What to do if your flight is cancelled?

Last updated on March 28, 2023

If your flight is cancelled, here are some steps you can take:

  1. Contact your airline: call the airline or go to the ticket counter at the airport to inquire about your options. Many airlines will rebook you on the next available flight or offer a refund.
  2. Know your rights: familiarise yourself with the airline's cancellation policy and your rights as a passenger (e.g. EU261 rights). In some cases, you may be entitled to flight cancellation compensation or reimbursement for expenses.
  3. Consider alternative transportation: if you need to get to your destination quickly, consider other transportation options such as trains, buses, or rental cars.
  4. Be flexible: if your schedule allows, consider changing your travel dates or destination to accommodate the airline's availability.
  5. Keep your documents handy: make sure you have your travel documents, such as your passport and boarding pass, easily accessible in case you need them for rebooking or alternative transportation.

Remember, flight cancellations can be stressful, but it's important to remain calm and patient while working with the airline to find a solution that works for you.

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