Congo Express Flight Delay Compensation Review 2024
If you believe you may be eligible for compensation due to a Congo Express flight delay, cancellation, denied boarding or missed connection, you may successfully claim your compensation. Just do it with the help of one of the best flight claim companies from our Top 5 list.
EC 261, also known as EU Regulation 261/2004, sets out various rules and compensation guidelines for passengers who experience flight delays, including the right to be offered assistance and compensation depending on the circumstances of the disruption. You may be entitled to up to £530/€600 per person, and our flight delay compensation calculator can help you determine what you are entitled to.
Don't miss out on the compensation you deserve - get started today.
Top 5 flight compensation companies to claim Congo Express
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8.9
out of 10 |
- Flexible claim cancelation policy
- Informative FAQ section
- GDPR compliant
- Support on Covid related ticket refunds
- Informative customer profile
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Commission:
25
%
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Read a review
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9.0
out of 10 |
- Precise and user friendly claim form
- Airline claim compensation calculator
- Multilanguage website
- GDPR compliant
- Informative email updates
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Commission:
25
%
Visit site
Read a review
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9.2
out of 10 |
- 24/7 chatbot assistance
- Multilanguage website
- Support on Covid related ticket refunds
- GDPR compliant
- Help with compensations under USA regulations
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Commission:
25
%
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Read a review
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9.7
out of 10 |
- Very informative and secure website
- Proven Track record in legal actions against Airlines
- Airline claim compensation calculator
- Regular updates via email and customer profile on claim status changes
- Reasonable pricing and speedy payouts of compensations
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Commission:
25
%
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9.5
out of 10 |
- Easy and hassle-free website
- Extra flight protection service AirhelpPlus
- 24/7 live chat asisstance
- Regular updates via email and customer profile on claim status changes
- Broad network of legal partners
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Commission:
25
%
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Instant legal help against Congo Express with no-win no-fee help
If you've been affected flight delay or cancellation by Congo Express and need legal assistance but you are concerned about the costs, "no-win no-fee" help could be an option for you. This type of legal arrangement allows you to seek representation against Congo Express without paying any legal fees upfront. Instead, the lawyer or law firm will only charge fees if they win the case for you.
Congo Express delayed flight
If your Congo Express flight is delayed, the airline will provide you with assistance and disrupted flight compensation according to the length of the delay and the distance of the flight. Here are some possible scenarios:
1. Short delays (less than 2 hours): Congo Express will not usually offer any compensation, but may provide you with snacks or refreshments during the waiting time.
2. Moderate delays (between 2 and 3 hours): Congo Express may offer you a meal voucher and access to a lounge or other facilities.
3. Long delays (over 3 hours): under an EU law known as EC 261, passengers flying with Congo Express may claim compensation if their flight is delayed over 3 hours. The amount of the compensation depends on how long the flight was late and the distance of the flight - you may receive from £220/€250 to £530/€600 flight delay compensation. The airline may also offer you compensation for meals, transportation, and even accommodation if necessary. Furthermore, you may be entitled to a refund or re-routing to your final destination.
It's important to note that compensation is not automatic and that there are some exceptions to these rules. For example, compensation may not be due if flight was disrupted by extraordinary circumstances beyond the airline's control, such as bad weather or pilot strike.
Congo Express cancelled flight
Under EU air passenger rights, travellers on Congo Express flights that are cancelled may claim compensation, depending on the circumstances. Here are the general guidelines:
1. In general, if Congo Express cancels a flight, they will try to rebook passengers on another flight at no extra cost. However, if the alternative flight is not suitable or if you no longer wish to travel, you have the option to request further changes to your itinerary.
2. You may claim compensation if your Congo Express flight is cancelled less than 14 days before the scheduled departure date, and the cancellation was not caused by extraordinary circumstances beyond the airline's control, such as severe weather, political instability, or security risks.
3. The amount of compensation depends on the distance of the flight and the length of the delay caused by the cancellation - passengers may be entitled to from £220/€250 to £530/€600 per person in compensation.
4. If Congo Express offers you an alternative flight that arrives at your final destination at a similar time they won't have to pay you compensation. However, you can choose between re-routing to your final destination on a different flight or receiving a full refund for your ticket.
Congo Express involuntary denied boarding
Passengers on an overbooked Congo Express flight may be entitled to compensation under European Union law EC 261, which outlines air passenger rights in case of flight disruptions.
Here are the general guidelines for refund in case of an overbooked Congo Express flight:
1. If you are denied boarding due to an overbooked flight and Congo Express is unable to provide you with an alternative flight that arrives at your destination no later than 2 hours after the scheduled arrival time of your original flight, you may claim compensation.
2. The amount of overbooked flight compensation depends on the distance of the flight and the length of the delay caused by the overbooking - passengers may receive from £220/€250 to £530/€600 per person in compensation.
3. If you voluntarily give up your seat on an overbooked flight and agree to travel on a later flight, you may not be entitled to denied boarding compensation. Therefore, you should be careful when signing any papers when being bumped off your flight.
Congo Express missed connection
Passengers on a Congo Express flight who missed a connecting flight due to a delay or cancellation may be entitled to compensation under the EU law EC 261, which outlines the air passenger rights in case of disrupted flights.
Here are the general guidelines for compensation in case of a missed connection on a Congo Express flight:
1. If you miss a connecting flight due to a delayed or cancelled Congo Express flight and arrive at your final destination more than 3 hours later than the scheduled arrival time of your original itinerary, you may claim compensation.
2. The amount of compensation depends on the distance of the flight and the length of the delay caused by the missed connection - airline passengers may receive from £220/€250 to £530/€600 per person in compensation.
3. The missed connection must be on the same booking as the delayed or cancelled Congo Express flight in order to be eligible for compensation.
4. If the delay or cancellation that caused the missed connection was due to extraordinary circumstances beyond the airline's control, such as severe weather, airline strike, or security risks, you may not be entitled to compensation.
Had delayed or cancelled flight with Congo Express? Claim for compensation
Flight Delay Compensation Calculator
Use our EU261 compensation calculator to calculate flight distance and to get result for compensation amount.
About Congo Express
Congo Express is a privately owned airline service based in Kinshasa, the Democratic Republic of Congo. It was founded in 2008 and is still mainly owned by the original investors. Congo Express has gained a reputation as one of the most reliable African aviation companies on the continent.
The airline has a very strong customer rating on sites like Trustpilot, with its score being an impressive 9.2 out of 10. Customers of Congo Express can expect excellent service both in the air and on the ground, with a resilient customer service team who are always eager to help.
The Congo Express fleet size is an impressive 12, comprising of three Airbus A320s, three Airbus A319s, four ATR 72-500s, and two Bombardier CRJs. The airline has over 130 pilots on staff, all of whom are experienced professionals.
Congo Express currently operates flights to five major European cities - Zurich, Rome, Berlin, Madrid, and Barcelona. The airline is known for being one of the most reliable carriers on the continent, with their on-time arrival rate recorded at over 90% between 2018 and 2020.
Congo Express also provides a friendly and accommodating attitude towards customers who experience delays, cancellations or overbookings. They are known to proactively assist in the process of refunds and replacements, making the whole process as smooth and stress-free as possible for their customers.