Customer support / 5.0
Ease to use / 5.0
Credibility / 5.0
Customer reviews 0 / 5.0
8.0 out of 10
Ranked #5 out of 7

Next Matter

Review was submitted BPM software by Angela Mcdermott Updated at: 3rd of May, 2023

Next Matter is a software platform designed to help businesses manage their processes and workflows more efficiently. The platform offers a range of features, including task management, document storage and sharing, and team collaboration tools. Next Matter’s goal is to help businesses streamline their processes and workflows, reduce the likelihood of errors or oversights, and increase overall productivity.

The platform uses a customizable workflow engine that allows businesses to create unique workflows that reflect their specific business processes. This can help to ensure that tasks are completed in a timely and efficient manner, and that nothing falls through the cracks.

Next Matter also offers a range of collaboration tools, such as chat, comments, and mentions, that allow team members to communicate and collaborate more effectively. The platform provides a centralized location for storing and sharing documents, making it easier for team members to access the information they need.

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Overall rating & rank
8.0 / 10   (#5 out of 7)
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Next Matter is a business process automation platform that includes business process mapping and modeling capabilities. Next Matter allows users to create and visualize their business processes using a drag-and-drop interface, making it easy to design and update workflows.

Furthermore, Next Matter includes process flow swim lanes as part of its business process mapping capabilities. The cloud-based platform enables Chief Operating Officers and operations teams to streamline and automate their processes without any coding required.

The customers of Next Matter utilize the platform to construct and execute their operations.

Customer support

Next Matter provides customer support in different ways:

 Customers who are subscribed to Next Matter can connect with the Next Matter customer support team through Chat, WhatsApp, or Video Call.

 FAQs section, which answers all the main questions users have.

 Website Blog where you can find useful information


In terms of usability, Next Matter is considered to be quite a convenient software:

• The platform has a clean, modern interface that is easy to navigate. Next Matter uses clear, simple language and provides helpful tooltips and onboarding materials to guide users through the setup process.

 • The software allows users to create customized workflows that reflect their unique business processes. This can help streamline tasks and reduce the likelihood of errors or oversights.

 • Next Matter includes a range of collaboration tools, such as chat, comments, and mentions, that allows team members to communicate and collaborate more effectively.

But from time to time users report several software problems:

• Next Matter has relatively few integrations with other software tools. This can make it difficult to integrate Nextmatter into an existing tech stack or workflow.

• Next Matter's pricing structure can be complex and confusing, particularly for businesses that are just starting. This may deter some potential users from signing up for the platform.

• Next Matter currently does not offer a mobile app, which may make it less convenient for users who need to manage tasks and workflows on the go.


Reviews show that the software works fine, as well as its Customer Support. However, it seems that for some users Next Matter’s particular features could be difficult to use in times. On LinkedIn they have 1,506 followers, on Facebook – 42.


Pros Cons
Intuitive interface Lack of mobile app
Customizable workflows Limited integrations
Collaboration features Confusing pricing structure

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