Skycop.com Review & Rating 2023

I would definitely recommend Skycop’s services. They’re very helpful.

It was hard to get the money back from a 10 hour of delayed flights with TUI, where other companies didn’t even want to go ahead with claim. At the end it was worth waiting to get over €700 refund.

Today we received our compensation from a holiday in December. Our flight was delayed for almost 24hrs and we were accommodated in a hotel for the night. To be honest I wasn’t sure if Skycop were a legitimate company after I had submitted our details. The communication wasn’t the best but they got on with our claim and we are more than happy with our payment of almost £800. You can trust this company with your claim, it will just take a few months to be processed.

I got maximum claim amount! I will use the money for another trip, hahahaha! Hopefully it will not get cancelled 😀

The company is doing great well as they handle my case efficiently and amicably without me doing anything. I just send them an email with the details of my flight and the proof and they handle everything amazingly until I received my compensation.

Great Communication throughout, kept me up to date on the claim. When I mailed them they were quick to get back to me

Communication very correct and all the time kept me up to date.

Very quick at responding to emails just not giving out the money I was delayed last year still heard nothink back or no payment

Very helpful team and service, we actually got our money back.

Everything went so smooth, and their customer service was great too!

i contacted skycop on 29/8/22 iv had no contact form them since last year iv have sent emails to them and all i got back was a form to see if i would take a lower payment it is now seven months later so much for a fast out come am now looking at taking legal action all i want is my sons and my money

I had a great experience with my claim. Assistance was promt,professional and clear. Shortly after my claim was submitted i was offered to use fast payout option which I accepted and received compensation within few working days.

On reading previous reviews I now know that I have been misled by them as soon as I gave my bank details I received my money. So don’t go by what you read I send my apologies to this company for not believing in them .thank you I have received my money thanks.

The company asked promptly to our every single question, very fast refund, great customer support!

Got the money back. Thank you

All was ok, just one small comment from my side: you promised that money will be in account in 4-6 weeks, but it was late for one week. If you know you are late, just please let know for how long it will be late to be aware.

I am satisfied, although it took quite a while for my claim to be completed successfully.

Skycop is fast and experienced as well as professional.. Good stuff. Thank you for your excellent service.

I’m so glad that I found out about I can get compensated for cancelled flight. I used Skycop and got a great settlement.

Good company. Compensation was received!

Excellent and fast customer support! Thank you!

Although it took some time, i got a compensation for the claim i submitted! Initially I wasn’t sure all of it was legit, but Skycop is not only legit, it is a very professional company. Not only I received the money in just a few days after the claim was approved (although 15eur less than what i was told), they responded very quickly to all my questions and requests. Recommended

Procesas užtruko 4 mėn. Didelių problemų nebuvo, tik keletą kartų teko priminti laiškais apie informacijos suteikimą kokioje stadijoje yra pretenzijos nagrinėjimas

Skycop provided hope for a refund for the delayed flight and coordinated the whole process in a professional and comfortable manner. Thanks to them!

Everything went very clearly with a claim for a delayed flight. The claim was successfully resolved.

Thanks. I received much more than I expected!

I had to make a claim for late flight and they solved my problem. Good team

Compensation case settled with minimal effort on my side. Just eight days after completing the short form on the Skycop website, the money from the carrier was credited to my account. The only thing left for me to do was pay the fee to the Skycop account given to me in the e-mail. Email contact with Skycop was very good. I wrote e-mails late at night and in the morning there was a reply waiting for me. In case of further problems with flights, I will not look for another company, I will use Skycop services.

After initial hiccups in the decision of the claim, with a bit of push we were able to get into a satisfactory result and get compensated. I liked the option of getting your full compensation and the quick win proposal for lower amount of money but immediate transfer.

Wish I heard about Skycop earlier! They provided amazing service to help me get generous compensation for a delayed flight. Highly recommend!

Don’t not use.. shocking company worse I’ve ever had to deal with… Don’t reply to emails. Wait years and if lucky get your money

I submitted my claim in September 2022 for an extremely delayed flight in July that required us to pay out for a hire car and miss a flight to get to our destination. The submission was quick and easy and they stated that I was eligible for compensation. I have yet to hear anything back?? Can I at least get an update? Not sure when this money is going to come through or if it ever will based on the reviews I’ve read. I’m

I had a delay of 2 days during the pandemic in 2020 from Italy. I Sent all the documentation to skycop and they assured me they would help me get a refund. As time went by they stopped answering my emails. Finally 3 years went by and got no response. Then I looked up the lawyer from the contract who was assignet with my claim who was amazed by my email, and told me that skycop in fact was paid for my claim. So I started bombarding them with emails claiming for my money, until they finally paid me. However it raised many questions that they never bothered to let me know that the claim was finalized. In conclusion, never ever will I contact them again and will share my experience with all the people I know with what happened.

Ewery fings whery fest.

It went all so quickly and since I agreed to get a bit smaller amount right away, I got my money inside 1 week from sending my claim.

Very very unhappy with their service. I initiated my claim since last year July. Pretty quick response when claim was made, but since then I have had to contact them every month. The last time I contacted them since last year November, no one has replied to my email. The response you get is automated. Claim ref [IMPORTANT] Regarding your flight compensation #07405a48 So disappointed. Still no compensation and no communication. I won’t recommend them.

Do not hold on to other people’s money for months even years. Then pay them fairly instead of taking nearly half the amount due to them.

there was no problem in obtaining compensation

Date of experience: March 07, 2023

Skycop staff is very responsively. They have answer to every question of mine and there have always met their deadlines.

No answer in time, 2 years delay

They are trying hard and care about clients! I have used twice your service and there are no doubts I will do it for future if there will be case

Very good and quick handling. (Rather high, but justified commission)

Abit of confusion regarding bank details and account info, but was sorted out inn the end

It’s been 9 months since my claim was approved. Still no money back. I’ll update this review if I ever get any money. Would recommend trying a different company!

Did I have my compensation? Yes. It took way more than necessary and the airline company paid already weeks ago but Skycop looks like hold the money, even they were talking about 4-6 weeks process on their last email but according to the airline company they paid already weeks ago. A bit cheaper than other services but I think I will not work with them again.

Skycop took several months to refund the money (I applied for the refund in July 22 and received the refund in March 23). However, their platform is convenient and easy to use.

One of the best companies I’ve had a pleasure doing business with! Truly professional and expirienced people are dealing with your matter. They are patient and well oriented to do everything in their power to give you help. One of the fee who will take time and explain your issue to the smallest part of it! Loving the deditacion from these guys!

Things took too much time. I know it because of airlines, but Skycop could provide constant updates

Because the claim was being considered for 9 months, until I asked why it was not being paid, we did not receive any information until that time.

I opened a ticket for my flight on September 12 via Skycop. It has been about 6 months (Claim #b482b906 ) and 2 months ago they received the fee from TUI Belgium Fly and they had to deposit the money into my account on 02.03.2023 yesterday, the last day. As the money did not come to my account, they said that 318.50 € was sent to your account today and closed the issue. As I have informed them, I declare that I will apply for Belgian Consumer Rights as long as the fee is not reflected in my account within 14 days.

Worst company ever. They dont reply on emails long time. In the end they write only general response that request is declined but actually they didnt do anything. I would never contact them again. Definitely to avoid.

Wszystko załatwione bez problemu i bardzo miła obsługa

Is so good with all the information i needed.

Большое спасибо команде Skycop вернули деньги грамотно провели свою работу

Date of experience: March 02, 2023

Pretenzija dėl vėlavusio skrydžio buvo išspręsta labai greitai

Excelentes profissionais na resolução da indemnização. Sempre prontos a esclarecer dúvidas e sempre a darem noticias do processo.

Recommend to use their services. At last all was OK even the Airbaltic was trying to find any possible reason to reject the claim.

Although took a while they came good in the end.

Skycop never given up on my case till it gives the result! thank you so much

After more than a year I finally received the amount of a claim, after communicating the payment the amount fell into my account even before the stipulated deadline! I’m still waiting for updates on a second complaint, but I believe we’ll have news soon. I will use skycoop again and now I can recommend it with more certainty.

Excellent Service. We Had A Delay Of 3 Hours Due To A Technical Fault. Skycops Sorted Out Compensation On Our Behalf. We Were Very Pleased With The Outcome It Was Hassle Free For Us. Very Pleased With The Ammount We Agreed On Thank You . Would Definitely Use Them Again If Ever We Were To Have A Long Delay In The Future. Regards A Happy Customer.

Date of experience: February 19, 2023

Viskas puikiai, esu patenkintas suteiktomis paslaugomis, kompensacija gavau ypatingai greitai. Specialus pasiūlymas, kurį gavau iš įmonės maloniai nustebino ir maksimaliai atitiko mano lūkesčius.

Really helpful, wouldnt be compensated otherwise.

Didn’t have a bad experience, but did take a little while to get the money that was paid to Sky cop from TUI around 3 months before Sky cop passed it over to me. (from reading some of the other reviews 3 months is good) if there’s a next time; I will go direct to the airline.

1. There was much delay. 2. The compensation was devided equally in two parts. One part for us, and one for Skycop. What I thing, is that Skcop’s share should about 20% but in any way, not more than 25%. 50% is too much. 3. Ms. Jekaterina D. | Senior Airline Communication Specialist,who was in charge of my claim is very polite and helped me a lot. Thank you Jekaterina.

Original review: Long story short: I gave them my signature and empowered them to make the claim in my name. They got the money from the airline in December. (I have proof from the airline). They stopped answering my emails and up to this moment, no money in my account. (14.02.2023) LE: finally got my money but still would not recommend them because of their poor customer support.

I used Sky Cop due to my Flight being delayed from Manchester to Jamaica in September and I can say that it is quite straight forward to do and they are responsive when needed. It does take some time but they are dealing with alot of claims and anything you need help with they are just a email away. I would recommend. Thank you for all of your help Sky Cop. United Kingdom.

Date of experience: February 08, 2023

Very straight forward claim, but still waiting for money. Airline states they have been paid but they have not passed on. I didn’t realise they also take 40% commission. DO NOT USE – go straight to the airline.

Very good customer service keeps us informed via email and hassle free

Great fast service. No complaints. Excellent

Buvau labai maloniai nustebintas nors ir v4lesniu problemos išsprendimu.

Unfortunately, this is not working, do not trust!!!!!!

Date of experience: January 25, 2023

Highly recommend. Everything was so easy.

Took over half a year to issue refund after airlines confirmed that case was already solved on their side. Had to contact Skycop multiple times to get any progress at all.

This company was very helpful in this hard time.

Rezultatas buvo pasiektas puikiai.

I feel the compensation claim would have been very complicated to deal with myself , Skycop dealt with it really well kept me informed of the claim progress and got me compensation for my delayed flight they take a fee which I thought was very fair thanks

I filed a claim in July 2019 for an issue that was supposed to be an easy case. After more than 12 months I was told that I won the case against the airlines and that the payment has been initiated and that payment typically takes 8 weeks. This was in November 2020 and I am yet to receive the payment in 2023 despite all emails requesting the payment to be completed. Extremely unprofessional and is considered a straight-out theft, since the airline is supposed to have paid them.

Extremely incompetent and unprofessional. They rejected case claiming that Austrian Airlines is non-EU airiline??? Then they also claimed that Norwegian airports as departure point are not the subject of the regulation??? Whenever I responded and well documented (thinking I talk to serious people) that their claim is incorrect, they jumped to a new claim equaly redoculous. Terrible experience. Like coresponding with a low class chat bot and not with a human being.

Immaculate service, super fast and trustworthy. Highly recommend!

This company is fraud. Basically when you claim by ticketing the box you give them authority to take money of the airline your behalf. Then they take money of them which takes up to 4 weeks and never give you. And keep leading you on by saying few more weeks . I claimed with them 8 months ago still waiting.

Don’t ever use this company for claim. This company is a scam they take money from your airline and keep it up to 6 months. Then they offer you if you want your money immediately we can give you only 50% . Or you have to wait another few months.

AVOID Skycop. Guys, go directly via the airline for flight delay compensation. Friends went via the airline and the FULL compensation was sorted within 7 days. I went with Skycop…. it took 4 months…. then and extra 6 weeks for the money to clear via their system. They then take a 1/3 of the compensation and tax on top…. not sure what for. They are middle men and you don’t need them. I was lead to believe it was the airlines compensation company. AVOID!!!!!

Muy decepcionado Hace 3 años que skycop confirmó mi indemnización y todavía sigo esperando que me devuelvan la cantidad aprobada. Les he escrito muchas veces y no siempre he obtenido respuesta, no ha servido para nada. Confié mucho en ellos y ahora estoy muy decepcionada. Última vez que confío en esta empresa. Además tengo otro vuelo con indemnización y ni caso , igualmente. Las fechas son del año 2019 y 2021

I received compensation from Skycop, money received within a day of them emailing me to offer a faster payment resolution.

But I got my compensation everybody was so friendly and so helpful I have read the comments and I can see some people complaining I don’t know why and what’s wrong the only thing I know is what I’ve been told I got it and I didn’t have any problem apart of exchange of few emails really guys honestly there’s no complaint everything worked out perfectly

Skycop has collected money on our behalf from the airline after we’ve sent them all our supporting documents as requested. I gave them my case in August 2021, we are still waiting for Skycop to send us our money. There is no number to call and they stopped responding to messages once they collected the needed documentation from us to claim the money from the airline. You’ve been warned! This company is a scam.

Date of experience: July 07, 2022

We flew from Budapest to Amsterdam in July. Our flight was delayed from Budapest with no reason given. This caused us to miss our flight from Amsterdam to Detroit. Had a horrendous time getting another flight arranged the following day. Submitted all paperwork to Skycop. They said everything was approved. They told us how much money we were to receive and never got anything. A big waste of time. I don’t think they are an honest company.

Não consigo ter informações sobre o meu processo,já fiz envio de emails, nenhum ainda respondido. Seria bom se tivessem outras formas de comunicação.

Should have read the reviews prior to claiming through this so called company .

They just choose very easy cases and reject others, not even considering abundancy of facts provided. True Lithuanian style of business.

Não me devolveram o meu dinheiro nem voltaram a comunicar! continuamos a aguardar desde julho

They appear to sift out easy wins and take their cut, but don’t do anything you can’t do yourself. Misunderstood my documention, didn’t want to go the extra mile at any point, and ultimately failed with my claim. Not recommended

Skycop was initially very responsive and professional in regard to a claim for compensation that an airline refused to pay directly. I was impressed. Some time later, they informed me that the airline had rejected their initial application for compensation, and took the matter to small claims court. This means a greater percentage of any payout goes to Skycop. This is of course acceptable, as it involves further work, but not the fact that Skycop failed to notify me of the later success of the claim. I only found out about this more than 18 months later by remembering to log into my account, and had to write several emails before they responded, and eventually said they would pay the money I was owed. They said it could take 8 weeks, but when I complained about this, it was paid within days. Skycop should notify you when they succeed with claims for compensation and immediately transfer your money – otherwise it gives a very bad impression.

Nigdy nie używaj skycop! Pół roku temu dałem się nabrać na reklamę że załatwią mi odszkodowanie za opóźniony lot! Mogłem zrobić to sam (widziałem o tym) jednak dałem się skusić na to że firma zrobi to za mnie. Pół roku poźniej nie mam ani pieniedzy z odszkodowania, ani kontaktu z firmą ani możliwości zgłoszenie tego samemu, ponieważ zajmują się tym oni 🙂 NIE DAJCIE SIĘ NABRAĆ!

It takes long to recieve the compensation but its worth it.

We had flight canceled in Lisbon to Malaga , all my friends applied and got the compensation with Compensair .I did with that Skycop and after 3 months they canceled with no reason liars

Great service easy to use please ignore bad reviews

Sky cop are so easily to use for getting back when your filght gets cancelled x

It is not clear enough when clicking on the first link to make a claim that the claim is to a third party (ie to Skycop). They don’t tell you up front that there is a fee and they’ll keep a significant proportion of the amount due to you from the airline. This information is available on their website BUT you have to go and search for it. After making a claim, I realised I could just as easily make a claim directly with Flybe. Flybe paid in full within 90 days. BUT I keep getting emails from Skycop telling me my claim is about to be suspended, but they don’t suspend it. I’ve received about 15 emails telling me my claim is about to be suspended!! None of the emails have a link to cancel the claim so the emails keep coming!! Not a great customer experience.

Grazino pinigus, aciu

When I filled a form about my late flight I was not hoping anything. But after some time this company really amazed me with a great news. Skycop fullfilled all my hopes. I am very thankful for you hard work!

Super served well and professionally.,thank you very much

Very easy to communicate. Best regards!

Would not use them for two reasons: 1) They don’t have a full understanding of Regulation (EC) No 261/2004 and the related judgments of the Court of Justice of the European Union; 2) They only work on claims that are “court case free”. For these claims you are better off doing it yourself. All they do is send an e-mail to the airline asking them to pay the EU compensation in accordance with Article 7 of Regulation (EC) No 261/2004. This you can easily do yourself. Additional info on 14 December 2022: SkyCop is now trying hard to delete my review from Trustpilot, pretending as if we had no business. Well, my case number was: 3b943f51.

Skycop has collected money on our behalf from the airline after we’ve sent them all our supporting documents as requested. Two years later, we are still waiting for Skycop to send us our money. There is no number to call and they stopped responding to messages once they collected the needed documentation from us to claim the money from the airline. You’ve been warned! This company is a scam.

Easy application which took the stress away from me. Prompt payment.

We had a flight cancelled by Ryanair in September 2022. First we decided to try ourselves and claimed the compensation from Ryanair directly. Twice our claims rejected without explaining the reason and without even responding normally (just some annoying paste-copy texts). Finally, we transferred our right to claim the compensation to Skycop, and in less than two weeks we received the compensation directly to the bank account from Ryanair. I do not mind to share this money with Skycop because direct contact with Ryanair was just pointless and waste of time and health.

They persisted to get my refund

Warning: This company is a scam. They will collect the money, but not pay it out to you! The company has collected nearly $3000 from Air Baltic on our behalf in early 2020; however, they still haven’t paid us almost 2.5 years later. For a while, they’ve been using Covid as excuse for payment delay, but then they’ve just stopped replying to emails. We now need to try and go through Lithuanian courts as that’s where the company is registered.

All in all Skycops have been great and they managed to secure our compensation, they were great at getting back to us we would use them again in a similar situation.

Great experience from start to finish..hassle free

For me, I had a first experience with the company, and it was very credible, and it works very well.

Quick And Reliable Service,Always Answered Any Questions About My Claim.Kept Me Updated During The Process.

Skycop has been very professional and honest in their communication. They have kept me up to date on the situation regarding my claim. I was provided with the option of taking an earlier payment or waiting for a possible higher payment later on. I accepted the earlier payment and the money was in my account a few days later. Well done to Skycop!!!

They’ve done literally nothing. I sent them 4 different claims for delays and cancellations this summer and not only did they not communicate with the airlines, they did not get in touch with me either.

Brak kontaktu z firmą. Źle naliczona prowizja na moją niekorzyść. Batalia z firmą nie różni się niczym od kierowania swojego roszczenia bezpośrednio do przewoźnika. Różnica taka że tu jeśli wygramy to mniej o ich prowizje.

