years ago

Je suis très contente d’avoir choisi Skycop pour s’occuper de l’indemnisation pour 2 vols retardés. Ils sont très professionnels et le problème a été vite résolu. Merci beaucoup,Skycop!

igor spalatin
5 years ago

It took some time , but this is what I was told in advance . Very professional . I am completely satisfied and gratefull

Eri
5 years ago

Date of experience: March 19, 2019

MisterT
5 years ago

Received compensation within 2 weeks! Best service I ever had so far!

Alfonso Salvatierra
5 years ago

I had to send emails to get updates on my case. I feel miserable not only because Ryanair denied my request due to a crew strike (that distorted my plans and forced me to find a plan B that costed 150€) but because Skycop should be aware that strikes are not compensated. They should have warned me! They made me waste my time. Worst service ever.

Vaida Gudaitiene
5 years ago

Labai daug trūksta aiškumo ir tikslumo. Dėl šios priežasties kyla daug mums, klientams, nemalonumų.

Tomas
5 years ago

Date of experience: March 14, 2019

Desislava Karushkova
5 years ago

They have been keeping me updated through out the whole process. I have recieved less than I have been expected, but still better than nothing.

Eagle
5 years ago

Told me I would get 269 and I got 147, not very transparent but got the job done. Otherwise it would of been 5 star

Gogo Stanoevski
5 years ago

I used this company to claim compensation for a canceled flight with a local Norwegian flight company and I am very satisfied of the communication and I confirm that I just received the compensation. There is another flight company that makes another claim process too long, but I am sure Skycop can handle it. I recommend Skycop as they are very professional and available for any questions.

Pandora Aion
5 years ago

My claim was processed and I got my money. Downsides: the waiting time is extremely long. It took MONTHS. Yet, once the flight company released the compensation, it only took skycop 12 hours to caim their percentage. It would make more sense to me If Skycop took the compensation directly from flight companies and then transfer it to the client, retaining their 70£ service fee. Other than that, all good. Emails were replied to promptly, and the customer service was efficient. Will use Skycop again

Sigita Jakobsone
5 years ago

I got compensation when others refused me! I recommend it to everyone!

Zilvinas Bartkus
5 years ago

Really good communications on every step of the process. They worked quick and money got transferred in less than 3 weeks since making a complaint.

Ale Mao
5 years ago

Professional and efficent service

Lina Akstinaite
5 years ago

I am very grateful for compensation and professional communication.

Darius.
5 years ago

Skycop team give all information a 100 procent, and help all time. Excellent job. Thanks.

Paulo Marques
5 years ago

Excellent Service, quick response and payment done as informed even earlier. I would recommend to anyone.

Наталья Боровская
5 years ago

Огромное спасибо команде SKYCOP за отлично проделанную работу. Я, как клиент, осталась очень довольна результатом ваших трудов. Пусть прошло 9 месяцев, но результат превзошёл все мои ожидания. Спасибо вам!

Marius Ellikas
5 years ago

Fast respons, quick results.

Aivaras Rackauskas
5 years ago

Excellent and very good!

esther
5 years ago

After battling with two major airlines – British airways & Ryanair but without any luck I turned to sky cop which was the best decision that I could have made. They won both cases and I was awarded the compensation that I was owed from both companies. Thanks skycops – highly recommended !

Aušra Aušra
5 years ago

Labai dėkoju už puikų ir profesionalų darbą! Mano pažystami patarė kreiptis į Jūsų kompaniją, nes ir jie liko sužavėti greitu ir profesionaliu Jūsų darbu! Kadangi esu pradžiamokslė kompiuteryje ir pagyvenusi moteris, buvo sunku užpildyti prašymus, išsiūsti reikiamus dokumentus. Ilgai manęs tekdavo laukti kol kažką išsiūsiu. Tačiau šie žavūs jaunuoliai visuomet kantriai laukdavo, maloniai ir nepriekaištingai viską paaiškindavo. Susisiekus su šios firmos darbuotojais nustebau, kad dar šiais laikais yra tokių puikių, gerų jaunu žmonių. Kurie be problemų viską užpildė uż mane… Visuomet net ir nedarbo valandomis atsiliepdavo į mano skambučius ir viską išsamiai aiškiai paaiškindavo. Labai maloniai bendraudavo, žinokit tikrai likau šoke ir labai laiminga, kad gavau kompensaciją !!! Taip, žinoma reikėjo palaukti, nes tikrai ne taip lengva išsireikalauti iš Wizzair kompanijos kompensacijos… Šie puikūs žmonės su malonumu man visur padėjo… Visos pretenzijos buvo patenkintos tik jų dėka. Didžiausios sėkmės Jums! Tikrai šauni komanda!!! Besąlygiškai rekomenduoju !!! Didelis Jums AČIŪ

Tomas Paškevičius
5 years ago

Great experience with Skycop. Money hit my account in 20 days since the claim was submitted. Maybe sometimes it might take more time than expected, but keep your heads up, they are doing their job!

David Calmonson
5 years ago

What great service! Easy to submit claim and I GENUINELY could not believe how quickly it was paid out. I used another company last year when I had a canceled flight and it took literally 10 times as long to pay out. Thoroughly recommend them

Dana Akmene
5 years ago

Would recommend Skycop to anyone. Even if I had to wait for my claim months they always kept me updated and fought until I entitled my claim. Skycop is very helpful and will always answer your questions.

Nino Amonashvili
5 years ago

The process of the whole claim was very easy. It took a while (about 2 months), but I’m very happy I went with Skycop. If I ever have to file a similar complain, I will definitely choose Skycop again. Thank you very very much!!!

Guy Pistarino
5 years ago

rien a faire juste envoyer vos pieces justificatives ,rien a régler et 6 mois plus tard 300 euro ont été virer sur mon compte , sérieux et performant

Lyndsey Shivers
5 years ago

Used Skycop after easyjet rejected my claim and in under 6 weeks I recieved my compensation. It was very simple and hassle free and they kept me upto date every step of the way. Couldn’t be happier

Rita Geceviciene
5 years ago

super! Ačiū Jums labai :).

virginijus
5 years ago

Ačiū jog suradote, nes sistemoje buvo klaidingas elektroninis paštas, su manimi nėjo susisiekti, bet jūs sugebėjote rasti, ir viską sutvarkyti. Sėkmės jums..

Merle
5 years ago

I turned to Skycop after a cancelled flight which caused many inconveniences for my family. They took my case very seriously and after 5 months long process, in which they also contacted higher authorities, the compensation was received. During the process Skycop kept me well-informed about the process, I never felt “forgotten”. Definitely recommend to everyone who has negative and unjustified experience with air-companies! Well done Skycop!

hamoda melhem
5 years ago

My flight got canceled with blue air , and I contacted skycop to help me get compensated !, but unfortunately still I didn’t see the money! I submitted my complaint in 06/2018 ! I didn’t get an answer for many months ! And every time I ask skycop for an update , they send me the same message over and over ! I’m starting to suspect it’s a scam ! And I will reach out the air company by myself!

Peter Važan
5 years ago

Date of experience: February 22, 2019

Inesa Bacevičienė
5 years ago

Perfect. They get compensation for my family holidays.

Raul Val
5 years ago

It took long however it was effective. Thank you!

Péter Meczker
5 years ago

I am very thankful to Skycop for being compensated of my delayed flight! I have to recommend for everyone! 😉

Gabriella Barkaszi
5 years ago

I received compensation in 6 weeks. They were informed in detail about each step. Next time I will choose them. Thank You. 🙂

Ludmila
5 years ago

Получила компенсацию. Хотя уже не верила, что это возможно. До этого обращалась в 2 других компании и ничем не помогли.

Andrew Paterson
5 years ago

My experience with Skycop is that they have a very professional website but my advice is DO NOT BE FOOLED. The impression i get is that it is a one man business with the head office located in a bedroom. I was given only promises but they failed to deliver and are now using my airline’s bankruptcy as a reason to pull the plug on my claim, which incidentally is 4 MONTHS OLD. As you can tell I am somewhat annoyed at the lack of pressure put on the airline on my behalf. My advice is DO IT YOURSELF.

attila balint
5 years ago

Szuper és gyors kiszolgálás,mindenkinek ajánlani tudom,thank you Skycop

Paul
5 years ago

Emailed bording passes as that’s all I had. Keep being asked for the boarding passes. Airline says it does not know when I boarded. Its on the boarding passes I know don’t have. Waste of time could have done this myself

priit
5 years ago

scam. like mongolians, overpromise, underdeliver. do not try them

Max
5 years ago

Excellent and fast service. Received compensation in 2 weeks

EK
5 years ago

Funds were transferred to my bank account this morning and I give full kudos to you, Skycop team! When I contacted the flight company as an individual, I was fully ignored. With you helping me, I had to just lay back and enjoy. I appreciated the feedback from you on progress of the case and of course, I very much enjoyed the positive outcome from the dispute with flight operator. Wishing you all the best!

Antonis Kourouklis
5 years ago

5 stars…………………….

Ingrida Inga
5 years ago

Esu dėkinga Skycop. Rekomenduoju. Viskas vyko sklandžiai ir gan greitai.

Carlos Melo
5 years ago

Excelente serviço! O meu voo TAP de Maio de 2018, do Maputo para Lisboa atrasou mais de 3 horas, reclamei através da AIRHELP. Passado 6 meses ainda andava a enviar doc’s, e nenhuma resposta. Voltei a fazer a reclamação através da Skycorp em dezembro de 2018 e passados 2 meses, recebi a indemnização que tinha direito. Recomendo o serviço. Carlos Melo

Mikael Hall
5 years ago

SKYCOP helped me to receive 250 € from RyanAir. RyanAir cancelled a flight and I got stranded in Palma de Mallorca. They offered to return the price of the ticket around 60 €. Instead I got SkyCop to help me to receive what was rightfully my legal compensation 250 € I had to pay for a new ticket, I had to pay overnight and additional travel cost. The 250 € did not cover it all but better 250 € than 60 € that RyanAir offered. I had to pay SKYCOP 62.50 € for their service. It was worth the money not to hassle with RyanAir by myself

Spencer Ross
5 years ago

You’re better off applying for compensation yourself. I had a terrible experience with Skycop. I made my request last March (2018) and I didn’t hear anything for almost 9 months when they finally told me they couldn’t help me. I then received an email from them saying the airline wanted my boarding pass plus documentation I was denied boarding (and this was now 11 months ago). I had sent all this information to them when I made my refund request as well. They don’t keep you informed about the process and it takes almost a year for them to tell you that you either will get money or not.

Pavel
5 years ago

I tried to receive a compensation from another company but without any results. Therefore referred to Skycop in order to try to receive the compensation again. I still cannot believe but they managed !!! SmartLynx Estonia lost because they are dishonest 🙂 Many thanks to Skycop professionals !!! Will recommend to everyone !!! Kind regards, Pavel, Estonia.

Klaidas Markisius
5 years ago

Got my money back

Vidmantas Zidonis
5 years ago

It took a few months and a few follow up emails, but received the compensation today. Good communication. Not a bad bunch of peeps!

elsa faivre
5 years ago

I had a flight cancelled 1h before to board and decided to complain to get a compensation. I found skycop randomly on internet, i was not expecting anything from them as honestly I was not trusting this kind of company. But finally I received a compensation. It took more than one year to get a final feedback which is a lot but actually a very good surprise (especially when you don’t expect it). So very happy and would definitely use it again if something happen with my flight !

Dóra Papp
5 years ago

Horrible experience, does not even deserve the 1 star. I contacted Skycop and did not hear anything for months, I kept chasing and after 10 months I had to provide all information again to the airline to receive my compensation directly from them (and Skycop emailed me after to ask for their share). Interestingly, I had another delay with the same airline, wrote to them directly and got the compensation within 5(!) working days. No idea what took Skycop so long, I lost 10 months and 62.5 EUR compared to when I contacted the airline myself. Would definitely not recommend to use them!

Zhenyi Wu
5 years ago

My flight was cancelled from Paris CDG to Berlin TXL, and I’ve just heard Skycop from friends, so I tried and, we won! Many thanks to Skycop for helping me for the compensation and your friendly E-Mails about every developments with the airlines!

Timothy Chuks
5 years ago

Before now I had doubts within me if a company i discovered from the social media can be so useful for my claim regarding my multiple hours of delayed flight. It just happened today I got my promised compensation which took a while. I stand to declare that SKYCOP and TRUSTPILOT are 100% useful and above real!

Ina Go
5 years ago

After long fight with Portugal airlines Skycop won and compensation was received. Many thanks for great work done on our behalf.

Tran Ngoc
5 years ago

Great service, quick response, and the most important thing is you help us for our right.

Matt Davis
5 years ago

Wanted to use this company so I could get compensation for my delayed flight as I had heard good things about them. They had the compensation sorted in a matter of days, and paying the commission fee for it is definitely worth it.

Sergejs Bazilevics
5 years ago

Me and my family were planning to go for some business holidays to Burgas(Bulgaria) in July 2017. In airport the airline company representative inform all passangers that the flight will be delayed for 3 hours, after that for another three hours and after that they postponed the flight for almost 24 hours. That was not according to our plan at all. Anyway, next day everything went well and we flew to Bulgaria. When I contact company for some kind of compensation, they simply ignor everything and sent me some kind of chapter from some regulations that we are not supposed to have any compensation, but only meal vouchers. To be honest I thought that is ok and what else I can do…About one month later I saw advertising of Skycop on Facebook and I thought why do not try… I sent all required papers and info and company step in to it. After couple of month company inform me that it will take time, but I should not be worried, then same message after another couple of month. At one point I gave up and thought that nothing will happen. In the begging of 2019 I received the email from Skycop that they won this fight and they got full compensation. That was a very nice feeling, to get some kind like a New year pressent As a conclusion of this story I would say that let the guys/girls to do their job. They know better then us the laws and rules and how to apply those, unless you are not a lawyer. In my case it took more than a year, but still they manage to get it done!!! I would like to say thank you to Skycop for Professional service! It was really nice “New year present” for my family!!! Wish you all the best!

Monruedee Srichiangwang
5 years ago

We had a flight delayed problem in December and we had tried to claim the cost with the airline but we were refused then we contacted Skycop not even a month after we contacted them we received money by just waiting and giving requested information. Great service!! they deserve commissions. Thank you a lot Skycop team for helping us.

Ana Pinto
5 years ago

Precious help. Very efficient service. Recommend

Elie Caillet
5 years ago

Super, j’avais été retardé par un vol il y a deux ans, j’ai monté un dossier avec Skycop, deux semaine après tout a été pris en compte. Je recommande

Kata Forgács
5 years ago

I submitted my claim in June 2018 and still not got the money, although the airline accepted the claim long time ago. (According to the claim status on the web page). My problem is that I only get updates from Skycop when I reach out to them, they never send me any. My friend received his money 4 months ago for the same flight cancellation with Skycop, so he had good experience with them. Maybe I’m just not lucky. I start to question if I ever going to get the money.

