South African Airways Flight Delay Compensation Review 2023

If your flight is delayed and you believe you are entitled to compensation, here are some steps you can take:

1. Keep all your travel documents: keep your boarding pass, ticket receipt, and any other relevant travel documents, as you may need them to support your compensation claim.
2. Check the reason for the delay: find out the reason for the delay, as you may only be eligible for compensation if the delay was due to reasons within the airline's control, such as a mechanical issue or crew shortage.
3. Know your rights: familiarise yourself with the airline's policy on delayed flights and passenger rights, as well as the applicable laws and regulations in the country where the airline is based or where the flight departed from or arrived to.
4. Contact the airline: contact the airline and provide them with your flight details and reasons for the delay, and ask for delayed flight compensation or reimbursement for any expenses you incurred as a result of the delay.
5. File a complaint: you can file a claim with the agency, which you may choose from our Top 5 flight compensation companies list.

It is important to note that the compensation amount and eligibility criteria vary depending on the airline and the country. You may check the amount of flight delay compensation you may be eligible for by using our calculator.

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Whether or not an airline will pay for a hotel if a flight is cancelled depends on the reason for the cancellation.

If the cancellation is due to circumstances beyond the airline's control, such as bad weather, pilot strike, air traffic control restrictions etc., the airline is not typically responsible for providing hotel accommodation or compensation.

However, if the flight is cancelled due to reasons within the airline's control, such as a mechanical issue or crew shortage, many airlines will provide hotel accommodation or cancelled flight compensation to affected passengers.

It is important to check the airline's policy on flight cancellations and passenger rights (e.g. EU261), as well as to contact the airline directly to inquire about your options for hotel accommodation or compensation in case of a cancelled flight.

If you believe you are entitled to flight cancellation compensation, you can file a claim with the agency, which you may choose from our Top 5 flight compensation companies list.

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The length of time a flight must be delayed before compensation is available to passengers depends on the laws and regulations of the country where the airline is based or where the flight is departing from or arriving to.

For example, under European Union law (EU261), passengers may be eligible for compensation if their flight is delayed for 3 hours or more and the delay was not caused by extraordinary circumstances such as severe weather or a security alert.

EU law applies to flights departing from an airport located in the European Union or arriving in an EU airport on an EU airline, regardless of the passenger's nationality. It also applies to flights departing from an airport located outside the EU to an EU airport on an EU airline, if the flight distance is over 1,500 km. You may check the amount of flight delay compensation you may be eligible for with our calculator.

In the United States, there are no federal regulations requiring airlines to compensate passengers for delayed flights. However, some airlines may offer compensation or travel vouchers at their discretion.

If you believe you are entitled to compensation, you can file a complaint with the flight claim company, which you may choose from our Top 5 flight compensation agencies list.

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If your flight is cancelled, here are some steps you can take:

1. Contact your airline: call the airline or go to the ticket counter at the airport to inquire about your options. Many airlines will rebook you on the next available flight or offer a refund.
2. Know your rights: familiarise yourself with the airline's cancellation policy and your rights as a passenger (e.g. EU261 rights). In some cases, you may be entitled to flight cancellation compensation or reimbursement for expenses.
3. Consider alternative transportation: if you need to get to your destination quickly, consider other transportation options such as trains, buses, or rental cars.
4. Be flexible: if your schedule allows, consider changing your travel dates or destination to accommodate the airline's availability.
5. Keep your documents handy: make sure you have your travel documents, such as your passport and boarding pass, easily accessible in case you need them for rebooking or alternative transportation.

Remember, flight cancellations can be stressful, but it's important to remain calm and patient while working with the airline to find a solution that works for you.

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There can be various reasons why flights are being cancelled, including:

1. Weather conditions: bad weather conditions such as heavy rain, snow, fog, or storms can make it unsafe to operate flights, leading to flight cancellations.
2. Technical issues: aircraft require regular maintenance, and if a technical issue arises that can't be resolved in time, the flight may be cancelled to ensure passenger safety.
3. Crew shortage: if a flight crew member falls ill or is unable to reach the airport due to unforeseen circumstances, the airline may have to cancel the flight.
4. Air traffic congestion: airports and airspaces can become congested due to various factors, including high traffic volume or security alerts, which can cause flight delays and cancellations.
5. Operational reasons: airlines may cancel flights due to operational reasons such as schedule changes, lack of demand, or cost-cutting measures.

It is always recommended to check with the airline before travelling to confirm the status of your flight, especially during times of unpredictable events.

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If is not paying the compensation that you believe you're entitled to, seek legal assistance. You can contact a specialized compensation agency to help you with your claim - choose the best flight claim company from our Top 5 list.

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The time it takes to receive flight delay compensation from South African Airways can vary depending on a number of factors. In general South African Airways has 6 weeks to respond to your compensation claim, but it can take longer depending on the complexity of your case. You can use a specialized compensation company, which you will find in our Top 5 companies list, to handle your claim. The timeframe for receiving your compensation may be shorter, as these agencies are often experienced in handling airline compensation claims and have established procedures for resolving disputes.

