What happens when a flight gets cancelled?

Last updated on April 25, 2023

When a flight gets cancelled, the airline has an obligation to transport the affected passengers to their intended destinations by other means, either by rebooking a flight on the same airline or on another one; providing a refund; or permitting a free flight change to another flight within a certain time period. Affected passengers may also be able to claim compensation for their inconvenience, depending on the airline and the circumstances.

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