Elena Peteskaite
5 years ago

Patarė draugė-bandžiau ir dideliai nuostabai, nieko nesitikint per daug, viskas buvo Excellent nuo pat skambučio! Puikios komandos puikus darbas! Ačiū!

JY
5 years ago

I’ve sent claims to both WeClaim and Skycop last June when my flight delayed……after 6 months, I got compensate from Skycop…….nothing from WeClaim……….in the mean time, no update from WeClaim, but Skycop kept sending me updates. I didn’t do anything just waiting. I think they deserve the commission.

Nicole
5 years ago

Fabulous, Professional, Easy, Stress Free!!!

nawaal
5 years ago

In August my flight was canceled and luckily I found an ad for skycop and after 5 months I got my compensation. Their customer service is amazing, every few weeks they would send me an email letting me know that they were still working on it and when I had questions they would answer it quickly. Overall I would definitely use skycop again.

Taniel S
5 years ago

Really easy and helpful staff. From the moment I applied for my compensation till the moment I actually received it, the company’s support team was always there to assist. As my case was a bit more difficult, because the airline didn’t want to pay the money out before going through the aviation officials, it took a bit longer than usual to make Norwegian Air pay the compensation. All in all my case was handled professionally and they were active with the case all the way. I would recommend Skycop to anybody who is experiencing any issues in the field of claim /compensations with airline companies. Cheers!

Mr R.
5 years ago

One of the worst experiences I ever had. I reached them to open a claim about a delayed flight. The day after they opened the claim the airline contacted me because the data was wrong and they couldn’t deal with third parties. I had to deal with the airline for 3 months by email, customer service chats, and a few phone calls. Eventually, they decided to send me a ‘cheque’ because it was impossible to make the payment through the claim that Skycop opened. A few months after Skycop is asking me for the 25% of the claim because they ‘won’ the claim but I was the one dealing with them. Avoid this company. Update [Reply]: I didn’t fail to provide data, I received messages from the airline like this one “Please note that we are not in a position to make a payment towards any third parties, only customers.” and they were asking me for the data for 3 months

Lucyna
5 years ago

Very bad experience,no even One star should be given.Wasted my time with Skycop.The airlines forwarded the emails from Skycop to me.They just provided them with my boarding cards and details,no action has been taken as they promise me.the airlines contacted me directly rather than skycop.it took more than 7 months and finally when I asked the Skycop for updating my claim they ask me to forward to them the all emails from Ryainar and the same day they were copied reason of cancellation and stated they did additional investigation which confirm this informations-no compensation.

D T
5 years ago

Not happy at all… they dont do nothing more than your self claim to airline. Waste of time and grab the commition

Natali Pavlenko
5 years ago

Date of experience: January 28, 2019

Omerou Omeros
5 years ago

Thanks skycop. We are winning claim.for a trip who have before 5 years. Best team and best people to help me. Thanks a lot for everything. Thanks Skycop.

Levan Nikvashvili
5 years ago

Skycop= fast, reliable, professional and its customer service, should be set as an example for the world’s companies how to operate and how to be the best. Last summer I had few trips with my family and also few flight desruptions. The guys at Skycop fought for my rights and I had money in the bank in just 3 weeks. Another claim took 3 months but, was well worth it as it was good chunck of money. Now though, after 2 successful claims I still have 2 open claims and very much hoping for the same outcome as the first ones. And this is all because the guys in Skycop as they are professionals, dedicated and amazing. Finally I would like to thank the Skycop very much and would definately recommend to anyone as they are the champions in the “Fight Flight Rights” nature of business.

Peter Nöcker
5 years ago

I would like to thank Scycop for their help. Got the money today. It almost took 1 year to get my compensation but they never gave up. It may seem long but sometimes thing’s take more time to get accomplished. With the money I bought a new ticket and will fly next month. Hopefully without delay. If not I know I can count on Scycop for help.

Murat Kaouah
5 years ago

Date of experience: January 25, 2019

Taulant Ymeri
5 years ago

I had two flight delays, filed the claim at Skycop and i received 2 weeks ago the compensation for the first flight. Today i got an email that I will receive the compensation next week for the second flight!! Yuhuuuuu 😀 Thnx Skycop

Marija Soskic
5 years ago

Exellent support, very responsive. It took a couple of months, but I got the compesation. I would recommend Skycop to evryone who has some problem with a flight.

Matheus Araujo
5 years ago

They deal with everything in your behalf, you don’t need to do nothing, just wait. They were always online and answered quickly all of my questions and helped me a lot when I got any problem. 100% recommended to everyone that needs their service!

Jakub Adamec
5 years ago

It’s just waste of time. All the airlines are protected by those tiny little paragraphs which nobody is interested in…

Kalle
5 years ago

RyanAir and EasyJet and other budget airlines have their own EU261/2004 compensation claim form on their websites and are obliged by law to follow though. This system works fine, just you need to keep track of the developments yourself – USE IT! Skycop and other companies like them are simply middle-men in the opportunistic capitalist game where they are trying to rob hardworking people of the little compensation they are entitled too by European Union law. Skycop are peddlers of fear, telling you you need “a team of lawyers” to get your compensation from the airlines which just simply is not the truth. I learned this lesson the hard way, thinking it’s easier to just let a professional deal with this so I didn’t have to, so I could focus on the memories from my vacation instead. That was a lazy mistake and this is what they make their money off, I ended up doing most of the work myself anyway while still having to pay 125€ in fees for compensation for 2 people. Please, don’t let these people take money out of your pockets, don’t let the leeches into your pool. Fight for your own right against these multi-billion euro airline fascists and let companies like Skycop and the like crawl back into the cesspool of human greed they sprung out from.

Ieva Ramančiuckaitė
5 years ago

Thanks for your help Skycop, I appreciate it!

amlak abdulaziz
5 years ago

superb service, I highly recomend it! & I already wrote a review on my Twitter account @amlak_abdulaziz for my friends. Thank you.

Omar Tarek
5 years ago

Don’t use skycop, contact the airline directly and don’t let them sign you a contract its a big scam!! The company is so not professional in the way they conduct their business. I claimed compensation since May/2018 and they have been ignoring my emails since I signed the contract with them. A friend of mine who had the same problem during the same flight has already claimed 250 euros back directly from the airline two weeks after the flight, and it was simple for him to claim it. On the contrary, I decided to use your skycop and it has been almost 8 months and they ignore my emails!! Terrible service

Adriaan De Bisschop
5 years ago

I wrote my story on instagram about my delayed flight and skycop reacted that I could get compensation and I needed to send them a privet message. But then they said I could not get a compensation. So they gave me false hope! I call this a big lie!

Agnese Garkusa
5 years ago

Отличная работа!Очень довольна!Огромное спасибо!Ваша команда слаженно и прекрасно работает!Внимание и забота о своем клиенте на первом месте! Рекомендую всем у кого были проблеммы обращаться в компанию Skycop!

Karel Šauperl
5 years ago

Super service, I highly recomend it!

Marian Borsuk
5 years ago

The Skycop team has been chasing my claim for some months and they have been regularly informing me about the process. I didn’t have to do anything, once I submitted my request they took over and followed it until the very end. I definitely recommend this service. Hopefully won’t need it again, but if yes I know who to contact.

Pawel
5 years ago

I was waiting 33 weeks for compansation!! It is ridiculus!!! Please don’t sign any contract with them.

Dainius Matusevicius
5 years ago

Amazing service! I have filled claim online, got a couple of status mails from Skycop and money into bank account.

Melita Beti
5 years ago

Skycop was chaising Eurowings because of my flight cancellation for almost 1 year, during this regularly updating on the status. And at the end they managed to get the compensation

Marija Jurić
5 years ago

Helpful, kept me up to date. Would recommend to anyone to contact them even if you are not sure you have right to claim

Milo Nizetic
5 years ago

Profesionalidad extremamente buena, rapides de la solucion de problemas fantastica, complimentos guys. Seria interesante que retraso,cancelaciones ocurrise mas amenudo..

Lucas Colzani
5 years ago

Really bad experience. Started a claim in June and since then communication has been weak. They “seem” as if they tell you whats going on, but everything appears to be bot generated messages with empty meaning. If it were directly with Ryanair, it would have been faster and I woldnt have to pay “honoraries” for this poor service. — EDIT1: After receiving a vague answer in TrustPilot. I was asked to contact directly their support, which continued saying the claim was under procedure, but when I asked for additional information, I was told this information was not public. Now, Skycop said they received information (but didnt say from who) that we filed a claim with other company, which is not true. Still waiting for next steps of this story.

Sigitas Ratkevičius
5 years ago

Thank You! You saved My time an Money!

Theodoros Koloveros
5 years ago

Great guys! Very friendly and effective!

Andrei Ostrovanu
5 years ago

Thanks for help. Great Job!

Michael Oikonomou
5 years ago

I am totally satisfied by the service. If you have any flights delayed, cancelled etc you should definitely try it!

Dovilė Kulikauskaitė
5 years ago

Thanks for your help! Good job!

Neringa Mikalauskienė
5 years ago

Nuostabi įmonė, greitai ir patikimai išsprendė problemą. Rekomenduoju!

Aleksandr Kulajev
5 years ago

110% satisfaction ,well done. Thanks a lot to scycop

Виктория Воинова
5 years ago

Очень быстро и четко вернули свои деньги через Skycop. Мои рекомендации.

Kazimieras
5 years ago

Super imone,net nesitikejau,kad taip greit ir taip puikiai viska sutvarkys.

HASIF HASHEM
5 years ago

Skycop is an excellent company. The staff is so good and the service is good also. It takes some time to get compensation from Turkish airlines but at the end skycop do it successfully. Please keep up the good work skycop and please improve the time for the claim process.

123gnk123
5 years ago

Geriausia įmonė kuri sutvarko viską be priekaištų. Net pagalvojęs niekada nebūčiau jog tai realybė.

Maryline Marylou
5 years ago

This company deserves it! I was so angry that my flight was cancelled unexpectedly, without any explanation or even proposal for replacement, that I looked for compensation, without personal involvement. I found skycop to have a quite user friendly interface. After raising my claim, 18 months after (I even had forgotten about it), I received mails asking for my bank account data to send me my compensation. After discussing with a specialist from skycop, I did it, and I received my compensation. They spared me time in negociations, and useless time loss in non productive discussions with this airline. For this I am very grateful! This services deserves their 5 stars in my opinion.

Mathilde
5 years ago

En août dernier j’ai fait une réclamation auprès de skycop pour un vol qui avait eu lieu en mars (beaucoup de retard, manque d’informations, changement d’aeroport Etc…). J’avoue que j’ai fait cette demande sans trop y croire, nous n’avions de toute façon rien à perdre. Tous les mois mon interlocuteur me tenait informé de la situation et mi décembre j’ai eu l’excellente surprise de savoir que la réclamation avait été acceptée! Deux semaines plus tard, j’avais un virement sur mon compte. Je recommande à 100% Skycop qui fait un super travail que nous n’aurions pu faire seuls.

Ingenico Ocinegni
5 years ago

Waste of time… my advice is try to claim it directly with airline or search other company They are not able to fight for you In my case 10 hours delay on a perfect sunny day And believe what airline said about weather…

Igors Sineoks
5 years ago

I want to tell you that my experience with SKYCOP has turned out to be successful. Ryanair transferred 500 euro compensation to my account – 250 euro for each of 2 tickets. Ryanair at first twice refused to pay me. I wryted to SKYCOP and they decided this dispute in my favor. Thank you company SKYCOP

Dalia Bija
5 years ago

Thank You very much, you were very fact and effective. We have received compensation in two weeks:) That is great, thank You:)

Thiago Justino
5 years ago

Skycop is a joke as it took 6 months to follow up on my process to finally say that I could not get a compensation due to weather condition. Why wasn’t it said in the beginning of process? I lost lot of time sending e-mails and trying to get the compensation which I truly deserved as I got my trip delayed for three days and lost money on airbnb and tourist attractions tickets.

Aivaras Jakučiūnas
5 years ago

Had a bad delayed flight in Milan with WizzAir and after trying to contact air company for two month I filled a claime with skycop. And these guys worked the magic, I got my compensation in 4 weeks of 300€! Thanks!

Bubutsch57
5 years ago

Cancellation (mechanical issue) Flight London to New-York Nov2017 with Virgin Atlantic After contacting the airline and not having received anything from it, I decided to fill in the skycop form. I had nothing to loose. After some minutes and collecting all information requested, for sure after a long time (some months) they did it !!! They won and I received 450€ compensation! Thanks Skycop!

Gianfranco Panico
5 years ago

They do what they promise, in a smooth and neat way. I opened a case to Ryanair for a 6h delay: they repetedely rejected my requests. Then I involved Skycop and I;m pretty happy to pay their fee after I received my compensation from the airline. Clear and prompt communication. Thank you guys, for an excellent service.

Reema Khan
5 years ago

Absolutely great! Would definately recommend. Ever so helpful 🙂

Mindaugas Malzinskas
5 years ago

Norėjau padėkoti šiai nuostabiai komandai už puikų ir profesionalų darbą! Visos pretenzijos buvo patenkintos tik jūsų dėka. Didžiausios sėkmės! Rekomenduoju!

Arturas Dovidaitis
5 years ago

Date of experience: December 18, 2018

Tomas Čerkauskas
5 years ago

What I really loved about Skycop is that was minimal involvement from my side. Only necessary paperwork had to be done and then, after a few months, we got the money. Long live Skycop!

justytex1
5 years ago

Many thanks for a refund, Skycop!!! It worked a bit – but it was worth it 🙂 Great job from you! Waiting for a rich holiday table :)))

Paulius Janonis
5 years ago

Decided to use their service after no response in three months from airlines. Skycop took care of all the problems with airlines, and finally after 8 months money were transfered to my card.

Kurt Thomas
5 years ago

Excellent service. Got compensation from two flights that had long delays. One of them I had originally tried to get compensation for with EUflight, but they did not think my chances were good enough. Skycop got me the money.

Birute Kubelskiene
5 years ago

nesitikejau taip greitai sauni ir nepakartojama skycop komanda. zinosim ir rekomenduosim visiems bedos atveju .DEKUI

Customer
5 years ago

Rekomenduoju.Sutvarkė visus popierius kurių trūko ir viską sutvarkė kad pačiam nieko rūpintis nereikėjo.Pinigus taip pat pervede greitai.

Catherine Culloty
5 years ago

A brilliant service that they provide it was slow but I received my compensation in full Thanks Skycop

Jamal
5 years ago

I am very happy that the Skycop is so honest !!! i got the money in 3 weeks !!! thank you guys !! you are the best !!! best regard . Jamal.

Arturs Kavinskis
5 years ago

Super company! Everything went very smooth! Great communication. Got my money back without any problems! Highly recommend!

rarau victor andrei
5 years ago

Skycop got our money back! Thank you very much!( It took 10 months but I believe it was not Skycop fault) Thanks again!

