Includes free plan
Customer support / 5.0
Ease to use / 5.0
Credibility / 5.0
Customer reviews 0 / 5.0
8.0 out of 10
Ranked #4 out of 7


Review was submitted BPM software by Angela Mcdermott Updated at: 3rd of May, 2023

Appian is a user-friendly platform that allows organizations to develop and deploy custom applications that can streamline their operations and improve their business processes.

It provides a visual development environment that allows users to drag and drop pre-built components to create custom applications without writing traditional code. Appian’s platform includes a wide range of features, including process management, data integration, collaboration tools, reporting, and mobile access.

The platform also includes artificial intelligence and robotic process automation capabilities that can help automate and streamline repetitive tasks. Appian is designed to be highly flexible and can be customized to meet the specific needs of any organization. It is used by businesses across a wide range of industries, including finance, healthcare, manufacturing, and government.

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Overall rating & rank
8.0 / 10   (#4 out of 7)
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Appian is a low-code platform that includes process mapping tools to help users design, create, and optimize their business processes. The platform improves collaboration and data visibility across teams and departments.

Customer support

Here are some of the main types of support that Appian provides:

 Community Forum.

 Appian Community (a space for Appian Developers).

 Documentation (here you can see what’s new in each platform).

 Education (online and in-person courses to become an Appian expert).

 Customer Support.


Here are some of the ways that Appian ensures usability:

  • Appian is a low-code platform, meaning that developers don't have to write code from scratch. Instead, they use a visual drag-and-drop interface to create the application. This approach simplifies development and makes it easier for non-technical users to participate in the process.
  • The platform supports native mobile applications for iOS and Android devices, allowing users to access their business applications from anywhere at any time.
  • Appian is a highly flexible platform, which allows organizations to customize their applications to meet their specific needs. The platform includes a wide range of pre-built components and templates, which can be customized to match the organization's branding and requirements.

But while Appian has many advantages, there are also some potential drawbacks or limitations to consider:

  • Appian is highly flexible, however there are some limitations to what can be customized. Some organizations may find that they are unable to create the exact application they need, without resorting to custom coding or additional software.
  • Appian can integrate with a wide range of third-party software, but some integrations can be challenging or time-consuming. This can be a problem for organizations that rely on a large number of external systems or data sources.
  • Some users have reported performance issues with Appian, particularly when working with large datasets or complex applications. This can slow down the development process and make it difficult to use the platform effectively.


Appian has received numerous awards and recognitions from industry experts and publications. The platform is used by some of the world's largest and most well-known organizations, including Coca-Cola, which indicates the trust of users all over the world.


Mobile Access Limited Customization
User-Friendly Interface Integration Challenges
Collaboration Tools Performance Issues

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