Great company Skycop. The reviews on trust pilot do not do them justice. They took all the stress out of making a compensation claim for our delay. They kept us informed of all updates. Dealt very professionally with all aspects of the claim would definitely recommend to others. Would also use again

Finally, after 3.5 years I received all of the compensation. Well done. I recomand SKYCOP to solve Your problem.

Very good. Thank you

Well Tui have paid this company weeks n weeks ago but skycop have not paid me, they don’t respond to emails etc they seem to be keeping all the money. Avoid this company as you won’t see your £

Very helpful, super fast true professionals. Much recommended!

Airhelp refused to take my claim, so I tried Skycop: fast and efficient (although the UX of their website could be improved).

Very comfortable and quick process to apply for compensation, the company is very helpful! Highly recommend!

They responded as soon as they could and they gave me an alternative in order to secure my compensation

Very swift action regarding my flight cancellations and they were good and clear what action was required.thanks.

I red a lot of bad comments that it is scam and s.o. as i was already started a claim with their help, it scared me. In case of 900eu compensation which belong to me i picked 600eu instead of waiting. I got money the same day. Fast and brilliant work.

Well done! Very quick and comfortable services.

Date of experience: November 16, 2022

Still waiting for my refund it’s been 9 months, they also do not reply my emails even my several attempts. They are a scam.

I would never recommend or use this company again as a mediator for a flight compensation. They don’t provide you with enough information, takes them extreme long to answer a request, or they don’t answer at all, they wired my money after 10 weeks instead of 4-6 weeks, and they have a very poor customer service! Choose reputable companies and mediators, not Skycop!

It’s completely SCAM, they took 400 pounds from WIZZ AIR and didn’t refund me any money. Please avoid this!!!!!

Thieves. Filed claim in March, the airline settled in full in April, but I haven’t received a penny and Skycop never responds to any correspondence. Don’t be fooled by the clearly false positive reviews, look deeper at what is really happening. if you deal with these people they will pocket your money and there is nothing you can do about it.

They just stop replying, my payment is due to months ago. They didn’t let me withdraw my case. Very bad customer service. Not recommended at all

In 20 ~days will exactly 4 years when this claim was made, and in this period a had to write around 7-10 email reminders to get feedback regarding my claim. Taking out from the scope Covid time and court case with flight company, in the last stage I had to write few more reminders, I got answer that I will receive my payment in 8 weeks, and after additional 24 weeks when I wrote once again reminders about the payout, I was ignored and I had to write NEW message (question) with reference to my primary claim to get some reaction/response and finally the payout. I think for better service you as a company should write (let it be automated) messages about the status of the claim and that client is not forgotten.

Skycop was brilliant they paid my money into my bank account in two working days can’t fault them will definitely use them again

I received the information on May that I will get my refund in 6-8 weeks. Now we are after 6 months and still nothing. I’m trying to contact the company, but unfortunately no reply! Very bad service! Do not trust them!

Very good company, very friendly ❤️

Such an amazing service. Very communicative team and officiant from beginning to the end. It was extremely easy to submit all the needed paperwork and it was very clear to follow the whole process. It takes a moment but Scycop is definitely working hard to get your well deserved compensation and they actually do get it! I recommend their service to everyone who experienced travel disruptions!

NEVER USE SKYCOP. Believe me… Submit claim directly to flight company. You WILL GET a money, because with them is impossible.

It was terrible how we were treated dumped in Germany with no staff to tell us what’s going on I will never use sun express again

I am very grateful to Skycop.com for their quick help. My flight was delayed by 5 hours, the airline did not respond to the letters (when I called, they asked me to write to the mail). The first response to the mail from the airline came on November 2 (the flight was July 23, 2022). Skycop responded in a timely manner, kept up the feedback, and forwarded the refund in September! I am very grateful and highly recommend it.

All take a long time but finally got some offers…

Good job gays, I’ve got many very fast!

Don’t go near this company!! Filled form out, they eventually got back to us offering half the compensation we were owed, they told us if we accepted the lower amount they would cover the payout even if the claim was unsuccessful!!! Got in touch with TUI who told us they have already paid sky cop the full amount 5 weeks ago!! Sky cop told us in a e-mail we shouldn’t expect anything until mid-November. Absolute liars, they have banked it along with everyone else’s money and collecting the interest. I expect to start legal action with the evidence from TUI.

Please do thorough investigations, our delay from LHR to BGI on BA0255 was due to aircraft problems not the weather. The weather at LHR was quite fine on the 29th of September 2022. Trying to fix the problem with the lights on the aircraft delayed the flight then eventually having to change the aircraft to ensure a safe flight.

Very trustful company, they helped me with everything so quickly. Just give them what they want and surely they will win the “fight” for our rights! Thanks!

Date of experience: September 22, 2022

DO.NOT.USE.SKYCOP. They have stole my money as well. I have filed the claim 4 months ago and it was moved to claim approved almost immediatelly. I have also contacted airline directly and while they were reluctant at first, they have said claim is already paid to skycop. If its already paid out by airline whats the problem of transfering it to me ??? Claim #251fc120

Great service, smooth and organized. Truly greatfull. God bless

Its probably worst company I dialed with… Applied for compensation in 16 July for 800 euro for two persons for 5.5 hours flight delay. Still no reply from Skycop.com , ignoring all emails and online messages. I feel that they got compensation of this amount and just steal my money. I will be contacting Airlines on more information on this case. Stay away from this scammers.

Very easy to use their site, no complicated questions, just basic details and a copy of your boarding pass. The airline were not even acknowledging I was on the flight, but sky cop took up my case and paid money into my bank account within two weeks.

Looks like a Fraud Company. I submitted all the documents of delayed flight by 5h. They received and reviewed all the documents and told that it is eligible. But 2 weeks after the claim was rejected as not eligible. Air line transferred money to Skycop!! Avoid at any cost this fraud company!

They have not answered my messages and kept ignoring me until I have contacted consumer protection. It took a year to get back my compensation

Sky cop where excellent quick and easy process to follow absolute must company to use for your claim

Really dreadful service and extremely poor customers service. Friends got their money back directly from airline 2 months ago. I’m still waiting for my money since flight in July and it’s now mid October.

Date of experience: October 17, 2022

On September 1, 2022, the flight to Riga from Stockholm was delayed for more than 3 hours. I sent an application to Skycop, and after a month and a half I received compensation.

Fast, efficient kind

Had a great experience with skycop after having a very stressful experience with TAP Portugal. They took my complaint and I’ve got my compensation in my account now. Thanks skycop!

Date of experience: October 11, 2022

Эта компания молодцы!Компенсация была выплачена в кратчайшие сроки.Они знают своё дело.

We had a delayed flight so we got in touch with skycop it’s been over a month since the first call to them and all I was told lt was being sorted with tui still waiting for an answer to what’s going on

I DO NOT RECOMMEND, BECAUSE OF THEIR SHADY ACTIVITIES Finally got my payout, but only after I told them they had 3 days to pay me or I’d bring a claim against them via the State Consumer Rights Protection Authority in Lithuania because another company and airlines helped me with this case and provided all the required information that proves Skycop received my compensation from the airlines. I recommend everyone else to do the same: contact airlines directly and ask to provide the invoice so you will be able to get your money.

high-level communication about the progress of the process

Due to 23hr delays in Lanzarote with Tui in November 21, l submitted a claim with sky-cop as l didn’t seem to be getting anywhere with Tui, once they accepted the claim,l was warned that because of the covid, claims were taking some what longer than usual, after a couple of emails around march was told they were still waiting for a response from Tui. I had actually forgotten about the claim until last Sunday when emailed them again,it took them until Thursday 29th September to respond, telling me my claim had been paid out, and if l could fill in my bank details on the sky cop site, it could take 6-8 weeks for the payment to go through, although l’d no sooner submitted the details it was in my bank account within 10 minutes. l have read some of the reviews on the trust pilot site,and was worried this claim was dead. Sometimes communication can be slow due to the time difference, all l can say is ask them if they can update occasionally on the skycop site leaving your name claim number and email address. My claim took 10mths, but l did get it l found them slow but in these times it’s sometimes just being patient.

I filed for a compensation. The airline confirmed they sent the money to Skycop account, but i did not received any part of the compensation. They kept the money, they do not respond to any of my messages. Definitely avoid this website. DO NOT USE SKYCOP EVER !!!

Got a response within a day with unsuccessful claim for delayed flight from skycop. They have explained in email it was unsuccessful due to bad weather. However, there were no issues with weather on the day. Have made another claim through aircraft website, which has been successful and have got compensation in my bank. Bad performance skycop

We made the mistake of flying with Qatar Airways the worst airline in the world in July. Their ground staff are rude, arrogant and shady. They denied our claim but Skycop sorted it out for us. We were kept updated on our claim and it only took a month which is acceptable. Money paid into my account within 2 days. The reason for 4 stars is the commission is a little on the steep side. Otherwise I recommend them.

Date of experience: September 27, 2022

They rate is 30% of claim if they see that there is an garantee claim they will be boring sending email. As I start my claim over them and few more company’s and straight to aircompany get my money with no interes and actualy full refound. If they charge less maybe I will take they offer but 30% is too much.

Next month it will be an year since my claim and they have stopped responding to me for about half of that year… No answer or anything… deeply disappointed! Does this mean my money have been stolen or did i just donate them to the next scammer?!

Dont go with this company !!

I was waiting for my compensation for 3 years (begining on 2019-09-04). It was solved just after active asking about process. I have an impression that if I wasnt be showing bothersome will I wouldnt have got compensation.

We were delayed for 3 1/2 hours flying out to Gran Canaria, we contacted Skycop on our return and within a week we got compensation. Highly recommend them. Thank you

I would like to express very professional communication with Skycop team, and problem solving approach with final compensation paid, especially when new head and owner Tomas V. joined the company! Now we could trust and move forward within the Skycop.

Tikejausi uz atideta skrydi gauti didesne kompensacija, bet atgavau bent dali. Aciu uz pagalba.

Fake, cheaters, liars, thiefs!!! BE CAREFUL! They dont respond after they take your documents and signatures!!! They will grab your money!!!

Due to delays I was stuck in an airport for 5 hours and the plane company changed the airplane to an old piece of junk that was very uncomfortable ( the planes are the reason I fly with them in the first place). I googled around and saw skycops and had heard about them, but unsure how it could help me, but it turns out – they could and I am happy!

Date of experience: September 15, 2022

They are approachable and reply quickly. I give them

Very disappointed. I submitted my claim for the cancelled flight in June, since when no updates. In the claim I see that I should have received 400 eu, but no bank details were requested fromme and it says paid (no clue to whom and then!????) I feel scammed. I even contacted their customer service – nooo answer from them. I will never use their service again.

Waste of time filling out form as anything not 100% simple they can not handle it.

It’s been 7 MONTHS since I received the email telling me that the airline transferred the compensation (claim #e8b85a0a), and that the compensation should arrive on my account in 4-6 weeks! In the meantime, there has been no communication from this SHADY company. They ignored one email from me and I just sent them another one. Maybe this way they will react!! Learned my lesson. If I am in a similar situation I will never go to a company like this one and will claim my compensation directly from the airline. AVOID AT ALL COSTS!

extremely bad customer support, after more that half year being ignored, writing emails every other day, I was able to get my compensation…

It was a pleasure collaborating with you SKYCOP

The claim was approved two years ago and is yet to be payed out. Their customer service doesn’t even reply anymore. This company is a fraud. Go with a different provider.

i found out year later they lied to me as they said “airlines refused to pay for my claim”.true is that airlines paid for my claim to them i even have got a receipt now but they kept all my money and did not send a penny to my account. avoid avoid avoid.

Told I would have my claim in 6-8weeks. Has been 5months and still havent answered any of my emails regarding my claim

Not impressed! For a 250 Euro claim to which I would be entitled to for a cancelled flight by Wizz I would have been charged a success fee of 50% for each passenger travelling which is far too high for such a small claim and in fact in accordance with their terms and conditions they would have been able to charge me even more , that’s to say a success fee of 90 euro plus an additional fee of 125 euro for legal representation ( the initial letter to the airline is done only through a lawyer and amounts to legal representation) hence the total success fee would amount to 215 Euro leaving me with only 35 Euro in compensation! They must be joking!!

Update 04/22, après 2 ans et 7 mois je viens d’obtenir enfin mon remboursement. Je reste d’avis que le suivis et l’accompagnement n’est pas bon. Expérience désastreuse, Je vous déconseille fortement de passer par cette société, je vous conseille vivement de mener directement vos procédures avec les compagnies directement. Au départ, trés réactif et un suivis régulier puis vient le moment du paiement… plus de nouvelle. Je relance depuis maintenant 1an et demi pour obetenir mon paiement je n’ai aucune réponse a mes mails !!! Ils ont probablement encaissé depuis longtemps l’argent mais le remboursement au client n’a pas été effectué. Je pense entamer une procédure judiciaire à leurs encontre vu qu’ils ne prennent plus la peine de répondre. Cordialement.

Still no pay out despite them getting paid off the airline. Almost been a year since I started the claim. Absolute joke of a company. Sky Cop asked for the details of my claim via this website weeks ago but still no update or response to my messages. Probably think its funny getting customers hopes up again and then still keeping their money. Update- Finally got my payout, nearly a year later but only after I told them they had 14 days to pay me or I’d bring a claim against them via the State Consumer Rights Protection Authority in Lithuania. I recommend everyone else to do the same.

Flight delayed 11 hours contacted Skycop who took it from there and we received a very satisfactory settlement without any undue hassle, Thankyou skycop

Compagnia molto disponibile. Skycop ha sempre risposto in modo chiaro e veloce alle mie email. Non so quando faranno arrivare il mio risarcimento, ma spero che faccino un buon lavoro in modo da ricevere la compensazione il prima possibile

Date of experience: August 10, 2022

Do not use this company. After 3 years still nothing. And even they not write back to emails. Claim no. #237f9ab8

They do all great and they have a great team .

All great, with the exception, that Skycop doesn’t hinder them selves to work with getting back the passengers rightful expenditures for getting back home on their own. The work only with the compensation.

Very good and very fast

Labai džiaugiuosi kad kreipiausi į Skycop! Skundas pateiktas operatyviai, kompensacija išmokėta. Ačiū!

07.2020 was claim. Until today 29.07.2022. I never received money. When i try to contact them, they never respond! It’s a scam

DO NOT RECOMMEND The worst flight compensation company. I’ve been trying to contact them for a few months now and they completely ignore their customers. My claim has been accepted, the flight company paid them our compensation, and I was assured to be paid in 8 weeks. Nothing has happened and now they don’t answer any of my emails. claim number #40b20209

Update: After all the discomfort created, 2 weeks ago they asked for details of my case through this platform (even if I sent them dozens of e mails all these months and didn’t care to answer any one of them) but guess what: still NO answer. Guys, personal advice: don’t even consider get in contact with these scammers!!! They just take your money and never answer back; the airline sends them the compensation and they never get back in contact with you!!

Skycop helped me getting the refund back in 2020 first Pandemic flight cancellations.

More than a year has passed since the confirmation of payments by the airline. The company has stopped responding to messages altogether. Two appeals hang in the process of payment #a17763a3, #28b00c76 Emails are not answered, online communication channels are also not answered. Update: Another year later – no replies, no payment

VERY VERY BAD COMPANY!!!! THEY ARE A SCAM!!!! PLEASE DONT WORK WITH SKYCOP!!!!

It’s been over 2 months since I filed a request on their website, and I still haven’t heard back from them anything. Reading the other reviews on TrustPilot, I believe I made a mistake. But please, pursue your rights on your own, do not use these shady people!

Hello, Still no news after almost 1 year and many reminders and after you received compensation from Air France / KLM on October 8, 2021! When are you going to transfer me the money? claim # bba46de9. Looking forward to hearing from you soon

Nachdem 3 jahre ist erledigt ! Alles klapt super danke Skycop !

Del lektuvo gedimo laiku negalejome isskristi. Laukeme 6valandas kito lektuvo. Uzpildeme i skycop pretenzija ir gavome kompensacija. Zmogiskumas garantuotas. Aciu 😉

wasting time, not worth it. contact the airline directly.

Molto chiari ,linguaggio semplice e diretto

Sveiki, džiaugiuosi kad yra tokia svetaine, kuri leidzia pasidalinti savo, sakykime, pagandintomis atostogomis. tikimes jog padesite gauti kompensaciją

Good handle well very fast and I like it recommended

TUIFLY state they have paid SkyCop my compensation oh the 21/03/2022 but I can’t get the money off them. There’s no way all of the five star reviews are genuine. The company is impossible to contact and ignores all requests for an update. In response to Sky Cops reply, I have been trying to contact you for an update for over 3 months via your website, email, your corporate email address. I have sent you another message via your webform today for an update but doubt I’ll get a reply. If you do pay me my money, I’m not confident, I will change this review. PS ; I got a confirmation that you had opened and read all my emails so don’t play dumb.

Kompensacija užtruko, bet visgi buvo išmokėta. Skycop įvykdė savo įsipareigojimus. Dèkoju už tai.

Impossible to contact, does not answer to emails. Compensation is delayed. Do not recomend.

Date of experience: May 24, 2022

Many of the fellow victims have written terrible reviews about this company and I can only agree with them. I have filed my claim months ago and they don’t even bother to update me on the compensation process. They don’t answer emails, or website messages, and based on previous reviews I don’t expect they ever will. If they reach out to me and settle the issue I will change the review but at this moment this entire company looks like a scam. Highly recommend not to use their services.

Still being ignored, the payout was initiated 11 weeks ago but it still didn’t get to me yet and also nobody answers any emails… I will file a complaint to European Consumer Protection and I highly recommend all the passangers that were scammed by Skycop to do the same. It’s been 9 months since I’ve filed, the flight company confirmed they paid skycop over 4 months ago and they still don’t answer any emails.

Settled the claim in my favour. The fee 50% is a bit high but they did their job right.

I strongly don’t recommend Skycop service. My claim was accepted and completed quite quickly but I have never received money. My claim was completed about May 2020 and from that moment Skycop ignore me. I have sent multiple emails last 2 years with simply question about any update but never received any response. Awful customer service. They collect all my sensitive data for bank transfer and now ignore me. Seems like a scam company.

Pačioje pradžioje komanda labai šauniai bendravo, palaikė ryšį ir tada “atsitiko covid”, kas visą procesą sustabdė net dviems metams! Tai buvo žiauru. Gaila, kad negavau atsakymo į keletą paskutinių užklausų apie tai, kaip vyksta procesas. Tačiau rezultate buvom be galo laimingi, nes patys niekaip nebūtume pasiekę tokio rezultato, ypač, kai prasidėjo karantinas. Tikrai rekomenduočiau pažįstamiems!

Date of experience: April 21, 2022

My claim was not super easy so they just dismissed it. Useless service. You might as well just claim with the airline itself since they do not provide any other service other than simply passing on your data and hoping for the best to scam you 50% as their fee.

I copied someone elses review, as I’m in exact same situation: Scam! we filled our claim for delayed flightin 2019, in 2020 Skycop informed us that they won the case and in 6-8 week compensation will be paid to us. So to this day still no compensation and no comunication from their side, every few months trying to contact Skycop, but no reply. We tried to fill claim straight to avia company and we got to know that money fot compensation is paid long time ago to Skycop. Don’t be scamed like us. UPDATE: We have contacted them many times, and always the answer starts with “Due to covid..”