Tiziana Balestri
5 years ago

Date of experience: December 11, 2018

Vitalijus Montvilovas
5 years ago

Operatyviai. Greitai. Įmoka iš Ryanair per 2 savaites.

Andre Rente
5 years ago

Amazing service! The Support during the whole process is 5* and super professional. My process lasted for 4 months, but at the end Skycop got me the 400€ compensation from R***air, for a 5 hour delay. Thank you a lot!

Emils
5 years ago

I with my friend both traveled together. We both claimed by skycop he – got his money long time ago, me- they told that couldn’t get money as flight were cancelled due bad weather conditions, but WE FLAYED TOGETHER , 1 – got his money, second no in same flight.. how come ? After my email – which they ignored few months I received new email telling that they still are claiming.. i feel like they just play with me and my money. Don’t recommend to anyone

manoj kumar
5 years ago

bit late but received what they have told

Anatolij N
5 years ago

Super job. To tell the truth i didnot expect to get any money at all. I have huge respect for the job of skycope. Thank you once again

Šarūnas Venslavas
5 years ago

Profesional and intellingent team,- everybody can trust them! People working very fast and smart. Good luck for this profesional team

Mantas Kl
5 years ago

Just facts, no personal opinion: 1) I was forced to create an email for my 2 years old child in order to submit claim. 2) I had to provide all the personal information, like birthdate, surname and signature. (Just to know that i’m not eligible for compensation) So, consider feeding personal data to this company.

Ahmed Badran
5 years ago

I recommend SKYCOP for any claim you have to airlines. I have received the money within one week. SKYCOP deserve their percentage of commision as they are doing a professional work. Thanks to SKYCOP

Iyke Onyepunuka
5 years ago

At first I had doubts about a company I didn’t have a face to face contact with helping me to claim my money. But I gave it a try with Skycop and they did a great job. I saw the money paid into my bank account after following all the instructions I received. Thanks very much Skycop.

Kristina Sieba
5 years ago

Super Service! Everything great! Thank you!

Migle
5 years ago

Thank you for such a great job and amazing communication with your clients (especially for the Skycop’s specialists Ignas and Pijus from Vilnius). I was contacted several times and then updated many more times, so I always knew what was going on with my case. Best of luck, I would definitely recommend you for others (as well as taking screenshots of all flight tickets, as sometimes airlines do not send confirmation emails and make ticket changes after delayed flights.. so, old tickets disappear and you cannot prove anything).

Gábor
5 years ago

I tried to get my compensation from Wizz since several months. Skycop could get it in 3 weeks for me. Thanks.

Christian Utizi
5 years ago

It takes some time before you get your compensation (but because of the flight companies, not because of SkyCop!!) – but if there’s something you can rely on, it is that SkyCop continues fighting for your rights with perseverance until you achieve what rightfully belongs to you! I will chose them again next time something goes wrong with my flight, and the flight companies don’t want to respect my rights.

Džulija Akimova
6 years ago

Perfect! Thanks to Skycop team I got the compensation. I can only give my positive feedback about the company, as the communication was clear and I got what I claimed for.

Matt Panek
6 years ago

Super easy to make a claim, super smooth process, I was happy to pay the commission as I didn’t have to do any work to claim the money.

Justas
6 years ago

The process was hassle-free and more efficient than promised. I’m glad not to have to deal with the airline myself, and we got our reimbursement within about two weeks.

Abigail A.
6 years ago

Date of experience: November 30, 2018

Neringa Songailaitė Kovarskienė
6 years ago

It was really fast job. Thank you so much.

Juozas
6 years ago

Well, i am amazed how quickly, how convenient, how profesional the proccess has been handeled. It’s an expample how thing should be done!!! Amazing guys!!! I will recommend you anytime i can. Juozas

Paulius Grincevicius
6 years ago

Skycop told me my flight is not eligible for reimbursement without digging into details at all. I spent an hour writing a detailed explanation, but it seemed they didn’t even bother to read it properly. I went to their competitors “AirHelp” instead and received 600EUR compensation.

Aida Stanisauskaite
6 years ago

Very good job! It exceeded my expectations.

Berta Kairyte
6 years ago

I had claimed ryanair flight, which was delayed more than 3 hours from Vilnius airport. After their email in X months I received the money in my bank account. My only criticism would be the lack of status updates through out the process, otherwise top notch. Thanks Skycop for excellent work.

Cornelia
6 years ago

Dear Skycop team, You did a great job with working out a compensation on my behalf for a 3-hour delay. It took a couple of months to get the money, yet I am grateful for the result. I would definitely recommend Skycop to anyone who experienced sloppy airline services that resulted in massively delayed flights and missed connection flights. Keep up the good work!

Antoan Angelov
6 years ago

Im very glad that they mannage to win the fight for reggular customer rights! The protect and deffence the right of common people’s!

Gabriella Pintér
6 years ago

Nagyon köszönöm a korrekt eljárást! 🙂 Thank you very much for the correct procedure. 🙂

Baashi Osmaan
6 years ago

Im verry happy coze Skycop is fighting our right and i hope we will work together as we find our rights thanks so much B.osmaan

Laura Catalina Franco Torres
6 years ago

Me cancelaron un vuelo ya estando en sala de embarque y llevo 4 meses esperando que me solucionen el tema de la indemnización con vueling pero a la fecha aún no tengo noticias de mi reclamación aunque fue aprobada para compensación. No es real lo que garantizan.

Abs Elmaz
6 years ago

This was a very easy to use service! I ended up getting a refund for my 8hr delayed flight which was almost 3 times what I paid for the actual flight which is great!! I would definitely recommend to friends who experience delayed flights in the future.

Inga Simaitienė
6 years ago

Esu laiminga, kad kreipiausi į šią kompaniją, jie iškovojo dėl vėlavimo su Wizzair man priklausančia kompensacija,nors oro kompanija buvo parašiusi, kad man ji nepriklauso. Tikrai rekomenduoju. Didelis ačiū Jums!

Edgaras Žydelis
6 years ago

They did perfect job! Ačiu!!!

Nidas
6 years ago

Great and fast job

Vyla Dyla
6 years ago

Really satisfied with the work from Skycop. All claims were fulfiled and even though it took some time, I can imagine that it is not always easy to deal with airways. Recommended!

federico baglini
6 years ago

I opened the claim in May 2018 and i still have received just some auto-reply that ask me to wait. There is not explanation of what they are doing, and actually i feel entrapped with this band of amateurs. Really, my experience is almost bad as the delay of the flight itself!! — Update–> After i wrote here they become more effective and today they solved my claim. I still have the opinion that they have to improve a lot, but at list they did it

Dainius Miliauskas
6 years ago

Great, fast job. Recommend. Thanks

Eva Blašková Lošonská
6 years ago

Great job! Thank you!

Eriks
6 years ago

Great company , helped me to receive compensation from airline. Reliable.

Rokas Lapinskas
6 years ago

Date of experience: November 21, 2018

Eva
6 years ago

Operative and convenient – got my compensation in few weeks!

JB130
6 years ago

Communication tapered off as time went by. In the end, they folded to the airline’s weak rebuttal. Since I had a very large claim against the airline covering a very large family, I’m not sure I trust this company. It’s entirely possible this company won my claim and kept my money and then simply told me “sorry, we lost the case.” When I asked for the airline’s official response, it took Skycop 3 days to get it to me and upon reading, it sounded as if Skycop just made it up to cover their tracks. It was, at the very least least a weak defense to our claim. Just got a bad feeling about these guys. My advice would be to stay far away from Skycop and stick to a Western Europe based company.

Drakce Drakcevski
6 years ago

Date of experience: November 16, 2018

Vinita Kallole
6 years ago

Skycop team thanks a lot. I am really shocked & also happy to get the compensation. The compensation amount was received with very short time. I am going to enjoy with the amount. thanks to Skycop team. Hope anyone wont face such issues, but if so. directly connect with Skycop team. All the Best – Vinita S K

Judit Forgács
6 years ago

I am happy about there service, they dealt with my claim professionally and kept me informed throughout the process.

Sandra Sa
6 years ago

I’m very happy about the service. Problem solved in one week. I was no need to worry about anything. Money has been refunded in couple days after claim confirmation. The stuff is very kind and give answer to all my question. Thanks to them!

Dinas Baltrėnas
6 years ago

Labai dėkingas jums už pagalbą. Palikote tikrai gerą įspūdį. Ačiū!!!

Marios Kyranides
6 years ago

With limited effort on my part, quite happy

Kushagra Sharma
6 years ago

Non mais quelle rapidité n’ayant pas reçu aucun informations par Ukraine Airlines jai contacter le service de skycop ouvert le dossier il y a 3 semaines et j’ai reçu le indemnisation aujourd’hui dans mon compte je vais recommandée le service de skycop à les personnes que je connais merci beaucoup. Cordialement Kushagra sharma

D irl
6 years ago

Great sevice, really made the whole claim so much easier. Would definetly use again. 5 stars

Stanislav
6 years ago

Great service if you want to get a compensation from airlines! I received money within a month from delay incident.

Jurgita Krasauskaite
6 years ago

Super greitas reagavimas, informacijos pateikimas ir nuolatinis informavimas apie situaciją. Nuo skundo padavimo praėjo 2,5 mėnesio ir kompensacija mano sąskaitoje. Tikrai puikus ir paprastas bei aiškus informacijos pateikimas, ką skundą duodantis žmogus turi padaryti.

Uku
6 years ago

Already second successful cooperation with Skycop, it’s great if some services are made so easy!

Alexandra
6 years ago

I received my compansation! Great job! Thank you!

Jovita Kraujalyte
6 years ago

I got compensation very fast and without any dumb questions. Thanks skycop!

Justė Alionytė
6 years ago

I received compensation very quickly. Thank you very much

Egle
6 years ago

Very bad company. I was informed that everything is ok and compensation will be paid out. But later Skycop began to write me that there are problems again and they have to go to court. Although the situation with the flight was completely clear – aircraft failure.

Jurga Vile
6 years ago

Great company! Took care of everything! They were very attentive and collaborating. would recommend without hesitation

Alex Cattarozzi
6 years ago

Took a while but they ended up getting my money from the airline, but that was likely due to the stubbornness of Lufthansa! If I have an other issues with airlines I will surely seek them out again! Well done skycop team, keep up the good work!!

Arul Venu
6 years ago

Much appreciate Skycop team for the continued negotiation with Airlines, prompt response/update on my queries and finally transferred the compensation amount to my bank account. For sure, I recommend Skycop. Many thanks team, great work!!. regards Arul

Ante
6 years ago

Highly professional service. Warm recommendations to everyone!

Rob
6 years ago

Best service ever!! Everything done for you! Simple and very clear the whole process.

Liuda K
6 years ago

Date of experience: November 06, 2018

Joao Pedro Salomao
6 years ago

UPDATE: With the document provided it was possible to get the money. I thanks for the professionalism and good job. __________________________________________________________ I opened a claim with Skycop about a canceled flight from Oslo to Stockholm. The day of the flight was 28/07/2018 and I opened the claim in the same day. After that I received several messages saying that the process was going well, the claim was “approved”, “processed”, “about to roll in money”, and finally “payment is on the way”. Skycop team said that the airline has already paid them and they transferred the money to me on 06/09. It was expected to reach my bank account in 1-2 business days. Its been 60 days and no sign of the money yet. Due to the professionalism of the company, I tried to contact and resolve the situation, but at a certain moment my emails stopped being answered. I know international transfer can take time, but 60 days is too much. As far as I know, the money was transferred by the airline and it did not reach me, it got stuck somewhere in the middle of the way. Since Skycop no longer respond to my emails, I look for help here. Claim: #8e879dde

Gabija Vaitkevičiūtė
6 years ago

Amazing job, I’ve never thought I could get money, for this cancelled flight. Work was done perfectly, I have no complaints.

Chirag Thummar
6 years ago

Super Service. They always give notification regarding the status of your claim. they never leave their customer between the claim even Airlines are stubborn. full customer satisfaction. really trustworthy service provider.

Erika Tuomainen
6 years ago

Received compensation for a delayed flight after a month. They kept me updated through the whole process. My friend, who I travelled with, and I would definitely recommend! Would use again, thank you very much!

MrJugglingbear
6 years ago

I am in current contact with Skycop about a delayed flight from Stockholm to London. The flight in question took place about a year and a few months ago. Recently i have been getting e-mails from Skycop asking me to pay them a fee for a compensation that I haven’t recieved. I answered to their email explaining that I hadn’t gotten any compensation, but today I recieved another e-mail. It asked me to send them a statement from the airline stating that i had gotten my compensation. As I have tried to explain before, I HAVEN’T recieved any compensation! They also claim that they have been told by Ryanair that I have been compensated, which is NOT true… I am starting to wonder if this is all some kind of joke. I have said in my correspondance over e-mail that I will be happy to pay the fee that we hae agreed on, when I get my compensation. At this rate I want this all to get done and then I will be very reluctant to use Skycop again. This entire ordeal has made me wonder if I should just take the case to another company. If you want to actually get your money and not get accused of going behind their backs, try some other company!

Alenka Banic
6 years ago

I received my flight compensation after about 2 months. Everything great and easy. Thank you!

Virginijus Rimkunas
6 years ago

My flight was canceled on 12 October’18 and I have received money on my account on 31 October’18. Thank you Skycop! Good job! Highly recommended to everyone 🙂

Sándor Gergely
6 years ago

I opened a claim on December 2017, since then I am getting the standard automatic messages but nothing happens. I tried contacting them and every time they came back with some standard messages. It is a bit annoying to read all the success stories and my case has been opened for more than 10 months.

Ance Leroux
6 years ago

Amazing company! It took me 3 months to receive my money, which I think is very little time for such cases (my flight got cancelled). I received emails through the whole process which kept me posted, and I have been informed today that they won the case. I am all the more impressed since another company I first contacted didn’t manage to get the money and quickly declined my request. Skycop have been so efficient and professional, I will definitely contact them again in the future!

Konstantinos Fitsopoulos
6 years ago

Great service. Took some months but they managed the expectations and followed through from the very beginning. These processes take forever and that’s due to the greedy airlines. Don’t give up on your rights and always claim. Thank you Skycop

Gary
6 years ago

Réclamation pour vol purement et simplement annulé envoyé à skycop au 1er mars. Toujours rien, à part des emails types “ne vous inquiétez pas on travaille pour vous”, 7 mois plus tard rien. Plus jamais avec eux.

sniegula09
6 years ago

Took couple of months but today… I got my money for a delayed flight! Thank you! Recommend Ps. Do not get discouraged. Company does exist and do their job

Akos
6 years ago

Great and simple service, thank you very much! Highly recommended to everyone!

Lina
6 years ago

Thank you very much for you help! I will be your client forever:) Only best recommendations solving my problems with Ukraine International Airlines.