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The amount of compensation you can receive from South African Airways for damaged baggage depends on several factors, including the extent of the damage, and the value of your luggage. There is a liability limit for baggage damage that ranges from approximately $250 to $3,500 per passenger. However, this limit may not apply if you can prove that the airline was negligent, such as mishandling your luggage.

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Document the baggage delay: keep a record of the date and time when you reported the delay and any other relevant information, such as the name of the representative you spoke to, the flight number and destination, and the contents of your luggage. If your luggage is delayed for an extended period, South African Airways may provide you with a limited amount of money to purchase essential items. This is usually in the form of a cash advance, which you will need to repay when your luggage is recovered.

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If your luggage is delayed, you should report the delay to the South African Airways as soon as possible. Usually, there is a baggage desk at the airport where you can report the delay and file a Property Irregularity Report (PIR). Also, keep track of your luggage: ask South African Airways for a tracking number so you can keep track of your luggage. You can also ask South African Airways to provide regular updates on the status of your luggage. The maximum amount of compensation for delayed baggage would be around 1800 USD per passenger.

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In general, South African Airways is liable for lost luggage and is required to compensate passengers for the value of their lost items, up to a certain amount. This amount can vary depending on the airline but is often capped by international treaties such as the Montreal Convention. The maximum amount of lost baggage compensation would be around 1800 USD per passenger.

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The time it takes to receive flight delay compensation from South African Airways can vary depending on a number of factors. In general South African Airways has 6 weeks to respond to your compensation claim, but it can take longer depending on the complexity of your case. You can use a specialized compensation company, which you will find in our Top 5 companies list, to handle your claim. The timeframe for receiving your compensation may be shorter, as these agencies are often experienced in handling airline compensation claims and have established procedures for resolving disputes.

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As a passenger on a South African Airways flight, you have certain rights if your flight is cancelled or delayed. These rights are protected under EU Regulation 261/2004, and they include:

1. Right to information: South African Airways must inform you of the reason for the delay or cancellation and provide information about your options for alternative flights or compensation.
2. Right to assistance: if your flight is delayed by more than 2 hours or cancelled, South African Airways must provide you with food, drinks, and access to communication (such as phone calls or emails), as well as accommodation and transportation if necessary.
3. Right to rerouting or refund: if your flight is cancelled or delayed by more than 5 hours, you have the right to choose between rerouting to your final destination as soon as possible or a refund of your ticket.
4. Right to compensation: if your flight is cancelled or delayed by more than 3 hours and the reason for the delay is within the airline's control, you may claim delayed flight compensation.
   It's important to note that these rights only apply if you were flying from or to an EU country, or if you were flying with an EU-based airline. If you believe that South African Airways has not respected your passenger rights, you should file a claim with specialized compensation company from our Top 5 list.

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If South African Airways is not paying the compensation that you believe you're entitled to, seek legal assistance. You can contact a specialized compensation agency to help you with your claim - choose the best flight claim company from our Top 5 list.

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The time limit for making a claim for compensation or refund from  will depend on the reason for your claim. Here are some general guidelines:

1. Flight delay or cancellation: if your flight with South African Airways was delayed or cancelled, you have up to three years to make a claim for compensation under EU Regulation 261/2004. 
2. Denied boarding: if you were denied boarding on a South African Airways flight, you have up to two years to make a claim for compensation under EU 261.
3. Baggage issues: if you had problems with your baggage on a flight, such as delayed or lost luggage, you should report the issue to the airline as soon as possible. You have up to seven days to make a claim for compensation or reimbursement of expenses related to the baggage issue.
   It's important to note that these time limits may vary depending on the specific circumstances of your claim, and it's best to check with a specialized compensation company for more information on your specific case.

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You can choose a specialized compensation company from Top 5 list to help you get compensation for a delayed South African Airways flight. You can follow these steps:

1. Choose a compensation company that has experience with airline compensation claims and has a good reputation.
2. Submit your claim: most compensation companies have an online form that you can use to submit your claim. You'll need to provide information about your flight, including the flight number, date, and reason for the delay. You'll also need to provide any documentation you have, such as boarding passes or receipts.
3. Wait for a response: the compensation company will review your claim and determine if you're eligible for compensation. They may contact you if they need additional information or documentation.
4. Receive your compensation: if your claim is successful, the compensation company will take a percentage of the compensation as their fee, usually around 25%. The rest of the compensation will be paid to you.

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The amount of compensation you may receive for a delayed, cancelled, or overbooked South African Airways flight depends on the distance of your flight and the length of the delay.
According to the EU Regulation 261/2004, you may be entitled to the following compensation:

• For flights up to 1,500 km, the compensation amount is £220/€250.

• For flights between 1,500 km and 3,500 km, the compensation amount is £350/€400.

• For flights over 3,500 km, the compensation amount is £530/€600.

However, there are certain conditions that must be met for you to be eligible for compensation, such as the reason for the delay or cancellation, the notice given to passengers, and whether the airline offered alternative transportation. 

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