Thanks to skycop for the help. Due to the current situation in the world, the duration of compensation has been delayed. But in the end, everything ended successfully. Once again I thank the team of people from skycop who fought to the end. Thanks to!

My flight got delayed and skycop helped with my complaint. They did all the work!

Very fast response to a claim. Even in the conditions of covid-19, everything was decided. Super job!

Hace 3 años que skycop confirmó mi indemnización y todavía sigo esperando que me devuelvan la cantidad aprobada. Les he escrito muchas veces y pese a que siempre he obtenido respuesta, no ha servido para nada. Confié mucho en ellos y ahora estoy muy decepcionada. Última vez que confío en esta empresa.

Date of experience: March 03, 2022

Hi , not sure what`s going on if is a SCAM or not , but my claim was approved on 17th Aug 2020 , and the payout was initiate on Nov 2020 , now we are in Jan 22 i can say it`s pretty much very long time. After my repetitive emails about some updates lately i get no answer anymore and if there is an answer they will come with the excuse of Covid19 delay payment, seriously ? I`m not sure if i need to pass over the claim to another company as looks like Skycop is not moving forward anymore. Thanks you Edited: claim received but not as specified , lack of information , lack of communication , they said this went in court to claim which occur more charge form your compensation but they don`t provide the evidence, overall I don`t think that will deserve more than 2 stars.

I choose Skycop because they always save my time.

мой рейс был задержан . я добрался до места с большим опозданием. что нанесло мне моральный и физический ущерб . я очень устал и у меня осталось очень мало времени на отдых перед выходом на работу !!! подав заявление я надеялся получить компенсацию и я её получил в кратчайшие сроки. я очень рад и благодарен за вашу работу !!!

very good service, I recommend it

Great! Quickly received a compensation

Our claim was successfully completed ! Many thanks to Skycop for their persistent and professional work during nearly three years as the airline was finally forced to pay compensation for the damage caused by the flight delay. During this time, Skycop kept us duly informed of the progress achieved. We would highly recommend using services of this company in case of problems with airlines.

Date of experience: January 15, 2022

Update Jan 2022: payment received at long last. I have been waiting for my payment to be made for over year now the claim is approved and has been at the payout initiated for a year. The reason for delay is the pandemic, why is this not automated ???? And how much of a backlog have they got to process a payment ??? I’ve been paid out from another company for a different claim with in months so I am glad I didn’t use skycop for that claim. Claim number 3676729f

Skycop assisted me during the case with one of the flight operators (flights cancelation-related issues) – at first, the situation was identified as “non-refundable” (due to general strike), but later on, I was informed by the Skycop team that the case was opened and they helped me through further proceedings. The process was quite long, but everything was handled by the Skycop very nicely. I am grateful for that.

Had a claim raised with Skycop team for a delayed flight. It was not quick and easy from the airlines as they took enough time to settle but Skycop was on the case till the end and the claim is settled successfully. Tough case but really well done Skycop team!! Highly recommend!!!

I was very surprised when money comes today to my bank account after two years of waiting after my flight was delayed in january 2020. Now case is completed ! Thank you Skycop team for your work. I will use your services again if my flight will be delayed or cancelled in future. Br Imants.

Po ilgų ir kupinų intrigų 4 metų pagaliau – PERGALĖ! Vietomis trūko komunikacijos ir konkretumo, tačiau viskas buvo atlikta kaip ir numatyta. Noriu tikėti, kad jei ne Covid kompansacija gautumėme daug greičiau.

Claim #e7e89599. Almost 2 years passed since the payment is initiated and no money yet. Edit: Today, 11.01.2022, I finally received it. Rating changed to 5*.

Sveiki, dradzia puiki- pretenzija pildosi labai lengvai ir paprastai. Šaunu.

I’ve had a flight delay and made a complaint with the Skycop. My flight was on 10th of July, I have my complain confirmed on 13th of July and it’s been almost half a year – no result, no updates. I don’t see what the point to work with this company, you may send your complaint yourself. Anyway they will never sue on your behalf and help you. Jast waste of my time, I’m very dissapointed. P.S. My reply to reply below: may you send any confirmations that you do anything regarding my claim? If company doesn’t reply to you – why don’t you take this to court? I may send a claim to the air carrier myself and in case of reply I won’t have to pay you 300 EUR just for the message to air carrier

Efficient service. I submitted my claim with all necessary documents. I did not do anything and I received my compensation within 3 weeks they transferred money to my bank account.

Thank you. Very good.

viskas ok, platforma veikia gerai

After not receiving a response from the airline for my 6-hour flight delay and not getting help from their customer service, I decided to turn to Skycop about my claim. Their service was friendly, polite and quick. I received my compensation just 10 days after I contacted them about my claim.

Everything happened very smoothly, would recommend this company.

It was the worst experience ever. The communication from Skycop was awful, basically no communication from their side. I was always texting them to get any news related to the claim, as well have been texting to the air company. It was the biggest mistake to ask for compensation through Skycop, the price I paid was not worth the quality of service they provide. Next time I will claim directly to the Air company.

Skycop did send me the money, I would give 5 stars if it didn’t take too long, Thanks Skycop

Labai didelį ačiū sakome skycoop komandai. Labai rekomenduoju

Date of experience: November 09, 2021

This company helped me a lot during this trouble so thank you a lot

Claim is taking 4 years! Our flight happened in July 2017 and been waiting since. ‘payout initiated’ status since 2 years or so. Claim #8b0fc974. And when asking for an update you get the same robotic emails that due to ‘Covid’ the situation takes longer or you get no reply at all. The lack of communication is the biggest problem for me as this is starting to look like Skycop collects the money and only pays out to customers when they start a fight.

Hello, Claim has taken more than 2 years, and recently SkyCop has stopped responding whatsoever. I’ve been waiting more than month now since my last email, and about 3 weeks since I wrote them on Facebook. My claim #da897ca1 has been approved for more than a year, but since then no real progress or communication from SkyCop. Their service now seems more like a scam then real help to their customers. If they really cared about them, we could search for solution not just ignore your costumers.

Date of experience: September 21, 2021

Date of experience: September 18, 2021

Добрый день. Столкнулись с задержкой рейса и обратились в фирму Skucop,о компенсации.Ждали около двух лет,в связи с пандемией была задержка по выплате.Но фирма вернула деньги,поступила честно и мы очень благодарны за внимание к нашей претензии.Я рекомендую эту фирму ,обращайтесь.

Profesionalus Ernesto ir jo komandos darbas. Nuolatinis atnaujinimas apie situaciją leido jausti pulsą. Su pagarbą žiūrėjau į ryžtą 3 metus kovoti dėl mano kompensacijos, ir galiausiai pasiekti ją, kai jau visai to nesitikėjau.

It’s been 3 years that I’m waiting to receive the compensation of my claim of number #e6ff8928, the airline has paid Skycop and the payment process status appears as initiated but they’ve never transferred the money to my bank account.

We lost the luggage on the trip from Asia. Thanks for a smooth and professional recovery.

Date of experience: August 06, 2021

Helpfull. Thank you

Excellent service. Real fighters. Highly recommended even a bit tricky way to get more money to them. Business is business and customer happy

This is not normal. I had my flight cancelled on July 2019 and I still haven’t recieved my money! I have sent countless of email and i was really understanding and polite and nice for a WHOLE YEAR! Its now 2 years later and still no money in my bank account! Skycop told me that the airline has already paid for my cancelled flight which means that all this time they have just kept my money! They are talking about some kind of bullshi* about these times and that they are struggling as if we, people who trusted skycop, are not going through hard times as well. At this point, I am just done. I know that i will never recieve my money from them and all I wanna say, not to you skycop ( f u ), to other people who are thinking about trusting them, its not worth your time or your nerves. And at the end of the day, you still wont get your money back! Sad, was really disappointed.

I would never use Skycop again. In future if I ever have to make a claim I will do it myself. Skycop never kept me informed of progression. Sent automated emails in response to my emails to them, as noted in previous reviews. Thats what there good at doing. When you go on the online account. The only information you will get is that the compensation has been granted. At that point it remains at that for months even years. They never respond. Its so frustrating to not get any response from emails sent to them. Your query is never answered. They are very shoddy and unprofessional as a business. I guess they don’t try to improve, and not swayed by negative reviews. That in itself goes to show what kind of business they are. It has taken 16 months to finally get my compensation, and thats with me having to send bombard them with review after review. My last review I sent I guess they were fed up with me and caved in. I bet I will also get an automated response to this review as well. FOLKS DO THE CLAIM YOURSELF. WHO NEEDS COWBOYS TO FIGHT FOR YOU. Thats what they are. NEVER AGAIN WILL I EVER USE SKYCOP…….

I just want to say many thanks so solve my issue. Skycop was my second help and since 2018 never gave up on my case until I got the airline to pay me the due. Many thanks for all. If in the future I need help again for sure I will use Skycop again.

Be Carfuuuuuuul !!!!! Not Serious company ! I send them all information about me :Passport , a fly ticket , power of attorney….. I am waiting since 2019 ! Every time they just write you a (tranquiliser) , they took your compensation at the end you will give up

Do not use Skycop find an alternative – Scam! I posted on here in Feb this year and Skycop responded asking for my claim number and promised to get in contact or resolve. Despite several follow up emails from me I still have not heard a thing. It has been nearly two years since my claim and 18 months since my claim was successful – I still have not received the funds. My claim ID: #d4d6c581

Super, highly recommend

Спасибо огромное команде skycop за проделанную работу! Мой рейс, Москва- Рига был отменён по неизвестным причинам. Это было 15 июля 2019 года. Авиакомпания айрбалтик не связалась сама и не пыталась помочь. Я обратилась в компанию skycop за помощью получить компенсацию от безответственной айрбалтик за несостоявшийся полёт по графику. Честно сказать, уже сомневалась в положительном результате, но спустя , вот уже два года мы добились успешного, положительного результата. Получила денежки на свой счёт. Спасибо всей команде, тем с кем общалась лично в переписке и тем кто был за шторкой. Спасибо! С Уважением, Наталия А.

The claim took more than a year, but I was happy to get it. The only thing is that skycop fee is half of the whole settlement. So quite steep fees.

Terrible, claimed for 6 flights, got answer for 1 like auto reply. Writed several times more, but my cases was never replied. Top priorities but you dont see my claims.. nice 😉 I’ve already wrote to another company.. If you wanna take investigation here are my numbers. Your request number is 77398. and #593eb0d7

Went through long process and at end told me they couldn’t help due to really specific rules

Skycop received my money from the airline, but did not pay it to me. The flight was in 2019 (December 16) and as I get it, my money was “stolen” by the Skycop. My claim #8c6d4e49 has been in “Payout initiated” status for over 2 years. I will appeal to the court, as I have moved to Latvia. So this Lithuanian company will have to respond. I wrote about 5 emails to Skycop since 2019. For first 2 I got answer, but then I’m totally ignored. No answer at all.

Date of experience: June 26, 2021

Via the Skycop web site, I submitted a claim on the 11th of august 2020. On 21st august 2020, the airline paid the compensation to skycop. In the 9th of December, the airline company confirmed to me with an email containing the payment reference that the compensation has been paid to skycop bank account since august 2020. I then contacted skycop support team twice in December. I systematically received a generic response saying that: the payment of my compensation by the airline company is taking longer time than expected due to Covid. Whereas the compensation was already paid. I also contacted them on April 2021, another generic response saying that the payment process is taking longer due to the Covid. On the beginning of June, I contacted them by joining the proof that the airline company has paid the compensation to skycop bank account. Since then no answer. It is a scam. They use the covid to justify long delays to discourage you. You spend more time chasing them than chasing the airline company. Avoid using their service. In fact even though you get compensated, you won’t receive any money. I was suprised by the above overall ratings because they are far from the last 12 months reality. Filtering above reviews, by just keeping organic reviews (reviews written by customers on their own initiative, without being asked by companies) and just keeping the last 12 months reviews, you get this rating: Bad: 76 % Excellent: 17% Great: 6% that is more accurate claim: #2a73fd4e

We waited for compensation for two years. The claim was settled quickly. The airlines transferred the money back to Skycop’s account in 2019, but Skycop avoided returning the compensation to us by mid-June 2021 and also deducted the commissions. Such service is not worth such commissions, we are dissatisfied, we will not choose the service anymore.

Fast, professional, easy and communicative! Totally recommend Skycop if you have any issues with canceled or delayed flights.

I’ve only used them once but they are quick in reply, sometimes several times a day. And they managed to give me a refund via one of the airlines I put a claim against. The money was in my bank account in 2 bank days. Only downside is the fee that they charge.

Į am satisfied with the outcome to my request for compensation. However, IT tik mirė than a year to get the compensation. IT might be because of the pandemic. I am really thankful for skycop staff.

I am submitting for the first time two requests to review my flights that were lost due to airlines, and the total of the two flights is estimated at $3500..approx. I am eager to watch your company return the money to me in return for reviewing it.. but I am not optimistic because I did not find any of its clients received compensation in order to be optimistic, what is the reason?!!

Excellent service! It’s been 2 years since my canceled flight. At first attempt airlines tried to avoid liability, but the team said that they will be fighting until the end. Last month I’ve received a message from the team that the compensation will be paid by the airline. Have to say, I forgot my appeal after first unsuccessful try but I’m really glad to know that this team was working all that time to reach the successful result. I highly recommend!

My feedback is : very wonderful person on board the captain very well person and crew members very polite and friendly with us. Keep going.

Great company! I did not expect to get so much refunded, and it all went very fast!

Skycop gave me hope that together we can fight this huge companies. Thank you Skycop

po 10 miesiącach musiałam się przypomnieć i po 2 dniach dostałam kompensacje na konto, a już nie wierzyłam że dostanę. dziekuje

Took way too long. From the moment I submitted request it took 3 years to receive the money. After it was confirmed by airlines it took more than a year to receive money from skycop.

I’M ANGUSTED, THIS IS THE FIRST TIME I’VE EVER CLAIMED AND ASKED FOR YOUR INTERVENTION. Osvaldo

Dėkoju už suteiktą kompetenciją už skrydį, tik laukti jos reikėjo du metus.

Cant complain about Skycop. Already complained about airlines.

Skycop send me an e-mail after two years that I still can get back my money of a flight I had to cancel suddenly that time. Very nice surprise! Very good service.

After two years and more than 18 moths after company authorize payment i still having no informations and not received anything, always when i asked about he askme the same document ( acount data ) that i have already sent many times, and said that will be processed in 4 or 6 weeks.. Two things happened here, or they have the worst service ever or they stoled my refund because company have already authorized … When support is contacted he said that a “expert” will contact me by email 🙁

This company is a pure scam. I have been waiting for my flight refund for almost 2 years. 9 hours delay Vienna – Bilbao. Most likely they will file bankruptcy and I won’t see my money. Payout initiated update: Payment from the airlines is initiated. The typical payout period is 8 weeks. We will notify you when it happens! I’m still waiting for it after 6 months from this message. I texted several emails without a reply. Beware of criminals like Skycop.

Nie polecam Od października 2020 roku nie otrzymałam odszkodowania.

I had such a horrible experience with this company and regret using their service. I can’t call it a service though- waste of time. Reference #14f9461e. Filed it in 2019. The payout was initiated more than a year ago but they didn’t reimburse me or respond to my email. Just scammers. NEVER WORK WITH THEM!!!! P.S. even in their lame comment below they couldn’t explain why they don’t respond to their customers’ emails. FRAUD AND SCAM, all I can say.

WHAT A SCAM! 60 weeks since my compensation request has been approved (took 3 months for claim to go through to airline, and it was approved BEFORE the outbreak), and I still haven’t received anything… when it was supposed to be in my bank account in “4-6 weeks.” Whenever I email then, I receive the same BS auto response they respond with here, “turbulent times” “forced to adapt” “thank you for your patience” blah blah blah. 100% that’s the same comment they’ll respond with here. Turbulent times my ass. This company is making bank on others’ misfortunes as if these turbulent times haven’t affected us either. I SHOULDNT BE HOUNDING A COMPANY FOR MONEY I LITERALLY SHOULDVE RECEIVED OVER A YEAR AGO. I’ve been reading the “5 star” reviews, and I do not understand how these people’s money was sent/received AFTER my request was approved. I’m beginning to doubt the legitimacy of those ratings. Claim: c8d56791

3 semanas depois da companhia aerea ter confirmado o pagamento da compensação, continuo à espera da resposta da Sky Cop e do pagamento da compensação. Enviei todos os documentos requeridos pela plataforma e estou sem resposta à mais de uma semana.

Skycop is full of crap – waiting my compensation from 2019… Needless to say that it was approved but never paid… Always the lies about the COVID outbreak, like all the world would stand still. Avoid if possible!!! Claim: 3fe3148c

I think I can be happy to receive something at the end, but overall the experience was far from what I expected. It took me 53 weeks to receive my refund (March 2020-March 2021). Skycop received the money from the airline already in October 2020, but did it pay it out without explanation until March 2021. Did not answer emails, did not provide explanation why their remuneration was increased because of the legal proceedings. However, there was no proof that any legal proceedings ever took place. So just be ready to pay the maximum price according to the price currant.

They informed me in February 2020 that my claim #7bf6abd7 from Sept 2019 was settled and that I would be refunden soon, but it never happenned. Probably, they just received my 250Eur to themselves and stopped replying to my emails. Such a scam! Don’t recommend.

Recomendo este site para quem precisa de ajuda sobre os seus voos…atendimento ótimo

I’m very glad of my experience with Skycop. They were very reactive and effective. It was very simple to explain my problem in the Skycop website’s. I got my compensation after only ten days. They are available and I trust them.

My Claim Id is #507dd5b4, my compensation request was approved from the Airline on January 2020!! Yet I’m still waiting for it. I seriously think that Skycop received the amount and just kept it for themselves. I hope it was just a mistake and they’ll clarify things quickly.

The best ! I am very satisfied with their service, without their help it was impossible for me to receive the compensation.

This is an update to my original post. It will be two years in June since I put my trust in SKYCOP to handle my claim. Despite informing me that the airline (Thomson Tui ) had settled my claim over 10 months ago I have still not received the 600 euro that SKYCOP are owing me. I have emailed them many times over the last 12 months only to receive excuses as to why they have not paid me. Today I have just checked my account with them and they have deleted my account and all my details.Surely there must be ways of dealing with online thieves such as SKYCOP. Be warned keep well away.

Super!!! Ačiū už operatyviai ir sklandžiai išspręstą pretenziją. Sėkmės Jums ir toliau palengvinant keliaujančių žmonių gyvenimą.

Tree other companies refused my case, but Skycop managed to win the claim and got me the maximum compensation. The fee for Skycop services was lower than I expected.

I entered my claim in , they accept me saying my claim was fair and that I should not contact any other companies or the flight company. 4 months later, I have no news, no compensation, no contact, they disappeared and totally forgot my claim. claim #2b67c7a3 I am completely dissatisfied with the service and my cause is abandoned. Do not recommend

I have open a claim with another company, for more than one year now. This claim has been transferred to Skycop. After this transfer, it has been solved in less than one month, and I have received the compensation immediately. Thank You!

Very good service! Smooth communication, great user experience in the WEB. Thank you! Totally recommend.