Aurimas M. Juozaitis
6 years ago

Excellent! We’re very grateful to Skycop for very professional and good job! Highly recommended! Good luck for you!

Page Lenka
6 years ago

Very satisfied with help of Skycop. Took couple of months, but what I only needed to do…sent few emails with details. Got update from Skycop to keep me informed.thank you

Ieva Ratkevičiūtė
6 years ago

My compensation reached me in ten days. Everything was smooth and fast. Would definitely recommend to all of my friends.

Jose Isaac Valera
6 years ago

Me ayudaron con los 4 casos de vuelo fallidos que he tenido en un año, en tiempos record.

Inga Baltaševičiūtė
6 years ago

Skycop did an excellent job on retrieving my canceled flight compensation. Really fast and efficient service. Would definitely recommend to everybody in need to fight for their rights.

Luka Abrus
6 years ago

They promised, and they delivered. Thanks. 🙂

Mark Prokofjev
6 years ago

Thank you Skycop (and personaly to my agent Sigita Tindziulyte) for really fast claimback. I have tried to contact with the airline company myself, but they just ignored me. The time what passed from sending documents and recieving to money is approximately 3 months. I think it’s pretty good! Thank you very much!

Tatianya
6 years ago

Ужасное обслуживание.Прошло пол года,результат отсутствует! Сообщили что результат от авиакомпании получили положительный.Для получения компенсации нужна личная моя подпись на перечисление денег.Отправила заверенную моей рукой подписью документ.После этого ни на звонки ,ни на электронную почту,ни на просьбы смс ватцап не отвечают.Полный игнор.

Semir Tuce Bajramovic
6 years ago

Skycop team was great, they informed me regularly how the progress was going. It took a little time but all happy at the end. Thanks to Skycop team 🙂

Biljana Bozovic
6 years ago

Our flight from Podgorica, Montenegro to Milan, Italy was late more then 6 hours. We got 8 euros voucher per person at the airport but we decided to claim our rights and we succeed to get 250€ per person. Finally I have recieved 167 € on my account after %for Skycop and bank transfer costs.

Jean-César Leostic
6 years ago

I had a flight cancelled by vueling and was waiting all night long in Barcelona Airport, I was not sure if I could receive any compensation for it and filed in the skycop form online without believing it. It took times (3 months) but here we go, I received the compensation this morning on my account. Many thanks Skycop, definitely a trustful company!!

Oskars
6 years ago

I really liked that there is regular communication regarding the status of the claim, however it could be more detailed

Sergej Capenkov
6 years ago

Perfect and quick response. Problem are solved. Fast and easy. Nothing to add. Highly recommend !

wrickaz
6 years ago

Succesfully helped us get compensatiom from lufthansa after 5 months. Highly recommend

Wenche Brenden
6 years ago

Skycop delivered over my expectations. The whole process went smoothly. I was always updated on the process and it took 6 weeks from I first contacted them till the compensation was on my bank account. Skycop is trustworthy and I recommend this company should you experience delayed flights.

Asta Pa
6 years ago

Ačiū už kompensaciją, kurios laukti reikėjo pusę metų. Tiesą pasakius, netikėjau ir nepasitikėjau, tačiau surizikavau. Jūs savo darbo profesionalai. Sėkmės jums.

Andreia Goncalves
6 years ago

Im not really happy with skycop service as I’m waiting for my compensation since August , I already been asked twice for my bank details … and still waiting….

Agne
6 years ago

Good job, Skycop!

Liustas S
6 years ago

Great thanks to skycop

Анна Калачева
6 years ago

Thanks to Skycop for the help us. They helped to get money from flight company for delaying of the flight more than on 24 hours. Thanks a lot!

Jeswin Joy Mathew
6 years ago

Eventhough the entire claim procedure was very time consuming, but skycop team was very reliable and trustworthy throughout. I will recommend them.

Katre
6 years ago

The Skycop company did very well job. Very polite and quick service, super friendly staff. Got my compensation and I’m very satisfied. Would recommend it to everyone.

Marianne Vetter
6 years ago

easy to apply, excellent service and follow up with positive result. 5* rating for Skycop!

Jaarika Nurmsalu
6 years ago

Great delivery and wonderful customer experience!

Abdu
6 years ago

Date of experience: September 24, 2018

ydigit
6 years ago

Its been more than 2 months since I filed the delay case with Skycop. I have been getting “standard updates” like they are talking with Airlines. 3 Stars for regular (~ every two weeks) communication. Till the claim comes through, I cannot be sure if they are going to actually pursue airlines for the claim. ##### UPDATE 1 ##### I got contacted by SkyCop after this review . I have send the required document (apparently an email went missing). I will wait a few weeks to see if the claim is successful and update my review based on that. ### Update 2 #### 5 months since filing the claim. Two months since last response from SkyCop. I have send several reminder emails, but no response. ###Update 3 # After 6 months of waiting, no compensation at all. Just false hopes…

Carlos A.
6 years ago

It worked really fast! Very good communication with client, smooth process and no waste of time or worries. I totally recommend this company if you ever get a flight cancelled.

Jernej
6 years ago

Very professional, quick to response and positive cooperation. Highly recommend you to turn to them in case of flight delay compensations.

elbree
6 years ago

great experience! compensation I thought I would never get! Thanks!

Sandor Daniel Kadar
6 years ago

Very well organised, very helpful and always responds to any question. It took 8 month but finaly we got our claim! Highly recommended!

Silja Petersone
6 years ago

I recomend this company. I received compensation for Wizzair’s flight delay (more then 4 hours) from Bari to Riga.

Alina Talarova
6 years ago

Date of experience: September 19, 2018

Justina Sinkevičiūtė
6 years ago

It was pleasure to have that kind of attention all the time after we write complain till we get compensation.

Toma Ir Vaidas Šilėnai
6 years ago

Very good job Skycop. I recommend this company for everyone. Everything Succeeded very quickly. We have got a money more than We thought.

Egidijus D
6 years ago

It took some time, but result is on high end. Thanks to Skycop team, thanks for keeping in touch about the progress.

Eduardas Drungilas
6 years ago

Nothing more easyer than deeling with those guys 🙂 10 stars out of 5 🙂

Daumantas Simėnas
6 years ago

Excellent, hassle-free service! It would have been a long and time consuming process to do it myself, but these guys are pros at what they do. Superb service – definitely recommended!

Ana Gojkovic
6 years ago

Skycop has my highest recommendation. I used services of this company for the first time and I am more than happy with the result. I received my money in a record time, with the assistance of the kind staff all the way. I am more than pleased.

Sally Langley
6 years ago

It took a long time but we’ll worth the wait. Informed of what was happening along the way, quick replies to questions and very pleased to have received compensation from the airline. Definitely use this company if you have been let down by your airline.

Monika Šimeliūnaitė
6 years ago

I would recomend this company to anyone, waited for about 3 months but it was worth it, got may compensation for 3hours late flight. Thank you Skycop!

Isy Going
6 years ago

I found this service on Facebook. I thought I should give it a shot. The flight way already paid and was messed up. So I sent in all the needed papers to skycop. The service was amazing and the money came as promised. I think this is a good thing and a great idea. Thank you skycop.

Steve
6 years ago

Brilliant company. Was kept well informed and managed to get the claim where other companies failed.

Kund
6 years ago

Great experience, fast and smooth, regular status update of the case! Recommended!

MIGUEL SANCHO PERIS
6 years ago

Very good and fast service! We had our personal agent who managed the claim very efficiently, providing us with sufficient information about the whole process. We had the money in our account in less than one month. I highly recommend them.

Kirill X
6 years ago

Got my compensation, happy with it.

Ivan Atov
6 years ago

Excellent work, great service, i get my compensation in less then two months. Thank you and keep it up.

DIMITRIOS
6 years ago

You’ll definetely take your money back.Excellent service and of course they deserve the 25% commision. Recomend

Danius Seilius
6 years ago

I’m waiting for claim for half year, it’s dissapointing..

VAIDOTAS
6 years ago

Daugiau nei puse metu laukiam, vis tie patys emailai kad mes kovojam o jie nepasiduoda… Nerekomenduociau net jai ir vienintele istaiga butu tokio pobudzio… pries svaigdami reklamose praneskit kad zmones ir puse metu laiko laukia, ir metus, ir dar nezinia kiek ilgai reiks laukt, dar METUS?

Dainius Starkus
6 years ago

Great service, great stuff! It took long, but finally they win a compensation! Thanks Skycop, well done.

John Russell Croft
6 years ago

It took time but in the end they got there. Dealing with the airline KLM had been a nightmare so was relieved to let Skycop take over the fight. Very happy with the result.

Jelena Solovjova
6 years ago

Превосходный сервис .Претензию рассмотрена за 8 недель. Отвечали на вопросы оперативно. Компенсацию перевели в течение недели. Спасибо вам огромное за проделанную работу.

Heikk Kuismin
6 years ago

Skycop is simply the best! I am very pleased, everything has gone nice and smooth with them. I’ve got two cases already, got 600 euros and 558 euros from Lufthansa.

Darius Uziunas
6 years ago

Skycop is a reliable partner. Skycop helped to get compensation for a cancelled flight. They performed their work well organized, regularly informing me about the status of the claim and finally achieving the results. Many thanks!

Phet Phengphong
6 years ago

Good job from Skycop. They helped me get a compensation for my cancelled flight Bangkok-Warsaw by UIA in April this year. Had to wait for almost 4 months but I had been aware. Many thanks.

NIKOLAOS DAKTYLIDIS
6 years ago

Skycop helped me get a conciderable good compensaion amount for a delay and a missed flight with SAS this July 2018.

Βασίλειος Μπουτόπουλος
6 years ago

I had a serious incident and tried to solve it communicating with the company but they stopped replying me, holding the 50% of my compensation. They told me that my final amount is 375€ for 2 people but the credited me only 187,5€. I sent them the proof and they stopped replying. I have to solve it through EU courts now…..

Iulia Ilie
6 years ago

Helped me in my claim with Lufthansa. Took a while but they got my money back. I think I paid them a small commision (75 eur from 250 eur) for the work they made.

agne
6 years ago

Even the process was long, Skycop didn’t stop trying to get a compensation. Personal thanks to manager Viktorija Milvydaitė. Thank you for compensation and your energy. Agne

Mindaugas
6 years ago

Im whaiting abaut year, well working guys 😀

Dorian
6 years ago

My flight in LOT Airlines was delayed and after I was late on a plane to Singapore. I used refund option from LOT, I didn’t get any answer so I give a try to Skycop. It was easy to upload information about my flight, I was waiting a long time but I was informed every some time that I have to be patient and finally, I got an email that money is ready to transfer. Maybe I would get more money if I would try by myself, but it was simpler and easier to use services like Skycop to get even part of the money for what I lost by late flight from LOT Airlines. Thank You.

Piotr Klimczyk
6 years ago

It works. Quickly, efficiently.

Ashaduzzaman Ashu
6 years ago

Yes. I’m very happy for your service and support. It’s great.

Rimants Dontals
6 years ago

Fuuucking bulshit..10 Month’s and no Results! Only automaticly e mail’s…

Agne Seleikaite
6 years ago

excellent company!

Česlovas Bieliauskas
6 years ago

Perfect service, highly recommended!!!!1

Cathleen
6 years ago

it was going alright, i got my “compensation claim completed” mail fairly quickly, but i have yet to receive my money. It’s been almost two weeks and the website says transfer takes 1-3 bank days. I have written them and gotten no reply so far. I am not satisfied.

Krzysztof Cacko
6 years ago

If you have any problems with your flights or receiving compensation, Skycop is the company you should hit. Excellent service, good cooperation, and satisfying compensation. I highly recommend!

DonataG
6 years ago

It was a 5-star experience until I received an mail from their billing coordinator saying that the compensation has been transferred twice and asking to return the excess amount. I checked my account and indeed I had received two compensations. I had to transfer the money back to them paying additional bank fees and that would still be fine. The problem I have here is that their billing coordinator was rather unprofessional – not only didn’t she offer an apology, she didn’t even say thanks for doing this. As if this was my screw up, not theirs.

Handri Stofberg-Nel
6 years ago

The incident happened in March and is still not resolved!!!! Unacceptable

Hirvi Hindocha
6 years ago

It took me a long time to recieve a refund (I’m still waiting on two others) but I finally recieve this one. It’s good but you just have to wait a long time.

Andrius Bartminas
6 years ago

Excellent service, fast results. Highly recommended!

Yori Epskamp
6 years ago

Got great help from Laura! Excellent service

Olga Kuncewicz
6 years ago

very quick help, Than them one more time

Per Kær Møller
6 years ago

Excellent service. Good communication during the whole process. Personal communication if further informations needed. Compensation paid promptly and as promised

Marta Paulavičiūtė
6 years ago

Fast and great service, thank you

Inga Leleivaitė
6 years ago

The only company who helped to me and very fast !!! Happy that i choosed them !!! Thank you 🙂

Kota701
6 years ago

Can’t talk to anyone from Skycop. All I get is a automated message saying they are working on my claim. It has been almost a year. I don’t see a resolution coming at all.

Ir ManoACDC
6 years ago

Perfect service, excellent and qualified staff. You do not need to worry about all. You submit all travel documents and wait your money back. No waste your time, Scycop.com will make all what is need that you get money from airlines. // Puikus aptarnavimas, geri ir kvalifikuoti darbuotojai. Jums absoliučiai nereikia niekuo rūpintis. Jūs tik pasiunčiate savo kelionės dokumentus ir laukiate pinigų. Nešvaistykite laiko, Skycop.com padarys viską ko reikia, kad gauti kompensaciją už skrydį.

Liva
6 years ago

Great and quick service. Done a fantastic job on our behalf. Great! Would definitely recommend!

gurjot gurjot
6 years ago

Date of experience: July 26, 2018

Jan Slavicek
6 years ago

They are working hard to get your compensation paid as soon as possible. Very professional behavior, I can only recommend it. Yes, they take around 25% of the total amount, but you do not have to do anything to get the rest. I think it is worth to use it! Very good experience!

Aivija Fridenberga
6 years ago

Date of experience: July 25, 2018

Dovile Nakvosaite
6 years ago

Pirma karta teko pasinaudoti paslaugomis – tikrai rekomenduoju! Gera komunikacija ir greiti rezultatai.

Daiva Jaceviciute Rociene
6 years ago

Aciu uz nuosirdu rupinimasi, grazu bendravima ir bendradarbiavima. Nors ir teko palaukti daugiau nei puse metu, bet dėl to pretenziju neturiu. Jei kompanija nebut pati paskambinusi ir pasirupinusi, nebuciau pati tuo pasirupinusi. Dar kartą didelis ir nuosirdus ACIU.

Irma Valančienė
6 years ago

Perfect company! Į give back my money! Thank you very Much Ačiū už grazintus pinigus, malonų bendravimą ir greita aptarnavimą – rekomenduoju!

