How to complain about a cancelled operation?

Last updated on April 25, 2023

If you wish to complain about a cancelled operation, the first step is to contact the relevant hospital or clinic. Generally, the complaints system or process should be clearly displayed on the facility's website. You should provide as much information as possible to support your complaint, such as any correspondence you may have received from the hospital or clinic. Listen to the hospital's response and ask for an explanation of why the procedure was cancelled. If you are unhappy with the explanation, you can escalate the issue to the Ombudsman, who may investigate the matter further.

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