Skycop helped me with my compensation for flight delay from Tap Air Portugal within 7 days. Skycop is highly recommended

Forget Skycop My husband and I have been waiting for our money for a year.2020. in February it was confirmed that the Austrian Airlines had accepted the compensation of 1200 EUR.We have given you our bank account and we have been waiting for the miracle ever since. Unfortunately you don’t want to arrive. #6e3756aa

Компания ФЭЙК, не делает ничего для нас. Мою компенсацию они получили а мне пишут заготовление сообщение, пишет скорее всего робот на Английском языке. Если тут оставить отзыв Положительный то вас ответить на Русском и тоже заготовкой. В итоге, я обратился в другую компания, которая через ТРИ ДНЯ дала ответ, что по вашей претензии вопрос с Авиакомпанией закрыт через другого посредника. Получается что этот Skycop вопрос закрыл, деньги получил и кормит своими сообщениями про COVID-19 итд. НЕ СВЯЗЫВАЙТЕСЬ.

I am at all is not happy because I have ticket fly from 21 December government is cancelled all fly for UK is not my fault I ask you for offend me many back you said I don’t give you back many because you don’t have insurance this is not reason is a not good company

Après avoir fait appel a Skycop pour une indemnité auquel j’avais droit puisque les autres voyageurs ont été rembourser en direct avec la compagnie sans passer par Skycop et moi j’attends depuis janvier et toujours rien que des réponses type.

Any law firm can get compensation from airline on your behalf but you have to hire another law firm to recover compensation’s amount from skycop. It took exactly one year to reach compensation amount in my account where as skycop got this money from airline in February 2020.

Seit 2018 warte ich auf versprochene Kompensation! Ich bin der Meinung, dass sie einkassieren und nicht weiterreichen. Nicht reinfallen! Seit daher meldet sich keiner. Die email ist nicht mehr aktuell. Es geht weiter- ich habe im Anschluss auf diese Veröffentlichung eine Email erhalten. Angeblich habe man versucht mich telefonisch und per Email zu verständigen nachdem ich bereits mein Perso und die Unterschrift zur Bearbeitung weitergeleitet habe. Schön blöd von mir!!! Sie wollen mir aber nicht zuschicken was an Breifverkehr mit dem Flugunternehmen gewechselt wurde. Sie haben das Verfahren angeblich eingestellt! Klar ! Ganz spontan nachdem ich Perso und Unterschrift zugesendet habe. Meine Adresse hatte man auch!! Lasst davon die Finger weg!!!! War ziemlich leichtsinnig meinw Daten so preiszugeben, die konnten jetzt was immer auch machen, nachdem sie meine Vollmacht hatten! Und sich jetzt doof stellen.

Работа по заявке #db8b03d4 не производится от слова совсем! В феврале подала заявление на компенсацию, до сих пор нет движения! Все запросы компания игнорирует, летом отписывались хотя бы, а теперь вообще не отвечают! Похоже на мошенничество! Авиакомпания подтвердила компенсацию, а денег от Skycop нет . Обращайтесь в другие компании, возможно, там повезёт больше.

Не могу получить компенсацию с февраля 2020 года . Тех поддержка не отвечает на письма. Рейс Сингапур- Париж .рейс от 12 февраля 2020г . # рейса AF0257. Писал и в Инстаграмм и в саппорт . Глухо . Сначала отвечали -ковид . Затем и вовсе перестали реагировать. Не рекомендую работать с этой компанией. Поскольку Компания зарегистрирована в Вильнюсе , данные ее регистрации, Юр. Адрес указаны на сайте. То есть смысл обратиться с письмом в Прокуратуру г. Вильнюс. Rinktinės str. 5A, LT-01515, Vilnius, Lithuania. Для того, чтобы они обратили внимание на эту компанию в части законности ее действий.

ATTENTION ATTENTION !!!! Méfiez vous de Skycop !! Cela fait bientôt 3 ans que ma réclamation est lancée avec Skycop auprès de Royal Air Maroc (depuis 2018). Royal Air Maroc accepte de nous indemniser ma petite famille et moi depuis 1 an. Jusqu’à aujourd’hui je ne vois toujours pas l’argent. Skycop retient ma part et refuse de me le verser. J’ai signé des documents, envoyé des pièces d’identité, mon RIB, tout ce qu’il demande !! Puis, le dossier affiche que le paiement de 1200 € est lancé que je l’aurai sous 8 semaines. Mais rien depuis presque 1 an. Pire !! Ils répondent plus à mes mails !! De vrais escrocs à fuir !!

#5ae40c7d Despite my claim being paid out to skycop from airline back in February 2020 they have still not paid out to myself and holding my money guess they like the interest they make off everyone. Very disappointed and angry . They never respond to emails on a personal note. But use the same answer that they give others blaming COVID not helpful that’s if they reply at all. Be very careful when choosing who to handle your claim I would never recommend and would say they are a scam

#1b30d8c0 still waiting more then 1 year Even few last emails I sent… Didn’t got reply… So that’s not nice… You can’t trust this company…

#fb57ea97 Прошло еще больше месяца, после того как я получила очередную отписку. Теперь они пишут о ВОЗМОЖНОЙ ПЕРЕДАЧЕ ИСКА В СУД. НО КОМПЕНСАЦИЮ УЖЕ УРЕЗАЛИ ДО МИНИМУМА. ДРУЗЬЯ!!! КОГДА ВЫ НАЧНЕТЕ ДЕЛАТЬ СВОЕ ДЕЛО ПРОФЕССИОНАЛЬНО? ЕСЛИ НЕ ХОТИТЕ ЗАНИМАТЬСЯ ДЕЙСТВИТЕЛЬНО СЛОЖНЫМИ ДЕЛАМИ, ТО ЗАЧЕМ МОРОЧИТЕ ГОЛОВУ ЛЮДЯМ? СКОЛЬКО МОЖНО ЖДАТЬ? ТАКОЕ ОЩУЩЕНИЕ ЧТО ВАШ РАСЧЕТ НА ТО ЧТО ЧЕЛОВЕК ЗАБУДЕТ, А ВЫ В СВОЮ ОЧЕРЕДЬ РАСПОРЯДИТЕСЬ КОМПЕНСАЦИЕЙ ПО СВОЕМУ УСМОТРЕНИЮ. ОЧЕНЬ ЖАЛЬ ПОТЕРЯННОГО ВРЕМЕНИ,

I’m really disappointed in Skycop. I’ve raised a claim #906b1556 more than 18 months ago and till now I didn’t get my money back. I was told to wait a little bit because of the covid-19 situation and so I did. Then, time has passed and I’ve sent multiple emails with no response. BE CAREFUL before submitting a claim on Skycop

BE CAREFUL ! My claim has been approved by Airline in January 2020 and compensation has been sent to SKYCOP. Now, they are holding my money and they are refusing transfer them to my account. #561f13cc

very good and fast pay and they fight hard for us thanks a lot

Ueberhaupt keine Reaktion, kein Service, nach 5 Monaten kein Reimboursement. Ich glaube die kassieren nur, ohne nie was den Kunden zu zahlen

Date of experience: October 06, 2020

Jau nebesitikėjom sulaukti kompensacijos už vėlavusį skrydį. Ačiū, SkyCop, kad nenuleidote rankų 🙂

We had a flight delayed for about 10 hours a while ago, there was very little information or help from the airline, they wouldn’t even offer water. We’ve made a claim through skycop and are very pleased with how they handled the situation, we ended up receiving the compensation.

good company, works great

We have travelled to Georgia on the 8th of March and returned to Lithuania on the 11th of March. The return flight was delayed for about 4 hours. Having got home we have contacted the Skycop under the recommendations from a friend of my husband. Yesterday i.e. on the 17th of September we have received the compensation. Thank you the whole starff for kind service and fluent cooperation. Will definately contact them in the future if there’s a need. Good luck to survive this tough period.

Estoy esperando desde hace un año que skycop cumpla con su trabajo sin éxito alguno. Ya he mandado muchos mensajes de queja sin que haya ningún cambio. Mi consejo es hacer los reclamos con otra empresa. Esta no funciona

standby *****

Skycop helped me receiving a compensation for a canceled flight. This process takes time, but it’s worth the wait. They’ve always responded to my emails and answered every question. I honestly recommend Skycop.

The process was quite long because of Covid but finally I got my compensation. Thanks, Skycop!!!

Submitted a claim almost a year ago, received compensation for a disrupted flight only this month but despite the fact it took quite long since I have finally received my compensation, I am satisfied that Skycop was constantly updating me about my claim’ status, responding to my emails promptly and ensuring they are fighting for my rights till the very end. Thinking to use their service in the future once again if facing any other flight disruption.

Szybko i sprawnie zajeli sie moja sprawą. Wystarczy przesłać dokumenty i odczekać chwile i sprawa załatwiona. Super, że są takie Firmy DZIĘKUJE

The communication was really good, but not fast enough. But I’m satisfied.

I had a really good experience with Skycop!

Denied boarding on my flight to Sofia due to lack of seats onboard. As I have paid for my ticket and get there with significant delay and not on a flight I had to board, I believed I should be compensated. However, airline refused to pay me anything. Then I have tried Skycop and they said ‘ok, you can get the compensation’. Then they kept me updated until the compensation was finally paid out. So I received almost 500 euro via bank transfer. Thank you, will use your service again.

I had a terrible experience when airline cancelled my flight from Luton to Faro. I had to take much more expensive flight to get at my destination and Ryanair refused to give my any compensation. After abandoning all the hope I turned to Skycop and two months later they told me that I will get a compensation which really got a week ago. Thank you.

Despite our claim being instigated in May 2018 through Skycop, for compensation for two EU flights in April 2018, it has taken this firm two and a half years to finalize. They asked us for our bank details for payment on 15th January 2020, an indication that payment was imminent! Payment did not arrive until September 2020, and even then, it was after we instigated enquiries with the airline, the Spanish financial ombudsman Yes, we have had COVID-19 starting in march2020. We have since found out that other passengers on the same flight, claiming compensation by themselves had been paid out inside 14 months. Our advice is …. claim the compensation yourself, it’s easily done online, with loads of templates available, and in any case, please avoid “SKYCOP”. Our experience with them has been very negative, from the poor timeliness of emails, to the excuses received to the extent that it takes 8 weeks to transfer the funds to our account…….? REALLY !!??!! You pay 30-35%of your compensation to this firm which, over a few flights for some paperwork and emails? It’s a fair whack!!! So, please ….avoid SKYCOP and do the claim yourselves………!!

WARNUNG! UNSERIÖS!!! Trotz glasklarer Forderung warte ich seit fast 2 Jahren auf mein Geld, obwohl Airhelp 50 Prozent!!!! des Betrages dafür einfordert ( falls ich das jemals bekomme). STATTDESSEN steht der Gerichtsvollzieher vor meiner Tür und fordert VON AIRHELP NICHT BEZAHLTE GERICHTSKOSTEN ein. Trotz mehreren Kontaktversuchen werde ich vertröstet bzw es gibt keinerlei Erklärung oder Problemklärung. Leute, lasst euch nicht von diesen Bewertungen blenden. Hierbei handelt es sich um eine unseriöse Firma, lieber andere Anbieter oder es am Besten selbst versuchen, seine Rechte durchzusetzen. Statt in aller Ruhe auf das Geld zu warten ( wie es versprochen wird) steht der Gerichtsvollzieher vor meiner Tür und droht in meine Wohnung einzudringen wenn ich die Gerichtskosten nicht bezahle!!!

never again unclear process, lasted for 8 months , despite last 6 month decision has been taken and i simply waited for a payout. i was charged maximum, despite explanation, why additional actions were required from skycop. i haven’t been informed during application period that comission could vary.

#1d5447ee I submitted my claim for compensation in November, 2018. It took two years to get compensation from the Airline. I would like to pay attention to the fact that Airline initiated compensation in the January, 2020. As per signed agreement with Skycop, compensation should be transferred to the customer within 8 weeks from the date of initiation. Therefore payment was initiated before Covid-19. There were no restrictions in EU, that time. Skycop has confirmed that compensation for the claim #1d5447ee is already initiated by AirBaltic, therefore there should not be any further delays. There were no clarifications of the reason for delay in final payment. I wrote many emails, but never had reply apart from automated, copy paste replies which are not helpful and not bringing any clarification on the matter. I’m very disappointed in Skycop, as a company incorporated in EU, they do not respect The Consumer Rights Directive.

Fraudsters in their purest form. I am very ashamed that this company spoils the reputation of the whole Lithuania.

Date of experience: August 19, 2020

Labai blogas aptarnavimas. Pretenzija buvo svarstoma beveik metus laiko. Elektroniniu paštu atsakymo nesulaukiau, tik parašius kad kreipsiuosi į vartotojų teises sulaukiau informacijos dėl pinigų grąžinimo.Labai nusivyliau aptarnavimu.

Sto ancora aspettando il risarcimento dei soldi da circa 8 mesi. Ho scritto più volte a skycop e non ho ricevuto risposta. Hanno ricevuto i soldi del risarcimento dalla compagnia aerea a cui ho fatto richiesta ma ancora non mi hanno mandato i soldi. No comment

Everything was OK, but payout was longer (I am not sure if it was due to coronavirus. It took longer about 2 and a half month.) The whole process took a year. It was annoying but money came.

They have already received my compensation money from the airline company since months and they haven’t transfer anything on my bank account. I emailed them a lot of times and they reply always with lies (delay due to coronavirus) and automatic responses. I suppose I will have to start a legal action to have my money back. EDIT: other 20 days have passed and no answer from them. They also stopped answering my e-mails. SCAMMERS!!!! EDIT: At the end, after I contacted a European customer service, I managed to get my money. The procedure should be much smoother and faster.

It was the second flight compensation company that I decided to ask for help. The first one had no luck with my cancelled flight even though it was cancelled due to strike. This time however I got another cancellation on my flight from Athens to Berlin due to ‘bad weather’ – which obviously wasn’t the case. After filling in quite a simple form I was told that they can start working on my compensation as it wasn’t as hopeless as I thought. In April I was told that it can take longer than usual because the airlines are not as responsive as before due to a crisis, but in July I finally got the money. So it is finally worth a little effort.

Today I finally received a compensation for my cancelled flight from Luton to Katowice. Skycop did not communicate much but i did receive a couple of emails to keep me updated on my claim progress. After the last one it seemed that the airline is paying the compensation but it was almost four months till the money reached my account. But it happened. So thanks all – it was worth it.

The only thing you have to remember when using service such as this is patience – however, in my case it is better than asking for a compensation from the airline directly. That’s because I was ignored first and then refused the compensation when my flight from Paris to Riga was delayed for the whole night. But Skycop managed to convince the airline to pay me money so finally I get it all after three months of waiting.

Don’t trust this company. Asked for help on 2019-10. Was promised that payment is done within 4-6 weeks. 9 months later I am still waiting for my payment and company is not giving straight answers if they received a compensation from airlines, claiming it’s difficult time for all aviation industry. Now they are not even bothering to answer emails. Update: I’ve proof I have contacted your company 7 times, no one could answer if you received money from airlines or not. Claim id: 5401bab7.

BE CAREFUL ! It is already 9 months I am in touch with SKYCOP. My claim has been approved by Airlines in January 2020 and compensation has been sent to SKYCOP. Now, they are holding my money and they are refusing transfer them to my account. It is illegal !!! #561f13cc

Received an email in February (before the pandemic) stating I should be receiving my payment within 4-6 weeks for a claim I made in NOVEMBER. It’s been 14 weeks and still nothing. I emailed them several weeks ago and received the same message they’ve been responding with to people here. I should’ve just contacted the airline directly or used AirHelp. Edit: Almost 2 months later and still nothing. On top of that, they’ve stopped responding to my emails. WHAT A SCAM.

I can confirm that my full payment had been made by SKYCOP. Thank you very much. I agree that it was a hard time to SKYCOP due to COVID19 situation.

Lėtas aptarnavimas, prastoka komunikacija. Pinigai iš skrydžio bendrovės senai pasiekę Skycop organizacija, tačiau kol pats nepradedi jiems siųsti dokumentų su pervedimų išrašais tol nesiskubina pervesti jokios kompensacijos.

Submitted my claim in October 2019. It was very straightforward one and it was accepted. Never heard from them for several weeks, so after patently waiting I contacted them again in March 2020. In their reply they told “your claim is almost completed”. Never heard from them since. Send them the last inquiry today – going to forward the case to my lawyer to initiate legal action against them for outright fraud (pocketing clients money they receive from airlines). It’s no longer about quality of customer service its criminal fraud

Not a professional company. Cannot apply the Regulation correctly.

Visi procesai vėlavo, skycop laisva ranka nurėžė pusę visos kompensacijos sumos, nors kitose bendrovėse pildę draugai – gavo didesnę dalį kompensacijos. Nebuvo kontaktuojama ar klausiama dėl sprendimų priėmimų. Kitą kartą rinksiuosi kitą įmonę kuri užsiima šiais procesais.

I started a process with Skycop in November 2018. After waiting for almost 2 years, they now tell me Vueling paid me 500€ so that I need to pay Skycop 151€. I have never received any compensation from Vueling since the first thing I tried to do before contacting Skycop was asking Vueling for the compensation and they refused. Skycop never asked me to provide my bank details so I don’t understand how I was supposed to receive the compensation. Even though I reply the emails saying I did not get any € from Vueling, they never reply back. They just send me emails with their bank details asking me to pay them.

Skycop helped me recover a full refund for a delayed BA flight by chasing the airline on my behalf for over 9 months. Thank you!

I can recomed skycop.com. Even my flight was cancelled because of Covid 19 reason, Skycop.com was very professional in comunicating and explaining the situation, so next time i will deffinetely choose them!

Sunt dezastru ,am făcut claim in Octombrie și nici acum nu au rezolvat nimic deși Wizz AIR spun ca le au virat banii de câteva luni.

Do not trust Skycop’s lies and do not waste your time. Submitted my claim in November and until June these guys were blaming Covid-19, the airline and lied and avoid paying my claim, which was already transferred to them. Only when I got a written proof from the airline that the transfer has been made Skycop ages ago and threatening with legal actions, I finally received my claim. It’s much more efficient to claim through the airlines directly, you won’t be stuck in a loop of dishonest emails and will also save some cash.

Rating is lower just for slow communication. Sometimes information when I am going to get a compensation was misleading. I’ve got compensation after 7 months since the first contact with the company, and I am glad that they helped me to get it, but it was very hard to communicate with customer service since responses were very slow.

Got money for my delayed flight. It took a long time, but eventually I gor the compernsation.

One of the worst experiences I have ever had. Over 7 months to get the compensation -a lot emails sent and the reply’s always the same bla bla. Only when I asked to cancel my request did they actually make the transfer… never again with these people 🙁

I do not recommend this company! I’d suggest fighting for your claim yourself instead of asking them. First they were really friendly and helpful. I thought – great! Later on when the compensation was confirmed – they started ignoring my e-mails, and lying. In every e-mail they used different excuses. I had no other choice than to contact the Airlines directly and finding out that the payout was done 2 months ago, meaning that Skycop has received the compensation. I thought two months is a decent time to do a bank transfer, but I see that this company thinks differently and just ignores their customers. In the end they are left with my money and it doesn’t look like they are planning to transfer it. And I don’t get any responses from them. claim id: #ff9b48f7 Edit: Your comment is another default message. Have you read my review? As mentioned you were already paid from the Airlines, so why are you saying that it takes more time to get the money? Additionally you say it affects both – airlines and you. Yes it does, but in this case, Airline paid you so you shouldn’t mention them in the reply, it’s all your responsibility!!!!!