Miljan Kekovic
6 years ago

Took a while to receive a refund once they received it from the flying company. Anyway 2 months later the money was on my account. Only drawback is that they take a while to respond, sometimes you have to remind them.

Teddy Gelderman
6 years ago

Would highly recommend! We had an especially complicated situation, but the folks at skycop stuck with us and helped us get reimbursed. Could not be more grateful. I hope we don’t get delayed in flight again, but if we do, we’ll use Skycop!

Ingrid
6 years ago

Really good service and easy communication. They are trustworthy and fight for your rights. Highly recommend.

Illya Illya
6 years ago

Didn’t help. 3 month of silence and after that simple answer from airline which I received before by myself. I was expecting that Skycop will be able to handle difficult claims but I was wrong. Not able… Right it was security issues until around 1700 hours on 20th of March. But then airport back to normal operation and once we board the plane we were informed that we will not fly today. So the plane fly on the next day on 21st of March around 1100 hours. More than 12 hours delay. So I have a question: What connection has this more than 12 hours gap with security issues when airport was in normal operation???

Alex Apetrei
6 years ago

Best 10 minutes of work , no hassle received compensation

Kristina Masanauskaite
6 years ago

Great service, I recieved money in ~5-6 weeks. Please check your communication, notifications – few first weeks I got like 3-4 updates (same information), then no info till I asked to update information by myself.

Rytis Krusinskas
6 years ago

Process is simple enough, need to keep all facts and provide it for Skycop. It took almost 2 months, but results are meeting expectations.

Errd E.
6 years ago

operatyviai padėjo atgauti pinigėlius.rekomenduoju

Edita
6 years ago

Rekomenduoju! Tikrai nesitikėjau ,kad jiems pavyks ( iki tol bandėm patys,nieko nepavyko), bet likau maloniai nustebusi, šaunuoliai! Kad dažniau vėluotų skrydžiai :)))

Ruslanas
6 years ago

3 out of 3 in less than 30 days! Amazing service!

Marin
6 years ago

Excellent service, fast reliable and kind stuff.

Petriceanu Canareica
6 years ago

I am pleased to say that I was sceptical in the begining and I didn’t think I will get any money for my delayed flight but Skycop proved me wrong. The process in requesting the compensation was very simple and didn’t request much envolvement from my side. My flight ticket was 75 €, the flight was delayed for almost 5 hours and I received from Skycop 187€. The only reason I didn’t rate Skycop with 5 stars is because it took around 4 months until I received the compensation and I expected it to be faster. Thank you Skycop

B.L.
6 years ago

Date of experience: July 02, 2018

Ruslan Kotov
6 years ago

Return money, but it took about 6 months

Sewa
6 years ago

Good service !! I am happy from skycop.

Nadezda Maeki
6 years ago

Date of experience: June 26, 2018

carolina sher
6 years ago

Very friendly service, extremely helpful and guided me efficiently and effortlessly along the way to complete the process. Am really grateful for the payment and have recommended your company to friends

Elzbieta
6 years ago

My flight was cancelled on 12/2017. I submitted my claim on 01/2018. First, it was declined of the airlines. And 2 months later, I and my colleague was contacted by claim admin with a good news – LOT is going to pay our compensations. Thank you for a great job! It was very helpful service. Elzbieta Zurowska

Niall O'Neill
6 years ago

Excellent ,.. no hassle and full payment of the claim received . 5 star service . Thanks to everyone who helped in SkyCop! Niall ONeill

Erika Chaleckaja
6 years ago

Want to say thank you! The communication was excellent and I didnt believe in refund until I see it now! 🙂 thanks! All communication takes me about few weeks. Everything is quick and save. You can trust Skycop! Thank you! Erika

Lucian Pintilie
6 years ago

The answer lasted longer than I expected, but eventually it was positive.

Neringa Bumbliene
6 years ago

Skycop is amazing! I had a flight cancelled one year ago, I wrote my travel agency, sent letters to the airlines, but nothing happened and Skycop managed to get the compensation for me in just a few weeks. I am very glad I’ve decided to write them, highly recommended!!

Ricardo Freire
6 years ago

It’s very important to have someone on your side, that stand for your rights. And don’t give up till the case is close.

Katrin Lipstal
6 years ago

I wasn’t sure we had a case, but skycop reviewed our case quickly and reassuringly. The case got solved in a month! I am very grateful for their help 🙂

customer
6 years ago

What a simply easy process.Turkish airlines delayed my connection filght, so was stuck in Istanbul for 24hrs.Found Skycop online and the rest is history!!!!!.Great great service and funds of €900 in my bank. Thankyou Skycop.

Stephanie Clark
6 years ago

I used Skycop because the airline wasn’t being helpful regarding the compensation for my delayed flight. Skycop’s initial response to my inquiry was within a matter of hours. After they gave me confirmation that they had received the money, it was in my bank account the very next day. All in all, it took just a little over a month, but I didn’t have to do any of the work to receive the compensation. I recommend Skycop, especially for those unwilling to go through the effort of fighting with the airline for the compensation.

Loretta Hilaus
6 years ago

Thank you Skycop. After 2 months of waiting,i thought i got scammed by this company,but,finally,they got the claim for our delayed flights with SAS airlines. They transfered the money in my account. And true to their promise i got 2250 euro.I am so thankful to you Skycop.Great doing business with you.A big thumbs up.

Monika Ba
6 years ago

My flight was delayed on 03/2017. I submitted my claim on 10/2017. Within 2 months I got my money for a disrupted flight from Small Planet Airlines. Thank you for a great job! It was very helpful service.

Hank Quinones
6 years ago

Great service and they deliver what they promise!

Lukas
6 years ago

Got “Invitation to Ryanair flight cancelation festival 2017”. Knowing that Ryanair is master of payment delays, the second I received the email notification, I knew that it is going to be long and painful. Turned to SKYCOP and they just nailed it. Got periodic reports of what is going on and finally was informed that after long battle with the help of Civil aviation Authority, our claim is accepted and we got our compensation in a few weeks. Definitely recommended service.

Eldin Isabegović
6 years ago

Very easy and receive my compensation in very short time.

Marko Jaeger
6 years ago

Very easy and fast. In less than 2 weeks I had the compensation from the airline on my bank account.

Mindaugas Rutkauskas
6 years ago

Superb, SKYCOP is the best

Binita P
6 years ago

I was contacted by Skycop on Twitter but within less than 24 hours they had not done the appropriate due diligence and had decided that my flights had not been cancelled but had merely been delayed. The email from them said, “…Unfortunately we are not able to process your claim as your flight was delayed less than 3 hours. Please contact us if you have any cancelled or delayed flights (more than 3 hours) in the future.” At no point was supporting documention asked for. Instead, I was told they could not help me. I had received an email from the airlines telling me my flights had been cancelled and that I could apply for compensation. Skycop is as useless as the airlines I have been trying to get compensated from since last year.

Taty Watzal
6 years ago

It was very easy to send all the information and the issue was resolved in a few months, which was totally worth the wait. I want to thank the team for the support and allowing us to get something back without any complication. Keep it up!

Joanna Kowalska
6 years ago

Few years ago (Jan 2016) my flight was delayed but back then I didn’t know that I could get a claim for compensation. When I found out, I tried to recall how delayed was my flight but I couldn’t, I was just sure than it was more than 3 hours. Many other companies rejected my application because they demanded the exact time. Skycop not only accepted this, but also settled my compensation. I got my refund in 2 weeks. Skycop workers are very helpful and decent, you don’t have to wait long for their response. I wholeheartedly recommend!! I’ll definitely use their services again.

Aidas
6 years ago

In their webpage Skycop says that in average it takes 8 weeks to get the compensation, but it took 8 months instead… I am disappointed in how they were sharing information. Every time you need to contact them first to receive something back. Only when I started to “push” them harder (after 7 moths) this case was escalated at their side and the things started to move. They finally contacted CAA just after my escalations. And after all of this time they have not suggested any discounts for the commission fee. For me it’s poor customer service. To be honest I would not recommend to use their services.

Augustas Černiauskas
6 years ago

Excelent, I would recommend this company to anyone.

Martynas Martikonis
6 years ago

PERSISTENT! It’s amazing how persistent Skycop team is to have a nerve for chasing down the Ukraine International Airlines (UIA) for more than a year and finally with lawyers’ help making them pay for delayed (20 hours) flight. Thanks once again for professional efforts and an extra mile to solve my case successfully! way to go! #success #persistence #skycop

Asta Gurčienė
6 years ago

Great job! Thank you!

Valdas Valdelis
6 years ago

Skycop – easy way to get the compensation from airlines. No stress, no effort, just fill the form and wait until the money drops into your account. Great! Thank you guys!

Mantas Mj
6 years ago

Some cases might take longer, but so far I’m amazed by the results. The most recent compensation for missed connection throughout the processing time almost tripled in the amount – it means these guys are exhausting all the possible options. We earn = they earn.

Jurga Šiugždinytė
6 years ago

Date of experience: May 27, 2018

Gediminas Milieska
6 years ago

Hi, had a situation where one flight was cancelled, then another flight offered instead by different airlines and then again cancelled. It ended up that none of airlines accepted by request thus referred for help to Skycop and they solved the case professionally! Very well done!

Mantas Petrauskas
6 years ago

Quick and very professional! Absolutely no headacke. Highly recommended to anyone seeking refund from airlines for their losses due to canceled flights etc.

Edmundas Juozeliūnas
6 years ago

Savo darbo specialistai. 10 balų.

Gerda
6 years ago

Labai puikus aptarnavimas ir bendravimas su klientu. Ačiū.

Elena
6 years ago

Great service! Easy and quick. Got the compensation for the delayed flight, which occurred two years ago.

ZANE REIMARTUSE-DZENE
6 years ago

We all family get compensation with skycop. At first i by my self whrite claim to airport-Wizzair, but airport refuse our claim. But skycop do all thing and we will get the money.

Ernestas Naudžiūnas
6 years ago

A great company that helped get compensation for a delayed flight

Thomas Leicht Jensen
6 years ago

Took some time for the fight company to give in but in the end Skycop got me a compensation. Fully worth giving them 25% commission for a task I would not have done myself.

Karolina Cipas
6 years ago

Date of experience: May 16, 2018

Marius Vyšniauskas
6 years ago

Good experience. Agents could be more specific when they ask for additional information – instead of sending e-mail please provide details about your flight they should specify – which flight, what date etc. as I have few requests in the system.

Gaëlle M
6 years ago

In 2016 one of my flights got delayed and i missed a connecting flight! Saw Skycop on Facebook proposing their help to get a compensation in this situation I must say that at first i was a little sceptical about using this but i told myself that i had nothing to lose whether it happened to work out or not and so I gave it a try! So this is what happened : March 13 – filled a form and found out that claim was approved April 20 – got news that Air France sent a compensation April 27 – actually i got a compensation of €187,50 and i was a little deceived because i knew that i was entitled to a €450 compensation. So i contacted back skycop to ask whether it was normal to get only €187,50 One of the consultants told me that she was going to contact Air France and deal again with them I must say that i had lost a little hope not hearing anything on this but on the other side I was happy too for having at least €187,50 when i could have had gotten nothing as compensation. So glad i found Skycop actually 😉 May 16 – checked my bank account and guess what?! Got another €262,50 ! Adding this up to the first payment received it all sums up to €450! So happy right now ! I highly recommand Skycop they are the best!

Tomas Liutkus
6 years ago

Skycop saunuoliai!!! Atliko viska 100%. Rekomenduosiu visiems. Ačiű.

Michael Aat
6 years ago

Very happy to deal with Skycop. Provided help was quick and meaningful. Very satisfied, 5 stars out of 5.

Cornelia
6 years ago

My problem was addresed and Skyscop did all the job to get my financial benefit from the caee of my flight beeing cancelled.

Pit Man
6 years ago

I came across skycop after a web search. I am very thankful I did. The process for getting compensation due to a strike by the airline was made easy by skycop. I forwarded a copy of our itinerary they did the rest. There were four in our party so the claim was quite large. Once they received the required documentation they took it from there dealing with airline. After about 4 weeks we had a bank transfer deposited into our account. They could not have made it easier. Note that I did not even know we where eligible for 600 Euro compensation per traveler until I got on the skycop site. In this day and age of poor airline service skycop really do lookout for the average traveler.

Tarik “Indeed” Dervovic
6 years ago

Like many others I can just recomend this company and thanks one more time to get me my money so fast and correct amount! Will do bussines again in future when needed!

gerard viloria
6 years ago

I found skycop through google after a 4 hour delayed flight from Paris to NY on 4/5.After submitting my claim for my wife , nephew and me Skycop informed me that i was due 600 euros per person . within a week the claim was approved by United due to their negotiation and they got me 1,800 euros minus 450 euros Skycop charged for the fees . On 5/7 i was notified that the wire will be sent to my account . The only hiccup i had is that the cannot send the wire directly to a US account due that it doesn’t have IBAN number, so i had to open an European account through Transferwise and then wire the money to my US account. I will highly recommend Skycop to everybody the process was simple and fast and they were very communicative through the whole process .

Jan A
6 years ago

You have up to 6 years to file a claim according to the Skycop Facebook ad. However, a claim for a delay for a flight of a bit more than 5 (but clearly less than 6) years ago was not accepted. The argument given: ‘ Unfortunately we will not process your claim as the flight was too long ago’. That’s the only text in the message received after filing my claim for a delayed flight from Havanna to Madrid with a connecting flight to Amsterdam back in February 2013. The ad is misleading!

Eimintas Gabalis
6 years ago

Whey are very responsibile people and i glad i meet whem

Patrick Lillis
6 years ago

Skycop are Brilliant and carried out in full what they said they would do! Very very professional and gave a total update on the goings on from start to finish it was no way complicated for my part of the claim eg the claim for was easy to fill out and not long with a million questions and the agent that dealt with my claim just made it plain simple and to the point so a Big THANKS to Skycop & Thanks again From A Very Satisfied Customer

jason scott
6 years ago

If you want to spend your time chasing after this company by all means go ahead and use them, but quite frankly, they are rubbish, and have the cheek to take a commission for doing virtually nothing, 3 months waiting for a claim, no correspondance unless I chesed them up first, terrible chat system, I did recieve a payout, but it was more then half the claim rate for my application, which would be fine if they actually informed me to my specific claim and reasons, to be honest this is just another shady pop up make cash quick scheme, they dont fulfil what they claim in most areas, they can get you some compensation, but having spent time with them i think i could do a better job myself direct to the airline, and avoid the scammy comission rates for basically nothing, also their reviews are tainted i think, I see at least 2 names which have left reviews are actually customer service agents i have spoken to via their chat system, apart from that all names are foreign, ( a lot of lithuanian) yet all their english is perfect….hmmmm bogus

Mike
6 years ago

Best company ever reliable and took the job like professionals

Saras
6 years ago

Easy, smooth, proper service

Henrikas
6 years ago

Using Skycop after each delayed or cancelled flight, alway in time as promised and professional communication. Website straight forward and easy to use, highly recommended!

