If your flight is delayed and you believe you are entitled to compensation, here are some steps you can take:
- Keep all your travel documents: keep your boarding pass, ticket receipt, and any other relevant travel documents, as you may need them to support your compensation claim.
- Check the reason for the delay: find out the reason for the delay, as you may only be eligible for compensation if the delay was due to reasons within the airline's control, such as a mechanical issue or crew shortage.
- Know your rights: familiarise yourself with the airline's policy on delayed flights and passenger rights, as well as the applicable laws and regulations in the country where the airline is based or where the flight departed from or arrived to.
- Contact the airline: contact the airline and provide them with your flight details and reasons for the delay, and ask for delayed flight compensation or reimbursement for any expenses you incurred as a result of the delay.
- File a complaint: you can file a claim with the agency, which you may choose from our Top 5 flight compensation companies list.
It is important to note that the compensation amount and eligibility criteria vary depending on the airline and the country. You may check the amount of flight delay compensation you may be eligible for by using our calculator.