I have been pursuing Air Iberia for a year due to a flight that was denied boarding + the cost of the replacement flight and compensation for the year it has taken (so far) of pursuing them for the compensation. The case was with the CAA, who just kept telling me that iberia had not responded. I contacted Skycop and filled in my details. I tried to contact them many, many, many times to say that they case looked like it was only dealing with part of the claim the 250eur statutory min payment for denied boarding and not the replacement flight. When they EVENTUALLY responded about a week later they told me they couldn’t handle my case because it was too complex. I thought that’s the last i’d hear of them. Now the airline claims they have made a payment, and I told them they have not contacted me, nor made any sort of payment to me. After tracking down the payment, it turns out they have make the payment to SKYCOP who have kept it quiet and not contacted me to tell me the payment has gone to them, even though they were not representing me. Now I’m messaging them to tell them to refund the payment immediately, but of course, there is no getting hold of them. Messages going un-read. THIEVES

Bad experience, they actually didn’t fight cos EU regulacy doesn’t cover Air Canada even if my last connected flight was in Europe. Obviously Air Canada is untouchable, already trying to find a good lawyer in Canada. They offered f….. coupons for cancelled flight, we waited more than 24 hours in Amsterdam cos of Air Canada and they choose policy to offer coupons. And it’s even not related to corona virus. Hope that I can help somebody else with this, don’t reserve at Air Canada, budget air. Regarding Skycop I expected more. ID #47c5c553 Lets try differently, I got an answer from Skycop that my claim is 47c5c553, my mail should respond to 47c5c553-cs and ending by your mail and signed by Renalda Gaidamovic

I wonder if positve reviews are real or scam? Worse experience ever. My girlfriend made a claim in JULY 2019, Skycop got the money but as today (April 2020) they say they don’t know when the money will be transferred! No address on their website, just a phone number from Lithuania, that is not working, UK phone numer not active. The excuse now is the corona virus (that happened months AFTER they got the money), the pandemic is probably stopping the person replying to your emails with vague excuses to ask to the colleague sitting next to her in their small office to process the payment. There are many companies in this business that operate better and more transparently: first of all with other brockers the airline pays YOU directly, then you pay the commission to the brocker (about half the amount stated in Skycop website). With Skycop they get the money directly and…. googdbye! Many emails of fake excuses untill you get tired and let go. Edit after their reply: now with COVID they have the perfect excuse. But I know from the airline that they got the money LONG TIME BEFORE the Covid crisis (about October). So, why they didn’t transfer the money yet? Simply because they don’t, only excuses after excuses, until you get tired. Avoid if you don’t want to loose your money

Disappointed. My flight in December 2019 was delayed, in December I turned to Skycop. With their help at the beginning of JANUARY (!) 2020 Wzizair confirmed the payment, but there was no compensation in February 2020, instead Skycop requested more documents from me (and I submitted them to Skycop immediately), BUT after another 2 months I still have no my compensation (and this time Skycop “covers” with Coronavirus pandemic! By the rules of Skycop: the payment from aviacompany should have occurred within 4-6 weeks from it accept the claim, that means, that I needed to get my compensation on February/early March (and it is before the official start of the pandemic), but compensation (agreed by the Wizzair) has been delayed for three months (from the side of Skycop)! For me it seems like Skycop have received compensation, but are hiding behind a pandemic to forward it to the Client. May be someone have the same experience?

Useless. 6 months without much communication or progress on a clearcut claim.

Everything was done on Time, what is most important thing. It is not the first time when I am claiming airlines, but comparing with competitors – SkyCop has great user friendly interfaces to submit claim and constant communication with client, explaining status with your claim – is great example how companies should act, especially with the customers who had disruptions and had bad experience within their flights. Thank you for SkyCop Team.

Отвратительная работа. Больше никогда не обращусь и других предостерегаю. Очень похоже на мошенничество. Более 9 месяцев длится дело. Все, кто с моего рейса обращались к другим посредникам (airhelp, compensator) ещё в декабре получили компенсацию. Мне сначала прислали 2 письма, что нужны дополнительные данные по счету. А потом, что проблема с короновирусом! При чем тут коронавирус?! Если авиакомпания уже перевела им деньги, и я это точно знаю, подавала запрос! Почему они просто не переведут мои деньги со своего счёта? При том, что их процент и так самый высокий среди всех посредников, которые уже все выплатили. Жду ещё немного и собираюсь обращаться к адвокатам.

Очень не довольна как работает компания. Дело длиться уже больше 9 месяцев. У меня был отменён рейс Милан-Москва (#e2219bf8) Каждый раз когда я писала письмо , всегда ответ один мы боремся за вас и так далее… Потом пришло сообщение , что бы я отправила данные банковского счёта . В этот момент я обрадовалась , думаю наконец-то. Отправила все свои данные и опять тишина Сейчас уже в ответах писем получаю : «Сложная ситуация из за вируса» «сейчас проблемы , кризис не только у авиакомпаний , но и у нас всех» Не думала что стольно проблем будет !

Compensação de voo corretamente recebida e num curto espaço de tempo.

skycop refuses to transfer compensation to me based on reason that “air transport industry experiences difficulties” and they are cutting off expenses… However, I contacted airlines directly and it seems that they almost instantly transferred compensation to skycop ~6 weeks ago. Skycop LIED to me that they will continue fighting for my compensation, while my money were in their account for more than month all along! Most terrible thing is that they, knowing their situation (cannot pay money for some reason unknown, because they refused to tell me and finally ignored me) are still sending promotion letters “suggesting to remember all my trips in last 3 years and to fill compensation form”. NEVER AGAIN.

Компания очень не серьёзная. Во-первых они два раза взяли у меня данные паспорта ,первый раз потеряли или не знаю что случилось ,они попросили второй раз ,это случилось примерно через три месяца как я дала паспортные данные первый раз. Обратилась пр поводу задержки рейса Франкфурт – Москва.#272c46e2 Они несколько раз отписались ,последний раз в ноябре . . И на этом все. Ни ответа ни вопросов . Не выбирайте эту компанию , вы только потеряете время и нервы. Мне по истечении почти 8 месяцев ,со дня подачи заявления ,придётся обращаться в другую компанию . Компания Skycop очень не серьёзная.

Only use this company as a last resort. One of the worst experiences I have had with any company or service. It has now been over 3 months since I launched my claim with SkyCop, and 7 weeks since I was told that my case was approved and my refund is being processed. After 6 weeks of waiting I reached out only to be told that they are sorry and will speak to the finance department. Then I was told that my payment will be further delayed for an indefinite amount of time due to Coronavirus, putting blame on the airlines for not issuing my refund on time. I reached out to my airline and found out that this was a lie, that in fact they already settled my claim with SkyCop and that my refund is already processed. This means that SkyCop flat out lied to me saying that payment was delayed due to airlines experiencing issues, and they are withholding my money just because they can. Absolutely unbelievable. I then asked for a complaints department and was told that there isn’t one. What kind of company is this? DO NOT USE THEM! I know two people who were on the same flights as me and got their refunds sent to them within two weeks when dealing with the airlines directly. It is coming up to 4 months for me and I have no idea when I will get my money. Edit: Below you will notice the response from SkyCop, once more ignoring what I have written above. They already received the compensation that I am owed from the Airlines and are withholding it and using Coronavirus as the excuse. “We are all in this together” yet you hold all of my money for an indefinite amount of time, and then when you give it to me, you will take a 25% cut. Unbelievable.

This is the first time to successfully receive the compensation for the delay flight ,thank you so much!

It took a while to receive the compensation, but what was done very well – the team communication and willingness to help.

Last February i was travelling with my wife to New Zealand from Frankfurt. Frankfurt – Singapore – Auckland. Our flight in Frankfurt was delayed for more than 8 hours which caused us to miss our connecting flight from Singapore to Auckland. And when we finally got to the next available flight, that one was also delayed for technical reasons for another couple of hours. We were flying Singapore Airlines. And although their staff is extremely nice and the service is good, we were pretty disappointed to hear they refuse to give us any compensation at all. And we tried to contact a couple of other claims management companies but they said none of them want to go against Singapore Airlines because of the possible high legal costs and grey areas in Singapore Law, although they agree with us that our claim is completely justified. We contacted Skycop and after checking our documents and claim they immediately accepted the task, and warned us it could take awhile. We filled all the documents online, friendly staff helped us and answered in detail on all of our questions, and they contacted us from time to time by e-mail to inform us on the progress of our claim. On 23.10.19. we received the best possible e-mail from Skycop – Singapore Airlines gave in and we received the full compensation. Of course, it took awhile for them to actually pay, but i can now proudly say that we received our compensation in under a year. 🙂 We are very grateful to all of Skycop’s staff for proving that you can fight the big ones, and wish them all the best in the future so they can help others like us. 🙂

I never thought that I could load my claim to Airline before. Loading claim is such a time wasting task and most people will give up finally. It is so great for Skycop to help doing this difficult job for me. I am sure I will introduce your service to whom have the same problem. I believe Skycop will do the best interest of customer. One very important thing I stressed that we should 100% trust on you even it may a little bit longer. Do not fall on the side of airline as it tried to split you and Skycop.

Absolutely wonderful experience. It took a long time for them to finally prevail (I can only imagine how terrible it must have been dealing with Vueling, which is in my opinion a completely corrupt, immoral, shameful excuse for an airline). They gave me pleasant updates throughout the process, customer service was great, and I felt that they were really fighting for me. Thanks!

This was my first case with an air company (flight delay and therefore some plans’ ruin) and I applied to Skycop for assistance and they did their job just great! Very professional approach and awesome communication – really satisfied and highly recommended!

Спасибо большое за помощь в получении компенсации! Буду рекомендовать Вашу компанию!

Thank you for helping me after a disastrous journey! I hope I never experience this again but if I do, I’ll be sure to contact you again!

Needed to initiate contact with customer support to provide bank account credentials to receive compensation. They didn’t do this from their side.

Pretenzija dėl skrydžio vėlavimo išspręsta itin greitai, pinigai pervesti per iš anksto nurodytą terminą, aptarnavimas malonus ir operatyvus.

Response was very good on every mail and correspondance was perfect.

I thought I was a gag but later on realised the best firm to contact in terms of flight disruption and your compensation will be claim accordingly. Thank you skycop

Foi um processo um pouco demorado, fiz a reclamação em Junho e recebi a minha compensação em Março, contudo valeu a pena, foram super atenciosos e prestativos, esclareceram sempre qualquer dúvida que tivesse e acima de tudo lutaram pelos meus direitos. Se um dia voltar a acontecer algo do género é ao skycop que vou recorrer. Muito obrigado.

Me and my colleague received totally different amounts of money (she received twice more than me) for the same canceled flight – that’s really sad and disappointing.

Спасибо большое Skycop. Коммуникация на высшем уровнем. Советую!

Date of experience: March 09, 2020

Skycop came through with compensation for my delayed flight. It took quite a few months, but they had success whereas I had gotten nowhere. There was a little problem working out the transfer of the funds to my US account, but they were persistent and got it done. I was pleased with the responsiveness of Skycop’s customer service specialists.

Thank You, Skycop works hard and knows how to help.

I got my refund for the plane, a bit late but everything went fine, the communication and everything was very correct. Everyone replied in time and to all of my messages.

I used Skycop’s services with some reluctance, as I didn’t believe it would be possible to get compensation for a delayed EasyJet flight. However, they were tireless and never gave up, and succeeded. I received my compensation. Impeccable service.

Muito bom… recomendo

Fraud company.. Initially they said that claim was accepted and then they are saying claim rejected… !! what a scam !!!!

Skycop is an excellent company with a high class team. We applyed to Skycop with a claim against avio company who postponed our flight to the next day. Irrespective of airline’s very poor willingness to cooperate, Skycop made a fast payout covering the risk of not getting the compensation from the airline.

Date of experience: March 02, 2020

Merci à skycop j ai bien reçu mon indemnisation. Équipe efficace et réponse à toutes questions posées rapidement. Je recommande a tous. Merci .

Good day Skycop Team, today I finally received a compensation, quikly and at a low transfer cost. Thanks, Best Regards, Vasyl Tabarcha

Kompensacija gavau!!! Labai Jums ačiū!!! Tikrai rekomenduoju visu 100 proc! 🙂

Чёткая компания. Выиграли компенсацию за отмененный рейс. Работают как часы. Рекомендую.

Thank you skycop team for the help your provides.. Recommend everyone who needs this type of help..

Мы получили обещанную компенсацию!!! Даже не верится, но это так!!! Фирма молодец! Всегда были на связи, ответы мы получали в течении дня. Жалко не знали про такую фирму раньше! Если будет повод, то обязательно обратимся! Спасибо!!!

Great company to deal with and kept you up to date with how the claim is progressing since it is a long process. Our conversations with the airline in concern were very short and offered no help to solve the issue of my flight been cancelled with no warning or reason as to why. We were only asking for half of the compensation that Skycop got us so we are super happy with the outcome. Thanks

Thank you Roberta and his team to handle my claim in which my flight back to Hong Kong was delayed by over 9 hours during my trip last year Sep. Finally they’ve made it and I can receive the settlement. Actually I’ve tried several similar companies for my claim but finally I chose and authorize Skycop to be the only one representing me to negotiate with the airline and handle all the procedure, just because their replies are the promptest and most professional! So finally, my settlement is made! And I’ll save it down for my next flight claim (in case) in my future European & US trips.

Thanks a lot! Very fast and professional work!

O processo foi um pouco demorado do que havia sido previsto, mas no final deu tudo certo e eu recebi a compensação do vôo. A equipe foi muito atenciosa. Sempre que eu enviava um email com alguma solicitação de informação, fui sempre prontamente atendida, não deixando dúvidas nenhuma. Parabéns pelo trabalho!

Facilita bastante para a reclamação de voos.

very goods service. fast refund. recomment!

La atención es muy buena y quizás hubo un poco de retraso pero estoy satisfecha porque ya recibí mi compensación

Great experience! Good communication!

I had two Norwegian flights cancelled and was recommended Skycop to use for receiving compensation. But what a mistake. While they did compensate me for one of my claims (after I had sent them multiple e-mails to understand what is going on), I still have not received compensation for the other claim. Oh, and on top of that, they told me that they already sent me my compensation to the bank. What?! Where? Magical invisible money! Instead of being an honest, customer friendly, and painless experience, it became the opposite. Oh, and at first, the e-mails are great and re-assuring. But once it becomes time for you to be compensated, the atmosphere changes. I am fine with them taking a chunk of the reimbursement, granted that they do their job well and quickly. But this whole holding-your-money-as-long-as-we-can game is awful and one can’t help but feel completely scammed. And if you don’t complain about it to them, you most likely won’t get your compensation ever. I do not recommend and will not use them for any future claims. They lost a customer. Oh, and if I do receive my compensation at some point after this review, I’ll be happy to update the review. But for now, alas, one star (0 stars if I could). And I’ll continue spreading the bad review so that less people fall into this trap. P.S. Also, check out all of their great reviews! Isn’t it strange that they are all coming from people in similar areas where the company is from? Definitely a scam.

Date of experience: February 21, 2020

Awesome! After a very long battle with Airbaltic, Skycop has won and I just received the compensation. The communication was smooth and they always kept me up with the progress. Thank you so much!

Thank you Mantas and SkyCop team for your help solving our claim. with regards, Ina

Sveiki! Džiaugiuosi, kad gavau kompensaciją. Geriau vėliau, nei niekad. Linkiu jums kuo geriausios kloties. Ačiū, kad padedate išspręsti iškilusias problemas ir nuostolius! Pagarbiai, Laimutė B.

Merci beaucoup à vous. Je suis extrêmement contente

Very good customer service and very quick, I would recomend this company!

very happy to have received flight compensation. It took a long time to complete but the skycop team has been very persistent and helpful during the process.

Provided all the necessary information and helped with the delayed flight. Thank you for the compensation!

Somehow the took very very long time since until compensation. It took even nine months… Anyway, thanks!

Date of experience: February 19, 2020

Мы так же пассажиры этого злосчастного рейса Тенерифе-Рига на 07.02.2020. Я, например, сегодня получила от фирмы Skycop письмо, где указано, что оказывается была забастовка! Ну может пилоты действительно не хотели лететь на неисправном самолете?! Тогда наверное это можно считать и забастовкой!!! Я подумала, что наверное было бы как то корректнее всем пассажирам, обратившимся с претензией, отвечать одинаково! А то как то странно, мы летели одним рейсом, у меня забастовка, а у дамы, которая писала свой отзыв передо мной, закрытое воздушное пространство!

Наш чартерный рейс Тенерифе- Рига от 07.02.2020г. который должен был выполнен самолётом авиакомпании SmartLynx Airlines в 14:05 отложили до 08.02.2020г. 9:00 утра из-за неисправности самолёта. Нас высадили из самолёта, мы несколько часов ждали багаж. Было предложено 3 автобуса и обещание ужина, завтрака , устройства в хостел и утром доставка обратно в аэропорт. Вместо 3 автобусов приехали только 2 . Остальным пришлось добираться на такси. Необходимые детали для ремонта самолёта были доставлены в аэропорт. Рейс был ещё раз перенёс на 13:34 08.02.2020г. По прилёту в Ригу я и многие пассажиры подали в вашу компанию заявку на компенсацию за отложенный на 23,5 часов рейс. И сегодня нам пришли ответы об отказе в компенсации. Объяснение очень некорректное. ,,Основной причиной сбоев рейса явились ограничения контроля воздушного движения Здравствуйте, к сожалению, мы должны Вам сообщить, что претензия #cf6d6227 относительно сбоев рейса Tenerife South Airport – Riga International Airport была отклонена. Получив ответ SmartLynx Airlines, мы еще раз проверили Вашу претензию и вынуждены признать, что в данном случае авикомпания права. Контроль воздушного движения ограничил маршрут Вашего рейса, что явилось причиной его сбоев. Согласно международному праву ограничения контроля воздушного движения признаются особыми обстоятельствами, которых нельзя было избежать (extraordinary circumstances). Отозванные или отложенные по причине особых обстоятельств рейсы не компенсируются. Мы очень сожалеем, но согласно правовым актам компенсация за этот рейс SmartLynx Airlines не причитается. Всё же мы надеемся, что если в будущем Вы столкнетесь со сбоями рейсов, Вы вновь оратитесь к нашей команде и позволите представлять Вас в борьбе за компенсацию. Всего Вам доброго! В другой раз нам действительно удастся приструнить авиалинии! Если у Вас возникли какие-либо вопросы, мы с удовольствием поможем – просто ответьте на это письмо. С уважением, Renalda Gaidamovic | Client Service Specialist,,

Used Skycop services a couple of times. Both times successfully received the money in few weeks. So far happy with the service.

Realistically it could have been a 2-3 star review for claim handling taking too long if not recent events. After around 1 year of handling (around mid-December, 2019) claim status had eventually changed to “Payout initiated” and SLA was showing 6-8 weeks for processing. Tried to get the exact date, but was told to relax and that I will be notified when it happens. Needless to say, it didn’t happen neither in 6, nor in 8 weeks. When contacted, Skycop admitted they “forgot” to do the transfer. Few queries asking to tell when exactly will they do the transfer, but they just don’t seem to be able to go beyond “as soon as possible” and “we will notify you” in their operations. And neither of those seem to be giving any results. Bad luck? Maybe, but for me personally – more than enough to pass on them in future. Claim #e2efc628 for anyone in Skycop interested in lessons learned.