Shahbaz Ahmed Azmi
6 years ago

This is the best services website for flight refund. Amazing service, quick and transparent. Highly recommended.

Sarah
6 years ago

Well done, great job, I got My money back from Ryanair Härligt, hurra hurra hurra!

daiva
6 years ago

the airlines has declined my request and Skycop managed to get it

Karina Georgitsa
6 years ago

That is the most smoothest service I have ever used. I have spent few minutes for filling up the details of the flight and describing the situation. After several weeks I got an answer from the company and had money on my account in few days. If you do not want to bother yourself with all the details and complains, just let professionals to do that for you!! Thank you skycop for an amazing service!

M.S.D YEAKIN UDDIN
6 years ago

they are very good , and helpful , but they are not able to calculate whole loses . for example you buy ticket 500 euro as a return trip but you face problem to go to your destination how you will return on time ? on the basis of the situation you will not get full money . i hope they need to claim both way . however …they are really helpful . best wish as well as expected something best for the client .

Liana-Saulius Norvaisai
6 years ago

Geras, greitas ir patikimas aptarnavimas.

Mantas
6 years ago

Filling the claim form was fast and easy. The compensation was recieved just 18 days after the claim submission.

Aida Skrebutene
6 years ago

They made my claim to airlines very easy. Meanwhile, my colleagues who were on the same flight are still in negotiation with different companies for the compensation. So really happy that all I had to do – is just to fill out the form and provide my bank account :))) well done!

Daniel Howard
6 years ago

I was having major difficulties acquiring compensation from Ryanair for months without any luck. I fortunately came across Skycop whose website was really to use. The day after submitting my claim through Skycop, Ryanair contacted me and I got my compensation finally! Skycop’s customer service was really efficient and helpful. I’d highly recommend Skycop and would use them again.

Andrius Virkutis
6 years ago

Helps to me to get money for canceled flight.

Les Edwards
6 years ago

Quick, efficient and most of all honest.

Ricke Lukas
6 years ago

Got my compensation in less than a month. 5 stars

Andrei Gavrilov
6 years ago

Very good job was done by Skycop! I have got money for delayed flight. Thank you Skycop!

Raúl Espinoza Gutiérrez
6 years ago

I was a little skeptical at the beginning when I saw the advertising but I still gave it a chance. Turns out it is definitely not a scam (contrary to what all the bad reviews suggest). The service totally works! Me and my girlfriend got each a refund of 600€ (each minus 150€ commission for the service, so we got 450€). The compensation was from Lufthansa for a cancelled flight between Mexico and Munich. Here the timeline how things happened: 08.01.2018 – We opened the case. I need to say it’s quite easy with the platform. It doesn’t take much time. 09.01.2018 – Agent contact us and we send a Power of Attorney for Lufthansa. We sent it the same day. 24.02.2018 – I ask if there are any news about the case, since in the system was written that the claim was successful. In the web platform was also written that I should verify my bank data before transfer, which I did. 26.02.2018 – Information from agent that the confirmation from Lufthansa was received on 18.01.2018, however no fund received by Skycop yet. 08.03.2018 – Agent confirms that money is there and asks for my bank account. I sent the data. 16.03.2018 – I asked if there are any news about my refund, since I didn’t get anything. Coincidentally I got the funds to my bank account the same day. The reason I am giving 4 Stars is that the Service works, however there is still potential to improve the communication between client, platform and agent. For example I should have gotten an Email on 18.01.2018 when Skycop got the confirmation from Lufthansa. However the status of the claim was only changed online, nothing came automatically to me. An automatic Email would have been good for me to know something is happening. Also the Status online “claim was successful, verify your bank account before transfer” is definitely confusing. I updated my data and the message was still the same. In my opinion it should work like this: – Skycop receives confirmation for successful claim from airline. – Skycop verifies if the customer has bank account information on the platform. – If not, send an Email to customer in order to get this info. Status of claim “claim was successful, verify your bank account before transfer” will be appropriate here. But as soon as the client updates the info this should automatically change. For example to: “… bank account verification in process” or directly to “… bank data already received” – Verification of bank data by Skycop, for example since our claim was for two people, they asked me to decided if all the money goes in one account or two. They needed my passport in case all the money would go for one account. This process could be made in advance, no need to wait at the end. Then maybe change the status to “The fund transfer will be made according to your decision after Skycop receives the funds from your airline” or something similar. – Status should change as soon as the agent confirms to the customer that Skycop got the funds and when Skycop sends the money. In general I am glad, that I found this service. After my flight was cancelled, I thought about making a claim myself, but I didn’t want to go through all the hassle against Lufthansa. Since I didn’t know the laws, I wouldn’t know that the claim was for up to 600€. So thanks Skycop for fighting for me.

Алина Ова
6 years ago

I had a 12 hour flight delay and wanted a compensation for it. The Skycop company helped me and I got 300 EUR compensation for this delay. Thank you, Skycop, for your help!

Milda Mikelioniene
6 years ago

Date of experience: March 08, 2018

Aleksas Pikturna
6 years ago

Did not expect to receive the compensation, but Skycop made it happen. Great work!

Customer
6 years ago

Date of experience: March 07, 2018

Ankit Garg
6 years ago

Perfect!! got my claim pretty fast via Skycop. I was struggling to contact directly with Airlines, they were not entertaining my request and by this platform its super easy and fast. Keep it up, you rock guys!!!

Vytautas Sventickas
6 years ago

Everything is quick and easy despite the fill-in form which needs to be confirmed, reconfirmed etc. After it improves 5stars guaranteed

sigita
6 years ago

It’s a good experience.Thanks for your fast work.

John Anderson
6 years ago

Excellent service and very responsive to all communications, I would highly recommend

Ema
6 years ago

Final compensation was got only after more than 2 months. During that period I had to contact Skycop by email to get info about the current status because it was not updated in the website, in my profile. Also, airlines was late with their deadlines to send cash and Skycop didn’t ping them as soon as deadline came (for example, airlines told that they’ll send cash in 3 weeks and when this deadline passed, I had to contact Skycop by myself and remind them to ping airlines…). What is more, in my application I specified two problems: flight delay and extra payment for baggage. But after all, I only got compensation for the delayed flight… Not sure if I’d contact Skycop again as it feels like I could handle everything by myself as fast as they did, or even better.

Dainius Valiūnas
6 years ago

Our flight was delayed more than 4 hours so we got a really nice compensation. We didn’t have plans for extra income so decided to buy an old and fast SAAB just for fun, which is basically a plane itself!

Mainul
6 years ago

With all the internet scams, I was skeptical about the service. But I had nothing to lose. I was genuinely surprised. I contacted them over the internet before submitting the claim. They were helpful. So I submitted the claim, The form was simple as claimed on their website. They did a review and the claim was accepted. I was sent an email that I can now just wait. I actually forgot about the claim after that. But then I got an email that my compensation was recovered and I need to provide my account information to get the money. I had problems there because of my countries banking system. However, I found out that I have an account I could use through Payoneer. Once I provided my bank information, It just took a couple of days for the money to reach my account. I will tell all my friends about this service.

Viktor
6 years ago

Excellent experience. Very professional service. Thanks SKYCOP!

Aistė Greviškytė
6 years ago

Noriu padėkoti visai Skycop komandai,kuri padėjo susigrąžinti pinigus dėl atšaukto skrydžio. Per nepilną mėnesį atgavau pinigų sumą, viskas vyko labai operatyviai. Nuoširdžiai dėkoju, gera žinoti, jog yra žmonių kurie padės nutikus netikėtumams, kuriuos pačiai būtų sunku išsiaiškinti.Ačiū!

Tomas Vaicekauskas
6 years ago

Perfect and quick response for my request. Skycop team provided excellent assistance regarding my claim. Would recommend their services to everyone who had any inconvenience with their flights.

Egle Skupaite
6 years ago

Patys geriausi atsiliepimai,malonus bendravimas ir greitas kompensacijos sutvarkymas. Rekomenduoju 😉

Tomas Gruzdys
6 years ago

Super, nesitikėjau kad taip galima, šauni kompanija!!!

Annette
6 years ago

Date of experience: January 15, 2018

olesia k.
6 years ago

Date of experience: January 15, 2018

Jaroslav Enottt
6 years ago

ПЯТЬ ЗВЁЗД!Отличная команда!Обратился за помощью к Skycop,и всего через месяц получил максимальную компенсацию от Air France.Готовлю следующую претензию к Lufthansa.И снова с удовольствием воспользуюсь услугами ребят из Skycop!

Jerzy Staszkowski
6 years ago

Very professional service! Eqle, who was in charge of my case, was very fast and responsive and quite sharp too. Quickly understood my not typical and complex complain to airline. I will highly recommend Skycop services to anyone! Jerzy

Giedre Valaliene
6 years ago

Good company.great job.quick result.recommend!

Dan4o
6 years ago

Super! It took 5 weeks to get compensation from the airlines. I am happy to get compensated just before Christmas!

Andry garab
6 years ago

1. Few minutes to complete the form. 2. wait for less than a month. 3. get your compensation which is more than what you paid for the ticket. TOP service, hats off to them.

Edv
7 years ago

Company helped a lot with getting money back.

Karolis Zaveckas
7 years ago

Labai gera paslauga! Profesionaliai ir greitai padejo isspresti problema ir atgauti priklausancia kompensacija! Aciu Skycop komandai!

wycka
7 years ago

Thanks for your help getting my compensation! Best thing ever!

Sophie Coleshill
1 year ago

Very quick at responding to emails just not giving out the money I was delayed last year still heard nothink back or no payment

Auron Zhubi
1 year ago

Communication very correct and all the time kept me up to date.

Orla Ellison
1 year ago

Great Communication throughout, kept me up to date on the claim. When I mailed them they were quick to get back to me

MISS MASIREH JAMMEH
1 year ago

The company is doing great well as they handle my case efficiently and amicably without me doing anything. I just send them an email with the details of my flight and the proof and they handle everything amazingly until I received my compensation.

Tucker Brazier
1 year ago

I got maximum claim amount! I will use the money for another trip, hahahaha! Hopefully it will not get cancelled 😀

Kim Mair
1 year ago

Today we received our compensation from a holiday in December. Our flight was delayed for almost 24hrs and we were accommodated in a hotel for the night. To be honest I wasn’t sure if Skycop were a legitimate company after I had submitted our details. The communication wasn’t the best but they got on with our claim and we are more than happy with our payment of almost £800. You can trust this company with your claim, it will just take a few months to be processed.

Marta
1 year ago

It was hard to get the money back from a 10 hour of delayed flights with TUI, where other companies didn’t even want to go ahead with claim. At the end it was worth waiting to get over €700 refund.

West McMillan
1 year ago

I would definitely recommend Skycop’s services. They’re very helpful.

ROB
1 year ago

i contacted skycop on 29/8/22 iv had no contact form them since last year iv have sent emails to them and all i got back was a form to see if i would take a lower payment it is now seven months later so much for a fast out come am now looking at taking legal action all i want is my sons and my money

Uria Cannon
1 year ago

Everything went so smooth, and their customer service was great too!

Xiomar Tyrrell
1 year ago

Very helpful team and service, we actually got our money back.

Liam Dillon
1 year ago

I’m so glad that I found out about I can get compensated for cancelled flight. I used Skycop and got a great settlement.

Kobus
1 year ago

Skycop is fast and experienced as well as professional.. Good stuff. Thank you for your excellent service.

Algirdas Leonavičius
1 year ago

I am satisfied, although it took quite a while for my claim to be completed successfully.

Kristina Kiskiuniene
1 year ago

All was ok, just one small comment from my side: you promised that money will be in account in 4-6 weeks, but it was late for one week. If you know you are late, just please let know for how long it will be late to be aware.

Jeremy Page
1 year ago

Got the money back. Thank you

Alla Mese
1 year ago

The company asked promptly to our every single question, very fast refund, great customer support!

Damien
1 year ago

On reading previous reviews I now know that I have been misled by them as soon as I gave my bank details I received my money. So don’t go by what you read I send my apologies to this company for not believing in them .thank you I have received my money thanks.

Monika
1 year ago

I had a great experience with my claim. Assistance was promt,professional and clear. Shortly after my claim was submitted i was offered to use fast payout option which I accepted and received compensation within few working days.

Braden Meyer
1 year ago

Good company. Compensation was received!

Dexter Olsen
1 year ago

Thanks. I received much more than I expected!

Mantė
1 year ago

Everything went very clearly with a claim for a delayed flight. The claim was successfully resolved.

PA BU
1 year ago

Skycop provided hope for a refund for the delayed flight and coordinated the whole process in a professional and comfortable manner. Thanks to them!

Vilius Matulionis
1 year ago

Procesas užtruko 4 mėn. Didelių problemų nebuvo, tik keletą kartų teko priminti laiškais apie informacijos suteikimą kokioje stadijoje yra pretenzijos nagrinėjimas

Anja Bosilkova
1 year ago

Although it took some time, i got a compensation for the claim i submitted! Initially I wasn’t sure all of it was legit, but Skycop is not only legit, it is a very professional company. Not only I received the money in just a few days after the claim was approved (although 15eur less than what i was told), they responded very quickly to all my questions and requests. Recommended

Yana Gorcheva
1 year ago

Excellent and fast customer support! Thank you!

Bartłomiej Szczepaniuk
1 year ago

Compensation case settled with minimal effort on my side. Just eight days after completing the short form on the Skycop website, the money from the carrier was credited to my account. The only thing left for me to do was pay the fee to the Skycop account given to me in the e-mail. Email contact with Skycop was very good. I wrote e-mails late at night and in the morning there was a reply waiting for me. In case of further problems with flights, I will not look for another company, I will use Skycop services.

Rosie Weber
1 year ago

I had to make a claim for late flight and they solved my problem. Good team

Lee Harris
1 year ago

Don’t not use.. shocking company worse I’ve ever had to deal with… Don’t reply to emails. Wait years and if lucky get your money

Orly Weaver
1 year ago

Wish I heard about Skycop earlier! They provided amazing service to help me get generous compensation for a delayed flight. Highly recommend!

Martin Kovandzhiev
1 year ago

After initial hiccups in the decision of the claim, with a bit of push we were able to get into a satisfactory result and get compensated. I liked the option of getting your full compensation and the quick win proposal for lower amount of money but immediate transfer.

Liina
1 year ago

It went all so quickly and since I agreed to get a bit smaller amount right away, I got my money inside 1 week from sending my claim.

Ivaras Murskis
1 year ago

Ewery fings whery fest.

Norbert Karpati
1 year ago

I had a delay of 2 days during the pandemic in 2020 from Italy. I Sent all the documentation to skycop and they assured me they would help me get a refund. As time went by they stopped answering my emails. Finally 3 years went by and got no response. Then I looked up the lawyer from the contract who was assignet with my claim who was amazed by my email, and told me that skycop in fact was paid for my claim. So I started bombarding them with emails claiming for my money, until they finally paid me. However it raised many questions that they never bothered to let me know that the claim was finalized. In conclusion, never ever will I contact them again and will share my experience with all the people I know with what happened.

Shannon Scott-Moncrieff
1 year ago

I submitted my claim in September 2022 for an extremely delayed flight in July that required us to pay out for a hire car and miss a flight to get to our destination. The submission was quick and easy and they stated that I was eligible for compensation. I have yet to hear anything back?? Can I at least get an update? Not sure when this money is going to come through or if it ever will based on the reviews I’ve read. I’m

Mariama Kassama
1 year ago

Very very unhappy with their service. I initiated my claim since last year July. Pretty quick response when claim was made, but since then I have had to contact them every month. The last time I contacted them since last year November, no one has replied to my email. The response you get is automated. Claim ref [IMPORTANT] Regarding your flight compensation #07405a48 So disappointed. Still no compensation and no communication. I won’t recommend them.

Mr Brian Jackson
1 year ago

Do not hold on to other people’s money for months even years. Then pay them fairly instead of taking nearly half the amount due to them.

Gintas P.
1 year ago

there was no problem in obtaining compensation

Xhulian Iphone
1 year ago

Date of experience: March 07, 2023

Wim Leuyckx
1 year ago

Very good and quick handling. (Rather high, but justified commission)

Inese
1 year ago

They are trying hard and care about clients! I have used twice your service and there are no doubts I will do it for future if there will be case

Glauser
1 year ago

No answer in time, 2 years delay

Erlind Neci
1 year ago

Skycop staff is very responsively. They have answer to every question of mine and there have always met their deadlines.

Mert Hacarlioglu
1 year ago

I opened a ticket for my flight on September 12 via Skycop. It has been about 6 months (Claim #b482b906 ) and 2 months ago they received the fee from TUI Belgium Fly and they had to deposit the money into my account on 02.03.2023 yesterday, the last day. As the money did not come to my account, they said that 318.50 € was sent to your account today and closed the issue. As I have informed them, I declare that I will apply for Belgian Consumer Rights as long as the fee is not reflected in my account within 14 days.

Egidijus Botyrius
1 year ago

Because the claim was being considered for 9 months, until I asked why it was not being paid, we did not receive any information until that time.

Gytis Matijosaitis
1 year ago

Things took too much time. I know it because of airlines, but Skycop could provide constant updates

Boki
1 year ago

One of the best companies I’ve had a pleasure doing business with! Truly professional and expirienced people are dealing with your matter. They are patient and well oriented to do everything in their power to give you help. One of the fee who will take time and explain your issue to the smallest part of it! Loving the deditacion from these guys!

Megan H.
1 year ago

Skycop took several months to refund the money (I applied for the refund in July 22 and received the refund in March 23). However, their platform is convenient and easy to use.

B Soner
1 year ago

Did I have my compensation? Yes. It took way more than necessary and the airline company paid already weeks ago but Skycop looks like hold the money, even they were talking about 4-6 weeks process on their last email but according to the airline company they paid already weeks ago. A bit cheaper than other services but I think I will not work with them again.

Josh
1 year ago

It’s been 9 months since my claim was approved. Still no money back. I’ll update this review if I ever get any money. Would recommend trying a different company!

Toni
1 year ago

Abit of confusion regarding bank details and account info, but was sorted out inn the end

Condominio Condominio
1 year ago

Excelentes profissionais na resolução da indemnização. Sempre prontos a esclarecer dúvidas e sempre a darem noticias do processo.

Bernardas
1 year ago

Pretenzija dėl vėlavusio skrydžio buvo išspręsta labai greitai

madhan ravendhar
1 year ago

Date of experience: March 02, 2023

Cristina
1 year ago

Большое спасибо команде Skycop вернули деньги грамотно провели свою работу

Armida Gostima
1 year ago

Is so good with all the information i needed.

Dawid
1 year ago

Wszystko załatwione bez problemu i bardzo miła obsługa

Pero Vidojević
1 year ago

Worst company ever. They dont reply on emails long time. In the end they write only general response that request is declined but actually they didnt do anything. I would never contact them again. Definitely to avoid.

Liutauras
1 year ago

Recommend to use their services. At last all was OK even the Airbaltic was trying to find any possible reason to reject the claim.

Catherine Dryden
1 year ago

Although took a while they came good in the end.

Tugba Sarikaya
1 year ago

Skycop never given up on my case till it gives the result! thank you so much

Karen Balmer
1 year ago

Excellent Service. We Had A Delay Of 3 Hours Due To A Technical Fault. Skycops Sorted Out Compensation On Our Behalf. We Were Very Pleased With The Outcome It Was Hassle Free For Us. Very Pleased With The Ammount We Agreed On Thank You . Would Definitely Use Them Again If Ever We Were To Have A Long Delay In The Future. Regards A Happy Customer.

Alcir Ferreira
1 year ago

After more than a year I finally received the amount of a claim, after communicating the payment the amount fell into my account even before the stipulated deadline! I’m still waiting for updates on a second complaint, but I believe we’ll have news soon. I will use skycoop again and now I can recommend it with more certainty.

Matej Garabáš
1 year ago

Really helpful, wouldnt be compensated otherwise.

Andrius Andrejevas
1 year ago

Viskas puikiai, esu patenkintas suteiktomis paslaugomis, kompensacija gavau ypatingai greitai. Specialus pasiūlymas, kurį gavau iš įmonės maloniai nustebino ir maksimaliai atitiko mano lūkesčius.

MPa
1 year ago

Date of experience: February 19, 2023

Andrei Costeiu
1 year ago

Original review: Long story short: I gave them my signature and empowered them to make the claim in my name. They got the money from the airline in December. (I have proof from the airline). They stopped answering my emails and up to this moment, no money in my account. (14.02.2023) LE: finally got my money but still would not recommend them because of their poor customer support.

takis christodoulou
1 year ago

1. There was much delay. 2. The compensation was devided equally in two parts. One part for us, and one for Skycop. What I thing, is that Skcop’s share should about 20% but in any way, not more than 25%. 50% is too much. 3. Ms. Jekaterina D. | Senior Airline Communication Specialist,who was in charge of my claim is very polite and helped me a lot. Thank you Jekaterina.

joanne davis
1 year ago

Didn’t have a bad experience, but did take a little while to get the money that was paid to Sky cop from TUI around 3 months before Sky cop passed it over to me. (from reading some of the other reviews 3 months is good) if there’s a next time; I will go direct to the airline.

rais kader
1 year ago

Date of experience: February 08, 2023

Nisha
1 year ago

I used Sky Cop due to my Flight being delayed from Manchester to Jamaica in September and I can say that it is quite straight forward to do and they are responsive when needed. It does take some time but they are dealing with alot of claims and anything you need help with they are just a email away. I would recommend. Thank you for all of your help Sky Cop. United Kingdom.

Duncan Chamberlain
1 year ago

Very straight forward claim, but still waiting for money. Airline states they have been paid but they have not passed on. I didn’t realise they also take 40% commission. DO NOT USE – go straight to the airline.

Lynn Haile
1 year ago

Great fast service. No complaints. Excellent

Aysh
1 year ago

Very good customer service keeps us informed via email and hassle free

Remigijus Nacevičius
1 year ago

Buvau labai maloniai nustebintas nors ir v4lesniu problemos išsprendimu.

Syd
1 year ago

Unfortunately, this is not working, do not trust!!!!!!

Imdadur
1 year ago

This company was very helpful in this hard time.

Justas Dudutis
1 year ago

Took over half a year to issue refund after airlines confirmed that case was already solved on their side. Had to contact Skycop multiple times to get any progress at all.

Kristina Gudauskaitė
1 year ago

Highly recommend. Everything was so easy.

Tomas Selenis
1 year ago

Date of experience: January 25, 2023

STEPHEN HULME ? TRILOGY FREIGHT SER
1 year ago

I feel the compensation claim would have been very complicated to deal with myself , Skycop dealt with it really well kept me informed of the claim progress and got me compensation for my delayed flight they take a fee which I thought was very fair thanks

Ilona Gajauskiene
1 year ago

Rezultatas buvo pasiektas puikiai.

mohd fakih
1 year ago

I filed a claim in July 2019 for an issue that was supposed to be an easy case. After more than 12 months I was told that I won the case against the airlines and that the payment has been initiated and that payment typically takes 8 weeks. This was in November 2020 and I am yet to receive the payment in 2023 despite all emails requesting the payment to be completed. Extremely unprofessional and is considered a straight-out theft, since the airline is supposed to have paid them.

Milovan Djukanovic
1 year ago

Extremely incompetent and unprofessional. They rejected case claiming that Austrian Airlines is non-EU airiline??? Then they also claimed that Norwegian airports as departure point are not the subject of the regulation??? Whenever I responded and well documented (thinking I talk to serious people) that their claim is incorrect, they jumped to a new claim equaly redoculous. Terrible experience. Like coresponding with a low class chat bot and not with a human being.

Liina Marjak
1 year ago

Immaculate service, super fast and trustworthy. Highly recommend!

Viajero
1 year ago

Muy decepcionado Hace 3 años que skycop confirmó mi indemnización y todavía sigo esperando que me devuelvan la cantidad aprobada. Les he escrito muchas veces y no siempre he obtenido respuesta, no ha servido para nada. Confié mucho en ellos y ahora estoy muy decepcionada. Última vez que confío en esta empresa. Además tengo otro vuelo con indemnización y ni caso , igualmente. Las fechas son del año 2019 y 2021

KG
1 year ago

AVOID Skycop. Guys, go directly via the airline for flight delay compensation. Friends went via the airline and the FULL compensation was sorted within 7 days. I went with Skycop…. it took 4 months…. then and extra 6 weeks for the money to clear via their system. They then take a 1/3 of the compensation and tax on top…. not sure what for. They are middle men and you don’t need them. I was lead to believe it was the airlines compensation company. AVOID!!!!!

M Sajjad
1 year ago

Don’t ever use this company for claim. This company is a scam they take money from your airline and keep it up to 6 months. Then they offer you if you want your money immediately we can give you only 50% . Or you have to wait another few months.

Alfaham
1 year ago

This company is fraud. Basically when you claim by ticketing the box you give them authority to take money of the airline your behalf. Then they take money of them which takes up to 4 weeks and never give you. And keep leading you on by saying few more weeks . I claimed with them 8 months ago still waiting.

Georgios Tsamados
1 year ago

But I got my compensation everybody was so friendly and so helpful I have read the comments and I can see some people complaining I don’t know why and what’s wrong the only thing I know is what I’ve been told I got it and I didn’t have any problem apart of exchange of few emails really guys honestly there’s no complaint everything worked out perfectly

Catherine
1 year ago

I received compensation from Skycop, money received within a day of them emailing me to offer a faster payment resolution.

DAISY Roiz
1 year ago

Skycop has collected money on our behalf from the airline after we’ve sent them all our supporting documents as requested. I gave them my case in August 2021, we are still waiting for Skycop to send us our money. There is no number to call and they stopped responding to messages once they collected the needed documentation from us to claim the money from the airline. You’ve been warned! This company is a scam.

Holly
1 year ago

We flew from Budapest to Amsterdam in July. Our flight was delayed from Budapest with no reason given. This caused us to miss our flight from Amsterdam to Detroit. Had a horrendous time getting another flight arranged the following day. Submitted all paperwork to Skycop. They said everything was approved. They told us how much money we were to receive and never got anything. A big waste of time. I don’t think they are an honest company.

VIKTOR MALESKI
1 year ago

Date of experience: July 07, 2022

dagmar solcan
1 year ago

Should have read the reviews prior to claiming through this so called company .

kawani Dani
1 year ago

Não consigo ter informações sobre o meu processo,já fiz envio de emails, nenhum ainda respondido. Seria bom se tivessem outras formas de comunicação.

Anton
1 year ago

They just choose very easy cases and reject others, not even considering abundancy of facts provided. True Lithuanian style of business.

Matt Thomas
1 year ago

They appear to sift out easy wins and take their cut, but don’t do anything you can’t do yourself. Misunderstood my documention, didn’t want to go the extra mile at any point, and ultimately failed with my claim. Not recommended

Rita Félix
1 year ago

Não me devolveram o meu dinheiro nem voltaram a comunicar! continuamos a aguardar desde julho

MD
1 year ago

Skycop was initially very responsive and professional in regard to a claim for compensation that an airline refused to pay directly. I was impressed. Some time later, they informed me that the airline had rejected their initial application for compensation, and took the matter to small claims court. This means a greater percentage of any payout goes to Skycop. This is of course acceptable, as it involves further work, but not the fact that Skycop failed to notify me of the later success of the claim. I only found out about this more than 18 months later by remembering to log into my account, and had to write several emails before they responded, and eventually said they would pay the money I was owed. They said it could take 8 weeks, but when I complained about this, it was paid within days. Skycop should notify you when they succeed with claims for compensation and immediately transfer your money – otherwise it gives a very bad impression.

Pamela
1 year ago

It takes long to recieve the compensation but its worth it.

Kamil Sztwiorok
1 year ago

Nigdy nie używaj skycop! Pół roku temu dałem się nabrać na reklamę że załatwią mi odszkodowanie za opóźniony lot! Mogłem zrobić to sam (widziałem o tym) jednak dałem się skusić na to że firma zrobi to za mnie. Pół roku poźniej nie mam ani pieniedzy z odszkodowania, ani kontaktu z firmą ani możliwości zgłoszenie tego samemu, ponieważ zajmują się tym oni 🙂 NIE DAJCIE SIĘ NABRAĆ!

Vanessa Fuller
1 year ago

Great service easy to use please ignore bad reviews

Debora Santos
1 year ago

We had flight canceled in Lisbon to Malaga , all my friends applied and got the compensation with Compensair .I did with that Skycop and after 3 months they canceled with no reason liars

rammblings
1 year ago

It is not clear enough when clicking on the first link to make a claim that the claim is to a third party (ie to Skycop). They don’t tell you up front that there is a fee and they’ll keep a significant proportion of the amount due to you from the airline. This information is available on their website BUT you have to go and search for it. After making a claim, I realised I could just as easily make a claim directly with Flybe. Flybe paid in full within 90 days. BUT I keep getting emails from Skycop telling me my claim is about to be suspended, but they don’t suspend it. I’ve received about 15 emails telling me my claim is about to be suspended!! None of the emails have a link to cancel the claim so the emails keep coming!! Not a great customer experience.