I am very happy with the service that was provided. Very easy to use and very professional and quick clients support. I was kept updated through all the process and I am delighted that the company managed to receive the compensation from the airlines, since when I personally applied for the compensation – airlines rejected my claim. Highly recommend!

Excelente trabalho, é um processo que demora , mas que vale a pena pois acabei por ser reembolsada .

All fine just little bit to long process If you have no patience to deal with flight company, but have a time to wait then it is for You.You can trust them I have got what they promised to me just as I have said before bit to long. That’s why one star less.

Compensation transferred to my account just now after 9 weeks the airline has transferred to skycop despite the promise should be within 6-8 weeks. I have emailed to skycop and they promptly got back to me there’s some technical issue for the delay. Although the process is lengthy, overall it’s still kind of painless to me, provided that I have almost forgotten about the claim. I can only imagine dealing with airline directly could be a long battle and skycop definitely helps alot. Just having another claim made the other day, hopefully the claim won’t take as long next time.

I had an amazing experience with Skycop! Even though airlines refused my numerous tries to retrieve my compensation explaining that it was extraordinary circumstances- Skycop was the only company that took a fight for me and eventually won! The process, even though, took some time, was totally worth it. What’s more, the customer service was always ready to help and answer my questions. I will recommend Skycop to all of my friends and relatives! Thank you so much!

Responsibility, attentiveness to client’s needs, support, communication

Fast and easy. Thanks for compensation.

Excelente escolha .. Minha reclamacao foi resolvida dentro do prazo previsto.. Recomendo de olhos fechados..

Una aerolínea nos canceló un vuelo a falta de seis días para el viaje. Consulté con Skycop y me dieron la solución. Tramitaron mi reclamación y me devolvieron la cantidad pactada en un período de 6 meses. En todo momento estuve informada del proceso. Gracias por su efectividad y transparencia.

Highly recommended. I have requested a compensation for my delayed flight through Skycop. The case went well and specially I found Skycop to be very accurate, friendly and informative.

Супер фирма всё четко и корректно сделано в короткие сроки!

Highly professional team. Fast respond. Good work. We got our compensation for very late flight. Definately recomend this team. Thank You! With love, Ruzanna Arutjunjana.

Sono stati davvero professionali e corretti, si sono mossi tempestivamente nel recupero dei soldi dalla compagnia aerea. Sempre pronti a rispondere via mail alle domande, ottima disponibilità e trasparenza!

I am really glad that exist companies as their. It lasted few months to get money becouse we had some difficulties with bank info, but at the end they did their job very good. The comunication with them was quick and effective.

A l’écoute et disponible, patient et aimable, le plus important

Ребята молодцы!!! Спасибо за помощь с компенсацией!

I can assess the co-operation with Skycop as very good! Almost 17 weeks or 3,5 month passed since I made a claim and finally receive compensation. This was my first claim I have ever made against airline and yes – it works. It is possible to receive compensation. Thanks to Skycop!

Great company. Get my compensation as promised.

Everything great, got my compensation! Very fast comunication.

Date of experience: January 30, 2020

Skycop was very helpful from the very beginning. Their website is user friendly and you can fill all the necessary information regarding your claim very easy. It took a while to get the compensation from the airline (approximately 6 months), but Skycop employees were always very easy to reach and their replies came fast with more detailed info regarding the process of the claim. Thanks again Skycop for your help! Best Regards, Ervins

Waited for about 2 months until they won, and waited for 7 weeks for them to transfer money. But I got money!

Quick, reliable and always up to date.

It takes some time, but trust the process! They always respond to mails. 100% recommend.

Right from the start everything ran smooth communication was excellent

Labai apmaudu, kai pretenzija yra pateikta jau beveik 1,5 metus ir iki siol neisspresta. Pirmus metus dar gaudavau reguliariai tokius pacius atsiprasymus, kad procesas uztrunka ir kovojama uz mano teises, o nuo 2019m. rugsejo menesio jau ir laisku nebegaunu. Labai tiketina, kad arba pinigai tiesiog nukrito Skycop i kisene arba jie nedaro/nesugeba padaryti tai ka zada.

Thank you. All were cool

You are the best! Many thanks and good look in future works!

Skycop is the worst option you can take when is to recover money from a claim. I was involved in a delay together with my work colleagues and some of them contact directly Lufthansa, other like me took the worst decision and wen through Skycop. They received money after 2-3 weeks (400Eur) from lufthansa and me after 3 months (279 Eur). I will try the best to inform about my experience all around the internet so Skycop can be avoid by other in my situation. I’m curious if anyone from Skycop is going to respond on my review.

Easy!! Thanks skycop!!

Thanks a lot. Although it took quite a long time but it worked.

Puikus klientų aptarnavimas, labai greitos reakcijos į klientų užklausas. Ačiū Jums už darbą!

I was really frustrated when i knew that my 6 hours delay of waiting will go on water , thanks to Skycop i could get back my money and i m happy now

3666c21b0 Am happy with your Service

I am grateful for the help, however I received the money back after 7 months of permanent correspondence

PLEASE DON’T !!!! I have the worst experience with a company ever!!! THEY DON’T PAY!!! I seen this company on facebook about a year ago I went ahead untill November when I got an email from them telling me that my claim was aproved and I have to put my bank details in order to recieve my compensation between 4 to 6 weeks, well that’s a LIE, after 6 weeks I contacted them and from that time on they are keep giving me many reasons of why I didn’t get the money on time, ” Busy time of the year”, ” informing the financial department ” ” internationals payments take longer” “its transferwise issue” etc and all of these reasons ended up with a time frame of 1 week,every week another 1 week, then another week, after all this frustating period I belive that they took all my personal information and they took the compesation and they are waiting for me to give up. I will give an update as soon as I get anything next from them #9c09eff2

J’ai fait appel à Skycop après un refus d’indemnisation de la compagnie aérienne Qatar Airways. Nous avons eu un retard de 2h au départ de Paris, ce qui nous a fait rater notre escale à Doha donc 1 jour de retard pour arriver à Bali. Même si la compagnie a pris en charge les frais en attendant notre prochain vol, nous avions droit à une indemnisation à hauteur de 600€. Les démarches avec Skycop ont été simple, juste expliquer l’itinéraire et garder les billets électronique pour preuve. La procédure a durée 7 mois, ce qui paraît long, mais au final Skycop vous tiens au courant de l’évolution de votre dossier régulièrement. Et cela a été payant car nous avons été indemnisés toutes les 3 et Skycop a pris 25% sur le montant final . Donc si vous avez un retard de vol, foncez!! Le site est sérieux et vous n’avez rien a perdre!!!

Puiki kompanija. Operatyviai atsako į visus klausimus. Labai gera komunikacija. Puikiai išsprendė kompensacijos klausimą. Rekomenduoju.

It has taken a little bit time until the problem was completely solved, but in any case it has worked excellent

Equipe bem qualificada profissionalmente, sempre disponível a tirar as dúvidas dos clientes. Serviço de qualidade!

Kokybiškas ir greitas darbas! Dėkui!

Parabéns pelo ótimo trabalho, quando entrei em contato não coloquei muita fé mais depois de alguns meses recebi o valor prometido, obrigado! Congratulations for the great work, when I contacted did not put much faith more after a few months I received the promised value, thank you!

It took quite a time, but thanks for help and eventual success with the claim. Very good and responsive team that keep you updated.

Anksčiau neturėjau jokių problemų su jūsų kompanija, bet šį kartą kažkokia nesamonė, mano byla buvo jau gruodžio pradžioje išpresta, tačiau jūs nesugebėjote pervesti pinigų visą mėnesį. Gaila, tačiau atsitikus tokiam įvykiui, teks kreiptis pas konkurentus 🙁

Fico muito agradecido com a gentileza e atenção de todos, sempre que mandei meus email fui respondido rapidamente, agora com tudo resolvido melhor ainda, muito obrigado.

Alors demande effectuée au mois d’août 2019 pour la compensation de l’annulation de notre vol vers Marrakech. Nous recevons un mail en octobre disant que courant décembre nous recevrons notre paiement. Décembre… toujours rien, on les relance, on nous dit qu’il faut les coordonnées bancaires (qui je le souligne ont déjà été communiquées lors de la constitution du dossier en août), c’est pas grave on renvoie tout. Début Janvier, toujours rien.. bon je les relance une nouvelle fois… il faut encore remplir un document !!!! Bref notre dossier est plus que complet mais on a toujours rien.. déçu ! nous nous sommes dirigés vers Skycop pour les bons avis mais visiblement ça suit pas dans la réalité.

Execelente Serviço. Rapidez e eficacia no tratamento do processo. Recomendo.

The skycop handled my claim in a very professional way. I had applied the claim once with other company and they replied that it is not possible for you to get compensation but skycop accepted the challenge and provided me with the compensation. The application process on the website is very simple and easy. Also, I received the compensation in the specified time without any delay.

Hello, I’ve got the money. It’s all right. I’ll recommend you everywhere. Thank you !

hopeless !!!!

Serviço horrível! Limitam-se a verificar o que a companhia diz….o cliente serve apenas para pagar à Skycop a comissão. Muito mau mesmo, nem os regulamentos europeus conhecem, devem estar feitos com a companhia, só pode. Tendo em consideração, adicionalmente ao Regulamento CE) N.o 261/2004, a Comunicação da Comissão Europeia 2016/C 214/04: Orientações para a Interpretação do Regulamento (CE) n.o 261/2004 do Parlamento Europeu e do Conselho, que estabelece regras comuns para a indemnização e a assistência aos passageiros dos transportes aéreos em caso de recusa de embarque e de cancelamento ou atraso considerável dos voos e do Regulamento (CE) n.o 2027/97 relativo à responsabilidade das transportadoras aéreas em caso de acidente, com a redação que lhe foi dada pelo Regulamento (CE) n.o 889/2002 do Parlamento Europeu e do Conselho, Considerando o artigo .3.3.3 da Comunicação acima referida ( 2016/C214/04): ““3.3.3.Determinação do atraso à chegada e conceito de hora de chegada O Tribunal concluiu que o conceito de «hora de chegada», utilizado para determinar a extensão do atraso a que os passageiros de um voo foram sujeitos no caso de a chegada sofrer um atraso, designa o momento da abertura de pelo menos uma das portas da aeronave, considerando-se que, nesse momento, os passageiros são autorizados a sair do aparelho. …” Considerando o artigo 4.2 e 4.1.1 relativo á prestação de … informações incompletas, enganosas ou erradas aos passageiros sobre os seus direitos, constitui uma prática comercial desleal ou enganosa da empresa para com os consumidores [ artigos 4.1.Direito à informação e 4.1.1.Direito geral à informação da Comunicação CE, relativos ao artigo 14.o, n.o 1, do regulamento europeu relativo à obrigação de prestação de informação ao passageiro ” “ sempre que uma transportadora aérea presta informações incompletas, enganosas ou erradas aos passageiros sobre os seus direitos, quer individualmente quer em termos gerais, através de anúncios nos meios de comunicação ou de publicações no seu sítio web, estas devem ser consideradas como uma violação do regulamento em conformidade com o artigo 15.o, n.o 2, lido em conjugação com o considerando 20, podendo também constituir uma prática comercial desleal ou enganosa da empresa para com os consumidores em conformidade com a Diretiva 2005/29/CE do Parlamento Europeu e do Conselho.”]

Excellent and professional service. Despite of the claim process takes long time (which is understandable), the Customer Service is helpful, patient and quick.

Very supportive, a great team and a trusted one. A very big thank you to each everyone of you! Totally recommend!

Do not be fooled by their promises. If there is a reason for the claim, do it yourself. Doing it yourself is very easy and much faster, and you will save 25% of the money. I had issue with LOT, delay over 3 hours. I decided to use Skycop as convinient solution, but my colleage contacted LOT directly. He received hes 400 within 1 month, i still have not got anything from Skycop, they just hold your money for no reason what so ever.

Skycop helped me get the compensation for a long delay in Rome, FCO. At the beginning it appeared to be an impossible case but Skycop was able to close that case in my favor. The case took about 1.5 years and that annoyed me, but the compensation is in my account now. Thank you Skycop!

Very good service. Team clarities doubts very quick and the responses are also very clear and precise.

Skycop started a good conversation with me. After a year I received an offer from another company to claim my flights there. After asking skycop what this is about and do they have something to do with this, they removed me from their claims immediately. In fact the case was too difficult for them and this was a good excuse. I continued with the new company AIRHELP and they managed to finalised everything in a couple of months.

Aciu už sutvarkyta skrydžio kompensacija.

Very helpful and patient. These guys will get justice for you for sure !!!

I thought there was no chance of winning but you have been trying for so long and in the end you got there last am so pleased thank you l will recommend you to everyone thanks again

Very helpful indeed and effective. With your guidance and help I was able to get a compensation for a cancelled flight from Eurowings. Thanks a lot

Thank you very much for your cooperation and for prove that you are a serious company , appreciate your efforts in helping others !!! (Finally, I got my compensation).

Do not use this company it is a total scam to get your compensation. They do not know how to claim correctly and fend you off until you can’t get out if the contract. I received a call from the tour operator stating they had sent a letter to the wrong department in the wrong company and the claim would never be settled. PLEASE BE WARNED THEY ARE NOT WHAT THEY SAY. If that is true why did I fill out the claim for through the airline on the day I wrote this review and received my cheque 3 days later.

A good experience , I think at the first time that I wouldn’t get a repayment , but thanks to Skycop I received more that what i’ve expected ! good service , fast answers on mails , Thank you

Date of experience: December 10, 2019

Aciu jums uz paslauga.

I’m very satisfied with services. Very fast replying on emails. Everything went well.Thank you Skycop!

Commode, facile, il suffit de suivre les instructions. Magique

Excellent service with clear instructions to complete the job.

Очень хорошая работа!Всем советую Skycop ,всегда были на связи.Компенсацю получили в полном объёме, как было заявлено.Молодцы!!!

Date of experience: December 09, 2019

Uztruko ilgai, taciau pinigus atgavau. Esu patenkinta.

В целом мы благодарны компании за получение компенсации за отмененный рейс. В процессе перечисления компенсации на наш счёт возникло некоторое недопонимание, но в итоге всё получилось. Главное, что цель достигнута и компенсацию мы получили. Спасибо большое!

Delightful, got my money back, thank you skycop

Date of experience: December 09, 2019

Date of experience: December 09, 2019

After not doing a thin and a horrible experience 1.5 years passed. They told that they cannot do a thing and that going to court is pointless. “Labai apgailestaujame, bet šios pretenzijos nagrinėjimą turime nutraukti. Nors mūsų manymu, kompensacija už šį skrydį turėtų priklausyti, tačiau oro linijos pateikė kitokį situacijos įvertinimą. Šiuo metu vienintelis situacijos sprendimo būdas būtų kreiptis į teismą. Svarbu paminėti, kad teisės aktų nuostatas dėl skrydžio sutrikdymo priežasčių skirtingų valstybių teismai ne visuomet interpretuoja vienodai, todėl sėkmė, kreipimosi į teismą atveju, taip pat nėra garantuota. Atsižvelgiant į nurodytas aplinkybes ir remiantis turima panašių pretenzijų nagrinėjimo patirtimi, galime prognozuoti, kad papildomi teisiniai veiksmai neduos norimo rezultato. Atsiprašome, kad negalėjome sėkmingai išspręsti šio skrydžio pretenzijos ir nutraukiame pretenzijos nagrinėjimą. Jei ateityje susidursite su skrydžio sutrikdymu, tikimės, kad kreipsitės į mus ir galėsime jums padėti gauti kompensaciją iš oro linijų.” Typical reply to make the client f*** off. Won’t lift a finger.

Meu maior medo era que a empresa não fosse de verdade, porque demorou 4 meses para eu receber o dinheiro. Mas chegou!!! Então, é só não criar expectativa, mas o dinheiro realmente chega.

Super contente du service, je recommande à 1000%.

Quick support, good transparency and highly professional people. Liked the service provided.

Perfeito!!!! Recebi o dinheiro do voo que eu pensei que nem tivesse direito. Muito prático!

I was recommended to choose Skycop and it eventually worked out really well 🙂

4 months duration of the process but at the finish – well done by Skycop!

Всем огромное спасибо за проделанную работу, компенсация получена. Просто подарок к Рождеству!!! Команда SKYSKOP- молодцы!!!

Good work, my case was taking lite time but in the end they did good work

I have two daley without issue, but this complain website doesnt work well.

Quick and helpful support, easy to navigate system, quick payout. Highly recommend when there is a need for such service.

*** Update below** Honestly I feel extremely stupid after reading all the reviews. They have fake accounts making good review to hide the truth. Saying how unbelievably fast, reliable and convenient they are. This is far from the truth. We filed a claim now for over a year (2018), we have shared our personal information bank account, etc. Just don’t use this company – we should’ve gone with the agents at the gate offering the same service. At least that made it a bit real- we went with sky cop due to their “reviews” which now I question. We contacted Tap air who closed the case more than 4 months ago, paid the compensation amount and they haven’t transferred nothing. Don’t be naive into thinking this company is great- they keep all you personal information, sent generic emails for months and then don’t pay the airlines fee. Legal action must be taken against this company. I will look into legal complaint.**** -UPDATE: THE COMPANY replied; I am a client now sine May 2018. Here is the information of the case number : 0f902980 To prove this review is honest as real. This is my experience with this company.

Uma agradável surpresa, fácil e pratico.

I couldn’t be more grateful to Skycop. They made it all by themselves, clarifying each doubt I had during the process. All I had to do was to provide the documents. So I’m very thankful for that.

Where other websites could only take compensation requests for flights within Europe, Skycop took my case. I flew back from Pakistan to Amsterdam with changing flight in Istanbul. In Istanbul I missed the flight because of departure delay in Pakistan. I didnt believe that i would get compensation but to my surprise I recieved an email about my case against Turkish Airlines and that the funds would be in my bank account within 1 week. I got the funds the next day. Definitely will remember this company and recommend it to others.

I had a good support of this team. They answer quickly for my all questions. Good job

So satisfied with Skycop, easy to communicate, accurate and efficient.We won the airline and got the cash!

Very long process (1,5 years). But they did it.

Date of experience: November 27, 2019

The best company! Thank you!

If you have patience they will do the job. It took over 4 months for us but they delivered on their service. Highly recommend.

Date of experience: November 25, 2019

Well, these guys did an amazing job. The story came from 2018. August, when Flight BT733 was delayed from GYD to RIX for almost 5 hours. My parents stocked at GYD airport. I wrote an e-mail to BT ( Air Baltic ) about the case. Air Baltic replied to me back with apologizes but refused to pay us compensation. I found Skycop on-line, wrote the case, provided all necessary information and details in October 2018. And finally in October 2019, after 1 year I received a message that they made Air Baltic pay compensation. It’s good enough. Today, I received the full amount of money from Skycap. I recommended to all of my friends. Thank You, Skycop team is great!

Добрый день, спасибо огромное, компенсацию получила. Всем рекомендую данную компанию, хорошо сработали, были на связи в течении всего периода удовлетворения претензии.

Very good and kind service! I got this week the money of my claim after 5 months of process, Thank you very much for the great help! Greats from Berlin

I travelled with 2 other collegues and our flight was cancelled, it was EU airline. They claimed directly with airline afterwards, I did with Skypcop. They had their money within 2 weeks, I waited more than 2 months and got less money because of fees. Do NOT use skycop or other services if you are in EU or airline is EU.

Very good communication at first but bits now been 5 months with minimal communication. Some emails I refr8vr are generic and don’t even have my name, instead just say “Dear, ..”. I feel like I’m writing emails to a robot. Would have preferred to go directly to email. Flights was the beginning of June and still little communication, and no refund.

Sunt serioși!

Muito obrigada, foi excelente o serviço, fiquei muito satisfeita.

Very good comunication during all this process. Excellent result. Get money back. Thank you

Skycop handled my complaint very efficiently. The whole process was very simple and efective. Thank you.

Recommend. Persistence is the key value for Skycop. It took them 2 years to settle big compensation court case against airBaltic. And they won, where other companies providing air-flight cancellations compensations services for the 3rd parties stepped out. I wish all the best to Skycop team. My Skycop user experience with their web app interface is just excellent. I would appreciate to have a mobile app as well

Excellent service, good communication, clear instructions, would recommend to everybody. Thanks!

They keep you updated throughout the process. You barely have to do anything yourself. Very pleasant experience

Thank you so much i Will be in contacto always when i need your help ones again thank you!. Im Happy with the service that you offer. !

It was long time. But still I thought it’s impossible to get compensation for delayed flights. However it took 6 month. I got money. Appreciate for patience. Best of luck!!!

I am very pleased with Skycop’s service. I will recommend this site to my friends and relatives. Thank you!

Excellent. Never expected to receive anything – but here it is. Top job.

It took few years. But ir was worth to wait. Airline was doing everything not to pay, only long fight by Skycop led into win!

Excellent Thank you

The website’ is clear and very easy to use. However my claim took 3 months to get completed which I thought was a long time to wait.

a delayed flight 4 hours, a complaint made with the help of very nice people from Skycop and after 1 month for 500 euros in your account !! we thank the skycop crew member and we recommend them with pleasure. serious and correct people

Processo finalizado e com sucesso, desde já o meu Muito Obrigado.

ACHTUNG!!!!!! Probieren Sie die Kompensation UNBEDINGT DIREKT über die Airline zu beantragen. Auf der Homepage der meisten Airlines können Sie solch ein “Kompensations-Formular” binnen 5 Minuten ausgefüllen und abschicken. Ansonsten macht dies Skycop für Sie und sackt 75 Euro von Ihrem Geld ab. Erst im ZWEITEN SCHRITT, wenn dies nicht geklappt hat, wenden Sie sich an Unternehmen wie Skycop!!!! ATTENTION!!!!!! FIRST try to ask for the compensation DIRECTLY FROM THE AIRLINE. Mostly you just have fill out an online formula on the website of the airline, which takes you not more than 5 minutes. If you don’t do that Skycop will fill that formula for you and will take at least 75 Euro from your money. If this step was NOT SUCCESSFUL you can try in the SECOND STEP to contact companies like Skycop to help you!!!!

Bloga arba iš vis jokios komunikakcijos. Kompensacijos išmokėjimas jau trunka daugiau nei 5 mėnesius, pateikiami terminai viršyjami, o pasiteisinimai, kad “kiekvienas atvėjis unikalus”, todėl negali tiksliai įvardinti terminų. Rimtai? Deklaruojate, kad padedate išspręsti ir gauti daugybę kompensacijų, tačiau kiekvienas atvėjis Jums vis dar unikalus?. Norint gauti informaciją kiekvieną kartą reikia rašyti teiraujantis kokia situacija – kitu atvėju jokia informacija nepateikiama. Susidaro toks jausmas, kad “Skycop” laukia kol kompensacijos paraiška bus pamiršta ir pasiliks pinigus sau… Iš kitų asmenų turinčių tokią pačią patirtį, supratau, kad paprasčiau ir greičiau bendrauti tiesiai su avia linijomis, dėl kompensacijos už vėluojančius ar atšauktus skrydžius 🙂

Work to do by me: -To scan 2 things and fill 2 forms -To wait 3 months Money received for doing that: 400€ DEAL!

Still waiting to receive my compensation! I have been advise the payment was block so after 2 weeks of excuse I was advised it will be transferred via euros within 24 hours. Suprise suprise NO FUNDS! To make it worse Sky Cop will not answer my emails.

I have tried to get my compensation with a different service, and they refused my request , so i used Skycop. It is true i waited some time until i get the compensation but they did their job and i got my compensation. So i highly recomand their service.

Many thanks for helping me getting compensation for delayed boarding! I missed second flight and didn’t even believe it was possible to do something about it. Thank you for your responsibility, quick cooperation and high quality job. Special thanks to Rasika for the help in everything. Now writing this review with lots of respect to all the team! Best regards ❤️

Date of experience: November 13, 2019

All the time by your side and very kind relationship

Date of experience: November 08, 2019

Esu labai patenkinta Skycop pagalba, mano atvejį tyrė agentas Mantas Drungilas, jis buvo labai kantrus mano dažniems klausimams dėl kompensacijos. Tiesa, laukiau labai ilgai, tačiau puikiai suprantu, kad taip atsitinka dėl oro linijų galimo nenoro bendradarbiauti, visokių techninių dalykų. Tačiau kas dėl Skycop, neturiu priekaištų, kantrumas ir neįtikėtinai greiti atsakymai. Yra ko pasimokyti iš jūsų kitų įmonių klientų aptarnavimo specialistams. Sėkmės.

Taking so long but, we won. Thanks Skycop!

excellent, thank you!

I will recommend this company to all my friends. Very fast and Professional company. They solved my claims in less than 12 weeks as they promise.

I had to do everything on my own and they ask me also the money to do nothing.

Viskas puiku, komenpsacija gavau, tačiau užtruko ilgėliau nei buvo nurodytas terminas.

I’m very happy because I received the compensation from the airline.

Useless, they go the easy way which you can do yourself and then you don’t need to pay them. The below is from their response. In other words, when an effort is required, they abstain without checking. They just file the case and see if it is an easy one. They probably don’t even have access to legal services. Filing I can do myself. Response from Skycop: “The details of your case require it to be argued in a specific location. Previous attempts at this location were unsuccessful, and we strongly believe that is not likely to change in this case.”

Great experience with Skycop. In less than a month we were compensated for our canceled flight. Great email communication and a strong desire to help us. Even though we got an alternative flight, we got the money. Great recommendations for Skycop!!

So happy how they helped me to get compensation from Vueling. I would recommend Slycop to everyone!

At first did not believe that compensation could be achieved. Excellent work. Thank you!

Thank you for your job ! I receive my compensation in 12 weeks without doing anything.

Skycop supported me in the prompt and most efficient way possible. My flight was delayed for no reason for more than 3 hrs. So I approached Skycop and they supported me very well and kept the trust and commitment unbroken throughout the process. It took around 3 months for me to receive the full refund. It was worth the wait!!

I hav used their services several times and every time had positive outcome for me and them.

Nunca tinha pedido uma indemnização a companhia aérea. Antes de enviar os documentos para a Skycop tinha enviado para outra empresa onde me responderam que não tinha direito a nada. Numa viagem que me custou 290€ e tive mais de 3 horas de atraso a Skycop conseguiu uma indemnização de 250€. A comissão da Skycop foram 75€ Obrigado

In my honest opinion, it would always be better for the user to go directly to the Airline and make the complain. It’s a matter of send/reply emails, things that you will always do with Skycop. And the 25% of the complain money that you must give to Skypcop is a lot of lost money for you to give up. As long as the negotiation goes, the initial amount would always decrease for this or that reason and you end up by getting less than half that you would expect. So my experience was that is not worth to give up of 25% of the money.

I was very satisfied with their service. I understood that the claiming process may take a while but they were still able to work it out. They always provided updates with the current status of my claims. Would definitely reccomend this.

Skycop was working on my case more than a year. It was very long way, to get compensation. Initially there was no progress and honestly speaking I left 2stars feedback, so this feedback is edited. Company employees made a lot to get success. Ok, I did not received compensation in full, however I believe in my particular case it is maximum I could have. Skycop really helped me and they must be rated as a top company among flight compensation companies! Good luck for everybody with your claims

A recommander pour tout retard ou problème de transport aérien.

I used “Skycop” for the second time in a row and I’m very impressed by their swift correspondence (they reply as soon as they get any information). Also it’s very easy to communicate because you only need to reply (or forward airline replies) to their only e-mail address. I won in both cases and received money within 1-2 weeks from the submission of my application. The only negative thing I see about “Skycop” is their high fee. Let’s say you won 500€ (250€ for 2 passengers), so you will have to pay them 151,25€ in total and you’re left with 348,75€ (174,38€ for each passenger). That’s not a lot. However, it’s difficult to imagine how I should complete this application on my own, when the airline company even doesn’t provide a link to the compensation form in public and they (the airline company) would probably argue a lot. On the other hand, it’s better than nothing. Thank you for your service! <3 P.S. Oh, I forgot to mention one useful tip for you. Keep your food receipts at the airport, if you don't get compensation for the catering. You will have to scan those receipts later to get compensated.

Excellent and efficient service, good communication.

Очень неожиданно , прошёл год и уже не думали, что получится выбить компенсацию. Вернули в полном размере и за Билеты туда и обратно, хоть и рейс был задержан только в обратном направлении . Спасибо вам большое, деньги получили

I tried before with another app which was more famous than Skycop, and after all the documents they rejected my complaint. It was a waste of time. Luckily I found Skycop and after sending all the documents they were really positive about my situation. They also kept me posted all the time with the progress of my complaint. Finally, after exactly one year, I just received the payment! I’m really happy 🙂

This company is absolutely amazing. Speed, communication and other benefits of this is just perfect. Less than week I got compensation about flight which was before 2 year.

After waiting for 1 year and 3 months I actually received my money back. I would have never expected that…

It was smooth experience. I got compensation. It took long time (more than year) as they went to court but i was happy that it was done by skycop

Very professional staff and attitude. They just help me out with my flight delay really fast.

Labai ačiū Skycop komandai už apgintas mano,kaip keleivio teisęs. Esate savo veiklos tikri PROFESIONALAI. Ačiū,kad esate.

I just received the compensation for my flight. I highly recommended the service. Carmen from Italy

ID -f760c257 GRACIAS POR ESPERARME CON EL PAGO, A PESAR QUE TUVE UNA COMPLICACION CON EL BANCO ME TUVIEON PACIENCIA Y ME ESPERARON MUCHAS GRACIAS.

Des mois d’attente pour rien alors que nous etions dans notre droit, bref des zeros ! J’ai bien pris note de votre réponse au 23/10/19, et celle ci ne m’inspire qu’une chose : baisez vos mères.

Agradeço pela competencia.fico feliz em saber que podemos recorremos para lutar pelos nossos direitos.pois é lamentavel o que algumas companhias aereas fazem com os consumidor.

Guys, this really works!!! Amazing first experience, do not hesitate if your flight has been delayed for more than 3 hours. It really worth those few clicks to send them the documents, I got my money in 3 months. Thank you Skycop!

I got the full refund I was entitled to and Skycop made the process so easy. They took care of everything and were very courtious, caring, and professional when responding to any questions I had. I especially appreciated how they kept me up to date while we were waiting for the airline to respond. It took a while, as was expected, but it was great to have a fat deposit magically appear in my bank account in the end. I feel good about every penny Skycop received for making this so effortless for me. I highly recommend this company.

I’m very happy with my first experience with Skycop. it took them 2 months but I got my money back. Other company has failed with another flight before, guess I’ll use Skycop if I have the same problem again.

Thank you for a good job. You are a very strong company. You keep your promises, wonderful.

Date of experience: October 16, 2019

Bardzo rzetelnie i szybko,Firma na poziomie.Sama nie dałabym rady tego załatwić.Polecam wszystkim potrzebującym pomocy z czystym sumieniem. Jolanta i Piotr z Katowic

THANK YOU SKYCOP FOR YOUR PROFESSIONALISM. WHEN OTHER COMPANIES FAILED , SKYCOP MADE A REAL FIGHT FROM MY CLAIM. YOUR EXPERTS WON THE BATTLE FOR ME. I HIGHLY RECOMMEND SKYCOP.

Работали быстро и все четко и понятно разъясняли,служба поддержки тоже без нареканий,молодцы вобщем

Everything went really easy and smooth. Communication was very good, and actually you dont have to worry about anything, just to wait the process to be finished and get the payment. Highly recommendedI

Excellent service. Very fast

It was unbelievable. Skycop won compensation for a delayed flight with AirBaltic, which was, on our opinion, impossible. Skycop services are very simple and clear, you need only patiently wait and send very few documents and some information. This company is highly recommended by me.

Date of experience: September 30, 2019

It was fast, simple. Thanks a lot.

Très professionnelle. J’ai reçu en 2 mois mon indemnisation

Thank you Skycop for solving my problems.

Buvo atsauktas reisas Vilnius – Milanas .Gavau kompensacija .Skycop iskovojo is Wizzair kompensacija

Date of experience: September 29, 2019

Bardzo polecam usługi tej firmy. Zapewnili mi bardzo szybką i miłą obsługę, sprawa zakończyła się w ciągu 1.5 miesiąca! Jestem naprawdę zadowolona i jeśli będzie taka potrzeba, na pewno skorzystam z pomocy tej firmy w przyszłości. Jeszcze raz dziękuję!

Väga kiire tegutsemine. Kümme päeva ja lennufirmalt kompensatsioon minu arvel. Kiidan ja soovitan!

Merci beaucoup pour votre aide. On a réussi. Je vous remercie de tout cour

Aciu uz puikiai atlikta darba. Savo skrydzio pretenzija pries tai buvome pateike kitai panasiai imonei, taciau jie mums pareiske, kad ismoka mums nepriklauso. O si imone viska issprende i musu nauda, sklandziai bendradarbiavo, visuomet pranese naujienas. Tiesiog labai didelis aciu Jums, jusu darbuotojams. Pati didziausia rekomendacija

Highly recommend skycop! I didn’t expect anything, just gave few data about me and about the flight and that’s it- i got the compensation for my canceled flight! Thank you skycop very much!!

Date of experience: September 25, 2019

Wow, it really works! I’ve just received my refund. Thanks to all the guys who were working on it for me. I will definitely get back to Skycop if I face such unpleasant situation during the flight one more time. The only thing that I was not informed about is that I was going to be charged for the SWIFT transaction taxes, because as it turned out, Skycop does not cover for that. So be ready for this part as well.

Cool job! Didn`t really hope for a refund but here it goes unexpectedly! The best morning surprise ever!:)

It really works, I got a refund for both of the delayed flights I submitted. Thank you

Date of experience: September 24, 2019

Everything was made with very little effort just to see one day that my bank account ballance has jumped up. Good service. Recomend.

No seriously I was skeptical but Skycop is completely for real… was delayed on flight from Europe to US and Skycop really held the airline accountable. I HIGHLY recommend Skycop.

Процесс был не быстрый, но компенсация пришла в том размере, в котором было заявлено. Я довольна, спасибо. Рекомендую

Date of experience: September 23, 2019

A big thanks to trustpilot for fighting my fight and winning my compensation…. you guys are the best.

Date of experience: September 23, 2019

I tried to solve the problem with airlines by myself but I didnt successed, so I trusted Skycop, and I am very happy I did it. My problem was solved quite quickly and I can plan my other journey.

I received all the support I needed to get a refund from RyanAir for the delay of my flight. They respond quickly and the whole process does not take too much time. Great job, Skycop!

Wir sind sehr zufrieden. Top!

The company has solved my complaint and gave the compensation in a some months. The communication was nice! Thank you!

Puikus servisas. Visi atsakymai operatyvus. Darbas atliktas iki galo be priekaištų. Ačiū

I recommend skycop. he helped me with compensation and I am very happy and there is nothing to complain about

After several weeks, I could actually get compensation for a really bad experience in a flight Mex to Fra. Thanks.

Easy And simple steps to claim with. Most importantly they kept me updated always about the current situation and status. I didn’t had to worry about anything.

It really works, I got a refund for both of the delayed flights I submitted. Thank you

They will do all the ” dirty work” for you.you are gonna receive follow up emails very often till you get your money back. Realy easy!!!

It took time but it was worth waiting. I got payback finally and this is the most important thing.

5stars 5stars

We are fully satisfied. Polite communication, very helpful site, good and quick results. Thank you very much!

Sometimes we all have ad experience with flights like delayed or cancelled flight. Unfortunately, airlines are not always tend to accept our claim. It has happened to me twice. I have asked Skycop to help and both claims have finally been approved. Thank you!

We have won the case and the compensation was in our bank account in 3 months! Everything was really well organided and fast! If you wish to make a claim about a flight trouble, skycop is the company to do it!

I had high hopes but this is just disappointing! I found skycop in summer 2018, and at the same time I made a claim for a massive delay from September 2016. The processing was really really slow, there was no information for months!!! I don’t know what they were doing. Now I got an email that I have no right to make this claim because I run out of time. Now it is 2019 September, so it took them more than a year to make nothing! Absolutely nothing. And I am pretty sure I was in time, because I made the claim 2 years after the delayed flight, and on their website they say 3 years old claims can be made….

Responsive and fast service! I got my refund in no time.

Thank you for helping and caring for the well-being of the people.

Thank you sky cop for helping me claim compensation. Very prompt with email reply’s. your service was of great standard. I would highly recommend you to anyone in the future. I would not hesitate to contact you again if needed. Thank you once again for a great and fast service. Beverley steel.

Спасибо компании Skycop за решение вопроса о компенсации за отмененный авиарейс, хотя авиакомпания изначально заявляла, что компенсация не положена. Рекомендую!

My direct flight from Poland to Kazachstan was canceled and the carriers provided me with a transfer ticket only the next day. As a result my ticket for domestic flight in Kazachstan burned out. A company Skycop helped me make a complaint, the employees were in contact with me the whole process and responded to all my questions and requests promptly. I got compensation of 400€ very quickly: it took only a month from preparing and signing the claim to receiving money.

Very bad. The same answer of Lufthansa. Lufthansa payed the hotel for 1 night and taxi, because they had responsability. Why i dont have compensation? Very bad service. Vitor Lopes #370e2289

Grand merci. vous étiez rapide dans votre démarche, sérieux dans le traitement de nôtre dossier, vous êtes vraiment de pro.

Компанию Scycop нашла случайно в поисковике среди множества других, предлагающих помощь при задержке/отмене рейса. Да и вообще думала, что получить компенсацию за задержанный рейс это почти нереально. Тем не менее я решила попробовать и посмотреть, что из этого выйдет) Итог: ожидание с апреля до сентября, «война» за справедливость с авиакомпанией, и получение заветной компенсации! Заполнить информацию о вашем рейсе и подать претензию ничего не стоит, тем более что у сайта очень простой и понятный интерфейс. На любые вопросы команда отвечает оперативно, даже если это вопросы от любопытства) Помимо этого на почту регулярно приходят обновления от Scycop о том, в какой стадии находится претензия. Очень рекомендую! Я осталась довольна на пять с плюсом и желаю ребятам дальнейших успехов! Спасибо ещё раз!