Emma
1 year ago

Sky cop are so easily to use for getting back when your filght gets cancelled x

Justina Birgiolaitė
1 year ago

Grazino pinigus, aciu

Andras
1 year ago

Would not use them for two reasons: 1) They don’t have a full understanding of Regulation (EC) No 261/2004 and the related judgments of the Court of Justice of the European Union; 2) They only work on claims that are “court case free”. For these claims you are better off doing it yourself. All they do is send an e-mail to the airline asking them to pay the EU compensation in accordance with Article 7 of Regulation (EC) No 261/2004. This you can easily do yourself. Additional info on 14 December 2022: SkyCop is now trying hard to delete my review from Trustpilot, pretending as if we had no business. Well, my case number was: 3b943f51.

Tomas Adomaitis
1 year ago

Very easy to communicate. Best regards!

Algis Tilvikas
1 year ago

Super served well and professionally.,thank you very much

Kamilija Žambaitė
1 year ago

When I filled a form about my late flight I was not hoping anything. But after some time this company really amazed me with a great news. Skycop fullfilled all my hopes. I am very thankful for you hard work!

Yana G
1 year ago

Skycop has collected money on our behalf from the airline after we’ve sent them all our supporting documents as requested. Two years later, we are still waiting for Skycop to send us our money. There is no number to call and they stopped responding to messages once they collected the needed documentation from us to claim the money from the airline. You’ve been warned! This company is a scam.

Mila
1 year ago

We had a flight cancelled by Ryanair in September 2022. First we decided to try ourselves and claimed the compensation from Ryanair directly. Twice our claims rejected without explaining the reason and without even responding normally (just some annoying paste-copy texts). Finally, we transferred our right to claim the compensation to Skycop, and in less than two weeks we received the compensation directly to the bank account from Ryanair. I do not mind to share this money with Skycop because direct contact with Ryanair was just pointless and waste of time and health.

Mr Woods
1 year ago

Easy application which took the stress away from me. Prompt payment.

Jay F
1 year ago

They persisted to get my refund

Samantha Smith
1 year ago

Great experience from start to finish..hassle free

Paul Smith
1 year ago

All in all Skycops have been great and they managed to secure our compensation, they were great at getting back to us we would use them again in a similar situation.

Oleh
1 year ago

Warning: This company is a scam. They will collect the money, but not pay it out to you! The company has collected nearly $3000 from Air Baltic on our behalf in early 2020; however, they still haven’t paid us almost 2.5 years later. For a while, they’ve been using Covid as excuse for payment delay, but then they’ve just stopped replying to emails. We now need to try and go through Lithuanian courts as that’s where the company is registered.

Colin Davidson
1 year ago

Quick And Reliable Service,Always Answered Any Questions About My Claim.Kept Me Updated During The Process.

Mahir Alhijazi
1 year ago

For me, I had a first experience with the company, and it was very credible, and it works very well.

customer
2 years ago

Skycop has been very professional and honest in their communication. They have kept me up to date on the situation regarding my claim. I was provided with the option of taking an earlier payment or waiting for a possible higher payment later on. I accepted the earlier payment and the money was in my account a few days later. Well done to Skycop!!!

Lidia
2 years ago

They’ve done literally nothing. I sent them 4 different claims for delays and cancellations this summer and not only did they not communicate with the airlines, they did not get in touch with me either.

Kamil Witkowski
2 years ago

Brak kontaktu z firmą. Źle naliczona prowizja na moją niekorzyść. Batalia z firmą nie różni się niczym od kierowania swojego roszczenia bezpośrednio do przewoźnika. Różnica taka że tu jeśli wygramy to mniej o ich prowizje.

Gill Bromby
2 years ago

Great company Skycop. The reviews on trust pilot do not do them justice. They took all the stress out of making a compensation claim for our delay. They kept us informed of all updates. Dealt very professionally with all aspects of the claim would definitely recommend to others. Would also use again

Wojciech
2 years ago

Finally, after 3.5 years I received all of the compensation. Well done. I recomand SKYCOP to solve Your problem.

Liene Bindmane
2 years ago

Very good. Thank you

Da Mike
2 years ago

Very helpful, super fast true professionals. Much recommended!

Sean Russell
2 years ago

Well Tui have paid this company weeks n weeks ago but skycop have not paid me, they don’t respond to emails etc they seem to be keeping all the money. Avoid this company as you won’t see your £

Antoine Dusséaux
2 years ago

Airhelp refused to take my claim, so I tried Skycop: fast and efficient (although the UX of their website could be improved).

Agnija Veinberga
2 years ago

Date of experience: November 16, 2022

Vilius
2 years ago

Well done! Very quick and comfortable services.

Tomas Zidikas
2 years ago

I red a lot of bad comments that it is scam and s.o. as i was already started a claim with their help, it scared me. In case of 900eu compensation which belong to me i picked 600eu instead of waiting. I got money the same day. Fast and brilliant work.

Colin Thresher
2 years ago

Very swift action regarding my flight cancellations and they were good and clear what action was required.thanks.

Nefeli Verikiou
2 years ago

They responded as soon as they could and they gave me an alternative in order to secure my compensation

Leigi Kütt-Gistvall
2 years ago

Very comfortable and quick process to apply for compensation, the company is very helpful! Highly recommend!

Kristi Simo
2 years ago

Still waiting for my refund it’s been 9 months, they also do not reply my emails even my several attempts. They are a scam.

Katalin Petra Berkes
2 years ago

I would never recommend or use this company again as a mediator for a flight compensation. They don’t provide you with enough information, takes them extreme long to answer a request, or they don’t answer at all, they wired my money after 10 weeks instead of 4-6 weeks, and they have a very poor customer service! Choose reputable companies and mediators, not Skycop!

Mr Magoo
2 years ago

Thieves. Filed claim in March, the airline settled in full in April, but I haven’t received a penny and Skycop never responds to any correspondence. Don’t be fooled by the clearly false positive reviews, look deeper at what is really happening. if you deal with these people they will pocket your money and there is nothing you can do about it.

Ionut Gori
2 years ago

It’s completely SCAM, they took 400 pounds from WIZZ AIR and didn’t refund me any money. Please avoid this!!!!!

Martynas
2 years ago

In 20 ~days will exactly 4 years when this claim was made, and in this period a had to write around 7-10 email reminders to get feedback regarding my claim. Taking out from the scope Covid time and court case with flight company, in the last stage I had to write few more reminders, I got answer that I will receive my payment in 8 weeks, and after additional 24 weeks when I wrote once again reminders about the payout, I was ignored and I had to write NEW message (question) with reference to my primary claim to get some reaction/response and finally the payout. I think for better service you as a company should write (let it be automated) messages about the status of the claim and that client is not forgotten.

Marlon Oliveira
2 years ago

They just stop replying, my payment is due to months ago. They didn’t let me withdraw my case. Very bad customer service. Not recommended at all

Graham
2 years ago

Skycop was brilliant they paid my money into my bank account in two working days can’t fault them will definitely use them again

Jashar
2 years ago

Very good company, very friendly ❤️

Annamaria
2 years ago

I received the information on May that I will get my refund in 6-8 weeks. Now we are after 6 months and still nothing. I’m trying to contact the company, but unfortunately no reply! Very bad service! Do not trust them!

Steve Marson
2 years ago

It was terrible how we were treated dumped in Germany with no staff to tell us what’s going on I will never use sun express again

Jay Bolk
2 years ago

NEVER USE SKYCOP. Believe me… Submit claim directly to flight company. You WILL GET a money, because with them is impossible.

Zivile Yoga
2 years ago

Such an amazing service. Very communicative team and officiant from beginning to the end. It was extremely easy to submit all the needed paperwork and it was very clear to follow the whole process. It takes a moment but Scycop is definitely working hard to get your well deserved compensation and they actually do get it! I recommend their service to everyone who experienced travel disruptions!

Катерина Наземцева
2 years ago

I am very grateful to Skycop.com for their quick help. My flight was delayed by 5 hours, the airline did not respond to the letters (when I called, they asked me to write to the mail). The first response to the mail from the airline came on November 2 (the flight was July 23, 2022). Skycop responded in a timely manner, kept up the feedback, and forwarded the refund in September! I am very grateful and highly recommend it.

Zarema Shafigullina
2 years ago

Good job gays, I’ve got many very fast!

szymon bankowski
2 years ago

All take a long time but finally got some offers…

Alexis Lefteri
2 years ago

Very trustful company, they helped me with everything so quickly. Just give them what they want and surely they will win the “fight” for our rights! Thanks!

Stacey Morris
2 years ago

Please do thorough investigations, our delay from LHR to BGI on BA0255 was due to aircraft problems not the weather. The weather at LHR was quite fine on the 29th of September 2022. Trying to fix the problem with the lights on the aircraft delayed the flight then eventually having to change the aircraft to ensure a safe flight.

Mr nicholas millin
2 years ago

Don’t go near this company!! Filled form out, they eventually got back to us offering half the compensation we were owed, they told us if we accepted the lower amount they would cover the payout even if the claim was unsuccessful!!! Got in touch with TUI who told us they have already paid sky cop the full amount 5 weeks ago!! Sky cop told us in a e-mail we shouldn’t expect anything until mid-November. Absolute liars, they have banked it along with everyone else’s money and collecting the interest. I expect to start legal action with the evidence from TUI.

Karolis Kaminskas
2 years ago

Great service, smooth and organized. Truly greatfull. God bless

Justas
2 years ago

DO.NOT.USE.SKYCOP. They have stole my money as well. I have filed the claim 4 months ago and it was moved to claim approved almost immediatelly. I have also contacted airline directly and while they were reluctant at first, they have said claim is already paid to skycop. If its already paid out by airline whats the problem of transfering it to me ??? Claim #251fc120

Kirsty martin
2 years ago

Date of experience: September 22, 2022

Alius Bučinskas
2 years ago

Its probably worst company I dialed with… Applied for compensation in 16 July for 800 euro for two persons for 5.5 hours flight delay. Still no reply from Skycop.com , ignoring all emails and online messages. I feel that they got compensation of this amount and just steal my money. I will be contacting Airlines on more information on this case. Stay away from this scammers.

Dorothy Chattaway
2 years ago

Very easy to use their site, no complicated questions, just basic details and a copy of your boarding pass. The airline were not even acknowledging I was on the flight, but sky cop took up my case and paid money into my bank account within two weeks.

ytu utrr
2 years ago

Looks like a Fraud Company. I submitted all the documents of delayed flight by 5h. They received and reviewed all the documents and told that it is eligible. But 2 weeks after the claim was rejected as not eligible. Air line transferred money to Skycop!! Avoid at any cost this fraud company!

Stephen Wakeman
2 years ago

Sky cop where excellent quick and easy process to follow absolute must company to use for your claim

Greta
2 years ago

They have not answered my messages and kept ignoring me until I have contacted consumer protection. It took a year to get back my compensation

leanne hodges
2 years ago

Date of experience: October 17, 2022

Sandra Lawless
2 years ago

Really dreadful service and extremely poor customers service. Friends got their money back directly from airline 2 months ago. I’m still waiting for my money since flight in July and it’s now mid October.

Juris Rucko
2 years ago

On September 1, 2022, the flight to Riga from Stockholm was delayed for more than 3 hours. I sent an application to Skycop, and after a month and a half I received compensation.

Eftychia Martinidou
2 years ago

Fast, efficient kind

Jamie Gallagher
2 years ago

Date of experience: October 11, 2022

Jessica
2 years ago

Had a great experience with skycop after having a very stressful experience with TAP Portugal. They took my complaint and I’ve got my compensation in my account now. Thanks skycop!

Jura
2 years ago

Эта компания молодцы!Компенсация была выплачена в кратчайшие сроки.Они знают своё дело.

Robert Woodhall
2 years ago

We had a delayed flight so we got in touch with skycop it’s been over a month since the first call to them and all I was told lt was being sorted with tui still waiting for an answer to what’s going on

Jogaile
2 years ago

I DO NOT RECOMMEND, BECAUSE OF THEIR SHADY ACTIVITIES Finally got my payout, but only after I told them they had 3 days to pay me or I’d bring a claim against them via the State Consumer Rights Protection Authority in Lithuania because another company and airlines helped me with this case and provided all the required information that proves Skycop received my compensation from the airlines. I recommend everyone else to do the same: contact airlines directly and ask to provide the invoice so you will be able to get your money.

Dovydas Brazys
2 years ago

high-level communication about the progress of the process

C Peters
2 years ago

Due to 23hr delays in Lanzarote with Tui in November 21, l submitted a claim with sky-cop as l didn’t seem to be getting anywhere with Tui, once they accepted the claim,l was warned that because of the covid, claims were taking some what longer than usual, after a couple of emails around march was told they were still waiting for a response from Tui. I had actually forgotten about the claim until last Sunday when emailed them again,it took them until Thursday 29th September to respond, telling me my claim had been paid out, and if l could fill in my bank details on the sky cop site, it could take 6-8 weeks for the payment to go through, although l’d no sooner submitted the details it was in my bank account within 10 minutes. l have read some of the reviews on the trust pilot site,and was worried this claim was dead. Sometimes communication can be slow due to the time difference, all l can say is ask them if they can update occasionally on the skycop site leaving your name claim number and email address. My claim took 10mths, but l did get it l found them slow but in these times it’s sometimes just being patient.

Greta
2 years ago

Got a response within a day with unsuccessful claim for delayed flight from skycop. They have explained in email it was unsuccessful due to bad weather. However, there were no issues with weather on the day. Have made another claim through aircraft website, which has been successful and have got compensation in my bank. Bad performance skycop

Rado Matisko
2 years ago

I filed for a compensation. The airline confirmed they sent the money to Skycop account, but i did not received any part of the compensation. They kept the money, they do not respond to any of my messages. Definitely avoid this website. DO NOT USE SKYCOP EVER !!!

Goran
2 years ago

They rate is 30% of claim if they see that there is an garantee claim they will be boring sending email. As I start my claim over them and few more company’s and straight to aircompany get my money with no interes and actualy full refound. If they charge less maybe I will take they offer but 30% is too much.

Eljon
2 years ago

Date of experience: September 27, 2022

Simon Greenwood
2 years ago

We made the mistake of flying with Qatar Airways the worst airline in the world in July. Their ground staff are rude, arrogant and shady. They denied our claim but Skycop sorted it out for us. We were kept updated on our claim and it only took a month which is acceptable. Money paid into my account within 2 days. The reason for 4 stars is the commission is a little on the steep side. Otherwise I recommend them.

Red D Gaming
2 years ago

Next month it will be an year since my claim and they have stopped responding to me for about half of that year… No answer or anything… deeply disappointed! Does this mean my money have been stolen or did i just donate them to the next scammer?!

Evelina Cikanavičiūtė
2 years ago

I was waiting for my compensation for 3 years (begining on 2019-09-04). It was solved just after active asking about process. I have an impression that if I wasnt be showing bothersome will I wouldnt have got compensation.

Dragan Danilov
2 years ago

Dont go with this company !!

Martynas Makarovas
2 years ago

I would like to express very professional communication with Skycop team, and problem solving approach with final compensation paid, especially when new head and owner Tomas V. joined the company! Now we could trust and move forward within the Skycop.

Debbie Handley