Ottima compagnia. Davvero professionale ed efficiente. Risarcimento garantito. Grazie mille

After the flight, I personally approached the airline for compensation and received a negative response. Skycop helped me get my compensation even though I didn’t expect it anymore. Big respect for them! Svajone Dubickiene 728b5462

I just received my compensation. A big thanks to Skycop for the help. It took some time but totally worth it.

A reliable service! What I enjoyed the most is that you receive emails with updates on the process of your compensation, so you are always informed of how it is going. Moreover, everything is crystal clear and in case you have any questions, the answers come back very quick.

Muy eficientes, te van informando de los pasos que van haciendo, lograron una indemnización de la compañía aérea que ya daba perdida. Me enviaron el último email de pago procesado el mismo día que recibí la transferencia. Excelente en todo

Very good! Skycop took care of everything and I received my compensation like promised! I appreciate very much the work! Thanks a lot for the support!

thank you very much for a great job and great communication !!! Almantas

Date of experience: September 12, 2019

The claiming process was very easy, Skycop provided a fast service and good customer support (no issues, I just needed to verify some bank details). It was less than a week between claiming and receiving notice that my claim was approved. Would highly recommend.

Excellent work, very helpful, very effective, always kept me update, always replied to my questions. Definitely I suggest them.

Really professional and good listener ! Top quality service !!

Date of experience: September 06, 2019

Always saying that we are waiting for confirmation from airlines, but i was flying not only one. My friends and collegues get compensation i don’t. I think im going to try another company.

Skaicop rekomendavo bendradarbis. Pretenziją užpildėme greitai, apie eigą buvau informuojamas visą laiką. Nereikėjo dviejų savaičių ir pinigai jau mano sąskaitoje. Ačiū.

Спасибо Skycop! Airbaltic отказал мне в компенсации сославшись на хлюпкие аргументы, но компания skycop взяла эту миссию на себя и вернули мне по срочной выплате 200€ , почти всю стоимость билета ) время заняло около 10 недель ! Я очень благодарна и буду рекомендовать друзьям ! Всего вам доброго и удачи!

Fast, reliable and easy! Highly recommended

This is worth trusting company. Everything was quick and simple. Thank you so much

Premiere experience avec skycop et je recommande reactif aux mails envoyé certe la procedure est un peu longue mais j’en ressors satisfaite je me suis vue remboursée mes billets d’avions en totalité apres l’annulation de mon vol ne lachez rien et faites confiance

They collected documents of claim and than just said sorry we will not help you, because you are not the person who flew. OK, I asked the question what should be done in this case – no answer. Don’t waste your time with this company.

Fast communicate, very helpful people!!!

Horrible! Don’t choose their service! They last updated me on the case 3 months ago that the fight is still on and when I followed up after 3 months they just told me that it’s “too difficult(???)” for them to proceed with the fight so they are going to close the case. Well thanks for wasting my time!!!

Супер контора. Всё уладили очень быстро. Постоянно были на связи. Категорически рекомендую!

Apmēram 2.5 mēnešu laikā nauda bija manā kontā!

Great company. Really professional and efficient. Compensation guaranteed if you have a case.

Great! I recommend

Ive been waiting for over 6 month and no compensation, nothing. Might as well have done it myself.

Thanks to SkyCop we got a compensation due to delayed flight. We had just to provide document scans, flight info and just to wait for a while. Afterwards we got a SWIFT payment. We was too angry due to the delayed flight without any clarifications why it is happened. But now we are happy that the unscrupulus air carrier got punished.

Many thanks! Seriously I thought I was not gonna get reimburse anything.

I enquired about a plane delay and the reply was quick and informative although results expected were not what I want. The impression I got is that there are people out there who care .

Skrydis vėlavo 5val., todėl kreipiausi į „Skycop“ dėl kompensacijos. Po maždaug dviejų mėnesių pinigai buvo išmokėti, todėl esu labai dėkinga “Skycop” ir nuoširdžiai rekomenduoju.

Very professional and fast service, highly recommend skycop to everyone!

Its really work! Polish LOT airlines give me back 1800EUR for 3 person for aircraft delay! 1350 ive got, and 450 its comission for SkyCop! Thank You!

They took very good care of my claim. The process was very transparent, their reaction was very fast and they showed a lot of dedication. My case was only solved in court, where they did an excellent job. Thanks again & I highly recommend them

Skycop managed to successfully close a claim which took them tremendous amount fo work and approximately 10 months time since the case had to be taken to court. I wouldn’t do it myself if such extensive means are needed to close a claim. Thank you!

A very good company which never gives up the claims. I claimed against one of the most hard aircompanies to deal with. The claim took over 6 months but we won it in the end. Beside the customers care service was always nice and cooperative. Always when I ping them they update me and they do further steps until we won. I recommend it for anyone who has delay over 3 hours or his flight was canceled.

Отличная быстрая работа! Было очень приятно сотрудничать с вами!

Thanx a lot the best helpers forever. Everything they did professional, and i have compensation in my wallet! Bless Darius

Vasario men. skridome i Hurgada, del techniniu problemu buvome nusileide Buhareste. Velavome virs 3 val. Del pretenzijos GetJet kompanijai kreipemes i Skycop. Skycop operatyviai padare savo darba (€ jau mano saskaitoje). Apie eiga pastoviai informavo.

I was not sure this could work, but Skycop did an excellent job. Mine was a 6 hours flight delay between Milano – Tokyo, operated by Alitalia. It happened in April and had my refund already on July. Customer center very kind and gentle, always ready to answer to my questions. 100% suggested! Thanks Skycop!

Atgavau pinigus. Po puses metu, bet kompensacija gauta! Aciu!

Tuvimos un problema con la aerolínea Ernest (nos dejó tirados en Tirana casi sin previo aviso, no nos ofreció ninguna compensación y durante meses esperamos una contestación a nuestra reclamación que nunca llegó), reclamamos a través de Skycop y, tras múltiples gestiones, incluyendo derivarnos a otra compañía (Ritardo Aereo) sin coste adicional cuando Ernest seguía sin pagar la compensación, por fin lo conseguimos.

Šios kompanijos darbu esu visiškai patenkinta.Bendravimas malonus, pateikta informacija išsami ir aiški. Dėkoju už greitą ir efektyvų darbą!

Единственные, из 4х компаний, в которые я обратился за помощью, смогли добиться компенсации за отмененный рейс из Неаполя в Киев. Оперативная связь через Whatsapp, все прозрачно и дружелюбно, в отличии от более известных компаний. Смело рекомендую, очень понравился их подход!

The service of skycop was great. The online application was easy to use and we got the maximum pay which was wonderful. When the flight company delayed skycop got into action as well. The commission fee isn’t low but considering that without skycop I wouldn’t have anything it is a good bargain. I highly recommend!

I really appreciate your help and am so happy to be with you trutpilot . So fast and well organised. Thanks

Brilliant! All as predicted and as promised. Definitely will recommend. And definitely will use in the future Just do it, don’t be scared and don’t delay it.

Fast, good and secure

Great service! Thank you!

Не смотря на скепсис окружающих, процесс извлечения компенсации за задержанный рейс из авиакомпании AirEuropa прошёл гладко, хоть и не так быстро как ожидалось (но это из-за того, что авиакомпания тянула резину). Рекомендую, если не хотите сами заморачиваться с долгой и нудной перепиской с авиакомпанией.

We claimed refund from Aeroflot which is generally known to be very difficult. Skycop managed to get the refund even though it took them 2 rounds of negotiation. We were very happy that Skycop did not give up on us and fought till the end! The process with Aeroflot took 3 month, but it was worth it. During the procedure we are all the time informed where we are at.

The Team at Skycop are really helpful and approachable.They provide regular update on the status of your claim and are unrelenting in their fight with the airline for your compensation. I honestly had no hope that the airline would agree to compensate me for the flight delay but Skycop ensured that I got my fair share of compensation for the distress the airline put me through. Thanks to the Skycop team for all their support

Excelente serviço bravo !!! Confesso que tinha dúvidas, não esperava receber o reembolso, mas graças aos profissionais da SKYCOP, recebi a minha indemnização pelo cancelamento do voo Lisboa/ Praia em Maio de 2018. Bem hajam e continuem o excelente trabalho que têm vindo a fazer. Vou com certeza falar de vocês a todos os meus amigos e familiares. Obrigado SKYCOP

Really fast and professional service. It is hard to get a compensation from Smartlynx Airlines, they refused multible times. Skycop was able to get the compebsation from them within 2,5 months. Will use their service again in the future.

Excellent service.

Savo darbo profesonalai

5* service couldn’t ask for a better outcome with great customer care/service

puikiai atlieka darba,maloni kompanija,superr!

Hey, I am Tomas Lukasevicius and I was travelling to Malta at the beginning of July with Ryanair airlines from Vilnius. The flight was delayed for 3 hours. All the passengers all that time was left in the aeroplane and nobody let us leave the plane or get back to the terminal where is the toilets, water and food, also nobody gave us water or any food. There was only 1 toilet working on the aeroplane. That 3 hours was a horrible start of the vacation. Thank god the SKYCOP is here and they helped me to get the compensation when the delay was about 2,50 hours. Thank you guys I really appreciate your job. <3

When it looked to be impossible to get any compensation (after flight company rejected claim once), Skycop did it even then! They were answering to my mails in very short time with all needed information and clarification. Thanks!

Easy to fill in the claim, supportive comunication from the company if any errors occur, effective feedback about the process of the claim.

Excellent service! Had a delayed flight of over 4 hours so I used SkyCop just out of curiosity and with no expectations whatsoever. I filled in the informations and after a few weeks I actually did receive my reimbursement. You don’t have to do anything as SkyCop does it all for you. The fee for their service is then paid manually by yourself after you received the reimbursement from the airline, so it’s absolutely safe. Responses were fast, communication was good and polite, any questions were answered asap. I would definitely recommend SkyCop and use it again myself!

Great communication. Excellent customer service. Thank you

Skundą už velavusi skrydį,patikejau spręsti skycom komandai.Kuo ir labai džiaugiuosi.Per gana trumpą laiką gavau kompensaciją.Svarbiausia be jokio streso,ir sugaišto laiko . Ačiū Jums.Sekmes jūsų darbuose! J.Iric

Really good from start to finish, the process took quite sometime however updates were given frequently until the airline paid out. Any questions were answered within 24 hours via email & staff were friendly.

Rekomenduoju,gavome kompensacija per mazdaug menesi laiko.pacios oro linijos siunte tik atsiprasymus

Date of experience: July 29, 2019

Labai džiaugiuosi pateikęs problemą Jums!. Likau nenuviltas ir labai greitai viskas buvo sutvarkyta. Ačiū begalinis!

Greitai ir profesionaliai atliktas darbas.Rekomenduoju!

Pusantrų metų vargome patys, taranuodami institucijas Prancūzijoje dėl daugiau nei keturias valandas vėlavusio skrydžio, tačiau rezultatų nepasiekėme, o Skycop visaką sutvarkė per kelias dienas. Ačiū!

Atentos e informando cada paso del proceso, ya he enviado todos los requerimientos, solo queda esperar los resultados, esperemos sean favorables en esta contienda con Air Europa.

I have got compensation from Turkish airline thanks to skycop! Thanks a lot

Couldn’t recommend skycop highly enough. My family had serious disruptions with the airline KLM, our flights were changed, we were never notified and left to find out when trying to check in, we were lied to about the reason for this change, and the airline consistently refused to admit we were entitled to compensation and outright refused to provide said compensation. Skycop were meticulous in gathering evidence and perusing our case. It did take some time, however with the excellent communication from skycop we were always in the loop and with their tireless persistence we finally received our compensation.

I tried to claim compensation from Ryanair and failed. Skycop did it easily and quickly.

It was the fastest and most comfortable way to get compensation. We have never done this before, and with Skycop we made sure that it is easy! Thank you a lot!

At first I had doubts, but I read the reviews here and I was convinced to contact SkyCop about my 8-hour delay with RyanAir. It was totally worth it, great communication and team, after only 5 days the compensation was set and received it in 2 weeks which was really fast. Thank you again for all your help!

Collaboration with skycop was nice and smooth. They provide very professional service and helped me a lot during communication with the airlines. Totally recommended!

Great job skycop! Thank you about the fast communication and about the compensation. I received the money after 40 days after applying about a cancelled flight. I recommend them!

I recommend this website, they are very transparent and everything went smooth. I received the money in less than 30 days of the delayed flight. Many thanks!

Super! Kompensacija paskyre po 3 dienu! Rekomenduoju!

I would like to thank you for helping me to get the compensation for my delayed flight. First I was not sure i will get the money back, but by help of skycop i managed to get the money. I will advise everyone to trust skycop. Thank you for everything

very trustworthy and efficient service ! I really recommend this for those whose flights have been cancelled or delayed

It works. They are real my 1000 $ wich Skycop sent to my bank account for 2 cancelled LOT fligths in 2016. Thank you so much.

They really work and help me revocer a lost because of flight cancelled, thanks a lot, I really recommend Skyscop

Nuoširdžiai Dėkoju už greitą, atsakingą ir nuostabų darbą! Labai greitas reagavimas ir labai efektyvus aptarnavimas. „Skycop“,yra viena iš geriausių kompanijų, kovojančių už klientų teises! Ačiū

After a bad experience and no compensation offered by the flight company, Sky cop was recommended by my colleague. It took a fair time, in which I was regularly updated about some progress, but after 3 months I got paid what was due from the air company. All I had to do was submit the details and left the case with them. I for sure will recommend Sky Cop, no hassle and they do the work for you for a small fee.

They are great, quick and good comunication, I would recommend them to anyone 🙂

Helped a lot, had a great experience with them. After I filled the compensation form directly on airline website, SAS refused to compensate 600 euro for delayed flight from Newark EWR, because the delay was caused by Air Traffic Control restrictions (which means that the airline had no possibility to influence this decision) , I’ve sent the necessary documentary to Skycop and they managed to appeal successfully, I received my compensation to my bank account like in 2 months! 5 stars!

Communication with Skycop was easy and fast. I received compensation for my flight delay. Thank you, good job.

Hello, Sincerely THANK you for your fast, responsible and amazing job! The other company replied to my claim that they can’t help me. But you managed. Great team and servise. Thank you! Viktorija 🙂

As I understood, it was very complicated to get compensation for Airbaltic flight delay. Byt Skycop did it. Big thanks for good job.

Skycop are a serious company that provide an excellent service to their clients. The process was really fast and successufully.

Спасибо большое. Оперативно разрешили конфликтную ситуацию с отменой рейса Вена Киев с австрийскими авиалиниями. С компанией Skycop можно и нужно работать.Очень вам благодарен. С уважением, Станислав

Galiu drąsiai rekomenduoti SKYCOP. Mūsų skrydis vėlavo daugiau nei tris valandas ir Skycop komandos dėka gavau kompensacija, kurios tikrai nebūčiau net apsiėmus reikalauti savarankiškai. Jei nutiktų panaši situacija, tikrai būtinai vėl kreipčiausi į Skycop.

The service was amazing! I had been waiting for a reply from the airline for weeks but to no avail. Then I turned to Skycop and thanks to their great work I had the money in my bank account in two days. Truly a pleasant experience.

Great service. Tried a claim by myself, but got a no straight away from Easyjet, even though they cancelled my flight two hours after its supposed departure. On that day 3 flights were cancelled, all of them Easyjet was the company…. Anyway I’ve got a recommendation to try Skycop, they did everything but we got a no again. But after few months got one email from skycop team, that we should try again because they got more information regarding that flight. And few months later finally got my compensation. I totally recommend them.

JUST PERFECT, skycop is the best don’t hesitate to ask them for help!!!!!!

Atliko savo darbą 100% .Greitai ir konkretcei, malonei atsakė į mano klausimus. Ateitija tik į Skycop kreipsuosi nes jokiu trikdžių ar nesusipratimų nebuvo. Svarbiausia visus reikiamus duomenis ir dokumentus patciam turėti. Ačiū Ckycop už malonu bendradarbiavimą !!!!!

I found Skycop on the ads by chance and I’ve been refunded from a cancelled flight from last April, it only took two months, the process was easy and quite straight, and I’m still telling everyone about it. You can trust them 100%, and it’s totally fair they retain a percentage from compensation, it’s totally worth it!

Despite having a flight that delayed 30 minutes and we were more than 3 hours inside the plane on the track just giving a glass of water at lunch time, and that the crew was changed through the middle, they say they can not do anything because the company claims bad weather conditions, although other flights have lifted in that more than 3 hours! A waste of time!!!

I came across this company at Facebook. I sent all the documents, completed the online form, got the confirmation. All seemed perfect. Then another mail requiring ID or passport copy. And then, another email that the compensation for my delayed flight is impossible. I did not give up and did the same procedure with another company and got my money very fast. I cannot recommend this company!

Date of experience: July 10, 2019

Hello ! It took 2 months to get my refund. It’s really crazy insofar as my flight was delayed 2 years ago ! Thank you a lot for your professionalism !

The refund took more than half a year to be completed, but the team is very helpful in the process. I am happy with their fast email response and easy procedures.

Very quick response and very effective service. I received the payment and less than expected. I could really see the compromise Skycop had regarding my delay and I really appreciated the very helpful attitude. I feel really satisfy with the service in general!

Date of experience: July 08, 2019

Excellent service ! They really cared about customer always replied and always made sure we are okay and kept us informing. I highly suggest using skycop as it is one of the best company that will fight for client rights! It tooks us a bit more than a month to receive compensation but thats cause airlines didnt want to cooperate. All in all great service !

Спасибо компании Skycop в течении 3х месяцев, вернули деньги за задержанный рейс. Не ожиданно,но очень приятно. Всем советую.

Excellent efficient service

Thank you, SKYCOP!!! It was long way, but they did it! Recommend 100%

I`m really satisfied with Skycop service. It took a long time, but it wasn`t easy case and in the same time I do not need to do anything, just receice result. I`m glad that such company exist and I already telling my friends and colleagues about good experience!

It is hard to believe but Scycop did it !!!! We got compensation for the flight delay . It was not easy for them to di that job and we had to wait 5 months but lucky . All these months we were informed about the process. Scycop communicates very well . RECCOMEND!!!!!

I was a little bit skeptical about this service but when I had a delay of almost 4 hours for a flight from Germany to Scotland I had to try. They helped me very fast and actually called me by phone personally. This was very good because the call gave me the confidence to actually sign the letter they give you that says that if they win the money for you, you give them a little part of it and it was the best decision I could have made. Less than a week after I signed it I received the confirmation from Ryanair that I’d get my money and a week later it was already in my account. It was actually amazing.

I got the compensation in a bit longer time than promised (2 months) but it actually didnt matter that much because, literally, they do all the work for you. Excelent service! Really glad they exist! ✊

Although it took some time, but I did nothing and got the compensation. Appreciate all the efforts of the Skycop team.

Excellent job and positive attitude. Though it took a bit longer than was promissed , but I am complitelly satisfied with service. Thank you for your work.

Супер, пару минут назад получила компенсацию от компании Smartynx . Спасибо огромное.Всем рекомендую☺️

Took about 3 years but eventually got my compensation with not much work or energy required on my part. I didn’t expect too much and didn’t have faith I would ever get anything but Skycop followed through.